Mövenpick Hamburg 4 stars 
Customer review rating 4.4/5 
5,458 reviews
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Hotel extras
Tower suite with panoramic city view
Conferences at a daily delegate rate
13 conference and meeting rooms
Weddings in a unique atmosphere
Swiss cuisine and creative cocktails
Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
Paying
Hotel location
Mövenpick Hamburg
Sternschanze 6
20357
hamburg
germany
Check-in from 15h00
Check out up to 12h00
- By plane
HAMBURG AIRPORT At 10km / 6.21 miles
GPS :53.56465, 9.970611
Our accommodations
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 13
Maximum size: 222 m²
Maximum capacity: 180 people
Maximum banquet capacity: 72 people
TripAdvisor Rating
2,579 reviews
Strategic location near the university
Customer review rating 4.4/5
Daria Business - 17/03/2020 Confirmed reviews ALL
It was a very nice stay overall: the room was always cleaned. The hotel itself is a historical site. It was important for me that the hotel was close to the university, I was participating in the conference that was happening there. However, I was not informed beforehand that I needed a letter from my employer stating that I am in Hamburg on business travel in order to be exempt from the tourist tax. The information was given to me on Friday evening and I was to be departing for Hamburg on Monday. Luckily, I managed to get the document on time. When I arrived at the hotel, the receptionist told me to send the letter to a wrong e-mail and then I had to resend it on the day of the check out. It is a minor inconvenience; however, I would like such things not to happen in the future. Good luck and stay safe!
Dear Daria K., Thank you for taking the time to write us a review. We appreciate your feedback! How lovely that you had a very nice stay and mentioned the work from our housekeeping as positiv. We apologize for passing you the wrong E-Mail adress. For your next stay we can send you the document in advance. Or your company just send us a mail, wich says you are here for business. We just need the company details mentioned in this mail. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We look forward to welcoming you again in the near future. Yours sincerely, Annette Bätjer General Manager
Great Hotel
Customer review rating 4.4/5
Michael Solo - 17/03/2020 Confirmed reviews ALL
Great staff on reception and in the Bar
Dear Michael Patrick K., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hamburg. It is always a pleasure to receive positive feedback. I will share your comments with our team at the reception and the bar. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annette Bätjer General Manager
Good hotel conveniently close to public transport
Customer review rating 4.4/5
Arjen Business - 10/02/2020 Confirmed reviews ALL
I've stayed many times at Movenpick Hamburg. Rooms and breakfast are generally good.
Dear Arjen B., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Hamburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annette Bätjer General Manager
Perfect stay
Customer review rating 4.4/5
Hans-peter M. Couples - 04/02/2020 Confirmed reviews ALL
Selected hotel for a private trip. Well located next to S-Bahn and Subway. Park surrounding. Room on the upper floors, great view over Hamburg. Room setup perfect. Cool Cave Bar. Very friendly serice at the bar but also at the reception desk. Felt at home.
Sehr geehrter Herr M., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mövenpick Hotel Hamburg. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Annette Bätjer General Manager
for Hamburg Messe - perfectly located, nice historic building with some charme
Customer review rating 4.4/5
Michael Business - 04/02/2020 Confirmed reviews ALL
Good stay, nice and stylish hotel. Historic Building in the Schanzenviertel but still quite during the night. Only negativ experience was during checking out procedure which was rather unflexible: stay was booked w/o breakfast, guest did not have breakfast, check out was not able to change the rate and deduct the breakfast from bill. It took guest quite some time and Mövenpick to call for the local CFO to find a solution here. As a business traveller I would expect a more pragmatic approach from the front desk staff.
Dear Mr S., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hamburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annette Bätjer General Manager
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