ibis Heidelberg Hauptbahnhof Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 4,039 reviews

ALLSAFE approved hotel

Information message

ibis Heidelberg Hauptbahnhof
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+ 15 Services

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 heidelberg
germany

Fax: (+49)6221/913300

Check-in from 15h00

Check out up to 12h00

  • BUS:  33, 11, 41, 4 HAUPTBAHNHOF

  • BUS 33,11,41,4:  BUS 33,11,41,4 HAUPTBAHNHOF

  • TRAM 1, 4:  TRAM 21, 24 HAUPTBAHNHOF

  • TRAM:  1, 4 HAUPTBAHNHOF

  • By plane

    FRANKFURT RHEIN MAIN At 85km / 53.13 miles

  • By plane

    STUTTGART ECHTERDINGEN At 130km / 80.79 miles

  • By car

    AUTOBAHN 5 At 2km / 1.25 miles

  • By car

    AUTOBAHN 656 AUSFAHRT HD ZENTRUM At 0.5km / 0.31 miles

  • By train

    HAUPTBAHNHOF HEIDELBERG At 0.2km / 0.13 miles

GPS:49.403385, 8.677354

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

ibis Bar Non contractual photo

Our accommodation(s)

Soundproofing makes your room a peaceful haven and you can enjoy the ultimate in comfort in your Sweet Bed by ibis bed. All 170 rooms have individually adjustable air conditioning, free WIFI, TV with a wide range of Sky channels and a desk.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 80

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
ibis Heidelberg Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,039 reviews

TripAdvisor Rating 3.5/5

1,661 reviews

Improvement possible

TripAdvisor rating 3.0/5

HvOnTour 09/11/2021 TripAdvisor review

I had taken the time in the Accor app BEFORE arrival to fullfill all my personal data like address etc and after check in by the app, I got an sms that my room key will be ready by arrival. Still my room key was NOT ready by arrival AND in the reception they want me to fullfill my adress, passport number etc in an formular, which I clearly refused because it was already done. I also have to sign that I will not smoke in the room? I am an non-smoker and if I ever have to sign for non-smoking again, I for sure will find another accomodation. Ibis/Accor should go after the smokers and leave non-smokers in peace or it should be possible to inform about smoking in the personal profile in the app! To make my fast check in possible, I had to garantee the amount of €200,- by creditcard. That amount was released from my account today, three days AFTER check out AND also AFTER, my account was further drawn for the real stay price. Thats is really not okay! My creditcard should absolutely from the time of check out not any longer be charged by reserved amount, so I got the possibility to make other reservations and buyings. Conklusion: Improvement possible and necessarily.

Convenient location near Hbf.

Customer review rating 3.5/5

Mm Couples - 17/10/2021 Confirmed reviews ALL

Overall good despite problem with drainage in the shower cabin

Well located, good stay, friendly and helpful personnel

Customer review rating 4.0/5

D Business - 03/10/2021 Confirmed reviews ALL

I go to that hotel since about 10 years or longer. In the last years the room design and the designs of the breakfast room as well as some items in the breakfast have changed, that I think were not positive: (1) The floor before was a floor that could be cleaned wet and easily, now it is carpet that I find less hygienic. (2) The bed length has gone to 190cm. Im am almost 2 meters and I do not understand why one does not equip all rooms with 2meters given among the young generation there are frequently tall people (> 190cm). (3) The breakfast room before was simple but all tables high enough to permit relaxed eating. Now many are low. It looks better but is not practical. I also missed a few things at breakfast that I used to eat over 10 years. I gave 8/10 pts nevertheless as the personnel was very constructive for all requests and questions.

Dear Mr. D., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. We regret that you do not like the new design in breakfast. Our floor is cleaned daily and the carpet is also cleaned. Our beds are arranged by Accor, unfortunately we can not change much in the bed selection. We apologize that the size of the table has caused you trouble. Nevertheless, we would like to thank you for the kind praise regarding our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia - FO

Great location

Customer review rating 4.5/5

Noelle Y. Families - 21/09/2021 Confirmed reviews ALL

Clean, comfortable, and good location.

Excellent hotel with very helpful staff

TripAdvisor rating 5.0/5

Anthony2503 19/09/2021 TripAdvisor review

We arrived late on the Friday night due to traffic delays, staff members on reception were very helpful with printing out UK Passenger Locator forms and Covid PCR Test results before we hit the UK authorities in Calais the next day. Very much appreciated. Ibis Heidelberg hauptbahnhof is fast becoming our regular halfway stop to our house in Croatia ... thanks again

Personell was amazing.

Customer review rating 4.5/5

Tomas Business - 03/09/2021 Confirmed reviews ALL

Super friendly and helpful staff. Wi fi wasn't too good.

Team is welcoming. Hotel is near the main railway station. Parking a little small.

Customer review rating 4.0/5

Gilles G. Families - 17/08/2021 Confirmed reviews ALL

The hotel is about 45 minutes walk from old town center. Rooms are small. Parking is somewhat undersized. But team is welcoming and overall the stay was quite nice.

Dear GILLES G., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. We are happy to hear that you had a good stay. We are sorry for the online check in error. We have already reported it to Accor and hope that it will be fixed soon. You will receive the points for this booking. Also for future stays, as long as it is booked directly through Accor or through the hotel. If you like, you can write us an email or call us so that we can reserve a room for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia - FO

Good price and convenient

Customer review rating 4.0/5

Anonymous Couples - 10/08/2021 Confirmed reviews ALL

We liked that we were able to loan umbrellas for the rain. The staff was very nice.

Customer review rating 4.5/5

Anonymous Couples - 06/08/2021 Confirmed reviews ALL

Positiva

Dear MARIA FALGAS J., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. We are happy to hear, that you had a pleasant stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia - FO

Next to railway station, small but convenient room

Customer review rating 4.0/5

Guido Couples - 06/08/2021 Confirmed reviews ALL

Limited free parking in front of the hotel. Modern, trendy small but convenient room. In spite of being next to the railway station, the room was pretty quiet. Good breakfast.

Dear Mr. V., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. We are happy to hear that you had a pleasant stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia -FO
Customer review rating 4.0/5

S. H. Friends - 05/08/2021 Confirmed reviews ALL

House keeping jeden tag .

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Heidelberg Hauptbahnhof. Es freut uns sehr, dass Sie Ihren Aufenthalt in vollen Zügen genießen konnten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Natalia - FO

Rooms are too small according to the price

Customer review rating 3.5/5

Anonymous Solo - 19/07/2021 Confirmed reviews ALL

It wasn’t bad, but would recommend to keep room services more often.

Average overnight

Customer review rating 3.0/5

Rudolf Solo - 14/07/2021 Confirmed reviews ALL

What I require is a good bed (fine), a good shower (nice) and a decent wifi (terrible). And soundproof is not soundproof.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations. We apologize for the poor WiFi connection. We will pass the information to our technician in order to be able to offer better WiFi connection in the future. Sincerely, Natalia - FO

Lovely bathroom

Customer review rating 4.0/5

M.m. Couples - 12/07/2021 Confirmed reviews ALL

Clean, upgraded and comfortable.

Dear Ms. M., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia - FO

Next to Central Railway Station

TripAdvisor rating 3.0/5

HeikkiTravellingFIN 24/08/2020 TripAdvisor review

Location is good in case You are travelling either with train or by car and don't need to visit by foot the city centre, which is 2,5 kilometres away. The rooms are ok and service was smooth. We did not have any breakfast.

Excellent 3-Star Hotel in Heidelberg, Adjacent to the Hauptbahnhof

TripAdvisor rating 4.0/5

royhi Business - 24/03/2020 TripAdvisor review

Stayed In Ibis Heidelberg Hauptbahnhof for 3 nights of business trip to nearby town and it was definitely the right choice. Being located adjacent to Heidelberg Hauptbahnhof, Ibis gives easy access in reaching nearby areas. While it is not really in Heidelberg's historical city center, it's only a short 10 minutes tram ride from the center and its attractions. The Hauptbahnhof itself offers some options for eating so it's safe to say that finding some food will not be an issue. Check-in process was efficient in a nicely designed lobby. Although the lobby is a bit small, it was not a big issue as the nature of the hotel means people come and go at rather random time, depending of the train schedule. The room is as what you would expect from standard Ibis, a bit small, but clean and functional. It did seem that the rooms, as well as the overall hotel, has recently been renovated as it featured the latest Ibis design and bedding, which I personally liked. Breakfast is good albeit pretty standard, cold cuts, bacon, egg, etc. The breakfast room, serving also as a bar during the evening, is well designed and is my favorite part of the hotel. Overall I had great stay in Ibis Heidelberg Hauptbahnhof and would definitely be my first choice when I come back in the area.

perfect for a short stay

TripAdvisor rating 4.0/5

dafarrr 04/03/2020 TripAdvisor review

Very convenient for a short stay, next to the train station and public transport. Staff was great, and facilities adequate. However, the heater in the room was very noisy making sleep difficult. If the window is open for some fresh air, the street traffic noise is too much - rooms at the back would probably be better.

Dear dafarr, thank you for taking the time to write a review after your recent stay with us. We are glad, that you highlighted our convenient location as well as our staff. We deeply would like to apologize for the inconveniences caused by the heating system in your room during your stay and we will for sure look into this issue. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Value for money

TripAdvisor rating 4.0/5

Xenia S Couples - 01/01/2020 TripAdvisor review

Very nice location near the railway station , the staff was friendly , the room was clean and well-heated. There was also free parking available for the car. It was really value for money, we really enjoyed our stay there .

Dear Xenia S, thank you for your review and your positive feedback. We are glad that you highlighted our central location, the friendly team, our clean rooms as well as the complimentary onsite parking. We would be happy to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

City Break

TripAdvisor rating 3.0/5

skyratty Couples - 19/12/2019 TripAdvisor review

Good Breakfast, small Bedroom and Bathroom no wardrobe or drawers to store your cloths, local transport on the doorstep to the Old Town and Castle. The cost of travel was reasonably priced and the service regular.

Dear skyratty, thank you for your review and your valued feedback. We are glad that you highlighted our good breakfast as well as the convenient connection to the public transportation system. We are sorry, that the features of our room could not fully meet your expectations. We still hope to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Comfortable beds.

TripAdvisor rating 5.0/5

Bakhrom E Family - 08/10/2019 TripAdvisor review

Despite the hotel located in train station area it was not so far to get to the city center and main attractions. Good sound proof from outside that train station noise not disturbing during night. The rooms are quiet new or renovated but a bit tiny for 2 in 1 room. It would be good if you can put small safebox and mini fridge in rooms. Generally I am happy with accommodation and service. Thanks to the team.

Dear Bakhrom E, thank you for taking the time to write a review about your stay at the ibis Heidelberg Hauptbahnhof. We are glad, that you highlighted our central location, the soundproof rooms and that you were happy with your accommodation and service of our team. Indeed our rooms were recently renovated but unfortunately we could not increase the size of our rooms anymore. We appreciate your recommendations for additional equipment in our rooms, unfortunately these items are not a standard for ibis within Germany. We hope to welcome you back again to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

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