Mercure Manaus 4 stars

Customer review rating (ALL Rating) 4.1/5 749 reviews

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Description

Hotel extras

  • The Mercure Manaus Hotel has swimming pool and sauna

  • Host your event in one of our three equipped event halls

  • 15 minutes away from the Manaus Harbor

  • 17-minute drive from the Ponta Pelada Airport

  • 4-minute drive to Hospital 28 de Agosto

Our accommodation(s)

Hotel location

Mercure Manaus

AV. MÁRIO YPIRANGA MONTEIRO, nº 1000 - ADRIANÓPOLIS
69057000 MANAUS
Brazil

GPS:-3.10676, -60.01288

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Mercure

Specializing in irresistible Amazonian cuisine, the Mercure Manaus restaurant is the perfect choice for those seeking to try all that regional cuisine can offer. Give it a try and prepare to be amazed!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  749 reviews

TripAdvisor Rating  4.0/5  793 reviews

Customer review rating 4.0/5

Thivagar A. Business - Confirmed reviews ALL

Convenient for transport access and safe to reach the place. Accessibility to Shopping centers is very nearby. Overall simple and perfect accommodation.

Customer review rating 2.5/5

Qibing Z. Couples - Confirmed reviews ALL

Location is great, breakfast is ok. But the hotel room has zero sound proof, and the toilet is quite dirty and you can see rusty stuff everywhere.

Dear Qibing Z., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and breakfast. However, we regret that your experience with room maintenance and cleanliness did not meet expectations. Your insights are valuable as we continuously strive to improve. Best regards, Mercure Manaus

Customer review rating 4.5/5

Luis E. P. P. Business - Confirmed reviews ALL

I'm trying to get my invoice by mail, but it has been impossible

Prezado Luis E., Agradecemos o seu feedback positivo e lamentamos pela dificuldade em receber a sua fatura. Verifiquei com o setor responsável que a nota fiscal foi enviada no dia 14/10 através do e-mail. Esperamos recebê-lo novamente em uma próxima oportunidade. Atenciosamente Michelle Miranda Coordenadora de Hospedagem

Customer review rating 3.5/5

Rogerio D. Friends - Confirmed reviews ALL

always have to wait for a room hours and hours when I arrive before 2pm and it wasn't like that in the past. Also noticed some air conditioning in rooms need to have maintenance or replaced. Not enough number of towels in the room and I have always keep asking for more and when cleaning take place they are not replaced at the same quantity.

Dear Rogerio, Thank you for your feedback regarding your recent stay at Mercure Manaus. I sincerely apologize for the inconvenience you experienced with room availability upon your early arrival, as well as the issues with air conditioning and towel replenishment. We strive to maintain high standards of comfort and service, and I appreciate your insights, which will be shared with our team for evaluation. Your experience is important to us, and we hope to provide you with a more enjoyable stay in the future. Best regards, Mercure Manaus

Customer review rating 4.5/5

Moore D. Friends - Confirmed reviews ALL

Stayed a couple of nights pre cruise. Rooms were clean and staff went out of their way to help us.

Dear d., Thank you for your kind words regarding our cleanliness and the dedication of our staff. We are pleased to know that your stay before your cruise was enjoyable. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Mercure Manaus

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Other web-users rate our hotel

  • 128 reviews 9.8/10 Location
  • 310 reviews 6/10 Room
  • 261 reviews 7.3/10 Service
  • 8 reviews 5.5/10 WiFi
  • 163 reviews 7.4/10 Breakfast
  • 93 reviews 5/10 Cleanliness
  • 26 reviews 5.1/10 Wellness Area
  • 24 reviews 3/10 Value

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