Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.0/5 1,203 reviews

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,203 reviews

TripAdvisor Rating  3.5/5  521 reviews

Drity room

Customer review rating 1.0/5

Muhammad M. Solo - Confirmed reviews ALL

Room was so dirty and samlliy...even mini bar was not working everything side was too hot to drink...not happy at all even restaurant was closed at 9...

Well located

Customer review rating 4.0/5

Pieter5574 Families - Confirmed reviews ALL

The hotel is well located however it is a bit worn out. Breakfast is excellent. Be aware that the restaurant closes early due to shortage of staff. Bartender was ver friendly and helped us with ordering Pizza to be able to still eat in the hotel as one of our kids had the flu.

Dear Pieter, Thank you for taking the time to review your stay. It is always a pleasure to welcome a returning guest and we are truly happy to know that you received such friendly and professional service from our team members. While we regret that not everything about the hotel was to your liking; I have taken note of your comments and will be addressing this with our maintenance team who are on site and dedicated to the good upkeep of all the facilities and services. We are looking forward to welcoming you again. All the best! Sven Beek, General Manager

Good Stay

Customer review rating 3.5/5

Jeffery E. G. Solo - Confirmed reviews ALL

The only thing I did not like that there were no refrigerator in my room.

Dear Jeffery, Thank you for taking the time to review your stay. We are delighted to hear that you appreciated you stay. We are looking forward to welcoming you again. All the best! Sven Beek, General Manager

Great location

Customer review rating 5.0/5

William R. P. Friends - Confirmed reviews ALL

Great location, excellent food, professional service and, clean facilities.

Dear William, Thank you for taking the time to review your stay. It delights us to hear that our location served you well for your activities in Mannheim. Our proximity to local attractions and the ease of access are indeed aspects of our hotel that we take great pride in. We are also pleased to know that our prompt email responses contributed positively to your experience. Effective communication is a priority for us, and we strive to offer immediate assistance whenever needed. Your commendation of the breakfast selection and our chef staff is greatly appreciated. Providing an exceptional culinary experience is a cornerstone of our hospitality, and it brings us joy to know that it was a highlight of your stay. Acknowledging our efforts in maintaining cleanliness throughout our hotel reinforces our commitment to upholding the highest standards. The ALLSAFE label represents our dedication to your safety and well-being. Furthermore, we are encouraged by your recognition of our sustainable development initiatives. As stewards of the environment, we are committed to making continuous improvements in this area. Your satisfaction with these efforts inspires us to keep moving forward in our sustainability journey. We look forward to a return visit from you in the future. Best wishes, Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

Good hotel

Customer review rating 4.5/5

Ced Business - Confirmed reviews ALL

Quiet room, free parking, fast-charging EV station right next to the hotel, good breakfast, easy access from the highway (overnight stay during a business trip). All good!

Dear Guest, Thank you for taking the time to share this review of your stay with us. We are elated to hear that you found our rooms to be tranquil, providing a restful retreat after your travels. It's also gratifying to know that our complimentary parking amenities and the proximity of the fast-charging EV station added convenience to your stay. However, we regret to hear about your experience at reception. We strive to provide attentive and efficient service, and it appears we fell short in this instance. While we cannot change the past, we can assure you that we are committed to consistently improving our guest services. Your kind words about our delectable breakfast offerings and the ease of access from the highway are much appreciated. It is our aim to provide not only comfort but also convenience for all our guests, whether they're with us for business or leisure. We thank you for acknowledging these aspects of your experience. We all hope that we have the pleasure of welcoming you back on your next stay. Kind regards, Sven Beek, General Manager

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Other web-users rate our hotel

  • 693 reviews 9.3/10 Location
  • 1,333 reviews 6.1/10 Room
  • 977 reviews 7.8/10 Service
  • 28 reviews 8.3/10 WiFi
  • 716 reviews 7.2/10 Breakfast
  • 653 reviews 4.7/10 Cleanliness
  • 580 reviews 6.3/10 Comfort
  • 339 reviews 3.8/10 Food

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