Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.1/5 943 reviews

Best price
guarantee
Mercure Mannheim Am Friedensplatz - Image 1
Mercure Mannheim Am Friedensplatz - Image 2
Mercure Mannheim Am Friedensplatz - Image 3
Mercure Mannheim Am Friedensplatz - Image 4
Am Friedensplatz 1, 68165 MANNHEIM, Germany

Description

Hotel extras

  • Air-conditioned hotel rooms

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Telephone
Fax +49 621 976701670

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  943 reviews

TripAdvisor Rating  3.3/5  535 reviews

Customer review rating 2.5/5

Katerina S. Business - Confirmed reviews ALL

My struggles started already during booking of the hotel. I was going to attend a seminar in this hotel and thus had a special rate for the stay. Although I sent two emails inquiring about accommodation, I received no answer at all. I then had to book directly via the website, hoping my "seminar code" will be applied. I appreciated the ladies at the reception desk, though when checking in I was asked for a higher price than what I booked. Luckily this was sorted quickly upon showing my booking details. What was rather unpleasant was that the central heating in my room was not working at all, which - as it was end of November - led to a pretty cold room (and I heard from colleagues that they had the same issue). The additional heater present in the room was not working either. As a vegan, I was also a bit disappointed with the food options offered for dinner, breakfast, and lunch. The best meal I got was during lunch when a plate was made ad hoc within 5 minutes. As nearly everyone can eat vegan food (and especially vegetarians), I would encourage the hotel to have good, nutritiously balanced vegan meal(s) as a standard, with the possibility to add meat or anything else for those who wish to do so. One thing I really liked was the various offer of plant-based milks in the small fridge!

Dear Katerina, Thank you for the feedback regarding your stay. We’re pleased you appreciated the variety of plant-based milk options available in our refreshment area. That said, we sincerely apologize that your experience fell short in some areas. Our team is reviewing the communication processes for special rate bookings to ensure clearer guidance for future guests. Regarding dietary preferences, we’re enhancing our menu development process to better accommodate diverse nutritional needs while maintaining flexibility for all guests. We hope we can provide you with an improved stay in the future. Kind regards, Sven Beek, General Manager

Customer review rating 4.5/5

Peter V. E. Business - Confirmed reviews ALL

I am a regular visitor, as business man. You find all facilities, parking, shoe shine machine, good breakfast , restaurant, well situated, friendly and efficient staff

Dear Peter, Thank you for positively reviewing your visit. We are delighted you found everything needed for a productive stay as a frequent business guest. We appreciate your mentions of the convenient parking, functional amenities like the shoe shine machine, and our satisfying breakfast. It was a pleasure to read that our team members made you feel welcome with their warm service. Additionally, we loved hearing you enjoyed our dining options and advantageous position near key areas. We also value your loyalty as a Gold member and thank you for highlighting the efficiency of our staff. We look forward to seeing you again. Kind regards, Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

Customer review rating 3.5/5

P. K. Business - Confirmed reviews ALL

Easy to reach, friendly reception, sufficient parking places. Rooms are well equiped and clean. Functioning of the airco in the room is poor, room temprature way to high. Good breakfast. Cosy bar. Improvement points; overall status of maintenance feom the hotel rooms and corridors, uniforms of personel not at the required level for 4 star hotel and upon arrival there is a welcoming committee of smokers in front of the main entrance.

Dear Guest, Thank you very much for the time taken to review your stay with us. We appreciate hearing that you found our location easy to reach and valued the available parking spaces. Your kind words about the welcoming reception team are a great encouragement. We regret that the climate control in your room did not perform adequately and sincerely apologize for the discomfort caused by the temperature. Regarding the internet speed, please know we take such feedback seriously for future improvements. Additionally, it’s wonderful you enjoyed both the morning meal and the relaxing atmosphere at our bar. Your recognition of our booking process efficiency and loyalty program means a lot to us. We look forward to the pleasure of seeing you again in the future. Kind regards, Mercure Mannheim am Friedensplatz Front Office Manager Marc Hirmer, Front office Manager

One of the worst experience I ever had

TripAdvisor rating 1.0/5

Özden Egemen D TripAdvisor review

The rooms are 16 degrees inside, I changed two rooms and all were the same, the heating is not working but on corridor its working. When I asked to stuff they are telling it might work it might not and not even taking it serious. If l'll be sleeping at the same temperature with outside what is the point of paying money to the hotel? Definately not recommended, even 2 star hotels providing better service.

Dear Egemen, Thank you for taking the time to share your feedback. Please accept our apologies for the heating issues and service shortfalls you experienced. While technical faults can occur unexpectedly, we acknowledge our responsibility to respond effectively when they do. Your feedback helps us identify areas needing sharper attention in our operations. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Sven Beek, General Manager

Customer review rating 4.0/5

Paul B. Couples - Confirmed reviews ALL

good stay but with several downsides: our room was for disabled people so not a fancy shower and without curtain and limited space between bed and wall for my wife; restaurant was closed without prior notice and the bar and breakfast room were hectic due to high occupation from several people arriving by bus; our room was very noisy and waken up by noice at 7 AM.

Dear Paul, Thank you very much for your recommendation. We’re pleased you found your stay comfortable and appreciated our competitive pricing. However, we sincerely regret some aspects fell short of your expectations. Our team remains available around the clock to address any immediate concerns during stays, and we’ve reinforced communication protocols regarding facility updates. Nonetheless, we’re glad you recognized the value we aim to provide, particularly given our prime location opposite Luisenpark Gardens with direct tram access to Mannheim’s main attractions. We look forward to welcoming you back in the future. Best wishes, Sven Beek, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 494 reviews 9.2/10 Location
  • 911 reviews 6.1/10 Room
  • 628 reviews 8.5/10 Service
  • 10 reviews 8.7/10 WiFi
  • 428 reviews 5.5/10 Cleanliness
  • 427 reviews 6/10 Comfort
  • 401 reviews 7.7/10 Breakfast
  • 208 reviews 3.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Mannheim

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.