Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 864 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  864 reviews

TripAdvisor Rating  4.6/5  2,010 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Bruce M. Couples - Confirmed reviews ALL

No complaints. Good location, staff and service.

Bonjour / Kia Ora Bruce, We’re delighted to hear you enjoyed our great location and found our team friendly, with no complaints about the service. Your kind feedback is truly appreciated and will be shared with the team. We hope to have the pleasure of welcoming you back again soon. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Kay R. Couples - Confirmed reviews ALL

Everything was good

Bonjour / Kia Ora Kay, Thank you for your wonderful feedback and for recognising our team. We’re delighted to hear that the young lady in the restaurant made such a positive impression on your stay. I will be sure to share your kind words with our Food & Beverage team, as recognition like this means a great deal to them. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Cozy hotel a stones throw from ferg burger

TripAdvisor rating 5.0/5

436nicholasm TripAdvisor review

Cozy hotel a block from Ferg Burger and the rest of the action. Hotel felt like home literally. Heated floors and towel warmer a big plus. Will visit again

Customer review rating 4.5/5

Alexandra K. Couples - Confirmed reviews ALL

Very friendly and helpful staff. Rooms was always well cleaned. The only recommendation we have is that the heating needs to be turned off during summer. The air con kept defaulting to 22 degrees.

Bonjour / Kia Ora Alexandra, Thank you for your kind words and for sharing your feedback. We’re delighted to hear you enjoyed our location and the friendliness of our team. We apologize for the room temperature dropping to 22°C during your stay. Queenstown’s weather can be very unpredictable, often changing multiple times in a single day, which can occasionally affect room comfort. We also sincerely apologize that you had to reach out multiple times to confirm your membership. Your membership number has now been added, and the points have been created post-departure. We look forward to welcoming you back on your next visit. Best Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Ross T. Friends - Confirmed reviews ALL

Great location, friendly staff, awesome beds. Accor really looked after us after we had an inbound plane cancellation that delayed most of our group.

Bonjour / Kia Ora Ross, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our central location, comfortable beds, and the friendliness of our team. We are especially pleased to hear that Sabrina made such a positive first impression. I will be sure to pass on your kind words to her – she will be thrilled to know that her efforts to assist you with the room change were appreciated. We hope to welcome you back to Queenstown soon for another seamless stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

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Other web-users rate our hotel

  • 384 reviews 9.5/10 Location
  • 482 reviews 7.7/10 Room
  • 611 reviews 9.2/10 Service
  • 11 reviews 2.9/10 WiFi
  • 159 reviews 7.5/10 Vibe
  • 118 reviews 7.9/10 Breakfast
  • 95 reviews 7.7/10 Cleanliness
  • 51 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.