Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.6/5 2,477 reviews

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Mercure Hotel Berlin City - Image 1
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Mercure Hotel Berlin City - Image 4
Invalidenstrasse 38, 10115 BERLIN, Germany

Description

Hotel extras

  • Hotel parking garage with direct hotel access

  • Varied breakfast buffet. In summer also in the garden

  • Modern rooms with air conditioning facing the courtyard

  • Functionally equipped conference rooms for 150 attendees

  • Regionally-inspired cuisine with changing dishes

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

GPS:52.53024, 13.381882

Telephone
Fax +49 30 30826100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

In our restaurant RELAX Food, Drinks and You, you will find changing, regional and international dishes. Enjoy a selected wine pairing from the Mercure wine selection. Bon appetit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,477 reviews

TripAdvisor Rating  4.1/5  1,907 reviews

Customer review rating 4.0/5

Jonathan T. Families - Confirmed reviews ALL

We chose to visit Berlin shortly before Christmas to experience the markets. The booking was for 6 people (3 adults, 3 children). The hotel was easy to find, within easy distance from Berlin Hauptbahnhof (15 minute walk/5 mins by public transport). The staff on the front desk were welcoming and helpful throughout our stay. The rooms were clean, well presented, well equipped, and comfortable. For breakfast, there was a wide variety of foods available and perfectly set us up for the day. The bar offered a good selection of food and drinks, at prices I would expect for a hotel. The food we ordered looked and tasted delicious. The location of the hotel worked well for us; it was very close to tram stops and the U-bahn (on which note, I would highly recommend downloading the BVG Fahrinfo app to buy tickets and navigate Berlin using public transport). The reasons I didn't give a 10/10 rating: - the beds weren't the most comfortable that I've slept in, compared to some other budget/mid-priced hotels - the bar (although every aspect of it was good) played hip-hop music through the TV. Nothing against hip-hop, but it's not the most conducive for relaxing of an evening, verging on distracting - the central location is a double-edged sword: it is great for accessibility, but not for views, and the traffic/trams could be slightly disturbing at night. These criticisms aside, I would stay here again, as overall it was an enjoyable stay and the staff are brilliant.

Dear J. T., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you and your family found our location convenient for exploring Berlin, especially during the festive season. It is wonderful to know that our team members provided you with a warm welcome and assistance throughout your visit, as we strive to create a hospitable environment for all our guests. We appreciate your kind words about the cleanliness and comfort of our rooms, as well as the variety offered at breakfast. Our culinary team works diligently to ensure that guests enjoy a delightful dining experience, and we are pleased that you found the food and beverages at our bar to your liking. Thank you for recommending the BVG Fahrinfo app; we always encourage our guests to utilize resources that enhance their travel experience. Your observations regarding the comfort of the beds and the music in the bar are valuable to us. While we aim to provide a pleasant atmosphere, we understand that music preferences can vary among our guests. We will certainly take your feedback into consideration as we continuously seek to improve our services and amenities. Similarly, we acknowledge the trade-off that comes with a central location, as it provides great accessibility but may also bring some noise. We appreciate your understanding in this matter. We are grateful for your overall positive impression and your intention to return in the future. It would be our pleasure to welcome you and your family back for another enjoyable stay. Best regards, Larissa Wrobbel Guest Relation

Customer review rating 5.0/5

Olha K. Business - Confirmed reviews ALL

I am very satisfied with my staying. I liked service, my room which was clean, quite and well equipped. The location was perfect. I'm looking forward to staying there again! Thank you!!!

Dear O. K., Thank you for your kind words regarding your stay at Mercure Hotel Berlin City. We are delighted to hear that you found your accommodations comfortable and that our service met your expectations. It is wonderful to know that our location contributed positively to your experience. We look forward to welcoming you back for another enjoyable visit in the future. Larissa Wrobbel Guest Relation

Customer review rating 4.5/5

David R. Business - Confirmed reviews ALL

This is my regular hotel in Berlin, as a business traveller it is ideally just a short walk from Central Station. Nice and clean, great breakfast, all you need.

Dear D. R., Thank you for your kind words regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that our location near Central Station, along with the cleanliness of our facilities and the quality of our breakfast, have contributed to your positive experience. We appreciate your loyalty as a regular guest and look forward to welcoming you back on your next visit to Berlin. Larissa Wrobbel Guest Relation

Customer review rating 3.5/5

Marian I. Business - Confirmed reviews ALL

Overall a nice experience but the guy from the bar was unfriendly and rude and also i would like to mention that i had my "Please don't disturb sign" but he housekeeping lady still entered. As a positive side, the guys from the reception - Francesca (Italian women), Sergio and others were very kind and helpful.

Dear M. I., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our location convenient and enjoyed our bike rental service. However, I apologize for the experience you had with our bar staff and the oversight regarding your 'Please do not disturb' sign. I will ensure your comments are shared with the respective teams to enhance our service quality. We appreciate your kind words about our reception staff. Larissa Wrobbel Guest Relation

Customer review rating 4.5/5

Arto S. Families - Confirmed reviews ALL

Good breakfast, but quite expensive. Clean and comfortable room.

Dear A. S., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and enjoyed our breakfast offerings, though we understand that pricing can be a consideration. It is also gratifying to know that your room met your expectations for cleanliness and comfort. We hope to welcome you back in the future for another enjoyable experience. Larissa Wrobbel Guest Relation

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Other web-users rate our hotel

  • 1,272 reviews 9.5/10 Location
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  • 834 reviews 9.1/10 Breakfast
  • 797 reviews 5.4/10 Comfort
  • 656 reviews 7.1/10 Cleanliness
  • 6 reviews 1.7/10 Wellness Area

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