Mercure Mannheim Am Friedensplatz 4 stars

Dear Guest, Thank you for taking the time to review your stay. We appreciate that you chose to stay with us. However, we are deeply concerned about the cleanliness issues you mentioned. Please be assured that we take such matters very seriously and have implemented elevated hygiene and prevention measures to ensure the safety and comfort of our guests. We apologize for any inconvenience you experienced and will address these concerns with our housekeeping team to prevent future occurrences. Regarding the customer service at the reception, we apologize if the response you received did not match your expectations. Indeed our hotel is surrounded by trees and it is possible, that insects may enter the room through an open window. We are working with a specialized company to avoid those incidents as good as possible. We also want to clarify that our hotel is a non-smoking property, and we will investigate the issue with the stained carpets and walls to ensure a more pleasant experience for our guests. We hope you will consider staying with us again in the future. Best regards, Achim Martin, General Manager

Dear Tobias. We thank you for taking the time to provide us with your feedback. We are glad to hear that you appreciated our convenient location close to the city center. However, we regret that our restaurant was closed during your stay and that the breakfast did not meet your expectations. We strive to provide a variety of options, including fresh bread rolls and pastries, and we will take your feedback into account to improve our offerings. We understand that the availability of food and beverages was not up to your expectations, and we apologize for any inconvenience this may have caused. We are continuously working on enhancing our services to provide a better experience for our guests. Your satisfaction as an ALL – Accor Live Limitless loyalty program member is important to us, and we appreciate your valuable feedback. We hope that we have the pleasure of welcoming you back. With very best wishes, Achim Martin, General Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciate the convenient app and affordable prices as a member of the ALL Accor Live Limitless loyalty programme. However, we are truly sorry to learn about the issues you experienced during your stay, particularly with the cleanliness of the room and the cigarette smell. Please rest assured that we take such matters seriously and have implemented elevated hygiene and prevention measures to ensure the safety and comfort of our guests. Moreover, we apologize for the inconvenience you faced with the parking. Our hotel does offer private parking with 120 spaces, and we understand that it can sometimes be challenging to find a spot. We will take your feedback into consideration to improve our parking facilities for our guests. Unfortunately you found some insects inside your room. As the hotel is surrounded by trees it can happen, that those are entering through the open window. Of course we take care to avoid this as much as possible through measures provided by a specialized partner. We also want to assure you that we are committed to providing a comfortable and enjoyable experience for all our guests, and we will address the concerns you raised with our team. We hope we can provide you with an improved stay in the future. Kind regards, Achim Martin, General Manager

Dear Rafael, Thank you for taking the time to provide your feedback. We are delighted to hear that you found our staff to be super friendly during your stay. However, we regret to learn about the cleanliness issue you encountered in your room. We take pride in maintaining high standards of cleanliness, and we apologize for falling short in this instance. Rest assured, we have addressed this matter with our housekeeping team to ensure such incidents do not occur in the future. We appreciate your feedback on our efforts to replace single-use plastic items with more ecological alternatives, and we are glad to know that you are satisfied with your ALL Accor Live Limitless Loyalty Programme membership. Your recommendations to friends, colleagues, and family are truly valuable to us. We hope to welcome you back for another visit. All the best, Achim Martin, General Manager