Hotel it's okay. The staff are absolutely friendly. One staff from team organised me coffee, so that was so kindly. The hotel from the city is not from away, but also available tram. I think if somebody is going to the city doesn't need tram...

My only complaint with this hotel was that the Air Conditioning was not working in my room. I asked the reception for a fan and in Fairness they delivered a small one straight away. It was better than nothing! An other family member stayed in a different room and their AC worked fine. Perhaps I was unlucky with my room and maybe I should have complained on the first day. The Breakfast was very good but its not cheap! The hotel staff were very helpful. Overall I would recommend this hotel.

We stayed here for one night as a stopover between the Moselle valley and Munich. It is a good location although a bit tricky to find. Staff were helpful, room nice. Parking is expensive but we were lucky to find one free space on the quiet road outside. Never clear with Accor whether parking is free or not in Europe. Breakfast good.

Friendly staff to help us to do anything. I am really recommend everyone try to eat breakfast in here . quality is good and various tea selection is my best love part. Howerver, There are some dust in thr room, i think change the air is little problem maybe but if you wanna going Haidelberg, It is best choice and there are some sort of good local restaurants

Good one, friendly service at 23.00 Nothing much to say juste spend the night and the nice breakfast. Just the coridor are a little bit scary and old but the room was really nice. All the best. ......

Good service. When we arrived we were warmly given information etc. The room was not big but it was very Clean and so was the bathroom. There were not enough shampoo and toiletries though. The breakfast was really great with big variety and good quality.

An ideal location from where one reach Mannheim Centrum as well as many attractive destinations in the surrounding area such as Heidelberg, Bad Dürkheim and others. Excellent design with a large and generous reception hall, bar and cafeteria where one can get a much needed sandwich even at 2 o'clock in the morning after a lovely night out where there was no time for eating! Very nice rooms, spacious and very well equipped. Our most favored Accor hotel. A small minus: the lifts are a little too narrow, just enough for two people with not too much luggage however there are two of them next to each other!

Perfect hotel to stay during the weekend, as a private visitor. Our dog was also welcome, even received a little present when we entered the room. Good breakfast, though quite expensive. The only drawback might be the busloads of touring groups whom you may encounter during breakfast time.

I have stayed at Mercure in Mannheim for 5 nights, 4 nights in the begining of my trip and one night at the end. The 4 night stay was not so good, the cleaning is very poor, the toilet bin was empitied only once in this period, for example. So it was not so good as expected for a hotel at this class and I am a great fan of accor and usually only stay in this company hotels but that one was the worst.

Very good hotel. Good rooms recently renovated with style. However mobile reception is poor in this area of Mannheim and the internet was not working most of the night despite us having the higher level internet package included.

I enjoyed my short stay here. Super friendly welcome from the reception staff. Received an upgrade to superior room, did not even need to ask. Hotel looks outdated from the outside, but rooms are renovated and really comfortable.

Stayed at this hotel for several nights for me and my customers. Excellent service, plenty of space to park, close to the highway. Only 1.5 miles away from the town center. Service is great, breakfast ok (could maybe improve the choice), We had dinner once and I loved the salmon fish

Over all experience was good. Staff was good. I have stayed on this hotel couple of times however this time I have small comments. The bathmats were not exchanged. The sugar was not refilled for the coffee making machine. It could be that the room service was too busy or did not notice it. Otherwise the hotel was good.

It a wonderful place to stay for holiday or business but the internet connectivity needs to be worked on because it is very very poor. The staff is very friendly, the food is good, its close to the amenities.

I liked the location. It is a brisk walk from the center of the city. I would stay at this hotel again. The hotel is neat and clean. The breakfast is great and the patio is nice to sit down and relax. Cannot walk to the train station. Taxi to the airport is 11 euros.