ibis budget Brussels Airport 1 star

Bit of a surprise on arrival when the young receptionist couldnt find our booking. having found it, we were then allocated a double room when we had actually booked a triple. As it happened, it didn't matter but since the hotel did not seem full, it was rather unexpected. Apart from that, however, the stay was as we expect from the chain.

I paid the 'including breakfast' rate. I went down to breakfast at 6:30 am. I walked in the door to the breakfast area, it was unlocked and lights were on. I saw that the breakfast appeared ready. All the food was out. I was about to grab a plate when an Ibis employee walked in and told me it wasn't open yet and I couldn't have breakfast. She said it didn't open until 7:00 am. I was disappointed and frustrated that I couldn't just grab some bread and juice. My shuttle to the airport left at 6:55 am. Why does the breakfast not start earlier? For people who have to leave early for work or flights, this is disappointing. Also the employee could have seen that everything was already prepared, and that I had my luggage, and she could have allowed me to grab a quick breakfast. No harm would have been done.

Easy check-in. Free shuttle. Basic but fine hotel for short stays.

A lot of noise in the room itself and from other guest. In the middle of the night there were guys screaming very loud and this went on for a few hours.

Extremely poor interaction with reception desk employees. I had just requested that part of the payment I make in cash and remaining in card. The reason being, I had 50 euro in one of my credit card, which I wanted to fully utilize before using the cash. They simply refused and say, I should pay everything in cash and such bifurcation is not possible. I was travelling as part of an official trip and if you check my transactions, I stayed 10 days with IBIS Kortrijk, till 24th Feb, and needed to stay one night at IBIS airport budget hotel as I had to fly early morning to Zurich. Since the corporate travel card had Euro in it and then office would transfer CHF for my stay in Zurich, I had made the request of using it for part payment. This is my worst IBIS experience

They could add that you have to pay 12euros for parking.

Arrived after midnight due to flight delay, and even though I´ve called some hours earlier to notify about this delay on my flight, my reservation was lost. The friendly personal in the reception was able to find me a room but told me I was lucky cause the hotel was fully booked. Room can use some upgrade

I really like Ibis Budget Brussel Airport, the room is clean and good price, but it’s too noisy from outside of the room, we cannot really sleep because around 2am other guests was so noisy and loud

Clean room for a small budget

Great low-cost, no-frills hotel. This is a very good choice for people wishing to be close to the airport at a very low cost. The rooms are functional and clean and the staff pleasant. The airport shuttle means that there are no additional costs to staying in this hotel, and the hotel also benefits from being on a bus line and some 10 minutes' walk from Diegem train station which also has direct links to Brussels City Centre. The only things that would make this hotel better would be hair dryers and a broader selection of snacks from the vending machine.

Very close to airport and have free shuttle bus to airport. However, for all ibis hotels, please prepare the bunk bed too if we have children. Because we have to prepare the bed by ourselves all the time.

We slept here 1 night and there were issues with the lights in the room that switched on/off alone during our "sleep"... we have a 3 years old son and he interrupted his sleep so many times. We asked to move to a differet room (as we didn't feel secured) but they told us the hotel was full booked.

The hotel is generally good for the price paid. The location is not easily accessible without a car. The service was good but I asked for a vat invoice several times and every time the answer was different and I still have not got it yet.

Taking advantage of pre-check-in, you arrive and everything is ready, they only have to give you the key to the room. Good to have the Ibis hotel restaurant opposite with a good choice of food and drink.

This hotel and its sister Ibis serve a good 24 hours a day service. There was no trouble getting a hot satisfying meal late at night. The bar although a little expensive is cheaper than the city centre. In order to put an ensuite into the room the toilet and shower are very small, if sharing you have to give space to change for the shower. The breakfast although reasonable is not as good as advertised.