ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 515 reviews

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ibis Brussels Airport - Image 1
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Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • Bar servant des collations et des bières belges de qualité

  • Private parking, Park & Fly offer

  • Free Wi-Fi access, 100% non smoking hotel

  • Restaurant du soir ouvert hors vacances scolaires

  • Continental or express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  515 reviews

Customer review rating 3.5/5

Tomaz A. Business - Confirmed reviews ALL

Stayed with the hotel (as numerous times before). It was fine, but the room had a strange buzzing sound in the night (possibly the nearby AC units?), which made it difficult to sleep

Dear Tomaz, Thank you for choosing our hotel and for sharing your review. We are delighted that you chose our hotel once again for your business trip and that your booking through the Accor ALL App was seamless. However, we sincerely regret the disturbance you experienced. Our team is available around the clock to address any immediate concerns, and we encourage guests to reach out during their stay for swift assistance. Nonetheless, we are pleased your welcome drink met expectations and that our location near the airport continues to serve your travel needs effectively. We hope to welcome you back for an improved experience in the future. Best wishes, Karim Haraké, General Manager

Customer review rating 1.5/5

Astrid W. Families - Confirmed reviews ALL

Hotel needs renovation, outdated and just next to a refugee center, not well placed

Dear Astrid, Thank you for providing your observations. We appreciate your recognition of our team’s service during your stay. However, we sincerely apologize that your experience fell short in several areas. We regret the inconvenience caused by the absence of staff during your early departure and acknowledge the challenges you faced with our property’s condition and location. Your comments about the accommodation and WiFi have been noted, and we will review them as part of our ongoing commitment to improve guest satisfaction. While our pricing reflects seasonal demand and proximity to transport hubs, we understand your perspective on value and take such feedback seriously. We hope we may have the pleasure of welcoming you back in the future. Best wishes, Karim Haraké, General Manager

Customer review rating 4.0/5

Patrick R. Business - Confirmed reviews ALL

Comfortable hotel and room (great mattress), quiet and safe. Tricky heating system. Very far from the airport - or so it seems because it is not convenient to reach at all. Only by taxi or bus (No.D26, I think) that stops 200 meters from the hotel. Excellent breakfast but no real lunch or dinner, just snacks or re-heated frozen pizza. Courteous and professional staff. This hotel is probably meant to cater the companies in surrounding business park - it is not meant for people traveling to and from Brussels airport.

Dear Patrick, Thank you for sharing such a valuable review. We are delighted to hear you found comfort in your room and appreciated the quality of our mattresses, ensuring a restful stay. Our team takes great pride in maintaining high cleanliness standards, and your recognition of their efforts is truly encouraging. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our location, while convenient for business travelers, can present challenges depending on your arrival time and preferred mode of transport. We appreciate your understanding as we continue to highlight nearby public transport options like the Diegem train station, just a 10-minute walk away. Nonetheless, we are thrilled you enjoyed our breakfast offerings and experienced the professionalism of our staff. Your kind mention of the breakfast team has been shared with them directly. It would be a pleasure to welcome you back on a future occasion. Kind regards, Karim Haraké, General Manager

Customer review rating 1.0/5

Guy L. Business - Confirmed reviews ALL

Not able to use WiFi for business since WiFi without password, which is not accepted by our Company IT department to establish a VPN. Hence I could not work on my business laptop.

Dear Guy, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in some areas. We regret the inconvenience regarding our internet facilities not meeting your professional requirements. Our team is always available to assist guests with connectivity needs during their stay. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Karim Haraké, General Manager

Customer review rating 3.5/5

Tomaz A. Business - Confirmed reviews ALL

Overall a good stay, I only had some issues with the temperature (it was cold in the room). I've been staying at this hotel for the past two years and this was the first time I had this occur to me.

Dear Tomaz, We appreciate the time you took to write this review. We appreciate your recognition of our consistent service quality during your multiple stays with us. We sincerely regret the challenges you faced with room comfort and technical aspects during this visit. Our team confirms individual temperature control is available in all rooms, and we encourage guests to adjust settings freely. Regarding connectivity, our technical team remains available around the clock for immediate assistance. We hope you were able to appreciate our strategic location near Brussels Airport during your business travels. It would be a pleasure to welcome you again. Kind regards, Karim Haraké, General Manager

Other web-users rate our hotel

  • 232 reviews 6.6/10 Location
  • 345 reviews 4.9/10 Room
  • 292 reviews 7.2/10 Service
  • 12 reviews 8.4/10 WiFi
  • 195 reviews 3.9/10 Comfort
  • 148 reviews 5.7/10 Cleanliness
  • 135 reviews 3.9/10 Value
  • 113 reviews 6.4/10 Breakfast

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