Dear Verena, thank you very much for your open feedback. I’m pleased that you enjoyed our location, the comfortable bed and the friendly service from our team. At the same time, your comments about the curtains and some details in the bathroom are important. These are exactly the kind of things that can affect the overall impression of a stay, even when the room itself is clean and comfortable. Thank you for sharing your experience with us. We would be very happy to welcome you back to our water tower on your next visit to Hamburg. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Philip, thank you very much for your excellent review and for your loyalty as an ALL Classic member. I’m delighted that you found our hotel so well organised and that room 405 impressed you with its spaciousness, cleanliness and thoughtful layout. It is also great to see that you enjoyed the breakfast, our team and the overall value of your stay. Thank you as well for your clear recommendation. We truly appreciate you taking the time to share your experience. We would be very happy to welcome you and your friends back to our water tower on a future visit to Hamburg. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Kristen, thank you very much for your detailed and open feedback. I’m pleased that you particularly enjoyed our breakfast, cleanliness, location and the amenities in your room. At the same time, I understand your mixed feelings. Due to the unique architecture of our historic water tower, some rooms have rather unusual layouts and window situations. I can understand that room 1101 did not feel entirely comfortable for you. The fluctuating shower temperature, however, should not occur and I’m sorry for the inconvenience. I also understand your disappointment with the gym. We know that the current equipment and overall setup do not meet every guest’s expectations of a fully equipped fitness area, and we are looking at how this area can be improved in the future. Thank you for taking the time to share such constructive feedback. I hope we will have the opportunity to welcome you back and provide you with a more rounded experience next time. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Rhys, thank you for your positive feedback. We are delighted that you enjoyed your room and our breakfast buffet so much. It is wonderful to hear that our team made you feel welcome, and we will be sure to share your kind words with the tall gentleman from Thursday morning. Our historic water tower building is something we are very proud of, and knowing you appreciated its character means a great deal to us. We hope to see you again soon. Warm regards Ole Meyer-Engelke Hotel Manager

Dear Hakim, thank you for your valuable feedback. We are delighted that you found your stay comfortable and that our team made you feel welcome, especially at breakfast. Our staff takes pride in creating a warm and attentive atmosphere, and we are pleased you noticed their professionalism. Even so, we regret that your arrival took longer than expected. We are sorry for the waiting time you encountered at check-in, and we appreciate your patience. We also note your thoughts on the food and your wish for fresh pressed juice. Our kitchen team values such suggestions as they help us refine our offerings. Nonetheless, we are glad you appreciated the cleanliness of our hotel. Our housekeeping team works hard to maintain high standards throughout the property. We hope to welcome you back in the future for an even better experience. Warm regards Ole Meyer-Engelke Hotel Manager

Dear Leo, thank you for taking the time to share your experience so openly. I am very sorry that we did not provide you and your partner with the level of hospitality and attention you rightly expected from us. The defective bathroom shutter clearly affected your privacy and comfort. What concerns me just as much is that you did not feel properly supported afterwards. Even when an immediate technical solution is not possible, we should communicate clearly, look for alternatives and make our guests feel genuinely looked after. I also regret that your ALL Gold status was not properly recognised and that your request regarding a late check-out was not handled with the attention and explanation it deserved. As your experience is important to me, I have already contacted you personally by email and hope we can continue the conversation directly. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Emily A., thank you for taking the time to share your detailed feedback. I am pleased that you found the room reasonably clean, but I am very sorry that your overall experience fell so far below expectations. During your stay, our air-conditioning was affected by a temporary technical issue. With outside temperatures around 32°C, I fully understand how significantly this impacted your comfort and sleep. A fan could only provide limited relief. The air-conditioning is now operating normally again. What concerns me just as much is the communication you experienced. You should have been informed clearly about the situation at check-in, and the responses you describe do not reflect the attentive and respectful service we expect from our team. Your comments regarding the slow check-in process, check-out experience and room service are also being taken seriously. Thank you as well for your loyalty as an ALL Classic member. I regret that this stay left you with such a negative impression of our hotel. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Mary, thank you very much for your fantastic review and for giving us full marks in every category. I am delighted that you especially appreciated the cleanliness of your room and the service provided by our team. It is wonderful to know that you and your family had such a positive stay with us. Thank you as well for your loyalty as an ALL Classic member and for your full recommendation. We hope to welcome you and your family back to our historic water tower on your next visit to Hamburg. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Mr. G., thank you for taking the time to share such detailed feedback. I am pleased that you appreciated our location, the character of our historic water tower and the variety of our breakfast. I am sorry that the temporary technical issue with our air-conditioning affected your stay so significantly. I also understand your frustration with the communication about when the system would be available again. The air-conditioning is now operating normally. Your comments regarding the pillow menu, replenishment of toiletries, Wi-Fi access and our Chocolate Hour are equally valuable. These are all details that shape the overall experience, and I regret that several of them did not meet your expectations during this visit.service. Thank you as well for your loyalty as an ALL Classic member. I hope we will have the opportunity to welcome you back and provide a much more consistent stay. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Melanie, Please accept our sincere thanks for this glowing review. We’re delighted our team made your birthday stay memorable with a warm welcome and that you found your room perfectly maintained. However, we regret the technical aspects of your bathroom experience fell short of our usual standards. Our maintenance team has been alerted to review water pressure consistency. Regarding the weekend ambiance, we recommend our Sleep Rooms on higher floors for future stays as they feature enhanced soundproofing. Finally, we hope you enjoyed exploring Hamburg’s vibrant Sternschanze district from our central location opposite the metro station. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager

Dear Geraldine, We appreciate your kind review. Thank you for sharing your feedback about your recent family stay at Mövenpick Hotel Hamburg. We are delighted you found your accommodation comfortable during your time with us. Our team takes pride in creating welcoming spaces for families to relax together. However, we regret the challenges you faced when adjusting your booking. While our website allows self-service modifications, we acknowledge this instance fell short of expectations. Our staff remains available around the clock to assist with such requests directly. Nonetheless, we are pleased our quality standards met your expectations and contributed to an enjoyable stay overall. We look forward to welcoming you for another pleasant stay. With best regards from the Schanzenpark, Michael Lutz, General Manager

Dear Deborah, Thank you for letting us know about your concerns. We appreciate your acknowledgment of our convenient location near Sternschanze Station, which offers direct access to public transport networks. However, we sincerely apologize that your experience fell short in several areas. The safety and comfort of solo travelers like yourself remains a priority, and we regret the unease you felt during your walks. We take note of your observations about room quality and bar service, and will review these aspects to better align with guest expectations moving forward. We hope you will consider staying with us again in the future. Best regards from the Hanseatic city, Michael Lutz, General Manager

Kjære Trond, Takk for din konstruktive tilbakemelding. Vi er glade for at du likte rommene og deres innredning under ditt besøk. Vårt moderne utvalg av rom er designet for å gi en komfortabel base for våre gjester. Vi beklager ulempene med bestillingen og innsjekkingsprosessen. For gruppebestillinger over tre rom, anbefaler vi alltid å kontakte resepsjonen direkte for personlig hjelp. Dette sikrer en smidig prosess fremover. Vi håper beliggenheten ved Sternschanze ga deg mulighet til å utforske byens pulserende områder og praktiske transportmuligheter. Vi gleder oss til å ønske deg velkommen tilbake. Ha en fin dag. Michael Lutz, General Manager

Dear Martin, Thank you for choosing our hotel. We are delighted to hear you had such a pleasant stay at Mövenpick Hotel Hamburg. Your appreciation for our central yet tranquil location and comfortable accommodations makes us proud. The panoramic views from our upper floors never fail to impress, and we are thrilled you enjoyed them from the 15th floor. Our reception colleagues will be encouraged by your kind words about their service. As a Gold member, your continued trust in our loyalty program is truly valued. We look forward to welcoming you for another pleasant stay. With best regards from the Schanzenpark, Michael Lutz, General Manager

Dear H., Thank you for choosing our hotel and for sharing your review. We are glad you found elements of our morning service enjoyable during your family stay. Our breakfast team works carefully to maintain quality across our buffet selections. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the maintenance and housekeeping shortcomings in your accommodation, particularly given our usual standards for family comfort. Our 24-hour reception team remains available to resolve such matters promptly during stays, and we will review your feedback with relevant departments. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the Schanzenpark, Michael Lutz, General Manager