Aparthotel Adagio Heidelberg

Customer review rating (ALL Rating) 4.3/5 736 reviews

Aparthotel Adagio Heidelberg - Image 1
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Description

Hotel extras

  • Central location 2 minutes walking from Heidelberg train station

  • Fitness room

  • Guest laundry

  • Reception desk open round the clock

  • Air conditioned apartments

Our accommodation(s)

Hotel location

Aparthotel Adagio Heidelberg

Kurfuersten Anlage 83
69115 HEIDELBERG
Germany

GPS:49.405084, 8.673872

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

continental breakfast bufett at an extra charge

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  736 reviews

Customer review rating 4.5/5

Imogen M. Couples - Confirmed reviews ALL

Came to stay with my boyfriend for 4 nights. We always choose to stay here and it never fails to disappoint. Really lovely hotel, clean & comfortable rooms with everything you need. Great location too, easy to walk to everything.

Dear guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and our rooms to be clean and comfortable. It is always a pleasure to host returning guests, and we appreciate your continued patronage. Should you choose to visit us again, we look forward to providing you with another enjoyable experience. Best regards, Adagio Heidelberg Team

Customer review rating 3.5/5

Tarief N. Families - Confirmed reviews ALL

Very, very slow check in process and much slower regarding the parking reservation. No value for the customers time. It is really disappointing. Otherwise, the rest is ok.

Dear guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the slow processing you experienced at the front desk, particularly concerning the check-in and parking reservation. We understand that time is valuable, and your comments will be reviewed to enhance our service efficiency. We appreciate your understanding and hope to provide a smoother experience on your next visit. Adagio Heidelberg Team

Customer review rating 5.0/5

Rodrigo M. Couples - Confirmed reviews ALL

The front desk staff was very attentive and kind, and the room was excellent. However, I would like to point out that the breakfast experience could be improved, especially regarding one of the employees working there — a blonde woman on the breakfast staff. About 40 minutes before breakfast service ended, the scrambled eggs were already finished, and when we asked about it, she responded rather rudely that she would not make more. Even worse, with about 2 minutes left before breakfast ended, a young woman came to get a slice of bread and some coffee, and this employee was extremely rude, scolding her and saying breakfast was already closing, making her leave the food there. It was a very unpleasant and disrespectful attitude. I believe this behavior does not match the professionalism and kindness of the rest of the hotel staff and should be reported.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at Aparthotel Adagio Heidelberg. We are delighted to hear that you found our front desk staff to be attentive and kind, and that your room met your expectations. It is always gratifying to know when our guests appreciate the service provided by our team. However, we are sincerely sorry to learn about your experience during breakfast. The conduct you described from one of our breakfast staff members is concerning and does not align with our standards of service. We prioritize a welcoming and respectful atmosphere for all our guests, and it is disheartening to hear that this was not reflected in your interactions. Please rest assured that we take such matters seriously and will address them internally to ensure that all team members uphold the professionalism that our guests expect. We strive to continuously improve our services, and your feedback regarding the breakfast experience is invaluable. Should you visit us again, we hope to provide you with a more satisfying breakfast experience. Additionally, please feel free to share any specific requests or dietary preferences with our staff in the future, as we are always eager to accommodate our guests' needs. Thank you once again for your feedback, and we hope to welcome you back to Aparthotel Adagio Heidelberg in the future. Adagio Heidelberg Team

Customer review rating 4.5/5

Nicholas R. Solo - Confirmed reviews ALL

I only stayed for one night but it’s hard to fault Adagio Heidelberg. Great service, an easy check-in, and a beautiful apartment to boot. I shall certainly be looking out for other hotels in this chain in future.

Dear guest, Thank you for your positive feedback regarding your recent stay at Adagio Heidelberg. We are delighted to hear that you appreciated our convenient location, efficient check-in process, and the quality of your apartment. Your kind words about our service will be shared with our team, as they strive to provide a memorable experience for all our guests. We look forward to welcoming you back in the future. Adagio Heidelberg Team

Customer review rating 4.0/5

Piotr W. Business - Confirmed reviews ALL

I liked the location of the hotel and the kind staff.

Dear guest, Thank you for your kind words regarding your recent stay. We are delighted to know that you found our location convenient and appreciated the hospitality of our staff. Your positive feedback is invaluable to us and inspires our team to continue delivering exceptional service. Sincerely, Adagio Heidelberg Team

Other web-users rate our hotel

  • 1,267 reviews 8.5/10 Location
  • 1,511 reviews 7.6/10 Room
  • 935 reviews 6.9/10 Service
  • 24 reviews 8.6/10 WiFi
  • 595 reviews 6.4/10 Cleanliness
  • 469 reviews 5.7/10 Breakfast
  • 239 reviews 5.1/10 Food

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