Novotel Salvador Rio Vermelho 4 stars

Customer review rating (ALL Rating) 4.1/5 2,536 reviews

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Rua Monte Conselho 505, Rio Vermelho, 41940370 SALVADOR, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 15 kg are welcome here

  • 20 minutes from Bahia Convention Center

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Restaurant with stunning views of the sea and the Rio Vermelho neighborhood

  • Up to 6 interest-free instalments! Take advantage of this offer

Our accommodation(s)

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Hotel location

Novotel Salvador Rio Vermelho

Rua Monte Conselho 505, Rio Vermelho
41940370 SALVADOR
Brazil

GPS:-13.01497, -38.48765

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VISTA MAR

The refined Vista Mar restaurant has a warm atmosphere and 24/7 service. Menu features international cuisine, delicious regional breakfast and selected fine wines, ideal for those who want a special meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,536 reviews

TripAdvisor Rating  3.5/5  1,709 reviews

Poor service, poor attitudes

Customer review rating 1.5/5

Philip B. Couples - Confirmed reviews ALL

Outrageous to have to pay for coffee capsules in room. Only one per room and there were two of us! Cheap. Tried to charges us for breakfast even though it was included. Not even an apology. We will never stay in one of your hotels again.

Never again. Nunca mais.

TripAdvisor rating 2.0/5

Philip B TripAdvisor review

I'll never stay in another Novotel or any one of the group's other hotels again! Reception staff was offhand at best and showed little enthusiasm for us as guests. For starters, the hotel only provides one bloody coffee capsule in the room. Hello? We are two people and are paying top dollar for a Luxury Beach Room for TWO people. Reception said this was the policy of the hotel. So, we paid over $450 for three nights and they are so cheap as to "give" us only one coffee capsule. Forget about having tea! Next gripe had to do with a non-functioning bedside lamp. New light bulb needed but three trips by a technician proved beyond his ability. He told us the hotel did not have the light bulb in stock and would buy one the next day. Well, surprise, surprise, the next day rolled around and still no light bulb. On checkout, they charged me 16 reais for two extra coffee capsules and 120 reais for breakfast on the third morning. When I pointed out that our room rate included breakfast, the charge was withdrawn. The receptionist did not have it in her to even offer an apology! Noise from loud music at restaurants/clubs at the base of the hotel continued until 3 a.m. Sunday morning. Would have been nice if this so-called four star hotel put in proper windows to reduce the noise. On the positive side, breakfast was very good and varied.

Dear Phillip, Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your experience did not meet your expectations and that you encountered so many inconveniences during your stay. Please accept our sincerest apologies for the shortcomings you’ve outlined. We deeply regret that the reception staff did not provide the level of warmth, attention, and professionalism expected. Your experience with the coffee capsules and the non-functioning bedside lamp is unacceptable, and we truly apologize for the repeated failures to resolve these issues promptly during your stay. It is evident that we fell short of providing the seamless and attentive service that we strive to uphold. We are also sorry for the disturbances caused by external noise and for the additional charges you encountered at checkout. Your concerns have been shared with our management team to ensure these matters are addressed, and steps are taken to prevent similar situations from happening in the future. On a positive note, we’re glad you enjoyed our breakfast offerings. While we are pleased that this aspect of your stay was satisfactory, we recognize that this does not make up for the other areas where we failed to deliver. Your feedback is invaluable, and we truly regret that we were unable to provide you with a better experience. We understand your decision not to return and respect it, but we hope that, in time, we can rebuild your trust and confidence in our brand. Thank you once again for sharing your thoughts with us.

The cons outweigh the pros

Customer review rating 0.5/5

Bruno Couples - Confirmed reviews ALL

We stayed to celebrate our honeymoon. Check-in was scheduled for 2:00 PM, but the room was only available at 6:30 PM! An absurd delay of more than 4.5 hours to access the room, with lots of disorganization in accommodating guests. We booked a luxury king suite advertised as having a “beach view,” but they placed us on the 3rd floor in a position where the sea is barely visible due to the trees. Nothing against the trees—quite the opposite—but if the room is sold as having a sea view, that’s what we expect to see. At the pool, there were often not enough towels available for the number of guests, and we, like other guests, had to walk back to our rooms wet, dirtying the way up. The front desk staff were unprepared to handle these and other issues, often responding rudely. While the hotel’s infrastructure may be 4-star, its staff and management certainly are not.

Dear Bruno Fernando Spinelli M., Thank you for taking the time to tell us about your experience at the Novotel Salvador Rio Vermelho. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great Stay

Customer review rating 5.0/5

Joana V. Couples - Confirmed reviews ALL

My stay was great, very well located, clean, the food is expensive but always very tasty, the staff is amazing, specially Eder and Cleomar from the reception team. I did my bride day there and it was amazing

Hello, We greatly appreciate your comments regarding your stay at Novotel Salvador Rio Vermelho. It was a pleasure to receive your kind words, which we will share with the entire team. Your satisfaction is, without a doubt, the greatest reward for everyone who works daily to provide quality service and a warm welcome. We look forward to welcoming you again soon and send our warmest regards.

Good location, old furniture

Customer review rating 3.5/5

Andreas Couples - Confirmed reviews ALL

The hotel is very conveniently located just in front of the beach. The rooms are relatively spacious, but the furniture, bathroom etc. is very old (I estimate some 20+ years) and the rooms (including bathroom!!) should be renovated urgently. The breakfast was quite ok and staff (also at reception etc.)very friendly and helpful.

Hello, We greatly appreciate your comments regarding your stay at Novotel Salvador Rio Vermelho. It was a pleasure to receive your kind words, which we will share with the entire team. Your satisfaction is, without a doubt, the greatest reward for everyone who works daily to provide quality service and a warm welcome. We look forward to welcoming you again soon and send our warmest regards.

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Other web-users rate our hotel

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  • 59 reviews 3.3/10 WiFi
  • 834 reviews 9/10 Breakfast
  • 518 reviews 4.3/10 Cleanliness
  • 254 reviews 3.2/10 Value
  • 57 reviews 2.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.