Customer review rating (ALL Rating) 4.0/5 534 reviews
Mercure Mannheim Am Friedensplatz
Am Friedensplatz 1
Telephone +49 621 976700
Page out of
Access: 2.5 km / 1.55 mi 15 min walk / 3 min drive
Check-in from - Check out up to
The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.
All standard rooms (Double + Twin) have air conditioning, free WIFI up to 512 kb, kettle for making coffee and tea, in-room safe, flat screen -TV and 1 bottle of water on arrival
Page out of
Our guest reviews
100% genuine reviews from our guestsFind out more
Stressful check-in, difficult check-out
Customer review rating 2.5/5
Dr J. C. Solo - Confirmed reviews ALL
I've stayed here several times before and always found the service to be very good and the breakfast extremely good. This time, it didn't go so smoothly. On check-in, having booked a double room with sofa, I was allocated a room with 3 beds, already made up but no sofa (or relax-chair) as illustrated on the website for a "double room with sofa". I asked to switch and was given a different room - however it was identical to the first one. I tried for a third time, having to carry my luggage everywhere and this time was given the correct room. I was made to feel as though I had made an error during the booking process. Quite insulting! On checkout, I was asked to pay an energy surcharge - despite having paid for everything up-front and NO MENTION having been made of this charge either during the booking process or at check-in. Very unprofessional, more so the attitude of the Reception when I queried the unexpected charge. Arrogant and unhelpful!
Well Located, Run-down Hotel
Customer review rating 2.0/5
Michael L. Business - Confirmed reviews ALL
Infrastructure and service in the hotel did not match expectations. Unable to sit properly on the toilet seat as the toilet paper holder was approximately 8cm away and a service staff that took the used soap bar after one night and failed to replenish. Old, smelly carpets. Lots of room for improvement.
Dear Michael L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Mannheim am Friedensplatz. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mercure Hotel Mannheim am Friedensplatz, Direktion.
Customer review rating 4.0/5
Anonymous Couples - Confirmed reviews ALL
We love to stay at this hotel , the service is always great and the price also perfect. The only think I would say is that the hotel should be modernised as it’s a bit old. Apart from that great location, free parking around the hotel ( if you don’t book the hotel parking).
Dear Magdalena D., We very much appreciate your comments regarding your stay at the Mercure Hotel Mannheim am Friedensplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Mannheim am Friedensplatz The Management.
Customer review rating 1.0/5
Michael W. Business - Confirmed reviews ALL
The restaurant staff was unable/unwilling to charge my bill to my room. Upon checking out I complained and asked to speak to a manager and was told none were available
Nothing to recommend and good reasons to avoid…
TripAdvisor rating 1.0/5
Brucehaven Friends getaway - TripAdvisor review
Very disappointing. It’s not easy to find your way in when driving. Very poor signposting. I am an Accor Gold member and had booked two rooms some time earlier. On arrival reception refused to believe I had a booking and basically suggested go away as we are fully booked!!! On providing my booking confirmation it transpired the booking had been entered under another name. I asked about parking charges and was told it was free for guests. We did get the rooms and I asked for the name to be sorted out and was assured it would be done. I asked about welcome drinks and was told this was not available on this booking. I was not upgraded. We tried the restaurant and the simple advice is don’t bother. One of us ordered lemon chicken off the menu and this arrived as a piece of cooked chicken on a plate with nothing else at all not even any sauce. We had not been warned of this. The crowning glory was the following morning on trying to check out. I have to say the receptionist did try very hard. It transpired no names had been altered and the name and country on my gold card had been altered to the same as the rooms had been booked on!! Nine printouts of an invoice were required before a correct one was produced. This process took a little over 50 minutes not welcome when heading off on a long journey and we subsequently missed a visit that had been planned as a result of the delay. To finally cap it all we tried driving out of the car park and found that we now needed to go back and pay for parking!! I will never stay here again.
In partnership with TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price