ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 541 reviews

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Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • Bar servant des collations et des bières belges de qualité

  • Private parking, Park & Fly offer

  • Free Wi-Fi access, 100% non smoking hotel

  • Restaurant du soir ouvert hors vacances scolaires

  • Continental or express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  541 reviews

Customer review rating 3.5/5

Nicole O. Families - Confirmed reviews ALL

Problem with the toilet

Dear Nicole, Many thanks for your valuable feedback. We are glad to know your overall stay was satisfactory for your family trip. However, we sincerely regret the inconvenience you encountered. Our maintenance team conducts regular checks to ensure all facilities function optimally, and we apologize this was not reflected during your visit. We hope you were able to appreciate our proximity to Brussels Airport and efficient public transport links during your travels. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Karim Haraké, General Manager

Customer review rating 3.0/5

Renee B. Business - Confirmed reviews ALL

I stay here when I have to be in the area. Not very bright nor well maintained but basic and functional. My room had a bad smell of sweat, clearly not aired during cleaning and opening the windows not great given airport noise and air pollution. You get what you pay for even though nowadays basics become pricey. Staff is friendly and efficient.

Dear Renee, Thank you very much for your feedback. We are delighted your experience with our team left a positive impression. Our staff strives to offer friendly and efficient service to ensure a seamless stay for all our guests. That said, we sincerely regret that some aspects of your accommodation did not meet your expectations. Every room undergoes thorough cleaning and ventilation, though we recognize that airport proximity can occasionally affect comfort. Your insights help us refine our protocols to better balance freshness with environmental factors. Finally, we are pleased the breakfast team contributed positively to your mornings. Their dedication to brightening each guest’s day is a priority we hold in high regard. We hope to see you again in the future. Kind regards, Karim Haraké, General Manager

Customer review rating 4.5/5

Niels M. Business - Confirmed reviews ALL

Easy to access, fast check in, freindly and helpfull staff, good cleaning standards and fine breakfast. All at a very reasnoble price

Dear Niels, Thank you very much for your kind feedback. We’re thrilled you had a smooth stay with us. The efficient check-in and welcoming team are at the heart of what we do. We also take pride in maintaining high standards throughout your stay. That said, we regret any connectivity issues you experienced during business hours. Our internet provider ensures optimal speeds, yet we understand occasional disruptions can occur. Finally, our convenient location near transport links and NATO headquarters aims to make business trips seamless. It’s fantastic our pricing matched your expectations while delivering quality. We all look forward to the pleasure of seeing you again in the future. Kind regards, Karim Haraké, General Manager

Customer review rating 4.5/5

Boerre S. Business - Confirmed reviews ALL

Nice room, bed and very good breakfast. Walking distance to where we had our meetings.

Hi S., Thank you very much for sharing your positive review. We are delighted to hear that your stay at ibis Brussels Airport met your expectations. It is wonderful to know that you found your room comfortable and enjoyed our Sweet Bed by ibis for a restful sleep. Our team takes pride in offering a variety of breakfast options to start the day right, and we are glad this contributed positively to your business trip. Furthermore, we appreciate your mention of our convenient location near the airport and within walking distance to your meetings. Being easily accessible is something we strive for, and it is always rewarding to hear when it makes a difference for our guests. We hope to welcome you back soon. Best regards, Karim Haraké, General Manager

Customer review rating 1.0/5

Allen F. Business - Confirmed reviews ALL

Almost missed my flight due to lack of proper transport even taxi service arranged by hotel unreliable will never stay at the Accor -Ibis properties at this location ever again.

Dear Allen, Thank you for your honest feedback. Rest assured, it will be used to improve our service. We sincerely apologize for the challenges you encountered with transportation during your stay. Our team strives to make every guest’s experience smooth, and we regret that we did not meet your needs in this regard. While our location near Brussels Airport and Diegem Train Station typically provides convenient access for business travelers, we understand your frustration regarding taxi reliability. We are in constant dialogue with local providers to enhance service quality. Your comments about value and connectivity have been noted. We remain committed to offering competitive rates and are upgrading our WiFi infrastructure to ensure better performance. We hope you might reconsider staying with us again, allowing us the opportunity to restore your confidence in our services. The whole team hopes to have the pleasure of seeing you again. Best wishes, Karim Haraké, General Manager

Other web-users rate our hotel

  • 243 reviews 6.8/10 Location
  • 353 reviews 5.7/10 Room
  • 307 reviews 7.2/10 Service
  • 11 reviews 7.1/10 WiFi
  • 203 reviews 4.5/10 Comfort
  • 158 reviews 6.2/10 Cleanliness
  • 129 reviews 3.9/10 Value
  • 122 reviews 6.9/10 Breakfast

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