ibis Heidelberg Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.2/5 1,220 reviews

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Description

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

Our accommodation(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 HEIDELBERG
Germany

GPS:49.403385, 8.677354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Enjoy the Ibis breakfast buffet with fresh waffles

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,220 reviews

Customer review rating 3.5/5

David P. Business - Confirmed reviews ALL

The hotel is well located near the train station (the area around the train station looks a bit neglected by the city council though). The hotel is overall comfortable: the breakfast was generous with many options and the room was tidy. The room was however quite small and the paint of the bathroom ceiling was peeling off. Unlike other Ibis hotels where I've stayed in France and Australia, the room didn't have a fridge or a kettle. There was no way to control the temperature in the room. It seemed to be central heating without a thermostat in every room to adjust the temperature. The room felt especially warm for the first 2 days of my stay.

Customer review rating 4.0/5

Denise S. Friends - Confirmed reviews ALL

I myself did not stay at the Ibis Heidelberg Hauptbahnhof. I booked a double room for one night for friends who came for a visit and were leaving by an early train the next day.

Dear guest, Thank you for your positive feedback regarding the location of our hotel. We are pleased to hear that your friends found our establishment convenient for their travel needs. We look forward to welcoming you or your guests in the future. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 3.5/5

Neville S. Solo - Confirmed reviews ALL

An unfortunate failure of the hotel's air conditioning system meant a very uncomfortable stay on one of my two nights; fixed next day. Also, it would be very helpful if you could provide facilities for making tea/coffee in the room, or in the lounge by Reception. Otherwise, I enjoyed my visit. Helpful staff, good breakfast, comfortable room (aside from being too hot), good lifts, clean.

Dear Neville S., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our location, helpful staff, and breakfast offerings. We sincerely apologize for the inconvenience caused by the air conditioning issue during your stay. We understand how important a comfortable environment is for our guests. Your comments are valuable to us and will be considered for future improvements. Thank you once again for your review, and we hope to welcome you back in the future. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 4.5/5

Fleur D. B. Business - Confirmed reviews ALL

Had a nice stay at this hotel close to the train station. The staff is very friendly and helpful. The check-in procedure was smooth. Luggage storage was available. The room had a large bed, a desk and space to hang clothes. The breakfast was great, but it would be nice to see some more dietary options, such as gluten- and lactose free. Overall a great stay and would recommend others to stay here.

Dear guest, Thank you for your positive feedback regarding your recent stay at ibis Heidelberg Hauptbahnhof. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the comfort of your room. We appreciate your comments about breakfast and will take them into consideration as we continually work to enhance our offerings. Your recommendation means a lot to us, and we hope to welcome you back in the future for another enjoyable stay. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 4.0/5

John F. Couples - Confirmed reviews ALL

Visiting family who are a short tram ride away plus convenient for many other locations of interest. Having stayed in a room with disabled facilities, we hope to find the same room when we visit later in the year.

Dear guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our convenient location and reasonable pricing. While we strive to accommodate guests' preferences, we recommend contacting us ahead of your next visit to discuss your room requirements. Best regards, ibis Heidelberg Hauptbahnhof

Other web-users rate our hotel

  • 1,061 reviews 8.6/10 Location
  • 1,359 reviews 4.4/10 Room
  • 802 reviews 9.1/10 Service
  • 21 reviews 8.2/10 WiFi
  • 959 reviews 2.4/10 Comfort
  • 578 reviews 8.6/10 Breakfast
  • 419 reviews 6.7/10 Cleanliness
  • 8 reviews 1.4/10 Bar

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