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ibis Brussels Airport Hotel 3 stars

Customer review rating 3.9/5 3,841 reviews

ibis Brussels Airport
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+ 13 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessible bathroom
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • BRUSSELS AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)

Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831
diegem
belgium

Tel: +3227254321

Fax: (+32)2/7254040

Check-in from 14h00

Check out up to 12h00

  • ADERLECHT-AIRPORT :  272 PULLMAN

  • DIEGEM - MACHELEN :  63 MAES MAES

  • DIEGEM-MACHELEN :  65 OTAN- NATO NATO-OTAN

  • DIEGEM :  AIRPORT DIEGEM

  • By plane

    BRUSSELS AIRPORT At 4.6km / 2.86 miles - Shuttle free

  • By car

    A201 EXIT 4 At 0km / 0 miles

  • By car

    BRUSSELS RING ROAD At 12.07km / 7.5 miles

  • By car

    ZAVENTEM AIRPORT EVERE-BRUSSELS. At 1km / 0.62 miles

  • By train

    Brussels International Airport At 3km / 1.88 miles

  • By train

    DIEGEM At 1km / 0.62 miles

GPS :50.881647, 4.437962

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with 1 double bed equipped with the new bedding

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: Bistro

Please note, following the new Covid-19 regulations, the restaurant is temporarily closed. À la carte delights. During your stay, discover taste sensations in our Ibis restaurants.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN LOUNGE

Non contractual photo

Please note, following the new Covid-19 regulations, the bar is temporarily closed. Relax at the bar: At any time of the day, everyone gathers at the ibis bar to enjoy a few social moments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,841 reviews

tripadvisor

TripAdvisor Rating 3.5/5

796 reviews

Due to corona no breakfast and shuttle service available

Customer review rating 3.9/5

Paul Solo - 16/10/2020 Confirmed reviews ALL

No breakfast and shuttle service available. Hard to find the park and fly option at the Ibis website.

Dear JEAN-PAUL M., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In order to avoid any guest's disappointed, we've included,in August, in our website that there is no shuttle bus. I am sorry about the misunderstanding about the parking. Indeed, if you book the park sleep and fly's rate the parking is included for 7 nights. After that time, the parking costs 12€ per night. Also, we do have take away breakfasts which has to be booked the night before. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sorry the restaurant wasn't open

Customer review rating 3.9/5

Anonymous Business - 29/09/2020 Confirmed reviews ALL

Which made food and drinks inaccessible. Otherwise, a good stay.

No dinner, no warning, no morning coffee, etc.

Customer review rating 3.9/5

Claude C. Families - 17/03/2020 Confirmed reviews ALL

It seems price quoted when reservation made was less than price charged at desk, no warning that no food would be available, so we returned our rental car, then had no way to get food, p.m., or a.m., it is not hard to put up a sign giving information, the least that should have been done, virus or not.

A warm welcome with excellent and honest staff

Customer review rating 3.9/5

J U. Business - 15/03/2020 Confirmed reviews ALL

I was welcomed with a warm reception and totally enjoyed my stay at IBIS Brussels Airport Hotel. Staff are very friendly and maintains a relaxing atmosphere in the bar and restaurant

Nice place to overnight close to the airport

Customer review rating 3.9/5

Carlos Business - 13/03/2020 Confirmed reviews ALL

The crew was super nice. The location very convenient with a free shuttle to the airport. Breakfast was varied and abundant for every taste, worth the price.

Good stay

Customer review rating 3.9/5

Anonymous Solo - 27/02/2020 Confirmed reviews ALL

I would like the shuttle to and from the airport continues every hours

Bon séjour

Customer review rating 3.9/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Park sleep and fly super

Well located

Customer review rating 3.9/5

Jose Solo - 24/02/2020 Confirmed reviews ALL

Good location, free shuttle, a bit old the design/decoration of the room,

Noisy stay in doubtfull neighborhoud

Customer review rating 3.9/5

Anonymous Business - 22/02/2020 Confirmed reviews ALL

Had a room on the ground floor, window could open, but in this neighborhood not recommended, given the chain that was on the window as well. At 5:30 somebody brought in a cart with clean bed sheets and towels in the hall way, which woke everybody staying on that floor up, given the few that openend their doors to ask if it can be silent.

Dear Guest, Thank you for taking the time to rate your stay with us. Your comfort is very important to us, so we would like to apologize for any disturbance during your stay. Rest assured that we have taken your comments into consideration and will share them with the team. Despite this, we hope to welcome you back again so we can improve upon your experience with us. Kind regards, Susanne van de Vinne, General Manager

Convenient location / need to be refurbished !

Customer review rating 3.9/5

Maschneider Business - 21/02/2020 Confirmed reviews ALL

Good location near the airport with shuttle service. Rooms are outdated and low quality Good breakfast

Dear Maschneider, Thank you for taking the time to review your stay with us. It's nice to know that you found our location and shuttle service to be convenient. It is however disappointing to know that your room did not completely meet your expectations. As we do carry our works, whenever necessary, to ensure that our rooms and facilities are up to date, we have noted your comments. Your feedback is very important to us and we are delighted to know we were able to help start your day off right with our tasty breakfast buffet. We hope to welcome you for an even better stay in future. Kind regards, Susanne van de Vinne, General Manager

Good for a sleep before your flight the next day

Customer review rating 3.9/5

Martin Business - 17/02/2020 Confirmed reviews ALL

All ok.

Simple but nothing missing

Customer review rating 3.9/5

Yann G. Business - 17/02/2020 Confirmed reviews ALL

I feel this should be asked at the end of survey as points of details are likely to be asked about in later screens

Good stay

Customer review rating 3.9/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

Well equipped rooms; Clean; Breakfast not so good with a few choices;

Price od not set properly fór this hotel.

Customer review rating 3.9/5

Tomas Solo - 13/02/2020 Confirmed reviews ALL

It is better to use cheaper hotel ibis few meters next to this one. Accomodation is almost the same quality. This one hlave air condition byť it is not worth that price.

Dear Tomas, Thank you for taking the time to share your feedback with us. We apologize that your recent stay at our hotel didn't meet all your expectations. We try very hard to keep our prices competitive and apologize that we did not meet your satisfaction in this regard. We hope to welcome you again so we can improve upon your experience with us. Kind regards, Susanne van de Vinne, General Manager
Customer review rating 3.9/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

It was fine. The room was nice and the restaurant served good food

Excellent service, amazing staff, very comfortable

Customer review rating 3.9/5

Tom U. Business - 11/02/2020 Confirmed reviews ALL

I arrived and was treated like a real guest, not like just another customer... the service was fabulous. Everything I wanted for a short comfortable stay over

Lovely staff, comfortable stay.

Customer review rating 3.9/5

Piers Friends - 11/02/2020 Confirmed reviews ALL

We had an easy check in and the room was quite good. My partner loved the breakfast and the staff were lovely the whole time.

More than decent service for a decent price

Customer review rating 3.9/5

Dejan Business - 10/02/2020 Confirmed reviews ALL

Very pleasant stuff, nice rooms, cleaning ladies are awesome - clean room and new towels every day ( something you sometimes dont see in more expensive hotels).

Disappointing

Customer review rating 3.9/5

Anonymous Solo - 06/02/2020 Confirmed reviews ALL

Let me summarize the entire issue during my stay: 1) I had to come to stay in your hotel on 2/02 with my late night check-in and booking “on arrival”. 2.) When asked about printing invoice after check-in procedure I faced with very unpleasant reaction of your manager on duty who’s respond was “I can not do it due to the technical reasons and if you don’t like it I can cancel you stay right now. Yourself can get out and ask your stay in another nearest Ibis hotel, they have a printer working”. 3.) I found these manners in communications with your customer completely unacceptable. No excuses. 4.) As a loyal member of AccorHotels group (both private and corporate) I will make a huge deal out of this reaction. All the best. Pavel L. +79…

Dear Mr L., Thank you for taking the time to share your review with us. I am sorry to hear that your stay did not meet your expectations. I will take up this matter with our receptionist, even if there was a technical issue a solution can always be found. Furthermore, I have noticed that your ALL membership card was not added to your profile. If you could please contact me by mail at h1…, I will make sure your points are added to your ALL card. Once again please accept my most sincere apologies and we do hope to welcome you back for a more enjoyable stay in the future. Kind regards, Susanne van de Vinne, General Manager
Customer review rating 3.9/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

Very good

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