Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating (ALL Rating) 4.5/5 2,053 reviews

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Description

Hotel extras

  • ALL-Safe certified hotel in Mannheim

  • Hotel underground parking available (fee applies)

  • Inviting terrace in the middle of a lavender garden

  • Very good transport connections to Congress Center and SAP Arena

  • The city of Mannheim charges a lodging tax of 4.5% of the net room rate

Our accommodation(s)

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Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13, Baden-Wuerttemberg
68159 MANNHEIM
Germany

GPS:49.490849, 8.461704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

Follow live sports with tasty dishes like tapas & street food in our RELAX hotel bar. Discover our large selection of refreshing cocktails or treat yourself to a glass of our Grand vin Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,053 reviews

TripAdvisor Rating  4.1/5  986 reviews

Customer review rating 5.0/5

James C. H. Solo - Confirmed reviews ALL

The headline sums it up.

Dear Guest, many thanks for your fantastic review and perfect score. We are very happy to know that you enjoyed your stay and felt comfortable with us. It is wonderful to hear that our team contributed to such a positive experience. We look forward to welcoming you back soon. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.5/5

Andre B. Business - Confirmed reviews ALL

Very good experience, friendly staff, rooms are nice as well (though not too big) and the hotel is close to city center, making it good for starting your trips to the office world of Mannheim

Dear Guest, thank you very much for your positive review and for choosing our hotel for your business stay in Mannheim. We are delighted to hear that you appreciated our friendly team, the central location and the overall comfort of your stay. Your feedback regarding the room size and breakfast selection is highly valued and will help us to further improve our services. We hope to welcome you again very soon. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.5/5

Fethi T. Solo - Confirmed reviews ALL

I was very satisfied with one aspect, but not satisfied at all with another. The part I was extremely happy with was the reception staff. The ladies at the reception—especially the tall, slim, blonde lady with glasses—were very, very attentive and helpful. However, the part I was dissatisfied with was the hotel room heating. Unfortunately, even when I set the heater to the maximum level, the room was very cold. I felt cold all night and slept shivering. I would recommend the hotel for summer stays, but unfortunately not for winter, as the rooms were quite cold.

Dear Guest, thank you for taking the time to review your stay. We are delighted that our front desk team made such a positive impression and will gladly pass on your praise. At the same time, we apologize for the inconvenience caused by the room temperature. This is not our usual standard, and had we been informed during your stay, we would have gladly checked the heating immediately or offered a room change. We appreciate your feedback and hope to welcome you again. Best regards, Ihr Mercure Hotel Mannheim am Rathaus

Customer review rating 4.5/5

Laurene V. Business - Confirmed reviews ALL

Very good breakfast. Confortable and clean room. Nice employees.

Dear Guest, thank you very much for your positive review and for taking the time to share your experience. We are delighted to hear that you enjoyed our breakfast, found your room comfortable and clean, and appreciated the friendliness of our team. We would be pleased to welcome you again on a future business trip. Your Mercure Hotel Mannheim am Rathaus

Customer review rating 4.5/5

Lelyzaveta A. Families - Confirmed reviews ALL

Nice hotel, clean room, tasty breakfast, parking at the place - perfect place for 1-2 nights stay.

Dear Guest, thank you very much for your positive review and detailed feedback. We are delighted to hear that you enjoyed a pleasant one-night family stay and appreciated the cleanliness of the room, the tasty breakfast, and the convenient on-site parking. It is great to know that our hotel met your expectations as an ideal choice for a short stay. Thank you as well for your loyalty as an ALL Classic member and your strong recommendation. Your Mercure Hotel Mannheim am Rathaus

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Other web-users rate our hotel

  • 590 reviews 9/10 Location
  • 856 reviews 7.3/10 Room
  • 814 reviews 9/10 Service
  • 16 reviews 2.5/10 WiFi
  • 458 reviews 7.7/10 Cleanliness
  • 440 reviews 8.6/10 Breakfast
  • 179 reviews 4.6/10 Value
  • 10 reviews 0/10 Wellness Area

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