Mövenpick Hamburg 4 stars

Customer review rating (ALL Rating) 4.3/5 359 reviews

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Mövenpick Hamburg - Image 1
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Sternschanze 6, 20357 HAMBURG, Germany

Description

Hotel extras

  • Tower suite with panoramic city view

  • Attractive work meeting package, 13 conference and meeting rooms

  • 4 charging stations in the hotel garage (subject to a fee)

  • Weddings in a unique atmosphere

  • Bistro cuisine and creative cocktails

Our accommodation(s)

Hotel location

Mövenpick Hamburg

Sternschanze 6
20357 HAMBURG
Germany

GPS:53.56465, 9.970611

Telephone
Fax +49 40 3344113333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOVENPICK RESTAURANT

Located in a glass-covered annex, the Movenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  359 reviews

Customer review rating 4.0/5

Melanie P. Families - Confirmed reviews ALL

I was very happy and surprised to have received such a warm welcome for my birthday! The only things that were negative were the fact that the water temperature while showering would go from warm to cold off and on. Also the shower door should be longer to avoid water from exiting the shower. I was also surprised about the noise level from outside on Saturday night. I was not expecting that.

Dear Melanie, Please accept our sincere thanks for this glowing review. We’re delighted our team made your birthday stay memorable with a warm welcome and that you found your room perfectly maintained. However, we regret the technical aspects of your bathroom experience fell short of our usual standards. Our maintenance team has been alerted to review water pressure consistency. Regarding the weekend ambiance, we recommend our Sleep Rooms on higher floors for future stays as they feature enhanced soundproofing. Finally, we hope you enjoyed exploring Hamburg’s vibrant Sternschanze district from our central location opposite the metro station. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager

Customer review rating 4.5/5

Geraldine O. Families - Confirmed reviews ALL

We enjoyed the stay in the hotel. It was comfortable and everything was done to a high standard.

Dear Geraldine, We appreciate your kind review. Thank you for sharing your feedback about your recent family stay at Mövenpick Hotel Hamburg. We are delighted you found your accommodation comfortable during your time with us. Our team takes pride in creating welcoming spaces for families to relax together. However, we regret the challenges you faced when adjusting your booking. While our website allows self-service modifications, we acknowledge this instance fell short of expectations. Our staff remains available around the clock to assist with such requests directly. Nonetheless, we are pleased our quality standards met your expectations and contributed to an enjoyable stay overall. We look forward to welcoming you for another pleasant stay. With best regards from the Schanzenpark, Michael Lutz, General Manager

Customer review rating 2.0/5

Deborah W. Solo - Confirmed reviews ALL

This hotel is close to an U-Bahn stop but as a woman traveling alone I didn't feel very safe walking from the U-Bahn to the hotel. I encountered a man urinating publicly during one walk from the train to the hotel. It's a cool concept and interesting design but practically the hotel was very hot and loud. I was on the 9th floor but with windows open I could hear all of the noise from the park below very clearly. The room was also very small, and the windows were as well. I went to the bar for happy hour where the bartender was very rude to me when I asked about the happy hour specials saying they weren't much cheaper than the normal drinks. It was a weird atmosphere and I didn't feel very welcome. The hotel staff were slow. Checking out took a while and I was worried about missing my train. Value for the money I spent was very poor. I wouldn't stay here again.

Dear Deborah, Thank you for letting us know about your concerns. We appreciate your acknowledgment of our convenient location near Sternschanze Station, which offers direct access to public transport networks. However, we sincerely apologize that your experience fell short in several areas. The safety and comfort of solo travelers like yourself remains a priority, and we regret the unease you felt during your walks. We take note of your observations about room quality and bar service, and will review these aspects to better align with guest expectations moving forward. We hope you will consider staying with us again in the future. Best regards from the Hanseatic city, Michael Lutz, General Manager

Customer review rating 3.5/5

Trond N. Friends - Confirmed reviews ALL

Ok

Kjære Trond, Takk for din konstruktive tilbakemelding. Vi er glade for at du likte rommene og deres innredning under ditt besøk. Vårt moderne utvalg av rom er designet for å gi en komfortabel base for våre gjester. Vi beklager ulempene med bestillingen og innsjekkingsprosessen. For gruppebestillinger over tre rom, anbefaler vi alltid å kontakte resepsjonen direkte for personlig hjelp. Dette sikrer en smidig prosess fremover. Vi håper beliggenheten ved Sternschanze ga deg mulighet til å utforske byens pulserende områder og praktiske transportmuligheter. Vi gleder oss til å ønske deg velkommen tilbake. Ha en fin dag. Michael Lutz, General Manager

Customer review rating 4.5/5

Martin V. Business - Confirmed reviews ALL

I really enjoyed the room and the bed. The views from thr tower bedroom on the 15th floor are exceptional. Kind personel at the reception

Dear Martin, Thank you for choosing our hotel. We are delighted to hear you had such a pleasant stay at Mövenpick Hotel Hamburg. Your appreciation for our central yet tranquil location and comfortable accommodations makes us proud. The panoramic views from our upper floors never fail to impress, and we are thrilled you enjoyed them from the 15th floor. Our reception colleagues will be encouraged by your kind words about their service. As a Gold member, your continued trust in our loyalty program is truly valued. We look forward to welcoming you for another pleasant stay. With best regards from the Schanzenpark, Michael Lutz, General Manager

Other web-users rate our hotel

  • 1,040 reviews 8.7/10 Location
  • 1,221 reviews 6.8/10 Room
  • 880 reviews 7.5/10 Service
  • 10 reviews 4.5/10 WiFi
  • 961 reviews 9.3/10 Breakfast
  • 573 reviews 8.3/10 Vibe
  • 526 reviews 5.1/10 Comfort
  • 510 reviews 7/10 Amenities

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