ibis budget Brussels Airport 1 star

Dear Cliff, Thank you for your honest feedback. Rest assured, it will be used to improve our service. We sincerely apologize that your experience fell short during this period of extreme weather. Our team understands how crucial comfortable conditions are for rest, particularly during business trips. While our window safety features comply with regulations, we acknowledge your perspective on balancing security with airflow needs during heatwaves. Your observations about room environment management align with our ongoing evaluations of guest comfort solutions. Though our budget model limits certain amenities, we remain committed to exploring practical enhancements while maintaining safety standards. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Karim Haraké, General Manager

Dear Edickson, We take your feedback seriously and will use it to improve our services. We sincerely apologize that your experience fell short in some areas. We understand how important room comfort is during warmer months and regret any inconvenience caused. Our website clearly states our rooms are not equipped with air conditioning to ensure transparency. Your observations about cleanliness and value for money have been noted, as we continuously work to maintain high standards across all aspects of our service. While we’re glad you found our check-in process efficient, we recognize these positives were overshadowed by other elements of your stay. We hope you will consider staying with us again in the future. Best regards, Karim Haraké, General Manager

Dear Gamze, Thank you very much for your feedback. We are thrilled you had a pleasant stay at ibis Budget Brussels Airport. We’re delighted your room met your expectations with its cleanliness and essential amenities. It’s equally rewarding to know our budget-friendly option supported your concert plans effectively. That said, we regret any inconvenience caused by the climate control limitations and breakfast experience. While summer temperatures can vary, we’re glad our team could provide temporary solutions through available resources. Nonetheless, we appreciate you highlighting the convenience of our location for late returns. Your kind words about Zeynep’s service have been shared with her, she joins us in thanking you for the recognition. We hope that you will return in the future. Best regards, Karim Haraké, General Manager

Dear Min, It was a pleasure to receive your kind feedback. We’re delighted you found our location convenient for exploring Brussels with friends and appreciated your clean room. Our reception team works hard to create welcoming first impressions, and we’re thrilled they contributed positively to your experience. Thank you for recognizing their efforts, your kind words motivate us to keep delivering warm service. We all look forward to the pleasure of welcoming you back. Our kindest regards, Karim Haraké, General Manager

Dear Arie, It is disheartening to learn that we fell short of your expectations. We appreciate your acknowledgment of our booking platform’s reliability during your reservation process. However, we sincerely apologize that your experience fell short in several areas. Our rooms maintain natural ventilation through secure windows and we provide detailed public transit information to help guests reach the airport efficiently. We regret the service delays you encountered at reception and have reminded our team about the importance of prompt, welcoming interactions. Your comments about room maintenance standards have been shared with our housekeeping department for immediate review. We hope you will consider staying with us again in the future. Best regards, Karim Haraké, General Manager