ibis Heidelberg Hauptbahnhof

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ibis Heidelberg Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.1/5 1,052 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 HEIDELBERG
Germany

  • BUS:  33, 11, 41, 4 HAUPTBAHNHOF

  • BUS 33,11,41,4:  BUS 33,11,41,4 HAUPTBAHNHOF

  • TRAM 1, 4:  TRAM 21, 24 HAUPTBAHNHOF

  • TRAM:  1, 4 HAUPTBAHNHOF

  • By plane

    FRANKFURT RHEIN MAIN At 85km / 53.13 miles

  • By plane

    STUTTGART ECHTERDINGEN At 130km / 80.79 miles

  • By car

    AUTOBAHN 5 At 2km / 1.25 miles

  • By car

    AUTOBAHN 656 AUSFAHRT HD ZENTRUM At 0.5km / 0.31 miles

  • By train

    HAUPTBAHNHOF HEIDELBERG At 0.2km / 0.13 miles

GPS:49.403385, 8.677354

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ibis Bar

Our accommodation(s)

Soundproofing makes your room a peaceful haven and you can enjoy the ultimate in comfort in your Sweet Bed by ibis bed. All 170 rooms have individually adjustable air conditioning, free WIFI, TV with a wide range of Sky channels and a desk.

Our guest reviews

Our guest reviews for
ibis Heidelberg Hauptbahnhof

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,052 reviews

TripAdvisor Rating  3.5/5  1,664 reviews

Very average

Customer review rating 2.5/5

Lars J. Families - Confirmed reviews ALL

To expensive. Room smelled of sweat and the drain in the shower was nearly clogged. We did not report this since we stayed just one night and was in need of a hotel on our way back from holiday.

It's ok stay

Customer review rating 3.0/5

Wes Friends - Confirmed reviews ALL

pro: the location is good and the reception is helpful. the price is reasonable. con: the facility is a bit outdated, the bathroom is tiny and you could hardly turn around. we stayed for 2 nights but no one cleaned the room or changed our towels.

Aweful Family Experience

Customer review rating 0.5/5

Ozgun Families - Confirmed reviews ALL

Dear Sir / Madam, Hope this message finds you well. I am a long loyal customer of Accor Hotels in last few years (with a break during pandemic). On my last visit to Heidelberg Ibis Hotel, I have reserved a Family room choosing from the app two children that are 2 years and 6 months old. Then, on top, I have put an additional note to state that I will be coming with 2 babies and kindly asking for 2 baby cribs on the room. When I arrived to the hotel, I was told that I have two separate rooms and there is no baby crib available in the hotel. When I asked the reception they told me they do not read the messages from the app and therefore they do not know that I was coming with two babies and they did not see my additional note. Then, after a long discussion with the colleagues, I was given a crib that I carried myself to the room because I was told that there is nobody in the hotel that can support me. At the end, I had to carry the crib to the room by myself and we had to share one bed with one baby and the other stayed in the crib. So, even if I filled the app while reserving the room and also putting a note, I had to spend a night wihout a proper sleep. My question is, why do I use the app to indicate the ages of children and even put a note if these information are not being considered? Why would I be loyal to Accord if my requests are not read and replied if they are not able to be done? If I had received a call or message that the request is not possible to be satisfied I could have reserved another hotel instead of ending up in the hotel finding out there the situation. Overall, after many years, I have questioned my loyalty to Accor since even if I am ready to pay more I am not receiving the very basic level of service I should have to organize our trips. Looking forward to receiving your explanation and more importantly compensation proposal on this point. Thank you very much. Kind regards, Ozgun O.

Easy to find,top location

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Everything was perfect,just one thing annoyed me,there was some kind of rattling noise from the heating system all night

Well located, easy to navigate

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Breakfast was good, room size was good also. Everything was fine except we had a dead bug in our bathroom…

Excellent location

Customer review rating 4.0/5

Ayman E. Families - Confirmed reviews ALL

The hotel is actually adherent to main train station. This facilitates movement to, from and through Heidelberg.

Location was convenient ad I enjoyed my stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I enjoyed my overall experience with the hotel, however I would like to feedback on one aspect of the service hot drinks like coffee or tea requested by guests in the evening. I would suggest that it be offered as complimentary... Especially for guests who pay for breakfast packages and also when its during cold seasons. Thank you

Dear Ms. N., Thank you for the great feedback! We are pleased that you had a pleasant stay with us. Drinks which were consumed after breakfast are usually charged extra. We can understand your suggestion and consider a solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia - F&B

Very pleasant stay and friendly hotel team

Customer review rating 4.5/5

Karin Business - Confirmed reviews ALL

The Ibis is my usual go-to when I travel for business. The rooms are clean and comfortable, there’s a good choice of breakfast, but best of all I found the whole hotel team very friendly, helpful and accommodating.

Dear Karen, We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalia - F&B

good stay

Customer review rating 4.5/5

Ralf Couples - Confirmed reviews ALL

clean roms, friendly staff and good breakfast

Convenient Stay

TripAdvisor rating 4.0/5

PeNor TripAdvisor review

The hotel sits right next to the Heidelberg main train station and is hence very convenient for either business or for private travel. The room was slightly better than the standard Ibis room and was also well sound-proofed. The Internet was excellent and the staff very helpful and professional. Good stay.

Convenient hotel

Customer review rating 4.5/5

Peter N. Business - Confirmed reviews ALL

The hotel is in the Heidelberg main train station and is, therefore, very convenient for any sort of trip to the city. The staff were very courteous and helpful. The room was of a slightly better standard for Ibis and the Internet service was easy to use and more than adequate.

Great location

Customer review rating 4.5/5

Davud Families - Confirmed reviews ALL

Great hotel well located next to the railway station. Nive welcome and departue, rooms warm but windows open. I expected the hotel to be quite noisy but only one nice did we get wakened by an ambulance siren and thats hardly the fault of the hotel.

Good location but stay could be better

Customer review rating 3.0/5

Hannah T. Families - Confirmed reviews ALL

The rooms were very small and one of them had a bad smell. One of the two rooms we booked were not even cleaned. Had to tell the hotel reception and request for a change of room. This is not acceptable especially in this Covid period.

Improvement possible

TripAdvisor rating 3.0/5

HvOnTour TripAdvisor review

I had taken the time in the Accor app BEFORE arrival to fullfill all my personal data like address etc and after check in by the app, I got an sms that my room key will be ready by arrival. Still my room key was NOT ready by arrival AND in the reception they want me to fullfill my adress, passport number etc in an formular, which I clearly refused because it was already done. I also have to sign that I will not smoke in the room? I am an non-smoker and if I ever have to sign for non-smoking again, I for sure will find another accomodation. Ibis/Accor should go after the smokers and leave non-smokers in peace or it should be possible to inform about smoking in the personal profile in the app! To make my fast check in possible, I had to garantee the amount of €200,- by creditcard. That amount was released from my account today, three days AFTER check out AND also AFTER, my account was further drawn for the real stay price. Thats is really not okay! My creditcard should absolutely from the time of check out not any longer be charged by reserved amount, so I got the possibility to make other reservations and buyings. Conklusion: Improvement possible and necessarily.

Excellent hotel with very helpful staff

TripAdvisor rating 5.0/5

Anthony2503 TripAdvisor review

We arrived late on the Friday night due to traffic delays, staff members on reception were very helpful with printing out UK Passenger Locator forms and Covid PCR Test results before we hit the UK authorities in Calais the next day. Very much appreciated. Ibis Heidelberg hauptbahnhof is fast becoming our regular halfway stop to our house in Croatia ... thanks again

Next to Central Railway Station

TripAdvisor rating 3.0/5

HeikkiTravellingFIN TripAdvisor review

Location is good in case You are travelling either with train or by car and don't need to visit by foot the city centre, which is 2,5 kilometres away. The rooms are ok and service was smooth. We did not have any breakfast.

Excellent 3-Star Hotel in Heidelberg, Adjacent to the Hauptbahnhof

TripAdvisor rating 4.0/5

royhi Business - TripAdvisor review

Stayed In Ibis Heidelberg Hauptbahnhof for 3 nights of business trip to nearby town and it was definitely the right choice. Being located adjacent to Heidelberg Hauptbahnhof, Ibis gives easy access in reaching nearby areas. While it is not really in Heidelberg's historical city center, it's only a short 10 minutes tram ride from the center and its attractions. The Hauptbahnhof itself offers some options for eating so it's safe to say that finding some food will not be an issue. Check-in process was efficient in a nicely designed lobby. Although the lobby is a bit small, it was not a big issue as the nature of the hotel means people come and go at rather random time, depending of the train schedule. The room is as what you would expect from standard Ibis, a bit small, but clean and functional. It did seem that the rooms, as well as the overall hotel, has recently been renovated as it featured the latest Ibis design and bedding, which I personally liked. Breakfast is good albeit pretty standard, cold cuts, bacon, egg, etc. The breakfast room, serving also as a bar during the evening, is well designed and is my favorite part of the hotel. Overall I had great stay in Ibis Heidelberg Hauptbahnhof and would definitely be my first choice when I come back in the area.

perfect for a short stay

TripAdvisor rating 4.0/5

dafarrr TripAdvisor review

Very convenient for a short stay, next to the train station and public transport. Staff was great, and facilities adequate. However, the heater in the room was very noisy making sleep difficult. If the window is open for some fresh air, the street traffic noise is too much - rooms at the back would probably be better.

Dear dafarr, thank you for taking the time to write a review after your recent stay with us. We are glad, that you highlighted our convenient location as well as our staff. We deeply would like to apologize for the inconveniences caused by the heating system in your room during your stay and we will for sure look into this issue. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Value for money

TripAdvisor rating 4.0/5

Xenia S Couples - TripAdvisor review

Very nice location near the railway station , the staff was friendly , the room was clean and well-heated. There was also free parking available for the car. It was really value for money, we really enjoyed our stay there .

Dear Xenia S, thank you for your review and your positive feedback. We are glad that you highlighted our central location, the friendly team, our clean rooms as well as the complimentary onsite parking. We would be happy to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

City Break

TripAdvisor rating 3.0/5

skyratty Couples - TripAdvisor review

Good Breakfast, small Bedroom and Bathroom no wardrobe or drawers to store your cloths, local transport on the doorstep to the Old Town and Castle. The cost of travel was reasonably priced and the service regular.

Dear skyratty, thank you for your review and your valued feedback. We are glad that you highlighted our good breakfast as well as the convenient connection to the public transportation system. We are sorry, that the features of our room could not fully meet your expectations. We still hope to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

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