Dear James, Thank you very much for your kind feedback. We are thrilled to know you had such a positive stay with us. It’s wonderful to hear our team’s expertise enhanced your visit. Our staff takes pride in offering seamless service from booking to check-out, and we appreciate you highlighting their efforts through our direct reservation platform. We hope to welcome you back in the future. Best wishes, Karim Haraké, General Manager

Dear Raghav, Thank you for choosing our hotel and for sharing your review. We’re glad our team provided a smooth check-in and made you feel welcome with their professionalism. Your mention of the room’s practicality for your transit stay is equally appreciated. However, we regret the walk from Diegem Station affected your experience. We also take your feedback on value and loyalty benefits seriously, our rates adapt to demand, and we’re reviewing program perks to better serve Classic members like you. Finally, it’s heartening to know your overall stay met expectations. We hope you managed to explore our 24/7 snack options during your brief visit. We look forward to having the opportunity to welcome you back in the future. Best wishes, Karim Haraké, General Manager

Dear Elina, We thank you for taking the time to share your feedback. We appreciate your recognition of our comfortable rooms and effective noise insulation, which are designed to ensure restful stays. Our team takes pride in maintaining these standards to help guests recharge during their travels. However, we sincerely apologize that your experience fell short in several areas. Your comments about service interactions and communication during the water supply disruption have been noted, as clear information sharing remains a priority for us. Regarding breakfast, we regret the hygiene standards did not meet expectations and will reinforce quality checks. We’re grateful you highlighted our housekeeping team’s efforts and found the booking process straightforward through our online platform. These elements reflect our commitment to seamless hospitality foundations. We hope we can provide you with an improved stay in the future. Kind regards, Karim Haraké, General Manager

Dear Johannes, Thank you for sharing your opinion with us. We appreciate your recognition of our restaurant team member who provided friendly service during your stay. However, we sincerely apologize that your experience fell short in several areas. Our location near Brussels Airport offers convenient access to public transport, though we understand external factors may impact perceptions. Our rooms feature modern amenities like adjustable air conditioning and Sweet Bed by ibis bedding designed for comfort. We’re reinforcing staff training to ensure all interactions reflect our service standards. Our pricing reflects demand fluctuations while maintaining access to 24/7 amenities like snacks and drinks. The whole team hope to have the pleasure of seeing you again. Best wishes, Karim Haraké, General Manager

Dear Rami, Thank you for sharing your point of view. We sincerely apologize that your experience fell short in multiple areas and appreciate you bringing these matters to our attention. The concerns you raised about your room condition and service interactions are being thoroughly reviewed, as we hold ourselves to much higher standards of hospitality. While our team is always available to address issues during stays, we regret this wasn’t effectively communicated or executed in your case. Your comments about connectivity and perceived value have been noted, and we remain committed to providing competitive offerings through our ALL loyalty program for members like yourself. Kind regards, Karim Haraké, General Manager

Dear Federico, Thank you for sharing your thoughts on your recent visit. We sincerely apologize that your experience fell short in several areas during your family stay. We are surprised by your comment regarding the cleanliness of the room. Upon your arrival, you expressed your dissatisfaction, and our housekeeper went directly to your room. You replied that there was no problem and that you wished to change rooms to a large double bed (however, we were fully booked that night and unable to arrange a room change). Our housekeeper personally inspected your room upon your arrival and departure. Regarding the bathroom conditions, we acknowledge this falls below our standards and will reinforce our maintenance checks to prevent recurrence. We hope you will consider staying with us again in the future. Best regards, Karim Haraké, General Manager

Dear John, We appreciate you sharing your comments with us. We are pleased to read your positive rating and appreciate your continued loyalty as a Classic member of our ALL Accor program. However, we sincerely regret that certain aspects of your experience did not meet your expectations. While our team members speak multiple languages including Dutch, English, and French, we acknowledge the importance of seamless communication for all guests. But we also form a lot of foreign interns and we have some extra staff; unfortunately they all not speak dutch. Nonetheless, we trust you found our proximity to Brussels Airport convenient for your business trip, with Diegem Station’s direct connections just a 10-minute walk away. We hope to have the opportunity to welcome you again. Best wishes, Karim Haraké, General Manager

Dear Konstantinos S., Thank you for reviewing your visit to our hotel. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The location of your room near high-traffic areas may have led to disturbances, and we regret any inconvenience this caused. Our rooms feature double soundproof windows, and we are happy to assist with room changes upon request to better suit your preferences. We take your feedback regarding the room's maintenance seriously and will reinforce our cleaning protocols to ensure our usual standards are consistently met. Our 24-hour front desk team is always available to address any concerns during your stay, ensuring a more comfortable experience. We hope we can welcome you back in the future. Best wishes, Karim Haraké, General Manager

Dear Artan, Thank you for your valuable feedback. We are delighted our team’s attentive service and welcoming approach contributed positively to your business stay. Your kind words about their helpfulness mean a great deal to us. However, we sincerely regret that aspects of your reservation and check-out did not meet your expectations. We are reviewing your feedback to improve these processes. Regarding billing documentation, invoices are always available upon request at reception or via email for future stays. Nonetheless, we are glad our proximity to the airport and transport links provided the convenience you needed. We trust this made navigating your trip more efficient. We do hope that you will return on another occasion. Best regards, Karim Haraké, General Manager

Dear Deborah, Thank you for taking the time to provide your valued comments. We sincerely apologize that your stay did not meet your expectations. After deep investigations we don’t find any bedbugs in the room with Housekeeping and technical services. However we did a preventive cure to avoid any possibility. While we no longer operate a shuttle service, we provide details about taxi options and public transport like bus line 272 at reception and on our website. Our team is undergoing additional training to improve communication accuracy and guest assistance. Your comments about room conditions have been escalated to our housekeeping department, as maintaining high cleanliness standards remains a priority. We also acknowledge your feedback on the booking process and value perception, which we will review carefully. We hope we can provide you with an improved stay in the future. Kind regards, Karim Haraké, General Manager

Dear John, Thank you for positively reviewing your visit. We are delighted you enjoyed your business stay at ibis Brussels Airport. Our team takes pride in delivering warm service, and we are thrilled this enhanced your experience. The breakfast crew particularly appreciates your recognition of their efforts to start your day right. As loyal ALL Gold members like yourself know, we always strive to make every stay count through personalized attention. We hope to welcome you back. Best wishes, Karim Haraké, General Manager

Dear James, We take your feedback seriously and will use it to improve our services. We sincerely apologize that your experience fell short in some areas. Your comments regarding bathroom maintenance and room facilities have been noted, and we regret any inconvenience caused. Our team is always available to address concerns during your stay, and we take pride in our modern accommodations designed for business travelers. While our air conditioning units allow individual temperature control, we acknowledge the disturbance you experienced and will review this promptly. We hope to welcome you back for an improved stay in the future. Kind regards, Karim Haraké, General Manager

Dear Karel, We thank you for taking the time to provide us with your feedback. It is wonderful to hear your stay at ibis Brussels Airport met your expectations. We are glad you found your room comfortable and appreciated its cleanliness. Our team works hard to maintain practical, welcoming spaces for business travelers like yourself. That said, we regret any surprise regarding additional charges. Parking details are always shared on our website and at reception to help guests plan their stay. Nonetheless, we hope our proximity to the airport and public transport options added convenience to your journey. We hope to be able to welcome you again. Best regards, Karim Haraké, General Manager

Dear Nicole, Many thanks for your valuable feedback. We are glad to know your overall stay was satisfactory for your family trip. However, we sincerely regret the inconvenience you encountered. Our maintenance team conducts regular checks to ensure all facilities function optimally, and we apologize this was not reflected during your visit. We hope you were able to appreciate our proximity to Brussels Airport and efficient public transport links during your travels. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Karim Haraké, General Manager

Dear Renee, Thank you very much for your feedback. We are delighted your experience with our team left a positive impression. Our staff strives to offer friendly and efficient service to ensure a seamless stay for all our guests. That said, we sincerely regret that some aspects of your accommodation did not meet your expectations. Every room undergoes thorough cleaning and ventilation, though we recognize that airport proximity can occasionally affect comfort. Your insights help us refine our protocols to better balance freshness with environmental factors. Finally, we are pleased the breakfast team contributed positively to your mornings. Their dedication to brightening each guest’s day is a priority we hold in high regard. We hope to see you again in the future. Kind regards, Karim Haraké, General Manager

Dear Niels, Thank you very much for your kind feedback. We’re thrilled you had a smooth stay with us. The efficient check-in and welcoming team are at the heart of what we do. We also take pride in maintaining high standards throughout your stay. That said, we regret any connectivity issues you experienced during business hours. Our internet provider ensures optimal speeds, yet we understand occasional disruptions can occur. Finally, our convenient location near transport links and NATO headquarters aims to make business trips seamless. It’s fantastic our pricing matched your expectations while delivering quality. We all look forward to the pleasure of seeing you again in the future. Kind regards, Karim Haraké, General Manager

Hi S., Thank you very much for sharing your positive review. We are delighted to hear that your stay at ibis Brussels Airport met your expectations. It is wonderful to know that you found your room comfortable and enjoyed our Sweet Bed by ibis for a restful sleep. Our team takes pride in offering a variety of breakfast options to start the day right, and we are glad this contributed positively to your business trip. Furthermore, we appreciate your mention of our convenient location near the airport and within walking distance to your meetings. Being easily accessible is something we strive for, and it is always rewarding to hear when it makes a difference for our guests. We hope to welcome you back soon. Best regards, Karim Haraké, General Manager

Dear Allen, Thank you for your honest feedback. Rest assured, it will be used to improve our service. We sincerely apologize for the challenges you encountered with transportation during your stay. Our team strives to make every guest’s experience smooth, and we regret that we did not meet your needs in this regard. While our location near Brussels Airport and Diegem Train Station typically provides convenient access for business travelers, we understand your frustration regarding taxi reliability. We are in constant dialogue with local providers to enhance service quality. Your comments about value and connectivity have been noted. We remain committed to offering competitive rates and are upgrading our WiFi infrastructure to ensure better performance. We hope you might reconsider staying with us again, allowing us the opportunity to restore your confidence in our services. The whole team hopes to have the pleasure of seeing you again. Best wishes, Karim Haraké, General Manager

Chère Agnieszka, Merci de nous faire part de votre retour d’expérience chez nous. Nous sommes ravis que votre séjour chez ibis Brussels Airport ait été à la hauteur de vos attentes. Votre mention de notre situation géographique proche de l’aéroport nous réjouit, d’autant plus que cela facilite vos déplacements professionnels. Par ailleurs, votre fidélité en tant que membre Silver du programme ALL Accor témoigne de votre confiance en nos services, et nous en sommes honorés. Votre appréciation positive concernant notre boisson de bienvenue nous encourage à maintenir cette attention particulière envers nos hôtes. Enfin, la facilité de réservation via notre application reflète notre engagement à simplifier chaque étape de votre voyage. Au plaisir de vous revoir pour une expérience sans fausse note, Karim Haraké, General Manager