Mercure Hotel Mannheim am Rathaus

Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating (ALL Rating) 4.5/5 745 reviews

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Parking garage right at the hotel (chargeable)

  • Top reviews

  • Excellent transport links

  • Terrace in the middle of a lavender garden

ALLSAFE approved hotel

Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13, Baden-Wuerttemberg
68159 MANNHEIM
Germany

  • 3:  MARKTPLATZ

  • 4:  MARKTPLATZ

  • 6:  RATHAUS

  • LINIE 3:  MARKTPLATZ

  • LINIE 4:  MARKTPLATZ

  • LINIE 6:  RATHAUS

  • By plane

    FRANKFURT AIRPORT At 75km / 46 miles

  • By plane

    MANNHEIM-NEUOSTHEIM At 5km / 3 miles

  • By plane

    STUTTGART AIRPORT At 120km / 74 miles

  • By train

    MANNHEIM MAIN STATION At 1km / 0 miles

GPS:49.490849, 8.461704

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - FOOD, DRINKS & YOU

In the hotel's RELAX restaurant, enjoy a wide range of international cuisine, vegetarian and vegan dishes, in a relaxed living room atmosphere inside or on the terrace from midday to evening.

Our accommodation(s)

Our 150 non-smoking & air-conditioned rooms offer free WiFi, high-speed internet access and free coffee, tea and water. Free room night for a child up to 12 years of age. Your pet is welcome (for a fee). Please note that dogs/pets are not allowed in our entire catering area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  745 reviews

TripAdvisor Rating  4.0/5  964 reviews

Good location, friendly staff, functional comfortable room.

Customer review rating 5.0/5

Alice Couples - Confirmed reviews ALL

From booking to checkout the experience was exceptional. The staff were incredibly responsive and helpful by email, having booked in quite a rush the staff addressed every concern I had with exceptional professionalism. We were allocated a good room overlooking the courtyard, the room was quiet with great double glazing blocking out any noise. It was exceptionally hot 32 degree when we stayed and were thankful for the air conditioning which worked very well! House keeping even closed our curtains after making up the room to ensure it stayed cool for us. The window opened nice and wide too making to room lovely and airy. We enjoyed a drink in the bar after an evening out and sat outside until we were asked to move in due to local regelations (reassuring to know the area would quiet at night) the bar staff were helpful and friendly with lovely local beer and a great selection of gin and good tonics. The location was perfect the main city centre 10 minutes walk away with high street name shops and good restaurants and outside areas to people watch with a drink. In the other direction is the Jungbusch district with cool bars and restaurants, this area has a gritty feel but had a great vibe at night. We had booked this hotel as we were attending the Metallica show at Hockenheimring and found it a great choice travelling by train, 25min walk to Mannheim HBF or 10min taxi then 20 min train to hockenheim. If I were to be critical the hotel rooms would benefit from a refresh in line with the bar and public areas but they were exceptionally clean with comfortable beds.

Dear Ms. H., Thank you for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Good stay

Customer review rating 4.0/5

Anna Business - Confirmed reviews ALL

I liked the tasty breakfast in a beautiful garden

Dear Ms. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We hope to welcome you as our guest soon again. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Alles war i.o.

Customer review rating 4.5/5

Manny Families - Confirmed reviews ALL

Alles OK

Sehr geehrter Herr B., im Namen meines gesamten Teams und ganz persönlich sage ich Danke für die sehr positive Bewertung und das zufriedene Fazit! Es freut uns sehr, dass Sie sich die Zeit genommen und die Mühe gemacht haben, Ihren Aufenthalt im Mercure Hotel Mannheim am Rathaus zu bewerten. Und es freut uns, dass Sie sich bei uns rundum wohl gefühlt haben. So soll es sein, das ist unser Anspruch! Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihre Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

I did like the hotel at all as standard just appreciated the kind service from the front desk and the lady from the breaskfast. I will never been there again.

Dear Ms. S., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Mannheim am Rathaus. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Very comfy

Customer review rating 5.0/5

K. Solo - Confirmed reviews ALL

Just perfect, it's not that far from the city center (Parade Platz), and the workers in this hotel are very kind. Also, they offer tea, coffee, and fruit water for free, which is very good!

Dear Mr. K., Thank you for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

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