Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 2,966 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,966 reviews

Customer review rating 3.5/5

Jennifer L. H. Families - Confirmed reviews ALL

There is not much point in having a Priority Welcome queue if your staff completely ignore people standing waiting there and serve others instead. I've stayed at this hotel many times and also can't recall ever receiving a room upgrade (certainly not in recent memory) despite this being something I am supposed to receive at my status level. I accept it is subject to availability but don't accept there has never been one available when I have been sent an offer to PAY to upgrade the day or so prior. Breakfast is disappointing.

Dear Jennifer, Thank you for taking the time to share your feedback following your recent stays with us. I am very sorry to hear about your experience at the Priority Welcome queue. This is certainly not the standard we aim to deliver, and I completely understand your frustration. Your comments have been shared with the Front Office team for immediate review and coaching. I also regret your disappointment regarding room upgrades. While upgrades are always subject to availability, I appreciate your concerns and will ensure this is reviewed further with the team to improve consistency and communication. I’m also sorry to hear that breakfast did not meet your expectations, and your feedback has been shared with our Food & Beverage team. We truly value your loyalty and continued support, and we would welcome the opportunity to speak with you directly about your concerns. Please feel free to contact me at vi… We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.5/5

Robert J. M. B. Solo - Confirmed reviews ALL

Just two matters: No drinking chocolate. I paid at Easter almost $500/night - so a small thing like drinking chocolate could have been included with the tea and coffee options. In room 134 there were 'rust' stains on the floor of the white bathtub that doubled as a shower.

Dear Robert, Thank you for taking the time to share your feedback following your recent stay with us. I sincerely apologize for the inconvenience caused by the absence of drinking chocolate in your room. We understand that thoughtful in-room amenities are an important part of the overall experience, and your comments have been noted for review. I am also very sorry to hear about the condition of the bathtub in Room 134. This is certainly not the standard we strive to maintain, and I have shared your feedback with our housekeeping and maintenance teams to ensure this is addressed promptly. We truly appreciate you bringing these matters to our attention, as it helps us improve our service and guest experience. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.5/5

Ian D. Friends - Confirmed reviews ALL

We stayed 2 nights in your hotel which we really enjoyed in room 229. We were travelling as a group of 3 couples. However, upon our return we were put in room 170. This room was very tired and significantly smaller. and right by the car park entrance. We were woken by a group of motorbikes warming up and leaving the hotel. My wife mentioned our disappointment at reception and got the “we will pass it on”, even though we didn’t ask what you were disappointed with brush off. Disappointing experience for the price we paid.

Dear Ian, Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to hear that your return stay did not meet your expectations, especially after you had enjoyed your earlier experience in Room 229. I completely understand your disappointment regarding the allocation of Room 170, its condition, size, and the disturbance caused by noise from the car park area. This is certainly not the level of comfort we aim to provide. I am also sorry to hear that your concerns at reception were not handled in a more engaging and helpful manner. Your feedback has been shared with our Front Office team for review and coaching, as we should always take the time to fully listen and respond to our guests. Your comment regarding room allocation for returning guests is also well noted and will be reviewed with our team to help improve consistency in delivering a better guest experience. Thank you once again for your honest feedback. We truly appreciate it as it helps us improve, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 2.5/5

Emily M. Families - Confirmed reviews ALL

Do not feel the stay was worth the very high price ($500 per night, per room) for rooms with no view. I can't imagine what we would have had to pay for lake view rooms which would still have been tired looking. I think the hotel is really relying on their location while the rooms are in desperate need of updating...everything in the hallways + rooms felt very tired. The beds move around like they are on skates which was annoying and also dangerous with a crawling baby in the room. I can't remember the last time I stayed in a hotel with a shower curtain instead of glass doors. After staying at other Novotel properties I was very surprised at the state of this one. Time to update the hotel!

Dear Emily Thank you for taking the time to share your detailed feedback. We are very sorry to read that your stay did not meet expectations, particularly given the price paid and your previous experiences with other Novotel properties. We understand how disappointing this must have been. Please accept our apologies for the condition of the rooms, including the cleanliness concerns you noted on arrival. This is not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate review. We also regret that the room allocation and overall presentation did not meet your expectations, even after relocating you. We appreciate your feedback regarding the condition of the facilities, bathroom layout and the bed stability. These comments have been shared with our leadership team as part of our ongoing review of improvements to the property. Thank you again for bringing these matters to our attention. We recognise your concerns and appreciate your honest feedback. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Customer review rating 3.5/5

Joshua Y. Couples - Confirmed reviews ALL

The delamination of paint on the shower head/handkerchief almost cut my hand while using it. It is extremely sharp and the hand can be soft when warmed and wet.

Dear Joshua Thank you for your feedback. We are pleased to hear you found our team friendly and customer oriented. At the same time, we are very sorry to read about the issue you experienced with the shower head. This is certainly not acceptable and we appreciate you bringing it to our attention. Your comments have been shared with our maintenance team for immediate review and action. Thank you again for highlighting this, and we apologise for any discomfort caused. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.

Other web-users rate our hotel

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  • 566 reviews 3.5/10 Vibe
  • 518 reviews 8.4/10 Breakfast
  • 505 reviews 6.4/10 Cleanliness

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