Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 3.9/5 1,169 reviews

Mercure Mannheim Am Friedensplatz - Image 1
Mercure Mannheim Am Friedensplatz - Image 2
Mercure Mannheim Am Friedensplatz - Image 3
Mercure Mannheim Am Friedensplatz - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE-certified hotel

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,169 reviews

TripAdvisor Rating  3.5/5  520 reviews

Great hotel

Customer review rating 3.5/5

F Families - Confirmed reviews ALL

Very good hotel we stay there at least once a year . Big rooms , great room service and free parking on the side although they got paid parking we put the car in the side as Mannheim is safe place. Book in advance to get cheaper price . The only problem where the drunk people above us having trouble the whole night .

Dear Guest, Thanks for taking the time to review your visit to our hotel. It's delightful to hear that you appreciate the spacious rooms and our room service, and we're glad you could take advantage of the complimentary parking options nearby. We're also pleased that you found value in booking in advance. We are, however, concerned about the disturbance from other guests during your stay. While we strive to ensure all our guests enjoy a restful experience, it seems we fell short on this occasion. Please accept our apologies for any inconvenience this may have caused. We look forward to welcoming you back in the future. Best regards, Marc Hirmer Front Office Manager Mercure Mannheim am Friedensplatz The Management

Customer review rating 4.0/5

Filip Families - Confirmed reviews ALL

The employee at the reception on Friday evening was outstanding! He deserves a 11/10! He helped me in a great way. The accommodation is a little used, but the beds are great! If you are looking for a place to spend the night, this hotel is great!

Dear Filip, Thank you for taking the time to share your review. We're thrilled to hear that our team member made such a positive impression on you; providing outstanding service is something we take great pride in. It's also very rewarding to know that you found our beds comfortable, ensuring a good night's sleep is a top priority for us. We're glad you felt our hotel was a great choice for your accommodation needs. Regarding your comments on the room, we appreciate your feedback and are committed to maintaining our facilities to the highest standards. We apologize if the cleanliness of the lavabo did not meet your expectations, and we will ensure our housekeeping team is attentive to all aspects of room preparation. We are looking forward to welcoming you again. Best wishes, Marc Hirmer Front Office Manager Mercure Mannheim am Friedensplatz The Management

My worst ever stay at the Mercure Mannheim. Not fit for purpose, never again!

TripAdvisor rating 1.0/5

Jeffrey C TripAdvisor review

I've stayed at this hotel 9 or 10 times over the years, often with my wife. After this latest experience, never again! The problem started at check-in. The lady at Reception appeared to speak little German or English! I was tired after travelling all day and enquired about the Restaurant. She told me that it was unavailable due to a Group booking. Excuse me but I'm a paying guest at a supposedly 4-star hotel! As an aside, I wasn't even offered a "Welcome Drink" which to which my status with my Accor Loyalty Card entitles me. Reception gave me a menu from an external Italian restaurant who would deliver - I phoned them but they were closed on a Sunday. So, she then gave me a menu from a Greek restaurant - I phoned them but they did no deliveries whatsoever. I went to see the Restaurant Manager who informed me that they have had a staffing problem for the last 3 months and, in any case, there was no food - i.e. a Restaurant with no staff and no supplies! So, I went hungry that night. I tried to have a shower before retiring but there was no hot water. So, hungry and unwashed! This is how Mercure treats its guests. Next morning, I wanted to have a shower before breakfast. There was still no water pressure, just a trickle of cold water. I phoned Reception and was told there was a technical problem in the boiler room but an engineer had been called - it wasn't fixed by the time I checked-out. I complained to Mercure Customer Service who were sympathetic and wrote to me that the Manager would resolve the problem and give me the refund I'd requested. Despite 3 reminders, I've had no contact from the Manager and no refund. This hotel and, more so, its management are "not fit for purpose". Mercure need to get their act together.

Dear Jeffrey, Thank you for taking the time to share your feedback. We're truly disappointed to hear about the challenges you faced during your most recent stay. Our goal is to provide a seamless and enjoyable experience for all our guests, and it appears we fell short in your case. We apologize for any inconvenience caused by the restaurant being fully booked and the subsequent difficulties you encountered when attempting to order food. Our team strives to accommodate our guests' needs, and we regret that we were not able to provide you with satisfactory dining options. The lack of hot water you experienced is certainly not up to our standards, and we understand the frustration this must have caused. I can assure you that such technical issues are an exception and our maintenance team is dedicated to resolving such matters promptly. We are taking your comments seriously and are looking into the communication issues you've mentioned, as we aim to always deliver clear and helpful information to our guests. Please rest assured that we are addressing these concerns internally to ensure they do not recur. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Marc Hirmer Front Office Manager Mercure Mannheim am Friedensplatz The Management

Extremely disappointed with the service this time.

Customer review rating 0.5/5

Jeffrey Business - Confirmed reviews ALL

Having checked in at 19:00 on a Sunday after a long journey, I had expected to be able to dine in the Restaurant - it is after all supposedly a 4* hotel. I was told that the Restaurant wasn’t available due to a group booking but was given menus from 2 external restaurants who I was told by Reception would be able to deliver. Unfortunately one of them was closed (on a Sunday) while the other one told me they no longer deliver to this hotel. I spoke to the Restaurant Manager who told me that the hotel has had a staffing problem for the last 3 months and there was no one in the kitchen able to prepare any sort of meal for me. So, I went hungry. Next morning, I wanted to have a shower but there was only a trickle of cold water. I called Reception who advised that there was a fault with the pump but an engineer would be called. By the time I needed to check-out, there was still no water. So, not only was I hungry but I was unwashed! I’ve tried to contact the Management via Accor Customer Service but more than 1 week after the event, no one has had the common courtesy to respond - the Management appears to be „missing in action“ and unwilling to offer any sort of apology.

Dear Jeffrey, Thank you for taking the time to review your stay. We are truly sorry to hear about the inconveniences you experienced regarding dining options and the water supply issue during your visit. Our aim is to provide a high standard of service, and it is clear we fell short in these areas. Please be assured that the situation with the restaurant availability was exceptional and we are actively working to prevent such occurrences in the future. Regarding the hot water issue, we are taking this very seriously and have addressed the matter to ensure it does not repeat. We are also looking into the communication breakdown about external restaurant deliveries to make sure our guests receive accurate information. We hope you will consider staying with us again in the future. Best regards, Achim Martin, General Manager

Its a ok kind of experience

Customer review rating 3.0/5

Sameer Business - Confirmed reviews ALL

The room phone was not working to speak to the reception. Tried calling multiple times at the hotel phone using mobile but no response.

Dear Sameer, Thank you for taking the time to provide your feedback. We appreciate you highlighting our hotel's proximity to cultural attractions like the Mannheim Planetarium and Luisenpark Gardens. It's wonderful to know that our location enhanced your stay. We apologize for the inconvenience you faced regarding the communication with our reception. Rest assured, we are looking into this matter to ensure our guest services are readily accessible at all times. Our hotel strives to provide a comfortable environment, and we're glad you enjoyed the amenities provided, including the complimentary water bottle and blackout facilities in your room. We are looking forward to welcoming you again. All the best! Achim Martin, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 649 reviews 9.2/10 Location
  • 1,289 reviews 5.7/10 Room
  • 939 reviews 7.7/10 Service
  • 25 reviews 6.5/10 WiFi
  • 696 reviews 7.3/10 Breakfast
  • 641 reviews 4.4/10 Cleanliness
  • 553 reviews 5.9/10 Comfort
  • 338 reviews 3.7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Mannheim