Mercure Manaus Hotel 4 stars

Customer review rating 4.3/5 3,646 reviews

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Mercure Manaus Hotel
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+ 11 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Leisure and activities
  • Indoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manaus Hotel

AV. MÁRIO YPIRANGA MONTEIRO
nº 1000 - ADRIANÓPOLIS
69057000 manaus
brazil

Tel: +559221011100

Fax: (+55)92/21011111

Check-in from 14h00

Check out up to 12h00

  • INTERBAIRROS :  1

  • By plane

    EDAURDO GOMES At 11.8km / 7.33 miles

  • By car

    BR-174 At 6km / 3.73 miles

GPS :-3.107049, -60.012989

Our accommodation(s)

The Mercure Manaus hotel has 107 comfortable and spacious rooms. The apartments are air-conditioned and have broadband Internet access, a lounge, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and closet. All the apartments are air-conditioned and come with broadband Internet access, living room, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and spacious wardrobe.

Our restaurants and bars

ZEFINHA AMAZONAS

Non contractual photo

ZEFINHA AMAZONAS

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 67

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Manaus Hotel

100% genuine reviews from our guests

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ALL Rating 4.3/5

3,646 reviews

tripadvisor

TripAdvisor Rating 4.0/5

768 reviews

Could be largely better experience even in pandemic time

Customer review rating 3.0/5

Geo Families - 04/04/2021 Confirmed reviews ALL

The air conditioner was not working fine, I've asked so many times to get it fixed but it was not possible. I've asked since the beginning to have two rooms side by side but for the first night my daughters and I were on different floors, it was a very bad night. They promised me to have communicating rooms the next day, but finally, they've told me there was no communicating room in the hotel, so I felt like listening to a piece of fake information to keep me in. And the worst was to miss a very important meeting because there was no internet in the building. Hopefully, there was Thais at the reception who was trying to help whenever there was a problem but unfortunately she could not always fix everything.

Dear Jorge G., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Leuda Queiroz Rooms Divisions Coordinator

Good Stay

Customer review rating 4.5/5

Marília Couples - 15/01/2021 Confirmed reviews ALL

Our experience was great, all the employees was very nice, the food was great, and the hotel was clean. The room was nice, but it was a little old.

Olá sra Marilia, Agradecemos os seus comentários referente a sua estada no Hotel Mercure Manaus . Foi um prazer recebê-la. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para oferecer um bom serviço. Aguardamos recebe-la novamente em breve. Atenciosamente, LIVIA DE FARIA GUEST EXPERIENCE

I love it. People are so nice. They treat you like a king.

Customer review rating 5.0/5

Aguinaldo D. Families - 05/01/2021 Confirmed reviews ALL

I love it.

Olá sr Aguinaldo, Agradecemos os seus comentários referente a sua estada no Hotel Mercure Manaus . Foi um prazer recebê-lo. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para oferecer um bom serviço. Aguardamos recebe-lo novamente em breve. Atenciosamente, LIVIA DE FARIA GUEST EXPERIENCE

Good stay and friendly staff

Customer review rating 3.5/5

Mauro Solo - 02/01/2021 Confirmed reviews ALL

Friendly and helpful staff. The only down side was the bed/mattress that was broken and the bathroom didn’t have soap...

Olá sr Mauro, Foi um prazer recebê-lo. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um bom serviço. Referente a sua reclamação, já estamos trabalhando para melhorias. Desde já agradecemos. Atenciosamente, LIVIA DE FARIA GUEST EXPERIENCE

Comfortable

Customer review rating 4.5/5

Pete Solo - 21/12/2020 Confirmed reviews ALL

Layover, great location, nice breakfast, friendly staff

Dear Peter S., We appreciate your comments regarding your stay at the Mercure Manaus Hotel. It was a pleasure to welcome you. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to offer a good service. We look forward to seeing you again soon. Best Regards, LIVIA DE FARIA GUEST EXPERIENCE

Sem agua quente, check in longo e demorado

Customer review rating 3.0/5

Jonas Business - 09/12/2020 Confirmed reviews ALL

Moderada

Olá sr Jonas, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Manaus Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, queira aceitar nossas sinceras desculpas. O hotel Mercure deseja sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Atenciosamente, LIVIA DE FARIA GUEST EXPERIENCE

Well located. Fine employees

Customer review rating 4.5/5

Jander S. Solo - 12/11/2020 Confirmed reviews ALL

That was my very first time and I enjoyed so much. I believe I would choose this very nice hotel again.

Olá sr Jander, Agradecemos os seus comentários referente a sua estada no Hotel Mercure Manaus . Foi um prazer recebê-lo. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para oferecer um bom serviço. Aguardamos recebe-lo novamente em breve. Atenciosamente, LIVIA DE FARIA GUEST EXPERIENCE

Great location

Customer review rating 5.0/5

Aaron J. Solo - 05/10/2020 Confirmed reviews ALL

This is perfect stay. Close to mall and dining. Great staff super service

Dear Aaron J., We appreciate your comments regarding your stay at the Mercure Manaus Hotel. It was a pleasure to welcome you. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to offer a good service. We look forward to seeing you again soon. Sincerely, LIVIA DE FARIA GUEST EXPERIENCE

ACCOR SPANISH RESERVATIONS OFFICE SO UNHELPFUL

Customer review rating 0.5/5

John G. R. Solo - 18/03/2020 Confirmed reviews ALL

As General Manager to send me this survey on a cancelled reservation -- i am shocked--but that is ACCOR HOTELS. The res office of Accor here in Spain are so unhelpful and unprofessional in my opinion. They do not speak English. So i have stopped using ACCOR Hotels--- i hold Lifetime status with the major groups and will not be insulted by these awful rude people in ACCOR Spain res office.

Dear Mr. Gerard, We are sorry for what happened in your care. Your dissatisfaction will be transmitted to those responsible. Accor's intention is to offer quality service to our customers' friends. Thank you for writing to us and giving us the opportunity to apologize.

boa estadia

Customer review rating 5.0/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

tranquila

Exmo Senhor Luiz Renato, Agradecemos sua avaliação no seguimento da sua estada no Mercure Manaus Hotel. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhê-lo novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Deisiane Pereira Supervisora de Recepção

Spacious accommodation

Customer review rating 4.5/5

Anonymous Families - 05/03/2020 Confirmed reviews ALL

Great breakfast and friendly and helpful reception crew.

Dear Guest Ivo, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Deisiane Pereira Reception Supervisor

Great location, great employees.

Customer review rating 4.5/5

Elio H. Business - 20/02/2020 Confirmed reviews ALL

I always feel welcomed during my stays in Mercure. My number 1 pick for Manaus.

Dear Guest Elio, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Deisiane Pereira Supervisora de Recepção

Great Location, Friendly s.

Customer review rating 5.0/5

Great L. -. S. F. S. Business - 20/01/2020 Confirmed reviews ALL

Business Trip done well.

Dear Guest Wuysvaldo, We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Deisiane Pereira Assistente de Qualidade

Lovely short stay with excellent staff

Customer review rating 4.5/5

Lucy W. Couples - 07/01/2020 Confirmed reviews ALL

Bruno greeted us - he made our stay thoroughly enjoyable and welcoming. He is a credit to the hotel & business

Dear Lucy, We appreciate your feedback following your stay at Mercure Manaus Hotel. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our compliments. Best regards Deisiane Pereira Assistente de Qualidade

Atmosphere you can enjoy

Customer review rating 5.0/5

Aaron J. Solo - 30/12/2019 Confirmed reviews ALL

Nice place. Great staff.

Sir Aaron, We appreciate your feedback following your stay at Mercure Manaus Hotel. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our compliments. Best regards Deisiane Pereira Assistente de Qualidade

Cost-benefit

TripAdvisor rating 4.0/5

carmenprc Business - 16/07/2019 TripAdvisor review

Confortable, good services, easy access. I will recomend the hotel to colleagues and friends. The room service is also nice. However, the offer of coffee break could improve with more variety of fruits.

Dear Guest carmenprc, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Fabulous Service 5-Star

TripAdvisor rating 5.0/5

Intercepter1 Solo travel - 29/05/2018 TripAdvisor review

Fantastic staff and restaurant. Very helpful folks repeatedly going out of their way for my requests. Large rooms. Super clean. Great value with easy online reservation system. Special thanks James for all his help! Muito obrigado to this great team!! Recommended!

Thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Sincerely, Christian Costa General Manager

For business trip

TripAdvisor rating 3.0/5

MMT27 Business - 20/12/2017 TripAdvisor review

Good breakfast, great location. Room service is not a good idea. Get a high floor room, quiet and with a view of the soccer Arena, beautiful building. Air conditionng works better at some apartments than others.

Manaus hotel

TripAdvisor rating 4.0/5

RachA1972 Friends getaway - 04/08/2016 TripAdvisor review

This hotel is a little out of town, but we only needed a night somewhere prior to an Amazon trip. Very limited options for dinner, it was a Sunday night and places were closed. 3 of us in a room, it was plenty big enough for all of us.

Dear Rachel, Thanks for your time to make a comment about your stay in our hotel, your opinion is very important for our quality process. We hope to see you soon. My best regards, Christian Costa General Manager

excellent

TripAdvisor rating 5.0/5

pedromsimoes Business - 10/08/2015 TripAdvisor review

In this mercure everything were excelente, starting with the park, reception desk and room. Of course, I will be back. all the attendents were focused to give you an idea that the hotel is your house.

Dear, Thank you very much for your feedback, your satisfaction is really important for us. we appreciate your information, and inform you that the hotel has undergone a recent renovation. We'd like to invite you to another experience at Mercure Manaus. Best regards Christian Costa General Manager mercure.com

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