Novotel Hong Kong Citygate 4 stars

Customer review rating (ALL Rating) 4.5/5 4,060 reviews

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Novotel Hong Kong Citygate - Image 1
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51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,060 reviews

TripAdvisor Rating  4.4/5  5,353 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Miloslava S. Families - Confirmed reviews ALL

First time in Hong Kong on 12h layover flight with 3 bicycles and 3 bags. Novotel convenient location, day use room and airport shuttle made it possible for us to shower, relax and visit Ngong Ping 360 before our next flight. All thanks to the professional care of Novotel dedicated and welcoming personnel - much appreciated, thank you :-)

Dear Miloslava, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our location, day use room, and airport shuttle service contributed to your enjoyable experience during your layover in Hong Kong. Our team takes great pride in providing excellent service, and your appreciation will be shared with them. Best regards, Mark Baje Assistant Manager

Customer review rating 0.5/5

Mostafa H. Solo - Confirmed reviews ALL

I recently stayed at your hotel and enjoyed the beautiful location and the general facilities. However, I’d like to highlight that my experience with the reception staff was not up to expectations. I didn’t notice any difference in treatment despite being in the silver membership tier, nor did I receive the perks that come with it. For instance, I’m entitled to a late check-out, but the staff consistently avoided accommodating this benefit. Overall, the hotel is lovely, but it really needs a more professional and friendly reception team to make the stay truly pleasant.

Dear Mostafa, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and facilities. I regret to learn that your experience with our reception team did not meet your expectations, particularly concerning your membership benefits. Your comments will be taken into consideration as we strive to enhance our guest service. Best regards, Mark Baje Assistant Manager

Customer review rating 4.5/5

Joseph T. Business - Confirmed reviews ALL

Good hospitality

Dear Joseph, Thank you for your kind feedback regarding our location and hospitality. We are pleased to hear that you enjoyed your stay with us. Kind regards, Mark Baje Assistant Manager

Customer review rating 5.0/5

David M. Families - Confirmed reviews ALL

Lovely,excellent serice all around,good location

Dear David, Thank you for your kind words about our hotel and service. We are pleased to hear that you enjoyed your stay and our convenient location. Kind regards, Mark Baje Assistant Manager

Customer review rating 2.0/5

Irene S. Couples - Confirmed reviews ALL

We stayed at 2109 and the bathroom floor inside the room was not clean. We found many hairs on the floor. When we checked-in, the reception stuff just gave us the room number and keys, she failed to tell us the WiFi information while we heard the other reception staff explained the hotel information etc in details to other guests.

Dear Irene Thank you for your feedback regarding your recent stay. I apologize for the cleanliness issues you encountered in your room, as well as the inconsistency in the check-in experience. Your comments are important to us, and we appreciate you bringing them to our attention. We aim to provide a high standard of service and will use your insights for future improvement. Kind regards, Mark Baje Assistant Manager

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Other web-users rate our hotel

  • 4,418 reviews 9.6/10 Location
  • 3,351 reviews 7.1/10 Room
  • 3,861 reviews 9/10 Service
  • 51 reviews 8.1/10 WiFi
  • 1,165 reviews 7.6/10 Cleanliness
  • 1,105 reviews 5.3/10 Vibe
  • 1,080 reviews 8.9/10 Value
  • 842 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.