ibis Heidelberg Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.2/5 1,180 reviews

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Description

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

Our accommodation(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 HEIDELBERG
Germany

GPS:49.403385, 8.677354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Enjoy the Ibis breakfast buffet with fresh waffles

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,180 reviews

Customer review rating 5.0/5

Peter F. Friends - Confirmed reviews ALL

Very friendly staff and great parking facilities

Dear guest, Thank you for your kind feedback. We are delighted to hear that you found our accommodations comfortable, enjoyed the breakfast, and appreciated our friendly staff and parking facilities. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 5.0/5

Amit K. Business - Confirmed reviews ALL

It was a nice experience.

Dear guest, Thank you for your positive feedback. We are delighted to hear that you had a nice experience at ibis Heidelberg Hauptbahnhof. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 2.0/5

Peter L. Friends - Confirmed reviews ALL

The room (including the bathroom!) was really ridiculously small. And if the TV or some music in adjacent rooms one floor higher or lower is turned on you can hear it almost equally loud through the ventilation shaft

Dear guest, Thank you for sharing your feedback regarding your recent stay. We regret that the size of your room and noise disturbances did not meet your expectations. Your comments are invaluable as we strive to enhance guest experiences. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 4.0/5

Janeika H. Friends - Confirmed reviews ALL

We arrived about 4p and was greeted with a smile by Nabor. We were given the key to our room and inquired of a parking spot. We paid 14euro for the night. The room was sufficient for one person, for one night. The bathroom was like a closet. Luckily my friend was just short enough that her knees didn't hit her in the face on the toilet. If I had to stay more than one night, I would have asked for a larger room. The breakfast was typical, but they did offer gluten free, soft bread! That was a plus for me, and the lady was nice.

Dear guest, Thank you for taking the time to share your experience with us. We are pleased to hear that you received a warm welcome from our team member, Nabor, and that you found our breakfast options accommodating, especially the gluten-free bread. We appreciate your feedback regarding the size of the room and bathroom. Our accommodations aim to provide comfort for short stays. Please know that we always strive to offer a pleasant experience for all visitors, and we value your insights on this matter. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, ibis Heidelberg Hauptbahnhof

Customer review rating 4.0/5

Beverly F. Friends - Confirmed reviews ALL

Everyone but 1 person (sorry, didn't get his name but he was on in the evening...1st night there?) was extremely nice and helpful. This 1 guy did not like the fact I gave him 10 euros for the bottle of water I purchased and snatched the money out of my hand. He wanted the 5 euros he saw I had. The hotel was very clean. The bed was comfortable. Shower doors allowed water to get on bathroom floor. Television did not work. Mentioned this to the front desk. Was told there was nothing they could do. Room was VERY hot. Maintenance came up and showed me how to turn the heater off. Hotel is not air conditioned. Hotel was right next to train station which was nice. Overall, ice, comfortable hotel.

Other web-users rate our hotel

  • 1,047 reviews 8.7/10 Location
  • 1,355 reviews 4.4/10 Room
  • 781 reviews 9.2/10 Service
  • 20 reviews 8.4/10 WiFi
  • 945 reviews 2.6/10 Comfort
  • 571 reviews 8.7/10 Breakfast
  • 417 reviews 6.7/10 Cleanliness
  • 7 reviews 1.9/10 Bar

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