ibis budget Brussels Airport 1 star

Dear Afsin, Thank you for taking the time to share your review. We are delighted that you appreciated the cleanliness of our hotel and the dedication of our personnel. Creating a welcoming and immaculate environment is paramount for us, and we’re glad that it contributed positively to your stay. However, we understand your concerns regarding the variety of our breakfast options. Our cold buffet breakfast is designed to offer a selection of breads, cereals, dairy, and condiments, but we note your preference for additional items such as eggs, tomatoes, cucumbers, and peppers. We strive to cater to the tastes of our diverse guests, and your input is invaluable in helping us improve our offerings. Finally, we are pleased that you found our team to be exceptional, particularly our housekeeping and restaurant staff. Their hard work is crucial to providing the high standard of service we aspire to deliver, and we’ll ensure to pass along your compliments to them. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

Dear Antoni, Thank you for taking the time to share your review. We are delighted that you found our hotel to be of good value during your travels. Offering guests a comfortable and cost-effective stay is a priority for us, and we are glad to see this reflected in your experience. However, we regret to hear about the difficulties you encountered with the booking process. We understand how frustrating technical issues can be and are looking into making this process more seamless for our guests. We appreciate you bringing this to our attention. Finally, we are pleased that our proximity to Brussels airport and the train station added convenience to your stay. Our location is indeed ideal for guests in transit or those looking to explore the heart of Brussels. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

Dear Sherman, Thank you for taking the time to share your review. We are delighted that you found value in your stay and appreciated the clean and straightforward comfort that ibis Budget is known for. Our team works diligently to ensure our rooms are well-maintained and offer a seamless experience for our guests. However, we regret to hear that the lack of a shuttle service impacted your convenience. We understand the importance of easy airport access and strive to provide clear and helpful transportation options. Our location offers several public transport routes, including bus lines R26 and 12, which are located a short walk from our hotel, as a connection to the airport. Additionally, taxis are readily available at a cost of approximately 20€. Nonetheless, we are pleased that you highlighted the accessibility of public transportation from our hotel. We are situated just a few minutes away from Brussels International Airport Zaventem and close to major roadways and transport stations, making it convenient for guests to explore the area and reach their destinations. We also offer secure parking facilities for those traveling by car. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

Dear Elena, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed your stay at our hotel. It is our highest priority to ensure that our guests have a comfortable and pleasant experience. We regret to hear about the cigarette smell you encountered in the toilette. Our hotel is committed to providing a smoke-free environment, and we apologize for any discomfort this may have caused you. We appreciate you bringing this to our attention. We hope you were able to appreciate our location’s convenience to Brussels Airport and local attractions, ensuring an enjoyable stay in Brussels. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Karim Haraké, General Manager

Dear Alexander, Thank you for taking the time to share your review. We are delighted that you enjoyed our well-situated location, the ease of communication, and our reasonable rates. Our team strives to provide a straightforward and value-driven experience for all our guests, and it\'s rewarding to know that we succeeded during your stay with friends. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager