Mercure Mannheim Am Friedensplatz 4 stars

Dear Sameer, Thank you for taking the time to provide your feedback. We appreciate you highlighting our hotel's proximity to cultural attractions like the Mannheim Planetarium and Luisenpark Gardens. It's wonderful to know that our location enhanced your stay. We apologize for the inconvenience you faced regarding the communication with our reception. Rest assured, we are looking into this matter to ensure our guest services are readily accessible at all times. Our hotel strives to provide a comfortable environment, and we're glad you enjoyed the amenities provided, including the complimentary water bottle and blackout facilities in your room. We are looking forward to welcoming you again. All the best! Achim Martin, General Manager

Dear Andre, Thank you for this review of your recent stay. We're glad to hear that the room met your expectations. However, we apologize for any inconvenience caused by the shower head and toilet flush. Our maintenance team is dedicated to ensuring all facilities are in perfect working order and we will address these issues promptly. We hope to welcome you back on future occasions. Best wishes, Achim Martin, General Manager

Dear Guest, We would like to thank you for this positive review of your experience in our hotel. We are delighted to hear that you found our service quick and efficient during your stay with Trafalgar tour. It's great to know that you enjoyed your time at the pub next door and had a hilarious experience with your fellow travellers. We appreciate your positive feedback and hope that you had a memorable time exploring the nearby attractions such as the Congress Center Rosengarten, SAP Arena, Water Tower, and Luisenpark. We all look forward to seeing you again in the future. Best regards, Achim Martin, General Manager

Dear Eduardo F., Thank you for reviewing your stay at our hotel. We are glad to hear that you appreciated our great location and found the check-in process smooth upon your late arrival. However, we apologize for the inconvenience you experienced with the air conditioning in your room. While our rooms do have air conditioning, we understand that it may not have been functioning optimally during your stay. We appreciate your understanding in using the window as an alternative solution. It's wonderful to know that you are a valued member of our ALL – Accor Live Limitless loyalty programme, and we hope that your membership continues to enhance your stays with us. We also appreciate your positive feedback on our efforts to replace single-use plastic items with more ecological alternatives. We hope to welcome you back in the future. All the best. Achim Martin, General Manager

Dear Peter, Thank you for taking the time to share your review. We are delighted to hear that you found our rooms comfortable and well-equipped, and that you enjoyed our breakfast selection. It's great to know that our friendly and efficient staff contributed to your pleasant stay. We appreciate your loyalty as a Gold member of our ALL – Accor Live Limitless program and are glad that the room upgrade met your expectations. We understand that our hotel may lack a bit of charm due to its architecture, but we hope that our convenient location and the various amenities we offer make up for it. We apologize for any inconvenience you may have experienced during your stay. All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards, Achim Martin, General Manager