Novotel Salvador Rio Vermelho 4 stars

Customer review rating (ALL Rating) 4.1/5 2,370 reviews

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Rua Monte Conselho 505, Rio Vermelho, 41940370 SALVADOR, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 15 kg are welcome here

  • 20 minutes from Bahia Convention Center

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Restaurant with stunning views of the sea and the Rio Vermelho neighborhood

  • Up to 6 interest-free instalments! Take advantage of this offer

Our accommodation(s)

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Hotel location

Novotel Salvador Rio Vermelho

Rua Monte Conselho 505, Rio Vermelho
41940370 SALVADOR
Brazil

GPS:-13.01497, -38.48765

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Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VISTA MAR

The refined Vista Mar restaurant has a warm atmosphere and 24/7 service. Menu features international cuisine, delicious regional breakfast and selected fine wines, ideal for those who want a special meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,370 reviews

Customer review rating 4.0/5

Gustavo A. Couples - Confirmed reviews ALL

Great location and services.

Thank you for taking the time to share your feedback. We’re pleased to know you enjoyed our great location, services, and the quality of our breakfast. We’re sorry to hear that some aspects of the hotel’s condition did not meet your expectations. Your comments regarding the hallway carpets and the condition of your door are very important and have been shared with our maintenance and housekeeping teams to reinforce our quality standards and address these points promptly. We truly appreciate your observation about catering to an international clientele — this helps guide our continuous improvement efforts. We hope to welcome you back soon for an even better experience.

Customer review rating 3.0/5

Marilene D. P. Business - Confirmed reviews ALL

When I woke up, there was water on the floor under the air conditioning unit in my room and the toilet was wobbly

Hello, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the water on the floor under the air‑conditioning unit and the instability of the toilet in your room. These issues are not acceptable and do not reflect the standards of comfort and care we want to deliver. Your comments have already been forwarded to our Maintenance and Housekeeping teams for immediate inspection and corrective action to prevent this from happening again. We appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide a much better experience on your next stay. Best regards, Novotel Salvador Rio Vermelho Team

Customer review rating 5.0/5

Emerson L. E. Friends - Confirmed reviews ALL

It was my first time visiting Salvador, and I completely fell in love with the city. The hotel made the experience even more special—beautiful, comfortable, and with truly breathtaking views. The staff was welcoming and attentive, and everything felt easy and enjoyable from start to finish. I would absolutely come back!

Hello, Thank you for sharing such a wonderful review. We are truly delighted to know that your first visit to Salvador was so memorable and that our hotel helped make the experience even more special. It’s great to hear that you enjoyed the comfort of our spaces, the breathtaking views, and the warm attention from our team. Providing a welcoming and enjoyable stay from beginning to end is exactly what we aim for, and your feedback shows us that we are on the right path. It will be a pleasure to welcome you back on your next visit to Salvador. We look forward to creating even more great moments for you. Best regards, Novotel Salvador Rio Vermelho Team

Customer review rating 2.5/5

Antonio B. Solo - Confirmed reviews ALL

There is a lack of maintenance on the walls and internal doors of the rooms, as well as on the air conditioning system (the metal grilles are dirty along the outer edges, the air filters are made of unsuitable material, and in my first room it was leaking with an unbearable noise from the system). At my request, they provided me with another room. The restaurant buffet is very poor, with low-quality products.

Hello, Thank you for taking the time to share detailed feedback about your stay. We are truly sorry to know that your experience was impacted by maintenance issues in the room, including the condition of the walls, doors and air-conditioning system. This is far from the standard of comfort and quality we aim to deliver. We appreciate you letting us know, and we are glad that our team was able to provide another room promptly upon your request. We also regret that the buffet at the restaurant did not meet your expectations. Your comments regarding product quality are extremely valuable, and we have already shared them with our Food & Beverage team to review suppliers, variety and overall standards. All points you mentioned have been forwarded to our maintenance and operational leadership for immediate review and corrective action. Feedback like yours plays a crucial role in helping us improve and ensure a more consistent experience for all guests. We hope to have the opportunity to welcome you back and provide a much more satisfying stay in the future. Best regards, Novotel Salvador Rio Vermelho Team

Customer review rating 2.0/5

Monica Y. Business - Confirmed reviews ALL

I had a beautiful room with a view. Sadly nobody warned me that these rooms overlook a square filled with bars and restaurants - all of them playing their own live music show until 1AM. Since the windows are not sound proof, I felt I was sleeping inside a bar - and I was there to work, not to party. I think you should warn clients that they will be hearing loud music all night.

Hello, Thank you for sharing your feedback with us. We are glad to know you enjoyed the beautiful room and its view, but we sincerely regret the inconvenience caused by the noise during the night. We understand how important a quiet environment is, especially for guests who are traveling for work. The area around the hotel has a vibrant nightlife, and although this can be appealing for some guests, it may cause discomfort for others. We have taken note of your comment regarding the lack of prior information, and we will work on improving the way we communicate room characteristics during the reservation process. Your feedback is very valuable and has already been shared with our team to reinforce measures that can help minimize noise disturbance and improve guest comfort. We hope to have the opportunity to welcome you again in the future and provide a much more restful experience. Best regards, Novotel Salvador Rio Vermelho Team

Other web-users rate our hotel

  • 698 reviews 8.7/10 Location
  • 1,665 reviews 6.3/10 Room
  • 1,658 reviews 7.7/10 Service
  • 60 reviews 3.6/10 WiFi
  • 883 reviews 9.1/10 Breakfast
  • 726 reviews 4.3/10 Comfort
  • 520 reviews 4.3/10 Cleanliness
  • 398 reviews 6/10 Amenities

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