Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.0/5 1,196 reviews

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Mercure Mannheim Am Friedensplatz - Image 1
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Am Friedensplatz 1, 68165 MANNHEIM, Germany

Description

Hotel extras

  • Air-conditioned hotel rooms

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Telephone
Fax +49 621 976701670

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,196 reviews

TripAdvisor Rating  3.5/5  526 reviews

Disaster

Customer review rating 1.0/5

Philippe Business - Confirmed reviews ALL

No restaurant No bar No TV control No umbrella to look for restaurant outside Insects in the bed No heat control

Dear Philippe, Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you experienced during your stay with us. Our aim is to provide a comfortable and enjoyable environment for all our guests, and it seems we fell short in your case. We apologize for the inconvenience with the temperature regulation in your room. Our hotel typically prides itself on maintaining a high standard of cleanliness, and it is disheartening to know that your experience was not reflective of this. Regarding the absence of a TV remote control and an umbrella, we understand the discomfort these issues may have caused you. While we do not have a restaurant within the hotel, our guests often enjoy the regional and international cuisine offered in our dining area, and we regret if this was not communicated effectively to you during your stay. We recognize the importance of a smooth and correct booking process, and we are sorry for any error that occurred with your reservation. Additionally, we apologize for the slower than desired internet connection, and we will look into improving this service. We will also review our housekeeping procedures to ensure that our high standards are consistently met. Your comments regarding the restaurant and bar services have been noted, and we will work to enhance the guest experience in these areas. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Sven Beek, General Manager

Well located, efficient room.

Customer review rating 4.0/5

Helma Families - Confirmed reviews ALL

Well located, quick check-in, efficient room.

Dear Helma, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the well-situated location of our hotel, the ease of our booking process, and the efficiency of our rooms. Our central location allows for convenient access to nearby attractions and public transportation, ensuring a seamless stay for our valued guests like yourself. Furthermore, we strive to provide an effortless reservation experience and functional accommodations that cater to the needs of our guests. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Sven Beek, General Manager

Well located

Customer review rating 4.5/5

Frank Couples - Confirmed reviews ALL

walking distance to the congress center

Dear Frank, Thank you very much for this kind review of your recent stay. It is a pleasure to know that your stay with us was a positive one. We are delighted that you appreciated the proximity to the congress center and our strategic location, facilitating seamless access to your events and local attractions. Situated just a stone's throw away from the Mannheim Congress Center Rosengarten, Mercure Hotel Mannheim am Friedensplatz is indeed a convenient choice for visitors attending various conferences and exhibitions. We look forward to seeing you again soon. Best regards, Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

Good for 1 night

Customer review rating 4.0/5

Divepetem9 Business - Confirmed reviews ALL

Location is pretty good with ample car parking. Room was OK with a Nespresso coffee maker and free to use mini bar with some beer and soft drinks. Bed was comfortable but the room just felt a little worn. Frustrating that you cannot charge your meal or drinks at the bar (less than 10m from reception) to your room, luckily I had Apple pay on my phone. Breakfast was good but there are various stations for cold plates, hot food, drinks and pastries so it is a bit of a search. Would I stay again if in the area, possibly.

Dear Guest, Thank you for taking the time to share your review. We are delighted that you enjoyed the ample car parking, the in-room Nespresso coffee maker, and our complimentary mini bar offerings, as we strive to provide convenient and comfortable amenities for our guests. It is also great to hear that you found the bed to your liking, ensuring a restful night's sleep. However, we apologize that you felt the room condition could be revitalized and encountered inconveniences with the billing process at the bar. We understand that such details matter and we are constantly looking for ways to improve our guest experience. Moreover, we regret to hear that the service at the reception desk during check-out did not meet your expectations and we will certainly reflect on your feedback to enhance our efficiency during busy times. Nonetheless, we are pleased that you found our breakfast selection satisfying and that the hotel's location served you well. Our hotel is indeed well-situated with easy access to local attractions and transportation, and we hope this elevated your overall stay with us. We hope we will have the opportunity to see you again in the future. Best regards, Sven Beek, General Manager

Nice stay at Mercure hotel Mannheim

Customer review rating 5.0/5

Paul B. Business - Confirmed reviews ALL

Friendly personel , quiet location , clean comfortable rooms.

Dear Paul, Thank you for taking the time to share your review. It brings us immense pleasure to hear about your satisfying stay at Mercure Hotel Mannheim am Friedensplatz. We are delighted that you enjoyed the serene ambiance, immaculate accommodations, and our commitment to eco-friendly initiatives like soap and shampoo dispensers. It is great to know that our app provided you with a seamless experience, enhancing the comfort of your stay. Our team takes pride in delivering friendly service that makes our guests feel welcome and at home. We hope we will have the opportunity to see you again in the future. Best regards, Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

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Other web-users rate our hotel

  • 712 reviews 9.3/10 Location
  • 1,329 reviews 5.9/10 Room
  • 947 reviews 7.9/10 Service
  • 25 reviews 7.8/10 WiFi
  • 700 reviews 7.2/10 Breakfast
  • 627 reviews 5.1/10 Cleanliness
  • 606 reviews 5.9/10 Comfort
  • 331 reviews 3.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.