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Mercure Salvador Rio Vermelho Hotel 4 stars

Customer review rating 4.4/5 9,591 reviews

#ALLSAFE Accor

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Mercure Salvador Rio Vermelho Hotel
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Hotel extras

  • Advantage 4

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

Mercure Salvador Rio Vermelho Hotel

Rua Fonte do Boi 215
Rio Vermelho
41940360
salvador
brazil

Tel: +557131729200

Check-in from 12h00

Check out up to 12h00

  • By plane

    DEP. LUIS EDUARDO MAGALHAES At 25km / 15.54 miles

  • By boat

    BOAT At 20km / 12.43 miles

GPS :-13.016515, -38.486417

Our accommodation(s)

The 174 spacious and welcoming apartments at the Mercure Salvador Rio Vermelho are set over seven floors. With a modern and sophisticated decor, the rooms have sea or city views. Non-smoking rooms: 174 / Rooms adapted for guests with reduced mobility: 3

Standard room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering

Superior Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering

Superior Room With 2 Single Beds

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering
Rooms

Our restaurants and bars

RESTAURANTE CASARAO

Type of cuisine: International

Breakfast: 6.30am to 10am; lunch: midday to 3.30 pm; dinner: 7pm to 11pm

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DO LOBBY

Non contractual photo

PISCINA

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 270 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Salvador Rio Vermelho Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,591 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,757 reviews

correct

Customer review rating 4.4/5

Helcio O. Families - 13/10/2020 Confirmed reviews ALL

oh quarantine days... the 3 days without room service was too long... please review this action!

Ótima estadia.

Customer review rating 4.4/5

Eduardo F. Business - 09/10/2020 Confirmed reviews ALL

Top de estadia.

Well located

Customer review rating 4.4/5

Oscar Solo - 06/10/2020 Confirmed reviews ALL

Friendly and professional staff

What a view

Customer review rating 4.4/5

Diogo C. Business - 05/10/2020 Confirmed reviews ALL

Fast check in. Friendly staff. Good room size and bathroom is ok. I would suggest measuring people's temperature at the arrival but using the thermometer as it is supposed to, pointing to the forehead, not the arm or the wrist. it doesn't work that way.

Excellent as usual

Customer review rating 4.4/5

Jeffrey A. J. Business - 01/09/2020 Confirmed reviews ALL

World class experience

Not a good place

Customer review rating 4.4/5

Eduardo Couples - 13/08/2020 Confirmed reviews ALL

Because of COVID you input a several of rules for guests. Until now so far so good. I wan't to drink a champagnhe beside the pool, and they said that it was not allowed, but I saw a lot of guests doing that. I went to the lobby and they say those people are wrong but the hotel could do nothing. So the rules are for just some guests, or it's for evebody. I cancel my reservation e leave the hotel in the same day I did the check-in.

Insane cancelling policy

Customer review rating 4.4/5

Daniel Business - 22/03/2020 Confirmed reviews ALL

The conference I was attending was cancelled, so I never got to the hotel at all. I cancelled the room on the checkin date, as that was when I learned about the cancelled conference. I still have not heard one word from the hotel regarding a refund for a single day.

Dear Daniel, Thank you for taking the time to tell us about your experience at the Mercure Salvador Rio Vermelho Hotel. I am sorry about everything that had been going on.. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am aware that Mercure's team informed you about the refound and cancelletion in progess. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Morin General Manager

Well located

Customer review rating 4.4/5

Laurence Solo - 21/03/2020 Confirmed reviews ALL

Very good!

Dear Laurence, We very much appreciate your comments regarding your stay at the Mercure Salvador Rio Vermelho Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Morin General Manager

Good Stay

Customer review rating 4.4/5

Raissa Families - 18/03/2020 Confirmed reviews ALL

I love the pool and the breakfast. I only suggest that the cleaning room service need to improve and be better surpervised.

Dear Raissa, We very much appreciate your comments regarding your stay at the Mercure Salvador Rio Vermelho Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Morin General Manager

Fantastic staff and great view

Customer review rating 4.4/5

André C. Couples - 07/03/2020 Confirmed reviews ALL

Mercure Rio Vermelho has a fantastic staff: helpful and kind. The location is perfect: close of the main attractions and easy to request a Uber and Taxi. Finally, the pool and the view to the ocean is stunning!

Dear André, We very much appreciate your comments regarding your stay at the Mercure Salvador Rio Vermelho Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Morin General Manager

Good breakfast, , nice pool. Room was outrageous. Full of mildew, wet floor.

Customer review rating 4.4/5

Moti Couples - 28/02/2020 Confirmed reviews ALL

The room was under the standard. We stayed 9!!! Nights. The reception changed it only at the 2 last nights. We got only 20$ Compensation!!! That’s ridiculous!! All our clothing became wet . This is not a 4 stars hotel. Maybe 2!!

Dear Moti, Thank you for taking the time to tell us about your experience at the Mercure Salvador Rio Vermelho Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Morin General Manager

Well located, good pool.

Customer review rating 4.4/5

Clara P. Solo - 24/02/2020 Confirmed reviews ALL

The suite has a good size and was very comfortable. But the cleaning service was not so good. I had to complain several times during all my stay so that they would clean my room. Very annoying. The pool is fantastic. But the area is not cleaned up properly. In the morning there would be used napkins, empty cans, used plastic cups and empty glass bear bottles on the floor. I also found a glass beer bottle in the pool. Luckily there was no broken glass inside the pool or on the surroundings. The ambience music was very loud and after a few guests complained they finally turned it down. But on the next day we had to complain once more. The bathrooms were dirty and no towels available. I had to go to the front desk to get some towels. I enjoyed the restaurant very much. Very good service. The staff was very friendly, and the menu was satisfying. I loved the local traditional dishes.

Dear Clara, We very much appreciate your comments regarding your stay at the Mercure Salvador Rio Vermelho Hotel. We are happy that you enjoied the room, the pool and the restaurant service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding the cleanness service will be considered with attention. This kind of information is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Morin General Manager

Good and well located but my data was shared

Customer review rating 4.4/5

Anonymous Couples - 14/02/2020 Confirmed reviews ALL

I didn’t asked to be registered into the ALL program but still I got the registration email. Besides that, the stay was ok.

Nice hotel with very basic rooms unfortunately

Customer review rating 4.4/5

Gregor Friends - 12/02/2020 Confirmed reviews ALL

We booked this hotel as it some good reviews. We liked the location and the hotel itself but the rooms are so disappointing, we booked the higher category rooms to enjoy the views but we couldn’t even open the small windows. The room is very very small and the furniture in the bathroom is very old.

Dear Gregor, We very much appreciate your comments regarding your stay at the Mercure Salvador Rio Vermelho Hotel. Your comments about the comfort offered in the room is very welcomed and will be considered carefully. Thank you again for sharing your experience, and we hope your next visit will be more pleasant them the previous one. Sincerely, Steeve Morin General Manager

Good apartment, bathroom could be much better

Customer review rating 4.4/5

Helio S. Business - 10/02/2020 Confirmed reviews ALL

Excellent apartment, localisation and staff. Bathroom old and ugly.

Dear Helio, Thank you for taking the time to tell us about your experience at the Mercure Salvador Rio Vermelho Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Morin General Manager

not good

Customer review rating 4.4/5

Eduardo C. Business - 07/02/2020 Confirmed reviews ALL

the WC has a problem in the piping system, the room smell was like sewage

Dear Eduardo, Thank you for taking the time to tell us about your experience at the Mercure Salvador Rio Vermelho Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Morin General Manager

Well located, brilliant hotel.

Customer review rating 4.4/5

P B. Friends - 02/02/2020 Confirmed reviews ALL

Great!

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Salvador Rio Vermelho Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Morin General Manager

Beautiful, clean, and safe

Customer review rating 4.4/5

Gabriella A. E. Couples - 01/02/2020 Confirmed reviews ALL

The hotel has an amazing pool and breakfast. The service was wonderful, and my husband and I could have stayed just at the hotel and been completely content with our trip.

Dear Gabriella and E., We very much appreciate your comments regarding your stay at the Mercure Salvador Rio Vermelho Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Morin General Manager

Good stay

Customer review rating 4.4/5

Anonymous Couples - 01/02/2020 Confirmed reviews ALL

Good place, nice view, comfortable room.

Dear Filipe, We very much appreciate your comments regarding your stay at the Mercure Salvador Rio Vermelho Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Morin General Manager
Customer review rating 4.4/5

Djalma A. Couples - 26/01/2020 Confirmed reviews ALL

Superou as expectativas

Prezado Djalma, Muito obrigado por nos enviar sua avaliação referente à hospedagem no Mercure Salvador Rio Vermelho. É sempre um prazer receber impressões positivas e poder dividir o sucesso com toda a nossa equipe. Certamente o seu feedback nos ajudará a seguir melhorando a qualidade dos nossos serviços. Agradecemos novamente por compartilhar sua experiência e desejamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Steeve Morin Gerente Geral Mercure Salvador Rio Vermelho

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