Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.0/5 1,187 reviews

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,187 reviews

TripAdvisor Rating  3.5/5  523 reviews

Not acceptable

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

-Very slow check in with long queue (the arrival of many colleagues was known and should have been planned better) -AC in room was not working. The temperature in the room was very high -Elevator is very slow and one elevator was out of service -A colleague found other people in the room for which he had just checked in -Another colleague found out late in the evening as he entered the room that the room he checked into had not been cleaned -The toilet in my room had a defect and kept flushing

Dear Guest, Thank you for taking the time to review your stay. We are sorry that your stay did not fully meet your expectations. The comfort and satisfaction of our guests are our top priorities, and we apologize for the inconveniences you experienced regarding the check-in process and the air conditioning in your room. We understand how important a swift and efficient check-in is, especially when arriving after a long journey. Furthermore, we regret to hear about the slow service of our elevators and that one was out of service, which we recognize can cause significant inconvenience. We are also genuinely concerned to learn about the issues with room allocation and cleanliness that you and your colleagues encountered. It is our standard to provide well-prepared and clean accommodations, and we apologize for falling short in this regard. Additionally, the malfunctioning toilet in your room is certainly not up to our usual standards, and for this, we offer our sincere apologies. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously because this is very far from the standards that we impose on ourselves. Nonetheless, we hope you had the chance to experience our lush garden surrounded by the tranquility of the Luisenpark Gardens during your stay! We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Sven Beek, General Manager

Good Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Quiet area and easily accessible.

Dear Guest, Thank you for taking the time to review your stay. We are pleased that the tranquility of our area and the ease of access to our hotel contributed positively to your stay. However, we apologize that certain parts of your stay fell short of your expectations. We understand how important a satisfying coffee experience can be, especially for a coffee enthusiast such as yourself, and we regret that the coffee machine in your room was not functioning properly. Regarding the breakfast options, we aim to offer a variety that caters to all our guests' tastes and we take note of your suggestion to include more choices such as Lachs. Nonetheless, it is wonderful that you found our location convenient, situated just steps away from the Luisenpark and Planetarium, and with good connections to the city's main attractions. We are looking forward to welcoming you again. All the best! Sven Beek, General Manager

Nice hotel, well situated, and easy to park

Customer review rating 4.5/5

Martial F. Business - Confirmed reviews ALL

Nice hotel, well situated. Rooms are comfortable, clean. Staff extremely friendly and helpful. Good breakfast buffet

Dear Martial, Thank you for taking the time to review your stay. It is with great joy that we receive your commendation on the quality of our hotel and services. We are thrilled that you took pleasure in our hotel's prime location, the ease of parking, and the comfort and cleanliness of our rooms. Our team strives to provide a warm and welcoming atmosphere, and it is wonderful to know that their efforts have been recognized. Furthermore, we are glad that our breakfast buffet met your expectations, offering a delightful start to your day. We are looking forward to welcoming you again. All the best! Sven Beek, General Manager

the lift service insuffient, just one working, and the front desk very calm service

Customer review rating 4.0/5

Francisco Business - Confirmed reviews ALL

Stay complete, but the attention in general not good!

Dear Francisco, Thank you for taking the time to review your stay. We are sorry that some aspects of your stay did not meet your expectations. The smooth operation of our facilities, including the elevators, is indeed a priority and we apologize for any inconvenience the lift service may have caused. We understand the importance of a prompt and efficient service at the front desk and regret if this was not as expected during your visit. Our team strives to deliver a calm and professional service, and we will look into your comments to improve our guest experience. Nonetheless, we hope you had the chance to experience our adjacent sun terrace during your stay! We are looking forward to welcoming you again. All the best! Sven Beek, General Manager

Worse Accor experience ever

TripAdvisor rating 1.0/5

MyDiabetic N Couples - TripAdvisor review

Arrive and only one lift working. 2x busloads of people checking in. So I took my own bags up as you could clearly see it was overwhelming for them. I called the one working lift and when it came up to my level it had someone's coat and suitcase in it without anyone with it. Ge I am glad I did not leave my bags with them. When trying to get out of lift I was mobbed by the waiting people trying to go up to their rooms. I had to request several times to let me out first. Why was the management not coordinating orderly service. I came down to complain that air conditioning wires were using masking tape all around the controller and wires sticking out of the wall at the aircon controller. There was no fridge in the room, there is mould in the bathroom in the shower and basin sink. The air con not working well, the walkways and lifts looked poorly maintained. Dirt on walls scuff marks etc. No face washers, bedside table flashing light. Agent at reception said there is nothing we can do about it. I asked for the duty manager and she said not here at this hour. You can make a complaint to them tomorrow. So I said so you are not going to do anything today. The answer was I could give you drink vouchers and I declined as I was wanting the issues resolved. I informed her that I was an Accor member and this is worse kept motel I have ever been too. Well nothing can be done except to complain tomorrow after I check out. That confirms why I book normally with IHG they are so so superior to Accor. Rating to me was way less then 2*

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you experienced with the lift service upon your arrival, especially when the hotel was experiencing a high volume of guests. Our goal is always to provide efficient and comfortable service, and it seems we fell short in this instance. Your concern regarding the safety of your belongings and the coordination of service during busy periods is taken seriously. We strive to ensure all guests feel secure and attended to, and we regret that we did not meet these standards for you. The condition of the air conditioning in your room is certainly not indicative of our commitment to guest comfort, and we apologize for any discomfort this may have caused. Cleanliness and maintenance are of utmost importance to us, and we are disheartened to learn that this was not reflected in your room standards. Please be assured that we have rigorous housekeeping protocols in place to ensure that all guests enjoy a clean and well-maintained environment. We are also saddened to hear that our team's responsiveness did not meet your expectations, and we will reflect on your feedback to improve our service. As an Accor member, we understand that you expect a certain level of quality and service. We apologize that your experience did not align with the high standards we aim to uphold. We hope we can welcome you back in the future. Kind regards, Sven Beek, General Manager

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Other web-users rate our hotel

  • 689 reviews 9.2/10 Location
  • 1,332 reviews 5.7/10 Room
  • 971 reviews 7.8/10 Service
  • 28 reviews 8.4/10 WiFi
  • 717 reviews 7.4/10 Breakfast
  • 648 reviews 4.5/10 Cleanliness
  • 587 reviews 5.8/10 Comfort
  • 333 reviews 4.1/10 Food

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