ibis Heidelberg Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.2/5 1,176 reviews

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Description

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

Our accommodation(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 HEIDELBERG
Germany

GPS:49.403385, 8.677354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Enjoy the Ibis breakfast buffet with fresh waffles

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,176 reviews

Customer review rating 2.0/5

Peter L. Friends - Confirmed reviews ALL

The room (including the bathroom!) was really ridiculously small. And if the TV or some music in adjacent rooms one floor higher or lower is turned on you can hear it almost equally loud through the ventilation shaft

Dear guest, Thank you for sharing your feedback regarding your recent stay. We regret that the size of your room and noise disturbances did not meet your expectations. Your comments are invaluable as we strive to enhance guest experiences. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 4.0/5

Janeika H. Friends - Confirmed reviews ALL

We arrived about 4p and was greeted with a smile by Nabor. We were given the key to our room and inquired of a parking spot. We paid 14euro for the night. The room was sufficient for one person, for one night. The bathroom was like a closet. Luckily my friend was just short enough that her knees didn't hit her in the face on the toilet. If I had to stay more than one night, I would have asked for a larger room. The breakfast was typical, but they did offer gluten free, soft bread! That was a plus for me, and the lady was nice.

Dear guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you received a warm welcome from our team member, Nabor, and that you found our breakfast options accommodating, especially the gluten-free bread. We appreciate your feedback regarding the size of the room and bathroom. Our accommodations aim to provide comfort for short stays. Please know that we always strive to offer a pleasant experience for all visitors, and we value your insights on this matter. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 4.0/5

Beverly F. Friends - Confirmed reviews ALL

Everyone but 1 person (sorry, didn't get his name but he was on in the evening...1st night there?) was extremely nice and helpful. This 1 guy did not like the fact I gave him 10 euros for the bottle of water I purchased and snatched the money out of my hand. He wanted the 5 euros he saw I had. The hotel was very clean. The bed was comfortable. Shower doors allowed water to get on bathroom floor. Television did not work. Mentioned this to the front desk. Was told there was nothing they could do. Room was VERY hot. Maintenance came up and showed me how to turn the heater off. Hotel is not air conditioned. Hotel was right next to train station which was nice. Overall, ice, comfortable hotel.

Customer review rating 3.5/5

Kevin W. Business - Confirmed reviews ALL

The room was smaller than I thought it would be and there was no dedicated place to put clothes apart from a small hanging rail, so I had to put my non-hanging items next to the TV and on the high shelf above, which was not the best shape. I would also have preferred a double bed to the two singles. The shower gel was really nice though, and the breakfast was great! Most of the staff were quite friendly.

Customer review rating 5.0/5

Akos S. Business - Confirmed reviews ALL

My stay was excellent. The room was clean, quiet and very conformable. The food was outstanding and the stuff was friendly and helpful. I would gladly return.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotelmanager

Other web-users rate our hotel

  • 1,052 reviews 8.7/10 Location
  • 1,369 reviews 4.4/10 Room
  • 792 reviews 9.2/10 Service
  • 18 reviews 7.9/10 WiFi
  • 949 reviews 2.5/10 Comfort
  • 580 reviews 8.7/10 Breakfast
  • 431 reviews 6.5/10 Cleanliness
  • 7 reviews 1.9/10 Bar

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