Sofitel Queenstown Hotel and Spa 5 stars

Name: Sofitel Queenstown Hotel & Spa | Luxury Spa Hotel | ALL - ALL
Address: 8 Duke Street, PO Box 1797, QUEENSTOWN, 9300, NZ
Telephone: +6434500045
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 1,044 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

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Sofitel Queenstown Hotel and Spa

French luxury and local cuisine in the world's most exciting city

Experience refined luxury at Sofitel Queenstown Hotel & Spa. Be captivated by its elegant blend of timeless design and local inspiration, offering a unique sense of style and comfort. Ideally situated in the heart of Queenstown, the hotel features 84 beautifully appointed rooms and suites, two boutique conference venues, the stylish Left Bank Bistro, the intimate Le Petit Salon and Le Salon Rouge, and the acclaimed Jervois Steak House.

Centrally located in Queenstown's vibrant dining and entertainment district, Sofitel Queenstown Hotel & Spa is the perfect base for exploring the town and nearby ski resorts or adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay.

Combine Queenstowns' rugged nature with our luxurious hotel to experience the ultimate New Zealand holiday and get the best of both worlds.

Enter a luxurious alpine haven where elegance meets character. Blending French zest with the unique spirit of Queenstown, your stay promises to be nothing short of exceptional. We look forward to welcoming you.

Jo Finnigan, Hotel Management

Hotel extras

Central location in Queenstown’s dining, shopping and adventure district
Sofitel Spa with L’Occitane featuring signature massages and sensory rituals
Elegant rooms and suites with Sofitel MyBed™ and alpine views
Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre
French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

Room

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

3 pers. max
41 m² / 441 sq ft

Bedding 1 x King size bed(s)
Most of the accommodation: Balcony

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Room

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

3 pers. max
41 m² / 441 sq ft

Bedding 2 x Double bed(s)
Most of the accommodation: Terrace

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Room

SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

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Room

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony

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Suite

JUNIOR SUITE, 1 King Size Bed, Double Spa Bath, Seperate Living Room, Juliet Balcony.

3 pers. max
62 m² / 667 sq ft

Bedding 1 x King size bed(s)
Views: City View or Mountain view
Most of the accommodation: Balcony

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Suite

PRESTIGE SUITE, 1 King Size Bed, Separate Living Room, Remarkables View.

3 pers. max
88 m² / 947 sq ft

Bedding 1 x King size bed(s)
Views: Mountain view
Most of the accommodation: Balcony or Corner Room

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Suite

OPERA SUITE, 1 King Size Bed, Living Room, Patio, Outdoor Jacuzzi, Lake View.

3 pers. max
65 m² / 699 sq ft

Bedding 1 x King size bed(s)
Views: Lake View or Mountain view
Most of the accommodation: Fireplace

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Penthouse

PENTHOUSE NO 5, 1 King Size Bed, Separate Living Room, Large Patio, Outdoor Jacuzzi, Lake View

3 pers. max
130 m² / 1399 sq ft

Bedding 1 x King size bed(s)
Views: City View or Lake View or Mountain view or Panorama view or Patio
Most of the accommodation: Fireplace

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Penthouse

PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View

3 pers. max
225 m² / 2421 sq ft

Bedding 1 x King size bed(s)
Views: Lake View or Mountain view

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Room

SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

+64 3 450 0045

+64 3 450 0046

Queenstouw Int. and Dom. Airport

Airport

Access: 7 km / 4.35 mi 12 min drive

Shuttle

Shuttle on call

Sky City Casino

Casino

Access: 100 m / 0.06 mi 4 min walk

Queenstown Cinema

Cinema district

Access: 200 m / 0.12 mi 2 min walk

Queenstown Casino

Casino

Access: 200 m / 0.12 mi 2 min walk

Queenstown Gardens

Botanical gardens

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

Jet Boat

Other attractions

Access: 8 km / 4.97 mi 10 min drive

Shuttle

Shuttle on call

Bungy Jumping

Tourist attraction

Access: 10 km / 6.21 mi 20 min drive

Rafting

Other attractions

Access: 10 km / 6.21 mi 20 min drive

Shuttle

Shuttle on call

Golf Course

Golf course

Access: 14.8 km / 9.2 mi 24 min drive

Shuttle

Shuttle on call

Coronet Peak

Ski area

Access: 15 km / 9.32 mi 20 min drive

Shuttle

Shuttle scheduled

Helicopter Tours

Other attractions

Access: 15 km / 9.32 mi 15 min drive

Shuttle

Shuttle on call

Arrowtown

Historic monument

Access: 25 km / 15.54 mi 30 min drive

The Remarkables

Ski area

Access: 25 km / 15.54 mi 40 min drive

Shuttle

Shuttle scheduled

Dart River Safaris

Other attractions

Access: 45 km / 27.96 mi 50 min drive

Shuttle

Shuttle on call

Lake Wakatipu

Lake

Access: 300 m / 0.19 mi 2 min walk

DOC Trails Parks

Wood/forest

Access: 25 km / 15.54 mi 30 min drive

Shuttle

Shuttle on call

100 eateries

Restaurant and cafe district

Access: 200 m / 0.12 mi 2 min walk

The Mall

Shopping centre/mall

Access: 200 m / 0.12 mi 1 min walk

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

Left Bank Bistro

Left Bank Bistro invites you to begin your morning at a gentler pace. Relax and savour the moment.

Le Salon Rouge

Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 95 m² / 1022.571 sq ft
Maximum seats capacity: 90
Maximum capacity for banquets: 60

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 1,044 reviews

Raghuvir K. Families - 7/20/2026 Confirmed reviews ALL

Bonjour / Kia Ora Raghuvir,, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay at Sofitel Queenstown and that both our luxurious surroundings and the warmth of our team contributed to such a memorable experience. It is especially rewarding to know that our Front Office and Restaurant teams made you feel so welcomed and well cared for. Your kind words will be shared with them, as recognition from our guests is always greatly appreciated and a wonderful motivation for the team. We are very fortunate to have such passionate ambassadors who take pride in creating personalised and memorable moments for our guests, and we are thrilled they helped make your Queenstown getaway so special. We look forward to welcoming you back to Sofitel Queenstown for another exceptional stay in the future. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel & Spa

Craig S. Couples - 7/19/2026 Confirmed reviews ALL

Bonjour / Kia Ora Craig, Thank you for sharing such a wonderful review following your stay with us. We are delighted to hear that you enjoyed our central location, the warm welcome from our team, and the ease of your arrival and departure experience. It is especially pleasing to know that our valet service helped make your stay more convenient. We appreciate your feedback regarding the lift location and will certainly take this into consideration for your future visits. We would be delighted to assist with a quieter room preference next time and ensure we do our best to make your stay even more comfortable. Thank you also for your kind words about the team. We are very fortunate to have such a dedicated group of colleagues who genuinely enjoy creating memorable experiences for our guests. We look forward to welcoming you back to Sofitel Queenstown for another wonderful stay. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel & Spa

Cassandra L. Families - 7/17/2026 Confirmed reviews ALL

Th location was great. However our beds have made us leave our holiday with aches and pains because of how uncomfortable the beds were. The king bed has since had lumps and body shapes in it really needs a new mattress. My kids singles bed were just as bad I had to sleep in there one night and one of the mattress was on an side incline so if you didn’t have it up against the other bed my son would roll off. For how much a night was in a suite it was disappointing to have such horrible beds.

Bonjour / Kia Ora Cassandra, Thank you for taking the time to share your feedback. While I'm pleased to hear you enjoyed our central location and found your suite to be clean, I'm truly sorry that the comfort of the beds had such a negative impact on your stay. It's particularly disappointing to read that both the king bed and your children's beds were uncomfortable, and that you left your holiday with aches and pains. That's certainly not the restful experience we want our guests to have, especially when staying in one of our suites. Your comments have been shared with our Executive Housekeeper and Maintenance team so the mattresses in the room can be inspected and replaced if required. I'm also sorry that our breakfast offering didn't meet your expectations. We appreciate your feedback regarding the limited menu and your preference for a buffet breakfast. While we currently offer an à la carte breakfast, we understand this may not suit every guest, and your comments will be shared with our Food & Beverage team as we continue to review our offering. Thank you again for your honest feedback. We hope you'll consider giving us another opportunity in the future so we can provide you with the comfortable and enjoyable stay you expected. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Shabina N. Families - 7/16/2026 Confirmed reviews ALL

Bonjour / Kia Ora Shabina, Thank you for taking the time to share your feedback with us. It is wonderful to hear that you enjoyed your stay overall and that you found the bathrooms clean and comfortable. I am sorry for the small hiccups you experienced with the room servicing and coffee machine. I am pleased our team was able to assist promptly once this was brought to our attention, and I appreciate your understanding. Thank you also for your honest comments regarding breakfast. I completely understand your disappointment, particularly as you were expecting the level of choice and variety that comes with a Sofitel experience. While I am glad our team was able to prepare breakfast for you on the morning of your organised trip, I recognise that the overall offering did not meet your expectations. Your feedback has been shared with our Food & Beverage team as we continue looking at ways to enhance the breakfast experience for our guests. We truly appreciate your kind words about our team and hope we have the opportunity to welcome you back to Sofitel Queenstown in the future and provide you with the experience you deserve. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Todd G. Couples - 7/15/2026 Confirmed reviews ALL

Front office staff were what I would expect of a 5-star hotel, and I congratulate them on doing their job well. F&B staff were exceeding expectations, as well. Small things like remembering what I drank the night before. The only department that fell below expectations was Housekeeping. I've worked in 5-star hotel for over 20yrs, and I know what the bare minimum of 5-star service looks like. Little things like the amenity plate that greeted us on day one with some nice chocolates. It remained on the table until we checked out 3 days later. And the extra pillows that I put on the floor we went to bed remained on the floor for the 3 days of our stay. And lastly, we asked a houseman that we are having trouble with our tv because it was on HDMI and I was having trouble getting the tv channels working. His response was to go down to reception and tell them. Where I come from if a guest comes to you with a problem, you own it. It was something that even he could have fixed. Because if I was in his situation I would have quickly gone in the room to see if I could have fixed the problem, and if I did, problem fixed. If I couldn't, I would have gotten a maintenance request to get it fixed. I didn't bother going to reception. I was just a little disappointed in the houseman's response.

Bonjour / Kia Ora Todd, Thank you for taking the time to share such detailed feedback following your stay. We're delighted to hear that our Front Office and Food & Beverage teams made such a positive impression. Your comments about the personalised service, especially our team remembering your drink preference, are wonderful to read, and we'll be sure to share your kind words with them. We also genuinely appreciate your constructive feedback regarding Housekeeping. Given your extensive experience in five-star hotels, your observations are particularly valuable. You're absolutely right that details such as clearing the welcome amenity plate, resetting the room each day, and taking ownership of a guest concern are all important parts of delivering the level of service we strive for. We're sorry that we fell short in these areas, particularly with the response you received regarding the television. We agree that the issue should have been owned from the outset, whether by resolving it directly or ensuring the appropriate team member assisted you. Your comments have been shared with our Housekeeping leadership team and will be used as a coaching opportunity to reinforce our service standards. Thank you again for your balanced and thoughtful feedback. We hope to have the opportunity to welcome you back to Sofitel Queenstown Hotel & Spa and provide the seamless five-star experience you rightfully expect. Kind regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Web-users rating

Other web-users rate our hotel

427 reviews 9.5/10 Location
542 reviews 7.5/10 Room
696 reviews 8.9/10 Service
11 reviews 1.3/10 WiFi
188 reviews 8/10 Vibe
161 reviews 7.9/10 Breakfast
97 reviews 6/10 Cleanliness
71 reviews 6.4/10 Value

141 reviews 9.2/10 Location
208 reviews 7.6/10 Room
267 reviews 9.3/10 Service
84 reviews 6.3/10 Comfort
69 reviews 7.9/10 Vibe
49 reviews 8.3/10 Breakfast
30 reviews 6.3/10 Cleanliness
23 reviews 8.3/10 Bar

56 reviews 9.8/10 Location
83 reviews 6.9/10 Room
123 reviews 8.6/10 Service
32 reviews 7.6/10 Breakfast
21 reviews 6/10 Cleanliness

15 reviews 9.6/10 Location
22 reviews 6.9/10 Room
31 reviews 8.7/10 Service
8 reviews 7.2/10 Vibe

5 reviews 9.6/10 Location
14 reviews 6.9/10 Room
13 reviews 8.9/10 Service
7 reviews 6/10 Comfort

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

At Sofitel Queenstown Hotel and Spa, we offer a range of premium services:

Free Wi-Fi and high-speed internet
Valet parking for an additional fee
Buffet breakfast for an additional fee
Air conditioning and 48-inch LCD TVs
Wheelchair accessibility and elevator
Sofitel Spa with L'Occitane and Sofitel Fit center
Left Bank Bistro and Le Salon Rouge
Concierge, porter, and laundry services
Two meeting rooms and wedding facilities

What dining options are available?

What are the check-in and check-out times?

At Sofitel Queenstown Hotel and Spa, check-in is available from 02:00 PM, and we kindly ask that you check out by 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Sofitel Queenstown Hotel and Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.