Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.1/5 952 reviews

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Am Friedensplatz 1, 68165 MANNHEIM, Germany

Description

Hotel extras

  • Air-conditioned hotel rooms

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Telephone
Fax +49 621 976701670

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  952 reviews

TripAdvisor Rating  3.3/5  535 reviews

Customer review rating 3.5/5

Martin H. Families - Confirmed reviews ALL

It was fine for one night stay. The room was actually really fine altough we had some problems with key cards. The interior of the hotel is long overdue for renovation.

Dear Martin, Thank you for taking the time to share this review of your stay. We are pleased to hear that your room met your needs during your family stay. Our team strives to maintain comfortable accommodations for all our guests. That said, we sincerely regret the inconvenience you experienced with the key cards and appreciate you bringing this to our attention. Please know our reception is available 24/7 to promptly assist with any technical difficulties. Additionally, we are glad you enjoyed our convenient location near Luisenpark Gardens and the congress center. Many guests find our proximity to public transport and local attractions enhances their stay. We hope to welcome you again on a future occasion. Best regards, Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

Customer review rating 2.0/5

Christine V. Business - Confirmed reviews ALL

After check in I have to change 3 times the room. Rooms are cold, heating didn't work. Found insects (dead and alive) in my room. Speaks not for a prof. housekeeping. The hotel in general is old and needs urgently modification.

Dear Christine, We appreciate that you took the time to review your feedback with us. We sincerely apologize that your stay fell short of expectations. The challenges you encountered with your accommodation and our service standards are not reflective of the experience we strive to provide. While we aim to maintain a comfortable environment for our guests, we recognize that we missed this mark during your visit. Your comments about the cleanliness and maintenance have been shared with our housekeeping team for immediate review. We appreciate your patience as we address these operational gaps to prevent recurrence. Our team is committed to resolving such issues promptly whenever they are brought to our attention during a stay. We are sorry about the tecnical problems with the heating system. We are not able to locate it at the moment. We hope to welcome you again in the future. Best wishes, Sven Beek, General Manager

Customer review rating 2.5/5

Katerina S. Business - Confirmed reviews ALL

My struggles started already during booking of the hotel. I was going to attend a seminar in this hotel and thus had a special rate for the stay. Although I sent two emails inquiring about accommodation, I received no answer at all. I then had to book directly via the website, hoping my "seminar code" will be applied. I appreciated the ladies at the reception desk, though when checking in I was asked for a higher price than what I booked. Luckily this was sorted quickly upon showing my booking details. What was rather unpleasant was that the central heating in my room was not working at all, which - as it was end of November - led to a pretty cold room (and I heard from colleagues that they had the same issue). The additional heater present in the room was not working either. As a vegan, I was also a bit disappointed with the food options offered for dinner, breakfast, and lunch. The best meal I got was during lunch when a plate was made ad hoc within 5 minutes. As nearly everyone can eat vegan food (and especially vegetarians), I would encourage the hotel to have good, nutritiously balanced vegan meal(s) as a standard, with the possibility to add meat or anything else for those who wish to do so. One thing I really liked was the various offer of plant-based milks in the small fridge!

Dear Katerina, Thank you for the feedback regarding your stay. We’re pleased you appreciated the variety of plant-based milk options available in our refreshment area. That said, we sincerely apologize that your experience fell short in some areas. Our team is reviewing the communication processes for special rate bookings to ensure clearer guidance for future guests. Regarding dietary preferences, we’re enhancing our menu development process to better accommodate diverse nutritional needs while maintaining flexibility for all guests. We hope we can provide you with an improved stay in the future. Kind regards, Sven Beek, General Manager

Customer review rating 4.5/5

Peter V. E. Business - Confirmed reviews ALL

I am a regular visitor, as business man. You find all facilities, parking, shoe shine machine, good breakfast , restaurant, well situated, friendly and efficient staff

Dear Peter, Thank you for positively reviewing your visit. We are delighted you found everything needed for a productive stay as a frequent business guest. We appreciate your mentions of the convenient parking, functional amenities like the shoe shine machine, and our satisfying breakfast. It was a pleasure to read that our team members made you feel welcome with their warm service. Additionally, we loved hearing you enjoyed our dining options and advantageous position near key areas. We also value your loyalty as a Gold member and thank you for highlighting the efficiency of our staff. We look forward to seeing you again. Kind regards, Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

Customer review rating 3.5/5

P. K. Business - Confirmed reviews ALL

Easy to reach, friendly reception, sufficient parking places. Rooms are well equiped and clean. Functioning of the airco in the room is poor, room temprature way to high. Good breakfast. Cosy bar. Improvement points; overall status of maintenance feom the hotel rooms and corridors, uniforms of personel not at the required level for 4 star hotel and upon arrival there is a welcoming committee of smokers in front of the main entrance.

Dear Guest, Thank you very much for the time taken to review your stay with us. We appreciate hearing that you found our location easy to reach and valued the available parking spaces. Your kind words about the welcoming reception team are a great encouragement. We regret that the climate control in your room did not perform adequately and sincerely apologize for the discomfort caused by the temperature. Regarding the internet speed, please know we take such feedback seriously for future improvements. Additionally, it’s wonderful you enjoyed both the morning meal and the relaxing atmosphere at our bar. Your recognition of our booking process efficiency and loyalty program means a lot to us. We look forward to the pleasure of seeing you again in the future. Kind regards, Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

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Other web-users rate our hotel

  • 490 reviews 9.2/10 Location
  • 922 reviews 6/10 Room
  • 629 reviews 8.5/10 Service
  • 9 reviews 9.1/10 WiFi
  • 427 reviews 6/10 Comfort
  • 425 reviews 5.6/10 Cleanliness
  • 395 reviews 7.7/10 Breakfast
  • 204 reviews 3.2/10 Amenities

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