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ibis Heidelberg Hauptbahnhof Hotel 3 stars

Customer review rating 4.1/5 3,558 reviews

ALLSAFE approved hotel

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ibis Heidelberg Hauptbahnhof
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+ 18 Services

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Free parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Snack & beverage machine
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • 3 Meeting room(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 heidelberg
germany

Tel: +4962219130

Fax: (+49)6221/913300

Check-in from 15h00

Check out up to 12h00

  • BUS :  33, 11, 41, 4 HAUPTBAHNHOF

  • BUS 33,11,41,4 :  BUS 33,11,41,4 HAUPTBAHNHOF

  • TRAM 1, 4 :  TRAM 21, 24 HAUPTBAHNHOF

  • TRAM :  1, 4 HAUPTBAHNHOF

  • By plane

    FRANKFURT RHEIN MAIN At 85km / 53.13 miles

  • By plane

    STUTTGART ECHTERDINGEN At 130km / 80.79 miles

  • By car

    AUTOBAHN 5 At 2km / 1.25 miles

  • By car

    AUTOBAHN 656 AUSFAHRT HD ZENTRUM At 0.5km / 0.31 miles

  • By train

    HAUPTBAHNHOF HEIDELBERG At 0.2km / 0.13 miles

GPS :49.403385, 8.677354

Our accommodation(s)

Soundproofing makes your room a peaceful haven and you can enjoy the ultimate in comfort in your Sweet Bed by ibis bed. All 170 rooms have individually adjustable air conditioning, free WIFI, TV with a wide range of Sky channels and a desk.

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with one double bed

  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
Rooms

Our restaurants and bars

ibis Bar

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 80

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
ibis Heidelberg Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,558 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,648 reviews

Ok

Customer review rating 3.5/5

Anonymous Couples - 18/04/2021 Confirmed reviews ALL

Ok

Sehr geehrter Herr H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Heidelberg Hauptbahnhof. Es ist schön zu hören, dass Sie einen angenehmen Aufenthalt hatten. Gerne würden wir Ihnen einen künftigen Aufenthalt noch schöner gestalten, schreiben Sie uns gerne eine E-Mail an h1… um uns mitzuteilen was wir noch besser machen könnten. Wir bedanken uns nochmals für das Feedback und hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Natalia - FO

Well located but very small rooms

Customer review rating 2.0/5

Akshay Business - 27/03/2021 Confirmed reviews ALL

People were nice and location too. Only issue was that our room provided to us was very small compared to our stay in other hotels.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia - FO

Good location, but small room.

Customer review rating 4.0/5

Business T. Business - 13/01/2021 Confirmed reviews ALL

Everything was fine except the room being small even for ibis standards.

Dear Mr: B., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Natalia - FO

Nice room, cheap, near.

Customer review rating 4.0/5

Patrik S. Solo - 15/10/2020 Confirmed reviews ALL

Nice room and very near Hauptbanhof, good price and fast checkin.

Dear Patrik, Thank you for taking the time to share your feedback! We are very glad you had a nice stay with us and hope to welcome you back to our hotel very soon! Sincerely, Daliana - Front Office Manager

Good night's sleep

Customer review rating 5.0/5

Jeannette Friends - 28/09/2020 Confirmed reviews ALL

Just a quick one night's stay, but that is all I was looking for. The train station is a distance from the Altstadt, but since we were getting out of the car it felt nice to walk instead of taking a tram. On the way home of course we had other thoughts ... Parking spaces were tight and many were inaccessible because other guests had parked over the line, but I guess you get what you pay for. :) The heater worked, which is good to know, but our room was way hotter than we prefer and by the time we found the thermostat it took quite some time to cool down.

Well located, friendly staff, great service

Customer review rating 4.5/5

Elena K. Business - 24/09/2020 Confirmed reviews ALL

Every time I visit your hotel I am extremely satisfied. Your strongest merit is your kind and friendly staff. They are always eager to help and always with a smile.

its located near the station

Customer review rating 1.5/5

Fatema A. Solo - 13/09/2020 Confirmed reviews ALL

there is no mosquito net in the window. therefore i ended up with a lot of bites on my hand s

Great room

Customer review rating 4.5/5

Anonymous Friends - 01/09/2020 Confirmed reviews ALL

Good service, location, beautiful room, good price

Well located and cleaned room

Customer review rating 4.5/5

Anonymous Friends - 29/08/2020 Confirmed reviews ALL

You've got what you need

Good location with good public transport, staff very friendly

Customer review rating 4.5/5

Tim Couples - 28/08/2020 Confirmed reviews ALL

After a long trip we had a very warm welcome at check in.. enough Information was provided and the staff was truly interested. Rooms and hotel where very clean and updated.

Next to Central Railway Station

TripAdvisor rating 3.0/5

HeikkiTravellingFIN 24/08/2020 TripAdvisor review

Location is good in case You are travelling either with train or by car and don't need to visit by foot the city centre, which is 2,5 kilometres away. The rooms are ok and service was smooth. We did not have any breakfast.

Easy to find,free parking useful a bit far from old town though

Customer review rating 4.0/5

David Families - 21/08/2020 Confirmed reviews ALL

Friendly staff, clean rooms

Dear Mr. C., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia Gerwik - Rezeption

Safe stay in a nice city

Customer review rating 4.0/5

Robert Couples - 10/08/2020 Confirmed reviews ALL

Overall, the hotel was good, the staff was very friendly and we got a beautiful room, which seemed to me like a free upgrade. It was a bit noisy in the early morning due to doors opening and closing all the time, I'm not sure if due to some other guests. In terms of safety, sanitizers could be found in open areas and the everyone was wearing masks.

Dear Robert, We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback, especially to hear you appreciated our friendly staff and the extra safety and hygiene measures we are practicing at the time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daliana - Front Office Manager

Ok stay

Customer review rating 3.5/5

Sophie Families - 02/08/2020 Confirmed reviews ALL

Good check-in process. We got three towels for our room but forgot them, so we didn't have anything to use the next morning. Checkout process was cold. Got someone coming in the room to ask us to leave in 10 mins. I mean you're with young kid so you're a bit slow.

Dear Mrs W., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. We do apologize for the hurried check out! Of course we should show more patience in cases like these and this is something we will communicate to our staff. Thank you again for sharing your experience, and we hope your next visit will be a more pleasant one Sincerely, Daliana Dragutescu - Front Office Manager

Excellent 3-Star Hotel in Heidelberg, Adjacent to the Hauptbahnhof

TripAdvisor rating 4.0/5

royhi Business - 24/03/2020 TripAdvisor review

Stayed In Ibis Heidelberg Hauptbahnhof for 3 nights of business trip to nearby town and it was definitely the right choice. Being located adjacent to Heidelberg Hauptbahnhof, Ibis gives easy access in reaching nearby areas. While it is not really in Heidelberg's historical city center, it's only a short 10 minutes tram ride from the center and its attractions. The Hauptbahnhof itself offers some options for eating so it's safe to say that finding some food will not be an issue. Check-in process was efficient in a nicely designed lobby. Although the lobby is a bit small, it was not a big issue as the nature of the hotel means people come and go at rather random time, depending of the train schedule. The room is as what you would expect from standard Ibis, a bit small, but clean and functional. It did seem that the rooms, as well as the overall hotel, has recently been renovated as it featured the latest Ibis design and bedding, which I personally liked. Breakfast is good albeit pretty standard, cold cuts, bacon, egg, etc. The breakfast room, serving also as a bar during the evening, is well designed and is my favorite part of the hotel. Overall I had great stay in Ibis Heidelberg Hauptbahnhof and would definitely be my first choice when I come back in the area.

perfect for a short stay

TripAdvisor rating 4.0/5

dafarrr 04/03/2020 TripAdvisor review

Very convenient for a short stay, next to the train station and public transport. Staff was great, and facilities adequate. However, the heater in the room was very noisy making sleep difficult. If the window is open for some fresh air, the street traffic noise is too much - rooms at the back would probably be better.

Dear dafarr, thank you for taking the time to write a review after your recent stay with us. We are glad, that you highlighted our convenient location as well as our staff. We deeply would like to apologize for the inconveniences caused by the heating system in your room during your stay and we will for sure look into this issue. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Value for money

TripAdvisor rating 4.0/5

Xenia S Couples - 01/01/2020 TripAdvisor review

Very nice location near the railway station , the staff was friendly , the room was clean and well-heated. There was also free parking available for the car. It was really value for money, we really enjoyed our stay there .

Dear Xenia S, thank you for your review and your positive feedback. We are glad that you highlighted our central location, the friendly team, our clean rooms as well as the complimentary onsite parking. We would be happy to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

City Break

TripAdvisor rating 3.0/5

skyratty Couples - 19/12/2019 TripAdvisor review

Good Breakfast, small Bedroom and Bathroom no wardrobe or drawers to store your cloths, local transport on the doorstep to the Old Town and Castle. The cost of travel was reasonably priced and the service regular.

Dear skyratty, thank you for your review and your valued feedback. We are glad that you highlighted our good breakfast as well as the convenient connection to the public transportation system. We are sorry, that the features of our room could not fully meet your expectations. We still hope to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Comfortable beds.

TripAdvisor rating 5.0/5

Bakhrom E Family - 08/10/2019 TripAdvisor review

Despite the hotel located in train station area it was not so far to get to the city center and main attractions. Good sound proof from outside that train station noise not disturbing during night. The rooms are quiet new or renovated but a bit tiny for 2 in 1 room. It would be good if you can put small safebox and mini fridge in rooms. Generally I am happy with accommodation and service. Thanks to the team.

Dear Bakhrom E, thank you for taking the time to write a review about your stay at the ibis Heidelberg Hauptbahnhof. We are glad, that you highlighted our central location, the soundproof rooms and that you were happy with your accommodation and service of our team. Indeed our rooms were recently renovated but unfortunately we could not increase the size of our rooms anymore. We appreciate your recommendations for additional equipment in our rooms, unfortunately these items are not a standard for ibis within Germany. We hope to welcome you back again to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

On the way through

TripAdvisor rating 3.0/5

Andy C Solo travel - 17/09/2019 TripAdvisor review

Usual Ibis fare with very small rooms. Clean and new but difficult with luggage as lift only goes to 4th floor and door springs strong enough for Charles Atlas. Car park totally inadequate for the size of hotel. Breakfast usual Ibis but quality falling noticeably over the last few years.

Dear Andy C, thank you for your review and your valued feedback. We appreciate your comments and will take them under consideration for future improvements. With kind regards, Andreas Kahl General Manager

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