Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.0/5 956 reviews

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Description

Hotel extras

  • Air-conditioned hotel rooms

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  956 reviews

Customer review rating 1.5/5

Magdalena D. E. Couples - Confirmed reviews ALL

I have to say that we are booking this hotel al least 3 times a year since few years. Unfortunately we had not a pleasant experience last two times, as the heating / ac wasn’t working so we had cold room for 14 nights. Plus the water was cold in the morning so we weren’t able to shower. I had send multiple emails but no one reply so contacted All Accor to solve the problem. This situation is now happening the second time of our stay so I am not sure if we will book it again. The staff is very kind but helpless about this issue .

Dear Magdalena, Thank you for letting us know about your concerns. We deeply value your loyalty as a Silver member and appreciate your recognition of our dedicated staff, especially the night team member who contributed positively to your experience. We sincerely apologize that your recent stays fell short of expectations. Please know that our maintenance team has been informed to address the heating and water systems promptly. While we regret any inconvenience caused, our reception team is always available to assist with immediate concerns during your stay. Your kind words about our staff’s warmth are heartening, and we aim to ensure every aspect of your next visit reflects the commitment you’ve come to expect from us. We hope to see you again in the future. Kind regards, Sven Beek, General Manager

Customer review rating 1.5/5

Samuele Solo - Confirmed reviews ALL

The hotel is in a quiet location not far from Maimarktgelände which was very ideal for me. However I didn’t particularly like the room: 1. when I entered it was very cold, it was impossible to turn the heating on and I had to use a portable radiator to warm it up a little 2. In the bathroom the soap dispensers were broken and the hairdryer was not working 3. The room felt a bit poorly furnished 4. I paid for late check out at 6pm and at noon one of the cleaning ladies woke me up and argued that I had to leave the room immediately. Only after several minutes of discussion, she finally agreed to let me stay.

Dear Samuele, Your feedback matters to us, and we’re committed to using it to make meaningful improvements. We are pleased our location near Maimarktgelände provided convenience during your visit. We sincerely apologize that your experience fell short in some areas. Our team is committed to addressing maintenance concerns promptly and ensuring all amenities meet our standards. While our rooms are designed for comfort, we understand your feedback and will review our protocols to enhance future stays. Kind regards, Sven Beek, General Manager

Customer review rating 4.5/5

John F. Solo - Confirmed reviews ALL

Helpful staff, nice room, good food, I will be back in June.

Dear John, It was a pleasure to receive your kind feedback. We are delighted to hear you enjoyed your stay at Mercure Hotel Mannheim am Friedensplatz. It’s wonderful to know our team’s hospitality made a positive impression and your room met your expectations. We also appreciate your kind words about the dining options and are glad your booking process through our website was seamless. As a valued member of our loyalty programme, your continued trust motivates us to keep delivering memorable stays. We look forward to welcoming you back. Best wishes, Sven Beek, General Manager

Customer review rating 2.0/5

Eric K. Business - Confirmed reviews ALL

The heating & aircondition system at the entire hotel is out of order.

Dear Eric, Thank you for taking the time to share your feedback. We appreciate your mention of our receptionist, who made a positive impact during your stay. However, we sincerely apologize that your experience fell short in some areas. We are addressing the technical difficulties encountered to ensure a comfortable environment for all guests. Finally, we value your loyalty as a Classic member and hope to welcome you back for a more seamless visit. We hope you will come and stay with us again. Best wishes, Sven Beek, General Manager

Customer review rating 4.5/5

Helma V. Couples - Confirmed reviews ALL

Good price, quality balance. Only miss coffee, tea take away option.

Dear Helma, Thank you for this positive review. We are delighted to hear you enjoyed your stay at Mercure Hotel Mannheim am Friedensplatz. Your appreciation for our convenient location and the balance between quality and comfort means a lot to us. We’re also thrilled you found our booking process efficient and valued your experience as a Classic member of our loyalty program. We look forward to welcoming you back. Kind regards, Sven Beek, General Manager

Other web-users rate our hotel

  • 459 reviews 9.2/10 Location
  • 918 reviews 5.8/10 Room
  • 617 reviews 8.5/10 Service
  • 5 reviews 10/10 WiFi
  • 408 reviews 5.6/10 Comfort
  • 405 reviews 5.9/10 Cleanliness
  • 359 reviews 7.7/10 Breakfast
  • 200 reviews 3.6/10 Amenities

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