Novotel Manaus Hotel 4 stars

Customer review rating 4.5/5 4,358 reviews
Novotel Manaus
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • On Saturdays, the most traditional Feijoada in Manaus

  • Full leisure structure

  • Great location in the heart of the industrial district

  • Easy access to the city's main tourist attractions

  • Comfort and design for corporate events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Gift shop/newspaper shopPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Children's Club for 6 to 12 years
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Manaus

AV. MANDII, 04 - DISTRITO
INDUSTRIAL
MANAUS - AM
69075140
manaus
brazil

Tel: +559221231211

Fax: (+55)9221231295

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    EDUARDO GOMES At 20km / 12.43 miles

  • By boat

    PORTO ROADWAY At 8km / 4.97 miles

GPS :-3.129065, -59.9826673

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Suite with 50m², 1 king size bed and 1 sofa bed ideal for the family.

  • Max. number of persons: 4
  • Area: From 50
Accessible room

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: From 0sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 2 single bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk

Superior Room with a double bed and sofa-bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks

Our restaurants and bars

365

Type of cuisine: International

Restaurant 365 has been totally renovated and offers a buffet breakfast and lunch and a la carte dinner. On Saturdays it hosts the traditional and most famous Feijoada in the city, with live music and a full buffet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Photo non contractuelle / Strictly non binding

Bar 365 in the NOVOTEL Manaus has been totally renovated and is the ideal place to unwind after a day at work, with ambient music and a range of snacks and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 330

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Manaus

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,358 reviews

tripadvisor

TripAdvisor Rating 4.5/5

499 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good stay, convenient for business trips

Customer review rating 4.5/5

Anonymous Business - 19/02/2020 Confirmed reviews ALL

I enjoyed the hotel and its facilities. clean, and practical. loved the pool.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Worst room ever

Customer review rating 4.5/5

Gustavo C. Business - 26/01/2020 Confirmed reviews ALL

Worst room ever... I’m a frequent guest at the Novotel Manaus and this time it was the worst experience ever. The bathroom had infiltrations all over the ceiling, the sink didn’t work well and the shower was sending water all over the floor.

Prezado Gustavo, Agradecemos ter dedicado o seu tempo para nos escrever sobre a sua estada no Novotel Manaus. Lamentamos qualquer transtorno causado durante sua estada, esperamos ter a oportunidade de tê-lo novamente conosco e reverter qualquer má impressão causada. Me coloco à sua disposição para acompanhar sua estada e garantir o melhor serviço. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança para uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Sinceramente, Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Got the job done

Customer review rating 4.5/5

Caio Business - 20/01/2020 Confirmed reviews ALL

This is my second stay at Novotel Manaus, while on a business trip. My first impression this time wasn't very good since I had to wait about 10 minutes to check-in, since there was only one person working at the reception (1PM on a Tuesday) and I had immediately to request a new room because of the intense mold smell. The phone wasn't working on that first room too. The new room they gave me was much better, even though the bed mattress and bathroom seems to need some improvements due to long usage. The TV control didn't had all buttons working and although it was a big tv, there was no HD TV. Looked like I was on the 90' again. The breakfast was the highlight of my stay, there were a lot of option and the food was delicious. I didn't use the rest of the facilities. I'll be in town in two months, I guess I'll be staying somewhere else this time.

Olá Sr Caio, Agradecemos ter dedicado o seu tempo para nos escrever sobre a sua estada no Novotel Manaus. Lamentamos qualquer transtorno causado durante sua estada, esperamos ter a oportunidade de tê-lo novamente conosco e reverter qualquer má impressão causada. Me coloco à sua disposição para acompanhar sua estada e garantir o melhor serviço. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança para uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Good business hotell.

Customer review rating 4.5/5

Nick D. Friends - 14/01/2020 Confirmed reviews ALL

Nice business hotel with a nice pool and good breakfast. The people in the reception where really nice and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

poor reception service

Customer review rating 4.5/5

Nh Solo - 26/12/2019 Confirmed reviews ALL

room was ok, but reception was curt. i had asked for a late checkout and was flatly denied. I politely asked for a late checkout the day before leaving, at 7pm, and was denied. i felt that as a lone female traveller, they could have been more sympathetic to my plight as i had an evening flight. there isn't much to do in the area and it was christmas eve so even getting food was a pain. left a bad taste in mouth. I have stayed in better hotels in other cities where reception made more effort.

Another Great Stay

Customer review rating 4.5/5

Vl Families - 03/12/2019 Confirmed reviews ALL

Excelent STAFF , Facilities and Service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Good for work !!

Customer review rating 4.5/5

Fish P. Business - 02/12/2019 Confirmed reviews ALL

Convenient !

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Marred by not having a lift to the lower ground floor

Customer review rating 4.5/5

D. G. Business - 29/11/2019 Confirmed reviews ALL

Satisfactory, food average, service excellent.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

fantastic people helping guests

Customer review rating 4.5/5

M. Friends - 26/11/2019 Confirmed reviews ALL

staff is soooo helpful made me an egg sandwich at 0 am because my flight was so early, even though it was not on the menu. the same morning during breakfast, you could see they only wanted us to be happy with the delicious food

Dear guest, Thanks for the excellent review of our hotel! We are happy that you enjoyed your stay and that we met your expectations. We hope to see you again soon. Best regards, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Clean and well decorated rooms but awful diner !

Customer review rating 4.5/5

Camille C. Families - 19/11/2019 Confirmed reviews ALL

The Novotel si not well located. However the rooms (all the same in a huge corridor) are clean and quite well decorated. But the piscine wasn’t so clean and there was only one deck chair for the whole pool area. But the worst was the dinner. We ordered, the eight of us, bergers and steaks. It was just awfull. We all got sick due to the lack of freshness of the meat. We wouldn’t definitly recommend it !

Dear Host, Thank you for taking the time to write us about your stay at Novotel Manaus. We apologize for any inconvenience caused during your stay, we hope to have the opportunity to have you back with us and reverse any bad impression caused. I put myself at your disposal to monitor your stay and ensure the best service. Once again, we appreciate your comments and hope to regain your confidence for a next stay. Looking forward to welcoming you soon, please accept our best regards. Sincerely Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

internet ruim

Customer review rating 4.5/5

Elias Business - 18/11/2019 Confirmed reviews ALL

internet is too bad, never connect and has to call several time to restart the router.

Dear Elias, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

honesta

Customer review rating 4.5/5

Milton R. A. Business - 17/11/2019 Confirmed reviews ALL

honesta

Prezado Milton, Obrigado pela avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Reasonably priced, good breakfast, not best location

Customer review rating 4.5/5

Anonymous Solo - 26/10/2019 Confirmed reviews ALL

First time staying at this Novotel. A bit underwhelming, but had a nice breakfast and the staff were very helpful. Room very clean. Price was quite reasonable. If you are planning on being near downtown, this is a bit too far and isolated, nothing really in neighbourhood. Uber is cheap but traffic can be very troublesome, so a short distance can take a long time. Nice outdoor pool and gardens.

Dear Darryl Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

satisfatorio

Customer review rating 4.5/5

Eduardo B. Business - 21/10/2019 Confirmed reviews ALL

idem anterior

Prezado Eduardo, Muito obrigado por compartilhar mais uma vez sua experiencia conosco. Esperamos sempre trabalhar nas melhorias apontadas. Sinceramente Alexandre Pereira Subgerente Novotel Ibis

Fantastic!!

Customer review rating 4.5/5

Renata M. Business - 17/10/2019 Confirmed reviews ALL

The staff made feel at home even away from home for 5 weeks working at Honda Motors ....Petronio and Junior were outstanding! Petronio made us great sophisticated drinks, Junior was always on top serving us! The whole staff were friendly and very helpful the whole time ! Missing them all already! Minha experiencia foi fantástica! Fiquei hospedada no Novotel com minha equipe por 5 semanas devido a um projeto na Honda Motos, Petronio e Junior são exemplos de dedicação e profissionalismo! Toda equipe do front desk e restaurante nos acolheram como familia! Petronio sempre nos deliciava com drinks especias ...sucos de frutas sofisticados e o carinho de ambos então nem se fale! Ja estou com saudades da minha nova família Manauara <3

Dear M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandre Pereira Submanager Ibis & Novotel Manaus

Friendly environmental and most of staffs in front desk are worked professional

Customer review rating 4.5/5

Joseph Y. Business - 14/10/2019 Confirmed reviews ALL

However, one of your staff who worked at management level I believed , not showed professional attitudes while he requested us out of pool area on 9/10/2019. We were kicked out from pool area at least we felt all at that way.

Dear Joseph, Thank Y. for taking the time to share your feedback. While I wish Y. had a better experience. we will check what happened so that it never happens again. Thanks again for your comments. Sincerely, Alexandre Pereira Subgerente Novotel e Ibis www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Great staff, very clean and modern hotel

Customer review rating 4.5/5

Rich H. Families - 08/10/2019 Confirmed reviews ALL

Nice rooms, great and friendly staff, very helpful. Very good food

Dear H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandre Pereira Submanager Novotel Ibis www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Good, but needs some refurbishment

Customer review rating 4.5/5

Filipe Business - 03/10/2019 Confirmed reviews ALL

The public areas are good, with a reasonable restaurant and a very complete breakfast buffet. The rooms are outdated and smell moldy due to the excessive humidity.

Dear Felipe, Thank you for review of our hotel! We hope to provide you with an improvement in our structure in your next hosting. Sincerely, Alexandre Pereira Subgerente Novotel Ibis www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Above expectations

Customer review rating 4.5/5

David Couples - 17/09/2019 Confirmed reviews ALL

Great experience

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Renan Braga Supervisor de Guest Experience www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Gym and breakfast

Customer review rating 4.5/5

Roberto S. Business - 19/08/2019 Confirmed reviews ALL

The gym could be more complete and more more healthy options at breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.
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