Mövenpick Hamburg 4 stars

Customer review rating (ALL Rating) 4.4/5 117 reviews

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Mövenpick Hamburg - Image 1
Mövenpick Hamburg - Image 2
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Sternschanze 6, 20357 HAMBURG, Germany

Description

Hotel extras

  • Tower suite with panoramic city view

  • Conferences at a daily delegate rate

  • 13 conference and meeting rooms

  • Weddings in a unique atmosphere

  • Swiss cuisine and creative cocktails

Our accommodation(s)

Hotel location

Mövenpick Hamburg

Sternschanze 6
20357 HAMBURG
Germany

GPS:53.56465, 9.970611

Telephone
Fax +49 40 3344113333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOVENPICK RESTAURANT

Located in a glass-covered annex, the Movenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  117 reviews

TripAdvisor Rating  4.5/5  2,703 reviews

Lacking attention to details

TripAdvisor rating 2.0/5

grwpl TripAdvisor review

Poor is not what I would expect from a Movenpick Hotel but this property was a real disappointment and spoilt our short break in Hamburg. Phone not working and when reported it was a known issue, not fixed during our stay. Not sure how a guest staying in a high room is expected to report an emergency. No way to black out the room as blind missing, again reported but not addressed. How can room be signed off for guest accommodation with a blind missing? The hotel did choose to compensate us for the issues however this really does not excuse the lack of attention to basics. That said location was good, room a great size, plumbing mostly worked as expected, nice restaurant and atmospheric bar.

Dear guest, Thank you for taking the time to provide this feedback. We are delighted that you appreciated the room size and our plumbing facilities. It is our pleasure to provide our guests with spacious accommodations and functional amenities to enhance their stay. However, we are sorry to hear about the issues you encountered with the phone and the missing blind in your room. We understand how these aspects can impact the comfort of your stay and we apologize for any inconvenience caused. Finally, we are pleased that you found our location to your liking and enjoyed the ambiance of our restaurant and the atmospheric bar. Our aim is to provide a memorable experience through our various facilities and dining options. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

Keep receipts of everything

TripAdvisor rating 3.0/5

Xaiano Friends getaway - TripAdvisor review

Keep receipts, of everything. I paid my city tax on the second day of my stay as they had made a mistake and only took it then. No problem, I thought. On leaving they charged my friend again for city tax and she was meek enough to just pay as they insisted they were right. They then made 2 unauthorised attempts to charge her card, without saying anything, for bike rental that I had paid in cash. Thankfully the bank blocked this. Upon calling them, they agreed to refund the additional charge but just keep receipts, they are absolutely hopeless at keeping track and will try and make you pay for their errors. I can excuse a single error, but repeated errors including making unauthorised card charges demonstrate that staff here are not trained to do the job they are doing.

Dear guest, Thanks for your review about our hotel. We are sorry that some aspects of your stay did not meet your expectations. We understand how important it is to have a transparent and accurate billing process, and we apologize for the confusion and inconvenience caused by the errors related to the city tax and bike rental charge. Rest assured, we are reviewing your comments with our team in order to ensure clarity and precision in our guest transactions moving forward. We hope you were able to appreciate the unique ambiance of our hotel, located in a historic water tower in the vibrant Sternschanze area, with convenient access to local attractions and public transport. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Very disappointing visit - recommend finding somewhere else

Customer review rating 1.0/5

Lbg Couples - Confirmed reviews ALL

We were really disappointed with our stay. I should have read the reviews as I have since realised others had similar experiences. The good: lovely building in a historic landmark, close to u/S Bahn and nice breakfast and bar The bad: we had a superior king room. Other than the amazing view it was not superior at all. The curtains had holes in them and light came through - that’s once you worked out how to shut the curtains as you need to pull out every electrical device on the table first!?! The room was very hot and stuffy. There was no air coming in. We put our hand up to the vent and could feel only a slight trickle of air I reported it immediately and was told it would be looked into. When we came back in the afternoon it was still hot and not working. I spoke to the front desk and asked if it had been inspected yet - he didn’t check or ask my room number and said it would have been the asked if it was better. I said it wasn’t and he said there was obviously nothing that could be done. I then asked if we could have a fan and they delivered one (however to leave it going over night we couldn’t shut Curtains)….we tried to sleep with the window open (a suggestion from the front desk) but had train noises and sirens all night and ever had bees enter the room! So the window was shut. That night was barely slept due to the heat and lack of air. The fan made it slightly better. I emailed the hotel rather than talk to the staff. I received a reply saying it will be checked and if it can’t be fixed they would move us for our last night. However we never heard from anyone again and it was still hot and stuffy. When we checked out I was asked how our stay was - and when I mentioned the problems they appeared to have no idea about any of our issues and offered us a free coke. I also want to add that the staff in the hotel seem to be miserable at their job and are often short with guests and rude. I witnessed them being rude to other guests and experienced it several times myself (including the lack of follow up and communication regarding my concerns). Our first interaction with the hotel was negative - when arrived in the morning we wanted to leave our luggage and come back at the right time. However, before we could even say this the front desk person snapped “you are too early you can’t check in”. I replied by explaining we didn’t expect to check in and just wanted to leave our bags - the staff member huffed and grunted and took the bags without saying anything else. She didn’t even ask my name or check my details. It is super disappointing as we had not been to a Mövenpick before and were looking forward to it. I will think twice before trying one again. I actually think the a/c is how it always is (having read other reviews now) and the staff are sick of people complaining.

Dear Luke, Thank you for taking the time to share your review. We are pleased that you appreciated the historic charm of our building and our convenient location near transport connections, alongside the offerings of our breakfast and bar. These aspects are indeed highlights for many of our guests. Nonetheless, we are sorry that your stay did not fully meet your expectations. It is regrettable to hear about the discomfort you experienced with the room's temperature. Our rooms are designed to allow guests to adjust the air conditioning within a range of +3 and -3 degrees from the standard 22 degrees, and additional fans are available upon request to ensure a comfortable environment. Furthermore, we are truly sorry that the interactions with our staff did not reflect the high standard of hospitality we strive for. We will follow up on this with our team. Moreover, we understand how crucial effective communication and attentive follow-up are to guest satisfaction, and it seems we fell short in this regard during your visit. Finally, we sincerely apologize if the value for money did not meet your expectations; we aim to provide a service that reflects the quality and ethos of the Mövenpick brand. Finally, we are glad that the proximity to the U/S Bahn was convenient for your travels and that you enjoyed the offerings at our breakfast and bar. Our team takes pride in providing a wide variety of options to suit all our guests' preferences. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Unauthorised charge

TripAdvisor rating 1.0/5

rhyd78 Friends getaway - TripAdvisor review

I stayed here for three nights at the beginning of August and paid in full ahead of the visit. The hotel is nice enough but my problems started after check-out. Following the stay, and having checked my bank account, I realised that the hotel had charged the full room rate to my bank card (which I had provided in the usual way for incidental expenses incurred during the stay). I called them and asked to speak to the accounts team and was told nobody was available and to send an email. Over a week later, I have heard nothing back and the €400+ remains charged to my account. I’ve stayed in hundreds of hotels all over the world and have never experienced this type of issue. Completely unacceptable that the charge is made in the first instance and then not rectified or addressed when raised. I would therefore absolutely not recommend this establishment.

Dear Thomas, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you encountered with the payment process after your stay. It is our standard procedure to ensure that any pre-authorizations or incidental holds are released promptly, and we understand the inconvenience that an unexpected charge can cause. Please send us an e-mail to michael.lutz@movenpick.com to find a solution for the inconveniences. Moreover, we apologize for the delay in our communication. We strive to address all queries efficiently and it is concerning to hear that you have not received a timely response. We will look into this matter to understand where the breakdown in communication occurred and how we can prevent similar issues in the future. Finally, we regret that this experience has influenced your opinion of our hotel. We value every guest's feedback as it is crucial for our improvement. We hope this incident will not deter you from considering Mövenpick Hotel Hamburg in the future, as we would like to have the opportunity to restore your confidence in our service. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

Hotel with character

Customer review rating 5.0/5

Amit B. Business - Confirmed reviews ALL

Excellent service with attention to detail. Mr Lutz and his team made the stay special as always. A home away from home for me.

Dear Amit, Thank you for such a great review. We are delighted that your experience at Mövenpick Hotel Hamburg was so memorable, thanks to the dedicated service provided by Mr. Lutz and our team. It fills us with pride to know that our hotel serves as a home away from home for you. It is great that you enjoyed the convenience and quality of our room service offerings. Also, we appreciate your recognition of our efforts as an ALL – Accor Live member, and we're thrilled to hear that the late check-out benefit added to the comfort of your stay. While the bar experience did not earn a perfect score, we're pleased that it was still a positive aspect of your visit. It would be a pleasure to welcome you back next year. With warm regards from the water tower, Michael Lutz, General Manager

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Other web-users rate our hotel

  • 1,249 reviews 8.6/10 Location
  • 1,422 reviews 6.8/10 Room
  • 1,087 reviews 6.9/10 Service
  • 16 reviews 6.9/10 WiFi
  • 1,105 reviews 9.2/10 Breakfast
  • 675 reviews 8.5/10 Vibe
  • 618 reviews 5.2/10 Comfort
  • 588 reviews 7.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.