Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,745 reviews

Best price
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Novotel Hong Kong Citygate - Image 1
Novotel Hong Kong Citygate - Image 2
Novotel Hong Kong Citygate - Image 3
Novotel Hong Kong Citygate - Image 4
51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Spacious guestrooms and suites, featuring 61 pairs of connecting rooms

  • Easy access to Citygate Outlets, HK Disneyland, Ngong Ping 360, airport & AsiaWorld-Expo

  • Free airport shuttle service every 20 minutes (6:00 AM - 11:40 PM); outdoor swimming pool

  • An international buffet restaurant, an Italian restaurant and a coffee shop

  • Meeting facilities with expansive views and natural daylight

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with twin beds

Photo out of - Standard Room with twin beds

Our Standard Rooms with 2 Single beds offer expansive sea and mountain views and feature a separate bathroom with bathtub.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Airport view or Mountain view or Pool side
See availabilities

Our Superior Rooms with 1 Queen bed offer expansive sea and mountain views and feature a unique opaque open bathroom with rain shower.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Our Superior Rooms with 2 Single beds offer expansive sea and mountain views and feature a separate bathroom with bathtub.

  • Views:

    Airport view or Mountain view or Pool side

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Embark on a galactic getaway in the outer space theme room to make a memorable stay. Little guests can enjoy the theme room with kids amenities, a complimentary space balloon with dolls. Connecting rooms feature a unique opaque open bathroom.

Max. number of persons
4
Area
From 56 m² / 602 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy an expansive sea and mountain view from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

TWAEF: Enjoy an expansive sea and mountain view from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in roomAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Large, well-designed, non-smoking studio-style suite offers expansive view of sea and mountain from the highest floors of the hotel.

  • Views:

    Airport view or Mountain view

Max. number of persons
3
Area
From 57 m² / 613 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge
  • Pay per view moviesAdditional charge
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • HKG
  • HONG KONG INTL

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 440 rooms
  • 2 rooms for people with reduced mobility
  • 122 connecting rooms
  • 440 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express
  • Buffet Additional charge
  • Room service Additional charge

Business

9 Meeting rooms

Family

Services for children

  • Outdoor playground for children
  • Green area

Well-being

swimming pool

  • Outside
  • On site

In Balance

  • On site
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces

  • Parking pricing: 28.74 € 250 HKD Per day

Services & equipment

  • Valet parking

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

OLEA

Photo out of - OLEA

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Cooking style
Mediterranean
Chef name
Billy Cheng
Capacity
88
Accessibility
Accessible service
51 Man Tung Road, Tung Chung, 0 Hong Kong, Hong Kong Sar, China
Telephone +852 3602 8818
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Gluten-free menu
  • Vegetarian menu

Olea is the premium Mediterranean restaurant in the hotel and features an open kitchen, with a pizza oven and a display of various classic tapas and mezze dishes. Olea offers brunch menu every Sundays from 11 am to 3 pm.

Enjoy a coffee and a delicious oven-baked pastry at Moccato as the perfect way to start your day. Eat in or take away, the choice is yours. For the sweet lovers, enjoy an afternoon treat with a wide selection of drinks and desserts to choose from.

The lobby bar offers entertainment with a large projector broadcasting live sports events. Andante offers Happy Hour from 5pm to 8pm.

To start the day with a good feeling, Novotel Citygate offers a generous breakfast with a selection of local and international products.

With In Balance by Novotel, maintain your equilibrium and stay in shape. Recharge your energy using our free training equipment: cardio, weight training, stretching and more.

Surrounded by luscious gardens and cascading waterfalls, we can offer you a dream wedding with a difference. Whether it is a sophisticated celebration or an intimate gathering, our professional team will ensure your wedding to be a memorable one.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,745 reviews

Customer review rating 4.5/5

Yvonne L. Solo - Confirmed reviews ALL

Dear Yvonne, Thank you for your kind words regarding our prime location. We are delighted that you enjoyed your stay with us. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.0/5

Karen D. F. Solo - Confirmed reviews ALL

Dear Karen, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and will take your observations about the room furnishings and amenities into consideration for future improvements. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.0/5

Ana M. M. G. Couples - Confirmed reviews ALL

Dear Ana M., Thank you for your feedback regarding your recent stay. We appreciate your comments about the room amenities; your insights are valuable as they help us improve guest experiences. We hope to welcome you back for an improved stay in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.0/5

Paul B. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Katherine M. Families - Confirmed reviews ALL

Dear Katherine, Thank you for sharing your positive experience at Novotel Hong Kong Citygate. We are delighted that our location served you well and that you appreciated the thoughtful gesture for your anniversary. It is always our aim to enhance our guests' experiences and create memorable moments. Best regards, Mark Baje Assistant Manager

Dear Karen, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and will take your observations about the room furnishings and amenities into consideration for future improvements. Kind regards, Mark Baje Assistant Manager

Customer review rating 3.0/5

Ana M. M. G. Couples - Confirmed reviews ALL

The room was fine BUT there was NO water pressure, could not shower...AND the power sockets are only on the opposite side of the room, none near the beds AND all lights are connected together so either they are all on or all off....

Dear Ana M., Thank you for your feedback regarding your recent stay. We appreciate your comments about the room amenities; your insights are valuable as they help us improve guest experiences. We hope to welcome you back for an improved stay in the future. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.0/5

Paul B. Business - Confirmed reviews ALL

the room was too hot, air con was terrible

Customer review rating 5.0/5

Katherine M. Families - Confirmed reviews ALL

Novotel Citygate Hong Kong has a great location, close to Tung Chung MTR station, Citygate Outlets, and the Ngong Ping cable car. It’s a convenient base for shopping, getting around, and exploring Lantau Island! They also surprised us with a complimentary slice of cake and a lovely bottle of wine for our anniversary. The wine was quite expensive, so we really appreciated this generous and thoughtful gesture. It made our celebration even more special!

Dear Katherine, Thank you for sharing your positive experience at Novotel Hong Kong Citygate. We are delighted that our location served you well and that you appreciated the thoughtful gesture for your anniversary. It is always our aim to enhance our guests' experiences and create memorable moments. Best regards, Mark Baje Assistant Manager

Customer review rating 2.5/5

Todd B. Business - Confirmed reviews ALL

DISAPPOINTED WITH BREAKFAST ON A SUNDAY, I WENT DOWN AT 1000AM TO FIND NOTHING AVAILABLE WITH STAFF MORE INTERESTED IN TAKING EVERYTHING BACK TO THE KITCHEN. COULD YOU ALSO PLEASE LOOK AT ADDING SOME FREE TO AIR MOVIE CHANNELS TO YOUR TV, THIS IS VERY FUSTRATING AND MAKES THE TV USELESS IN MY STAYS THERE.

Customer review rating 4.5/5

Ida Y. Couples - Confirmed reviews ALL

From moment of checking in, Daniel Kwok gave his special touch to make it a class abive.

Dear Ida, Thank you for your kind words regarding your recent experience at our hotel. We are pleased to hear that Daniel's service made your stay exceptional. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Maria R. T. Families - Confirmed reviews ALL

We had a great stay. Once we visit Hongkong again we will definitely stay here!

Dear Maria R., Thank you for your kind words regarding your stay. We are delighted that you enjoyed our location and the service provided by our team. We look forward to welcoming you back. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Mariel D. Couples - Confirmed reviews ALL

Comfortable Stay with Complete Amenities. Staffs are very accomodating to answer our inquiries and able to provide our other needs. Good job, keep it up!

Dear Mariel, Thank you for your kind words regarding your recent stay. We are pleased to hear that our staff was helpful and accommodating. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Shiela M. B. Solo - Confirmed reviews ALL

Had such a great stay! The room was spacious, elegant, and super comfortable. The hotel is also in a really convenient location, with easy access to the mall, MTR station, and buses, which made getting around Hong Kong so easy. The front desk team was incredibly friendly and helpful. Special shoutout to the tall and handsome Asian gentleman at the front desk who took the time to explain how I could get to the bus going to HZMB Port before my trip to Macau. He was patient and genuinely helpful, which I really appreciated as a visitor. Little acts of kindness like that make a big difference. Would definitely stay here again and highly recommend it to anyone visiting Hong Kong!

Dear Shiela M., Thank you for sharing your wonderful experience with us. We are thrilled to know that you enjoyed your stay and found our location convenient for your travel plans. It is gratifying to hear that our front desk team provided you with exceptional service. Your kind words motivate us to continue delivering memorable experiences for all our guests. Sincerely, Mark Baje Assistant Manager

Customer review rating 5.0/5

Nilesh C. Couples - Confirmed reviews ALL

Perfect location, attached to the outlet mall

Dear Nilesh, Thank you for your kind words regarding our location. We are delighted that you enjoyed your stay and found our proximity to the outlet mall convenient. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.0/5

Kin Y. Couples - Confirmed reviews ALL

The hotel is quite near the airport, has shuttle service, and next to the big outlet mall. I found out there are not many Chinese inland TV channels, although there are some English/French TV channels. The bedroom light switchs are pretty confusing. Overall it is still a good stay.

Dear Kin Y., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that our location and shuttle service met your expectations. Your comments about the TV channels and light switches will be taken into consideration as we continuously strive to enhance our guest experience. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Mei K. C. Friends - Confirmed reviews ALL

Housekeeping did a wonderful job to keep the room clean everyday.

Dear Mei K., Thank you for your positive feedback. We are delighted to hear that you enjoyed a comfortable stay and appreciated our housekeeping team's efforts. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Richiel A. Families - Confirmed reviews ALL

easy access to MTRs and busses making daily itineraries workable HKIA shuttle service frequency is also of great help in saving for transportation and convenience to guests

Dear Richiel, Thank you for your kind words regarding our location, customer service, and transportation options. We are delighted to hear that your experience met your expectations. We look forward to welcoming you back soon. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.0/5

Ryan R. D. L. R. Families - Confirmed reviews ALL

• The Good: The location is highly convenient, and the staff are incredibly nice and welcoming. I like that accommodation and breakfast are free for one child under 16. This is perfect for us since our teenager is quite slim, fits easily in bed with us, and happens to be a picky eater. • The Bad. The room wasn't as clean, as dust was obvious on the wooden furniture and the carpet had stains. The bed is far too soft, which caused major discomfort for my scoliosis. Additionally, the sink drain was not working when we arrived (though maintenance fixed it right away), and there was no trash bin provided inside the toilet.

Dear Ryan R., Thank you for your kind words regarding our location and staff. We appreciate your feedback about the room's cleanliness and comfort. Your comments have been noted, as we continually strive to enhance our guests' experiences. We are pleased to hear that you found our family accommodation policy beneficial. Best regards, Mark Baje Assistant Manager

Customer review rating 3.0/5

Theeraphon N. Families - Confirmed reviews ALL

We chose Novotel Citygate because of its convenient location, if offer easy access to Disneyland, NhongPing 360, HZMB, and the airport, making it an ideal base for our trip.

Dear Theeraphon, Thank you for your feedback regarding our location. We are pleased to hear that our hotel served as a convenient base for your trip to the attractions. We appreciate your insights and hope to welcome you again. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.0/5

Surapitcha S. Families - Confirmed reviews ALL

Breakfast was OK. Super fast moving to HK Disneyland just one stop station. Comfort beds & pillows . Free the bottles of water & shuttle bus to the airport. But some wooden furniture was broken .

Dear Surapitcha, Thank you for your positive feedback regarding our location, breakfast, and comfortable accommodations. We appreciate your comments about the wooden furniture and will take them into consideration for future improvements. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.0/5

Sze T. C. Families - Confirmed reviews ALL

so far so good,

Dear Sze T., Thank you for your positive feedback regarding our location. We are pleased to hear that your experience has been satisfactory. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Charlemagne N. S. Families - Confirmed reviews ALL

Family friendly akd very accessible to MTr and bus stations

Dear Charlemagne, Thank you for your kind words. We are delighted that you found our hotel family-friendly and conveniently located. Kind regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

William M. Families - Confirmed reviews ALL

We were welcomed when arriving at the desk. Joyfull experience during the check-in process and grateful for the upgrade.

Dear William, Thank you for your kind words regarding your check-in experience and the upgrade. We are delighted you enjoyed your stay and the hotel's location. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

Ah F. C. Business - Confirmed reviews ALL

Everything is awesome, housekeeping, time respond and environment is worth me to come back again.

Dear Ah F. C., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our services. Kind regards, Mark Baje Assistant Manager

Other web-users rate our hotel

  • 3,991 reviews 9.6/10 Location
  • 3,115 reviews 6.9/10 Room
  • 3,493 reviews 9/10 Service
  • 46 reviews 7.6/10 WiFi
  • 1,123 reviews 6.8/10 Cleanliness
  • 1,039 reviews 5/10 Vibe
  • 961 reviews 8.9/10 Value
  • 737 reviews 6.6/10 Breakfast

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