Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 3.9/5 1,196 reviews

Best price
guarantee
Mercure Mannheim Am Friedensplatz - Image 1
Mercure Mannheim Am Friedensplatz - Image 2
Mercure Mannheim Am Friedensplatz - Image 3
Mercure Mannheim Am Friedensplatz - Image 4
Am Friedensplatz 1, 68165 MANNHEIM, Germany

Description

Hotel extras

  • Air-conditioned hotel rooms

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Telephone
Fax +49 621 976701670

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,196 reviews

TripAdvisor Rating  3.5/5  525 reviews

Good stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Good stay overall, but the lift needs to be repaired. It doesn’t go to the ground floor.

Dear Guest, Thank you for taking the time to share your review. We are pleased that you had a good stay overall at Mercure Hotel Mannheim am Friedensplatz, enjoying our carefully curated amenities and the comfort of your accommodations. We sincerely apologize for the inconvenience with the lift and the responsiveness of our staff during your visit. While our elevators are regularly maintained for the convenience of our guests, we regret that you encountered difficulties. Furthermore, we expect our staff to provide prompt and attentive service, and it appears we fell short in this regard. We are sorry that our service did not meet your expectations and are reviewing your comments with our team in order to improve our service. We hope you were able to appreciate the prime location of our hotel, just steps away from the Luisenpark Gardens, the Mannheim Planetarium, and with excellent public transport connections that ease the exploration of the city. We hope we will have the opportunity to see you again in the future. Best regards, Sven Beek, General Manager

dirty, run down, I feel sorry for the staff working there and I am shocked this is a Mercure hotel

Customer review rating 1.0/5

Imdb Families - Confirmed reviews ALL

The staff are professional, happy to help, but you can see they are disenchanted. The hotel is in a state of disrepair. Maintenance is poor. The hallway carpeting is dirty. (please invest in a deep cleaning machine, and use it). The rooms are shabby, poorly maintained and dirty. There are enormous silverfish in the room - we found 3 in my daughter's bedcovers and 2 more on the curtains. There was an enormous coffee(??) splash on the curtain. My son asked if someone had been murdered there. The bed linen and towels are worn and full of holes (please don't justify it by being "eco friendly"). I went to the reception to report these insects and the receptionist without a word just changed our room (meaning he was aware of this issue and is taking a fatalistic approach; and by reading Google reviews I can see dirty rooms full of all sorts of insects is a standard feature here). The second room wasn't any better, in fact, it was worse - the airconditioning didn't work (please don't find silly excuses that it's a new thing, as Google reviews specify this as a long standing problem) and there was again a plethora of insects. I have never seen such gigantic silverfish. A part of the curtain was hanging loosely. The walls and carpets were dirty and all the doors were battered and chipped. We slept in our clothes, with towels over the pillows and without duvets, to avoid unpleasant surprises and with the window open as the aircon was not working. We could not wait for the morning to get away from this place never to return. The breakfast experience - the staff is professional and courteous, but the hotel seems to cater to large, unruly groups. There were several people from the bus tour group who dug their hands in the vegetable container as well as the muesli bowl, without using cutlery. (I understand you cannot do much about it, but that is the target guest group you are focusing on, which might also be what is lowering your standards. And the television channels - there are virtually no international channels (no BBC or CNN), but there are 2 Russian channels (one state television and one religious one). Given that most of the hotel chains have removed Russian channels from their tvs, I wonder why this hotel is keeping no less than 2 Russian channels available, and no other international channels.... I told the poor receptionist about our stay at checkout, and I felt really sorry for telling him about our ordeal, because you could see he had received such feedback often. I have stayed in a number of Accor hotels over the years, and in a few Mercure ones in Germany, but I have never seen such low standards. I was, and still am, utterly shocked. My children now use this night as the reference for the worst ever hotel. I booked it on the Accor website and did not check the google reviews as I had never ever had a bad experience with any Accor hotels. Actually, the Ibis Styles in Ettlingen is one of our favourite hotels and I have never had to doublecheck an Accor hotel on Google or Tripadvisor, I knew I could go to any of the hotels, but now no longer. I stayed in the UK and Ireland the week after this experience and did not once book an Accor hotel. Please invest in a good, full time Hausmeister and a deep cleaning vacuum cleaner, reconsider your target client group and be kind to your staff.

Dear Guest, Thank you for taking the time to review your visit. We are pleased that you found the professionalism of our staff to be noteworthy and that the ease of booking through the Accor website met your expectations. However, we are truly sorry to hear about the aspects of your stay that were not up to the standard you deserve. We understand that the cleanliness and state of repair in any hotel are fundamental to a comfortable stay, and we regret that we did not provide that for you. Moreover, we take note of your observations regarding the room's condition and the need for more thorough pest control practices. Finally, we are saddened to hear that the breakfast experience and the selection of television channels did not align with your expectations. We value your feedback and will earnestly consider your suggestions as we strive to improve our guest experience. Nonetheless, we are delighted that you found our staff's attitude commendable despite the challenges faced. It is our hope that their dedication to service left a positive impression. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Sven Beek, General Manager

Great for price

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Very nice stay only complaint is one of lifts was broken and our bathroom bin was broken

Dear Guest, Thank you for taking the time to share your review. We are pleased that you found our hotel to be a great value and that you had a very nice stay with us. Our team is committed to providing a comfortable and enjoyable experience for all our guests. However, we apologize for the inconvenience caused by the broken lift and the bathroom bin that did not meet your expectations. We understand how important these details are to the overall quality of your stay and we are addressing these concerns seriously. Nonetheless, we hope you were able to appreciate our central location near cultural landmarks like the Luisenpark and the Mannheim Planetarium, as well as our convenient public transport connections, ensuring a seamless experience for your travels in Mannheim. We do hope to welcome you back in the future. Best wishes, Sven Beek, General Manager

Well located

Customer review rating 3.0/5

Jaspinder S. Business - Confirmed reviews ALL

Staff is very nice and friendly

Dear S., Thank you for taking the time to share your review. We are delighted that you appreciated our hospitable staff and the convenient location of Mercure Hotel Mannheim am Friedensplatz, just a stone's throw from significant attractions such as the Congress Center Rosengarten, SAP Arena, and the tranquil Luisenpark. It is wonderful to hear that our team's friendliness contributed to a more enjoyable visit. We hope we will have the opportunity to see you again in the future. Best regards, Sven Beek, General Manager

Not satisfied than my expectations

Customer review rating 2.0/5

Jaye J. Families - Confirmed reviews ALL

The mattress was tilted so i couldn’t sleep all night. And the hairdryer worked only 5 seconds then stopped a few minutes. And again 5 seconds then stopped. I didn’t want to complain directly coz I have child and dog.

Dear Jaye, Thank you for your feedback, We regret to hear that your recent stay at Mercure Hotel Mannheim am Friedensplatz was marred by discomfort due to the mattress and issues with the hairdryer. We understand how crucial a good night's sleep is and the inconvenience that a malfunctioning hairdryer can cause, especially when travelling with family and a pet. We aim to provide our guests with a seamless experience, and it seems we fell short in this instance. We will certainly look into the condition of the mattress in the room you stayed in and ensure that our hairdryers are in proper working order to prevent such situations from recurring. We hope to welcome you again in the future. Best wishes, Sven Beek, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 710 reviews 9.2/10 Location
  • 1,349 reviews 5.8/10 Room
  • 963 reviews 7.8/10 Service
  • 28 reviews 8.1/10 WiFi
  • 714 reviews 7.4/10 Breakfast
  • 655 reviews 4.7/10 Cleanliness
  • 600 reviews 5.6/10 Comfort
  • 336 reviews 4.1/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Mannheim

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.