ibis Manaus Distrito Industrial 3 stars

Dear Gisele. Thank you for choosing to stay with us at Novotel! We are thrilled to hear that your experience made you feel right at home. Our priority is to create a comfortable and inviting atmosphere for our guests, and we're glad to know that we succeeded. We take great pride in maintaining the cleanliness and freshness of our rooms, and it brings us joy to know that you found them comfortable and enjoyed the pleasant aroma in the air. It's also wonderful to hear that you relished our delicious breakfast offerings. We strive to provide a wide range of options to cater to different preferences and ensure a satisfying start to your day. Furthermore, we're delighted that you had the opportunity to unwind by the pool. We make it a point to keep the water clean and provide a serene environment where our guests can relax and rejuvenate. We appreciate your positive feedback and look forward to welcoming you back to Novotel for another exceptional stay. Our dedicated team will be ready to ensure your comfort and satisfaction once again. Warm regards, Christian Costa Gerente Geral. all.accor.com

Thank you for your feedback on our dining options. We're glad to hear you enjoyed our breakfast and found the hamburger at our lobby restaurant to your satisfaction. However, we apologize for the inconvenience caused by the noisy AC in your room. We have promptly addressed the issue by contacting maintenance. Rest assured, we will further investigate the matter to ensure a quieter and more comfortable stay for our future guests. Your comments are invaluable in helping us improve our services. We hope to have the opportunity to welcome you back in the future. Sincerely, Christian Costa Gerente Geral. all.accor.com

Dear Rogério, We sincerely apologize for the terrible experience you had during your stay at our Ibis Manaus District hotel. We deeply regret the maintenance issues you encountered, including the malfunctioning air conditioning system and the lack of proper regulation, resulting in uncomfortable temperatures and sleepless nights. We also apologize for the insufficient supply of blankets and the mismatched bedding in your double bedroom. Moreover, we apologize for the cracked bathroom sink, faulty hardware in the bathroom stall, and the door that didn't close properly. These issues should not have occurred, and we understand the frustration they caused. We assure you that we take your feedback seriously, and we will address these maintenance and service shortcomings with our team to prevent similar incidents in the future. We are disappointed to have let you down, especially considering your loyalty to other hotel brands such as Holiday Inn, Sleep Inn, Comfort Inn, and Novotel. We understand your dissatisfaction with our Ibis Manaus District hotel, and we deeply apologize for failing to meet your expectations. Once again, we apologize for the inconveniences you faced during your stay, and we hope to have the opportunity to regain your trust in the future. Sincerely, Cordialmente, Christian Costa Gerente Geral. all.accor.com