Dear Mirona, Thank you for sharing your point of view. We are pleased that our proximity to NATO and Eurocontrol made your business trip more convenient. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team strives to provide a seamless arrival, and we regret the confusion around your breakfast booking. We will share your remarks with the front desk, as our colleagues are trained to handle reservations in multiple languages, including English. We also acknowledge your concerns about the upkeep of your room. Our daily housekeeping service is designed to maintain high standards, and your comments about the bathroom and general wear will be taken into consideration. For a quieter experience on future visits, we can recommend a room with carpet flooring at the end of the hallway. Nonetheless, being situated just a short distance from key institutions like NATO remains one of our hotel’s strongest assets for travelers such as yourself. We hope to welcome you back for an improved stay in the future. Kind regards, Karim Haraké, General Manager

Dear Emily, We are delighted that you found our hotel so convenient for your layover, with the airport just a few minutes away by car. It is also wonderful to know that your room was spotless and fully met your needs, and that our pricing represented such great value during your business trip. However, we are sincerely sorry that the absence of a shuttle service was a drawback for you. Our hotel stopped offering this service some time ago, though Diegem Train Station is only a ten-minute walk and provides quick connections to the airport, and taxis are readily available for around €15 during the day. Nonetheless, we remain pleased that your overall experience was a positive one and that our hotel served you well during your travels. We hope that you will return in the future. Best regards, Karim Haraké, General Manager

Dear Emmanuel, We are glad you found our hotel to be a good choice and that our booking system on all.com worked smoothly for you. That said, we are sorry that not everything met your expectations. Our garden terrace is available when the weather permits, and we regret it was not an option during your stay. Nonetheless, we are pleased that our location near Brussels Airport suited your business trip well. Thank you again. We look forward to welcoming you back soon. Kind regards, Karim Haraké, General Manager

Dear Bruce, Thank you for taking the time to share details of your recent visit. We are pleased that you found our team to be nice during your stay. However, we are truly sorry to hear that several aspects of your visit did not meet your expectations. Our hotel is situated just a few minutes from Brussels Airport, with Diegem Train Station a short ten-minute walk away offering fast connections to the terminal. The size of our rooms is 18 square metres across all categories, and we understand this may feel compact for some guests. We regret the impression left by the upkeep of your bathroom and the noise you encountered near the elevators, and we always suggest requesting a room at the end of the hallway for a quieter experience. Your feedback on the breakfast service and your cancellation request has been noted, and we acknowledge your concerns about the value you felt you received. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Karim Haraké, General Manager

Dear Mizuho, We appreciate you bringing your concerns to our attention. We are pleased that you found your room clean and well maintained during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The shortcomings you encountered with the in-room amenities are disappointing, and we regret that the hair dryer did not perform as it should. Our team is always available to assist with any equipment concerns on the spot. We also understand your frustration regarding the dining options, our restaurant is currently serving snacks at the bar around the clock, with pizzas and pasta available, and a breakfast buffet is offered each morning. The Wi-Fi connection should also provide a smooth experience, and we are sorry this was not the case during your visit. Nonetheless, our location just minutes from Brussels Airport and close to NATO makes us a practical choice for business travellers. The Diegem train station is only a ten-minute walk away, offering fast links to the city centre. We do look forward to seeing you in the future for a better experience. Kindest regards, Karim Haraké, General Manager

Dear Gabriel, We appreciate you sharing your comments with us. We are pleased that our hotel proved convenient for your point of interest during your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that outside sounds reached you despite our double-glazed windows, and we understand how important tranquillity is when travelling for work. Our team is always available to help find a room on a higher floor or at the end of the hallway, which tends to offer a quieter setting. We also took note of your remark about the bathroom and will share it with our housekeeping team. Nonetheless, we are glad you found value in the overall experience, and our 24-hour bar with snacks and drinks remains at your disposal whenever you visit. We hope to welcome you back. Best wishes, Karim Haraké, General Manager

Dear Jaap, We appreciate you sharing your comments with us. We are pleased that our location next to the airport suited your travel needs so well. It is also rewarding to know that your room provided everything you needed and that you enjoyed the relaxed atmosphere of our bar and breakfast area. That said, we are sorry that the overall comfort level fell short of the expectations you may have for a higher-category property. Our hotel is designed to offer practical, functional stays with modern amenities and the Sweet Bed by ibis for a restful night. We look forward to welcoming you again soon. Best wishes, Karim Haraké, General Manager

Dear Gianluca, We appreciate you letting us know about your recent visit. We are pleased that your overall stay met your expectations and that you found our hotel suitable for your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comfort is important to us, and our rooms are equipped with the Sweet Bed by ibis designed to offer restful sleep. We also understand that the breakfast pricing felt too high. For a lighter alternative, we do offer an express option with one coffee and a pastry at a reduced rate. We hope that you will return on a future occasion. All the best, Karim Haraké, General Manager

Dear Costas, We appreciate you sharing your comments with us. We are glad your experience with the ALL loyalty programme left a positive impression and that you would recommend it to others. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. A restful night is essential during a business trip, and we regret that you were disturbed. Our hotel is equipped with double soundproof windows, and we recommend rooms at the end of the hallway for guests seeking a quieter environment. Our team at reception is always at your disposal to help find a more suitable room when availability allows. Nonetheless, we are pleased that you still rated your willingness to recommend us favourably, which encourages us greatly. It would be a pleasure to see you again on a future occasion. Kind regards, Karim Haraké, General Manager

Dear Jerry, Thank you for reviewing your visit to our hotel. We are pleased that booking through the Accor ALL App was straightforward and that your membership made the process even smoother. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that you felt cold during the night and that the bedding arrangement did not provide the comfort you needed. All our rooms feature the Sweet Bed by ibis and the temperature can be adjusted individually, so our team is always available to assist with any discomfort you may encounter. Nonetheless, we are glad your overall impression of the hotel remained positive, and we appreciate your willingness to recommend our loyalty programme. We all hope we have the pleasure of seeing you again. Best regards, Karim Haraké, General Manager

Dear Ezra, Thank you for providing your observations. We are grateful that you took a moment to highlight the friendliness you experienced from our team at the front desk. It means a lot to know that our colleagues made a positive impression during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team regrets that the standards of room presentation and the atmosphere in your accommodation fell short of what you anticipated. We also note your dissatisfaction with the overall value and cleanliness, and assure you that guest comfort remains our priority. Our cleaning team is on hand every day, and your comments will be taken into account to guide our ongoing attention to detail. The recognition you gave to our team member at reception is greatly appreciated. We hope to see you again in the future. Kind regards, Karim Haraké, General Manager

Dear James, Thank you very much for your kind feedback. We are thrilled to know you had such a positive stay with us. It’s wonderful to hear our team’s expertise enhanced your visit. Our staff takes pride in offering seamless service from booking to check-out, and we appreciate you highlighting their efforts through our direct reservation platform. We hope to welcome you back in the future. Best wishes, Karim Haraké, General Manager

Dear Raghav, Thank you for choosing our hotel and for sharing your review. We’re glad our team provided a smooth check-in and made you feel welcome with their professionalism. Your mention of the room’s practicality for your transit stay is equally appreciated. However, we regret the walk from Diegem Station affected your experience. We also take your feedback on value and loyalty benefits seriously, our rates adapt to demand, and we’re reviewing program perks to better serve Classic members like you. Finally, it’s heartening to know your overall stay met expectations. We hope you managed to explore our 24/7 snack options during your brief visit. We look forward to having the opportunity to welcome you back in the future. Best wishes, Karim Haraké, General Manager

Dear Elina, We thank you for taking the time to share your feedback. We appreciate your recognition of our comfortable rooms and effective noise insulation, which are designed to ensure restful stays. Our team takes pride in maintaining these standards to help guests recharge during their travels. However, we sincerely apologize that your experience fell short in several areas. Your comments about service interactions and communication during the water supply disruption have been noted, as clear information sharing remains a priority for us. Regarding breakfast, we regret the hygiene standards did not meet expectations and will reinforce quality checks. We’re grateful you highlighted our housekeeping team’s efforts and found the booking process straightforward through our online platform. These elements reflect our commitment to seamless hospitality foundations. We hope we can provide you with an improved stay in the future. Kind regards, Karim Haraké, General Manager

Dear Johannes, Thank you for sharing your opinion with us. We appreciate your recognition of our restaurant team member who provided friendly service during your stay. However, we sincerely apologize that your experience fell short in several areas. Our location near Brussels Airport offers convenient access to public transport, though we understand external factors may impact perceptions. Our rooms feature modern amenities like adjustable air conditioning and Sweet Bed by ibis bedding designed for comfort. We’re reinforcing staff training to ensure all interactions reflect our service standards. Our pricing reflects demand fluctuations while maintaining access to 24/7 amenities like snacks and drinks. The whole team hope to have the pleasure of seeing you again. Best wishes, Karim Haraké, General Manager

Dear Rami, Thank you for sharing your point of view. We sincerely apologize that your experience fell short in multiple areas and appreciate you bringing these matters to our attention. The concerns you raised about your room condition and service interactions are being thoroughly reviewed, as we hold ourselves to much higher standards of hospitality. While our team is always available to address issues during stays, we regret this wasn’t effectively communicated or executed in your case. Your comments about connectivity and perceived value have been noted, and we remain committed to providing competitive offerings through our ALL loyalty program for members like yourself. Kind regards, Karim Haraké, General Manager

Dear Federico, Thank you for sharing your thoughts on your recent visit. We sincerely apologize that your experience fell short in several areas during your family stay. We are surprised by your comment regarding the cleanliness of the room. Upon your arrival, you expressed your dissatisfaction, and our housekeeper went directly to your room. You replied that there was no problem and that you wished to change rooms to a large double bed (however, we were fully booked that night and unable to arrange a room change). Our housekeeper personally inspected your room upon your arrival and departure. Regarding the bathroom conditions, we acknowledge this falls below our standards and will reinforce our maintenance checks to prevent recurrence. We hope you will consider staying with us again in the future. Best regards, Karim Haraké, General Manager

Dear John, We appreciate you sharing your comments with us. We are pleased to read your positive rating and appreciate your continued loyalty as a Classic member of our ALL Accor program. However, we sincerely regret that certain aspects of your experience did not meet your expectations. While our team members speak multiple languages including Dutch, English, and French, we acknowledge the importance of seamless communication for all guests. But we also form a lot of foreign interns and we have some extra staff; unfortunately they all not speak dutch. Nonetheless, we trust you found our proximity to Brussels Airport convenient for your business trip, with Diegem Station’s direct connections just a 10-minute walk away. We hope to have the opportunity to welcome you again. Best wishes, Karim Haraké, General Manager

Dear Konstantinos S., Thank you for reviewing your visit to our hotel. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The location of your room near high-traffic areas may have led to disturbances, and we regret any inconvenience this caused. Our rooms feature double soundproof windows, and we are happy to assist with room changes upon request to better suit your preferences. We take your feedback regarding the room's maintenance seriously and will reinforce our cleaning protocols to ensure our usual standards are consistently met. Our 24-hour front desk team is always available to address any concerns during your stay, ensuring a more comfortable experience. We hope we can welcome you back in the future. Best wishes, Karim Haraké, General Manager