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Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating 4.6/5 3,029 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Hotel Mannheim am Rathaus
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+ 19 Services
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Room 1

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Hotel extras

  • Quiet location in the center of Mannheim

  • Parking garage right at the hotel (chargeable)

  • Top reviews

  • Excellent transport links

  • Terrace in the middle of a lavender garden

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shoppingPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Jogging track (Nearby)
Business services
  • 7 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13
Baden-Wuerttemberg
68159
mannheim
germany

Tel: +49621336990

Fax: (+49)621/336992100

Check-in from 15h00

Check out up to 12h00

  • 3 :  MARKTPLATZ

  • 4 :  MARKTPLATZ

  • 6 :  RATHAUS

  • LINIE 3 :  MARKTPLATZ

  • LINIE 4 :  MARKTPLATZ

  • LINIE 6 :  RATHAUS

  • By plane

    FRANKFURT AIRPORT At 75km / 46.61 miles

  • By plane

    MANNHEIM-NEUOSTHEIM At 5km / 3.11 miles

  • By plane

    STUTTGART AIRPORT At 120km / 74.57 miles

  • By train

    MANNHEIM MAIN STATION At 1.5km / 0.93 miles

GPS :49.490849, 8.461704

Our accommodation(s)

Our 150 non-smoking & air-conditioned rooms offer free WiFi, high-speed internet access and free coffee, tea and water. Free room night for a child up to 12 years of age. Your pet is welcome (for a fee).

Standard Room with double bed, non-smoking

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with a queen-size bed, non-smoking

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with double bed, non-smoking

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with queen-size bed, non-smoking

  • Max. number of persons: 3
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with a queen-size bed, non-smoking

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

In the hotel's RELAX restaurant, enjoy a wide range of international cuisine, vegetarian and vegan dishes, in a relaxed living room atmosphere inside or on the terrace from midday to evening.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Non contractual photo

Follow live sports with tasty dishes like tapas & street food in our RELAX hotel bar. Discover our large selection of fresh cocktails or treat yourself to a glass of our Grand vin Mercure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 96 m²

  • Maximum capacity: 100 people

Find out more

Our guest reviews for
Mercure Hotel Mannheim am Rathaus

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,029 reviews

tripadvisor

TripAdvisor Rating 4.0/5

947 reviews

Too many sacrifices in the name of Corona

Customer review rating 4.6/5

Udo S. Business - 15/10/2020 Confirmed reviews ALL

While I fully understand the side of the hotel i.e. business as usual during these special pandemic times is impossible, I felt that there were too many impositions: No breakfast but the valued guest may order a lunch package. I tried it and had to discover a disappointingly low level of value for money. Two sandwich-like bread rolls (prepared minimum 12h before I wanted to consume them), 500ml of "premium" mineral water (who needs this), a pro-biotic yoghurt (is this a sales pitch for premium products?) and (the only bright spot) coffee to go from the espresso machine in the hotel lobby; for 9€. Too expensive for my taste. Why doesn't the hotel provide a small refrigerator and a small set of of table wear inside the hotel-room so that the guest could prepare their own breakfast? During my five nights stay my room wasn't cleaned even once. Why?? Here is some praise for the friendly staff at the reception: They brought me a water kettle and a coffee cup upon my friendly request.

Underwhelmed

Customer review rating 4.6/5

Anonymous Couples - 24/09/2020 Confirmed reviews ALL

Given the current Covid-19 conditions, we were quite shocked to check-in and immediately discover our room hadn’t even been cleaned, with tissues and towels left throughout the room. Clearly other guests had also had the same problem, as we witnessed two other couples also having to change rooms after check-in. The inner courtyard rooms were much quieter than the street facing, although the bed was not the most comfortable. As a silver Accor member, I had to ask specifically for our welcome drink, as this hadn’t been noticed. Knowing about the lack of on-street parking would have also been welcome, since there are no signs to indicate that it is only resident permits.

low level service

Customer review rating 4.6/5

Luis Business - 18/09/2020 Confirmed reviews ALL

it is not correct from my experience and knowledge, not to have breakfast, particularly when other Hotels are doing it without big problems. Next time I will select differently an hotel based on that too. If the safety measures exists I dont see why can we dont have breakfast in other conditions than in a bag!! I dont understand as well why the room didnt have a fridge!

High Risk

Customer review rating 4.6/5

Zn Business - 20/03/2020 Confirmed reviews ALL

As reported to the manager on site - blood contaminated tissues found under pillow. This is very scary that such omission can happen during COVID-19 crisis!!!

Dear Ms. N., I would like to offer my sincere apologies for the problems regarding the house-keeping. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. But it is a pity that you are not writing here that we immediately offered vouchers as a gesture of apology. Of course we also offered you to change the room immediately, which you unfortunately did not accept. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Nice Hotel

Customer review rating 4.6/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

It is a nice hotel that is located in a great location for walking around. There is no conditioner available in the bathroom. Otherwise I would have rated it higher. Be sure to check what is available. I didn't see an iron but its possible you could have requested one.

Dear Ms. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the bathroom facilities. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Good hotel with bad Intenet

Customer review rating 4.6/5

M. Business - 27/02/2020 Confirmed reviews ALL

I liked the hotel and the staff - very friendly. But the wifi is really bad. I think today we have a high expectation for the quality of wifi and Internet. In the end was better to use my phone than the Internet from the hotel.

Dear Ms. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your nice feedback on the staff, and also for your critique and suggestions on improvement regardig the Wi-Fi. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus
Customer review rating 4.6/5

Anonymous Business - 27/02/2020 Confirmed reviews ALL

Relaxed in den Tag

Sehr geehrter Herr K., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die sehr positive Bewertung und das zufriedene Resümee. Ein Feedback wie das Ihre zeigt uns, dass wir in unserem Anspruch, bestmögliche Gastgeber sein zu wollen, auf einem guten Weg sind. Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt im Mercure Hotel Mannheim am Rathaus zu bewerten. Und es freut uns, dass Sie sich bei uns rundum wohl gefühlt haben. So soll es sein, das ist unser Anspruch! Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

It was ok.

Customer review rating 4.6/5

Owen D. Business - 27/02/2020 Confirmed reviews ALL

Staff friendly and welcoming. I expected a better standard of cleanliness in the rooms.

Dear Mr. D., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your nice feedback on the staff, and also for your critique regarding the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold General Manager Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Great

Customer review rating 4.6/5

Kahlil C. F. Families - 23/02/2020 Confirmed reviews ALL

Our stay was awesome

Dear Mr. Crooke F., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

it was OK for one night.

Customer review rating 4.6/5

Anonymous Couples - 22/02/2020 Confirmed reviews ALL

Arriving late to a clerk, who wanted bis shift to end. Comfy bed, big room, really noisy water heater. Gold breakfast, less than average coffee, expensive parking (16€/day - even for guests).

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your review, the positive feedback on the room & the bed, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold General Manager Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Good Hotel for relatively high price

Customer review rating 4.6/5

Marc W. Business - 09/02/2020 Confirmed reviews ALL

Nice big room, clean, big bathroom, very good breakfast, good fresh coffee. Not the nicest area in Mannheim, strange people around in night time

Dear Mr. W., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. I am very pleased that you rated us highly in nearly all categories and are delighted that you enjoyed your stay with us and the room & the breakfast in particular. We hope to welcome you as our guest soon again. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Nice hotel for a reasonable price

Customer review rating 4.6/5

Belen Business - 05/02/2020 Confirmed reviews ALL

The good customer service is what has mostly impressed me. One negative point is that is has no natural orange juice in the breakfast, very much demanded lately.

Dear Ms. D., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Excellent hotel

TripAdvisor rating 4.0/5

andrewdA5102RT Business - 03/02/2020 TripAdvisor review

I stay here a couple of nights every month and the service and welcome is always first rate. Unfortunately, to fulfil Trip Advisor's minimum review length requirements, I must now waffle on, even though I said all that needs to be said in the first sentence.

It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us every time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Stefanie Herold General Manager

Satisfied, would stay here again but there's room for improvement

Customer review rating 4.6/5

Ana A. Business - 31/01/2020 Confirmed reviews ALL

Friendly and helpful staff, good breakfast, located near public transport and clean. My only remarks for improvement would be there was a stink smell in the bathroom and the bed was too hard for me (but then, that's personal preference). Overall satisfied.

Dear Ms. A. Fridman, I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your positive review, the nice feedback, and also for your suggestions on improvement regarding the bathroom and the bed. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

A warm welcome

Customer review rating 4.6/5

Gizmo78 Solo - 20/01/2020 Confirmed reviews ALL

Very good hotel Nice location in Mannheim innenstadt

Dear Mr. M., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comment. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Always pleased to stay there

Customer review rating 4.6/5

B. Business - 17/01/2020 Confirmed reviews ALL

Same good stay as usual.

Dear Mr. B., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus
Customer review rating 4.6/5

Bijeck's Business - 30/12/2019 Confirmed reviews ALL

Satisfactory and pleasant. My expectation was met.

Dear Ms. O., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the nice comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

alles okay

Customer review rating 4.6/5

Jürgen Business - 27/12/2019 Confirmed reviews ALL

alles gut.

Sehr geehrter Herr S., es ist immer wieder schön zu erfahren, dass sich Gäste bei uns wohl gefühlt haben und wir Sie als Gastgeber überzeugen konnten. Vielen Dank deshalb nicht nur für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Hotel Mannheim am Rathaus zu bewerten, sondern auch für das positive Feedback. Wir haben unser Ziel erreicht, wenn Sie mit unserem Haus und unserem Service zufrieden waren – und dies mit den entsprechenden Noten und einem "alles okay. alles gut" goutieren. Haben Sie herzlichen Dank dafür! Wir nehmen dies keinesfalls als Selbstverständlichkeit hin, sondern sehen es vielmehr als Ansporn, auch weiterhin im Sinne unserer Gäste unser Bestes zu geben. Es wäre uns eine Freude, Sie wieder in unserem Hotel willkommen heißen zu dürfen. Mit herzlichen Grüßen Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Business stay

Customer review rating 4.6/5

Anonymous Business - 17/12/2019 Confirmed reviews ALL

It was a quiet stay; a problem in payment but solved

Dear Mr. R., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Yours sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Was ok

Customer review rating 4.6/5

Anonymous Business - 15/12/2019 Confirmed reviews ALL

Overall everything was ok, just the floors in the room were stained, which added an unpleasant touch to my stay, as I had a feeling as the room is unclean. The door in the shower cabin allows water to spill out on the floor in the shower room, due to two holes in the watertight sealing at the bottom of the door. This is the problem with all the rooms in which I have stayed so far.

Dear Mr. G., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your positive feedback, and also for your critique and suggestions on improvement regarding the floors and the shower cabin. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

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