Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 2,969 reviews

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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,969 reviews

Customer review rating 5.0/5

Lisa S. Couples - Confirmed reviews ALL

Clean and comfortable room. Nice and central location.

Dear Lisa, Thank you for your kind feedback. We’re delighted to hear that you found your room clean and comfortable, and that you enjoyed our central location. It’s always a pleasure to know our guests had a pleasant and convenient stay with us. We look forward to welcoming you back again soon. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.5/5

Sadoon M. I. Business - Confirmed reviews ALL

Great location and great staff

Dear Sadoon, Thank you for your positive feedback regarding our location and staff. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words. Best regards, Novotel Queenstown Lakeside

Customer review rating 4.0/5

Andrew R. Business - Confirmed reviews ALL

Thank you to the front office staff working quickly to re issue our room keys after a major delay. They were extremely busy with lots of guests trying to check in. We had a duty change with min rest and your quick actions was appreciated.

Dear Andrew, Thank you for taking the time to share your feedback. We’re pleased to hear that our Front Office team was able to assist you promptly, especially during a very busy check-in period. Your kind words regarding their efficiency and support are truly appreciated, and I will be sure to share this with the team. We understand how important rest is, particularly with a tight schedule, and we’re glad we could help make things a little smoother for you. We look forward to welcoming you back again soon. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.0/5

Stephen S. Friends - Confirmed reviews ALL

The hotel is very tired and in need of a makeover. Reception staff not interested in feed back.

Dear Stephen, Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet expectations, particularly regarding the condition of the hotel and your interaction with our reception team. This is certainly not the impression we aim to leave with our guests. Your comments have been noted and shared with the relevant teams for review, as we continuously work towards improving both our facilities and service standards. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.5/5

Jennifer L. H. Families - Confirmed reviews ALL

There is not much point in having a Priority Welcome queue if your staff completely ignore people standing waiting there and serve others instead. I've stayed at this hotel many times and also can't recall ever receiving a room upgrade (certainly not in recent memory) despite this being something I am supposed to receive at my status level. I accept it is subject to availability but don't accept there has never been one available when I have been sent an offer to PAY to upgrade the day or so prior. Breakfast is disappointing.

Dear Jennifer, Thank you for taking the time to share your feedback following your recent stays with us. I am very sorry to hear about your experience at the Priority Welcome queue. This is certainly not the standard we aim to deliver, and I completely understand your frustration. Your comments have been shared with the Front Office team for immediate review and coaching. I also regret your disappointment regarding room upgrades. While upgrades are always subject to availability, I appreciate your concerns and will ensure this is reviewed further with the team to improve consistency and communication. I’m also sorry to hear that breakfast did not meet your expectations, and your feedback has been shared with our Food & Beverage team. We truly value your loyalty and continued support, and we would welcome the opportunity to speak with you directly about your concerns. Please feel free to contact me at vi… We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Other web-users rate our hotel

  • 1,986 reviews 9.1/10 Location
  • 1,870 reviews 5.9/10 Room
  • 1,797 reviews 8.4/10 Service
  • 26 reviews 4.9/10 WiFi
  • 734 reviews 5.4/10 Comfort
  • 566 reviews 3.5/10 Vibe
  • 518 reviews 8.4/10 Breakfast
  • 505 reviews 6.4/10 Cleanliness

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