Mercure Hotel Mannheim am Rathaus

Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating (ALL Rating) 4.5/5 1,076 reviews

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Hotel extras

  • An ALLSAFE-certified hotel

  • Parking garage right at the hotel (chargeable)

  • Top reviews

  • Excellent transport links

  • Terrace in the middle of a lavender garden

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13, Baden-Wuerttemberg
68159 MANNHEIM
Germany

GPS:49.490849, 8.461704

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - FOOD, DRINKS & YOU

In the hotel's RELAX restaurant, enjoy a wide range of international cuisine, vegetarian and vegan dishes, in a relaxed living room atmosphere inside or on the terrace from midday to evening.

Our accommodation(s)

Our 150 non-smoking & air-conditioned rooms offer free WiFi, high-speed internet access and free coffee, tea and water. Free room night for a child up to 12 years of age. Your pet is welcome (for a fee). Please note that dogs/pets are not allowed in our entire catering area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,076 reviews

TripAdvisor Rating  4.0/5  971 reviews

Well located

Customer review rating 4.5/5

Peter Business - Confirmed reviews ALL

Easy to reach - perfect parking garage close to market place

Dear Mr. S., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Stefanie Herold General Manager Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

In the first room I checked into, the lights in the bathroom didn't work. After that, I was able to change the room very smoothly. In the second room, there was a major dark stain on the carpet, which didn't look very appealing to the overall picture. Throughout the whole time, the wifi didn't seem to work, so therefore I had to switch to my mobile data. The breakfast was delicious but overpriced.

Dear Mr. H., I would like to offer my sincere apologies for the problems regarding the room. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Stefanie Herold General Manager Mercure Hotel Mannheim am Rathaus

Fantastic service from Ms S Daniel

Customer review rating 4.5/5

Tony T. Business - Confirmed reviews ALL

We love the fact that Ms S Daniel has given us a fantastic warm welcome and presented our little kids with with some little soft toy. She has also been very helpful assisting us during our stay and being very kind to us. She is a wonderful member of staff. Thank you.

Dear Mr. T., Thank you for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and great remarks on our services to the respective staff members and Mr. Daniel in particular. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you and your family felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Stefanie Herold General Manager Mercure Hotel Mannheim am Rathaus

Well located quiet stay

Customer review rating 4.0/5

Johan R. Business - Confirmed reviews ALL

Hotel is good reachable, good parking, quiet

Dear Mr. R., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Stefanie Herold General Manager Mercure Hotel Mannheim am Rathaus

Friendly staff and large rooms

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The rooms are large and clean. The parking garage has enough and wide spaces. Staff is friendly and helpfull.

Dear Mr. T., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Stefanie Herold General Manager Mercure Hotel Mannheim am Rathaus

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Other web-users rate our hotel

  • 343 reviews 8.8/10 Location
  • 479 reviews 7.2/10 Room
  • 484 reviews 9.2/10 Service
  • 13 reviews 5.2/10 WiFi
  • 268 reviews 8/10 Breakfast
  • 254 reviews 7.7/10 Cleanliness
  • 116 reviews 5/10 Value

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