Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating (ALL Rating) 4.5/5 2,124 reviews

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Description

Hotel extras

  • ALL-Safe certified hotel in Mannheim

  • Hotel underground parking available (fee applies)

  • Inviting terrace in the middle of a lavender garden

  • Very good transport connections to Congress Center and SAP Arena

  • The city of Mannheim charges a lodging tax of 4.5% of the net room rate

Our accommodation(s)

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Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13, Baden-Wuerttemberg
68159 MANNHEIM
Germany

GPS:49.490849, 8.461704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

Follow live sports with tasty dishes like tapas & street food in our RELAX hotel bar. Discover our large selection of refreshing cocktails or treat yourself to a glass of our Grand vin Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,124 reviews

Customer review rating 5.0/5

Tugba A. Business - Confirmed reviews ALL

I had a comfortable stay, everything was clean, the personal was always very kind and helpful and loved the buffet for breakfast

Dear Guest, thank you very much for your wonderful review and your kind feedback. We are delighted that you had such a comfortable stay with us and especially appreciated the cleanliness, our friendly and helpful team, and the breakfast buffet! Your positive comments are a great motivation for all of us. We hope to welcome you again very soon. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.5/5

Salma S. Families - Confirmed reviews ALL

We are very satisfied and happy about our weekend trip to mannheim, glad that we‘ve stayed at this hotel. Our daughter had a nice experience and so happy to receive her muffins and little decoration on her birthday. The room was clean and had enough space for three of us and our old labrador. The hotel is quite but near to paradeplatz and marktplatz, so it was perfect. Breakfast is also highly recommended, it was delicious and so many choices. Lavender garten is nice, we sipped our morning coffee in their little gazebo. Thank you!

Dear Guest, thank you very much for your wonderful review and your kind words. We are truly delighted that you and your family enjoyed your weekend trip to Mannheim and knowing that your daughter enjoyed her birthday surprise makes us smile! :) It is great to hear that you felt comfortable in your room together with your Labrador and that you appreciated our quiet yet central location, the breakfast selection, and our lavender garden. Your lovely feedback means a lot to our entire team. Thank your for staying with us! We hope to welcome you all again very soon. Kind regards, Ihr Mercure Hotel Mannheim am Rathaus

Customer review rating 5.0/5

David H. Solo - Confirmed reviews ALL

I stayed just one night. It was very comfortable.

Dear Guest, thank you very much for your excellent review and rating! We are delighted to hear that you had a comfortable stay with us, even if it was just for one night. Your kind words about our team, especially at check-in, are highly appreciated. Thank you as well for your loyalty as an ALL Classic member. We hope to welcome you again soon. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.0/5

Renata L. Families - Confirmed reviews ALL

Well located, very helpful staff! My only observation is that the towels and bedding were old and torn. The towels actually had holes in them.

Dear Guest, thank you for your kind feedback. We are very pleased that you enjoyed our location and found our team helpful! We sincerely apologize for the towels and bedding. This was due to an issue with our laundry supplier and should not have been placed in your room. We are very sorry for this. Of course, we would have immediately changed your room or replaced the items if we had been informed. Thank you for your loyalty as an ALL Classic member. We hope to welcome you again. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.0/5

Helen F. Business - Confirmed reviews ALL

I was grateful to have a room facing the garden - and to have the room changed promptly when the heating system started making strange noises. Impressed by kind and efficient reception

Dear Guest, thank you very much for your kind review and your 80 out of 100 rating. We are pleased to hear that you enjoyed a restful stay, especially your garden-facing room, and that our reception team was able to assist you quickly and efficiently when needed. Your kind words about our team are highly appreciated. At the same time, we regret the inconvenience caused by the heating system and thank you for your understanding. We also appreciate your feedback regarding the WiFi speed and will review this internally. Thank you as well for your loyalty as an ALL Gold member. We hope to welcome you again soon. Kind regards, Ihr Mercure Hotel Mannheim am Rathaus

Other web-users rate our hotel

  • 580 reviews 9.2/10 Location
  • 857 reviews 7.3/10 Room
  • 814 reviews 9/10 Service
  • 18 reviews 6/10 WiFi
  • 467 reviews 7.6/10 Cleanliness
  • 438 reviews 8.6/10 Breakfast
  • 172 reviews 5.3/10 Value
  • 124 reviews 5.7/10 Food

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