Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 4.0/5 3,862 reviews

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Pullman ZamZam Makkah - Image 1
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Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

Our accommodation(s)

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Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Telephone
Fax +966 12 571 5999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,862 reviews

TripAdvisor Rating  4.4/5  4,076 reviews

Room is perfectly good

TripAdvisor rating 5.0/5

Farid M TripAdvisor review

Abul Kashem service is pretty good for my room in pullman zam zam room 735. I’m happy with him and very helpful. Thank you.

Dear Farid, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the room service, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Abul Kashem personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Great service

TripAdvisor rating 5.0/5

Haris R TripAdvisor review

Great service given by Amir. Quick and nice service. Great attitude and friendly. Asked if we need anything else besides what we requested

Dear Haris, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the service, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Amir personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Great service

TripAdvisor rating 5.0/5

OnAir48871608206 TripAdvisor review

Great experience, and fast cleaning from Amir. Great atmosphere and everything was done professionally. Neat and efficient

Dear Valued Guest, Thank you for taking the time to share your feedback regarding the cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Amir personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

Nightmare-Paid for 2 rooms with 3 bed each, got totally different,

TripAdvisor rating 1.0/5

Irfan H TripAdvisor review

Our stay at Pullman ZamZam was terrible and very stressful. We were a family of six. Two adults and four small kids, all under ten. We booked two rooms. Each room was supposed to have three beds. Before arrival, we called the hotel many times. We asked for connecting rooms. Or at least two rooms on the same floor. We explained we have small children. We also mentioned we have a special needs child. At check in, the front desk staff member Yasir was rude and disrespectful. We felt he treated non Arabs badly. He gave us rooms on different floors on purpose. One room did not even have three beds. I begged him to fix it. He kept saying there were no rooms available. This made no sense. Our booking was prepaid. The hotel already took our money long before we arrive. We paid for two rooms with three beds each. We did not get what we booked. We stayed four nights. I went to the desk every day. I asked again and again for two rooms on the same floor with the correct beds. No one helped. No one listened. We could not leave our kids alone on a different floor. So we all slept in one room. Some of us slept on the bare floor. It was uncomfortable and upsetting. It ruined part of our family trip to Makkah. I also blame Expedia. I trusted Expedia. This booking was not handled properly. I will not use Expedia again. I will not stay at Pullman ZamZam again.

ABUL KASIM IS A GOOD WORKER

TripAdvisor rating 5.0/5

AbdurRahman bin M TripAdvisor review

I come for Umrah the experience is good and abul kasim is doing good work and the services are good Hotel is very nice and have good facility's

Dear Abdurrahman, Thank you for taking the time to share your recent experience with us. We are delighted to hear you liked the cleanliness, and we are delighted to hear that our staff has made your stay pleasant. We will deliver your kind words to Mr. Abul Kasim personally. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Zamzam Pullman Makkah Hotel.

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Other web-users rate our hotel

  • 2,404 reviews 9.5/10 Location
  • 5,994 reviews 7.3/10 Room
  • 10,799 reviews 9.2/10 Service
  • 83 reviews 3.9/10 WiFi
  • 2,852 reviews 7.5/10 Cleanliness
  • 1,090 reviews 7.8/10 Breakfast
  • 934 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.