ibis Heidelberg Hauptbahnhof Hotel 3 stars

Friendly staff, clean rooms

Overall, the hotel was good, the staff was very friendly and we got a beautiful room, which seemed to me like a free upgrade. It was a bit noisy in the early morning due to doors opening and closing all the time, I'm not sure if due to some other guests. In terms of safety, sanitizers could be found in open areas and the everyone was wearing masks.

Good check-in process. We got three towels for our room but forgot them, so we didn't have anything to use the next morning. Checkout process was cold. Got someone coming in the room to ask us to leave in 10 mins. I mean you're with young kid so you're a bit slow.

I do not feel reassured the staff is really trained in hygiene topics. I was totally irritated that every staff has his/her own procedure to do towel exchange. It went from throwing to me to handing it over to me in gloves – which had been used to put trash into the trash bin before. It felt a bit like my last youth hostel experience during Covid-19: No cleaning of the room in between pick up your own towels and bring out your trash. And asking for toilet paper, I had to ensure to the lady at the front desk that there was no second roll in the bathroom before I got it. That was quite weird too.

Very clean and well organised hotel. Parking outside was no problem. It was a shame there was no breakfast.

It was a good stay. The employees were friendly. I did not like that I had to use the whole voucher (I had booked a 2 night stay in May when the hotel was closed and I could not travel anyway). I only wanted to stay one night but had to stay two to use the voucher. Next time I will look at other options.

nice and convenient stay; good locker area for my bicycle;

Stayed In Ibis Heidelberg Hauptbahnhof for 3 nights of business trip to nearby town and it was definitely the right choice. Being located adjacent to Heidelberg Hauptbahnhof, Ibis gives easy access in reaching nearby areas. While it is not really in Heidelberg's historical city center, it's only a short 10 minutes tram ride from the center and its attractions. The Hauptbahnhof itself offers some options for eating so it's safe to say that finding some food will not be an issue. Check-in process was efficient in a nicely designed lobby. Although the lobby is a bit small, it was not a big issue as the nature of the hotel means people come and go at rather random time, depending of the train schedule. The room is as what you would expect from standard Ibis, a bit small, but clean and functional. It did seem that the rooms, as well as the overall hotel, has recently been renovated as it featured the latest Ibis design and bedding, which I personally liked. Breakfast is good albeit pretty standard, cold cuts, bacon, egg, etc. The breakfast room, serving also as a bar during the evening, is well designed and is my favorite part of the hotel. Overall I had great stay in Ibis Heidelberg Hauptbahnhof and would definitely be my first choice when I come back in the area.

Stayed In Ibis Heidelberg Hauptbahnhof for 3 nights of business trip to nearby town and it was definitely the right choice. Being located adjacent to Heidelberg Hauptbahnhof, Ibis gives easy access in reaching nearby areas. While it is not really in Heidelberg's historical city center, it's only a short 10 minutes tram ride from the center and its attractions. The Hauptbahnhof itself offers some options for eating so it's safe to say that finding some food will not be an issue. Check-in process was efficient in a nicely designed lobby. Although the lobby is a bit small, it was not a big issue as the nature of the hotel means people come and go at rather random time, depending of the train schedule. The room is as what you would expect from standard Ibis, a bit small, but clean and functional. It did seem that the rooms, as well as the overall hotel, has recently been renovated as it featured the latest Ibis design and bedding, which I personally liked. Breakfast is good albeit pretty standard, cold cuts, bacon, egg, etc. The breakfast room, serving also as a bar during the evening, is well designed and is my favorite part of the hotel. Overall I had great stay in Ibis Heidelberg Hauptbahnhof and would definitely be my first choice when I come back in the area.

very convenient location, helpful staff, good facilities. However, too much noise from the room's radiator, made sleep problematic...plus lots of traffic noise when window was open for some fresh air - rooms at the back would probably be a better choice.

I have only good things to say about Ibis and the people working there. Also, the breakfast is very good.

We have stayed at IBIS before so we knew the room size and what to expect. Everything was clean, the front desk were friendly, the hotel is located right next to the bus/train stop, several restaurants within walking distance, we walked to Old Town (it took about 25 minutes), and breakfast was good.

Very convenient for a short stay, next to the train station and public transport. Staff was great, and facilities adequate. However, the heater in the room was very noisy making sleep difficult. If the window is open for some fresh air, the street traffic noise is too much - rooms at the back would probably be better.

If the room had coffee port or microwave it would be much better experience for everybody. Except that, hotel was fantastic. Nice breakfast with acceptable price, great room, kind empolyees and etc. I would definately recommend.

location is good as it's next to the train station but it's also quite noisy. can hear train announcements early in the morning and evenings.