ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 521 reviews

Best price
guarantee
ibis Brussels Airport - Image 1
ibis Brussels Airport - Image 2
ibis Brussels Airport - Image 3
ibis Brussels Airport - Image 4
Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • Bar servant des collations et des bières belges de qualité

  • Private parking, Park & Fly offer

  • Free Wi-Fi access, 100% non smoking hotel

  • Restaurant du soir ouvert hors vacances scolaires

  • Continental or express breakfast

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  521 reviews

Customer review rating 1.0/5

Allen F. Business - Confirmed reviews ALL

Almost missed my flight due to lack of proper transport even taxi service arranged by hotel unreliable will never stay at the Accor -Ibis properties at this location ever again.

Dear Allen, Thank you for your honest feedback. Rest assured, it will be used to improve our service. We sincerely apologize for the challenges you encountered with transportation during your stay. Our team strives to make every guest’s experience smooth, and we regret that we did not meet your needs in this regard. While our location near Brussels Airport and Diegem Train Station typically provides convenient access for business travelers, we understand your frustration regarding taxi reliability. We are in constant dialogue with local providers to enhance service quality. Your comments about value and connectivity have been noted. We remain committed to offering competitive rates and are upgrading our WiFi infrastructure to ensure better performance. We hope you might reconsider staying with us again, allowing us the opportunity to restore your confidence in our services. The whole team hopes to have the pleasure of seeing you again. Best wishes, Karim Haraké, General Manager

Customer review rating 3.5/5

Agnieszka K. Business - Confirmed reviews ALL

I like Flandre as well as Walonie.

Chère Agnieszka, Merci de nous faire part de votre retour d’expérience chez nous. Nous sommes ravis que votre séjour chez ibis Brussels Airport ait été à la hauteur de vos attentes. Votre mention de notre situation géographique proche de l’aéroport nous réjouit, d’autant plus que cela facilite vos déplacements professionnels. Par ailleurs, votre fidélité en tant que membre Silver du programme ALL Accor témoigne de votre confiance en nos services, et nous en sommes honorés. Votre appréciation positive concernant notre boisson de bienvenue nous encourage à maintenir cette attention particulière envers nos hôtes. Enfin, la facilité de réservation via notre application reflète notre engagement à simplifier chaque étape de votre voyage. Au plaisir de vous revoir pour une expérience sans fausse note, Karim Haraké, General Manager

Customer review rating 3.5/5

Costas C. Solo - Confirmed reviews ALL

The restaurant could also remain open for lunch, and the breakfast offering could certainly be improved. There is also some room for improvement in terms of cleaning. While most of the staff are friendly and very helpful, there are a few individuals who could be more welcoming.

Dear Costas, Thank you for reviewing your visit to our hotel. We are pleased to know that the majority of our team provided the warm and helpful service we strive for. We sincerely regret that certain aspects of your experience fell short of expectations. Your comments about our dining options and housekeeping standards have been noted, and we will review these areas to enhance future stays. Nonetheless, it’s encouraging to hear your overall satisfaction reflects the efforts of our dedicated staff. We are also glad you appreciated the convenience of booking through the Accor ALL App as a valued Classic member. We hope to have the occasion to welcome you back in the near future. Kind regards, Karim Haraké, General Manager

Customer review rating 2.5/5

Pit P. Business - Confirmed reviews ALL

the room had very visible signs of use and wear and tear. The hallway was also not in the best state. An overhaul and update of the old rooms are interior are needed to justify the increase in price of the ibis budget next door, which while more sparse is in a better shape and feels less outdated than this hotel

Dear Pit, Your feedback matters to us, and we’re committed to using it to make meaningful improvements. We are pleased to know our convenient location near the airport and public transport met your needs. However, we sincerely apologize that your experience fell short in some areas. The feedback about room maintenance and cleanliness has been noted, and we will review our processes. While our pricing reflects market dynamics, we regret any perception of imbalance. Our daily cleaning protocols are thorough, but we will investigate this instance to ensure consistency. We hope you will consider staying with us again in the future. Best regards, Karim Haraké, General Manager

Customer review rating 3.5/5

Tomaz A. Business - Confirmed reviews ALL

Stayed with the hotel (as numerous times before). It was fine, but the room had a strange buzzing sound in the night (possibly the nearby AC units?), which made it difficult to sleep

Dear Tomaz, Thank you for choosing our hotel and for sharing your review. We are delighted that you chose our hotel once again for your business trip and that your booking through the Accor ALL App was seamless. However, we sincerely regret the disturbance you experienced. Our team is available around the clock to address any immediate concerns, and we encourage guests to reach out during their stay for swift assistance. Nonetheless, we are pleased your welcome drink met expectations and that our location near the airport continues to serve your travel needs effectively. We hope to welcome you back for an improved experience in the future. Best wishes, Karim Haraké, General Manager

Other web-users rate our hotel

  • 232 reviews 6.6/10 Location
  • 350 reviews 5.2/10 Room
  • 291 reviews 7.4/10 Service
  • 11 reviews 8.8/10 WiFi
  • 203 reviews 4.2/10 Comfort
  • 146 reviews 5.7/10 Cleanliness
  • 133 reviews 4.2/10 Value
  • 117 reviews 6.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels