ibis Brussels Airport Hotel 3 stars

Customer review rating 3.9/5 3,982 reviews

ALLSAFE approved hotel

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ibis Brussels Airport
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+ 7 Services

Hotel extras

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessible bathroom
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)

Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 diegem
belgium

Tel: +3227254321

Fax: (+32)2/7254040

Check-in from 14h00

Check out up to 12h00

  • ADERLECHT-AIRPORT :  272 PULLMAN

  • DIEGEM - MACHELEN :  63 MAES MAES

  • DIEGEM-MACHELEN :  65 OTAN- NATO NATO-OTAN

  • DIEGEM :  AIRPORT DIEGEM

  • By plane

    BRUSSELS AIRPORT At 4km / 2 miles

  • By car

    A201 EXIT 4 At 0km / 0 miles

  • By car

    BRUSSELS RING ROAD At 12.07km / 7.5 miles

  • By car

    ZAVENTEM AIRPORT EVERE-BRUSSELS. At 1km / 0.62 miles

  • By train

    Brussels International Airport At 3km / 1 miles

  • By train

    DIEGEM At 1km / 0.62 miles

GPS :50.881647, 4.437962

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: Bistro

Please note, following the new Covid-19 regulations, the restaurant is temporarily closed. À la carte delights. During your stay, discover taste sensations in our Ibis restaurants.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

IBIS KITCHEN LOUNGE

Please note, following the new Covid-19 regulations, the bar is temporarily closed. Relax at the bar: At any time of the day, everyone gathers at the ibis bar to enjoy a few social moments.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Brussels Airport

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,982 reviews

tripadvisor

TripAdvisor Rating 3.5/5

801 reviews

Mixed feelings

Customer review rating 3.5/5

Philippe Solo - 11/07/2021 Confirmed reviews ALL

The overall stay was fine: good bedding, clean room and bathroom, relatively quiet. But a few details give the impression that the Covid situation is taken as an excuse for savings at the expense of customers. For instance, breakfast, which is usually a buffet, is now a "take-away bag", that includes one croissant, one chocolate croissant and one small bread. The first couple of days of my stay, there was no ham nor cheese at all. Sure, you can now eat your "take-away bag" in the breakfast room as opposed to taking it away. But frankly, I fail to see how offering breakfast in prepared bags can be seen as a good precaution measure against any type of contamination: first off, ANYONE can touch the bags and decide to put them back; then, the same goes for the bottles of orange juice, and water, as well as the yogurts, which anyone can touch and contaminate. Finally, as no one checks where customers decide to sit to take their breakfast, I wonder how staff can know for sure which tables need to be disinfected... And that is assuming that staff preparing the bags is observant of precautionary rules, for which there is no guarantee (nor is there any indication on Accor's policy towards vaccination). I'd be surprised if this way of offering breakfast was that effective (if at all) at preventing contaminations. Furthermore, if one can appreciate that rooms are not cleaned every day for a multi-day stay given the situation, there is a minimum: I stayed 6 nights, and the room was not cleaned even once, nor were the towels changed at all. One change of towels after 3 nights, along with a short cleaning, would not be exaggerated, I should think. All this gives the impression of the Accor Group trying to make savings at the expense of their customers by hiding behind the sanitary situation. As far as breakfast goes, if you charge for a buffet breakfast, you DO offer a buffet breakfast, and not some ridiculous prepared bag that is not guaranteed to protect your customers against contamination anyway. If you do not want to take the risk to contaminate your customers, then you don't offer any breakfast at all (and you don't charge your customers!). Finally, I was expecting to be asked for my EU digital covid vaccination certificate at check-in, but to my utter surprise, that was not the case. This type of "omission" makes you wonder how seriously Accor takes the Covid situation. I certainly appreciate that Accor, just like every single venue in the hospitality business, has been hit hard by the Covid crisis. But so have the customers. And one would expect a minimum of consistency in the corporate discourse and behaviour, with regards to the sanitary measures. But such is not the case, I am afraid to say. All in all, while I do understand and respect the protective measures against the virus, I find Accor's lack of consistency in this regard rather disappointing and disconcerting. And in saying so, bear in mind that I am a faithful customer, I am a "Le Club Accor" member, Accor is always my fist Internet reflex when I need a hotel room.

Dear REMY P., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In order to avoid any surprises, we've sent you an email with all the information (restaurant, bar and breakfast). We cannot ask for a vaccination certificate, because it's a private matter. I am sorry to read your disappointment of our breakfast. Since we had to modify our offer, the price has been reduced also. The receptionists know exactly where our guests are sitting down so every table are cleaned between each use. Please allow me to advise you, we have the ALL SAFE certificate, which means an inspector is coming multiple times (unexpected) a year to check if we follow all the Covid-19's rules. If we don't have this certificate, the hotel will have to close. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

friendly staff, but restaurant closed, no room cleaning

Customer review rating 0.5/5

Jgd Business - 08/07/2021 Confirmed reviews ALL

I discovered on arrival for 2 nights that the restaurant was closed. Even though I had received an email informing me of this before, which I did not read, I was very unpleasantly surprised.

Dear JEAN G., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

According my expectations

Customer review rating 4.0/5

Bussness T. Business - 07/07/2021 Confirmed reviews ALL

Limited breakfast menu. Bad Wifi connection. Signal in the room strong, but constanly keeping disconnecting and reconnecting. Some times needed to use mobile data, because could not reconnect to wifi

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

It was alright

Customer review rating 3.0/5

Asim Business - 28/06/2021 Confirmed reviews ALL

I had two main issues: WI-FI did not work at all , it was keep on dropping, i could not even though make calls through wifi or work on laptop properly I tried to join business program, and accor website took three payments in error for my business membership. and still no membership was given. extremely disappointed with the proccess of ibis accor business membership website/process/etc see below details of transactions Order date : 21/06/2021 20:23:29 Order reference : -12… Ingenico Payment reference : 60… Payment2: Order date : 21/06/2021 20:20:41 Order reference : -12… Ingenico Payment reference : 60… Payment3: Order date : 07/06/2021 19:13:02 Order reference : -12… Ingenico Payment reference : 59… I have contacted customer services, and still neither was able to get business membership or neither payments are returned. you help will be highly appreciated in this matter.

Dear ASIM M., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 3.5/5

Gabrielle Families - 25/06/2021 Confirmed reviews ALL

Pretty well located, but far from a restaurant (and restaurant of the hotel was closed because of Covid) Too bad we had to pay for the parking

Dear Gabrielle S., We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room as big as a closet

Customer review rating 0.5/5

C. L. Families - 07/05/2021 Confirmed reviews ALL

Room was too small Asked for handicap room got a room as big as a closet where my wheelchair didn’t even fit Would have preferred to pay more and have a decent room Will never return

Dear Ms. L., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

No fuss

Customer review rating 3.5/5

Charles Business - 26/04/2021 Confirmed reviews ALL

Hotel staff friendly, room clean, shower hot.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Okay stay

Customer review rating 3.5/5

Staffan Business - 16/04/2021 Confirmed reviews ALL

The place is getting old and run down.

Dear STAFFAN O., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice personnel - quietness

Customer review rating 4.5/5

Anonymous Couples - 12/04/2021 Confirmed reviews ALL

Nice stay, the hotel is quiet, and the personnel is very nice and friendly

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

good stay

Customer review rating 4.0/5

Luc Business - 05/04/2021 Confirmed reviews ALL

perfect when you have an early flight

Dear LUC N., We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ideal location for work and airport

Customer review rating 4.5/5

Steven S. Business - 31/01/2021 Confirmed reviews ALL

Great overall stay. Comfy bed, welcoming staff, clean and spacious room. A shame the bar was closed for a welcome beer!

Just what I needed

Customer review rating 5.0/5

Andy Z. Business - 15/01/2021 Confirmed reviews ALL

Very nice people at the reception, clean and functional room.

Good functional stay

Customer review rating 3.5/5

Anonymous Couples - 09/01/2021 Confirmed reviews ALL

Limited services Friendly reception It was foreseen for a one-night stay before going to Zaventem, so it was ideal if there had been a shuttle; I was not warned that there was no shuttle due to Covid

Well located

Customer review rating 3.5/5

Mr J. Couples - 04/01/2021 Confirmed reviews ALL

Well.. we stayed for two nights but our room wasn't cleaned after the first night. That was very unfortunate since we couldn't have breakfast or dinner in the hotel due to the rules. This made our second day stay very uncomfortable.

Dear Sjoerd J., We thank you for taking the time to let us know your feeling about your stay in ibis Brussels Airport. Due to Covid-19 we've asked our housekeeper not to clean the room when the guest is still in the hotel. We don't want them to take any risk and it's the reason why your room hasn't been clean during your stay. We thank you for your understanding and we hope to see you again. Sincerely,

good stay

Customer review rating 4.5/5

Jesus Solo - 30/12/2020 Confirmed reviews ALL

everything perfect, personnel, cleaningness, facilities

Very content.

Customer review rating 5.0/5

Andrew Z. Business - 23/11/2020 Confirmed reviews ALL

Very efficient service from booking the room to checking out.

Practical hotel

Customer review rating 3.5/5

Vladan Solo - 12/11/2020 Confirmed reviews ALL

Practical location, deacent price. Breakfast included, but it iwas the same every day

Due to corona no breakfast and shuttle service available

Customer review rating 2.0/5

Paul Solo - 16/10/2020 Confirmed reviews ALL

No breakfast and shuttle service available. Hard to find the park and fly option at the Ibis website.

Dear JEAN-PAUL M., Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In order to avoid any guest's disappointed, we've included,in August, in our website that there is no shuttle bus. I am sorry about the misunderstanding about the parking. Indeed, if you book the park sleep and fly's rate the parking is included for 7 nights. After that time, the parking costs 12€ per night. Also, we do have take away breakfasts which has to be booked the night before. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sorry the restaurant wasn't open

Customer review rating 4.0/5

Anonymous Business - 29/09/2020 Confirmed reviews ALL

Which made food and drinks inaccessible. Otherwise, a good stay.

Good but shuttle service infrequent

TripAdvisor rating 4.0/5

karls557 Business - 12/01/2020 TripAdvisor review

Comfortable oom, good dinner and breakfast. Quiet. Good shower. Value for money was very good, but the promised shuttle service was disappointing. had to call the hotel - and was put on hold - to find out where I took the shuttle from the airport. The return was better.

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