Mercure Manaus Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 3,847 reviews

ALLSAFE approved hotel

Mercure Manaus Hotel
See on a map
+ 18 Services

Hotel extras

  • The Mercure Manaus Hotel has a pool and sauna

  • Host your event in one of our three rooms

  • 15 minutes away from the Manaus Harbor

  • 17 minutes by car from Ponta Pelada Airport

  • 4 minutes by car to 28 Agosto Hospital

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Manaus Hotel

AV. MÁRIO YPIRANGA MONTEIRO
nº 1000 - ADRIANÓPOLIS
69057000 manaus
brazil

Fax: (+55)92/21011111

Check-in from 14h00

Check out up to 12h00

  • INTERBAIRROS:  1

  • By plane

    EDAURDO GOMES At 11.8km / 7.33 miles

  • By car

    BR-174 At 6km / 3.73 miles

GPS:-3.107049, -60.012989

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ZEFINHA AMAZONAS Non contractual photo

Our accommodation(s)

The Mercure Manaus hotel has 107 comfortable and spacious rooms. The apartments are air-conditioned and have broadband Internet access, a lounge, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and closet. All the apartments are air-conditioned and come with broadband Internet access, living room, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and spacious wardrobe.

Superior room with a double bed

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 67

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Manaus Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,847 reviews

TripAdvisor Rating 4.0/5

776 reviews

Impressive!

Customer review rating 5.0/5

Nick Couples - 08/01/2022 Confirmed reviews ALL

I stayed 2 weeks here with my fiancée and the staff was very friendly and accommodating during my time here. The kitchen staff in particular were extremely nice and helpful going above and beyond their normal duties. During my time there I did get a little sick and spent the day resting. When I woke up the diner and kitchen were closed. My fiancée called the kitchen and told them I wasn’t feeling good and needed some food for my belly. The kitchen staff was more than happy to make me some soup even though the kitchen was closed. Overall everyone there was very nice and friendly. I’d definitely stay here again.

Hotel and rooms are excellent

Customer review rating 5.0/5

Herbert S. Solo - 06/01/2022 Confirmed reviews ALL

Hotel and rooms are excellent, and I highly recommend the restaurant. The food and the service are awesome.

Good stay

Customer review rating 5.0/5

Rafaella M. K. Families - 02/01/2022 Confirmed reviews ALL

Was a great time, great staff, especially Jackson and Wilson from Zefinha breakfast and the clean team! Thank you so much

Excellent stay, cleanness and care, very well located.

Customer review rating 5.0/5

Marco M. Friends - 08/12/2021 Confirmed reviews ALL

Specially under COVID19 cleanness and care with guests and their own team is most important than anything else and Mercure team delivered that exceptionally! I have stayed there last year; this year and will return as many times I need.

First business trip of many

Customer review rating 3.5/5

Timothy H. Business - 07/11/2021 Confirmed reviews ALL

The staff were all very friendly and knowledgeable about hotel- first class.. room had moisture bubbles in the wall and need painting, bathroom had mold in the tiles however within expectations of the mercure brand in Brazil… was a little disappointed in the cleanliness of the gym… breakfast was excellent equal to a Sofitel standard

A nice bedroom.

Customer review rating 3.5/5

João Families - 07/11/2021 Confirmed reviews ALL

My father and I stayed only for a few hours, while we were waiting for our flight to SP.

Well located, good staff

Customer review rating 4.5/5

Lais Business - 02/09/2021 Confirmed reviews ALL

Very well located and the staff were very kind and helpful.

Dear Guest Lais, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Leuda Queiroz ROOMS DIVISIONS COORDINATOR Sincerely,

Could be largely better experience even in pandemic time

Customer review rating 3.0/5

Geo Families - 04/04/2021 Confirmed reviews ALL

The air conditioner was not working fine, I've asked so many times to get it fixed but it was not possible. I've asked since the beginning to have two rooms side by side but for the first night my daughters and I were on different floors, it was a very bad night. They promised me to have communicating rooms the next day, but finally, they've told me there was no communicating room in the hotel, so I felt like listening to a piece of fake information to keep me in. And the worst was to miss a very important meeting because there was no internet in the building. Hopefully, there was Thais at the reception who was trying to help whenever there was a problem but unfortunately she could not always fix everything.

Dear Jorge G., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Leuda Queiroz Rooms Divisions Coordinator

Good Stay

Customer review rating 4.5/5

Marília Couples - 15/01/2021 Confirmed reviews ALL

Our experience was great, all the employees was very nice, the food was great, and the hotel was clean. The room was nice, but it was a little old.

Olá sra Marilia, Agradecemos os seus comentários referente a sua estada no Hotel Mercure Manaus . Foi um prazer recebê-la. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para oferecer um bom serviço. Aguardamos recebe-la novamente em breve. Atenciosamente, LIVIA DE FARIA GUEST EXPERIENCE

I love it. People are so nice. They treat you like a king.

Customer review rating 5.0/5

Aguinaldo D. Families - 05/01/2021 Confirmed reviews ALL

I love it.

Olá sr Aguinaldo, Agradecemos os seus comentários referente a sua estada no Hotel Mercure Manaus . Foi um prazer recebê-lo. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para oferecer um bom serviço. Aguardamos recebe-lo novamente em breve. Atenciosamente, LIVIA DE FARIA GUEST EXPERIENCE

Good stay and friendly staff

Customer review rating 3.5/5

Mauro Solo - 02/01/2021 Confirmed reviews ALL

Friendly and helpful staff. The only down side was the bed/mattress that was broken and the bathroom didn’t have soap...

Olá sr Mauro, Foi um prazer recebê-lo. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um bom serviço. Referente a sua reclamação, já estamos trabalhando para melhorias. Desde já agradecemos. Atenciosamente, LIVIA DE FARIA GUEST EXPERIENCE

Comfortable

Customer review rating 4.5/5

Pete Solo - 21/12/2020 Confirmed reviews ALL

Layover, great location, nice breakfast, friendly staff

Dear Peter S., We appreciate your comments regarding your stay at the Mercure Manaus Hotel. It was a pleasure to welcome you. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to offer a good service. We look forward to seeing you again soon. Best Regards, LIVIA DE FARIA GUEST EXPERIENCE

Sem agua quente, check in longo e demorado

Customer review rating 3.0/5

Jonas Business - 09/12/2020 Confirmed reviews ALL

Moderada

Olá sr Jonas, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Manaus Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, queira aceitar nossas sinceras desculpas. O hotel Mercure deseja sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança em uma próxima estada. Atenciosamente, LIVIA DE FARIA GUEST EXPERIENCE

Cost-benefit

TripAdvisor rating 4.0/5

carmenprc Business - 16/07/2019 TripAdvisor review

Confortable, good services, easy access. I will recomend the hotel to colleagues and friends. The room service is also nice. However, the offer of coffee break could improve with more variety of fruits.

Dear Guest carmenprc, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Fabulous Service 5-Star

TripAdvisor rating 5.0/5

Intercepter1 Solo travel - 29/05/2018 TripAdvisor review

Fantastic staff and restaurant. Very helpful folks repeatedly going out of their way for my requests. Large rooms. Super clean. Great value with easy online reservation system. Special thanks James for all his help! Muito obrigado to this great team!! Recommended!

Thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Sincerely, Christian Costa General Manager

For business trip

TripAdvisor rating 3.0/5

MMT27 Business - 20/12/2017 TripAdvisor review

Good breakfast, great location. Room service is not a good idea. Get a high floor room, quiet and with a view of the soccer Arena, beautiful building. Air conditionng works better at some apartments than others.

Manaus hotel

TripAdvisor rating 4.0/5

RachA1972 Friends getaway - 04/08/2016 TripAdvisor review

This hotel is a little out of town, but we only needed a night somewhere prior to an Amazon trip. Very limited options for dinner, it was a Sunday night and places were closed. 3 of us in a room, it was plenty big enough for all of us.

Dear Rachel, Thanks for your time to make a comment about your stay in our hotel, your opinion is very important for our quality process. We hope to see you soon. My best regards, Christian Costa General Manager

excellent

TripAdvisor rating 5.0/5

pedromsimoes Business - 10/08/2015 TripAdvisor review

In this mercure everything were excelente, starting with the park, reception desk and room. Of course, I will be back. all the attendents were focused to give you an idea that the hotel is your house.

Dear, Thank you very much for your feedback, your satisfaction is really important for us. we appreciate your information, and inform you that the hotel has undergone a recent renovation. We'd like to invite you to another experience at Mercure Manaus. Best regards Christian Costa General Manager mercure.com

a night in Manaus

TripAdvisor rating 4.0/5

Niek B Business - 25/05/2015 TripAdvisor review

Excellent value (having booked via the Accor website. Nice, big room, with, surprisingly chairs and working space behind the bed. Nicely decorated. Barking dogs outside at 4AM were not good for the sleep quality.

Dear client Thank you very much for your feedback, your satisfaction is really important for us. We'd like to invite you to another experience at Mercure Manaus. Best regards Christian Costa General Manager mercure.com

Very plesant time

TripAdvisor rating 4.0/5

LGazzi Friends getaway - 06/02/2015 TripAdvisor review

This is a standard hotel of Mercure chain, with every single service offered working as expected. The lobby team was very pleased to help me with problems with my reservation and I could fully enjoy my stay. The room was OK, although there is not hot water in the sink. The breakfast was really good, continental standard.

Dear client Thank you very much for you feedback, your satisfaction is really important for us. We'd like to invite you to another experience at Mercure Manaus. Best regards Christian Costa General Manager mercure.com

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in manaus