ibis Brussels Airport 3 stars

Customer review rating (ALL Rating) 3.9/5 649 reviews

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Bessenveldstraat 17b, 1831 DIEGEM, Belgium

Description

Hotel extras

  • bar serving snacks and quality belgian beers

  • Private parking

  • Free Wi-Fi access throughout the hotel

  • 100% non smoking hotel

  • Express breakfast

Our accommodation(s)

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Hotel location

ibis Brussels Airport

Bessenveldstraat 17b
1831 DIEGEM
Belgium

GPS:50.881647, 4.437962

Telephone
Fax +32 2 725 40 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Enjoy a meal at our restautrant 'ibis Kitchen' open from Monday till Thursday from 6PM till 10PM! The restaurant is closed in July and August.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  649 reviews

TripAdvisor Rating  3.3/5  833 reviews

Great staff, but overpriced accomodation

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to review your stay. We are delighted that you enjoyed our staff\'s service, the hospitality we strive to provide, and the high-speed internet connectivity available at our hotel. These aspects are essential to us, and knowing that they have been appreciated is incredibly rewarding. Nonetheless, we regret to learn of the aspects of your room that did not meet your expectations. We understand that the quality of the room\'s interior and amenities play a significant role in the comfort of your stay. While our rooms are designed with modernity and functionality in mind, and we offer an all-you-can-eat breakfast buffet for a good start to your day, we empathize with your feelings regarding the room conditions and pricing. Furthermore, we apologize for the inconvenience caused by the heating and toilet flush in your room. Please know that we take all feedback seriously as it aids in our continual commitment to enhancing our guests\' experiences. Finally, we are pleased that the overall cleanliness and reliability of our internet service contributed positively to your stay. We understand these are crucial factors for our business travelers and are glad they met your needs. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Arnaud Delpoux, Deputy Manager

really average

Customer review rating 3.0/5

Drako Business - Confirmed reviews ALL

Dear Drako, Thank you for taking the time to share your review. We are pleased that you found the booking process through our app to be straightforward and user-friendly. However, we must extend our sincerest apologies for the inconvenience you experienced with the scent of tobacco in your room. Our establishment is indeed 100% non-smoking, and we regret that this policy was not upheld prior to your stay. In regards to the bed comfort, we understand that preferences vary greatly, and we regret to hear that our Sweet Bed by ibis did not meet your expectations. We also acknowledge the importance of having accessible power outlets and are taking note of your comments on this matter. Concerning the car park charge, we aim to provide competitive rates while offering a secure and private parking area. Nonetheless, we understand your concerns about the cost in relation to other airport hotels. We hope you were able to appreciate our convenient location just a few minutes away from Brussels International Airport and the easy connections to the heart of Brussels via Diegem Train Station. We hope we will have the opportunity to see you again in the future. Best regards, Arnaud Delpoux, Deputy Manager

Well located

Customer review rating 4.5/5

Rutger Business - Confirmed reviews ALL

Dear Rutger, Thank you for taking the time to share your review. It is a pleasure to hear you had a positive experience at ibis Brussels Airport. We are delighted that you found our hotel conveniently situated for your appointments in Diegem, and that you appreciated our competitive pricing. Our location, indeed, offers easy access to local businesses and is just a stone's throw away from the airport, making it a prime choice for travelers like yourself. Additionally, we strive to provide value for our guests, and it's rewarding to know our efforts resonate with you. We hope we will have the opportunity to see you again in the future. Best regards, Arnaud Delpoux, Assistant Manager

Good but a little gold

Customer review rating 3.5/5

Costas C. Business - Confirmed reviews ALL

Dear Costas, Thank you for taking the time to share your review. We understand from your feedback that the temperature in your room was not as warm as you would have liked. Our rooms are indeed equipped with individual temperature controls, allowing our guests to adjust the air conditioning to their comfort level. Nonetheless, we apologize for any inconvenience experienced during your stay regarding this matter. We hope we will have the opportunity to see you again in the future. Best regards, Arnaud Delpoux, Assistant Manager

Extremely Dated

Customer review rating 1.5/5

Jamie C. Business - Confirmed reviews ALL

Dear Jamie, Thank you for taking the time to share your feedback. We are pleased that you found our reception area modern, funky, and welcoming. Our team works hard to provide a positive first impression, and we are glad this was the case for you. However, we are disheartened to hear that your experience did not continue to meet expectations beyond our reception. While our hotel was built in 1988 and does feature a modern decor in our lobby renovated in 2015, we understand that aspects of our accommodation may appear dated to some guests. We are sorry to learn that you found the room size and decor not to your liking. The rooms are designed to optimize space and are equipped with our Sweet Bed by ibis for your sleeping comfort. We regret that the heating in your room was not functioning properly; this is certainly not the standard we aim for. Moreover, we acknowledge your thoughts on the bathroom and assure you that our bathrooms, although functional, are indeed an area we are considering for future updates. Finally, we understand your concerns regarding the value for the price paid. Our hotel rates vary daily and can be influenced by local events, but we always strive to ensure our guests receive the best possible service and amenities for their expenditure. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Arnaud Delpoux, Assistant Manager

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Other web-users rate our hotel

  • 295 reviews 6.9/10 Location
  • 402 reviews 4.9/10 Room
  • 371 reviews 7.2/10 Service
  • 21 reviews 6.7/10 WiFi
  • 215 reviews 4.1/10 Comfort
  • 171 reviews 5.7/10 Cleanliness
  • 159 reviews 4/10 Value
  • 147 reviews 6.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.