Bonjour ‘PH’, Sawasdee Kha, It is always such a pleasure to welcome you back to Sofitel Krabi Phokeethra golf & Spa Resort, and we are truly grateful for your wonderful review. Knowing that you continue to return to our resort and that this stay was once again memorable means a great deal to all of us. We are delighted that you enjoyed our newly renovated Signature Room and that Khun Nut, Khun Bus and Khun Rusnee took such wonderful care of your room throughout your seven-day stay. It is lovely to hear that returning to a beautifully clean and sparkling room was part of your daily experience. We are equally happy that you enjoyed our breakfast selection and the warm care of Khun Nitta and Khun Jinny, who have looked after you over the years. Your continued connection with our Heartists is something we truly cherish. A special thank you as well for your kind recognition of Khun Ple and Khun Pepsi in the Executive Lounge, and for mentioning Khun John, our Hotel Manager. We will be delighted to share your appreciation with each of them. It is wonderful to know that you enjoyed discovering some of our newer additions, including the paddle court and Glass House ice-cream parlour, alongside the pool, golf and many opportunities to simply relax and be pampered. As a valued Platinum member, thank you for your continued trust and loyalty to Accor and Sofitel. We are already looking forward to welcoming you back again and creating more wonderful memories together. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘TL’, Sawasdee Kha, Thank you for sharing your detailed feedback with us. We are pleased to know that you and your family enjoyed many aspects of your stay, and we truly appreciate your kind words about our Heartists and the efforts they made to look after you. At the same time, we are genuinely sorry to learn about the experience you had with the bed and the insect bites. We fully understand how distressing and uncomfortable this must have been, particularly as the itching disturbed your sleep. This is certainly not the experience we want any guest to have, and your comments have been shared with the relevant teams for careful investigation and follow-up. We are also grateful for your positive feedback regarding your Platinum recognition, welcome drink and amenity, room upgrade, dinner at our Italian restaurant and overall service. A special thank you for mentioning Khun Pepsi and Khun Deena at Club Millésime. We will be very pleased to share your appreciation with them. We have also noted your comments regarding single-use plastic straws, the pool and Kids’ services as opportunities for further improvement. Your feedback is valuable as we continue to enhance both our guest experience and sustainability efforts. Thank you once again for your trust as a Platinum member and for your 10/10 recommendation despite the concerns you experienced. We sincerely hope to have the opportunity to welcome you and your family again and provide a more comfortable and seamless stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PB’, Sawasdee Kha. It is a true pleasure to know that you and your family enjoyed a wonderful stay with us at Sofitel Krabi. Thank you for taking the time to share your kind feedback. We are delighted that you enjoyed our food, room, and services, and most importantly, felt warmly welcomed throughout your stay. We are especially touched by your kind words about Ms. Deena at Club Millésime. Knowing that she went the extra mile to make your family feel genuinely welcome is exactly the spirit of heartfelt Sofitel hospitality we strive to create. We will be delighted to share your appreciation with her. We also truly appreciate your honest feedback regarding the room. While we are pleased that you found it impeccably clean, we understand your comment about its dated appearance. As part of our ongoing enhancement programme, we are delighted to introduce our newly renovated Signature Rooms, Deluxe Family Rooms, and Suites, thoughtfully refreshed to offer a more contemporary and refined Sofitel experience while preserving the character and charm of our resort. As a valued ALL Platinum member, we sincerely thank you for your loyalty and for choosing Sofitel Krabi for your family getaway. We look forward to welcoming you and your family back for another beautiful and memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘EC’, Sawasdee Kha, Thank you very much for your kind feedback. We are delighted to know that you and your family enjoyed a comfortable stay and, most importantly, felt the warm hospitality of our Heartists throughout your time with us. We are especially grateful for your kind recognition of our entire team and the Club Millésime team. Your appreciation means a great deal to us and will be shared with everyone as a wonderful encouragement. Thank you also for your continued loyalty as an ALL Platinum member and for your perfect score rating recommendation. We sincerely hope to have the pleasure of welcoming you and your family back to Sofitel Krabi for another Magnifique stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘DN’, Sawasdee Kha, Thank you very much for staying with us during your recent trip to Krabi and for taking the time to share your wonderful review. We are delighted that you enjoyed the calm and relaxing atmosphere of the resort, and even more so that the warmth and care of our Heartists made your time with us memorable. It is especially heartwarming to read your kind words about so many of our team members. Troy, Pepsi, Deena, Sanook, Boy, Tas, Peemai, Rita, Chef Fada, Chef Goy and Tom will be delighted to know that their warmth, attentiveness and genuine care helped make your stay so enjoyable. We will be very happy to share your recognition with each of them. We are also grateful for your kind mention of John and for your appreciation of our Housekeeping team. Knowing that so many members of our team contributed to your experience makes your feedback particularly meaningful to us. Thank you for your continued loyalty as an ALL Diamond member, and for your wonderful 10/10 recommendation and perfect 100/100 rating. Your generous words are a beautiful encouragement to our entire team. We sincerely hope to welcome you and your friends back to Sofitel Krabi for another relaxing and memorable escape. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PD’, Sawasdee Kha, Thank you for taking the time to share such detailed feedback. We are genuinely sorry that your two-night stay was so disappointing. We fully understand how frustrating it must have been to experience an uncomfortable room temperature throughout your stay, especially when this affected your sleep. We are particularly concerned that, despite our Engineer spending time attending to the air-conditioning, the issue was not resolved to your satisfaction. A comfortable room and a good night’s rest are fundamental to the hotel experience, and we sincerely regret that we fell short in this regard. Your comments have been shared with our Engineering and Rooms teams for further review. We are equally sorry for the disappointment surrounding the Hong Island excursion included in your package. We understand your frustration in learning only after booking that the excursion is subject to a minimum number of participants. Regardless of the operational requirement, we appreciate that this condition should have been clearly communicated as part of the rate information at the time of booking. We will review how this information is presented to ensure greater clarity for future guests. Your feedback regarding arrival assistance is also well noted. We regret that no Heartist was present to welcome you and assist with your luggage upon arrival. This is certainly not the warm and attentive welcome we wish to provide, and your suggestion regarding better communication between the entrance and reception team is appreciated. We are also grateful for your comments on breakfast and the selection of beverages. Your feedback regarding the coffee service, local drinks and breakfast presentation will be shared with our Food & Beverage team for consideration. At the same time, we are pleased that you enjoyed our pool, room upgrade, turndown service, Wi-Fi and treatment experience, and that you felt well recognised as an ALL Gold member. We truly appreciate you highlighting these positive moments despite the overall disappointment. Once again, thank you sincerely for taking the time to share your feedback with us. We are truly sorry that we fell short of your expectations in certain areas during this stay. Your trust means a great deal to us, and we hope this experience will not diminish your confidence in Sofitel Krabi. We would be truly grateful for the opportunity to welcome you back and create the warm, caring experience you deserve. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PC’, Sawasdee Kha, Thank you very much for staying with us during your recent trip to Krabi and for taking the time to share your wonderful review. We are delighted to know that you and your family had an excellent time with us. We are especially pleased to hear how much you enjoyed your experience at the bar and that Focus made such a positive impression. Her warm invitation to unwind after a day of adventures, together with the wonderful live music, sounds like it created a truly enjoyable evening. We will be delighted to share your kind recognition with Focus, as knowing that she made a difference to your stay will mean a great deal to her. We are also grateful for your continued loyalty as an ALL Gold member and for your 10/10 recommendation. Your generous feedback is a wonderful encouragement to our entire team. We hope to have the pleasure of welcoming you and your family back to Sofitel Krabi Phokeethra for many more memorable moments. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘MM’, Sawasdee Kha, Thank you very much for staying with us during your recent trip to Krabi and for taking the time to share your wonderful review. We are absolutely delighted to know that your honeymoon was such a memorable experience from the moment you arrived until your departure. It is especially heartwarming to hear how much you appreciated the warm welcome, the introduction to our resort, and the thoughtful room decoration prepared especially for your honeymoon. These personal touches are very much at the heart of the experience we hope to create for our guests. We are also grateful for your kind recognition of Tom, our Duty Manager, and our entire team. We will be delighted to share your wonderful compliments with Tom, whose attentive care clearly helped make your stay so special. Thank you as well for your 10/10 recommendation and for choosing Sofitel Krabi for such an important celebration. We hope to have the pleasure of welcoming you both back for another beautiful and memorable escape in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘RC’, Sawasdee Kha. Thank you for taking the time to share your feedback following your family stay with us. Please accept our sincere apologies for the disappointing experience with your accommodation. We are truly sorry that the condition of the room and, in particular, the comfort of the bed did not provide the restful and comfortable stay you should have expected. We fully understand how frustrating this must have been, especially when travelling with your family, and sincerely regret the impact this had on your overall experience. Your comments have been taken seriously and shared with the relevant teams for further review and attention. We also appreciate your positive feedback regarding our Heartists, although we recognize that their service could not make up for the shortcomings you experienced with the accommodation. We are pleased to share that we now have newly renovated Signature Rooms, Family Rooms, and Suites, offering enhanced comfort and a refreshed Sofitel experience. Should you consider returning to Sofitel Krabi, we warmly invite you and your family to experience one of these room categories. I would be pleased to personally assist with your arrangements to help ensure a much more comfortable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘AT’, Sawasdee Kha, Thank you very much for sharing such a thoughtful review and for choosing Sofitel Krabi for your family holiday. We are delighted to know that you thoroughly enjoyed your stay, particularly our breakfast, family-friendly facilities and dining experiences. It is wonderful to hear that you enjoyed our pain au chocolat, fruit croissants and Thai breakfast favourites, as well as the little touches from our F&B team in preparing Thai iced tea and coffee upon request. We are equally pleased that Venezia and our gelato selection became such a memorable part of your stay. Thank you also for your feedback regarding the Kids’ Club. We are sorry that it felt uncomfortably warm on your first visit, and your comment will be shared with the team for attention. Regarding the laundry bag and slippers, we would like to clarify that these items are considered hotel property. The laundry bag is part of our room amenities but is designed to be reused for future guests as part of our sustainability initiative. The slippers are also intended for use during the stay and are not provided as keepsakes. We sincerely regret, however, that the situation at checkout caused you any embarrassment. This could certainly have been handled with greater discretion, and we will remind our team to be mindful of the guest experience in such situations. We are also pleased that our team was able to accommodate your room change and provide a room with a partial pool view. Thank you for your valuable feedback, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PG’, Sawasdee Kha, Thank you very much for your wonderful review. It truly touched us to know that you and your wife chose Sofitel Krabi to celebrate both your 7th wedding anniversary and your birthday, and that we were able to be part of such meaningful occasions. We are especially happy to hear that the little details made a difference, from the room decoration and birthday cake to the warm welcome with refreshing drinks and towels. These thoughtful touches are prepared with care, and knowing that they brought you a lovely surprise makes them all the more meaningful to us. A special thank you for mentioning Kim and Apple. We will certainly share your kind words with them. We are also delighted that our team could be there for all the little requests during your stay, whether arranging your memory foam pillow, helping with directions, or simply bringing ice when needed. It is wonderful to know that you felt genuinely cared for. As an ALL Gold member, your continued trust means a great deal to us. Most of all, we are grateful to know that you and your wife are considering returning to Krabi. We would be delighted to welcome you both back and create another magnifique experience together. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘RR’, Sawasdee Kha. Thank you very much for taking the time to share your experience following your family stay with us. We are delighted that you enjoyed our beautiful setting, excellent facilities and the warm, caring service from our Heartists. We are especially pleased to know that Tom, our Duty Manager, took great care of you. I will be very happy to share your kind recognition with him and the team. We also appreciate your comments regarding the room amenities and the pricing of our food and additional services. We understand that value is an important part of every family holiday. As a luxury resort, our pricing reflects the quality of ingredients, service, facilities and the overall experience we aim to provide, while we continuously review our offerings to ensure they remain meaningful and worthwhile for our guests. As a valued ALL Classic member, thank you for your loyalty and for choosing Sofitel Krabi. We hope to have the pleasure of welcoming you and your family back for another relaxing and memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘JK’, Sawasdee Kha, Thank you very much for staying with us during your recent trip to Krabi and for taking the time to share your wonderful review. We are delighted to know that you enjoyed the peaceful setting of Sofitel Krabi, our newly renovated rooms, and the warm hospitality throughout the resort. It is particularly rewarding to hear your kind words about our Club Millésime team. We will be delighted to share your special recognition of Kathy and Deena with them, as it will mean a great deal to both of them. We are also grateful for your appreciation of Mr. John, our Hotel Manager, who was pleased to personally welcome you upon arrival and bid you farewell. Such personal touches are very much part of the Sofitel experience we strive to create for our guests. Thank you as well for your continued trust as an ALL Platinum member and for your perfect scores across your stay. Your generous recommendation is a wonderful encouragement to our entire team. We look forward to welcoming you back to Sofitel Krabi and creating another memorable experience for you on your next visit. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘RS’, Sawasdee Kha. Thank you very much for taking the time to share your experience following your stay with us. We are delighted to know that you enjoyed your beautiful and spacious room, breathtaking views, comfortable Sofitel MyBed and thoughtful amenities. We truly appreciate your kind recognition of our Heartists, and we are especially pleased that you enjoyed the Lobby Bar and the attentive service from our team. Your 9/10 recommendation and perfect score for accommodation are wonderful encouragement to us. We sincerely apologise that, following the change to a twin room, the room was not presented to the standard you rightly expected, particularly with the marks on the table lamps and the balcony door not closing properly. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for follow-up, as these details are important to ensuring a seamless guest experience. As a valued ALL Gold member, we are grateful for your loyalty and delighted that your overall experience was a memorable one. We look forward to welcoming you back to Sofitel Krabi for an even more seamless stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘JL’, Sawasdee Kha. Thank you very much for taking the time to share such a wonderful review following your stay with us. We are absolutely delighted to know that you enjoyed your clean, comfortable and welcoming room, as well as the genuine care and friendliness of our Heartists. It is especially heartwarming to hear your kind words about our Hotel Manager, John, and our Millésime Club team, Troy, Deena and Kathy. Knowing that they went the extra mile to ensure you were happy and able to fully enjoy your stay is a wonderful recognition of the personalised hospitality we strive to deliver at Sofitel Krabi. I will be very pleased to share your compliments with them and the wider team. Your perfect 100/100 overall rating, 10/10 recommendation and excellent scores across your stay are truly appreciated. We are also grateful for your continued loyalty as a valued ALL Platinum member, and delighted that you felt well cared for throughout your visit. It was a genuine pleasure to welcome you to Sofitel Krabi. We look forward to welcoming you back again soon for another memorable stay filled with warm hospitality and beautiful Sofitel moments. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘HB’, Sawasdee Kha. Thank you very much for sharing such a heartfelt review following your family holiday with us. Reading your words about feeling welcomed from the moment you arrived, enjoying the peaceful atmosphere, beautiful surroundings and incredible swimming pool truly means a great deal to our entire team. We are delighted that Sofitel Krabi was able to provide you with the relaxing escape you were looking for. It is especially wonderful to hear your appreciation for our Heartists. Your kind words about their friendliness, attentiveness and genuine care are a beautiful recognition of the spirit of hospitality we strive to share with every guest. We will certainly share your lovely feedback with the team as encouragement to continue creating those special moments. We are also pleased that you enjoyed your spacious and comfortable room, the cleanliness of the resort and our breakfast selection. Thank you for highlighting the vegetarian options as an area where we could do better. We appreciate this constructive suggestion and will share it with our Culinary team, as we always want to ensure that our breakfast offering provides an enjoyable choice for every guest. We also appreciate your candid thoughts regarding transportation to Ao Nang and the range of complimentary activities for adults. We understand that when staying at a luxury resort, guests naturally look for a balance of included experiences and additional activities to make the most of their holiday. Your comparison and feedback are valuable to us as we continue to review how we can enhance the overall resort experience and create even greater value for our guests. Thank you once again for choosing Sofitel Krabi and for your wonderful 10/10 recommendation. As a valued ALL Classic member, we truly appreciate your loyalty and hope that your next visit will be every bit as memorable. We look forward to welcoming you and your family back to our little paradise in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PB’, Sawasdee Kha. Thank you very much for your wonderful review and for choosing Sofitel Krabi once again for your holiday in Thailand. It is truly heartening to know that you enjoyed another six nights of greatness with us and that Sofitel Krabi continues to be one of your favourite places to stay in Thailand. We are delighted that you enjoyed the quality and variety of our food selection, as well as the comfort, cleanliness, breakfast, Wi-Fi and all the facilities and services throughout your stay. Your perfect scores across every aspect of your experience, together with your 10/10 recommendation, are a tremendous encouragement to our entire team. A special thank you for recognising Gabbie, Pepsi, Focus and Taz. We will be delighted to share your kind words with them, as such recognition means a great deal to our Heartists and inspires them to continue creating memorable Sofitel moments. As a valued ALL Platinum member, we are especially grateful for your continued loyalty and for choosing to return to Sofitel Krabi through the Accor ALL App. We look forward to welcoming you back for many more memorable stays and making each visit just as special as the last. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'NG', Sawasdee Kha. Thank you very much for sharing such a thoughtful review following your family stay with us. We are delighted to know that your experience ultimately exceeded your expectations and that our Heartists, culinary offerings and beautiful resort made your stay truly memorable. It is especially heartwarming to hear how much you enjoyed your evenings at our bar. We are pleased that the ambience, drinks and live vocal performance created such special moments for you, and that our Bar Manager took the time to remember your preferences and make you feel genuinely cared for. This is exactly the personalised hospitality we strive to deliver. We are equally delighted by your wonderful comments about White Lotus. Knowing that both the food and service exceeded your expectations, with our team remembering your preferences and going the extra mile, is a fantastic recognition of their dedication. We will certainly share your kind words with the White Lotus and Bar teams. We also appreciate your honest feedback regarding the condition of your room and the maintenance points you encountered. As you may have noticed, our room renovation programme is currently underway, reflecting our commitment to progressively enhancing the guest experience. Your comments regarding the areas that could have been addressed more promptly are valuable and will be shared with the relevant team for follow-up. Thank you once again for recommending Sofitel Krabi and for highlighting our restaurants and bar. We are thrilled that what began with some reservations evolved into such a positive experience, and we sincerely look forward to welcoming you and your family back for another memorable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘KW’, Sawasdee Kha. Thank you very much for sharing your wonderful feedback following your family stay with us. We are truly delighted to know that your experience was memorable and that you enjoyed the superb hospitality and genuine care provided by our Heartists. Your perfect scores across almost every aspect of your stay, together with your 10/10 recommendation, are a wonderful recognition of the experience we strive to create for our guests. We are especially grateful for your special mention of Faruk and Khun Sea. We will be delighted to share your kind words with them, as such recognition is a meaningful encouragement for our Heartists. Thank you once again for choosing Sofitel Krabi and for your trust as an ALL Classic member. We sincerely look forward to welcoming you and your family back and creating another memorable Sofitel experience for you. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort