Mövenpick Hamburg 4 stars

Customer review rating 4.4/5 5,400 reviews
Mövenpick Hamburg
See on a map
+ 18 Services
Book this hotel

Room 1

Number of guests
Children's age

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Tower suite with panoramic city view

  • Conferences at a daily delegate rate

  • 13 conference and meeting rooms

  • Weddings in a unique atmosphere

  • Swiss cuisine and creative cocktails

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mövenpick Hamburg

Sternschanze 6
20357
hamburg
germany

Tel: +49403344110

Fax: (+49)40/3344113333

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    HAMBURG AIRPORT At 10km / 6.21 miles

GPS :53.56465, 9.970611

Our accommodations

Classic King

  • Max. number of persons: 2
  • Area: From 25
  • Pillow Menu
  • Coffee/tea making facilities
  • Mini Bar

Classic Queen

  • Max. number of persons: 2
  • Area: From 25
  • Coffee/tea making facilities
  • Mini Bar

Classic Twin

  • Max. number of persons: 2
  • Area: From 25
  • Coffee/tea making facilities
  • Mini Bar

Superior King

  • Max. number of persons: 2
  • Area: From 26
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Superior Twin

  • Max. number of persons: 2
  • Area: From 26
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Premium King

  • Max. number of persons: 2
  • Area: From 26
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Premium Queen

  • Max. number of persons: 2
  • Area: From 26
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

SLEEP King

  • Max. number of persons: 2
  • Area: From 26
  • Pillow Menu
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Family Connecting Rooms

  • Max. number of persons: 2
  • Area: From 48
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite King

  • Max. number of persons: 2
  • Area: From 38
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

MÖVENPICK RESTAURANT

Type of cuisine: International

Located in a glass-covered annex, the Mövenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

CAVE BAR

Photo non contractuelle / Strictly non binding

The CAVE Bar is situated in the historic vaults of the old tower.You can explore new flavors during a Whiskey, Gin or Rum tasting and enjoy everything from classic cocktails to the latest creations in a vibrant atmosphere.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 222

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
Mövenpick Hamburg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,400 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,570 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good hotel conveniently close to public transport

Customer review rating 4.4/5

Arjen Business - 10/02/2020 Confirmed reviews ALL

I've stayed many times at Movenpick Hamburg. Rooms and breakfast are generally good.

Dear Arjen B., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hamburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annette Bätjer General Manager

Perfect stay

Customer review rating 4.4/5

Hans-peter M. Couples - 04/02/2020 Confirmed reviews ALL

Selected hotel for a private trip. Well located next to S-Bahn and Subway. Park surrounding. Room on the upper floors, great view over Hamburg. Room setup perfect. Cool Cave Bar. Very friendly serice at the bar but also at the reception desk. Felt at home.

Sehr geehrter Herr M., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mövenpick Hotel Hamburg. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Annette Bätjer General Manager

Great hotel but

Customer review rating 4.4/5

Kamyar V. Business - 04/02/2020 Confirmed reviews ALL

I enjoy staying in Movenpick, the only feedback I have is the poor attitude of the lady who works in the bar. I went to have a glass of wine and she was abrupt and seemed almost angry. Perhaps she had a bad day but not suitable for a customer facing job.

Dear Mr V. Manesh, Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hamburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the young lady is no longer working for us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annette Bätjer General Manager

for Hamburg Messe - perfectly located, nice historic building with some charme

Customer review rating 4.4/5

Michael Business - 04/02/2020 Confirmed reviews ALL

Good stay, nice and stylish hotel. Historic Building in the Schanzenviertel but still quite during the night. Only negativ experience was during checking out procedure which was rather unflexible: stay was booked w/o breakfast, guest did not have breakfast, check out was not able to change the rate and deduct the breakfast from bill. It took guest quite some time and Mövenpick to call for the local CFO to find a solution here. As a business traveller I would expect a more pragmatic approach from the front desk staff.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hamburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annette Bätjer General Manager

Bad bed in a nice Hotel

TripAdvisor rating 4.5/5

Roving268805 Business - 12/01/2020 TripAdvisor review

Friendly and helpful staff, also in the restaurant. The room is good but the mattress in the bed is bad. I slept in the middle, on the hill (where the mattress still is normal) between the valleys of where couples have been sleeping. The desk is also good but the chair is terrible, the legs are bent. Big plus for the safe where a 15,6 inch laptop fits in (if you turn it 90 degrees while putting it in). In most hotels the safe is just 1 cm to small for a 15,6 inch laptop. It is quiet and one can get a good night sleep. The bathroom is also good. A radiator to hang and dry the towels would be an additional plus. I will come again

Customer review rating 4.4/5

Claudia B. 08/01/2020 Confirmed reviews ALL

Loved every minute of our stay in a unique hotel with most helpful and friendly staff. Not to mention delicious breakfast. Fabulous views to Elbphilharmonie in comfortable room 1115 on 11th floor

Dear Mrs B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer
Customer review rating 4.4/5

Bo G. H. 08/01/2020 Confirmed reviews ALL

Very Nice hotel, everything was perfekt, very competent and friendly staff

Dear Mr H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer
Customer review rating 4.4/5

Anonymous 06/01/2020 Confirmed reviews ALL

Nice stay, all fine

Dear Mr S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer
Customer review rating 4.4/5

Lars D. 06/01/2020 Confirmed reviews ALL

The hotel really is as beautiful as on the website. Rooms are large and well equipped, beds are nice and everything is very clean. Great location with easy access to the city. The fitness facilities however, are a bit outdated.

Dear Mr. D. Sorensen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer
Customer review rating 4.4/5

Peter 05/01/2020 Confirmed reviews ALL

Positive: Very nice hotel a real architectural monument. Magnificant view from 9th floor. Very good bed, nice and clean bathroom. Coffee facilities in room. Breakfast is prefect. Close by the U-bahn station. Points for improvement: The staff at the reception could be a bit more friendly: good morning, good night was never heard. The parking garage is quit expensive (25 euro per night). Parking outside is 15 euro per night but in my opinion not a real option with a foreign license plate, But overall we had a wonderfull stay at the Mövenpick.

Dear Mr. K., Thank you for the great review of our hotel and your comments which I will discuss with my team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer
Customer review rating 4.4/5

Marianne L. 02/01/2020 Confirmed reviews ALL

What a terribly noise from the trains. Dirty windows, and one of them we could not even open. The shower equipment could not hold itself, so we had to hold it all the time when showering. Outside the hotel there were so dirty with paper, plastic and dogshit!!!

Dear Mrs L., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Annette Bätjer
Customer review rating 4.4/5

Aske 02/01/2020 Confirmed reviews ALL

Well, glasses was dirty with Old lipstick. Overall a wonderful stay!

Dear Mrs K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer
Customer review rating 4.4/5

Andreas 02/01/2020 Confirmed reviews ALL

Amazing breakfast and dinner. Staff is extremely friendly. Beautiful entrance and rooms. Very thorough cleaning service. Everything about the room was beautiful including the bathroom. Good coffee and tea selection in the room. Best money j ever spent.

Dear Mr E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer
Customer review rating 4.4/5

Anonymous 01/01/2020 Confirmed reviews ALL

Mega

Lieber Herr B., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Annette Bätjer Direktorin
Customer review rating 4.4/5

Kevin 31/12/2019 Confirmed reviews ALL

Was so nice to stay at Mövenpick Hamburg. We enjoyed our stay thanks to your room upgrade and small gift for our wedding anniversary. Sauna was great. Location was superb!

Dear Mr. O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer
Customer review rating 4.4/5

Päivi 27/12/2019 Confirmed reviews ALL

Everything was great. Kindly stuff, delicious breakfast, everything was clean. Beautiful hotel.

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer Direktorin
Customer review rating 4.4/5

Daniela 25/12/2019 Confirmed reviews ALL

Tolles Hotel

Sehr geehrter Herr K., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Annette Bätjer Direktorin
Customer review rating 4.4/5

Poul E. L. 23/12/2019 Confirmed reviews ALL

All very good except the reception by arival

Dear Mr. L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer General Manager
Customer review rating 4.4/5

Frannisz 19/12/2019 Confirmed reviews ALL

Excellent location, lovely building, great breakfast. Restaurant staff excellent. But room very very hot. Chocolate bar on welcome tray half eaten. We wanted ice cream and told freezer broken! No apology. Reception staff rather rude and indifferent

Dear Mrs. S., Thank you for the friendly review of our hotel! Your feedback is very much appreciated and we would like to assure you that only a very friendly service does meet our standards. Please accept our apology for your contrary impression. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer General Manager
Customer review rating 4.4/5

Andreas 17/12/2019 Confirmed reviews ALL

Nice hoel with good connection to other destinations via S-Bahn or U-Bahn. the breakfast was great and rooms clean and mordern.

Dear Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annette Bätjer General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hamburg