Mercure Mannheim Am Friedensplatz

Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.0/5 461 reviews

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Hotel extras

  • An ALLSAFE-certified hotel

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our accommodation(s)

All standard rooms (Double + Twin) have air conditioning, free WIFI up to 512 kb, kettle for making coffee and tea, in-room safe, flat screen -TV and 1 bottle of water on arrival

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  461 reviews

TripAdvisor Rating  3.5/5  506 reviews

Training Needed

Customer review rating 1.0/5

Michael W. Business - Confirmed reviews ALL

The restaurant staff was unable/unwilling to charge my bill to my room. Upon checking out I complained and asked to speak to a manager and was told none were available

Nothing to recommend and good reasons to avoid…

TripAdvisor rating 1.0/5

Brucehaven Friends getaway - TripAdvisor review

Very disappointing. It’s not easy to find your way in when driving. Very poor signposting. I am an Accor Gold member and had booked two rooms some time earlier. On arrival reception refused to believe I had a booking and basically suggested go away as we are fully booked!!! On providing my booking confirmation it transpired the booking had been entered under another name. I asked about parking charges and was told it was free for guests. We did get the rooms and I asked for the name to be sorted out and was assured it would be done. I asked about welcome drinks and was told this was not available on this booking. I was not upgraded. We tried the restaurant and the simple advice is don’t bother. One of us ordered lemon chicken off the menu and this arrived as a piece of cooked chicken on a plate with nothing else at all not even any sauce. We had not been warned of this. The crowning glory was the following morning on trying to check out. I have to say the receptionist did try very hard. It transpired no names had been altered and the name and country on my gold card had been altered to the same as the rooms had been booked on!! Nine printouts of an invoice were required before a correct one was produced. This process took a little over 50 minutes not welcome when heading off on a long journey and we subsequently missed a visit that had been planned as a result of the delay. To finally cap it all we tried driving out of the car park and found that we now needed to go back and pay for parking!! I will never stay here again.

Great

Customer review rating 4.5/5

Ann S. Solo - Confirmed reviews ALL

Great. Sleep 12 hours

Awful arrival, poor restaurant.

Customer review rating 0.5/5

Peter C. Couples - Confirmed reviews ALL

On arrival was told that we were not booked in. Only having confirmed a booking number and insisted that they check against it was it clear that I had booked. A substitute name had been used. The restaurant was poor, Lemon chicken was ordered and delivered red as a single piece of dry chicken on a plate with absolutely nothing else with it.

OK Hotel

Customer review rating 3.5/5

Martin Couples - Confirmed reviews ALL

Compared to the years before the closed restaurant and bar where a big disappointment, especially because there are not to many options in the neighborhood. The other thing that bothered us is something you can not do a lot about is that the room was clearly used by smokers before us, disgusting.

Dear Martijn 't H., We very much appreciate your comments regarding your stay at the Mercure Hotel Mannheim Am Friedensplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Mannheim am Friedensplatz, Direktion.

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Other web-users rate our hotel

  • 180 reviews 8.7/10 Location
  • 454 reviews 5.6/10 Room
  • 336 reviews 7.7/10 Service
  • 11 reviews 9.1/10 WiFi
  • 280 reviews 3.1/10 Cleanliness
  • 213 reviews 7.3/10 Breakfast
  • 108 reviews 3.2/10 Food
  • 92 reviews 3.3/10 Amenities

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