Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating (ALL Rating) 4.5/5 1,415 reviews

Hotel extras

  • ALL-Safe certified hotel in Mannheim

  • Hotel underground parking available (fee applies)

  • Inviting terrace in the middle of a lavender garden

  • Very good transport connections to Congress Center and SAP Arena

  • Hotel in Mannheim's city center with top reviews

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Whether standard, double, privilege or superior rooms: All categories at the Mercure Hotel Mannheim am Rathaus offer comfortable beds, air conditioning and WIFI for everyone. One child up to 12 years stays free of charge in the parents' room.

Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13, Baden-Wuerttemberg
68159 MANNHEIM
Germany

GPS:49.490849, 8.461704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - FOOD, DRINKS & YOU

In our RELAX hotel bar, you can dine in a relaxed living room ambiance. Inside or on the terrace in the lavender garden, you can enjoy a nice selection of international, vegetarian and vegan dishes.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,415 reviews

TripAdvisor Rating  4.0/5  973 reviews

Just a nice hotel

Customer review rating 5.0/5

Andeas Families - Confirmed reviews ALL

Excellent service with friendly and helpful staff

Dear Mr. L., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in every category, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Stefanie Herold General Manager Mercure Hotel Mannheim am Rathaus

Functional stay, good location

TripAdvisor rating 4.0/5

MarkusW171 Business - TripAdvisor review

The Mercure Mannheim Rathaus is a bit dated but still OK and very practical / functional for a stay in Mannheim. Centrally located. Friendly staff. Clean. Access with public transit is a bit tricky, either a 25-minute walk from the main station or a combination of tram / walk. Arriving by car is much easier, they have a garage (do not know about the cost though). One nice things for a stay during the summer period: you can open the windows at the hotel for fresh air. Downside: there was no vault in the room.

Better to have a mini bar(fridge) in a room.

Customer review rating 2.5/5

Akiko Business - Confirmed reviews ALL

The location is a bit outside of the central Mannheim. So that, it might be good if you prefer quite environment. I wanted a fridge in the room. I hope the hotel would take it into consideration.

Dear Ms. O., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Mannheim am Rathaus. We regret that your experience with the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Stefanie Herold General Manager Mercure Hotel Mannheim am Rathaus

Great

Customer review rating 5.0/5

Dr U. S. Solo - Confirmed reviews ALL

Nice, spacious, quiet room, beautiful garden, healthy breakfast with plenty of choice, very pleasant and helpful staff Can only recommend

Dear Dr. S., Thank you for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Stefanie Herold General Manager Mercure Hotel Mannheim am Rathaus

Excellent

Customer review rating 5.0/5

Clive M. Business - Confirmed reviews ALL

Friendly helpful staff - great bar and food. Thoroughly recommend.

Dear Mr. M., Thank you for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Stefanie Herold General Manager Mercure Hotel Mannheim am Rathaus

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Other web-users rate our hotel

  • 439 reviews 8.7/10 Location
  • 625 reviews 7.3/10 Room
  • 655 reviews 9/10 Service
  • 14 reviews 7.3/10 WiFi
  • 366 reviews 8.4/10 Breakfast
  • 319 reviews 8.1/10 Cleanliness
  • 143 reviews 4.2/10 Value
  • 107 reviews 5.1/10 Food

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