Mercure Hotel Mannheim am Rathaus 3 stars

All good, only negative comment is that it was frustrated not to know the availability of sandwiches in the reception, many days nothing available.

The location for this hotel is not that good to reach (I guess that's why it's cheaper) and the room is not very big, the bed in our room is not big but two beds combined, which is not a great experience for us because we share the bed with our kids. Though the service at the counter is good, we might choose to stay at another hotel next time.

While I fully understand the side of the hotel i.e. business as usual during these special pandemic times is impossible, I felt that there were too many impositions: No breakfast but the valued guest may order a lunch package. I tried it and had to discover a disappointingly low level of value for money. Two sandwich-like bread rolls (prepared minimum 12h before I wanted to consume them), 500ml of "premium" mineral water (who needs this), a pro-biotic yoghurt (is this a sales pitch for premium products?) and (the only bright spot) coffee to go from the espresso machine in the hotel lobby; for 9€. Too expensive for my taste. Why doesn't the hotel provide a small refrigerator and a small set of of table wear inside the hotel-room so that the guest could prepare their own breakfast? During my five nights stay my room wasn't cleaned even once. Why?? Here is some praise for the friendly staff at the reception: They brought me a water kettle and a coffee cup upon my friendly request.

Given the current Covid-19 conditions, we were quite shocked to check-in and immediately discover our room hadn’t even been cleaned, with tissues and towels left throughout the room. Clearly other guests had also had the same problem, as we witnessed two other couples also having to change rooms after check-in. The inner courtyard rooms were much quieter than the street facing, although the bed was not the most comfortable. As a silver Accor member, I had to ask specifically for our welcome drink, as this hadn’t been noticed. Knowing about the lack of on-street parking would have also been welcome, since there are no signs to indicate that it is only resident permits.

it is not correct from my experience and knowledge, not to have breakfast, particularly when other Hotels are doing it without big problems. Next time I will select differently an hotel based on that too. If the safety measures exists I dont see why can we dont have breakfast in other conditions than in a bag!! I dont understand as well why the room didnt have a fridge!

As reported to the manager on site - blood contaminated tissues found under pillow. This is very scary that such omission can happen during COVID-19 crisis!!!

I stay here a couple of nights every month and the service and welcome is always first rate. Unfortunately, to fulfil Trip Advisor's minimum review length requirements, I must now waffle on, even though I said all that needs to be said in the first sentence.

We stayed at this hotel as we were going to the F1 grand prix it is in a quiet residential area about 30 mins walk from the main train station though there is a tram stop close by which will take you to the station if you wish. Upon arriving the receptionist was polite and welcoming and the inclusion of free ice-creams at the reception was a nice added touch. Our rooms had air-con which was very welcome as the outside temperature was in the high 30s the rooms were clean and well maintained. We had breakfast included and whilst it was adequate I did feel it was let down a bit by the lack of a good cooked option. Overall we enjoyed our stay and will be back again at a later date

Location is perfect - and even if it is in the station area rooms are quiet. Breakfast is satisfactory although a bit more local flavour would have been nice. The staff was friendly and service minded

we are staying at this hotel 4-6 time in a year, as allways it was very good. the location, the breakfast are very special. the staf, helpful and efficient, we will come back in october and we are not looking for other hotel in Mannhime

we have family in Mannhaume , there for we are staying at this hotel and we fill at the hotel like at home . the rooms, servis as well as all the staf hellpes us to fill good and happy. this last visit was a bit hard bicuse the hotel put in rooms new mattress and we could not use the room for one day

As I am traveling on a weekly basis, it is important for me to feel at ease and relaxed during my stay.the key factor to create this is the human factor..and the staff of this mercure I like a lot.the evening staff as well as the morning staff make me feel welcome.thanks for that

I stay here twice per month and have done so for a couple of years.I have always found the staff to be very welcoming and the service efficient.The food in the bar is high quality and excellent value.My only reservation is the German obsession with putting single duvets on double beds, which causes interrupted sleep as I'm constantly trying to get back under the duvet.

we are visiting Mannhime at list 4 time a year, aiiways at this hotel/the staf is graet' the breakfast lovely and the atmosfer in the hotel is very good' makes fill at home.we will come soon again and we know that it is one of the best hotels in Mannhime

The hotel and its service is superb! We feel like home. Location: near to the center, but at a calm and quite neighbarhood. There are no good restaurants nearby -also no supermarket. Service: very good. We would like to extend our stay for one night more, but the staffs apologized that the hotel is fool on that day. When we have checked out 3-4 hours later, I found one double room is still vacant in th eaccorhotles.com web-site. They knew that I am a member of this program, but they did not offered me that room. This is the only negative side I found with the service.Breakfast: good but needs to add some innovative items like ibis berlin or ibis dresden. Their breakfast is costlier than ibis, but less variety than ibis. Room: the pillows are great! The best pillows we ever had in any hotels so far. The bed was also good. Air conditioning was good. We had sound sleeps.