Novotel Manaus 4 stars

Customer review rating (ALL Rating) 4.2/5 1,284 reviews

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Description

Hotel extras

  • Hotel in Manaus with swimming pools for adults and children

  • On Saturdays, Novotel serves feijoada with live music and several dishes

  • Great location in the heart of the industrial district

  • Easy access to the city's main tourist attractions

  • Comfort and design for corporate events

Our accommodation(s)

Hotel location

Novotel Manaus

Avenida Mandii 4, Distrito Industrial, MANAUS - AM
69075140 MANAUS
Brazil

GPS:-3.12925, -59.98365

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

365

Restaurant 365 has been totally renovated and offers a buffet breakfast and lunch and a la carte dinner. On Saturdays it hosts the traditional and most famous Feijoada in the city, with live music and a full buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,284 reviews

Customer review rating 0.5/5

Yan W. C. Friends - Confirmed reviews ALL

Worst Novotel I have had stayed in. The rooms are tiny, the staff are rude. There is no drinking or filtered water available, even hostels provide that. Reception advised us to buy bottled water from the restaurant. In the rooms, there is no tea bags, no tea cups, not even a teaspoon. No toothbrush, toothpaste, nothing. The family room is so tiny, the chair shares the table with the TV, there is no space to even open a laptop in the whole room. At the swimming pool, there are no towels provided.

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the inconveniences you encountered during your stay. This is certainly not the level of comfort and service we strive to provide. Regarding your comments, we would like to kindly clarify that, in the room category reserved, a work desk is not included in the layout. Additionally, pool towels are available upon request at the reception, and our team is always ready to assist with this service. Concerning the in-room amenities, tea cups and teaspoons are available in the room, placed in the cabinet next to the kettle. We regret if this was not clearly communicated or easily found during your stay. We also take your comments regarding our team very seriously, as providing a welcoming and attentive service is one of our main priorities. Your feedback has been shared internally for review and improvement. We sincerely regret that your stay did not reflect the experience we aim to deliver and hope to have the opportunity to welcome you again for a much more pleasant experience. Kind regards, Novotel Manaus Team All.accor.com✨

Customer review rating 5.0/5

Paul E. S. Business - Confirmed reviews ALL

The event planned was a great success. Staff was always open to help during the planning and willing to include any last minute changes we had. Food service is amazing, with several options to choose from. We are very happy to have held the event there and are super grateful.

Dear Mr. Paul, Thank you very much for your wonderful feedback. We are truly delighted to know that your event was a great success and that our team could support you throughout the planning process, including your last-minute requests. It is especially rewarding to hear your kind words about our service and food offerings. Providing a seamless and flexible experience for events is one of our top priorities, and your recognition means a lot to us. We will be very happy to share your compliments with Raquel Monteiro and Tobias Liborio, they will be proud to know they made such a positive impact on your experience. It was a pleasure hosting your event, and we sincerely hope to welcome you again for future occasions. Kind regards, Novotel Manaus Team All.accor.com✨

Customer review rating 4.5/5

Francisco P. M. Business - Confirmed reviews ALL

Comfortable place and well localized

Customer review rating 4.5/5

Charles R. B. Business - Confirmed reviews ALL

Great spot to relax by the pool, good food and quite very good accommodations. No complaints, good location!

Dear Charles, Thank you very much for sharing your feedback about your stay at Novotel Manaus. We are delighted to know that you enjoyed our accommodations, the pool area, the food, and our convenient location. It is also wonderful to hear that your booking experience through the ALL Accor App was easy and smooth. We are especially pleased to know that our front desk team contributed positively to your stay. Your kind comments will certainly be shared with the entire team, as they are a great source of motivation for all of us. It is also very gratifying to learn that you noticed and appreciated our efforts toward sustainability, as this is a very important commitment for our hotel. We truly hope to have the pleasure of welcoming you back to Novotel Manaus on your next visit. Atenciosamente, Equipe Novotel Manaus All.accor.com✨

Customer review rating 4.5/5

Juan J. L. Families - Confirmed reviews ALL

Nice hotel with restaurant and bar. Nice pool and pool area. Great rooms

Dear Juan, Thank you very much for sharing your feedback about your stay at Novotel Manaus. We are delighted to know that you enjoyed our amenities, comfortable rooms, cleanliness, and the pool area. It is also very rewarding to read your kind comments about our team. We will be especially happy to share your recognition with Tony, he will certainly appreciate your mention. We also appreciate your feedback regarding the breakfast selection, as comments like yours help us identify opportunities to keep improving our services. Thank you once again for choosing Novotel Manaus. We hope to welcome you and your family again in the near future for another pleasant stay. Atenciosamente, Equipe Novotel Manaus All.accor.com✨

Other web-users rate our hotel

  • 104 reviews 6.4/10 Location
  • 450 reviews 6.3/10 Room
  • 661 reviews 8.6/10 Service
  • 48 reviews 2.3/10 WiFi
  • 310 reviews 8.2/10 Food
  • 229 reviews 5.8/10 Cleanliness
  • 176 reviews 8/10 Breakfast
  • 118 reviews 8.6/10 Vibe

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