Dear Gerjan, thank you very much for your detailed and open feedback. I’m pleased that you enjoyed our location, the cleanliness of the hotel and our breakfast. At the same time, I’m sorry that your experience in the restaurant and Cave Bar did not meet expectations. Your comments about the online check-in are also important. If you complete your details in advance, the arrival process should feel easier and more efficient – not as though you have to start again. The same applies to the accuracy of the information on your bill. Thank you as well for your feedback regarding our team and the WiFi connection. These are exactly the details that shape the overall guest experience. I’m glad your stay was positive overall, and we would be very happy to welcome you back to our water tower on your next visit to Hamburg. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Malte, thank you very much for your detailed and balanced feedback. I’m pleased that you enjoyed our location, the wide breakfast selection and the service from our team. Thank you as well for your comments regarding the room and the soundproofing. The window should of course be in proper condition, and your feedback on the noise level is valuable to us. Our central location with excellent public transport connections is a real advantage, though it can also mean that some rooms are more exposed to outside noise than others. It is great to hear that you still had a pleasant stay overall and would recommend us. We would be very happy to welcome you back to our water tower. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Valerie, thank you very much for your detailed and open feedback. I’m pleased that you found your room comfortable and accessible and that our reception team was helpful throughout your stay. Thank you as well for your honest comments about breakfast. The selection should be easy to navigate, and the available options should be clearly communicated. Your feedback on quality and variety is valuable to us. Regarding the surroundings, our hotel is located in the lively and diverse Sternschanze district. While the public area is outside our direct control, it is important to us that our guests feel well looked after during their stay. I’m glad that the convenient public transport connections and your overall experience were positive, and we would be very happy to welcome you back to our water tower. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Petra, Thank you for taking the time to share your feedback with us. We are pleased that you found our team to be helpful and that all was fine during your interactions with them. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand how tiring long-distance travel can be, especially after a journey from South Africa. Our check-in time is 3 p.m., and we do offer an early check-in option subject to availability for a small supplement. The next time you visit, our reception team will be happy to assist you with this. Nonetheless, we are glad that you would recommend our hotel to friends or colleagues and that you value our loyalty programme. We hope to have the opportunity to provide you with an improved experience. With warm regards from the Hanseatic city, Tämer El Serafy - Front Office Manager

Dear Per G., We thank you for taking the time to provide us with your feedback. We are delighted that your stay at Mövenpick Hotel Hamburg was, in your own words, perfect. Still, we are sorry to hear that mosquitoes disturbed your comfort during your visit. Our hotel is surrounded by the lush greenery of Sternschanzenpark, and we understand that this natural setting can occasionally bring unwelcome visitors. Our team is always available to help with practical solutions on the spot. Nonetheless, it is wonderful that you found so much to enjoy about your time with us. Our unique water tower architecture and the vibrant neighbourhood right on our doorstep are things we love sharing with our guests. We hope to welcome you back for an improved experience. Best regards from the Hanseatic city, Tämer El Serafy - Front Office Manager

Dear Ulla, We truly value the trust you placed in us by choosing our hotel for your company’s booking. It is wonderful that you would recommend our loyalty programme to colleagues and friends, and we are pleased to know your overall stay left a positive impression. However, we regret that this situation caused frustration and stress for you and your colleagues. Arriving later, including the following day, is not a problem when we are informed in advance. However, a reservation for four nights still has a confirmed arrival date. It does not automatically mean that a guest can arrive on any subsequent day without notifying the hotel. This also applies to prepaid reservations. If a guest does not arrive on the scheduled date and we receive no notification, the reservation is treated as a no-show. The remaining stay may then be cancelled and the room released for resale, with any applicable cancellation or no-show charges subject to the booking conditions. We acknowledge that you had identified yourself as the point of contact and expected to be contacted about any issues during the stay. However, we had not been informed that one of your guests would arrive a day later and therefore expected them on the confirmed arrival date. Any changes to that date need to be communicated to us in advance so that we can update the reservation accordingly and keep the room available. We hope that, despite this experience, we will have the opportunity to welcome you back to our hotel in the future and win you over with our service and hospitality. Best regards from the water tower, Tämer El Serafy - Front Office Manager

Dear A. A., thank you very much for your open feedback and for your loyalty as an ALL Classic member. I’m pleased that you enjoyed our location, your stay and the food. At the same time, I’m sorry that housekeeping was not as consistent as it should have been. After servicing a room, the basics should of course be properly taken care of. Your comment about the app check-in is also appreciated. If you have already completed the process online, the information should arrive smoothly at reception and make your arrival easier. Thank you for sharing your experience so clearly. We would be very happy to welcome you back to our water tower on your next visit to Hamburg. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Verena, thank you very much for your open feedback. I’m pleased that you enjoyed our location, the comfortable bed and the friendly service from our team. At the same time, your comments about the curtains and some details in the bathroom are important. These are exactly the kind of things that can affect the overall impression of a stay, even when the room itself is clean and comfortable. Thank you for sharing your experience with us. We would be very happy to welcome you back to our water tower on your next visit to Hamburg. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Ronald, thank you very much for your fantastic review and the full score. I’m delighted that our location worked so well for your visit to WindEnergy Hamburg and that you especially appreciated the easy access to public transport and the exhibition centre. It is also great to hear that you found your room comfortable and quiet and our team professional and helpful. Thank you as well for your comments regarding the egg selection at breakfast and the WiFi speed. We appreciate the honest feedback. It would be a pleasure to welcome you back to our water tower on your next visit to Hamburg. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Philip, thank you very much for your excellent review and for your loyalty as an ALL Classic member. I’m delighted that you found our hotel so well organised and that room 405 impressed you with its spaciousness, cleanliness and thoughtful layout. It is also great to see that you enjoyed the breakfast, our team and the overall value of your stay. Thank you as well for your clear recommendation. We truly appreciate you taking the time to share your experience. We would be very happy to welcome you and your friends back to our water tower on a future visit to Hamburg. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Kristen, thank you very much for your detailed and open feedback. I’m pleased that you particularly enjoyed our breakfast, cleanliness, location and the amenities in your room. At the same time, I understand your mixed feelings. Due to the unique architecture of our historic water tower, some rooms have rather unusual layouts and window situations. I can understand that room 1101 did not feel entirely comfortable for you. The fluctuating shower temperature, however, should not occur and I’m sorry for the inconvenience. I also understand your disappointment with the gym. We know that the current equipment and overall setup do not meet every guest’s expectations of a fully equipped fitness area, and we are looking at how this area can be improved in the future. Thank you for taking the time to share such constructive feedback. I hope we will have the opportunity to welcome you back and provide you with a more rounded experience next time. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Rhys, thank you for your positive feedback. We are delighted that you enjoyed your room and our breakfast buffet so much. It is wonderful to hear that our team made you feel welcome, and we will be sure to share your kind words with the tall gentleman from Thursday morning. Our historic water tower building is something we are very proud of, and knowing you appreciated its character means a great deal to us. We hope to see you again soon. Warm regards Ole Meyer-Engelke Hotel Manager

Dear Hakim, thank you for your valuable feedback. We are delighted that you found your stay comfortable and that our team made you feel welcome, especially at breakfast. Our staff takes pride in creating a warm and attentive atmosphere, and we are pleased you noticed their professionalism. Even so, we regret that your arrival took longer than expected. We are sorry for the waiting time you encountered at check-in, and we appreciate your patience. We also note your thoughts on the food and your wish for fresh pressed juice. Our kitchen team values such suggestions as they help us refine our offerings. Nonetheless, we are glad you appreciated the cleanliness of our hotel. Our housekeeping team works hard to maintain high standards throughout the property. We hope to welcome you back in the future for an even better experience. Warm regards Ole Meyer-Engelke Hotel Manager

Dear Leo, thank you for taking the time to share your experience so openly. I am very sorry that we did not provide you and your partner with the level of hospitality and attention you rightly expected from us. The defective bathroom shutter clearly affected your privacy and comfort. What concerns me just as much is that you did not feel properly supported afterwards. Even when an immediate technical solution is not possible, we should communicate clearly, look for alternatives and make our guests feel genuinely looked after. I also regret that your ALL Gold status was not properly recognised and that your request regarding a late check-out was not handled with the attention and explanation it deserved. As your experience is important to me, I have already contacted you personally by email and hope we can continue the conversation directly. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Emily A., thank you for taking the time to share your detailed feedback. I am pleased that you found the room reasonably clean, but I am very sorry that your overall experience fell so far below expectations. During your stay, our air-conditioning was affected by a temporary technical issue. With outside temperatures around 32°C, I fully understand how significantly this impacted your comfort and sleep. A fan could only provide limited relief. The air-conditioning is now operating normally again. What concerns me just as much is the communication you experienced. You should have been informed clearly about the situation at check-in, and the responses you describe do not reflect the attentive and respectful service we expect from our team. Your comments regarding the slow check-in process, check-out experience and room service are also being taken seriously. Thank you as well for your loyalty as an ALL Classic member. I regret that this stay left you with such a negative impression of our hotel. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Mary, thank you very much for your fantastic review and for giving us full marks in every category. I am delighted that you especially appreciated the cleanliness of your room and the service provided by our team. It is wonderful to know that you and your family had such a positive stay with us. Thank you as well for your loyalty as an ALL Classic member and for your full recommendation. We hope to welcome you and your family back to our historic water tower on your next visit to Hamburg. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Mr. G., thank you for taking the time to share such detailed feedback. I am pleased that you appreciated our location, the character of our historic water tower and the variety of our breakfast. I am sorry that the temporary technical issue with our air-conditioning affected your stay so significantly. I also understand your frustration with the communication about when the system would be available again. The air-conditioning is now operating normally. Your comments regarding the pillow menu, replenishment of toiletries, Wi-Fi access and our Chocolate Hour are equally valuable. These are all details that shape the overall experience, and I regret that several of them did not meet your expectations during this visit.service. Thank you as well for your loyalty as an ALL Classic member. I hope we will have the opportunity to welcome you back and provide a much more consistent stay. Warm regards from your water tower Ole Meyer-Engelke Hotel Manager

Dear Melanie, Please accept our sincere thanks for this glowing review. We’re delighted our team made your birthday stay memorable with a warm welcome and that you found your room perfectly maintained. However, we regret the technical aspects of your bathroom experience fell short of our usual standards. Our maintenance team has been alerted to review water pressure consistency. Regarding the weekend ambiance, we recommend our Sleep Rooms on higher floors for future stays as they feature enhanced soundproofing. Finally, we hope you enjoyed exploring Hamburg’s vibrant Sternschanze district from our central location opposite the metro station. It would be a pleasure to welcome you back. With warm regards from the water tower, Michael Lutz, General Manager