Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 2,870 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,870 reviews

Customer review rating 2.5/5

Arthur D. Friends - Confirmed reviews ALL

I have been staying for many years at the Novotel and for the nightly rate of $550 for a standard room without breakfast in the condition the rooms is appalling, the only thing that carry's this hotel at present are the friendly staff, clean linen and towels. No thank you in room as per usual for platinum member loyalty. Overall a very underwhelming experience! Thank goodness for the location.

Dear Arthur, Thank you for taking the time to share your feedback, and for your many years of loyalty to Novotel Queenstown Lakeside. As a valued Platinum member, your continued support truly means a great deal to us, and I am very sorry to learn that your recent stay did not meet the standards you have come to expect. Please accept our sincere apologies for the condition of your room. We are disappointed to hear that it felt appalling, particularly given the nightly rate, and that the experience was underwhelming overall. This is certainly not the impression we want to leave with one of our long-standing loyal guests. I am also very sorry that your Platinum member recognition was not delivered as expected. The in-room welcome amenity and acknowledgment of your loyalty should have been provided, and we regret that we missed this important detail during your stay. Please be assured this has been raised with our team to ensure greater care and consistency moving forward. While we are pleased to know our friendly team, clean linen, towels, and our lakeside location were highlights, this does not outweigh the concerns you have raised. Your feedback regarding room condition has been shared with our Maintenance and Housekeeping teams for immediate review and follow-up. Arthur, we genuinely value your loyalty over the years and hope to have the opportunity to restore your confidence in us. Should you choose to stay again, please feel free to contact us directly so we can personally oversee your reservation and ensure your experience reflects the level of service you deserve. Kind regards, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.0/5

Pasquale L. Couples - Confirmed reviews ALL

from the first day I request to change my room because I booked to have a lake side view , but the receptionist didn't care to much about my request. TO be more specific 1 the room was without the slippers and clothes hangers we request it , 2 the fridge was completely empty , 3 the bathtub had a small rusty part inside. In conclusion when I did the check out the receptionist wants charge me for a service room I never requested and when i ask what time this service was requested he said that around 4pm when my partner and I was outside to do some activity. my only fault was to not ask the service i was charged for , anyway fortunately he didn't charge me more because probably he understand I was right but i felt like they were trying to rip me off. And that shouldn't happen in a 4 start hotel.

Dear Pasquale, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Queenstown Lakeside. We sincerely appreciate your comments, as they help us continually improve our services. Firstly, we would like to clarify that your booking was for a Standard King Room, which we provided during your stay. If a lakeside view room is desired, it must be specifically booked as a lakeside view room, as any upgrade to a lakeside view is always subject to availability. We apologize if this caused any confusion or disappointment. Regarding your other points: slippers and clothes hangers are always available on request, and we are more than happy to provide these items whenever needed. We apologize for any inconvenience caused by the fridge being empty or the small rusty part in the bathtub, this is certainly not the standard we aim to deliver, and your feedback has been shared with our housekeeping team for attention. Concerning the additional service charge at check-out, we completely understand your concern. After reviewing the matter, no extra charges were applied, as the timing of the service did not correspond with your stay. We apologize for any confusion or frustration this may have caused. We regret that some aspects of your experience did not meet your expectations and thank you for bringing these matters to our attention. We hope to welcome you back in the future and provide a stay that truly reflects the high standards we strive to deliver. Warm regards, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

Mark W. Friends - Confirmed reviews ALL

Well located hotel and comfortable room. The small breakfast at the bar was a bonus. Although we had problems it was sorted by staff without any intervention by ourselves- great initiative by staff.

Dear Mark, Thank you for taking the time to share your experience following your stay at Novotel Queenstown Lakeside. We’re delighted to hear that you enjoyed our convenient location and found your room comfortable. It’s also great to know that the small breakfast offering at the bar was a welcome bonus to your stay. Most importantly, we truly appreciate your recognition of our team’s initiative in resolving the issue you encountered. Providing proactive and attentive service is something we strive for, so it’s wonderful to hear that our staff were able to address matters promptly and seamlessly. Thank you again for your kind feedback. We hope to have the pleasure of welcoming you back again soon. Warm regards, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.0/5

Priscilla P. Y. H. Business - Confirmed reviews ALL

There are dust in the room which i have requested for a change in room. They have overcharged my credit card 3 times!

Thank you for sharing your feedback. We are pleased to hear you valued our central location, however we are very sorry to read about the cleanliness concerns and the billing issue you experienced. Dust in the room is certainly not acceptable, and we apologise that this required a room change. Your comments have been shared with our housekeeping team for follow up. We are particularly concerned to hear about the credit card charges. Please accept our sincere apologies for the distress this would have caused. Thank you for bringing these matters to our attention. Sincerely, Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 5.0/5

Rita S. Couples - Confirmed reviews ALL

Everyone was so nice and helpful and it was very handy to everything!

Dear Rita, Thank you so much for your lovely feedback. We’re delighted to hear that you found our team friendly and helpful, and that you enjoyed our convenient location close to everything. At Novotel Queenstown Lakeside, we’re committed to creating a welcoming and comfortable experience for all our guests, so it’s wonderful to know we delivered that during your stay. We truly appreciate your kind words and hope to welcome you back again soon. Warm regards, Guest Relations Team Novotel Queenstown Lakeside

Other web-users rate our hotel

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  • 738 reviews 5.5/10 Comfort
  • 564 reviews 3.4/10 Vibe
  • 515 reviews 8.2/10 Breakfast
  • 504 reviews 5.1/10 Amenities

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