Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.0/5 697 reviews

Hotel extras

  • An ALLSAFE-certified hotel

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

All standard rooms (Double + Twin) have air conditioning, free WIFI up to 512 kb, kettle for making coffee and tea, in-room safe, flat screen -TV and 1 bottle of water on arrival

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  697 reviews

TripAdvisor Rating  3.5/5  509 reviews

Another disappointing experience

TripAdvisor rating 2.0/5

Jeffrey C TripAdvisor review

There was chaos on check-in which was a repeat of what happened on a previous visit 3 months earlier. Having booked a double room with sofa, my wife and I were allocated a room with 3 beds all made up and with nowhere to sit. So, we traipsed down to Reception to be confronted by a surly receptionist who informed us that we had to wait 15 minutes for the room to be changed. Given that it was past the 15:00 check-in time and that we had already been travelling all day, I objected. Only then, did we receive a change to the correct room, albeit grudgingly. We had been travelling all day from home in Switzerland and were tired (hence our frustration regarding the room chaos) and hungry. I asked about the restaurant and was told that it would be open at 6 when we wanted to dine. However, I was not told that the menu was in effect a very limited, bar menu. Had your Reception taken the trouble to answer my query intelligently, we could have found a proper restaurant elsewhere but, instead, we decided to "grin and bear it". Mercure Mannheim need to upgrade the quality of their staff and customer service - its currently more what one might expect from a 2 star hotel, not one with 4 stars.

Nice hotel, good restaurant but chaotic Check-in/Reception

Customer review rating 1.5/5

Jeffrey Couples - Confirmed reviews ALL

The chaos on check-in was a repeat of what happened on my previous visit 3 months earlier. Having booked a double room with sofa, my wife and I were allocated a room with 3 beds all made up and with nowhere to sit. So, we traipsed down to Reception to be confronted by a surly receptionist who informed us that we had to wait 15 minutes for the room to be changed. Given that it was past the 15:00 check-in time and that we had already been travelling all day, I objected. Only then, did we receive a change to the correct room, albeit grudgingly. Mercure Mannheim need to upgrade the quality of their staff and customer service!

Dear Jeffrey C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Mannheim am Friedensplatz. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mercure Hotel Mannheim am Friedensplatz, Direktion.

Uninformed

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

We had a superior room which the app said included the mini-bar, however on check in no one mentioned this. We only found out when we checked our rate with our reservation upon leaving. There were no bath mats for when you get out of the shower and on the second day they had no clean towels ( when we arrived there was only I hand towel). We tried to go to dinner in the restaurant however they were closed due to having a banquet going on, we were told it will be open tomorrow. Go back the next night and No ala cart meals, only buffet. I’m not hungry enough to pay for a buffet. All in all, very bad experience.

Dear Geof S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Mannheim Am Friedensplatz. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mercure Hotel Mannheim am Friedensplatz, Direktion.

Noise on 6th floor

Customer review rating 1.5/5

Nick Families - Confirmed reviews ALL

The hotel is as you expect. However there was a lot of noise on my floor. Dogs barking down the corridor. An annoying alarm that started at 6:00 and continued every minute until I vacated the room at 9 o'clock. Poor sound proofing on these rooms

Dear Nick M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Mannheim Am Friedensplatz. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mercure Hotel Mannheim am Friedensplatz, Direktion.

Customer review rating 2.5/5

Business T. Business - Confirmed reviews ALL

too high costs for room which hasn't seen a vacuum cleaner for quite some time.

Dear Andreas R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Mannheim am Friedensplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Mannheim am Friedensplatz, Direktion.

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Other web-users rate our hotel

  • 293 reviews 9/10 Location
  • 696 reviews 5.9/10 Room
  • 517 reviews 8.2/10 Service
  • 15 reviews 7.7/10 WiFi
  • 388 reviews 4/10 Cleanliness
  • 347 reviews 7.4/10 Breakfast
  • 264 reviews 6/10 Comfort
  • 159 reviews 3.8/10 Food

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