Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 2,966 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,966 reviews

Customer review rating 2.0/5

Lynne C. Families - Confirmed reviews ALL

The bathroom equipment is too old. For a four star hotel it’s overpriced.

Dear Lynne, Thank you for your feedback. We’re sorry to hear that the bathroom equipment did not meet your expectations. Your comments regarding value and facilities are important to us, and we will share them with our management team as part of our ongoing efforts to improve the guest experience. We appreciate you taking the time to share your thoughts and hope to have the opportunity to provide a more enjoyable stay in the future. Kind regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.0/5

Braden R. Families - Confirmed reviews ALL

We found the room to be very tired, there was no blind on one window, but there had obviously been one at some point. The door to the bathroom did not or could not close. and the hotel in general feels worn. we found the breakfast to be too busy so didn't bother and just went out into QT for breakfast.

Dear Braden, Thank you for taking the time to share your feedback. We are sorry to hear that your room did not meet expectations, particularly regarding the missing window blind and the bathroom door not closing properly. Please accept our sincere apologies for these maintenance oversights, as this is not the standard we aim to provide. Your comments have been shared with our maintenance team for immediate attention. We also regret that you found the hotel to feel worn and that the breakfast experience was too busy for your liking. We understand how important a comfortable and relaxed start to the day is, and we appreciate your feedback as it helps us identify areas for improvement. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

Qidi Z. Couples - Confirmed reviews ALL

Comfortable stay

Dear Qidi, Thank you for sharing your kind review. We are delighted to hear that you found our hotel well located and had a comfortable stay at Novotel Queenstown Lakeside. Your feedback is truly appreciated and motivates our team to continue delivering great experiences. We look forward to welcoming you again in the future. Kind regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.5/5

Tammara L. Families - Confirmed reviews ALL

The stay was fine but our room on the second floor was so noisy it was distracting. The water flow from the showers sounded like someone was using the toilet continuously, off and on. I'm not normally bothered, but I had to wear my noise-cancelling headphones to think straight. I could also hear every conversation going on in the corridor. Really took the shine off my stay.

Dear Tammara, Thank you for taking the time to share your experience. We sincerely apologise that noise in your room affected your stay, particularly the sounds from the showers and corridor. We understand how disruptive this must have been and regret that it took away from your overall experience with us. Your feedback has been shared with our team to explore ways to better manage noise and improve guest comfort. We appreciate your honesty and hope to have the opportunity to provide a much more restful and enjoyable stay on your next visit to Novotel Queenstown Lakeside. Kind regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.5/5

Donald R. Couples - Confirmed reviews ALL

All round we found your staff very pleasant indeed. Especially New and Marc on the front desk - they were very helpful and attentive. Please pass on our thanks to them.

Dear Donald, Thank you for your wonderful feedback. We are delighted to hear that you found our staff pleasant and that New and Marc at the front desk were especially helpful and attentive. I will be sure to pass on your thanks to them, as they will be thrilled to know their efforts were appreciated. We look forward to welcoming you back to Novotel Queenstown Lakeside in the future. Kind regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Other web-users rate our hotel

  • 1,986 reviews 9.1/10 Location
  • 1,870 reviews 5.9/10 Room
  • 1,797 reviews 8.4/10 Service
  • 26 reviews 4.9/10 WiFi
  • 734 reviews 5.4/10 Comfort
  • 566 reviews 3.5/10 Vibe
  • 518 reviews 8.4/10 Breakfast
  • 505 reviews 6.4/10 Cleanliness

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