Mercure Manaus 4 stars

Customer review rating (ALL Rating) 4.1/5 751 reviews

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Description

Hotel extras

  • The Mercure Manaus Hotel has swimming pool and sauna

  • Host your event in one of our three equipped event halls

  • 15 minutes away from the Manaus Harbor

  • 17-minute drive from the Ponta Pelada Airport

  • 4-minute drive to Hospital 28 de Agosto

Our accommodation(s)

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Hotel location

Mercure Manaus

AV. MÁRIO YPIRANGA MONTEIRO, nº 1000 - ADRIANÓPOLIS
69057000 MANAUS
Brazil

GPS:-3.10676, -60.01288

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Mercure

Specializing in irresistible Amazonian cuisine, the Mercure Manaus restaurant is the perfect choice for those seeking to try all that regional cuisine can offer. Give it a try and prepare to be amazed!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  751 reviews

TripAdvisor Rating  4.0/5  793 reviews

Customer review rating 3.0/5

Rodolfo A. Business - Confirmed reviews ALL

1.- AC was damage, the last night I had a lot of water cloud from AC. 2.- I was 6 night, but any day the wet zone was available, incluid the swiming poll. 3 .- A lot of noise around my room.

Dear Rodolfo, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with the air conditioning, the availability of wet zones, and the noise disturbances. Your comments are valuable to us, and we appreciate your understanding. Best regards, Mercure Manaus

Customer review rating 4.0/5

Cristina V. Business - Confirmed reviews ALL

I appreciated my stay at Manaus. I have only some points to mention: . the shower was very cold in the morning; I booked an appointment with the hair dresser and they put another person in my place despite booking three days earlier.

Prezada Cristina, Agradecemos por compartilhar sua experiência conosco. É gratificante saber que você apreciou sua estadia, embora lamentemos os inconvenientes relacionados ao chuveiro e à sua reserva com o cabeleireiro. Suas observações são valiosas e serão levadas em consideração para melhorias futuras. Atenciosamente, Mercure Manaus

Customer review rating 4.0/5

Donghyun K. Business - Confirmed reviews ALL

Best place for Korean Business travelers to stay since it is at the center of the Manaus and right next to famous Korean restaurant called Maru. However when we stayed there the top roof recreation area was in renovation so it was closed and wish that we had more salad/vegetable option for breakfast. Other than all the concierge members are very good at English and very helpful and kind.

Dear Donghyun K., Thank you for your kind feedback regarding your recent stay at Mercure Manaus. We are pleased to hear that you appreciated our central location and the helpfulness of our concierge team. We apologize for any inconvenience caused by the renovation of the rooftop recreation area. Your suggestion for more salad and vegetable options at breakfast has been noted, and we appreciate your input as it helps us improve our services. We look forward to welcoming you back in the future. Best regards, Mercure Manaus

Customer review rating 5.0/5

Angela M. S. Business - Confirmed reviews ALL

One caveat: I asked for wakeup call 3 times. Everyday I was called 10 minutes after my request, regardless of having alerted the front desk

Prezada Angela, Agradecemos por compartilhar sua experiência. Seu feedback é fundamental para aprimorarmos nossos serviços. Atenciosamente Michelle Miranda Coordenadora de Hospedagem

Customer review rating 4.0/5

Valeria B. Friends - Confirmed reviews ALL

I have been staying at the Mercure for about 15 years. The service has varied a lot over that time period, but is pretty good now. The rooms are a bit old and the air conditioners are either too cold or not really cooling the room.

Dear Valeria, We are pleased to hear that you found our service satisfactory. We appreciate your feedback regarding the room conditions and air conditioning, as it helps us identify areas for improvement. Best regards, Mercure Manaus

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Other web-users rate our hotel

  • 128 reviews 9.8/10 Location
  • 314 reviews 6/10 Room
  • 256 reviews 7.4/10 Service
  • 9 reviews 7.8/10 WiFi
  • 163 reviews 7.1/10 Breakfast
  • 92 reviews 4.1/10 Cleanliness
  • 61 reviews 3.5/10 Amenities
  • 25 reviews 4.8/10 Wellness Area

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