ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 668 reviews

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Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • bar serving snacks and quality belgian beers

  • Private parking

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  668 reviews

TripAdvisor Rating  3.5/5  833 reviews

Not so good

Customer review rating 1.5/5

Roger W. Solo - Confirmed reviews ALL

No water boiler in the room. Nowadays even the youth hostels and backpackers have a water boiler. At 04:20am the main door of the hotel was locked and nobody was nearby!!!! Not possible to get out of the building!!!! Not to imagine what would have happened during a fire or an emergency!

Dear Roger, Thank you for taking the time to share your feedback. We regret to hear that certain aspects of your stay did not live up to your expectations. Our hotel does not provide water boilers in the rooms; however, we do offer a range of refreshments 24/7 at our bar and vending machines for your convenience. For safety reasons (staff and guests) doors are closed during the night. The night auditor can open it manually. At some time he prepared the breakfast, behind the front desk. In case of fire alarm, the doors are automatically disabled. Your safety and security are paramount to us, and it is concerning to learn about the issue you faced with the locked main door during early hours. Kindest regards, Arnaud Delpoux, Assistant Manager

Customer review rating 0.5/5

Pablo Business - Confirmed reviews ALL

I wont come back or recommend this hotel. Problems charging the fare to my agency, then you charged me with a parking cost that i didnt ask for. I arrived by taxi. I sent several emails about this problem and I didnt received an answer. It is very strange this in ibis. My previous experiences where all excelent

Dear Pablo, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you experienced with the fare charging to your agency and the parking cost. Please accept our apologies for any inconvenience this has caused. We understand the importance of clear communication regarding fees, and we are looking into this matter to ensure transparency and accuracy in our billing. We are also concerned to learn about your check-in experience and the handling of your credit card information. The security of our guests' personal data is a top priority for us, and we take such feedback seriously. We will review our procedures to prevent such occurrences in the future. About the parking cost a refund is currently on and will appear on your bank account up to 8 days. Kindest regards, Arnaud Delpoux, Assistant Manager

Very Poor

Customer review rating 1.5/5

Rahul S. Families - Confirmed reviews ALL

Very Tiny Rooms and even Water Kettle is not provided. Didn't expect this from IBIS.

Dear Rahul S., Thank you for taking the time to share your feedback. We regret to hear that the size of our rooms did not meet your expectations. Our rooms are designed to offer a functional and comfortable space for our guests, and we apologize if you felt confined during your stay. Additionally, we understand the convenience a water kettle can provide, and we are sorry for any inconvenience caused by its absence. While we currently do not offer kettles in the rooms, we do have a selection of hot beverages available at our bar 24/7. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Karim Haraké, General Manager

Good stay

Customer review rating 5.0/5

Victor I. Business - Confirmed reviews ALL

Good experience and will be further using your services. Thank you!

Dear Victor, Thank you very much for this kind review of your recent stay. It is heartening to hear that your stay with us was a memorable one. We are pleased that you were satisfied with our services, and we hope our snack bar offerings, including pizzas and pasta, added to your positive experience. It is also wonderful to know that our 24/7 availability of drinks and snacks met your expectations and contributed to the convenience of your stay. We look forward to seeing you again soon. Best regards, Karim Haraké, General Manager

Was good for what and where it is.

Customer review rating 4.5/5

D. Families - Confirmed reviews ALL

Guest area was nice and my favourate leffe so can't complain. Staff were all nice to.

Dear Guest, Thank you for taking the time to share your review. We are thrilled to hear that your stay with us was a pleasant experience. We are pleased that you enjoyed the guest area and our selection of beverages, including your favorite Leffe. It is also rewarding to know that our team's service made a positive impact on your visit. However, we are sorry to hear that the sausages served did not meet your wife's expectations. We aim to provide a satisfying dining experience and will take your comments into consideration. Nonetheless, we are glad that the cleanliness of our hotel met your standards, ensuring a neat and tidy environment for our guests. We pride ourselves on maintaining a high level of cleanliness throughout our premises. We hope we will have the opportunity to see you again in the future. Best regards, Karim Haraké, General Manager

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Other web-users rate our hotel

  • 301 reviews 6.7/10 Location
  • 411 reviews 4.9/10 Room
  • 375 reviews 7.3/10 Service
  • 22 reviews 6.8/10 WiFi
  • 223 reviews 4.2/10 Comfort
  • 174 reviews 5.7/10 Cleanliness
  • 163 reviews 4.2/10 Value
  • 146 reviews 7.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.