Mövenpick Hamburg 4 stars

Customer review rating (ALL Rating) 4.4/5 113 reviews

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Mövenpick Hamburg - Image 1
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Sternschanze 6, 20357 HAMBURG, Germany

Description

Hotel extras

  • Tower suite with panoramic city view

  • Conferences at a daily delegate rate

  • 13 conference and meeting rooms

  • Weddings in a unique atmosphere

  • Swiss cuisine and creative cocktails

Our accommodation(s)

Hotel location

Mövenpick Hamburg

Sternschanze 6
20357 HAMBURG
Germany

GPS:53.56465, 9.970611

Telephone
Fax +49 40 3344113333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOVENPICK RESTAURANT

Located in a glass-covered annex, the Movenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  113 reviews

TripAdvisor Rating  4.5/5  2,709 reviews

So So Stay

TripAdvisor rating 4.0/5

michaelkN5295NT Couples - TripAdvisor review

We booked into the Mövenpick Hamburg Hotel January 3-7, 2025. We had previously stayed at other Mövenpick hotels elsewhere in Europe so our frame of reference was known. The Hamburg hotel certainly does not compare with other Mövenpick hotels that we have frequented. The others have paid homage to Mövenpick roots in chocolate and ice cream, but the Hamburg franchise has no such connection. The hotel is in an old water tower; interesting but not related to Mövenpick. I have been to 159 countries and stayed at hundreds of hotels around the world. But this one was unique- and not in a positive sense. The bar does not open until 5 PM weekdays and 6 PM on Mondays. The restaurant is closed Sunday and Monday evenings. This is a major hotel in the second largest city in Germany and there is no coffee shop or restaurant open on weekends. I have never heard of a major hotel in a major city in the world where the restaurant is closed two nights in a row. My reaction as a businessman is financially the hotel cannot staff the restaurant and other positions. Moneyq talks. There are no bellmen. There is a station on the ground floor inside the sliding glass doors of the entrance with no staff. So, if someone over the age of 65 and gets out of a taxi and enters the building, they are no signs and therefore they are confronted with a daunting challenge- how to get to the unidentified lobby. The lobby is on a floor that appears to be twenty feet or more high. There is a moving escalator from the ground floor ( no elevator) that is inclined at a 35- 40 degree gradient. There is no way anyone in a wheel chair could safely get up to or down from the lobby, let alone with luggage. The ground floor and mezzanine are overly dark. There are spotlights over the reception area but the rest of the floor is dark. The toilet seat in the bathroom broke. There was no supply so we moved to another room and it was much better. I have never seen or heard of a broken toilet seat but it seems odd that a hotel does not have an extra. On the positive side, the array and quality of breakfast was impressive. I actually paid a compliment to the breakfast chef for the taste of scrambled eggs. She said the secret was the addition of cream. We enjoyed the German wine in the Cave on the mezzanine. The manager Manolo was wonderful.

Dear Michael, Thank you for taking the time to share your review. We are pleased that you enjoyed the quality of our breakfast and took the time to compliment our chef on the delicious scrambled eggs. It is always rewarding to hear when our culinary offerings leave a positive impression on our guests. However, we regret to hear about the various aspects of your experience that did not meet your expectations. Regarding the bar and restaurant hours, we strive to accommodate the needs of our guests and our current schedule is based on guest demand and seasonality. Please accept our apologies for any inconvenience this may have caused during your stay. We understand the importance of clear signage and easy access to the hotel's facilities. We apologize for the difficulties you faced and can assure you that we are continuously working on improving the clarity of our signage and accessibility. We are also sorry to hear about the toilet seat issue in your room and appreciate your understanding as we moved you to a more comfortable space. Your comfort is paramount to us and we apologize for any disruption this may have caused. Finally, we are delighted that you appreciated the German wine and the service provided by our manager Manolo in the Cave. We strive to create enjoyable experiences for our guests and it's gratifying to know that these aspects of your stay were memorable. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Needs to do better

Customer review rating 2.5/5

Ph Couples - Confirmed reviews ALL

The hotel building is wonderful. The service I received in the hotel is poor and certainly not what you would expect of a 4 star hotel. Needs to do better!!

Dear Mr. H., Thank you for taking the time to share your review. We are delighted that you found the architecture of our hotel, a 19th-century water tower, to be wonderful. It is great that the unique design of Mövenpick Hotel Hamburg left a positive impression on you. We are sorry to hear that your experience with our service did not meet your expectations. Cleanliness is a cornerstone of our guest experience, and we typically receive high praise for it, as evidenced by our usual score of 100/100 for room cleanliness. We also strive to provide a warm welcome to all our guests, and we regret if this was not reflected during your visit. We will follow up on this with our team. Regarding recognition as an ALL member, we apologize if the level of acknowledgment did not meet your satisfaction. We value our loyal guests and aim to ensure that their membership benefits enhance their stay. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Lacking attention to details

TripAdvisor rating 2.0/5

grwpl TripAdvisor review

Poor is not what I would expect from a Movenpick Hotel but this property was a real disappointment and spoilt our short break in Hamburg. Phone not working and when reported it was a known issue, not fixed during our stay. Not sure how a guest staying in a high room is expected to report an emergency. No way to black out the room as blind missing, again reported but not addressed. How can room be signed off for guest accommodation with a blind missing? The hotel did choose to compensate us for the issues however this really does not excuse the lack of attention to basics. That said location was good, room a great size, plumbing mostly worked as expected, nice restaurant and atmospheric bar.

Dear guest, Thank you for taking the time to provide this feedback. We are delighted that you appreciated the room size and our plumbing facilities. It is our pleasure to provide our guests with spacious accommodations and functional amenities to enhance their stay. However, we are sorry to hear about the issues you encountered with the phone and the missing blind in your room. We understand how these aspects can impact the comfort of your stay and we apologize for any inconvenience caused. Finally, we are pleased that you found our location to your liking and enjoyed the ambiance of our restaurant and the atmospheric bar. Our aim is to provide a memorable experience through our various facilities and dining options. We hope to welcome you back for a more enjoyable stay in the future. With warm regards from the water tower, Michael Lutz, General Manager

Keep receipts of everything

TripAdvisor rating 3.0/5

Xaiano Friends getaway - TripAdvisor review

Keep receipts, of everything. I paid my city tax on the second day of my stay as they had made a mistake and only took it then. No problem, I thought. On leaving they charged my friend again for city tax and she was meek enough to just pay as they insisted they were right. They then made 2 unauthorised attempts to charge her card, without saying anything, for bike rental that I had paid in cash. Thankfully the bank blocked this. Upon calling them, they agreed to refund the additional charge but just keep receipts, they are absolutely hopeless at keeping track and will try and make you pay for their errors. I can excuse a single error, but repeated errors including making unauthorised card charges demonstrate that staff here are not trained to do the job they are doing.

Dear guest, Thanks for your review about our hotel. We are sorry that some aspects of your stay did not meet your expectations. We understand how important it is to have a transparent and accurate billing process, and we apologize for the confusion and inconvenience caused by the errors related to the city tax and bike rental charge. Rest assured, we are reviewing your comments with our team in order to ensure clarity and precision in our guest transactions moving forward. We hope you were able to appreciate the unique ambiance of our hotel, located in a historic water tower in the vibrant Sternschanze area, with convenient access to local attractions and public transport. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Very disappointing visit - recommend finding somewhere else

Customer review rating 1.0/5

Lbg Couples - Confirmed reviews ALL

We were really disappointed with our stay. I should have read the reviews as I have since realised others had similar experiences. The good: lovely building in a historic landmark, close to u/S Bahn and nice breakfast and bar The bad: we had a superior king room. Other than the amazing view it was not superior at all. The curtains had holes in them and light came through - that’s once you worked out how to shut the curtains as you need to pull out every electrical device on the table first!?! The room was very hot and stuffy. There was no air coming in. We put our hand up to the vent and could feel only a slight trickle of air I reported it immediately and was told it would be looked into. When we came back in the afternoon it was still hot and not working. I spoke to the front desk and asked if it had been inspected yet - he didn’t check or ask my room number and said it would have been the asked if it was better. I said it wasn’t and he said there was obviously nothing that could be done. I then asked if we could have a fan and they delivered one (however to leave it going over night we couldn’t shut Curtains)….we tried to sleep with the window open (a suggestion from the front desk) but had train noises and sirens all night and ever had bees enter the room! So the window was shut. That night was barely slept due to the heat and lack of air. The fan made it slightly better. I emailed the hotel rather than talk to the staff. I received a reply saying it will be checked and if it can’t be fixed they would move us for our last night. However we never heard from anyone again and it was still hot and stuffy. When we checked out I was asked how our stay was - and when I mentioned the problems they appeared to have no idea about any of our issues and offered us a free coke. I also want to add that the staff in the hotel seem to be miserable at their job and are often short with guests and rude. I witnessed them being rude to other guests and experienced it several times myself (including the lack of follow up and communication regarding my concerns). Our first interaction with the hotel was negative - when arrived in the morning we wanted to leave our luggage and come back at the right time. However, before we could even say this the front desk person snapped “you are too early you can’t check in”. I replied by explaining we didn’t expect to check in and just wanted to leave our bags - the staff member huffed and grunted and took the bags without saying anything else. She didn’t even ask my name or check my details. It is super disappointing as we had not been to a Mövenpick before and were looking forward to it. I will think twice before trying one again. I actually think the a/c is how it always is (having read other reviews now) and the staff are sick of people complaining.

Dear Luke, Thank you for taking the time to share your review. We are pleased that you appreciated the historic charm of our building and our convenient location near transport connections, alongside the offerings of our breakfast and bar. These aspects are indeed highlights for many of our guests. Nonetheless, we are sorry that your stay did not fully meet your expectations. It is regrettable to hear about the discomfort you experienced with the room's temperature. Our rooms are designed to allow guests to adjust the air conditioning within a range of +3 and -3 degrees from the standard 22 degrees, and additional fans are available upon request to ensure a comfortable environment. Furthermore, we are truly sorry that the interactions with our staff did not reflect the high standard of hospitality we strive for. We will follow up on this with our team. Moreover, we understand how crucial effective communication and attentive follow-up are to guest satisfaction, and it seems we fell short in this regard during your visit. Finally, we sincerely apologize if the value for money did not meet your expectations; we aim to provide a service that reflects the quality and ethos of the Mövenpick brand. Finally, we are glad that the proximity to the U/S Bahn was convenient for your travels and that you enjoyed the offerings at our breakfast and bar. Our team takes pride in providing a wide variety of options to suit all our guests' preferences. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

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Other web-users rate our hotel

  • 1,246 reviews 8.5/10 Location
  • 1,400 reviews 6.9/10 Room
  • 1,065 reviews 7.2/10 Service
  • 15 reviews 7.6/10 WiFi
  • 1,107 reviews 9.2/10 Breakfast
  • 670 reviews 8.5/10 Vibe
  • 617 reviews 5.3/10 Comfort
  • 580 reviews 7.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.