Mercure Hotel Mannheim am Rathaus 3 stars

Customer review rating (ALL Rating) 4.6/5 3,408 reviews

ALLSAFE approved hotel

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Mercure Hotel Mannheim am Rathaus
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+ 29 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Parking garage right at the hotel (chargeable)

  • Top reviews

  • Excellent transport links

  • Terrace in the middle of a lavender garden

Hotel location

Mercure Hotel Mannheim am Rathaus

F7, 5-13
Baden-Wuerttemberg
68159 mannheim
germany

Fax: (+49)621/336992100

Check-in from 15h00

Check out up to 12h00

  • 3:  MARKTPLATZ

  • 4:  MARKTPLATZ

  • 6:  RATHAUS

  • LINIE 3:  MARKTPLATZ

  • LINIE 4:  MARKTPLATZ

  • LINIE 6:  RATHAUS

  • By plane

    FRANKFURT AIRPORT At 75km / 46.61 miles

  • By plane

    MANNHEIM-NEUOSTHEIM At 5km / 3.11 miles

  • By plane

    STUTTGART AIRPORT At 120km / 74.57 miles

  • By train

    MANNHEIM MAIN STATION At 1.5km / 0.93 miles

GPS:49.490849, 8.461704

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RELAX - FOOD, DRINKS & YOU

In the hotel's RELAX restaurant, enjoy a wide range of international cuisine, vegetarian and vegan dishes, in a relaxed living room atmosphere inside or on the terrace from midday to evening.

Our accommodation(s)

Our 150 non-smoking & air-conditioned rooms offer free WiFi, high-speed internet access and free coffee, tea and water. Free room night for a child up to 12 years of age. Your pet is welcome (for a fee). Please note that dogs/pets are not allowed in our entire catering area.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 96

  • Maximum capacity: 100 people

Find out more

Our guest reviews for
Mercure Hotel Mannheim am Rathaus

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,408 reviews

TripAdvisor Rating 4.0/5

959 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location and helpful staff

Customer review rating 5.0/5

B. Business - 09/01/2022 Confirmed reviews ALL

Good place, the rooms are really great

Dear Mr. B., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Mannheim am Rathaus, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Quick visit and an average stay

Customer review rating 3.5/5

Josh S. Families - 26/12/2021 Confirmed reviews ALL

Came in from Luxembourg to break up a trip from Luxembourg to Frankfurt. We had the option between two Mercures and choose this one because it was in the more lively part of the city. The rooms were pretty average. Too much of the hotel seemed to be affected by covid restrictions. We would probably try out the other Mercure or a different hotel although next time.

Dear Mr. S., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your review, and also for your critique and suggestions on improvement regarding the rooms. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

well located

Customer review rating 4.5/5

Anonymous Business - 16/11/2021 Confirmed reviews ALL

nice stay

Dear Ms. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Good localisation and very nice staff

Customer review rating 3.5/5

Michał Business - 15/11/2021 Confirmed reviews ALL

Very nice staff and good localisation. Rooms very clean - but one can see they are not brand new.

Dear Mr. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Mannheim am Rathaus. Thank you for your positive feedback, and also for your critique and suggestions on improvement regarding the room. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Good value

Customer review rating 3.5/5

Pedro N. Families - 02/11/2021 Confirmed reviews ALL

The hotel is located in the middle of the city center, so it is easy to walk to most of the attractions located in that area. It is clean, probably recently renewed, therfore building and rooms make a good impression. The rooms are a little small for families, but very nice that this alternative is available. The room rate was reasonably priced, but breakfast and parking are a little pricey. Unfortunately the restaurant was not open for dinner. The region is full of alternatives, but even so, it misses to have at least one cocktail at the end of the evening.

Dear Mr. B., On behalf of my entire team as well as on a personal note, I would like to thank you for your positive review. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Very central for shopping area and quiet

Customer review rating 4.0/5

Gh Business - 17/10/2021 Confirmed reviews ALL

Nice stay, but restaurant being closed in the evening is always a pain when all you want to do is get to the hotel after a long day and relax.

Well located

Customer review rating 5.0/5

Rachel O. R. Families - 13/10/2021 Confirmed reviews ALL

Hotel was so clean and safe which is so important in these times. Room was also clean, comfortable, bright and pleasant Great value for a short break. We will be back and highly recommend.

Good stay

Customer review rating 4.0/5

Anonymous Solo - 05/10/2021 Confirmed reviews ALL

Overall it was a good experience. The room was clean and the price was good. I think the name is somewhat misleading though, since the hotel is nowhere near the Rathaus, and this was disappointing. Otherwise friendly staff.

best hotel

TripAdvisor rating 5.0/5

bzyoav 02/10/2021 TripAdvisor review

we are visiting Mannheim severll times in the year for family reasons, aiiways stsying at this hotel , it is very goog located for tranpottation reasons and for shoping as well. the staff all overe the hotel loves and is willing to help with and need

Well located

Customer review rating 4.0/5

Holger W. Couples - 07/09/2021 Confirmed reviews ALL

Good Hotel. breakfast not worth 18 Euros, Garage per night 16 Euros too expensive No charging stations for E-cars

Good stay

Customer review rating 4.0/5

Anonymous Families - 06/09/2021 Confirmed reviews ALL

As always, nice welcome, rooms perfectly clean - nothing to moan about.

Lovely building, great stay

Customer review rating 4.5/5

David F. Families - 23/08/2021 Confirmed reviews ALL

Although only for one night, our stay was very pleasant and comfortable. We were very happy with our experience.

Clean hotel and nice service

TripAdvisor rating 3.0/5

642alineg Couples - 12/08/2021 TripAdvisor review

The hotel is clean and the staff was nice and kind. The hotel is simple and conveniently located regarding access to the city center. However, this is not a fancy, comfortable hotel and it just offers limited facilities, for short stays it is ok.

Excellent hotel

TripAdvisor rating 5.0/5

andrewdA5102RT Business - 03/02/2020 TripAdvisor review

I stay here a couple of nights every month and the service and welcome is always first rate. Unfortunately, to fulfil Trip Advisor's minimum review length requirements, I must now waffle on, even though I said all that needs to be said in the first sentence.

It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us every time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Stefanie Herold General Manager

Long Weekend Break

TripAdvisor rating 4.0/5

paulhancock9 Family - 03/08/2019 TripAdvisor review

We stayed at this hotel as we were going to the F1 grand prix it is in a quiet residential area about 30 mins walk from the main train station though there is a tram stop close by which will take you to the station if you wish. Upon arriving the receptionist was polite and welcoming and the inclusion of free ice-creams at the reception was a nice added touch. Our rooms had air-con which was very welcome as the outside temperature was in the high 30s the rooms were clean and well maintained. We had breakfast included and whilst it was adequate I did feel it was let down a bit by the lack of a good cooked option. Overall we enjoyed our stay and will be back again at a later date

one of the best Mercure hotels

TripAdvisor rating 4.0/5

Allan B Couples - 02/07/2019 TripAdvisor review

Location is perfect - and even if it is in the station area rooms are quiet. Breakfast is satisfactory although a bit more local flavour would have been nice. The staff was friendly and service minded

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks especially on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Stefanie Herold General Manager

very good hotel

TripAdvisor rating 5.0/5

243yoav Couples - 23/06/2019 TripAdvisor review

we are staying at this hotel 4-6 time in a year, as allways it was very good. the location, the breakfast are very special. the staf, helpful and efficient, we will come back in october and we are not looking for other hotel in Mannhime

Thank you so much for the excellent rating and the great remarks on the breakfast and especially on the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit in october will be as pleasant as the previous one. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Stefanie Herold General Manager

as allways

TripAdvisor rating 5.0/5

243yoav Family - 14/02/2019 TripAdvisor review

we have family in Mannhaume , there for we are staying at this hotel and we fill at the hotel like at home . the rooms, servis as well as all the staf hellpes us to fill good and happy. this last visit was a bit hard bicuse the hotel put in rooms new mattress and we could not use the room for one day

It is Always our pleasure to have you as our guest. On behalf of my entire team as well as on a personal note, I would like to thank you for the excellent rating and the great remarks especially on the staff. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Stefanie Herold General Manager

as always very pleased with the human factor

TripAdvisor rating 5.0/5

720henkn Business - 28/01/2019 TripAdvisor review

As I am traveling on a weekly basis, it is important for me to feel at ease and relaxed during my stay.the key factor to create this is the human factor..and the staff of this mercure I like a lot.the evening staff as well as the morning staff make me feel welcome.thanks for that

It is always our pleasure to have you as our guest. On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the staff. We are very pleased that you enjoyed our services and your overall stay with us. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Stefanie Herold General Manager

Excellent hotel in Mannheim

TripAdvisor rating 5.0/5

andrewdA5102RT Business - 14/11/2018 TripAdvisor review

I stay here twice per month and have done so for a couple of years.I have always found the staff to be very welcoming and the service efficient.The food in the bar is high quality and excellent value.My only reservation is the German obsession with putting single duvets on double beds, which causes interrupted sleep as I'm constantly trying to get back under the duvet.

Thank you so much for the excellent feedback. It is rewarding for us to know when or hotel property and services leave you as a frequenter satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Stefanie Herold General Manager

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