ibis budget Brussels Airport 1 star

Customer review rating (ALL Rating) 3.9/5 1,169 reviews

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Bessenveldstraat 17C, 1831 DIEGEM, Belgium

Description

Hotel extras

  • 187 guest rooms

  • Free WIFI throughout the hotel

  • Enjoy dinner at the ibis Kitchen restaurant & Lounge

  • Outdoor and indoor parking facilities

  • All-you-can-eat breakfast buffet for a very sharp price

Our accommodation(s)

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Hotel location

ibis budget Brussels Airport

Bessenveldstraat 17C
1831 DIEGEM
Belgium

GPS:50.882787, 4.437716

Telephone
Fax +32 2 709 55 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

IBIS RESTAURANT

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ibis restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,169 reviews

TripAdvisor Rating  3.0/5  1,486 reviews

This is the first time I've seen a hotel room without a hairdryer.

Customer review rating 2.0/5

Pırıl N. O. O. Families - Confirmed reviews ALL

When I took a shower and came out, I couldn't find a hair dryer in the room. This was the first time I had encountered such a situation. When my husband went to the lobby and asked, they said they didn't have one either. Other customers had taken one and left and never brought it back! I think there are a few hair dryers in the entire hotel. They were very surprised by our request. We also paid 14 euros for the hotel's parking lot.

Dear O., Thank you for your feedback, We are pleased that you found our hotel to be clean, and we take pride in maintaining high standards of cleanliness and hygiene. However, we are genuinely sorry to hear about your experience regarding the availability of hair dryers. While hairdryers are indeed available upon request at the reception, we understand the inconvenience caused when they are not promptly provided. Regarding the parking fee, we aim to offer competitive rates and are sorry if this did not meet your expectations. Our parking is secured with a video camera system for the safety of our guests' vehicles. We regret to hear that the waiting time, bed comfort, room and bathroom condition, and heating/air-conditioning did not meet your expectations. We value the comfort and satisfaction of our guests and apologize for any discomfort you experienced. Our housekeeping service is committed to ensuring a pleasant stay, and we are sorry if this was not reflected during your visit. We hope to welcome you again in the future. Best wishes, Karim Haraké, General Manager

Close to airport for a low price

Customer review rating 4.0/5

Caroline Friends - Confirmed reviews ALL

Came with friends. Night receptionist very calm despite busy check-ins and difficult clients.

Dear Caroline, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the professionalism of our night receptionist and their composure during busy times. However, we apologize for the inconvenience encountered with the parking ticket system and the lack of a hairdryer during your stay. We understand how important these amenities are to our guests and regret that we fell short in providing them satisfactorily. Moreover, we are sorry to hear about the issue with hot water availability and the unfortunate room allocation error you witnessed. We empathize with the distress this caused and will review these incidents to prevent future occurrences. Nonetheless, we are pleased that you found our proximity to the airport convenient for your travel needs. Our location is indeed a highlight for many of our guests, offering easy access to flights and local attractions. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Karim Haraké, General Manager

Good stay

Customer review rating 4.0/5

Miho Business - Confirmed reviews ALL

Thanks to the online check in as soon as I arrived at the reception, I was handed my room key! Also the room was tidy and quiet as I requested.

Dear Miho, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the efficiency of our online check-in process and found your room to be tidy upon arrival. It is our aim to provide a seamless experience from the moment our guests step into the hotel. However, we regret to hear your remarks regarding the toilet paper quality and the parking arrangement. We appreciate your suggestions, and while our parking cannot be reserved in advance, we understand the importance of this convenience for our guests. Please accept our apologies for any inconvenience caused. Nonetheless, we are pleased that the tranquility of your room contributed to a restful stay. Our guests often tell us how much they value a peaceful environment, and it is gratifying to know we could deliver that for you. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Karim Haraké, General Manager

Good stay and value.

Customer review rating 4.5/5

Christopher F. Couples - Confirmed reviews ALL

Good stay and value, Close to airport and Very clean, is much appreciated. Thank you. Merry Christmas

Dear Christopher, Thank you very much for this kind review of your recent stay. We are thrilled to hear about your positive experience at our hotel. It is wonderful to know that you enjoyed our convenient location near the airport, our commitment to cleanliness, the value we offer, and our friendly service. We're also pleased that you found our hotel to be a great choice for your stay, and we hope that our 24-hour available snacks and drinks added to the convenience of your visit. Our team works hard to provide a welcoming atmosphere and it's rewarding to see these efforts reflected in your satisfaction. We wish you a Merry Christmas, We look forward to seeing you again soon. Best regards, Karim Haraké, General Manager

Ibis Budget Brussels airport. How to make you upset in 5 mn

TripAdvisor rating 1.0/5

Yohanes71 Business - TripAdvisor review

Rooms ok. Breakfasts ok. But the receptionist behind her desk was the worst person I never seen at that position. So rude with all the clients coming to check in or to ask information. I will always remember her. Really chocked. Will never come back

Dear Yohan, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our reception staff. Our goal is to provide a warm and efficient service to all our guests, and it is clear that we fell short in this instance. We are reviewing your comments with our team to ensure our usual high standards going forward. We understand that first impressions are crucial, and we regret that we did not make a positive one on this occasion. Your comfort and satisfaction are paramount to us, and we are disappointed that we did not demonstrate this during your interaction at check-in. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Karim Haraké, General Manager

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Other web-users rate our hotel

  • 1,092 reviews 7/10 Location
  • 1,420 reviews 4.9/10 Room
  • 969 reviews 7.2/10 Service
  • 27 reviews 6.2/10 WiFi
  • 833 reviews 3.1/10 Comfort
  • 585 reviews 5.5/10 Value
  • 581 reviews 6.2/10 Cleanliness
  • 439 reviews 5.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.