ibis budget Brussels Airport 1 star

Dear Tanushree, Thank you very much for your feedback. We’re delighted to hear our team made such a positive impression with their helpful and friendly service during your solo stay. That said, we regret any discomfort you experienced regarding the room temperature. Our hotel does not have air conditioning, and we appreciate your understanding as we prioritize energy-efficient solutions. We’re glad your overall experience remained comfortable and that our proximity to Brussels Airport added convenience to your travels. We do hope to have the opportunity to welcome you back in the future. Best regards, Karim Haraké, General Manager

Dear Jose, Your feedback matters to us. We are pleased to hear your arrival and departure processes met your expectations. However, we sincerely apologize that your stay did not fully reflect our usual standards. Your comments about room cleanliness and comfort have been shared with our housekeeping team for immediate review. We also acknowledge your feedback regarding dining options and ambient noise levels, and will evaluate these areas carefully. Guests can always access our 24-hour snack and drink selection for added convenience during their stay. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Karim Haraké, General Manager

Dear Olena, Thank you very much for your feedback. We’re pleased you found our hotel to offer good value and appreciated our team’s courteous service. It’s wonderful you enjoyed the breakfast options and found our location practical for your needs during your family trip. However, we sincerely regret that certain aspects of your room experience fell short of your expectations. For future stays, we recommend requesting additional towels at reception as our team is always ready to assist with extra amenities. Please note our window safety features are designed in compliance with international hotel regulations. Finally, we’re glad our proximity to public transport and essential services contributed positively to your stay. Our location near multiple bus stops continues to be a highlight for many guests seeking efficient airport connections. We look forward to welcoming you back on a future trip. Best regards, Karim Haraké, General Manager

Dear Ufuk, Thank you for providing your observations. We sincerely apologize that your experience fell short in multiple aspects. Our hotel does not have air conditioning, as indicated in our property details, which we recognize may have affected your comfort during this business stay. Regarding dining amenities, we offer a cold breakfast buffet with various breads, cereals, and charcuterie while providing access to expanded hot breakfast selections at our neighboring ibis hotel. We acknowledge your concerns about supplementary charges and have shared this feedback with relevant teams to improve transparency. Your observations about room amenities and service interactions have been noted. While our team strives to assist guests promptly, we regret any instances where this standard was not met during your stay. We hope to be able to welcome you back for an improved stay. Kind regards, Karim Haraké, General Manager

Dear Willem, Thank you for reviewing your visit to our hotel. We’re pleased to know you found our offerings budget-friendly and appreciated the straightforward approach to your stay. Our team strives to provide practical solutions for travelers seeking simplicity and efficiency. That said, we regret the challenges you faced with room comfort and internet connectivity during your visit. While our rooms utilize natural ventilation through secure window openings, we understand this may not always suffice during warmer periods. We’re also reviewing our connectivity services to enhance this aspect for all guests. Finally, we’re glad our proximity to multiple public transport options helped streamline your family’s airport access throughout your stay. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Karim Haraké, General Manager