For my business, I usually stay at one of the the Ibis hotels near the Brussels airport. As always the room was clean and the bed comfortable. As I work for an airlibe and my dearture was delayed, as it already happened before, I asked at the reception for a late check out. I was not allowed to stay longer not even paying for a late check out which is generally berween 20 to 30e. I was told I had to pay an extra night because the cleaning personnel would have already left when I would check out. I paid an extra night and when I checked out at 16:00 the cleaning personnel was still around busy with other rooms. Meaning that the person at the reception wanted to charge me an extra day. Very bad customer service having in mind that I am a regular customer and a member of Accor group.

The parking was not free and cost 12€ every 24 hours. But the point is the machine calculate a complete day at 00:00 and you dont have the option for pay for the real time that you are. I mean, if you come at 18:00 and you leave at 10:00 you don't pay for 16 hours, you pay for the complete 24. I consider this unfair and the explications on the reception was not clear at all.

Happy

I spent only 4 hours sleeping, i really didn't have enough time to enjoy.

Check in was fast. Wifi was good. People were really nice. Beds were comfortable. The only thing would be the shower door was too revealing.

its ok - nothing special but ok

hOTEL IS PERFECT FOR A SHORT STAY, BUT BECAUSE THER EIS NO SHUTTLE BUS OR PUBLIC BUS YOU WILL SPEND MORE MONEY FOR TAXI THAN HOTEL

Hello, I stayed with you last night, and paid cash. I was never given a receipt, though at check-in I was told I would receive it by email - I never did! I asked this morning as I handed in my room key, and was told it would be automatically sent. I never received it. I need it for my expense account, so would really like you to remedy this asap please! Best wishes

I paid a lot of money for what it is… An almost kind welcome and an horrible room. Breakfast was not good but not bad.

Nice hotel but the bathroom need to be renewed

Great low-cost, no-frills hotel. This is a very good choice for people wishing to be close to the airport at a very low cost. The rooms are functional and clean and the staff pleasant. The airport shuttle means that there are no additional costs to staying in this hotel, and the hotel also benefits from being on a bus line and some 10 minutes' walk from Diegem train station which also has direct links to Brussels City Centre. The only things that would make this hotel better would be hair dryers and a broader selection of snacks from the vending machine.

Very close to airport and have free shuttle bus to airport. However, for all ibis hotels, please prepare the bunk bed too if we have children. Because we have to prepare the bed by ourselves all the time.

We slept here 1 night and there were issues with the lights in the room that switched on/off alone during our "sleep"... we have a 3 years old son and he interrupted his sleep so many times. We asked to move to a differet room (as we didn't feel secured) but they told us the hotel was full booked.

The hotel is generally good for the price paid. The location is not easily accessible without a car. The service was good but I asked for a vat invoice several times and every time the answer was different and I still have not got it yet.

Taking advantage of pre-check-in, you arrive and everything is ready, they only have to give you the key to the room. Good to have the Ibis hotel restaurant opposite with a good choice of food and drink.