ibis Heidelberg Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.1/5 1,633 reviews

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Description

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

Our accommodation(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 HEIDELBERG
Germany

GPS:49.403385, 8.677354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,633 reviews

TripAdvisor Rating  3.5/5  1,681 reviews

A very pleasant stay.

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Friendly, helpful staff and comfy room. The location is perfect.

Dear RICHARD C., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotelmanager

Worst hair dryer ever

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The hair dryer sounds like hell and smell really bad.

Dear CHENG-LIN Y., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotelmanager

Well located, nice desk people

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

A very standard Ibis experience. Very expensive drinks in the lobby vending machine, otherwise just a good old Ibis with friendly employees.

Dear DIANA M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotelmanager

Basic stay, with EK2024 loudness crowds

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Pleasant service, basics are OK. Very small bathroom and unpleasant noise and crowded bc of EK2024... A lot of noise transfer via ventilation system from other rooms. Beds are OK, but (to) short... Breakfast was sufficient.

Dear HG D., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotelmanager

Closest to the station

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good compact accomodation... Though it should be cheaper

Dear AJIT D., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotelmanager

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Other web-users rate our hotel

  • 1,229 reviews 8.8/10 Location
  • 1,641 reviews 4.4/10 Room
  • 934 reviews 9.2/10 Service
  • 36 reviews 7.7/10 WiFi
  • 1,129 reviews 2.7/10 Comfort
  • 843 reviews 8.5/10 Breakfast
  • 514 reviews 6.1/10 Cleanliness
  • 136 reviews 4/10 Amenities

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