Mercure Salvador Pituba 4 stars

Customer review rating (ALL Rating) 4.0/5 1,335 reviews

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Av Professor Magalhaes Neto s n, 41819011 SALVADOR, Brazil

Description

Hotel extras

  • 3 event rooms for up to 200 people for corporate meetings

  • 3-minute drive to Hospital da Bahia

  • 20-minute drive to the Old Town

  • 21-minute drive from Pelourinho

  • 20-minutes drive to Luis Eduardo Magalhães International Airport

Our accommodation(s)

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Hotel location

Mercure Salvador Pituba

Av Professor Magalhaes Neto s n
41819011 SALVADOR
Brazil

GPS:-12.98645, -38.45175

Telephone
Fax +55 71 3021-8115

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LOBBY BAR

Non contractual photo

A cozy environment, ideal for business meetings, happy hour and entertainment. The bar plays live and background music, offering the best facilities for relaxation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,335 reviews

TripAdvisor Rating  4.0/5  786 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Wanderson L. A. Business - Confirmed reviews ALL

Local confortável

Customer review rating 3.5/5

David F. Business - Confirmed reviews ALL

Personnel/staff attention was outstanding. The room needs some maintenance, especially in the bathroom, as the sewage smell was very, very strong,. The sound and vibration of the air conditioning heat exchanger located on the balcony was annoyingly loud, and it's definitely not a good idea to install such equipment belonging to some other room in the same location, as one cannot control when it starts or when it's off.

Dear David, Thank you for taking the time to share your feedback. We are pleased to know that our staff’s attention and service stood out positively during your stay our team truly values providing a welcoming and attentive experience to all our guests. We sincerely apologize for the inconveniences you encountered regarding the room maintenance, bathroom odor, and noise from the air conditioning equipment. Your observations have been shared with our maintenance and engineering teams so that corrective actions can be taken to prevent similar situations in the future. We truly appreciate your comments, as they help us improve our facilities and services. We hope to have the opportunity to welcome you back and offer a more comfortable and pleasant stay. Kind regards, Pedro Wallas Mota Deputy Manager

Customer review rating 2.0/5

Raul I. F. Business - Confirmed reviews ALL

Breakfast quality is fine, but the area is consistently overcrowded and basic items (coffee, eggs, bread) run out. I requested a Nota Fiscal to be emailed; I am still waiting and would appreciate receiving it today. I asked to have it issued immediately and was willing to wait, but the staff member was unable to complete it. The hotel has an old, simple feel. The windows provide poor sound insulation, and the bathroom ventilator emits a constant cricket-like noise.

Dear Raul, Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us identify areas where we can improve. We are sorry to hear about the overcrowding at breakfast and the delay in replenishing essential items such as coffee, eggs, and bread. Please rest assured that your comments have been shared with our Food & Beverage team to ensure better organization and service flow during peak hours. Regarding your Nota Fiscal, we sincerely apologize for the delay. Our team has been informed and will prioritize sending it to your email today. We understand the inconvenience this may have caused and appreciate your patience. We have also taken note of your observations about the room, including the sound insulation and the bathroom ventilator noise. Our maintenance department will review these points to make the necessary improvements. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more pleasant stay in the future. Kind regards, Pedro Wallas - Deputy Manager

Customer review rating 5.0/5

Stefani S. Families - Confirmed reviews ALL

Val tanto no check in como no check out super as expectativas com cordialidade, simpatia, educação, sempre com um lindo sorriso no rosto

Prezada Stefani, Muito obrigado por compartilhar sua avaliação e nos presentear com a nota máxima! Ficamos extremamente felizes em saber que sua experiência conosco foi tão positiva. Trabalhamos diariamente com muito carinho e dedicação para proporcionar momentos inesquecíveis aos nossos hóspedes, e saber que conseguimos alcançar esse objetivo nos enche de orgulho! Atenciosamente, Pedro Wallas Mota Subgerente - Deputy Manager Hotel Mercure Salvador Pituba

Customer review rating 4.0/5

Caetano E. Business - Confirmed reviews ALL

A experiência não foi totalmente positiva porque o ar condicionado do quarto não permitia ser regulado, o botão ligar/desligar estava em um interruptor na cabeceira da cama. Equipamento parecia antigo e sem manutenção.

Prezado Caetano, Agradecemos por nos enviar seu feedback e lamentamos que a experiência com o ar condicionado do quarto não tenha atendido às suas expectativas. Entendemos o quanto é importante um ambiente confortável durante a estadia, e pedimos desculpas pelo inconveniente causado pelo equipamento e sua operação. Já encaminhamos sua observação para nossa equipe de manutenção, para que o ar condicionado seja revisado e as devidas melhorias sejam realizadas o mais rápido possível. Esperamos ter a oportunidade de recebê-lo novamente, proporcionando uma experiência mais confortável e agradável. Atenciosamente, Pedro Wallas Mota Subgerente Hotel Mercure Salvador Pituba

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Other web-users rate our hotel

  • 177 reviews 9/10 Location
  • 517 reviews 5.5/10 Room
  • 512 reviews 7.3/10 Service
  • 39 reviews 0.8/10 WiFi
  • 329 reviews 5/10 Breakfast
  • 200 reviews 4/10 Cleanliness
  • 164 reviews 3.6/10 Food
  • 145 reviews 4.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.