ibis Heidelberg Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.1/5 1,431 reviews

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Description

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

Our accommodation(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 HEIDELBERG
Germany

GPS:49.403385, 8.677354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,431 reviews

TripAdvisor Rating  3.5/5  1,685 reviews

Good stay

Customer review rating 5.0/5

Bandar Business - Confirmed reviews ALL

It was a great experience. The room was very nice, and the bed was comfortable. The staff were excellent. A big thanks to Edward for all his help!

Dear BANDAR A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotelmanager

Well Located, the location was easy to find

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

It was good and the receptionist fully understood my needs

Dear Nino Vincent N., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotelmanager

Well located, Good stay

Customer review rating 5.0/5

Shubham Business - Confirmed reviews ALL

No issues. Everything was great.

Dear SHUBHAM KUMAR G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotelmanager

Ibis Heidelberg great location for rail travel

Customer review rating 4.5/5

Ken P. Solo - Confirmed reviews ALL

The location was great for my rail travel. Walking to local restaurants and stores was slightly less"easy" (way easier than typical USA), but that's more a function of the city. Room was a smaller Ibis layout, which has quirks and tight points, but that comes with staying at a lower cost venue.

Dear KENNETH P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotelmanager

Terrible traffic noise even with windows closed.

Customer review rating 2.0/5

Jennie U. Couples - Confirmed reviews ALL

We stayed here for two nights as part of a multi City German trip and found sleeping very difficult because of the traffic noise. The double glazing was not effective enough.

Dear JENNIE P., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotelmanager

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Other web-users rate our hotel

  • 1,150 reviews 8.6/10 Location
  • 1,526 reviews 4.5/10 Room
  • 864 reviews 9.3/10 Service
  • 32 reviews 8/10 WiFi
  • 1,042 reviews 2.6/10 Comfort
  • 738 reviews 8.5/10 Breakfast
  • 498 reviews 6.2/10 Cleanliness
  • 18 reviews 2.7/10 Bar

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