Mövenpick Hamburg 4 stars

Customer review rating (ALL Rating) 4.4/5 109 reviews

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Mövenpick Hamburg - Image 1
Mövenpick Hamburg - Image 2
Mövenpick Hamburg - Image 3
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Sternschanze 6, 20357 HAMBURG, Germany

Description

Hotel extras

  • Tower suite with panoramic city view

  • Conferences at a daily delegate rate

  • 13 conference and meeting rooms

  • Weddings in a unique atmosphere

  • Swiss cuisine and creative cocktails

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mövenpick Hamburg

Sternschanze 6
20357 HAMBURG
Germany

GPS:53.56465, 9.970611

Telephone
Fax +49 40 3344113333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOVENPICK RESTAURANT

Located in a glass-covered annex, the Movenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  109 reviews

TripAdvisor Rating  4.4/5  2,719 reviews

great stay nice hotel

TripAdvisor rating 5.0/5

SebastianG474 TripAdvisor review

Dear Sebastian, Thank you very much for this kind review of your recent stay. We are truly thankful for your kind words about your recent experience at our hotel. We are thrilled that you appreciated the professionalism of our staff, particularly the service provided by Antonieta at the Front Desk, and the quality of our breakfast offerings. Knowing that our spacious and well-equipped junior suites met your expectations brings us great joy, as we strive to provide comfortable and luxurious accommodations for our guests. The Mövenpick Hotel Hamburg takes pride in its unique setting within a 19th-century water tower and its selection of rooms, including the junior suites on the 15th floor, which provide an elevated level of comfort and a serene atmosphere. Finally, we are delighted to hear that you enjoyed our hotel's location and the vibrant atmosphere of the CAVE Bar. Our central location in the Sternschanze area indeed offers easy access to local attractions and transport links, ensuring a convenient and enjoyable stay. Moreover, your commendation of our management is highly appreciated, as we are committed to delivering exceptional hospitality. Your recommendation is truly valued, and we are pleased that our parking facilities added to the convenience of your visit. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager

Special experience

Customer review rating 4.5/5

Charles L. Couples - Confirmed reviews ALL

Dear Charles, Thank you for taking the time to share your review. We truly appreciate your kind words about your stay at Mövenpick Hotel Hamburg. We are delighted that you enjoyed the convenient location, our friendly team, and the unique aspect of our hotel being situated in a historic water tower. It brings us great joy to hear that the comfort of your room and our breakfast selection were highlights of your visit. However, we regret to hear about your concerns regarding the towel replacement and the restaurant lighting. We typically follow a conscientious environmental policy, and it seems there was an oversight in your case – for which we are sincerely sorry. Regarding the lighting in our main restaurant, your feedback is very valuable, and we will consider it carefully to ensure a comfortable ambiance for all our guests. We also note your comments about our fitness centre and will look into how we can improve the experience. Nonetheless, it's wonderful to know that the reminders of the building's former use as a water tower contributed positively to your stay, adding a special touch to the atmosphere. We are also pleased that the breakfast at Mövenpick Hotel Hamburg was a memorable part of your visit, with a variety of options to suit all tastes. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

So So Stay

TripAdvisor rating 4.0/5

michaelkN5295NT Couples - TripAdvisor review

Dear Michael, Thank you for taking the time to share your review. We are pleased that you enjoyed the quality of our breakfast and took the time to compliment our chef on the delicious scrambled eggs. It is always rewarding to hear when our culinary offerings leave a positive impression on our guests. However, we regret to hear about the various aspects of your experience that did not meet your expectations. Regarding the bar and restaurant hours, we strive to accommodate the needs of our guests and our current schedule is based on guest demand and seasonality. Please accept our apologies for any inconvenience this may have caused during your stay. We understand the importance of clear signage and easy access to the hotel's facilities. We apologize for the difficulties you faced and can assure you that we are continuously working on improving the clarity of our signage and accessibility. We are also sorry to hear about the toilet seat issue in your room and appreciate your understanding as we moved you to a more comfortable space. Your comfort is paramount to us and we apologize for any disruption this may have caused. Finally, we are delighted that you appreciated the German wine and the service provided by our manager Manolo in the Cave. We strive to create enjoyable experiences for our guests and it's gratifying to know that these aspects of your stay were memorable. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Needs to do better

Customer review rating 2.5/5

Ph Couples - Confirmed reviews ALL

Dear Mr. H., Thank you for taking the time to share your review. We are delighted that you found the architecture of our hotel, a 19th-century water tower, to be wonderful. It is great that the unique design of Mövenpick Hotel Hamburg left a positive impression on you. We are sorry to hear that your experience with our service did not meet your expectations. Cleanliness is a cornerstone of our guest experience, and we typically receive high praise for it, as evidenced by our usual score of 100/100 for room cleanliness. We also strive to provide a warm welcome to all our guests, and we regret if this was not reflected during your visit. We will follow up on this with our team. Regarding recognition as an ALL member, we apologize if the level of acknowledgment did not meet your satisfaction. We value our loyal guests and aim to ensure that their membership benefits enhance their stay. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Lacking attention to details

TripAdvisor rating 2.0/5

grwpl TripAdvisor review

Dear guest, Thank you for taking the time to provide this feedback. We are delighted that you appreciated the room size and our plumbing facilities. It is our pleasure to provide our guests with spacious accommodations and functional amenities to enhance their stay. However, we are sorry to hear about the issues you encountered with the phone and the missing blind in your room. We understand how these aspects can impact the comfort of your stay and we apologize for any inconvenience caused. Finally, we are pleased that you found our location to your liking and enjoyed the ambiance of our restaurant and the atmospheric bar. Our aim is to provide a memorable experience through our various facilities and dining options. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

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Other web-users rate our hotel

  • 1,203 reviews 8.6/10 Location
  • 1,355 reviews 7/10 Room
  • 1,015 reviews 7.8/10 Service
  • 13 reviews 8.2/10 WiFi
  • 1,078 reviews 9.3/10 Breakfast
  • 647 reviews 8.5/10 Vibe
  • 600 reviews 5.4/10 Comfort
  • 562 reviews 7.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.