Mercure Salvador Pituba 4 stars

Customer review rating (ALL Rating) 4.0/5 1,390 reviews

Mercure Salvador Pituba - Image 1
Mercure Salvador Pituba - Image 2
Mercure Salvador Pituba - Image 3
Mercure Salvador Pituba - Image 4

Description

Hotel extras

  • 3 event rooms for up to 200 people for corporate meetings

  • 3-minute drive to Hospital da Bahia

  • 20-minute drive to the Old Town

  • 21-minute drive from Pelourinho

  • 20-minutes drive to Luis Eduardo Magalhães International Airport

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Salvador Pituba

Av Professor Magalhaes Neto s n
41819011 SALVADOR
Brazil

GPS:-12.98645, -38.45175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LOBBY BAR

Non contractual photo

A cozy atmosphere for business meetings, happy hours and entertainment. Bar with live or background music - the very best for relaxation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,390 reviews

Customer review rating 5.0/5

Bruno D. A. C. Business - Confirmed reviews ALL

Good structure, architecture, bathroom and shower

Prezado Bruno, Muito obrigado por compartilhar sua avaliação e nos presentear com a nota máxima! Ficamos extremamente felizes em saber que sua experiência conosco foi tão positiva. Trabalhamos diariamente com muito carinho e dedicação para proporcionar momentos inesquecíveis aos nossos hóspedes, e saber que conseguimos alcançar esse objetivo nos enche d. orgulho! Atenciosamente, Pedro Wallas Mota Subgerente - Deputy Manager Hotel Mercure Salvador Pituba

Customer review rating 2.5/5

Paul Families - Confirmed reviews ALL

Stayed with family and was not really suitable. Bar and restaurant were closed except for breakfast. Was not advised of this when booking. The pool does not have any facilities like a bar or snack/food area so a bit limiting. Due to lack of bar i ordered in some drinks. Asked for glasses at reception area and was told they only had paper cups. I could see the glasses. Response was quite dismissive and disappointing.

Dear Guest Paul, Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us identify areas where we can improve. We are very sorry to learn that your stay with your family did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the limited availability of the bar and restaurant services. We understand how important these facilities are, especially for families, and we regret that this information was not clearly communicated at the time of booking. We also apologize for your experience at the reception regarding the request for glasses. This is certainly not the level of service we strive to provide, and your comments have been shared with our team so that we can reinforce proper service standards and a more attentive approach. Your observations about the pool area and the lack of food and beverage facilities are very valuable, and we will take them into consideration as part of our ongoing efforts to enhance our guests’ experience. We hope you will give us another opportunity in the future to provide you with a more pleasant and satisfactory stay. Kind regards, Hotel Mercure Salvador Pituba

Customer review rating 4.5/5

Jacqueline D. S. L. Solo - Confirmed reviews ALL

Dentro do esperado

Prezada Jacqueline, Muito obrigado por dedicar um momento do seu tempo para responder à nossa pesquisa de satisfação e por nos avaliar com a nota 9! Ficamos felizes em saber que sua experiência conosco foi positiva. Seu reconhecimento é extremamente valioso para toda a equipe e nos motiva a continuar oferecendo um serviço de qualidade, sempre em busca d. excelência. Se houver qualquer sugestão ou ponto de melhoria que possa nos ajudar a transformar sua próxima estada em uma nota 10, estaremos à disposição e teremos grande prazer em ouvir você. Esperamos recebê-la novamente em breve! Atenciosamente, Pedro Wallas Mota Subgerente - Deputy Manager Hotel Mercure Salvador Pituba

Customer review rating 5.0/5

Wanderson L. A. Business - Confirmed reviews ALL

Local confortável

Customer review rating 3.5/5

David F. Business - Confirmed reviews ALL

Personnel/staff attention was outstanding. The room needs some maintenance, especially in the bathroom, as the sewage smell was very, very strong,. The sound and vibration of the air conditioning heat exchanger located on the balcony was annoyingly loud, and it's definitely not a good idea to install such equipment belonging to some other room in the same location, as one cannot control when it starts or when it's off.

Dear David, Thank you for taking the time to share your feedback. We are pleased to know that our staff’s attention and service stood out positively during your stay our team truly values providing a welcoming and attentive experience to all our guests. We sincerely apologize for the inconveniences you encountered regarding the room maintenance, bathroom odor, and noise from the air conditioning equipment. Your observations have been shared with our maintenance and engineering teams so that corrective actions can be taken to prevent similar situations in the future. We truly appreciate your comments, as they help us improve our facilities and services. We hope to have the opportunity to welcome you back and offer a more comfortable and pleasant stay. Kind regards, Pedro Wallas Mota Deputy Manager

Other web-users rate our hotel

  • 174 reviews 8.9/10 Location
  • 546 reviews 5.2/10 Room
  • 516 reviews 6.8/10 Service
  • 31 reviews 0.8/10 WiFi
  • 347 reviews 4.4/10 Breakfast
  • 220 reviews 3.7/10 Cleanliness
  • 183 reviews 2.6/10 Food
  • 152 reviews 4.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Salvador