Dear Guest, Thank you very much for your wonderful and detailed review. It is especially rewarding to hear from a returning guest who last stayed with us before the Covid period and to know that you feel we have maintained the standards, service and breakfast experience you remembered. After such a long journey from Australia, we are very pleased that your room was already prepared and that you were able to check in without delay. We are also delighted that our reception team could assist you with your local calls when you experienced difficulties with your mobile phones. A special thank you as well for highlighting our breakfast team. We will be very happy to pass your kind words on to our colleagues. Thank you for your loyalty as an ALL member and for choosing to stay with us again after so many years. We sincerely hope to welcome you back to the Mercure Hotel Mannheim am Rathaus on a future visit to Germany. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you rated both our reception team and the check-out experience very positively. At the same time, we are sorry that several aspects of your stay fell clearly below your expectations. In particular, the condition of your room as described does not correspond to our housekeeping standards. Even when the bed has been remade, the room should of course also be properly cleaned. Dust and items remaining on the floor for several days should have been noticed and removed, and we apologise for this. We also understand your criticism regarding the lighting. Our rooms use several individual and indirect light sources rather than one central ceiling light, but we appreciate that some guests prefer a much brighter room. Your comments regarding the duvet and hairdryer are also noted. Regarding breakfast, we are sorry that the selection did not convince you. Our buffet offers a broad range of hot and cold items, including different breads and rolls, pastries, cold cuts and other breakfast products. Nevertheless, quality and personal preferences naturally play an important role, and we take your feedback seriously. We would also like to clarify that reduced housekeeping or breakfast quality is not part of our sustainability concept. Sustainability measures should never result in a noticeably lower standard of cleanliness or service. We are additionally sorry that reaching reception by telephone proved difficult. Guests should be able to contact our team without unnecessary inconvenience, particularly when assistance is required during the stay. With regard to the price, your stay took place during a trade fair in Mannheim. During such high-demand periods, hotel rates throughout the city increase considerably depending on occupancy and availability. We nevertheless fully understand that, at a higher rate, expectations regarding the overall experience are correspondingly higher. Thank you for your direct feedback. We regret that your stay did not provide the level of comfort and service you expected from Mercure. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for your excellent review and your positive recommendation. We are delighted that you enjoyed your stay, appreciated our convenient location and felt comfortable throughout your visit. It is also especially pleasing to know that you were satisfied with the recognition and benefits you received as an ALL Platinum member. Your excellent ratings for our team, accommodation, cleanliness, value for money, as well as the full scores for WiFi and check-out, are greatly appreciated. Thank you for your continued loyalty to ALL. We would be very happy to welcome you back to the Mercure Hotel Mannheim am Rathaus on your next visit. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your stay at the Mercure Hotel Mannheim am Rathaus. We are pleased that you enjoyed our location, found your room comfortable and especially appreciated the service provided by our team. Your full scores for check-in, accommodation, our team and check-out are greatly appreciated. We are sorry that our breakfast did not meet your expectations. Our buffet offers a broad selection of hot and cold items, and we place great importance on both variety and quality. We understand that you would have preferred fresh juice rather than the juice currently offered. Your comment regarding the taste of the sausages is something we take seriously and will review with our breakfast team. We would, however, respectfully disagree with the impression that we use only the cheapest products. Regarding the room, the dust on the curtains should of course have been noticed during cleaning, and we apologise for this. The dark marks around parts of the shower door are not mould but permanent discoloration of the material. We nevertheless understand that this can negatively affect the visual impression of cleanliness. We also take note of your feedback regarding the WiFi speed, as a fast and stable connection is particularly important for business travellers. Thank you again for your open feedback. We are pleased that you still considered your stay comfortable overall and hope to have the opportunity to welcome you back in the future. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for your continued loyalty and for sharing another positive review of your stay at the Mercure Hotel Mannheim am Rathaus. We are delighted that you once again enjoyed our friendly service, the spacious, quiet and spotless room, and the good breakfast selection. It is especially pleasing to see that you felt well recognised as an ALL Gold member and that your welcome drink, welcome amenity and room upgrade all met or even exceeded your expectations. We are also glad that you enjoyed the atmosphere in our bar and the opportunity to watch the football there. Thank you for your very positive recommendation and for choosing to stay with us again. We look forward to welcoming you back on your next visit to Mannheim. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at the Mercure Hotel Mannheim am Rathaus. We are pleased that you appreciated our location, the cleanliness of the hotel and especially the friendly service provided by our team. We are sorry that the WiFi reception and connection speed did not meet your expectations. A stable and reliable connection is particularly important for business travellers, and we take your feedback on this point seriously. Regarding breakfast, scrambled eggs are part of our regular buffet. In addition, further egg dishes, including omelettes, can be freshly prepared by our service team upon request. We regret if this option was not sufficiently clear during your stay. We also understand that the noise from the nearby bar disturbed your night's rest. As this originates outside the hotel, our possibilities to influence it are unfortunately limited. Should such a situation occur during a stay, our reception team will nevertheless be happy to check, subject to availability, whether a quieter alternative room can be offered. Thank you also for your loyalty as an ALL Classic member. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay next time. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for taking the time to share such detailed feedback following your stay at the Mercure Hotel Mannheim am Rathaus. We are pleased that you appreciated our location, the available parking facilities and the overall cleanliness of your room, particularly the bathroom. At the same time, we are sorry that your room allocation did not correspond with the preferences noted in your reservation. Requests regarding a specific location within the hotel, such as a room away from the lift or facing a particular side of the building, are always subject to availability and therefore cannot be guaranteed. Nevertheless, such requests should of course be taken into consideration during room allocation whenever possible. We understand your disappointment, especially as the room you received was directly next to the lift and facing the street. We would also like to mention that you could have contacted our reception team directly after entering the room. Depending on availability, we would have been happy to check whether a quieter alternative room could have been offered. We regret that we did not have the opportunity to assist you with this during your stay. Regarding the stains on the carpet, our carpets are regularly vacuumed and professionally deep-cleaned at fixed intervals. Some permanent discoloration and signs of wear may remain visible despite cleaning and can unfortunately affect the overall impression. Thank you also for your loyalty as an ALL Classic member. We regret that this experience has made you reconsider staying with us again and hope that we may nevertheless have another opportunity in the future to provide you with a quieter and more satisfactory stay. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for your very positive review. We are delighted that our location worked so well for your visit to Guitar Summit 2026 and that you found the hotel clean, comfortable and overall very pleasant. It is especially nice to see your full scores for our team as well as for check-in and check-out. We also greatly appreciate your positive rating of the room, cleanliness and value for money. Thank you for your recommendation. We would be very pleased to welcome you and your friends back to the Mercure Hotel Mannheim am Rathaus on a future visit to Mannheim. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, thank you very much for your excellent review and for giving us the full score in every category. We are delighted that you described your stay as perfect and were completely satisfied with your room, cleanliness, breakfast, our team, check-in and check-out, WiFi and value for money. Thank you also for your loyalty as an ALL Classic member and for your full recommendation. We would be very pleased to welcome you back to the Mercure Hotel Mannheim am Rathaus on a future business trip. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for your excellent review and for giving us the full score in every category. We are delighted that you enjoyed your comfortable room, the helpful service provided by our team and the quiet location of our hotel. It is also especially nice to hear that you appreciated our garden courtyard as a pleasant place to relax. Your full recommendation and your positive feedback regarding cleanliness, WiFi, value for money and our sustainability efforts are greatly appreciated. Thank you as well for your loyalty as an ALL Classic member. We would be very pleased to welcome you back to the Mercure Hotel Mannheim am Rathaus on a future visit. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for your detailed and very positive feedback. We are delighted that you received such a warm and helpful welcome from our colleague at reception and that the check-in process went smoothly. Your kind words about her friendly and attentive service will be very gladly passed on. It is also great to hear that you appreciated your ALL Silver welcome drink, our convenient underground parking, the comfortable and spacious room, and the easy walking distance to Mannheim city centre for dining and exploring. Thank you as well for your loyalty as an ALL Silver member and for your excellent recommendation. We also take note of your feedback regarding the ease of WiFi access. Most of all, we are pleased to hear that you would stay with us again. We look forward to welcoming you back to the Mercure Hotel Mannheim am Rathaus. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect 100 out of 100 rating. We are delighted to hear that you and your partner enjoyed our central location, the cleanliness of the hotel and especially the friendliness and helpfulness of our team. It is also wonderful to know that you appreciated our spacious garden terrace and our breakfast. Your excellent ratings for the room, check-in and check-out, cleanliness, our team and overall value for money are greatly appreciated. Thank you as well for your loyalty as an ALL Silver member and for your excellent recommendation. We would be very pleased to welcome you back to the Mercure Hotel Mannheim am Rathaus on a future visit. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect 100 out of 100 rating. We are delighted to hear that you and your family had such a lovely stay and that our hotel was a perfect fit for your needs. Your kind words about the helpful and friendly service of our team are especially appreciated and will gladly be shared with our colleagues. It is also great to see that you were fully satisfied with our breakfast, cleanliness, check-in and check-out experience. Thank you as well for your loyalty as an ALL Gold member and for your excellent recommendation. We would be very pleased to welcome you and your family back to the Mercure Hotel Mannheim am Rathaus in the future. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you for taking the time to share your detailed feedback and for choosing to stay with us again. We are very sorry to read about the incident involving the extra bed and, above all, that your daughter fell during the night and experienced back pain afterwards. We fully understand that such an experience can strongly affect the overall impression of a stay. Following your feedback, we carefully checked the extra beds. At present, they are functioning correctly and we were unable to identify any technical defect. Nevertheless, we take your description very seriously and regret that the bed apparently was not set up or opened correctly during your stay. Unfortunately, we were not informed about the issue during your stay. Had our team been made aware of the problem, we would have immediately checked the bed and, depending on availability, arranged a replacement bed or a room change. We therefore regret that we did not have the opportunity to resolve the situation for you and your family while you were still at the hotel. We also apologize for the hair you found on the floor. This does not meet our housekeeping standards and your comment will be addressed with the relevant team. Regarding the online check-in, we understand your frustration if you had already completed the process and still had to spend additional time at reception. Depending on the booking and legal registration requirements, certain details may still need to be verified or completed at the hotel, but we agree that the process should remain as efficient as possible. Thank you as well for your comment regarding our parking. Our secured underground garage is located directly at the hotel and the price is aligned with comparable parking facilities in Mannheim city centre. We are especially sorry that this stay did not match the positive experience you had with us last year. We sincerely hope you will reconsider and give us another opportunity to provide you and your family with the comfortable and reliable stay you previously experienced. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for taking the time to share your positive feedback following your stay at the Mercure Hotel Mannheim am Rathaus. We are delighted to hear that you appreciated our quiet location, the comfortable room and our breakfast. We are especially pleased by your kind words about our team and that you experienced everyone as particularly friendly. We will gladly share your compliment with our colleagues. It is also great to see that you were fully satisfied with the check-in and check-out experience, WiFi, value for money and our sustainability efforts. Thank you as well for your loyalty as an ALL Classic member and for your excellent recommendation. We would be very pleased to welcome you and your partner back on a future visit to Mannheim. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for taking the time to share your feedback and for awarding us a perfect 100 out of 100 rating. We are delighted to hear that you had a comfortable stay and especially appreciated our location, the friendliness of our team, the cleanliness, breakfast, and the overall value for money. Thank you also for your loyalty as an ALL Silver member and for your excellent recommendation. Your positive feedback is a great motivation for our entire team. We look forward to welcoming you back to the Mercure Hotel Mannheim am Rathaus in the future. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect 100 out of 100 rating. We are delighted to hear that you and your family had such an enjoyable stay with us. Your special praise for the friendly welcome and smooth check-in experience is greatly appreciated and will be shared with our reception team. It is also wonderful to know that you enjoyed our breakfast, found the hotel to offer excellent value for money, and appreciated the convenient parking options in front of the hotel. Your excellent rating is a great motivation for our entire team. We look forward to welcoming you and your family back to the Mercure Hotel Mannheim am Rathaus in the future. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at the Mercure Hotel Mannheim am Rathaus. We are delighted to hear that you enjoyed our convenient location and that our team made such a positive impression with their friendliness and helpfulness. Your kind words are greatly appreciated and will be shared with our staff. Thank you as well for your positive ratings across the different areas of your stay. We are pleased that you and your family had an enjoyable experience with us. We look forward to welcoming you back to the Mercure Hotel Mannheim am Rathaus in the near future. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at the Mercure Hotel Mannheim am Rathaus. We are pleased to hear that you appreciated our convenient location, our breakfast, the service provided by our team, and the recognition of your Gold ALL membership benefits. At the same time, we sincerely apologize for the shortcomings you experienced regarding the cleanliness of your room. The marks you noticed on the towels were unfortunately discolorations caused during the industrial laundry process and not a result of the towels being unwashed. Nevertheless, towels with visible stains should never be placed in a guest room. We regret that our housekeeping team overlooked this on several occasions and will address your feedback internally to ensure greater attention during room preparation in the future. We also apologize for the dirty floor and the slow WiFi connection. Your comments have been shared with the relevant departments, as providing a clean room and a reliable internet connection are essential to a comfortable stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the high standard of service you rightfully expect. Kind regards, Your Mercure Hotel Mannheim am Rathaus