Description
Hotel extras
-
Steps away from bars restaurants & shopping
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WiFi, work space, LCD TV with streaming
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Contemporary dining, fresh local produce
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Bright, flexible space for effective events
Our accommodation(s)
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Room
Standard Room with Two Double Beds
- 4 pers. max
- 26 m² / 279 sq ft
- Bedding 2 x Double bed(s)
Room
Standard room with One Queen Bed and Special Access Bathroom
- 2 pers. max
- 26 m² / 279 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Garden View
- Accessible room
Room
Standard Room with one Kingsize Bed
- 2 pers. max
- 26 m² / 279 sq ft
- Bedding 1 x King size bed(s)
Room
Standard Room with Two Double Beds, Alpine view
- 4 pers. max
- 26 m² / 279 sq ft
- Bedding 2 x Double bed(s)
- Views: Mountain view
Room
Standard Room with One King Bed, Alpine view
- 2 pers. max
- 26 m² / 279 sq ft
- Bedding 1 x King size bed(s)
- Views: Mountain view
Room
Lakeside Room with Two Double Beds
- 4 pers. max
- 26 m² / 279 sq ft
- Bedding 2 x Double bed(s)
Room
Lakeside Room with one Kingsize Bed
- 2 pers. max
- 26 m² / 279 sq ft
- Bedding 1 x King size bed(s)
Apartment
One Bedroom Lakeside Apartment
- 2 pers. max
- 52 m² / 559 sq ft
- Bedding 1 x King size bed(s)
Room
Standard room with One Queen Bed and Special Access Bathroom
- 2 pers. max
- 26 m² / 279 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Garden View
- Accessible room
Hotel location
Novotel Queenstown Lakeside
Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand
GPS:-45.033729, 168.661759
Access and transport
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STATE HIGHWAY 6
Highway exit
Access: 1 km / 0.62 mi 1 min drive
SKYLINE GONDOLA
Helipad/aerodrome
Access: 2 km / 1.24 mi 10 min walk / 5 min drive
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QUEENSTOWN FUN CENTRE
Sports centre
Access: 100 m / 0.06 mi 10 min walk
QUEENSTOWN GARDENS
Botanical gardens
Access: 100 m / 0.06 mi 1 min walk
QUEENSTOWN
Entertainment/theatre district
Access: 100 m / 0.06 mi 1 min walk
UNDERWATER
Aquarium
Access: 1 km / 0.62 mi
SKY ALPINE
Casino
Access: 1 km / 0.62 mi 5 min walk
SKYLINE GONDOLA
Amusement park
Access: 1 km / 0.62 mi 10 min walk / 5 min drive
MEMORIAL HALL
Opera/symphony/concert hall
Access: 1 km / 0.62 mi 5 min walk
EMBASSY THEATRE
Cinema district
Access: 1 km / 0.62 mi 5 min walk
WILLIAMS COTTAGE
Historic monument
Access: 1 km / 0.62 mi 2 min walk
WHARF CASINO
Casino
Access: 2 km / 1.24 mi 10 min walk
SHOT OVER JET
Amusement park
Access: 6 km / 3.73 mi 15 min drive
LKES DISTRICT MUSEUM
Museums
Access: 20 km / 12.43 mi 20 min drive
CORONET SKI FIELD
Ski area
Access: 20 km / 12.43 mi 30 min drive
THE REMARKABLES
Ski area
Access: 25 km / 15.54 mi 45 min drive
CADRONA
Ski area
Access: 100 km / 62.14 mi 1 hrs 10 min drive
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WAKATIPU
Lake
Access: 100 m / 0.06 mi 1 min walk
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QUEENSTOWN
Shopping district
Access: 100 m / 0.06 mi 1 min walk
QUEENSTOWN MALL
Shopping centre/mall
Access: 1 km / 0.62 mi 5 min walk
FRANKTON
Shopping district
Access: 10 km / 6.21 mi 15 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Pets not allowed
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
ELEMENTS
For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.
ELEMENTS LOUNGE
With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.
Breakfast
2 fitness centers
Meetings & Events
- Number of Meeting Room
- 1
- Surface of the largest room
- 60 m² / 645.834 sq ft
- Maximum seats capacity
- 50
- Maximum capacity for banquets
- 40
Weddings
Non contractual photo
Celebrate your special day with Novotel Queenstown. Ideal for smaller weddings. We can assist in organising your special day and make Novotel your base for your wedding party located in the heart of Queenstown next to the lake.
Our guest reviews
Customer review rating 3.5/5
Jennifer L. H. Families - Confirmed reviews ALL
Dear Jennifer, Thank you for taking the time to share your feedback following your recent stays with us. I am very sorry to hear about your experience at the Priority Welcome queue. This is certainly not the standard we aim to deliver, and I completely understand your frustration. Your comments have been shared with the Front Office team for immediate review and coaching. I also regret your disappointment regarding room upgrades. While upgrades are always subject to availability, I appreciate your concerns and will ensure this is reviewed further with the team to improve consistency and communication. I’m also sorry to hear that breakfast did not meet your expectations, and your feedback has been shared with our Food & Beverage team. We truly value your loyalty and continued support, and we would welcome the opportunity to speak with you directly about your concerns. Please feel free to contact me at vi… We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside
Customer review rating 3.5/5
Robert J. M. B. Solo - Confirmed reviews ALL
Dear Robert, Thank you for taking the time to share your feedback following your recent stay with us. I sincerely apologize for the inconvenience caused by the absence of drinking chocolate in your room. We understand that thoughtful in-room amenities are an important part of the overall experience, and your comments have been noted for review. I am also very sorry to hear about the condition of the bathtub in Room 134. This is certainly not the standard we strive to maintain, and I have shared your feedback with our housekeeping and maintenance teams to ensure this is addressed promptly. We truly appreciate you bringing these matters to our attention, as it helps us improve our service and guest experience. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside
Customer review rating 3.5/5
Ian D. Friends - Confirmed reviews ALL
Dear Ian, Thank you for taking the time to share your feedback following your recent stay with us. I am very sorry to hear that your return stay did not meet your expectations, especially after you had enjoyed your earlier experience in Room 229. I completely understand your disappointment regarding the allocation of Room 170, its condition, size, and the disturbance caused by noise from the car park area. This is certainly not the level of comfort we aim to provide. I am also sorry to hear that your concerns at reception were not handled in a more engaging and helpful manner. Your feedback has been shared with our Front Office team for review and coaching, as we should always take the time to fully listen and respond to our guests. Your comment regarding room allocation for returning guests is also well noted and will be reviewed with our team to help improve consistency in delivering a better guest experience. Thank you once again for your honest feedback. We truly appreciate it as it helps us improve, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Vinish Vijayan Guest Relations Team Novotel Queenstown Lakeside
Customer review rating 2.5/5
Emily M. Families - Confirmed reviews ALL
Dear Emily Thank you for taking the time to share your detailed feedback. We are very sorry to read that your stay did not meet expectations, particularly given the price paid and your previous experiences with other Novotel properties. We understand how disappointing this must have been. Please accept our apologies for the condition of the rooms, including the cleanliness concerns you noted on arrival. This is not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate review. We also regret that the room allocation and overall presentation did not meet your expectations, even after relocating you. We appreciate your feedback regarding the condition of the facilities, bathroom layout and the bed stability. These comments have been shared with our leadership team as part of our ongoing review of improvements to the property. Thank you again for bringing these matters to our attention. We recognise your concerns and appreciate your honest feedback. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.
Customer review rating 3.5/5
Joshua Y. Couples - Confirmed reviews ALL
Dear Joshua Thank you for your feedback. We are pleased to hear you found our team friendly and customer oriented. At the same time, we are very sorry to read about the issue you experienced with the shower head. This is certainly not acceptable and we appreciate you bringing it to our attention. Your comments have been shared with our maintenance team for immediate review and action. Thank you again for highlighting this, and we apologise for any discomfort caused. Sincerely, Tristan Shepherd Guest Relations Team Novotel Queenstown Lakeside.
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