Aparthotel Adagio Heidelberg

Customer review rating (ALL Rating) 4.3/5 918 reviews

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Description

Hotel extras

  • Central location 2 minutes walking from Heidelberg train station

  • Fitness room

  • Guest laundry

  • Reception desk open round the clock

  • Air conditioned apartments

Our accommodation(s)

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Room 1

Hotel location

Aparthotel Adagio Heidelberg

Kurfuersten Anlage 83
69115 HEIDELBERG
Germany

GPS:49.405084, 8.673872

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

continental breakfast bufett at an extra charge

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  918 reviews

Customer review rating 5.0/5

Ye H. Families - Confirmed reviews ALL

Dear guest, Thank you for your kind words regarding our front desk staff. We are delighted to hear that you found them warm and friendly. It is our goal to provide exceptional service to all our guests, and your feedback is greatly appreciated. We hope to welcome you back to Aparthotel Adagio Heidelberg in the future. Best regards, Adagio Heidelberg Team

Customer review rating 4.5/5

Kevin F. Families - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your experience at Aparthotel Adagio Heidelberg. We are delighted to hear that you enjoyed your stay and found the apartment to be fantastic. It is always our aim to provide a comfortable and welcoming environment for our guests, and we appreciate your kind words regarding our staff. We understand your desire for adjoining rooms, and while we strive to accommodate such requests whenever possible, it can sometimes depend on availability. We encourage all guests to inform us of their preferences in advance so that we may do our best to meet them. Regarding the parking, we acknowledge that our parking fees can be higher compared to other locations. Due to the limited parking options in the area, we generally recommend using public transport for ease of travel. For the convenience of our guests, we also suggest visiting parken.heidelberg.de for information on alternative parking facilities in the city. Thank you once again for your positive feedback. We hope to welcome you back for a longer stay in the future so you can fully enjoy all that Heidelberg has to offer. Adagio Heidelberg Team

Customer review rating 3.0/5

Varalakshmi E. Business - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced with your key card and the service provided by our staff. Your comments are invaluable as they help us enhance our guest experience. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Best regards, Adagio Heidelberg Team

Customer review rating 4.5/5

John H. B. Solo - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your positive feedback regarding your stay with us. We are delighted to hear that you found our staff friendly and helpful. Your comments about noise levels are duly noted, and we appreciate your understanding. We continuously strive to provide a comfortable experience for our guests and will take your feedback into consideration. Best regards, Adagio Heidelberg Team

Customer review rating 1.0/5

Rikke J. Solo - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your experience with us. I would like to express my sincere apologies for the inconveniences you encountered during your stay. It is disappointing to hear that the showerhead issue was not resolved in a timely manner, and I understand how frustrating it must have been to deal with the dripping water from the ceiling. Please be assured that we take such matters seriously, and I appreciate your efforts in notifying our reception team about these issues. I regret that our response did not meet your expectations and that the necessary repairs were not completed while you were with us. Our goal is to provide a comfortable and enjoyable experience for all our guests, and it appears that we fell short in this instance. While we strive to address maintenance issues promptly, it is clear that communication between shifts did not occur as it should have, and I will ensure that this feedback is reviewed with the team to improve our procedures going forward. Regarding the washing machine, I apologize for the inconvenience you faced with the machines being out of service. This is not the standard we aim to uphold, and I understand how disruptive it must have been to have to wash your items by hand. Once again, I appreciate your feedback, and I hope you will consider staying with us in the future, allowing us the opportunity to provide you with the high standard of service that we strive for. Adagio Heidelberg Team

Other web-users rate our hotel

  • 1,340 reviews 8.6/10 Location
  • 1,634 reviews 7.7/10 Room
  • 1,014 reviews 6.7/10 Service
  • 28 reviews 7.4/10 WiFi
  • 654 reviews 6.4/10 Cleanliness
  • 486 reviews 5.5/10 Breakfast
  • 259 reviews 5.3/10 Food

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