ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 547 reviews

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ibis Brussels Airport - Image 1
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Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • Bar servant des collations et des bières belges de qualité

  • Private parking, Park & Fly offer

  • Free Wi-Fi access, 100% non smoking hotel

  • Restaurant du soir ouvert hors vacances scolaires

  • Continental or express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  547 reviews

Customer review rating 1.5/5

Deborah A. Couples - Confirmed reviews ALL

(1) We were informed when we made the reservation an airport shuttle was available. The hotel has no airport shuttle and the staff had no information about buses. What kind of "airport hotel" (and this is not a destination; there is no reason to stay here if you are not going to or coming from the airport) has no transportation to the airport? (2) Had bed bug bites the next day

Dear Deborah, Thank you for taking the time to provide your valued comments. We sincerely apologize that your stay did not meet your expectations. After deep investigations we don’t find any bedbugs in the room with Housekeeping and technical services. However we did a preventive cure to avoid any possibility. While we no longer operate a shuttle service, we provide details about taxi options and public transport like bus line 272 at reception and on our website. Our team is undergoing additional training to improve communication accuracy and guest assistance. Your comments about room conditions have been escalated to our housekeeping department, as maintaining high cleanliness standards remains a priority. We also acknowledge your feedback on the booking process and value perception, which we will review carefully. We hope we can provide you with an improved stay in the future. Kind regards, Karim Haraké, General Manager

Customer review rating 5.0/5

John M. Business - Confirmed reviews ALL

Staff always friendly. Good breakfast 👍

Dear John, Thank you for positively reviewing your visit. We are delighted you enjoyed your business stay at ibis Brussels Airport. Our team takes pride in delivering warm service, and we are thrilled this enhanced your experience. The breakfast crew particularly appreciates your recognition of their efforts to start your day right. As loyal ALL Gold members like yourself know, we always strive to make every stay count through personalized attention. We hope to welcome you back. Best wishes, Karim Haraké, General Manager

Customer review rating 2.5/5

James K. Business - Confirmed reviews ALL

Sewage smell in bathroom Plastic curtains with holes Air conditioning unit making constant water trickling noise

Dear James, We take your feedback seriously and will use it to improve our services. We sincerely apologize that your experience fell short in some areas. Your comments regarding bathroom maintenance and room facilities have been noted, and we regret any inconvenience caused. Our team is always available to address concerns during your stay, and we take pride in our modern accommodations designed for business travelers. While our air conditioning units allow individual temperature control, we acknowledge the disturbance you experienced and will review this promptly. We hope to welcome you back for an improved stay in the future. Kind regards, Karim Haraké, General Manager

Customer review rating 4.5/5

Karel K. Business - Confirmed reviews ALL

Satisfied overall. One little surprise was the fee for parking at the hotel.

Dear Karel, We thank you for taking the time to provide us with your feedback. It is wonderful to hear your stay at ibis Brussels Airport met your expectations. We are glad you found your room comfortable and appreciated its cleanliness. Our team works hard to maintain practical, welcoming spaces for business travelers like yourself. That said, we regret any surprise regarding additional charges. Parking details are always shared on our website and at reception to help guests plan their stay. Nonetheless, we hope our proximity to the airport and public transport options added convenience to your journey. We hope to be able to welcome you again. Best regards, Karim Haraké, General Manager

Customer review rating 3.5/5

Nicole O. Families - Confirmed reviews ALL

Problem with the toilet

Dear Nicole, Many thanks for your valuable feedback. We are glad to know your overall stay was satisfactory for your family trip. However, we sincerely regret the inconvenience you encountered. Our maintenance team conducts regular checks to ensure all facilities function optimally, and we apologize this was not reflected during your visit. We hope you were able to appreciate our proximity to Brussels Airport and efficient public transport links during your travels. We hope that we have the pleasure of welcoming you back in the future. Kind regards, Karim Haraké, General Manager

Other web-users rate our hotel

  • 243 reviews 6.7/10 Location
  • 347 reviews 5.8/10 Room
  • 308 reviews 7.2/10 Service
  • 10 reviews 6.9/10 WiFi
  • 198 reviews 4.9/10 Comfort
  • 158 reviews 6.3/10 Cleanliness
  • 127 reviews 4.2/10 Value
  • 121 reviews 6.7/10 Breakfast

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