Mercure Hotel Mannheim am Rathaus 3 stars

The location for this hotel is not that good to reach (I guess that's why it's cheaper) and the room is not very big, the bed in our room is not big but two beds combined, which is not a great experience for us because we share the bed with our kids. Though the service at the counter is good, we might choose to stay at another hotel next time.

While I fully understand the side of the hotel i.e. business as usual during these special pandemic times is impossible, I felt that there were too many impositions: No breakfast but the valued guest may order a lunch package. I tried it and had to discover a disappointingly low level of value for money. Two sandwich-like bread rolls (prepared minimum 12h before I wanted to consume them), 500ml of "premium" mineral water (who needs this), a pro-biotic yoghurt (is this a sales pitch for premium products?) and (the only bright spot) coffee to go from the espresso machine in the hotel lobby; for 9€. Too expensive for my taste. Why doesn't the hotel provide a small refrigerator and a small set of of table wear inside the hotel-room so that the guest could prepare their own breakfast? During my five nights stay my room wasn't cleaned even once. Why?? Here is some praise for the friendly staff at the reception: They brought me a water kettle and a coffee cup upon my friendly request.

Given the current Covid-19 conditions, we were quite shocked to check-in and immediately discover our room hadn’t even been cleaned, with tissues and towels left throughout the room. Clearly other guests had also had the same problem, as we witnessed two other couples also having to change rooms after check-in. The inner courtyard rooms were much quieter than the street facing, although the bed was not the most comfortable. As a silver Accor member, I had to ask specifically for our welcome drink, as this hadn’t been noticed. Knowing about the lack of on-street parking would have also been welcome, since there are no signs to indicate that it is only resident permits.

it is not correct from my experience and knowledge, not to have breakfast, particularly when other Hotels are doing it without big problems. Next time I will select differently an hotel based on that too. If the safety measures exists I dont see why can we dont have breakfast in other conditions than in a bag!! I dont understand as well why the room didnt have a fridge!

As reported to the manager on site - blood contaminated tissues found under pillow. This is very scary that such omission can happen during COVID-19 crisis!!!