Mövenpick Hamburg 4 stars

Since the hotel was build I planned a stay because I love the architecture. I have not been disappointed! A stunning hotel in this old water tower with a lot of nice details - well done. All the "other" hotel stuff, like room, access, breakfast, bar, restaurant, ect. is as expected for a Mövenpick Hotel.

I loved the accommodations, the room service, the breakfast bar, simply everything!

Staff was friendly and helpful ! The lack of AC made for a very uncomfortoble stay!

Very well located near several parks, plenty of places to eat and drink and public transport. Although I would recommend hiring bikes from reception and going everywhere on the extensive cycle paths.

There is a huge lack of hygiene in the breakfast restaurant. All guests are making their own coffee, opening bottles and bringing juices to their tables, but there are no possibility to clean hands. Not a single hand sanitizer was to find inside the restaurant. Only one stand is placed outside the venue. I talked to one of the waiters about it, she assured me that there is an thorough cleaning of the areas. But that morning as well as the following mornings no one cleaned the area while we were there, and a lots of guests were usimg the stations. The solution is obvious, hand sanitizers near the coffee makers, juice station and water cooler. I addressed it to the reception who appologised and mailed my concern to the management. I didnt hear further and no improvement were made in order to secure the guest. I think the Accor ALLSAFE program failed big time in this matter, and have already decided that Accor because of that will not be the choise for my upcoming business trips.

Beautiful venue, but underwhelming service: no bathrobe in the room (Junior suite), average breakfast offer.

It was a very nice stay overall: the room was always cleaned. The hotel itself is a historical site. It was important for me that the hotel was close to the university, I was participating in the conference that was happening there. However, I was not informed beforehand that I needed a letter from my employer stating that I am in Hamburg on business travel in order to be exempt from the tourist tax. The information was given to me on Friday evening and I was to be departing for Hamburg on Monday. Luckily, I managed to get the document on time. When I arrived at the hotel, the receptionist told me to send the letter to a wrong e-mail and then I had to resend it on the day of the check out. It is a minor inconvenience; however, I would like such things not to happen in the future. Good luck and stay safe!

Friendly and helpful staff, also in the restaurant. The room is good but the mattress in the bed is bad. I slept in the middle, on the hill (where the mattress still is normal) between the valleys of where couples have been sleeping. The desk is also good but the chair is terrible, the legs are bent. Big plus for the safe where a 15,6 inch laptop fits in (if you turn it 90 degrees while putting it in). In most hotels the safe is just 1 cm to small for a 15,6 inch laptop. It is quiet and one can get a good night sleep. The bathroom is also good. A radiator to hang and dry the towels would be an additional plus. I will come again