Mercure Salvador Pituba Hotel 4 stars

Customer review rating 4.1/5 4,316 reviews

ALLSAFE approved hotel

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How it works?
Mercure Salvador Pituba Hotel
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+ 14 Services

Hotel extras

  • 3 event rooms for up to 200 people for corporate meetings

  • 3-minute drive to Hospital da Bahia

  • 20-minute drive to the Old Town

  • 21-minute drive from Pelourinho

  • 20-minutes drive to Luis Eduardo Magalhães International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Copy/print service available Paying

Hotel location

Mercure Salvador Pituba Hotel

Av Professor Magalhaes Neto s n
41819011 salvador
brazil

Tel: +557130218100

Fax: (+55)71/30218107

Check-in from 14h00

Check out up to 12h00

  • HISTORICAL CENTER :  PELOURINHO

  • By plane

    SALVADOR At 20km / 12.43 miles

  • By train

    CALCADA At 50km / 31.07 miles

GPS :-12.986969, -38.451789

Our accommodation(s)

Comfortable apartments with air conditioning, 32" cable TV, minibar, desk with telephone line and Internet access, hairdryer.

Our restaurants and bars

LOBBY BAR

A cozy environment, ideal for business meetings, happy hour and entertainment. The bar plays live and background music, offering the best facilities for relaxation.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 269

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 75 people

Find out more

Our guest reviews for
Mercure Salvador Pituba Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,316 reviews

TripAdvisor Rating 4.0/5

645 reviews

Horrible experience unfortunately, with a dirty room and big bugs on the bed.

Customer review rating 0.5/5

Anonymous Business - 21/09/2021 Confirmed reviews ALL

Unfortunately this was one of the worst lodging experiences in my life. The hotel is in need of basic maintenance such as painting, but this is just the start. The bathroom was dirty with hair all over the floor and in the shower. Afterwards, I was surprised by a 5-cm centipede walking on the bed. I killed the bug and took a picture. After showing it to staff, they said they were sorry, but no other measures were taken. I would not recommend this hotel to anyone. This is far below the Mercure standards.

Excelente

Customer review rating 5.0/5

Dimas D. S. Business - 21/07/2021 Confirmed reviews ALL

Gratificante

Ok location

Customer review rating 3.0/5

Priscila T. Business - 24/06/2021 Confirmed reviews ALL

Old rooms Unclean feeling Breakfast staff did not seve the tapioca I ordered Limited staff

Customer review rating 1.5/5

Vera Z. Solo - 02/05/2021 Confirmed reviews ALL

very dirty toilet, no internet for the 2 nights I stayed in there

Strange stay for a Mercure

Customer review rating 3.0/5

João Business - 28/02/2021 Confirmed reviews ALL

poorly made bed, use of torn sheets and inadequate in terms of size. Ridiculous. Al the rest was ok: air conditioning and room cleanliness. Breakfast ok

I didn’t receive my receipts

Customer review rating 1.0/5

Anonymous Business - 29/03/2020 Confirmed reviews ALL

And this hotels don’t send the receipts and don’t input my points at Accor fidelity program

Poor Service

Customer review rating 2.0/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Very poor service, stayed one week. During all this time had several maintenance issues that were not resolved. The rooms were not very clean.

Marcelo, We are sorry that your experience with us was not compatible with your expectations. For that, we apologize. We will take your report into consideration and take it to the responsible sectors. However, we hope that you can return to our hotel to have a new experience. A more positive experience. We are always looking to improve our service and infrastructure so that our guests have an excellent stay. Sincerely, Mercure Salvador Pituba Hotel.

Business Trip to Salvador

TripAdvisor rating 5.0/5

maurici0bertucci Business - 10/11/2019 TripAdvisor review

Excelent hotel very close to BR324, Airport and Salvador Mall. You easily access the major Salvador sightseeing points by car or Uber. The breakfast is good with several options. The hotel offers a great fitness center and the pool is excelent.

Comfortable

Customer review rating 4.0/5

Alex M. Business - 30/10/2019 Confirmed reviews ALL

All was good for a short one night stay

Dear Alexander m., We very much appreciate your comments regarding your stay at the Mercure Salvador Pituba Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Carvalho General Manager

The hotel it´s messy

Customer review rating 3.0/5

Anonymous Business - 24/09/2019 Confirmed reviews ALL

The persons who work in the hotel are very sympathic, but thw hotel is very dysordely. I had problem with the kitchen in 3 different situations in 5 days. The Gym is bad cared and need a urgent manutencion

Prezado Sr. Renan, Agradeço que tenha disponibilizado o seu tempo e compartilhado suas experiências conosco. Observo em sua avaliação algumas insatisfações relacionadas aos nossos serviços de restaurante e também de nossa área fitness. Se possível , o senhor poderia nos detalhar estas experiências para que possamos atuar e focar nas melhorias necessárias? Novamente agradeço seus comentários relacionados ao Mercure Salvador Pituba e espero recebê lo pessoalmente em sua próxima estada conosco. Atenciosamente Tânia Carvalho Gerente Geral

Room perfect but restaurant average

Customer review rating 4.0/5

Ana Z. Business - 22/09/2019 Confirmed reviews ALL

I stayed for just one night. When I arrived I had lunch before going to my ap. The food had nothing so especial considering the price. I've stayed in other hotels in Salvador where the restaurant had better food taste and better price. The room was perfect clean and organized, also there were no noises from the corridor or outside to interrupt my work or sleep. I didn't use the internet once my cell phone conection was better than the hotel's.

Good

Customer review rating 4.5/5

Leo M. Business - 06/09/2019 Confirmed reviews ALL

I had a nice experience

Dear Leonardo M., We very much appreciate your comments regarding your stay at the Mercure Salvador Pituba Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Carvalho General Manager

Not at Mercure hotels level

Customer review rating 3.5/5

Thaís J. Families - 27/08/2019 Confirmed reviews ALL

Stay was ok, but we had no water in the morning, only one lift was in service and check out was very slow.

Dear Thais Linhares J., We very much appreciate your comments regarding your stay at the Mercure Salvador Pituba Hotel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia Carvalho General Manager

Hotel without water

TripAdvisor rating 1.0/5

maumart2019 Business - 26/08/2019 TripAdvisor review

Even without water to wash your hands, brush your teeth or take a shower the hotel charged like the entire service was provided. It was requested that it should not be charged because of the lack of service, but the recepcionist said that it should be charged anyway

Boa

Customer review rating 3.5/5

Anonymous Business - 23/08/2019 Confirmed reviews ALL

Normal.

Prezado Helber, Agradeço muito que tenha nos contado suas experiências relacionadas a sua hospedagem no Mercure Salvador Pituba. Seus comentários foram compartilhados com nossos colaboradores , pois acredito que o seu feedback é uma importante ferramenta para a motivação do nosso time. Espero recebê lo pessoalmente em sua próxima estada aqui no Mercure Salvador Pituba. Atenciosamente Tânia Carvalho Gerente Geral

So good

TripAdvisor rating 4.0/5

Bruno B Friends getaway - 22/09/2017 TripAdvisor review

We liked the kettle and the free tea and coffe. The service was amazing, but we didn't like the dirty window at our room. We couldn't see the landscape cleary and we couldn't open the full window. The breakfeast was so good.

Dear Bruno, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tânia C

Great cost vs benefits

TripAdvisor rating 4.0/5

Leandro_Roosevelt Business - 18/04/2016 TripAdvisor review

Staff team is great. They were very helpful indicating local points as restaurants, calling taxis and solving any issues. Only point is about blackout in the room. Do not cover very well all clarity from external.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tatiane Ornelas Front Desk Manager Mercure Salvador Pituba

Great hotel!

TripAdvisor rating 4.0/5

Torresluci Couples - 22/10/2015 TripAdvisor review

I really enjoyed my stay at Mercure Pituba. The hotel structure is very good, all very well maintained and clean.The staff was very polite and helpful. The location is very good, easy to move to various locations of the city, has the Coco Bamboo restaurant next to the hotel. Note that the hotel parking is paid , it costs 15 reais per day.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tatiane Ornelas Front Desk Manager Mercure Salvador Pituba

Salvador Mercure

TripAdvisor rating 2.0/5

danilo129 Couples - 30/07/2015 TripAdvisor review

It was not a good time . No storage room in a day and lack of towels. As a client le club, was the mercure of poorer quality compared to storage and feedback. There was returning from complaints made ​​by calling the room.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tatiane Ornelas Front Desk manager Mercure Salvador Pituba

very good.

TripAdvisor rating 4.0/5

mauroa40 Business - 11/05/2015 TripAdvisor review

All hotel is good. The people are very polite. the cleanlinnes are very good. the dood is good also. The location is very good. the bed is good. But I'd like to have more televison channels: for sport and movies (Telecine). Mauro

Dear Mr Mauroa40, We appreciate your feedback, it is a pleasure to receive your congratulations. We will certainly share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. Hope to see you soon! Best regards! Tatiane Ornelas Guest Services Supervisor

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