Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,820 reviews

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Mercure Hotel Berlin City - Image 1
Mercure Hotel Berlin City - Image 2
Mercure Hotel Berlin City - Image 3
Mercure Hotel Berlin City - Image 4
Invalidenstrasse 38, 10115 BERLIN, Germany

Description

Hotel extras

  • Hotel parking garage with direct hotel access

  • Varied breakfast buffet. In summer also in the garden

  • Modern rooms with air conditioning facing the courtyard

  • Functionally equipped conference rooms for 150 attendees

  • Regionally-inspired cuisine with changing dishes

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with queen-size bed

Photo out of - Standard Room with queen-size bed

Relax on a nice, large bed from a stroll through the city of Berlin. Like all rooms, the standard queen-size rooms were completely renovated in 2017. We are happy to accommodate your floor request for your room.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
See availabilities

The Superior Room with a queen bed (160 × 200 cm) and a view of the countryside ensures quiet nights. TV, WIFI and a bathroom with natural light as well as coffee, tea and bottled water in the room add comfort. Baby bed upon request.

  • Views:

    Garden View

Max. number of persons
2
Area
From 19 m² / 204 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Our Privilege Rooms with king-size bed (180×200 cm) ensure the highest level of comfort. Here you will find a pure relaxation, a stocked mini-bar, Nespresso coffee and kettle, bathrobes, slippers and toiletries.

  • Views:

    Garden View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Drink vending machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Living together but sleeping separately: Our spacious twin room with two single beds (90 × 200 cm) makes it possible. In addition to a spacious bathroom, there is also a TV, coffee and tea, bottled water and high-speed WIFI.

  • Views:

    City View or Garden View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

A superior room with a comfortable, 180×200 cm double bed, bathroom with natural light, complimentary coffee, tea, and water, LCD TV, free WIFI, and views of green space to ensure quiet nights. (Room can be reserved for wheelchair users, on request.)

  • Views:

    Garden View

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptorsAdditional charge

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

GPS:52.53024, 13.381882

Telephone
Fax +49 30 30826100
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 246 rooms
  • 12 rooms for people with reduced mobility
  • 246 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas
  • Plugs and converters available on desks Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

10 Meeting rooms

Family

Services for children

  • Outdoor playground for children
  • Children''s TV Channels

Sports and leisure

Jogging track

  • Nearby

Bike rack facilities

  • On site

Bike rack facilities

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 66 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 2 ft

  • Parking pricing: 19.00 € 19 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

RELAX - FOOD, DRINKS AND YOU

Photo out of - RELAX - FOOD, DRINKS AND YOU

In our restaurant RELAX Food, Drinks and You, you will find changing, regional and international dishes. Enjoy a selected wine pairing from the Mercure wine selection. Bon appetit.

Cooking style
International
Capacity
50
Accessibility
Accessible service
Invalidenstrasse 38, 10115 Berlin, Germany
Telephone +49 30 308260

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

In our restaurant RELAX Food, Drinks and You, you will find changing, regional and international dishes. Enjoy a selected wine pairing from the Mercure wine selection. Bon appetit.

Modern ambience and a friendly atmosphere make our bar one of the most popular places to be. Enjoy our selection of exclusive wines, freshly brewed coffee in barista quality or your favorite cocktail.

Go explore Berlin! Replenish with our rich breakfast buffet starting at 6:30 AM. During the summer, the terrace is also open for breakfast. Or you may request breakfast in your room at no extra charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,820 reviews

Customer review rating 1.5/5

Yeh-hsing L. Business - Confirmed reviews ALL

Dear Y., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered with the bathroom facilities and the amenities provided. We take guest comfort and satisfaction seriously, and I appreciate your comments as they help us identify areas for improvement. Your observations will be shared with our maintenance team for review. Best regards, Larissa Becker Guest Relation

Customer review rating 2.5/5

Roman I. Families - Confirmed reviews ALL

Dear R. I., Thank you for your feedback regarding your recent stay at Mercure Hotel Berlin City. I am pleased to hear that you appreciated our location and the assistance provided by our staff. However, I sincerely apologize for the cleanliness issues you encountered, as this does not reflect our standards. Your comments will be shared with our housekeeping team to ensure improvements are made. Sincerely, Larissa Becker Guest Relation

Customer review rating 4.5/5

Ceren T. Friends - Confirmed reviews ALL

Dear C. T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Your feedback about the absence of slippers in the room has been noted; we continuously strive to enhance our guests' comfort and will take your suggestion into consideration as we review our amenities. Best regards, Larissa Becker Guest Relation

Customer review rating 5.0/5

Nidhal A. Business - Confirmed reviews ALL

Dear N. A., Thank you for your gracious feedback and for recognizing the quality of our hotel. We strive to provide an exceptional experience for all our guests, and your positive remarks validate our efforts. It is our pleasure to serve you, and we hope to welcome you back for another five-star stay in the future. Larissa Becker Guest Relation

Customer review rating 4.5/5

Tony S. Solo - Confirmed reviews ALL

Dear T. S., Thank you for your kind feedback regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you appreciated the cleanliness of our rooms, enjoyed our breakfast offerings, and found our location convenient. It is also rewarding to know that our staff contributed positively to your experience. We hope to welcome you back on your next visit to Berlin. Best regards, Larissa Becker Guest Relation

Dear Y., Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered with the bathroom facilities and the amenities provided. We take guest comfort and satisfaction seriously, and I appreciate your comments as they help us identify areas for improvement. Your observations will be shared with our maintenance team for review. Best regards, Larissa Becker Guest Relation

Customer review rating 2.5/5

Roman I. Families - Confirmed reviews ALL

Good location, helpful staff, but dirty rooms (especially carpets), blankets with hols and it looked like some of the pillowcases weren't changed after previous visitors as there were many hairs (not ours). Overall feeling in the room - dirty beds and carpets.

Dear R. I., Thank you for your feedback regarding your recent stay at Mercure Hotel Berlin City. I am pleased to hear that you appreciated our location and the assistance provided by our staff. However, I sincerely apologize for the cleanliness issues you encountered, as this does not reflect our standards. Your comments will be shared with our housekeeping team to ensure improvements are made. Sincerely, Larissa Becker Guest Relation

Customer review rating 4.5/5

Ceren T. Friends - Confirmed reviews ALL

It was a relaxing and comfortable experience, but there were no slippers in the room. I hope they will change the accomodation regarding to this writing.

Dear C. T., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Your feedback about the absence of slippers in the room has been noted; we continuously strive to enhance our guests' comfort and will take your suggestion into consideration as we review our amenities. Best regards, Larissa Becker Guest Relation

Customer review rating 5.0/5

Nidhal A. Business - Confirmed reviews ALL

The hotel deserves five stars

Dear N. A., Thank you for your gracious feedback and for recognizing the quality of our hotel. We strive to provide an exceptional experience for all our guests, and your positive remarks validate our efforts. It is our pleasure to serve you, and we hope to welcome you back for another five-star stay in the future. Larissa Becker Guest Relation

Customer review rating 4.5/5

Tony S. Solo - Confirmed reviews ALL

Clean but compact room. Great breakfast. Convenient location within the city and to public transport. Friendly staff.

Dear T. S., Thank you for your kind feedback regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you appreciated the cleanliness of our rooms, enjoyed our breakfast offerings, and found our location convenient. It is also rewarding to know that our staff contributed positively to your experience. We hope to welcome you back on your next visit to Berlin. Best regards, Larissa Becker Guest Relation

Customer review rating 4.0/5

Ali J. Couples - Confirmed reviews ALL

Everything was great about this hotel. The rooms however were too warm!!

Dear A., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that your overall experience was enjoyable. We appreciate your comments about the room temperature, and we will take your feedback into consideration as we strive to improve our guests' comfort. Best regards, Larissa Becker Guest Relation

Customer review rating 4.0/5

Christopher R. Friends - Confirmed reviews ALL

A nice stay with comfortable beds and relatively quiet. The room was quite hot and the aircon was very noisy, so we had to sleep with the window open, but the location is great for sightseeing without being too central and noisy. Breakfast is quite expensive, but there are plenty of good restaurants within a short walk.

Dear C., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our beds comfortable and enjoyed the quiet ambiance of your room. We appreciate your comments on the air conditioning and breakfast pricing; your insights are valuable as we strive to enhance our guests' experiences. We hope to welcome you back for another enjoyable visit in the future. Larissa Becker Guest Relation

Customer review rating 4.5/5

James C. H. Couples - Confirmed reviews ALL

Not much to add to positive reviews of previous stays.

Dear J., Thank you for taking the time to share your positive feedback regarding your recent stay. It is a pleasure to know that you consistently enjoy your visits to our hotel. Your continued patronage is highly appreciated, and we look forward to welcoming you back for another delightful experience in the future. Larissa Becker Guest Relation

Customer review rating 4.5/5

David M. Business - Confirmed reviews ALL

We all know that Covid radically reduced the quality of service provided in hotels: daily cleaning, mini-bar refreshment, decent food and drink availability and interaction with helpful staff. Having been a guest in this hotel before, during and after I can say that it is now as good as it ever was. This is not something that can be said for many hotels.

Dear D. M., Thank you for your positive feedback regarding your recent stay at Mercure Hotel Berlin City. It is gratifying to hear that you have noticed the improvements in our service quality and hospitality. Our team is dedicated to maintaining high standards, and we are pleased that you found your experience comparable to pre-Covid levels. We appreciate your loyalty and look forward to welcoming you back in the future. Larissa Becker Guest Relation

Customer review rating 4.5/5

Wiosna M. R. Solo - Confirmed reviews ALL

Only complaint is that there are no fridges in the room

Dear W., Thank you for your kind words regarding our friendly and helpful staff. We are delighted to hear that you had a positive experience during your stay. I appreciate your feedback regarding the absence of fridges in the rooms, as we strive to provide a comfortable environment for all our guests. Your comments will be taken into consideration as we continue to enhance our services. Best regards, Larissa Becker Guest Relation

Customer review rating 5.0/5

Tsz H. D. C. Friends - Confirmed reviews ALL

Friendly

Dear T., Thank you for your kind words regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you found our location convenient, with easy access to public transportation and a variety of dining options nearby. Your feedback about our friendly service is greatly appreciated, and we look forward to welcoming you back on your next visit to Berlin. Larissa Becker Guest Relation

Customer review rating 4.5/5

David S. Business - Confirmed reviews ALL

Very happy with everything, esp. the staff was always friendly, supportive and reachable. Can recommend

Dear D. S., Thank you for sharing your positive experience at Mercure Hotel Berlin City. We are delighted to hear that you found your stay comfortable and appreciated the central location. It is especially gratifying to know that our staff made a positive impact on your visit with their friendliness and support. Your recommendation means a lot to us, and we look forward to welcoming you back soon. Larissa Becker Guest Relation

Customer review rating 4.0/5

Boris P. Business - Confirmed reviews ALL

Appreciate the fast check-in / check-out process, as well as the great location in city center. Bar is nice too! Two items for improvement: The A/C didn't seem to work. Although on 20 degrees, it didn't cool down the room. Secondly, the soap dispenser is placed not over the sink but next to the sink. As a result, soap drops on the waste basket and floor, and if you are unlucky like me, on your pants.

Dear B. P., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you appreciated the efficiency of our check-in and check-out processes, as well as our prime location in the city center. It is always gratifying to know that our guests enjoy the amenities we offer, including our bar. We sincerely apologize for the inconveniences you encountered concerning the air conditioning and the placement of the soap dispenser. Your comments regarding the air conditioning system will be reviewed by our maintenance team to ensure optimal functionality for future guests. Furthermore, we appreciate your input regarding the soap dispenser's location. We constantly strive to enhance the guest experience, and your observations will be taken into account as we evaluate our facilities. Once again, thank you for your valuable feedback. We hope to welcome you back in the future for an even more enjoyable stay. Larissa Becker Guest Relation

Customer review rating 3.0/5

David L. Couples - Confirmed reviews ALL

We enjoyed our stay at the Mercure...however the rooms were a bit small and the breakfast bar didn't have a huge choice for vegetarian / vegans considering the price. Excellent location for transport.

Dear D. L., Thank you for taking the time to share your thoughts regarding your recent stay at the Mercure Hotel Berlin City. We are pleased to hear that you appreciated our excellent location and the friendliness of our staff. We take note of your feedback regarding the room size and breakfast options for vegetarian and vegan guests, as it is essential for us to cater to diverse dietary preferences. Your insights are valuable in helping us improve. Larissa Becker Guest Relation

Customer review rating 2.0/5

Ingeborg F. Business - Confirmed reviews ALL

Well located hotel. Ok rooms. Not very cozy rooms, but everything you need. I slept well. No noise from the outside. The breakfast was not good. I would have expected much better quality from this hotel considering the price. The bread was ok, but the fruit, vegetables, juice and bacon, all tasted of poor quality. Very friendly staff in the reception.

Dear I. F., Thank you for sharing your experience at Mercure Hotel Berlin City. I am pleased to hear that you appreciated our central location and found our reception team to be friendly. However, I regret that the breakfast did not meet your expectations in terms of quality. Your feedback is invaluable, and I will ensure it is communicated to our culinary team for their review. Sincerely, Larissa Becker Guest Relation

Customer review rating 4.0/5

Azhar A. N. Business - Confirmed reviews ALL

It was comfortable and enjoyable.

Dear A., Thank you for your kind words regarding your recent stay at Mercure Hotel Berlin City. We are thrilled to hear that you found our location convenient and enjoyed the comfort of your accommodations. Our team strives to provide a pleasant experience for all our guests, and your feedback is greatly appreciated. Sincerely, Larissa Becker Guest Relation

Customer review rating 4.5/5

Axel K. Business - Confirmed reviews ALL

Mercure Berlin City is ideally located to explore Berlin, base for great walking tours and the subway station "Naturkundmuseum" next door as well. An outstanding feature is the friendliness and helpfulness of the staff, not only individuals but you feel this spirit in every department. Rooms are on the smallish side, compensated by what I said above.

Dear A. K., Thank you for your wonderful feedback regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you appreciated our central location and the friendliness of our team, as we strive to provide a welcoming atmosphere across all departments. We acknowledge your comment about the room size, and we are pleased that our service exceeded your expectations. We hope to welcome you back in the future. Larissa Becker Guest Relation

Customer review rating 0.5/5

Rinki S. Families - Confirmed reviews ALL

I stayed at the hotel for three 3 nights and the air conditioning did not work between 12 midnight till 5 in the morning on all the 3 nights. It was extremely hot and stuffy and an uncomfortable stay. Complete waste of money. Will not recommend it at all.

Dear R. S., Thank you for sharing your feedback regarding your recent stay at our hotel. I sincerely apologize for the discomfort you experienced due to the air conditioning issues during the night. We understand the importance of a comfortable environment for our guests, and I assure you that your comments will be taken into consideration for future improvements. Kind regards, Larissa Becker Guest Relation

Customer review rating 4.5/5

Patrick F. Couples - Confirmed reviews ALL

Very nice hotel , clean ,well equipped, friendly staff.

Dear P., Thank you for your kind feedback regarding your recent stay at Mercure Hotel Berlin City. We are delighted to hear that you found our hotel to be clean, well-equipped, and that our staff made a positive impression. It is wonderful to know that our location near Berlin HBF Station added to your experience. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Larissa Becker Guest Relation

Customer review rating 4.0/5

Hugo M. Solo - Confirmed reviews ALL

It was great, even thought it was just one night i really have appreciated my stay there with you. The Staff was great! very friendly, there was a Colleage from Guatemala super friendly, and when i made the check out, the lady at the front desk said to me "ok alles erledigt, vielen Dank" everything was very easy. Many thanks! Just one thing ( i think easy to solve ) the bed and the Pillow were very very soft i was sinking into the bed, it is a matter of taste, i know, but i prefer hard beds. Vielen Dank meine Mercur Freunde!!! LG Hugo M.

Dear H. M., Thank you very much for taking the time to share your positive experience at Mercure Hotel Berlin City. We are delighted to hear that you appreciated your stay, even if it was brief, and that our staff made a lasting impression on you. It is always rewarding to know that our team members, including our colleague from Guatemala, contributed to your enjoyable visit. Your feedback regarding the bedding is valuable to us. We understand that comfort preferences can vary significantly among guests. While we strive to provide a range of bedding options to accommodate different tastes, we appreciate your input on the softness of the bed and pillows. This information will be considered as we continually assess and enhance our guest experience. We are pleased to hear that your check-out process was seamless and that you felt welcomed during your time with us. Your satisfaction is our priority, and we are grateful for your kind words and appreciation for our team. Thank you once again for choosing Mercure Hotel Berlin City. We hope to have the opportunity to welcome you back in the future and provide you with another pleasant stay. Larissa Becker Guest Relation

Other web-users rate our hotel

  • 1,203 reviews 9.6/10 Location
  • 1,454 reviews 6.6/10 Room
  • 1,335 reviews 9.1/10 Service
  • 37 reviews 6.7/10 WiFi
  • 774 reviews 5.1/10 Comfort
  • 755 reviews 9.1/10 Breakfast
  • 633 reviews 6.9/10 Cleanliness
  • 210 reviews 8/10 Food

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