Mövenpick Hamburg

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Mövenpick Hamburg 4 stars

Customer review rating (ALL Rating) 4.2/5 428 reviews

ALLSAFE approved hotel

Mövenpick Hamburg
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Description

Hotel extras

  • Tower suite with panoramic city view

  • Conferences at a daily delegate rate

  • 13 conference and meeting rooms

  • Weddings in a unique atmosphere

  • Swiss cuisine and creative cocktails

Our accommodation(s)

Enjoy modern 4-star accommodation in a historic water tower, when you choose Mövenpick Hotel Hamburg in the city centre. Our 226 non-smoking rooms and suites offer soundproof windows, free WiFi, city or park views and flat screen LCD TVs. Our Classic Rooms can be interconnected, while our Superior Rooms are situated on higher floors. Take advantage of a Senseo coffeemaker in our Premium Rooms, or high-speed Internet in our Junior Suites and enjoy the adjustable YouBeds.

Hotel location

Mövenpick Hamburg

Sternschanze 6
20357 HAMBURG
Germany

Tel: +49 40 3344110

Fax: +49 40 3344113333

  • By plane

    HAMBURG AIRPORT At 10km / 6.21 miles

GPS:53.56465, 9.970611

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MÖVENPICK RESTAURANT

Located in a glass-covered annex, the Mövenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

Our guest reviews for
Mövenpick Hamburg

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  428 reviews

TripAdvisor Rating  4.5/5  2,614 reviews

First but not last stay

TripAdvisor rating 4.0/5

KasperF46 TripAdvisor review

For a long time I have tried to book a stay at this hotel, but it has been closed down due to Covid, so I was so happy when it opened up for stays again. The hotel is very unic as it is an old vatertower made into a hotel, it is placed in a big park. The restoration is made careful with the buildings history in mind. When one enters the hotel, you will see some pictures of the restoration. When we cjecked in, we got an upgrade to the second highest floor and the room had all one could need and ahd the most beautiful view over Hamburg. As the room was placed under the top of the building, it was not as big as normal room, but i wanted the view instead and I got it :-) Room was clean and beds good to sleep in and the staff had put up a small present for me, some fruit cake and bottle water. the second day we went to the resturant for breakfast and the staff had set up a nicely table as my girlfriend had birthday. Food was very delicious and various. The waiter was really kind and aware of us and gave a wonderful service. When we came back to the room, the staff had been there with a small birthdaycake and some more fruit. I had a birthdaygift been delivered to the hotel and the staff was so aware of it and send it to the room as soon as it arrived to the hotel. All over we had a wonderful stay and we will for sure return for more stays at this hotel, as it is a wonderful unic hotel placed placed in a wonderful location and the staff offers great service. Personally i would like to thank Ronny from the reception for being so helpful with setting up my girlfriends birthday, it ment a lot for us.

Not bad

Customer review rating 3.0/5

Richard G. Couples - Confirmed reviews ALL

Hard to find the entrance. Walked around the main building a few times. Saw at least 2 other couples doing the same. No signage explaining the entrance is nowhere near. Called up and the phone message said you were closed. Could hear other rooms playing music (not very loudly so they weren't being unreasonable). Fire alarm on the Sunday morning. Generally OK but given the location, it could have been better.

Dear Richard G., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hamburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, especially for the inconvenience caused by the fire alarm. Thank you also for the information, we directly changed our call monitoring We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felix Voss Director of Sales and Marketing

Wonderful stay!

Customer review rating 5.0/5

A R. Business - Confirmed reviews ALL

I was pleasantly surprised to feel so welcomed by staff! Everyone was exceptionally friendly and helpful. I really appreciated the attentiveness by the reception staff (: Lunch bags were tasty and rooms are very comfortable.

Dear Andrea, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hamburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felix Voss Director of Sales and Marketing

Business Trip Hamburg

Customer review rating 5.0/5

Hamburg B. -. J. Business - Confirmed reviews ALL

fantastic location!

Dear Josephus, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hamburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cool place and location, good stay

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Very friendly staff, Nice and mostly clean room.

Dear Britta B., Thank you so much for taking the time to review your stay at our hotel. We appreciate your feedback! It was a plasure for us to create this moment for you. We hope to be welcoming you again very soon. Until then we wish you all the best. Felix Voss Director of Sales and Marketing

all ok for business trip

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Hotel ok, breakfast ok, but too expensive hygienic ok room quite nice location - well room for improvement

Dear Hans-Gerd R., Thank you so much for taking the time to review your stay at our hotel. We have very high quality standards for the brakefast offer. We keep an eye on the best quality of the different products and we offer a special regionality selection of food. To serve dishes for many diffrent tastes we serve a rich brakefast buffet. At least to create the perfect morning you have the choice to drink sparkling wine. Futhermore it is possible to order a continantal room service brakefast for 10.50€. We hope to be welcoming you again. Until then we wish you all the best. Felix Voss Director of Sales and Marketing

Disappointing at good hotel

Customer review rating 2.0/5

Andrew A. Couples - Confirmed reviews ALL

Let down by a few things

Dear Andrew A., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hamburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felix Voss Director of Sales and Marketing

A Special Place

Customer review rating 4.0/5

Dirk A. Business - Confirmed reviews ALL

Since the hotel was build I planned a stay because I love the architecture. I have not been disappointed! A stunning hotel in this old water tower with a lot of nice details - well done. All the "other" hotel stuff, like room, access, breakfast, bar, restaurant, ect. is as expected for a Mövenpick Hotel.

Dear Dirk A., Thank you so much for taking the time to review your stay at our hotel. We appreciate your feedback! We are so glad that you finally viseted us and it was a plasure for us to make this moment for you. We regret the technical defect and we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to be welcoming you again very soon. Until then we wish you all the best. Sincerely, Felix Voss Director of Sales and Marketing

Awesome service!!!

Customer review rating 5.0/5

Bernd R. Families - Confirmed reviews ALL

I loved the accommodations, the room service, the breakfast bar, simply everything!

Dear Bernd R., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hamburg. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you so mich for rating us with the maximum score. It was a plasure to make this moment for you We hope to be welcoming you again very soon. Until then we wish you all the best. Sincerely, Felix Voss Director of Sales and Marketing

No Ac made the stay pretty uncomfortable !

Customer review rating 3.0/5

Geraldine K. Solo - Confirmed reviews ALL

Staff was friendly and helpful ! The lack of AC made for a very uncomfortoble stay!

Dear Geraldine K., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hamburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our rooms provide a cooling or heating room ceiling; which conducts hot or cold water through pipes to keep the room at the right temperature. This kind of air conditioning is very climate friendly. We apologize for the inconvinience of the cooling room ceiling. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felix Voss Director of Sales and Marketing

Funky building

Customer review rating 4.5/5

Jenny Couples - Confirmed reviews ALL

Very well located near several parks, plenty of places to eat and drink and public transport. Although I would recommend hiring bikes from reception and going everywhere on the extensive cycle paths.

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hamburg. It was a plasure for us to present you a lovely stay. We hope to be welcoming you again very soon. Until then we wish you all the best. Felix Voss Director of Sales and Marketing

Lack of hygiene

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

There is a huge lack of hygiene in the breakfast restaurant. All guests are making their own coffee, opening bottles and bringing juices to their tables, but there are no possibility to clean hands. Not a single hand sanitizer was to find inside the restaurant. Only one stand is placed outside the venue. I talked to one of the waiters about it, she assured me that there is an thorough cleaning of the areas. But that morning as well as the following mornings no one cleaned the area while we were there, and a lots of guests were usimg the stations. The solution is obvious, hand sanitizers near the coffee makers, juice station and water cooler. I addressed it to the reception who appologised and mailed my concern to the management. I didnt hear further and no improvement were made in order to secure the guest. I think the Accor ALLSAFE program failed big time in this matter, and have already decided that Accor because of that will not be the choise for my upcoming business trips.

Dear Mr. v., thank you for taking the time to write a feedback about your experience at Mövenpick Hotel Hamburg. I am very sorry for your impressions with the hygienic solution in our restaurant. The safety of our guests is the most important issue for us. We will change the process of our breakfast drinks offer and we will implement a hand sanitizers in our restaurant as well. We are gratefull for your feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ole Meyer-Engelke Food and Beverage Manager

Good but could be better

Customer review rating 3.5/5

Vincent Couples - Confirmed reviews ALL

Beautiful venue, but underwhelming service: no bathrobe in the room (Junior suite), average breakfast offer.

Dear Vincent V., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hamburg. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the moment we removed the bathrobe from the rooms because of hygienic reasons. Futhermore our Fitness and Wellness Area is closed. If you need a bathrobe, please contact our reception, we would love to bring one to the room. Thank you for the advice with the windows, we will check this immediatly. Due to Corona we had to change our brakefast services a bit. Instad of a buffet you can pick your brakefast by yourself an we will cook some fried eggs or scrumbeld eggs with bacon on demand. Of course we offer also differnt cold cuts, yoghurt and sweet spread. We regred that the services provided have not met your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annette Bätjer General Manager

Bad bed in a nice Hotel

TripAdvisor rating 3.0/5

Roving268805 Business - TripAdvisor review

Friendly and helpful staff, also in the restaurant. The room is good but the mattress in the bed is bad. I slept in the middle, on the hill (where the mattress still is normal) between the valleys of where couples have been sleeping. The desk is also good but the chair is terrible, the legs are bent. Big plus for the safe where a 15,6 inch laptop fits in (if you turn it 90 degrees while putting it in). In most hotels the safe is just 1 cm to small for a 15,6 inch laptop. It is quiet and one can get a good night sleep. The bathroom is also good. A radiator to hang and dry the towels would be an additional plus. I will come again

Dear Guest, thank you very much for taking the time to review your stay with us. We are thrilled to read that you enjoyed your time in the water tower and that you are planning on coming back, how lovely! We have noted your suggestions and pass them on to our responsible staff in charge. We can't wait to be welcoming you again very soon. Yours sincerely Annette Bätjer General Manager

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