Mercure Salvador Rio Vermelho Hotel 4 stars

From the rooms with the sea view to the infinity pool. Breakfast is also fantastic. All the staff very welcoming and helpful. One of the staff even collected some laundry down the road for me. The hotel made the trip for us. It was also my birthday and they wrote a hand written note in English and left it in our room with cakes. What a nice touch! Would love to go back.

Everything was good except for the pool food. The service was OK, but the hamburger was trash.

First time in Salvador, good experience!

Besides its good location and great breakfast, room and service were way below the level expected from a Mercury. Bathroom ceiling was in poor condition, curtains were stained and duvet has a small hole. Room service brought my order in a broken porcelain plate, with peaces of it covering my rice, good thing I noticed it in the first chew. Next day cleaning left the dirty dishes in the room, I complained with front desk but no one came to pick it up. Every day cleaning lady took the room glasses or used amenities but did no add new ones.

Amazing pool and really friendly staff

Some people from reception extremely rude. Very simple rooms, ibis miserable style. Good breakfast and nice staff there.

I went to book with Agoda, fully paid. Reached hotel, agents claim payment is not yet received. I have to pay one more time. After that, the room assigned is twin bed , when obviously they see that we are couple coming here for holiday. Have to change room again. Hotel was old need improvement. All the furniture need to be change.

Atendeu todas as expectativas.

The hotel is well located in Salvador, the staff available 24h and the general manager follows carefully the hosts requirements. This time I was impressed by the welcoming counter team, as they were very dedicated, having a permanent eye to my arrivals and departures, always smiling and actiing in an extremely polite way. May I mention Mrs Paloma as I saw her name on her badge, she was really kind, and all her colleagues too.

The check-in lady was great. She made me felt like home...but that was it! When I arrived in my room...it was so disappointing! Old room, old bathroom with VERY OLD TOWELS and old sheets. The breakfast was okay. They have a vast breakfast.

The hotel facilities is in deplorable conditions. Also, the restaurant services were not good at all.

Nice point of view from the pool

The building is kind of ugly but the service is great, the staff wonderful, the amenities right and the view beautiful. It is located in front of the sea, on a street with good restaurant options. A special award should go to the staff, very efficient in all aspects from check-in to check-out and extremely courteous.

Decent hotel. Nice pool area if a little small. Upgrade was to the executive floor where the rooms appear to be smaller if anything. Impossible to walk around the bed in a straight line. Most of the staff are pleasant enough. Restaurant is average and breakfast appears later then announced

I want to take the time to write this review on this property. My time that I spent there was excellent, the staff are professional and warming to there guests. Every time I go to Salvador Brazil this is my home for my vacation time. Keep up the great work on the hospitality, cleanliness and well groomed property . Keep up the great work management and staff . see you soon !!