Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.0/5 1,191 reviews

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Mercure Mannheim Am Friedensplatz - Image 1
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Mercure Mannheim Am Friedensplatz - Image 3
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Am Friedensplatz 1, 68165 MANNHEIM, Germany

Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Telephone
Fax +49 621 976701670

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,191 reviews

TripAdvisor Rating  3.5/5  521 reviews

Great location

Customer review rating 5.0/5

William R. P. Friends - Confirmed reviews ALL

Great location, excellent food, professional service and, clean facilities.

Dear William, Thank you for taking the time to review your stay. It delights us to hear that our location served you well for your activities in Mannheim. Our proximity to local attractions and the ease of access are indeed aspects of our hotel that we take great pride in. We are also pleased to know that our prompt email responses contributed positively to your experience. Effective communication is a priority for us, and we strive to offer immediate assistance whenever needed. Your commendation of the breakfast selection and our chef staff is greatly appreciated. Providing an exceptional culinary experience is a cornerstone of our hospitality, and it brings us joy to know that it was a highlight of your stay. Acknowledging our efforts in maintaining cleanliness throughout our hotel reinforces our commitment to upholding the highest standards. The ALLSAFE label represents our dedication to your safety and well-being. Furthermore, we are encouraged by your recognition of our sustainable development initiatives. As stewards of the environment, we are committed to making continuous improvements in this area. Your satisfaction with these efforts inspires us to keep moving forward in our sustainability journey. We look forward to a return visit from you in the future. Best wishes, Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

Good hotel

Customer review rating 4.5/5

Ced Business - Confirmed reviews ALL

Quiet room, free parking, fast-charging EV station right next to the hotel, good breakfast, easy access from the highway (overnight stay during a business trip). All good!

Dear Guest, Thank you for taking the time to share this review of your stay with us. We are elated to hear that you found our rooms to be tranquil, providing a restful retreat after your travels. It's also gratifying to know that our complimentary parking amenities and the proximity of the fast-charging EV station added convenience to your stay. However, we regret to hear about your experience at reception. We strive to provide attentive and efficient service, and it appears we fell short in this instance. While we cannot change the past, we can assure you that we are committed to consistently improving our guest services. Your kind words about our delectable breakfast offerings and the ease of access from the highway are much appreciated. It is our aim to provide not only comfort but also convenience for all our guests, whether they're with us for business or leisure. We thank you for acknowledging these aspects of your experience. We all hope that we have the pleasure of welcoming you back on your next stay. Kind regards, Sven Beek, General Manager

Pleasant stay

Customer review rating 5.0/5

Kelly Solo - Confirmed reviews ALL

Clean, quiet, well functioned hotel. It can be a bit loud when people play music in the groundfloor terrace. Good transportation link. Comfy bed

Dear Kelly, We are delighted to hear that you enjoyed a pleasant stay with us and appreciated the cleanliness and tranquility of our accommodations. It is also gratifying to know that our transportation links met your expectations and that you found the bed to be comfortable for a restful night's sleep. We regret any inconvenience you experienced due to noise from the groundfloor terrace. While we strive to offer a serene environment for all our guests, we recognize that at times external factors can impact the ambiance. We are continually working on ways to minimize any disturbances and value your observation on this matter. It is our aim to provide an excellent service experience, and we are thrilled that many aspects of your stay were to your satisfaction. Our team takes great pride in contributing to a comfortable and enjoyable visit for all our guests. It would be a pleasure to welcome you back. Kind regards, Sven Beek, General Manager

Great employees

Customer review rating 5.0/5

El P. Friends - Confirmed reviews ALL

The employees I dealt with were very kind and always tried to find a solution to my requests.

Dear P., Thank you for this high rating. We are thrilled to hear that your experience with us was both easy and fast. Our team strives to provide efficient service, and your comments affirm our efforts. We are particularly proud of our male staff members who have been highlighted for their exceptional service. It is always gratifying to receive positive recognition for their dedication and hard work. Your satisfaction with the cleanliness of our hotel is greatly appreciated. We also noticed your interest in learning more about our sustainability initiatives. While this was not detailed in your review, we invite you to contact us directly, and we would be more than happy to provide you with further information regarding our efforts in sustainable development. We would be delighted to welcome you back on another occasion. All the best, Sven Beek, General Manager

Good standard

Customer review rating 4.0/5

Mariusz Business - Confirmed reviews ALL

I was a bit discouraged by the reviews online but after the stay I have no idea where they came from. The room was clean, well equipped, and spacious. Yes, the hotel has its years, and it's not a 5 star, but it's absolutely fine for a short stay.

Dear Mariusz, We'd like to thank you for taking the time to review your experience. We are delighted to hear that the standard of our hotel met your expectations and that you found the room to be clean, well-equipped, and spacious. It is our aim to provide a comfortable experience for all our guests, and we are glad that we succeeded during your visit. While we recognize that our hotel has been standing since the 1980s, we take pride in the maintenance and refurbishments that have been made to ensure a quality experience, as reflected in your satisfactory stay. We appreciate your understanding that while we may not be a 5-star establishment, our focus on quality service and guest comfort remains unwavering. We are pleased that you found our hotel suitable for a short stay and that your personal experience was a positive one, contrary to the concerns that may arise from online reviews. We believe that each guest's experience is unique and we're glad you gave us the opportunity to show you the quality of our services. We hope to welcome you back for another visit. All the best, Sven Beek, General Manager

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Other web-users rate our hotel

  • 690 reviews 9.3/10 Location
  • 1,335 reviews 6/10 Room
  • 970 reviews 7.8/10 Service
  • 27 reviews 7.7/10 WiFi
  • 723 reviews 7.2/10 Breakfast
  • 662 reviews 4.7/10 Cleanliness
  • 582 reviews 6.1/10 Comfort
  • 341 reviews 3.9/10 Food

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