ibis budget Brussels Airport 1 star

Customer review rating (ALL Rating) 4.0/5 704 reviews

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Description

Hotel extras

  • 187 guest rooms

  • Free WIFI throughout the hotel

  • Enjoy dinner at the ibis Kitchen restaurant & Lounge

  • Outdoor and indoor parking facilities

  • All-you-can-eat breakfast buffet for a very sharp price

Our accommodation(s)

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Hotel location

ibis budget Brussels Airport

Bessenveldstraat 17C
1831 DIEGEM
Belgium

GPS:50.882787, 4.437716

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

IBIS RESTAURANT

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ibis restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  704 reviews

Customer review rating 3.5/5

Antoine H. Couples - Confirmed reviews ALL

Correct

Customer review rating 5.0/5

Blossom F. Families - Confirmed reviews ALL

The hotel was clean and well maintained, the staff were really friendly and respectful. The service was great and location was good as its closer to the airport. Couldn’t have asked for a better stay. Thank you for everything.

Dear Blossom, Thank you for your positive feedback. We are thrilled to hear your family enjoyed a comfortable stay at our hotel. Our team takes great pride in maintaining a welcoming environment, and your kind words about their respectful and friendly approach mean a lot. It’s wonderful to know you found everything in good condition during your visit. We’re also pleased our location added convenience to your travels. Being close to the airport while offering straightforward transit options makes us a practical choice for many guests. We hope you will return for another memorable stay. Best wishes, Karim Haraké, General Manager

Customer review rating 4.5/5

Volkan A. Business - Confirmed reviews ALL

Housekeeper Zeynep and Mrs. Ayşe is perfect. My room was

Dear Volkan, Thank you for this high rating. We are delighted that your stay at ibis Budget Brussels Airport was so enjoyable. It was a pleasure to hear how much you appreciated the daily attention to your room. Our team members, including Zeynep and Ayşe, take great pride in maintaining high standards, and your kind words will be shared with them. We also note your high recommendation score and are grateful for your trust in our services. All of the team very much hope that we will have the chance to see you again very soon. Kind regards, Karim Haraké, General Manager

Customer review rating 0.5/5

Anil A. Families - Confirmed reviews ALL

1. Although the hotel is located only few kms from the airport, there is no way to reach the hotel in afterhours except using taxi or Uber that cost around 33-35 Euros each way. Including the cost of transportation, the hotel doesn't qualify as a budget hotel anymore. 2. The rooms are very basic with no amenities what so ever. The bathroom has no place even to hang your clothes or towels. 3. The bathroom floor is uneven and gets wet and slippery even after a careful shower. The shower area needs serious modifications. 4. My wife slipped on the wet floor after taking a shower and suffered a concussion and some bruises. Still going through tests to assess the extent of injuries and has not been able to resume normal life. 5. The receptionist on April 4th night was pleasant and provided us with hot water for tea as there is no facility in the room. However, on April 5th night, there was another receptionist who gave his name as Yasser. He was extremely rude and refused even to provide a cup of hot water. The coffee machine in the lobby had no option for getting hot water.

Dear Anil, Thank you for sharing your point of view. We appreciate your kind words regarding the helpfulness of our reception team on April 4th and are glad this aspect of your stay brought some comfort. That said, we sincerely apologize that your experience fell short in several key areas. The unexpected transportation costs and bathroom inconveniences you described are certainly not reflective of our usual standard. Our rooms are designed for practicality, and we regret if certain amenities were not up to par. Regarding service inconsistencies, we take such feedback seriously and will reinforce our hospitality training. While we aim to provide transparent information about local transport options, we recognize the need for clearer communication in this area. Your wife’s accident deeply concerns us, and we hope she recovers fully. Please know we’re reviewing bathroom configurations to enhance safety measures. We’ve also ensured all guests can access hot water throughout their stay We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Karim Haraké, General Manager

Customer review rating 4.5/5

Inge V. D. V. Solo - Confirmed reviews ALL

Easy to get to by train and bus. Walking distance from bus stop with direct connection to the airport. Friendly staff and warm welcome

Dear Inge, Many thanks for sharing your review. We are thrilled you had a pleasant stay at ibis Budget Brussels Airport. Your kind words about our convenient connections to the airport and warm welcome from the team are truly appreciated. It’s great to know you found the booking process straightforward and enjoyed our transport links for a seamless journey. We look forward to the pleasure of welcoming you back. Many thanks again, Karim Haraké, General Manager

Other web-users rate our hotel

  • 801 reviews 6.9/10 Location
  • 1,046 reviews 4.9/10 Room
  • 761 reviews 7.6/10 Service
  • 15 reviews 8.1/10 WiFi
  • 594 reviews 3.3/10 Comfort
  • 439 reviews 6.6/10 Cleanliness
  • 354 reviews 5.4/10 Breakfast
  • 126 reviews 2.6/10 Amenities

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