Mercure Hotel Mannheim am Rathaus 3 stars

As reported to the manager on site - blood contaminated tissues found under pillow. This is very scary that such omission can happen during COVID-19 crisis!!!

It is a nice hotel that is located in a great location for walking around. There is no conditioner available in the bathroom. Otherwise I would have rated it higher. Be sure to check what is available. I didn't see an iron but its possible you could have requested one.

I liked the hotel and the staff - very friendly. But the wifi is really bad. I think today we have a high expectation for the quality of wifi and Internet. In the end was better to use my phone than the Internet from the hotel.

Relaxed in den Tag

Staff friendly and welcoming. I expected a better standard of cleanliness in the rooms.

Our stay was awesome

Arriving late to a clerk, who wanted bis shift to end. Comfy bed, big room, really noisy water heater. Gold breakfast, less than average coffee, expensive parking (16€/day - even for guests).

Nice big room, clean, big bathroom, very good breakfast, good fresh coffee. Not the nicest area in Mannheim, strange people around in night time

The good customer service is what has mostly impressed me. One negative point is that is has no natural orange juice in the breakfast, very much demanded lately.

I stay here a couple of nights every month and the service and welcome is always first rate. Unfortunately, to fulfil Trip Advisor's minimum review length requirements, I must now waffle on, even though I said all that needs to be said in the first sentence.

We stayed at this hotel as we were going to the F1 grand prix it is in a quiet residential area about 30 mins walk from the main train station though there is a tram stop close by which will take you to the station if you wish. Upon arriving the receptionist was polite and welcoming and the inclusion of free ice-creams at the reception was a nice added touch. Our rooms had air-con which was very welcome as the outside temperature was in the high 30s the rooms were clean and well maintained. We had breakfast included and whilst it was adequate I did feel it was let down a bit by the lack of a good cooked option. Overall we enjoyed our stay and will be back again at a later date

Location is perfect - and even if it is in the station area rooms are quiet. Breakfast is satisfactory although a bit more local flavour would have been nice. The staff was friendly and service minded

we are staying at this hotel 4-6 time in a year, as allways it was very good. the location, the breakfast are very special. the staf, helpful and efficient, we will come back in october and we are not looking for other hotel in Mannhime

we have family in Mannhaume , there for we are staying at this hotel and we fill at the hotel like at home . the rooms, servis as well as all the staf hellpes us to fill good and happy. this last visit was a bit hard bicuse the hotel put in rooms new mattress and we could not use the room for one day

As I am traveling on a weekly basis, it is important for me to feel at ease and relaxed during my stay.the key factor to create this is the human factor..and the staff of this mercure I like a lot.the evening staff as well as the morning staff make me feel welcome.thanks for that