Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating (ALL Rating) 4.5/5 1,799 reviews

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Mercure Hotel Mannheim am Rathaus - Image 1
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F7, 5-13, Baden-Wuerttemberg, 68159 MANNHEIM, Germany

Description

Hotel extras

  • ALL-Safe certified hotel in Mannheim

  • Hotel underground parking available (fee applies)

  • Inviting terrace in the middle of a lavender garden

  • Very good transport connections to Congress Center and SAP Arena

  • Hotel in Mannheim's city center with top reviews

Our accommodation(s)

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Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13, Baden-Wuerttemberg
68159 MANNHEIM
Germany

GPS:49.490849, 8.461704

Telephone
Fax +49 621 336992100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

Follow live sports with tasty dishes like tapas & street food in our RELAX hotel bar. Discover our large selection of refreshing cocktails or treat yourself to a glass of our Grand vin Mercure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,799 reviews

TripAdvisor Rating  4.0/5  980 reviews

This time not fully satisfied

Customer review rating 2.5/5

Wim Business - Confirmed reviews ALL

The room for this last stay was the disabled room, as I am not disabled the hotel experience was not as normally encounter in

Dear Wim, We apologize for the inconvenience regarding the room assignment. We appreciate your feedback and will ensure a more suitable room for your next stay. Thank you for bringing this to our attention. Best regards, Mercure Hotel Mannheim am Rathaus

Great Staff

Customer review rating 4.0/5

Jw Couples - Confirmed reviews ALL

Good size clean rooms, located 5 mins walk from Markt Platz with parking. We stayed for a week and would have appreciated a fridge and more clothes storage in room. Traveling with our dog was not a problem and the staff were excellent. Already booked our next stay.

Dear JW, thank you for your kind review. We are delighted to hear that you enjoyed our staff and clean rooms. We appreciate your feedback regarding the room amenities and will take it into consideration. We look forward to welcoming you and your dog back soon. Best regards, Mercure Hotel Mannheim am Rathaus

Well located, good room

Customer review rating 4.5/5

Gabriel Families - Confirmed reviews ALL

Nice family overnight, great parking area, nice walking distance to the city center

Dear Gabriel, thank you for your positive review. We are delighted to hear that you enjoyed our well-located hotel, good rooms, and convenient parking area. It's wonderful to know you had a nice family overnight stay. We look forward to welcoming you back. Best regards, Mercure Hotel Mannheim am Rathaus

Awesome!!

Customer review rating 5.0/5

John N. A. Families - Confirmed reviews ALL

It was a great experience! The front desk ladies were wonderful and very very helpful and hospitable. Will like to come back once again with my family and will recommend here to family and friends.

Dear John N. A., We are thrilled to hear about your wonderful experience at our hotel. Our team at Mercure Hotel Mannheim am Rathaus always strives to provide exceptional service. We look forward to welcoming you and your family back soon. Warm regards, Mercure Hotel Mannheim am Rathaus

Some points could be improved

Customer review rating 4.0/5

Juliana P. Business - Confirmed reviews ALL

The stay was great, the room was comfortable and the staff very friendly. However, some points could be improved: - The food in the Restaurant: The soup was the only thing that was good. I have ordered two other dishes in differnt days and they were not good. So the problem was not with an isolated choice, but in general. The chicken salad was just the worst thing I have ever eaten in a restaurant. It was so bad that it made me nauseous, and I couldn’t eat it. The Flammkuchen wasn't that bad, but it was very basic and "economical". For the price, it should be better. The ones in the supermarket we buy for 2 € are much better and have more toppings. If I knew before that it was so bad, I would have bought something on the supermarket. If you do not have the structure to offer something good, just please do not offer. Or offer at least good things you can simply bake in some minutes, like a ready pizza or lasagna, but at least good quality. The prices were like the prices from a good restaurant, so there was some expectation, and at the end it was just bad. - Air conditioning: even though the nights were not warm outside, inside the air conditioning was set at 18 degrees (the lowest possible temperature) and even though it was really warm the whole night. I woke up sweating many times, it didn't seem to be working.

Dear Juliana P., Thank you for sharing your detailed feedback with us. We are delighted to hear that you found our rooms comfortable and our staff friendly during your stay at Mercure Hotel Mannheim am Rathaus. We sincerely apologize for the disappointing experiences you had with the food at our restaurant and the air conditioning in your room. Your comments are truly valuable to us, and we will address these issues with the relevant departments to ensure improvements are made. We strive to offer a high standard of quality in all aspects of our services, and we regret that we fell short of your expectations on this occasion. Your feedback will help us enhance the overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards, Mercure Hotel Mannheim am Rathaus

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Other web-users rate our hotel

  • 577 reviews 9/10 Location
  • 840 reviews 6.9/10 Room
  • 866 reviews 8.7/10 Service
  • 19 reviews 5.4/10 WiFi
  • 491 reviews 8.4/10 Breakfast
  • 416 reviews 7.5/10 Cleanliness
  • 171 reviews 5.4/10 Food
  • 169 reviews 3.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.