Mercure Manaus Hotel 4 stars

Name: Mercure Manaus Hotel
Address: MANAUS, 69057000, BRAZIL
Telephone: (+55)92/21011100
Rating: 4.3

Customer review rating 4.3/5 3,343 reviews

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+ 18 Services

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Mercure Manaus Hotel

Hotel for travellers looking for local and authentic experiences

The Mercure Manaus is located in the Adrianópolis district, one of the best in the city. The hotel has a modern structure for corporate or leisure trips. The apartments are large, with Wi-Fi and, cable TV and air-conditioning. Guests can enjoy a full breakfast with regional cuisine. The hotel has a swimming pool and fitness centre for you to relax.

The area also has several bars and restaurants. Take a good stroll to get to know places such as: Inpa (Bosque de Ciência), CIGS Zoo, Amazonas Theater, Adolfo Lisboa district market and Ponta Negra beach.

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your roomHourly rate applies.
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Valet parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check in from 9AM (Paying)Need access to your room from 9 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- Late check-out up to 3pm (Paying)Extend your stay until 3pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm availability at check-in.
Laundry
- Dry cleaning / Ironing
- Shoe shine machine

Indoor unheated pool
Fitness centre
Well-being
- Jacuzzi
- Sauna

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 03:00 - 23:00

3 meeting room(s)
Copy/print service available

Hotel location

Mercure Manaus Hotel

AV. MÁRIO YPIRANGA MONTEIRO
nº 1000 - ADRIANÓPOLIS
69057000
manaus
brazil

Tel: +559221011100

Fax: (+55)92/21011111

Contact email

Check-in from 14h00

Check out up to 12h00

INTERBAIRROS : 1

By plane
EDAURDO GOMES At 11.8km / 7.33 miles
By car
BR-174 At 6km / 3.73 miles

GPS :-3.107049, -60.012989

Our accommodations

The Mercure Manaus hotel has 107 comfortable and spacious rooms. The apartments are air-conditioned and have broadband Internet access, a lounge, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and closet. All the apartments are air-conditioned and come with broadband Internet access, living room, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and spacious wardrobe.

Superior room with a double bed

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
TV room service ordering(...)

Room

Our restaurants and bars

ZEFINHA AMAZONAS

Type of cuisine: Regional

ZEFINHA AMAZONAS

Your meetings and events

Our meeting rooms

Number of meeting rooms: 3
Maximum size: 67 m²
Maximum capacity: 70 people
Maximum banquet capacity: 30 people

Find out more

ACCOR SPANISH RESERVATIONS OFFICE SO UNHELPFUL

John G. R. Solo - 18/03/2020 Confirmed reviews ALL

As General Manager to send me this survey on a cancelled reservation -- i am shocked--but that is ACCOR HOTELS. The res office of Accor here in Spain are so unhelpful and unprofessional in my opinion. They do not speak English. So i have stopped using ACCOR Hotels--- i hold Lifetime status with the major groups and will not be insulted by these awful rude people in ACCOR Spain res office.

Dear Mr. Gerard, We are sorry for what happened in your care. Your dissatisfaction will be transmitted to those responsible. Accor's intention is to offer quality service to our customers' friends. Thank you for writing to us and giving us the opportunity to apologize.

boa estadia

Anonymous Business - 15/03/2020 Confirmed reviews ALL

tranquila

Exmo Senhor Luiz Renato, Agradecemos sua avaliação no seguimento da sua estada no Mercure Manaus Hotel. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhê-lo novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Deisiane Pereira Supervisora de Recepção

Spacious accommodation

Anonymous Families - 05/03/2020 Confirmed reviews ALL

Great breakfast and friendly and helpful reception crew.

Dear Guest Ivo, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Deisiane Pereira Reception Supervisor

Great location, great employees.

Elio H. Business - 20/02/2020 Confirmed reviews ALL

I always feel welcomed during my stays in Mercure. My number 1 pick for Manaus.

Dear Guest Elio, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Deisiane Pereira Supervisora de Recepção

Great Location, Friendly s.

Great L. -. S. F. S. Business - 20/01/2020 Confirmed reviews ALL

Business Trip done well.

Dear Guest Wuysvaldo, We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Deisiane Pereira Assistente de Qualidade

Lovely short stay with excellent staff

Lucy W. Couples - 07/01/2020 Confirmed reviews ALL

Bruno greeted us - he made our stay thoroughly enjoyable and welcoming. He is a credit to the hotel & business

Dear Lucy, We appreciate your feedback following your stay at Mercure Manaus Hotel. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our compliments. Best regards Deisiane Pereira Assistente de Qualidade

Atmosphere you can enjoy

Aaron J. Solo - 30/12/2019 Confirmed reviews ALL

Nice place. Great staff.

Sir Aaron, We appreciate your feedback following your stay at Mercure Manaus Hotel. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our compliments. Best regards Deisiane Pereira Assistente de Qualidade

2 days stay in Manaus for holidays

Fernando G. D. O. D. N. Friends - 29/12/2019 Confirmed reviews ALL

A stay divided in two, before and after a fishing trip.

Dear Guest Fernando, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Deisiane Pereira Assistente de Qualidade

Very good option in Manaus for business and tourism.

Gisele M. Business - 23/12/2019 Confirmed reviews ALL

good staff, good service.

Mrs. M., We appreciate your feedback following your stay at Mercure Manaus Hotel. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our compliments. Best regards Deisiane Pereira Assistente de Qualidade

Price of the Garage

Fernando Business - 09/12/2019 Confirmed reviews ALL

The hotel is very good, but the garage no... The price of the garage is expensive because I paid more than 300 reais stayed. The value should be reduced when people stay longer because I stayed for 3 weeks.

Dear Guest Fernado, We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Deisiane Pereira Assistente de Qualidade

Anonymous Business - 12/11/2019 Confirmed reviews ALL

I found the hotel to need updating in the halls and rooms. My door was missing the security lock. The bathroom was old. There was mold in the shower around the doors. The towels were worn and dingy. Breakfast was ok but did not change from day to day. Room service was only slightly better, but having no english speaking employees at dinner time made ordering a challenge.

Dear Madam Elizabeth, Thank you for taking the time to write to us following your stay at the Mercure Manaus Hotel. We regret that the service was not up to your expectations, please accept our sincere apologies. Mercure hotels always want to provide the best quality of service during their stay, so your opinion is fundamental to us. We assure you that the necessary steps will be taken to improve the quality of the benefits you referred to us. Regards, Rafael Fonseca General Manager

Exactly what I expected. Nice and clean rooms

Anonymous Friends - 30/10/2019 Confirmed reviews ALL

Quick check in and check out. Nice location

Dear Guest Alejandro, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Rafael Fonseca General Manager

Great service as always

Nelson G. Families - 13/10/2019 Confirmed reviews ALL

I used to stay there for longer periods and I chose to comeback for that. I was well received with a craddle for my baby, the room was very good and the breakfast excellent with great service.

Dear Guest Nelson G., We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Rafael Mendes General Manager

CUSTO BENEFICIO

Marco A. R. Solo - 20/09/2019 Confirmed reviews ALL

STAFF AGRADAVEL CAMAREIRAS OK SERVICOS OK

Exmo Senhor MARCO ARAUJO R., Agradecemos sua avaliação no seguimento da sua estada no Mercure Manaus Hotel. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhê-lo novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Rafael Mendes General Manager

Incompetent Front Reception Has No Regards For ACCOR Members!

Eric Families - 11/09/2019 Confirmed reviews ALL

In all my years of Globetrotting, staying at numerous ACCOR chains of Hotels and being a GOLD ACCOR Member in good standing. This totally Unprofessional Hotel’s Management is just about the worst experience I have ever encountered in the entire hospitality industry in all my years! THEIR EXTREMELY PREJUDICIAL TREATMENTS TO CERTAIN GUESTS REALLY IRKS AND DISGUSTS ME! They have no regards nor respect for their ACCOR members. I have stayed a total of 3 nights and on the 4th night which is my last night, the supervisor wanted to evict me from my room to make way for another guests! Am I also not a guest? I have been staying in the same room for the past few nights and now they want to downgrade me to a much smaller room on a lower and noisier floor. Even my GOLD status privileges with ACCOR doesn’t mean SQUAT to them! I am Livid for being so prejudicially mistreated. I reserved and paid exactly what was stipulated in the ACCOR website. What made me any less important as a GOLD ACCOR Member; that I have to vacate my room for another guest whom I reckon is not even an ACCOR Member and have my quiet peaceful stay abruptly and rudely disrupted?? I implore everyone to reconsider making reservations with this unethical Mercure Manaus Hotel and if you still insist on staying with them at your own peril; then it’s imperative that you exercise care and caution when dealing with this unprofessional, unscrupulous and Uncivilised Supervisor. ** “I made my payment for my room charges earlier on and when I requested for a receipt on the morning of 9th September from the fat front reception girl; only to have her lie to me that the computer was down and out; however when a senior gentleman staff appeared from the office and I asked him again, he printed out my receipt without the slightest hesitation! His efficiency was impressive, commendable and impressive! The fat Reception and another taller girl gave me the most contemptuous glare as if I just stole something from them!?!” ** Your Disgusted Guest, Eric Room 1106.

Quite basic

Antony T. Friends - 21/08/2019 Confirmed reviews ALL

We booked this room on the way back from the forest. We were exhausted and had a plane during the night. We use the room to take a refresh ourself. That’s all. However, as we left the Mercure Manaus at 12 am we didn’t enjoy the breakfast even we have pay for this service! Also, we asked many time for an iron. That was impossible!

Dear Guest, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We feel that your times have not been compatible with our coffee time and we hope that in a next stay you will enjoy the best typical coffee of Manaus. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

An overall enjoyable stay

Anonymous Couples - 12/08/2019 Confirmed reviews ALL

Very nice and friendly staff. The room was clean and the breakfast was good.

Sir Louis, We appreciate your feedback following your stay at Mercure Manaus Hotel. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our compliments. Best regards Rafael Mendes General Manager

Rodrigo S. Business - 05/08/2019 Confirmed reviews ALL

The breakfast is very simple. The front desk is very slow. I couldn´t receive a receipt of the payment.

Dear Guest Rodrigo S., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Rafael Mendes General Manager

A bit disappointed

David A. Families - 04/08/2019 Confirmed reviews ALL

I had higher expectations as per my past experiences in Mercure Hotels around the world. The room was complete, but dull. Towels were not sufficient for all family members, although the number of guests for each room (we had two rooms with 2 and 3 persons) were well noted. Breakfast buffet was a bit short in variety and quality.

Dear Guest David, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Rafael Mendes General Manager

Internet very bad！！！

K Business - 03/08/2019 Confirmed reviews ALL

Very bad！ 1.Internet is very bad, very slow and always get disconnected，get people crazy 2.Strange smell in the lobby

Dear Guest X., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Rafael Mendes General Manager

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