Mercure Mannheim Am Friedensplatz

The restaurant staff was unable/unwilling to charge my bill to my room. Upon checking out I complained and asked to speak to a manager and was told none were available

Very disappointing. It’s not easy to find your way in when driving. Very poor signposting. I am an Accor Gold member and had booked two rooms some time earlier. On arrival reception refused to believe I had a booking and basically suggested go away as we are fully booked!!! On providing my booking confirmation it transpired the booking had been entered under another name. I asked about parking charges and was told it was free for guests. We did get the rooms and I asked for the name to be sorted out and was assured it would be done. I asked about welcome drinks and was told this was not available on this booking. I was not upgraded. We tried the restaurant and the simple advice is don’t bother. One of us ordered lemon chicken off the menu and this arrived as a piece of cooked chicken on a plate with nothing else at all not even any sauce. We had not been warned of this. The crowning glory was the following morning on trying to check out. I have to say the receptionist did try very hard. It transpired no names had been altered and the name and country on my gold card had been altered to the same as the rooms had been booked on!! Nine printouts of an invoice were required before a correct one was produced. This process took a little over 50 minutes not welcome when heading off on a long journey and we subsequently missed a visit that had been planned as a result of the delay. To finally cap it all we tried driving out of the car park and found that we now needed to go back and pay for parking!! I will never stay here again.

Great. Sleep 12 hours

On arrival was told that we were not booked in. Only having confirmed a booking number and insisted that they check against it was it clear that I had booked. A substitute name had been used. The restaurant was poor, Lemon chicken was ordered and delivered red as a single piece of dry chicken on a plate with absolutely nothing else with it.

Compared to the years before the closed restaurant and bar where a big disappointment, especially because there are not to many options in the neighborhood. The other thing that bothered us is something you can not do a lot about is that the room was clearly used by smokers before us, disgusting.