ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 751 reviews

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Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • bar serving snacks and quality belgian beers

  • Private parking

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  751 reviews

TripAdvisor Rating  3.5/5  828 reviews

good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

There was road work on the way to the hotel and it was very difficult to reach the hotel. The flush button of the toilet in the room some times didn't flush. But overall it was a good stay in the hotel.

Noisy

Customer review rating 2.5/5

Ian Solo - Confirmed reviews ALL

Noisy . Hearing other guess discussions after midnight Food expensive for quality

Dear Ian, Thank you for taking the time to review your stay. We are pleased that you found our hotel to be clean, as our team works diligently to maintain a high standard of cleanliness for our guests. However, we are sorry that your stay did not fully meet your expectations. We understand that a peaceful environment is crucial for a restful night, and we recommend requesting a room at the end of the hallway for future visits, as these are typically quieter. Regarding your dining experience, we strive to offer a variety of food options and we regret to hear that our offerings did not meet your expectations. For price clarification, we always aim to be transparent about our costs and apologize for any confusion regarding the payment process. We see on your invoice you didn't pay twice. Indeed, you've paid the room on internet, but the parking and the city tax is always payable on spot. We are looking forward to welcoming you again. All the best! Karim Haraké, General Manager

Low quality

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The access to the hotel on foot is dangerous: the walkway just stops, with no indications to pedestrians where they should walk, and no warning to cars that pedestrians are walking there. The reception was OK, but the corridor and room were shabby: discoloured carpets, strobbing light in bathroom, walls that need a touch of paint. There was no kettle in the room, I had to fetch hot water for tea from the bar (the staff were very nice about it). The selection at breakfast was basic and not very appetizing.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found our staff to be accommodating, always ready to assist our guests with warmth and professionalism. However, we regret that some aspects of your stay did not meet the standards you expected. It seems that the condition of the room and the corridor did not reflect the level of quality we strive to maintain. While we ensure daily cleaning, we understand that the appearance of our facilities is also important and take your observations into consideration. Additionally, we acknowledge that our breakfast selection is an essential part of the morning experience, and we're sorry to hear it did not meet your satisfaction. We also understand your concerns regarding the amenities in the room and the overall value for the price paid. We would like to point out that we have taken measures to enhance our guests' experience by providing high-quality bedding and a range of room amenities, such as free toiletries and satellite TV, for their comfort and convenience. Nonetheless, we hope you had the opportunity to enjoy our Sweet Bed by ibis, designed to offer you the best sleeping comfort during your stay! We hope to welcome you back. Best wishes, Karim Haraké, General Manager

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Restaurant was awful. Only offered pizza. Room was worn and needed remodeling. Not clean

Dear Guest, Thank you for taking the time to review your stay. We apologize that your stay did not fully meet your expectations. While we regret to hear about your dissatisfaction with the dining options and the current condition of the room, we appreciate your candid feedback. Our restaurant aims to provide a variety of choices, even outside regular meal hours, and we regret that this was not reflected in your experience. We also take great pride in the maintenance and presentation of our rooms and are disappointed to learn that we fell short during your visit. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Karim Haraké, General Manager

Good stay

Customer review rating 3.5/5

Vickyc Couples - Confirmed reviews ALL

Timid staffs but friendly.

Dear Vicky, We would like to thank you for this review about your recent experience in our hotel. We are so glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service weren't reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team. We hope to welcome you back. Best wishes, Karim Haraké, General Manager

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Other web-users rate our hotel

  • 322 reviews 6.6/10 Location
  • 468 reviews 4.7/10 Room
  • 399 reviews 6.7/10 Service
  • 27 reviews 5.8/10 WiFi
  • 241 reviews 3.7/10 Comfort
  • 196 reviews 5.1/10 Cleanliness
  • 171 reviews 3.4/10 Value
  • 160 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.