ibis Heidelberg Hauptbahnhof 3 stars

Customer review rating (ALL Rating) 4.2/5 1,164 reviews

Best price
guarantee
ibis Heidelberg Hauptbahnhof - Image 1
ibis Heidelberg Hauptbahnhof - Image 2
ibis Heidelberg Hauptbahnhof - Image 3
ibis Heidelberg Hauptbahnhof - Image 4
Willy Brandt Platz 3, 69115 HEIDELBERG, Germany

Description

Hotel extras

  • Free wi-fi throughout the hotel

  • Central location directly by Heidelberg main station

  • Private parking

  • Air-conditioned rooms

  • 24-hour reception with multilingual staff

Our accommodation(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115 HEIDELBERG
Germany

GPS:49.403385, 8.677354

Telephone
Fax +49 6221 913300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Enjoy the Ibis breakfast buffet with fresh waffles

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,164 reviews

TripAdvisor Rating  3.7/5  1,691 reviews

Customer review rating 4.0/5

Beverly F. Friends - Confirmed reviews ALL

Everyone but 1 person (sorry, didn't get his name but he was on in the evening...1st night there?) was extremely nice and helpful. This 1 guy did not like the fact I gave him 10 euros for the bottle of water I purchased and snatched the money out of my hand. He wanted the 5 euros he saw I had. The hotel was very clean. The bed was comfortable. Shower doors allowed water to get on bathroom floor. Television did not work. Mentioned this to the front desk. Was told there was nothing they could do. Room was VERY hot. Maintenance came up and showed me how to turn the heater off. Hotel is not air conditioned. Hotel was right next to train station which was nice. Overall, ice, comfortable hotel.

Customer review rating 3.5/5

Kevin W. Business - Confirmed reviews ALL

The room was smaller than I thought it would be and there was no dedicated place to put clothes apart from a small hanging rail, so I had to put my non-hanging items next to the TV and on the high shelf above, which was not the best shape. I would also have preferred a double bed to the two singles. The shower gel was really nice though, and the breakfast was great! Most of the staff were quite friendly.

Worst Customer Service

TripAdvisor rating 1.0/5

Luis1019 TripAdvisor review

Upon check in, the receptionist asked us if we want breakfast and we said yes and same time charged our credit card. Then in the morning, the breakfast hostess told us that she cannot find the room number on her list. I asked her to check it and let us have breakfast first since we are still be checking out the following day. She said no and told us to go to reception. The receptionist, Jasmin, said that we did not pay for the breakfast and showed the invoice in a very unfriendly voice and slightly high tone. It happens that the man who checked us in did not charge the breakfast but confirmed that we have breakfast. The breakfast hostess and Jasmin should have just let us have first the breakfast and settled charges since we are still staying in the hotel untill the following day. Ridiculous way of handling issues and misunderstandings with guests.

Customer review rating 5.0/5

Akos S. Business - Confirmed reviews ALL

My stay was excellent. The room was clean, quiet and very conformable. The food was outstanding and the stuff was friendly and helpful. I would gladly return.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotelmanager

Customer review rating 4.0/5

Veselin K. Couples - Confirmed reviews ALL

Except for paying for the hotel's parking space, everything else was at price performance level.

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Hotelmanager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,079 reviews 8.7/10 Location
  • 1,396 reviews 4.4/10 Room
  • 804 reviews 9.1/10 Service
  • 22 reviews 8.2/10 WiFi
  • 962 reviews 2.5/10 Comfort
  • 605 reviews 8.6/10 Breakfast
  • 448 reviews 6.3/10 Cleanliness
  • 230 reviews 5.9/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Heidelberg

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.