Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.2/5 2,923 reviews

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Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,923 reviews

Customer review rating 1.5/5

Melissa C. Families - Confirmed reviews ALL

Dear Melissa Thank you for taking the time to share your detailed feedback and for choosing to stay with us. We are pleased to hear you found our central location convenient. However, we are sorry that the condition and cleanliness of your room did not meet your expectations. We apologise for the issues you experienced with the bathtub, the cleanliness of the room, and the delayed housekeeping service. We also appreciate your comments regarding the size and condition of the room. Your feedback has been shared with our Housekeeping and Maintenance teams so these concerns can be reviewed and addressed. We recognise that you expected more from your stay, particularly when booking directly through our website, and we regret that we did not provide the experience you were looking for. Thank you again for your honest feedback. We appreciate you taking the time to let us know where we can improve and hope we have the opportunity to welcome you back in the future for a better stay. Kind regards, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 5.0/5

Katherine B. Families - Confirmed reviews ALL

Dear Katherine, Thank you for choosing to stay with us again and for taking the time to share your feedback. We're delighted to hear that you had another wonderful stay and that you enjoyed our amazing location, clean rooms, and the friendly service provided by our team. It's always a pleasure to welcome returning guests. We also appreciate your comments regarding the room condition and the recent power outage. While the outage was unfortunately beyond our control, we're sorry for the inconvenience it caused. Thank you for your feedback regarding the emergency lighting in the room. Guest safety is our highest priority, and your comments have been shared with our Management team for review. We truly appreciate your continued support and look forward to welcoming you back to Novotel Queenstown Lakeside for your next visit. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

Edward S. Families - Confirmed reviews ALL

Dear Edward, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our unbeatable lakeside location and that it was the perfect base for your snowboarding trip to Cardrona. It's also wonderful to know that you enjoyed our breakfast each morning and found our valet parking service convenient during your stay. We appreciate your comments regarding the room size. While some of our room categories are more compact, we're pleased to hear you found your overall stay to be great value and budget-friendly. Thank you once again for your kind review. We look forward to welcoming you back to Novotel Queenstown Lakeside for your next winter adventure. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Mark J. G. Friends - Confirmed reviews ALL

Dear Mark, Thank you for your wonderful review. We're delighted to hear that you had such a great experience at Novotel Queenstown Lakeside. It's fantastic to know that our friendly team, delicious breakfast, clean rooms, and convenient location all contributed to an enjoyable stay. Your kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back for another memorable visit. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

Nick B. Families - Confirmed reviews ALL

Dear Nick, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our convenient location. We also appreciate your comments regarding the room size and the over-the-bath shower. We understand that these features may not have been ideal for your family, particularly for your husband. Your feedback is valuable and has been shared with our Management team as we continue to review ways to improve the comfort and accessibility of our guest experience. Thank you again for your comments. We hope to have the opportunity to welcome you and your family back to Novotel Queenstown Lakeside in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Other web-users rate our hotel

  • 1,963 reviews 9.1/10 Location
  • 1,881 reviews 5.6/10 Room
  • 1,743 reviews 8.1/10 Service
  • 26 reviews 4.5/10 WiFi
  • 746 reviews 5.1/10 Comfort
  • 583 reviews 3.4/10 Vibe
  • 526 reviews 6/10 Cleanliness
  • 525 reviews 8.3/10 Breakfast

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