Mövenpick Hamburg 4 stars

Customer review rating (ALL Rating) 4.4/5 147 reviews

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Description

Hotel extras

  • Tower suite with panoramic city view

  • Conferences at a daily delegate rate

  • 13 conference and meeting rooms

  • Weddings in a unique atmosphere

  • Swiss cuisine and creative cocktails

Our accommodation(s)

Hotel location

Mövenpick Hamburg

Sternschanze 6
20357 HAMBURG
Germany

GPS:53.56465, 9.970611

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MÖVENPICK RESTAURANT

Located in a glass-covered annex, the Mövenpick Restaurant offers beautiful views of the park. Our chef will take you on a culinary journey with traditional Swiss specialties and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  147 reviews

TripAdvisor Rating  4.5/5  2,687 reviews

Our first time in Movenpick

TripAdvisor rating 2.0/5

Paula R TripAdvisor review

The hotel wasn't worth its price. The pillows were awful, without filling. The beds were fine, but the duvet wasn't changed each day. They just folded it and put back on our bed. Blankets also were terribly hot and synthetic. Had a feeling that this hotel was too eco-friendly for customers. Didn't find any body lotion, cotton pads and robes/slippers in the bathroom. The only positive about this stay, was breakfast- very big choice and everyone could find something delicious. Also, the design and interior of this hotel was superb!

Dear Paula, We appreciate that you took the time to share your experience with us. We are delighted to hear that you enjoyed our breakfast selection and the unique design and interior of our hotel, which are indeed among the highlights that we are very proud of. We regret to hear that some aspects of your stay did not meet your expectations, particularly in relation to the pillows and bedding. Our aim is to provide comfortable and restful sleep conditions, and we offer a pillow menu for guests to choose their preferred option. While our duvets and blankets are selected with guest comfort in mind, we understand that personal preferences vary, and we are always willing to assist with additional or alternative bedding upon request. We take pride in our eco-friendly initiatives, which are part of our commitment to sustainability. However, we ensure these efforts do not compromise the comfort and amenities we offer to our guests. It is unfortunate that you missed some of the bathroom amenities; we provide a selection of eco-friendly toiletries and bathrobes and slippers are available upon request to enhance your stay. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager

Good stay as always

Customer review rating 5.0/5

Marcel L. Solo - Confirmed reviews ALL

Very nice hotel, well located and very friendly staff. Always my first choice when visiting Hamburg.

Dear Marcel, Thank you for this great review. We're delighted to hear that our hotel's location and the friendliness of our staff met your expectations and contributed to your preference for our establishment when visiting Hamburg. It's particularly rewarding to learn that Marcela Castaneda played a special role in enhancing your stay; our team takes great pride in offering personalized service to our guests. We would love to have you return in the future. With warm regards from the Schanzenpark, Michael Lutz, General Manager

Great location beautiful hotel

Customer review rating 4.5/5

Toni Friends - Confirmed reviews ALL

Location is great, very close to the metro and local street for shops/restaurants. The hotel is beautiful and very interesting. Breakfast is great and the Cave bar is very cool. Our only issue was that the staff seemed a bit confused about some things and kept giving us conflicting info so could possibly do with a little more training but generally very friendly and helpful. All in all a great stay and a lovely few days.

Dear Toni, Thank you for taking the time to provide us with your feedback. We're thrilled to hear you appreciated our convenient location, the unique charm of our hotel, and the variety of offerings at breakfast and in the Cave bar. It's a pleasure to provide a setting that contributes to a lovely few days for our guests. We also acknowledge your feedback regarding the staff; while our team is known for their friendly and helpful service, we're always looking to improve and ensure clear communication for all our guests. It would be a pleasure to welcome you back for a better experience. Best regards from the water tower, Michael Lutz, General Manager

Nice stay

TripAdvisor rating 4.0/5

20pawelx Business - TripAdvisor review

It was a short stay at this hotel but what i can say thet it is very nice hotel, good service quality, rooms are well equiped and modern style, really nothing to compleim, can recommende for sure. Breakfest was good, nice restaurant , location is ok

Dear Pawel, Thank you so much for your positive feedback following your stay. Thank you for highlighting our well-equipped rooms and modern style; we take pride in the unique blend of historical charm and contemporary design that our accommodations offer. We're also delighted that you enjoyed the breakfast selection and found our restaurant to your liking. It's great to know that our location met your expectations, providing convenient access to local attractions and transport links. We would love to have you return in the future. With warm regards from the Schanzenpark, Michael Lutz, General Manager

Well located for our needs.

Customer review rating 4.5/5

Steve Couples - Confirmed reviews ALL

Nice hotel with some things that need changing. Arrival in the evening down a dark street full of party goers and then entry into the hotel from garage to be met by drunks with bottles of vodka!!!

Dear Stephen, Thank you for sharing your feedback about your recent stay. We are glad to hear that you found our location convenient for your needs and enjoyed the food and service at our bar on Sunday. Our team strives to provide a pleasant stay for all our guests, and your positive feedback is truly appreciated. We apologize for the inconvenience you experienced with the garage door and the external entrance. We will look into improving security measures to ensure a more comfortable stay for our guests. Regarding the windows and blackout blind in your room, we appreciate your feedback and will address these issues with our maintenance team. Please note that our windows can be opened in most rooms, except for the 15th floor, where housekeeping can assist upon request. We understand the importance of a comfortable room temperature and will work on improving this aspect for future guests. Lastly, we apologize for any inconvenience caused by the restaurant's closing time on Saturday evening and will take your feedback into consideration. We would love to welcome you back for a better stay in the future. With best regards from the Schanzenpark, Michael Lutz, General Manager

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Other web-users rate our hotel

  • 1,296 reviews 8.5/10 Location
  • 1,429 reviews 6.7/10 Room
  • 1,167 reviews 6.9/10 Service
  • 13 reviews 7.7/10 WiFi
  • 1,131 reviews 9.2/10 Breakfast
  • 671 reviews 8.1/10 Vibe
  • 632 reviews 5.1/10 Comfort
  • 604 reviews 7.7/10 Amenities

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