Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.2/5 2,994 reviews

Best price
guarantee
Novotel Queenstown Lakeside - Image 1
Novotel Queenstown Lakeside - Image 2
Novotel Queenstown Lakeside - Image 3
Novotel Queenstown Lakeside - Image 4
Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,994 reviews

Customer review rating 1.5/5

Gagan K. Families - Confirmed reviews ALL

The biggest highlight of Novotel Lakeside Queenstown is undoubtedly its location. It is centrally located and makes it very convenient to explore Queenstown, with everything within easy reach. Unfortunately, our experience with the hotel staff and management was well below what we expected from a Novotel property. There were a number of issues during our stay, and what made the experience worse was the feeling of inconsistent treatment and excuses rather than genuine attempts to resolve the problems. The restaurant seemed to have different policies at different times. For example, during breakfast, takeaway coffee was provided to some guests but not to others. When we questioned this, different reasons were given at different times. After observing the same situation for two consecutive days and raising it again, the request was eventually granted. The issue wasn't really about the coffee—it was about the inconsistent treatment and making guests feel like they were asking for something unreasonable. Our room was also not cleaned properly. On returning from a day trip, we found towels left on the bed, which was disappointing and added to the overall feeling that attention to detail was lacking. Had to call the lady duty manager and she listened and was kind enough to come to the room and apologised. Parking can also be an issue as the hotel car park gets full at times, although this is something that can be managed and was not our main concern. Manager Tristan did call and listen to our concerns, which we appreciated, but unfortunately, beyond listening, there did not appear to be any meaningful action or resolution. There were mistakes and inconsistencies one after another, which ultimately gave us the impression of weak management and poor communication between staff. To be fair, not everyone was the same. Julie at reception and Mahesh, the night duty manager, were helpful and professional, and they deserve recognition for their efforts. Overall, the hotel has a fantastic location and could be a great place to stay, but good location cannot compensate for poor and inconsistent guest service

Dear Gagan, Thank you for taking the time to share such detailed feedback about your stay with us. We’re pleased to hear that you appreciated our fantastic central location and the convenience it offers when exploring Queenstown. However, we are genuinely sorry that your overall experience with our service and communication fell short of your expectations. We completely understand that the concerns you raised were not simply about takeaway coffee or a missed room-service detail, but about consistency, communication and how you felt as a guest. We sincerely apologize for the frustration and disappointment this caused. We are particularly sorry about the room not being serviced to the expected standard, with towels left on the bed. While we’re pleased that our Duty Manager was able to personally attend to your concerns and apologize, we recognize that this should not have happened in the first place. We also acknowledge your feedback regarding the inconsistent communication around the breakfast takeaway coffee. We understand how seeing different approaches over consecutive days can leave a guest feeling that they are being treated differently, and this is certainly not the experience we want to create. We appreciate you recognizing Tristan for taking the time to listen to your concerns, as well as Julie and Mahesh for their helpful and professional service. Your kind recognition will certainly be shared with them. Your comments regarding management, communication and consistency have been taken seriously and shared with the relevant teams. We understand that simply listening to concerns is not always enough; our guests should feel that their concerns are genuinely being addressed. Thank you again for your honest feedback. We are sorry that we did not deliver the level of experience you expected from Novotel, and we hope we may have the opportunity to restore your confidence in us in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.5/5

Kolle B. Friends - Confirmed reviews ALL

The location is excellent, but unfortunately the mattresses were worn out. When I asked at reception if they could be replaced, I was told that this probably wouldn’t be possible, and they weren’t replaced either. Unfortunately, the hot tub was also closed because it was winter. It doesn’t really make sense, because I don’t need a hot tub in summer when it’s warm, but I do need one in winter after a day’s skiing. However, the breakfast was delicious and the staff were really friendly.

Dear Kolle, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed our excellent location, delicious breakfast, and the friendly service from our team. We’re sorry, however, to hear that you found the mattress uncomfortable and felt that your concern could not be addressed during your stay. We understand how important a comfortable bed is, especially after a full day of exploring or skiing in Queenstown. Your comments regarding the mattresses have been shared with our management team for further review. We also understand your disappointment regarding the hot tub being unavailable, particularly during the winter ski season. We appreciate your perspective and understand why this would be a valued amenity after a day on the slopes. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Marita B. Families - Confirmed reviews ALL

Great location, friendly, helpful staff. Great daily room service.

Dear Marita, Thank you for sharing your lovely feedback. We’re delighted to hear that you enjoyed our great location and found our team friendly and helpful. It’s also wonderful to know that you appreciated the daily room service during your stay. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Novotel Queenstown Lakeside in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Savannah B. Couples - Confirmed reviews ALL

Incredibly clean and great location would highly recommend and will definitely come back !

Dear Savannah, Thank you for your wonderful feedback. We’re delighted to hear that you found the hotel incredibly clean and enjoyed our great location. It’s especially lovely to know that you would highly recommend us and are planning to come back! We truly appreciate your kind words and look forward to welcoming you back to Novotel Queenstown Lakeside. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakesid

Customer review rating 5.0/5

Mark G. Families - Confirmed reviews ALL

Very friendly and helpful staff. Met all our needs perfectly.

Dear Mark, Thank you for your lovely feedback. We’re delighted to hear that you had a comfortable stay and found our team very friendly and helpful. It’s wonderful to know that we were able to meet all your needs and make your stay enjoyable. We truly appreciate your kind words and look forward to welcoming you back to Novotel Queenstown Lakeside in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Other web-users rate our hotel

  • 1,984 reviews 9.1/10 Location
  • 1,907 reviews 5.4/10 Room
  • 1,768 reviews 8.1/10 Service
  • 27 reviews 4.5/10 WiFi
  • 752 reviews 5/10 Comfort
  • 586 reviews 3/10 Vibe
  • 536 reviews 5.5/10 Cleanliness
  • 535 reviews 8.1/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown Hotels