Novotel Queenstown Lakeside

Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.5/5 4,696 reviews

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Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,696 reviews

TripAdvisor Rating  4.0/5  3,898 reviews

Customer review rating 3.5/5

K. Couples - Confirmed reviews ALL

The stay and room was great. But the food I ordered from room service was cold when it arrived and tasted off so that was disappointing. Also the stuff weren’t that great I suppose you can practice more on custom service regardless of a persons ethnicity

Dear Lesa Thanks for staying with us and for taking the time to do your review. It is disappointing to hear that as a staff member of Accor you were treated in any other way than as a VIP and looked after the way we would have liked you to have been. I do note that you had a couple of issues with the room service - the first being that you felt it was cold and not to standard which I am sorry was the case. We have a new Executive Chef that started late last week so we have discussed this with him and asked him to review this service. The second was I understand that there was confusion over the discount for Bienvenue staff discount and that this was explained that the discount only applies in the restaurant which is the case. It looks as if the discount was given despite this being explained due to the confusion and so as not to embarrass you. While I would accept that we can always do more training and can always improve our service to all guests I do feel your comment about ethnicity is off the mark. We have a staff that covers 28 different nationalities and we work to try to make all ethnicities feel welcome. If you have a particular comment that was made then let me know and I would be happy to follow up. Thanks for your feedback - We apologise if we did not get everything right for you but we do hope that you had an enjoyable time in Queenstown and got a good break away. regards Jim Moore General Manager

Well located

Customer review rating 5.0/5

Robyn H. Couples - Confirmed reviews ALL

Always pleasant and very helpful staff! Always a pleasure to be able to stay,the upgrade really appreciated 😀

Dear Robyn, Thank you for taking the time to share your feedback. Its great to read that you had another wonderful stay with us and we look forward to welcoming you back next time your in Queenstown. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location, good stay

Customer review rating 4.5/5

Sean C. Families - Confirmed reviews ALL

One night, easy access to all things Queenstown, good facilities, helpful staff, good value for money.

Dear Sean, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We hope to welcome you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

We’ll located

Customer review rating 3.5/5

Alan T. Couples - Confirmed reviews ALL

Good service, nice room, great location

Dear Natalie & Alan, Thank you for taking the time to share your feedback. Its great to read that you had a enjoyable stay with us and we look forward to welcoming you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good location

Customer review rating 3.0/5

B Business - Confirmed reviews ALL

I had an average stay at Novotel- the location was great- but there was no guest parking, the room I booked was not available as builders/contractors were working on that side. I felt unwell and tested positive for COVID so I had a very restricted experience of the hotel (in isolation). Service was average and food/menu options average.

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Other web-users rate our hotel

  • 2,127 reviews 9.1/10 Location
  • 2,117 reviews 6.5/10 Room
  • 2,430 reviews 9.1/10 Service
  • 20 reviews 7.9/10 WiFi
  • 813 reviews 6/10 Comfort
  • 629 reviews 7.1/10 Cleanliness
  • 528 reviews 8/10 Breakfast
  • 475 reviews 4.2/10 Vibe

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