Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 3,204 reviews

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Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
Novotel Queenstown Lakeside - Image 3
Novotel Queenstown Lakeside - Image 4
Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,204 reviews

TripAdvisor Rating  4.2/5  4,004 reviews

Customer review rating 2.5/5

Christina K. Families - Confirmed reviews ALL

Dear Christina, Thank you for taking the time to share your feedback. We welcome every feedback, both positive and negative, as this is the best way to evaluate and so to improve the level of our product and service. We share your disappointment for the reported maintenance status and inadequate room attendance. It is clear that in occasion of your visit there has been a lack of attention and supervision which is not representative of our usual level of hospitality. Rest assured that your comments will not go unheard. An immediate follow up at an operational level has been arranged in order to ensure an accurate maintenance and cleaning program for each guest room at all times. We deeply apologize for the inconvenience experienced in regards to the breakfast inclusion, we have already shared your comments with our Front Desk Team to prevent that issues such as the one you have shared do not happen again in the future. Once again, thank you for your constructive feedback and we hope to have the opportunity to welcoming you back to revise your feelings on our property and service. Sincerely, Kathrine Blo Guest Relations Manager

Customer review rating 4.0/5

Ivano C. Couples - Confirmed reviews ALL

Dear Mr. c., Thank you for taking the time to share your feedback about your recent stay at the Novotel Queenstown. We are glad that you enjoyed your stay with us and our central location. We look forward to welcoming you back soon. Sincerely, Kathrine Blo Guest Relations manager

Customer review rating 4.5/5

Will C. Couples - Confirmed reviews ALL

Dear Will, Thank you for sharing your feedback about your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathrine Blo Guest Relations Manager

Customer review rating 4.5/5

Sonal P. Families - Confirmed reviews ALL

Kia Ora Sonal, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. Thank you again for sharing your experience, I will pass your shoutout to the evening bar staff, I\'m sure they\'ll be delighted! We hope that your next visit will be as pleasant as the previous one. Sincerely, Kathrine Guest Relations Manager

Customer review rating 4.5/5

Kylie H. Couples - Confirmed reviews ALL

Kia ora Kylie, Thank you again for sharing your experience. The team really appreciated your kind words of encouragement. Your words are very kind and I\'ll ensure this is circulated to all departments. Kind regards, The Novotel Team

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Other web-users rate our hotel

  • 2,091 reviews 9.3/10 Location
  • 1,966 reviews 6/10 Room
  • 1,967 reviews 8.9/10 Service
  • 19 reviews 3.8/10 WiFi
  • 752 reviews 5.5/10 Comfort
  • 560 reviews 3.4/10 Vibe
  • 559 reviews 5/10 Amenities
  • 550 reviews 6.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.