ibis Brussels Airport Hotel 3 stars

Customer review rating 3.9/5 4,051 reviews

ALLSAFE approved hotel

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ibis Brussels Airport
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+ 11 Services

Hotel extras

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 diegem
belgium

Tel: +3227254321

Fax: (+32)2/7254040

Check-in from 14h00

Check out up to 12h00

  • ADERLECHT-AIRPORT :  272 PULLMAN

  • DIEGEM - MACHELEN :  63 MAES MAES

  • DIEGEM-MACHELEN :  65 OTAN- NATO NATO-OTAN

  • DIEGEM :  AIRPORT DIEGEM

  • By plane

    BRUSSELS AIRPORT At 4km / 2 miles

  • By car

    A201 EXIT 4 At 0km / 0 miles

  • By car

    BRUSSELS RING ROAD At 12.07km / 7.5 miles

  • By car

    ZAVENTEM AIRPORT EVERE-BRUSSELS. At 1km / 0.62 miles

  • By train

    Brussels International Airport At 3km / 1 miles

  • By train

    DIEGEM At 1km / 0.62 miles

GPS :50.881647, 4.437962

Hotel services

IBIS KITCHEN RESTAURANT

Due to Covid-19 restriction, our restaurant remains closed. You can enjoy some snack at our bar.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Hotel Services And Equipments
  • Hotel informations
    • 98 rooms
    • No room for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 98 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • French
    • Dutch
    • English
  • Wi-Fi
    • High speed transmission line
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Additional charge
    • On site
    • Private

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,051 reviews

TripAdvisor Rating 3.5/5

804 reviews

Well located.

Customer review rating 5.0/5

Panayiotis Families - 06/10/2021 Confirmed reviews ALL

Friendly personnel.

Dear PANAYIOTIS E., We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. You've received the fidelity points for two rooms. As it's explained in the sales conditions, the holder of the card can receive the points up to 2 rooms for his family. Normally the points are only allowed for the holder of the card's room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poorly located since no Airport pickup

Customer review rating 2.5/5

Anonymous Solo - 05/10/2021 Confirmed reviews ALL

Telephoned before booking to confirm airport pickup. Was told operating. Confirmation email said no airport pick up. By email established only bus service available. Very confusing situation. Evening Bus service only 1x per hour. Should have cancelled reservation

Dear PETER M., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry you had the misinformation about the shuttle service. Our entire team are aware there is no more shuttel bus. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice, but a bit far from the airport

Customer review rating 4.5/5

Russel Families - 11/09/2021 Confirmed reviews ALL

Very nice experience overall.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Well located

Customer review rating 4.0/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

The hotel is well located close to the Brussels Airport. Staff were extremely friendly and well-informed. Would recommend this hotel for a budget stay.

Dear Ms. V., We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. The loyalty programme is only available when you book directly through the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

calm good bed

Customer review rating 4.0/5

Karel Solo - 02/09/2021 Confirmed reviews ALL

good bed , clean , good shower and calm only coffee could ahve been a little bit better

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Location good, customer services " Not as friendly" open parking charge

Customer review rating 3.5/5

Josh Couples - 27/08/2021 Confirmed reviews ALL

Location good, customer services " Not as friendly" open parking charge

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good location, affordable prices

Customer review rating 3.5/5

Allen Solo - 23/08/2021 Confirmed reviews ALL

Short overnight stay, very comfortable bed, and quiet room.

Dear CHRISTIAN H., We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located with transfer services

Customer review rating 5.0/5

Mac Business - 19/08/2021 Confirmed reviews ALL

Very comfortable with very helpful staff

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

ok stay

Customer review rating 2.5/5

Mia Business - 06/08/2021 Confirmed reviews ALL

dirty, old hotel room.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Always good and a pleasure to come again here

Customer review rating 5.0/5

Ian Business - 26/07/2021 Confirmed reviews ALL

Check in/out very fast. Sunday had a problem with the taxi (not the hotel fault) manager took me to the airport, that is GREAT public relations. Breakfast was good due to these challenging times. Room clean and comfortable.All in all another great stay, thanks again and see you soon.

Dear IAN M., We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Correct. Far from restaurants.

Customer review rating 3.0/5

Anonymous Couples - 25/07/2021 Confirmed reviews ALL

Is Ok to stay 1 night but with Covid the restaurant are closed, no more restaurants in the area, no shuttle to the airport

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Mixed feelings

Customer review rating 3.5/5

Philippe Solo - 11/07/2021 Confirmed reviews ALL

The overall stay was fine: good bedding, clean room and bathroom, relatively quiet. But a few details give the impression that the Covid situation is taken as an excuse for savings at the expense of customers. For instance, breakfast, which is usually a buffet, is now a "take-away bag", that includes one croissant, one chocolate croissant and one small bread. The first couple of days of my stay, there was no ham nor cheese at all. Sure, you can now eat your "take-away bag" in the breakfast room as opposed to taking it away. But frankly, I fail to see how offering breakfast in prepared bags can be seen as a good precaution measure against any type of contamination: first off, ANYONE can touch the bags and decide to put them back; then, the same goes for the bottles of orange juice, and water, as well as the yogurts, which anyone can touch and contaminate. Finally, as no one checks where customers decide to sit to take their breakfast, I wonder how staff can know for sure which tables need to be disinfected... And that is assuming that staff preparing the bags is observant of precautionary rules, for which there is no guarantee (nor is there any indication on Accor's policy towards vaccination). I'd be surprised if this way of offering breakfast was that effective (if at all) at preventing contaminations. Furthermore, if one can appreciate that rooms are not cleaned every day for a multi-day stay given the situation, there is a minimum: I stayed 6 nights, and the room was not cleaned even once, nor were the towels changed at all. One change of towels after 3 nights, along with a short cleaning, would not be exaggerated, I should think. All this gives the impression of the Accor Group trying to make savings at the expense of their customers by hiding behind the sanitary situation. As far as breakfast goes, if you charge for a buffet breakfast, you DO offer a buffet breakfast, and not some ridiculous prepared bag that is not guaranteed to protect your customers against contamination anyway. If you do not want to take the risk to contaminate your customers, then you don't offer any breakfast at all (and you don't charge your customers!). Finally, I was expecting to be asked for my EU digital covid vaccination certificate at check-in, but to my utter surprise, that was not the case. This type of "omission" makes you wonder how seriously Accor takes the Covid situation. I certainly appreciate that Accor, just like every single venue in the hospitality business, has been hit hard by the Covid crisis. But so have the customers. And one would expect a minimum of consistency in the corporate discourse and behaviour, with regards to the sanitary measures. But such is not the case, I am afraid to say. All in all, while I do understand and respect the protective measures against the virus, I find Accor's lack of consistency in this regard rather disappointing and disconcerting. And in saying so, bear in mind that I am a faithful customer, I am a "Le Club Accor" member, Accor is always my fist Internet reflex when I need a hotel room.

Dear REMY P., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In order to avoid any surprises, we've sent you an email with all the information (restaurant, bar and breakfast). We cannot ask for a vaccination certificate, because it's a private matter. I am sorry to read your disappointment of our breakfast. Since we had to modify our offer, the price has been reduced also. The receptionists know exactly where our guests are sitting down so every table are cleaned between each use. Please allow me to advise you, we have the ALL SAFE certificate, which means an inspector is coming multiple times (unexpected) a year to check if we follow all the Covid-19's rules. If we don't have this certificate, the hotel will have to close. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

friendly staff, but restaurant closed, no room cleaning

Customer review rating 0.5/5

Jgd Business - 08/07/2021 Confirmed reviews ALL

I discovered on arrival for 2 nights that the restaurant was closed. Even though I had received an email informing me of this before, which I did not read, I was very unpleasantly surprised.

Dear JEAN G., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

According my expectations

Customer review rating 4.0/5

Bussness T. Business - 07/07/2021 Confirmed reviews ALL

Limited breakfast menu. Bad Wifi connection. Signal in the room strong, but constanly keeping disconnecting and reconnecting. Some times needed to use mobile data, because could not reconnect to wifi

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

It was alright

Customer review rating 3.0/5

Asim Business - 28/06/2021 Confirmed reviews ALL

I had two main issues: WI-FI did not work at all , it was keep on dropping, i could not even though make calls through wifi or work on laptop properly I tried to join business program, and accor website took three payments in error for my business membership. and still no membership was given. extremely disappointed with the proccess of ibis accor business membership website/process/etc see below details of transactions Order date : 21/06/2021 20:23:29 Order reference : -12… Ingenico Payment reference : 60… Payment2: Order date : 21/06/2021 20:20:41 Order reference : -12… Ingenico Payment reference : 60… Payment3: Order date : 07/06/2021 19:13:02 Order reference : -12… Ingenico Payment reference : 59… I have contacted customer services, and still neither was able to get business membership or neither payments are returned. you help will be highly appreciated in this matter.

Dear ASIM M., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 3.5/5

Gabrielle Families - 25/06/2021 Confirmed reviews ALL

Pretty well located, but far from a restaurant (and restaurant of the hotel was closed because of Covid) Too bad we had to pay for the parking

Dear Gabrielle S., We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room as big as a closet

Customer review rating 0.5/5

C. L. Families - 07/05/2021 Confirmed reviews ALL

Room was too small Asked for handicap room got a room as big as a closet where my wheelchair didn’t even fit Would have preferred to pay more and have a decent room Will never return

Dear Ms. L., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good but shuttle service infrequent

TripAdvisor rating 4.0/5

karls557 Business - 12/01/2020 TripAdvisor review

Comfortable oom, good dinner and breakfast. Quiet. Good shower. Value for money was very good, but the promised shuttle service was disappointing. had to call the hotel - and was put on hold - to find out where I took the shuttle from the airport. The return was better.

Business trip at BRU

TripAdvisor rating 4.0/5

Cyrial2019 Business - 06/02/2019 TripAdvisor review

For a meeting at Eurocontrol, a stay at the Ibis Bruxelles airport hotel is perfect. Location, breakfast, confort are perfect for an efficient meeting.The internet check in/out help to save time and avoid any queing.

Return visit

TripAdvisor rating 3.0/5

Gila A Friends getaway - 13/12/2018 TripAdvisor review

I stayed happily in this hotel a couple of years ago. The staff are still very friendly and helpful but the rooms have gone down in quality: they are tired and need renewing. The curtains look grubby and need rehanging. Most important, the bathrooms have no hand rails, so for guests of limited mobility they are dangerous. I would not stay there again unless these things are taken care of.

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