ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.0/5 541 reviews

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Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • Bar servant des collations et des bières belges de qualité

  • Private parking, Park & Fly offer

  • Free Wi-Fi access, 100% non smoking hotel

  • Restaurant du soir ouvert hors vacances scolaires

  • Continental or express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  541 reviews

Customer review rating 3.5/5

John B. Business - Confirmed reviews ALL

Ofcourse we speak also english but as customer it a nicer expierence if they speak also Dutch.

Dear John, We appreciate you sharing your comments with us. We are pleased to read your positive rating and appreciate your continued loyalty as a Classic member of our ALL Accor program. However, we sincerely regret that certain aspects of your experience did not meet your expectations. While our team members speak multiple languages including Dutch, English, and French, we acknowledge the importance of seamless communication for all guests. But we also form a lot of foreign interns and we have some extra staff; unfortunately they all not speak dutch. Nonetheless, we trust you found our proximity to Brussels Airport convenient for your business trip, with Diegem Station’s direct connections just a 10-minute walk away. We hope to have the opportunity to welcome you again. Best wishes, Karim Haraké, General Manager

Customer review rating 3.0/5

Konstantinos S. Business - Confirmed reviews ALL

The room was really small, next to the entrance of the hotel, which meant noise and smoke from the cigarette smokers. Also the room had a smell as if mopping was done with dirty water.

Dear Konstantinos S., Thank you for reviewing your visit to our hotel. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The location of your room near high-traffic areas may have led to disturbances, and we regret any inconvenience this caused. Our rooms feature double soundproof windows, and we are happy to assist with room changes upon request to better suit your preferences. We take your feedback regarding the room's maintenance seriously and will reinforce our cleaning protocols to ensure our usual standards are consistently met. Our 24-hour front desk team is always available to address any concerns during your stay, ensuring a more comfortable experience. We hope we can welcome you back in the future. Best wishes, Karim Haraké, General Manager

Customer review rating 4.0/5

Artan T. Business - Confirmed reviews ALL

Always satisfied with the service, very generous and helpful staff. Location offers many opportunities due to its close distance from the airport and easiness to access diferent means of transportation.

Dear Artan, Thank you for your valuable feedback. We are delighted our team’s attentive service and welcoming approach contributed positively to your business stay. Your kind words about their helpfulness mean a great deal to us. However, we sincerely regret that aspects of your reservation and check-out did not meet your expectations. We are reviewing your feedback to improve these processes. Regarding billing documentation, invoices are always available upon request at reception or via email for future stays. Nonetheless, we are glad our proximity to the airport and transport links provided the convenience you needed. We trust this made navigating your trip more efficient. We do hope that you will return on another occasion. Best regards, Karim Haraké, General Manager

Customer review rating 1.5/5

Deborah A. Couples - Confirmed reviews ALL

(1) We were informed when we made the reservation an airport shuttle was available. The hotel has no airport shuttle and the staff had no information about buses. What kind of "airport hotel" (and this is not a destination; there is no reason to stay here if you are not going to or coming from the airport) has no transportation to the airport? (2) Had bed bug bites the next day

Dear Deborah, Thank you for taking the time to provide your valued comments. We sincerely apologize that your stay did not meet your expectations. After deep investigations we don’t find any bedbugs in the room with Housekeeping and technical services. However we did a preventive cure to avoid any possibility. While we no longer operate a shuttle service, we provide details about taxi options and public transport like bus line 272 at reception and on our website. Our team is undergoing additional training to improve communication accuracy and guest assistance. Your comments about room conditions have been escalated to our housekeeping department, as maintaining high cleanliness standards remains a priority. We also acknowledge your feedback on the booking process and value perception, which we will review carefully. We hope we can provide you with an improved stay in the future. Kind regards, Karim Haraké, General Manager

Customer review rating 5.0/5

John M. Business - Confirmed reviews ALL

Staff always friendly. Good breakfast 👍

Dear John, Thank you for positively reviewing your visit. We are delighted you enjoyed your business stay at ibis Brussels Airport. Our team takes pride in delivering warm service, and we are thrilled this enhanced your experience. The breakfast crew particularly appreciates your recognition of their efforts to start your day right. As loyal ALL Gold members like yourself know, we always strive to make every stay count through personalized attention. We hope to welcome you back. Best wishes, Karim Haraké, General Manager

Other web-users rate our hotel

  • 242 reviews 6.6/10 Location
  • 351 reviews 5.6/10 Room
  • 316 reviews 6.8/10 Service
  • 10 reviews 6.9/10 WiFi
  • 205 reviews 4.7/10 Comfort
  • 162 reviews 6.1/10 Cleanliness
  • 122 reviews 6.7/10 Breakfast
  • 122 reviews 4.4/10 Value

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