ibis budget Brussels Airport 1 star

Dear Leslie, Thank you for this review about your recent stay. We appreciate your positive remarks on our eco-friendly initiatives and our efforts to reduce single-use plastic items. We are committed to continuously improving our sustainability practices and your feedback is valuable in this regard. We apologize for the inconvenience you experienced during your stay. We understand that waiting at the reception desk and the confusion regarding the shuttle service were not ideal. Please note that we do not offer a shuttle service, and we recommend using public transport or a taxi to reach the airport. We will ensure that our online information is accurate to avoid any future misunderstandings. We also acknowledge your concerns about the check-in process and will work on improving our efficiency to minimize waiting times. As for the noise in the room, we encourage guests to report any issues during their stay so that we can address them promptly and ensure a comfortable experience. We are also continuously working on enhancing our internet connection speed to better serve our guests. Regarding your ALL Accor Live Limitless Loyalty Programme membership, we appreciate your feedback and will strive to improve the benefits and satisfaction for our valued members like you. We hope you will consider staying with us again in the future. Best regards, Karim Haraké, General Manager

Dear Rudiger, Thank you for sharing your point of view. We are delighted to hear that you found our location convenient and enjoyed your stay with us. Our staff takes great pride in providing a warm and welcoming atmosphere, and we are glad that the receptionist on duty on the evening of September 13th was able to assist you with your needs. We appreciate your feedback regarding the pricing and the availability of food and beverages. While we do offer a cold buffet breakfast for 9 euros, we understand that some guests may prefer a wider selection. For future visits, you may consider trying the breakfast at the Ibis Red located across the parking lot, which offers additional options such as eggs. As for the pricing, we strive to provide competitive rates while maintaining the quality of our services. We also offer a secured parking facility for our guests at a rate of €12/24h. We apologize for any inconvenience you may have experienced during your stay and appreciate your understanding. Your feedback is valuable to us as it helps us improve our services and better cater to our guests' needs. We hope to welcome you back. Best wishes, Karim Haraké, General Manager

Dear Pal, Thank you for commenting on your stay. We appreciate your positive feedback on our hotel's proximity to the airport. We understand that the lack of shuttle service and the parking fee may have been inconvenient for you. However, we do offer public transport options and a secure parking facility for our guests' convenience. We apologize for the mix-up with your room upon arrival, and we're glad that our team was able to resolve the issue promptly. We also acknowledge your concerns about the absence of a hairdryer and the empty detergent dispensers. We will address these matters with our housekeeping team to ensure a better experience for our future guests. Our hotel focuses on eco-friendly initiatives, and we appreciate your feedback on our efforts to replace single-use plastic items. We hope that we can welcome you back in the future. Best wishes, Karim Haraké, General Manager

Dear Hanna, Thank you for sharing your review. We are delighted to hear that you found our location convenient and appreciated the good value of your stay. It's great to know that our friendly staff made a positive impression on you. We are also pleased that you enjoyed our breakfast selection, which offers a variety of options to cater to different tastes. It would be a pleasure to have you return on a future occasion. Best wishes, Karim Haraké, General Manager

Dear Guido, We'd like to thank you for reviewing your experience. We are delighted to hear that you found our team to be friendly and excellent, and that you appreciated the value for money our hotel offers. We always strive to provide a comfortable stay for our guests. We understand your concerns about the location and the lack of nearby restaurants and supermarkets. Our hotel is indeed situated in an industrial area, and we apologize for any inconvenience this may have caused. For future reference, there are public transport options available nearby that can take you to livelier areas more quickly. Additionally, we appreciate your feedback on the beds and showers, and we will take it into consideration for future improvements. We are glad that you enjoyed the service provided by our receptionist and breakfast lady, and we will make sure to pass on your kind words to them. We hope to welcome you back. Best wishes, Karim Haraké, General Manager