Novotel Salvador Rio Vermelho 4 stars

Customer review rating (ALL Rating) 4.1/5 2,525 reviews

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Rua Monte Conselho 505, Rio Vermelho, 41940370 SALVADOR, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 15 kg are welcome here

  • 20 minutes from Bahia Convention Center

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Restaurant with stunning views of the sea and the Rio Vermelho neighborhood

  • Up to 6 interest-free instalments! Take advantage of this offer

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Hotel location

Novotel Salvador Rio Vermelho

Rua Monte Conselho 505, Rio Vermelho
41940370 SALVADOR
Brazil

GPS:-13.01497, -38.48765

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VISTA MAR

The refined Vista Mar restaurant has a warm atmosphere and 24/7 service. Menu features international cuisine, delicious regional breakfast and selected fine wines, ideal for those who want a special meal.

Our guest reviews

Our guest reviews

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ALL Rating  4.1/5  2,525 reviews

TripAdvisor Rating  3.5/5  1,702 reviews

very old hotel. Bad infrastructure

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The hotel infrastructure is old. Bad internet connection. Bedrooms with a lot of noise from air-conditioned systems. Horrible Gym. Good breakfast and restaurant.

Disappointing stay

Customer review rating 2.0/5

Antonio Business - Confirmed reviews ALL

The location is very good, the view is very nice but the hotel was mediocre. a) Check-in: For some reason, my company´s travel agency (carlson wagonlit travel) made a reservation that didn´t not provide points and nights to my ALL program. I was unaware of that until I arrived at the hotel. I had 5 other colleagues staying at this same hotel, we are attending a congress. These colleagues also reserved using the same travel agency but their reservations had right to obtain points and nights to the program. We were paying roughly the same value (R$ 1700 vs R$ 1800). Since I choose Novotel just because of my ALL program, I promptly asked to have my reservation upgraded to the same reservation of my colleagues. I didn´t care to pay more, I just wanted to have my points. Nobody in the reception and the hotel reservation office helped. They just said that it was not possible, they suggested to cancel the reservation and redo, but a new reservation for that period was over R$ 2700. I was already in the room, I think that the hotel could be flexible to modify my reservation, charge me more (like my other five colleagues) and provide me the points. It was very disappointing. b) The check also didn´t want to provide my welcome drink. I just wanted a can of water. Even with my ALL status, they claimed that if the reservation didn´t provide points, it wouldn´t provide welcome drink also. I found that a very cheap attitude. After some arguing, they provided me with the can of water. b) Regarding room service, one night I called for about 20 minutes but nobody answered. I had to call reception and then be transferred. The attendant was not friendly. I asked to include toast and butter with my salad (many other Mercure or Novotel hotels in Brazil happily attend that request) but they said that it couldn´t be done. I end up ordering a salad and a soup. They delivered the wrong salad (caesar salad instead of mango salad). c) The hotel is old and not a Novotel standard, but a Mercure standard at the best (sometimes like an Ibis). There was only one large towel at my bathroom. d) There wasn´t any amenities for sale at the hotel. I asked to purchase toothpaste but they had none. Many other Novotel hotels in Brazil have it for sale (some still provide it for free). This hotel is not near a pharmacy (need to walk up a hill), so they should have at least the basic amenities (toothpaste, toothbrush, comb, razor, etc). If it was an Ibis, I would understand, but that is not the level of comfort I expect from a Novotel. Overall, I was very disappointed with the way the hotel handled all the above issues. e)

Wonderful staff and view

Customer review rating 5.0/5

Jana B. Couples - Confirmed reviews ALL

Wow ! what a surprise for my holiday days off, the staff were terrific, polite, helpful and smiley. I got a gift for my wedding anniversary, and It was so cute and delicious. The location and view are in the best of Salvador City. Near everything, good food and nite life. Novotel is the best. Need to go back again and again.

Dear Janaina B., We very much appreciate your comments regarding your stay at the Novotel Salvador Rio Vermelho. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Great stay

Customer review rating 5.0/5

Akeem T. Couples - Confirmed reviews ALL

I was recently there to plan a group trip. I really enjoyed the ocean views from my room. I also enjoyed the breakfast. The proximity to beaches and restaurants were also great.

Dear Akeem T., We very much appreciate your comments regarding your stay at the Novotel Salvador Rio Vermelho. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excelente hotel!

Prezado Senhor Alcimar, Agradecemos os seus comentários no seguimento da sua estada no Novotel Salvador Rio Vermelho. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.

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Other web-users rate our hotel

  • 654 reviews 8.3/10 Location
  • 1,586 reviews 6/10 Room
  • 1,251 reviews 7.9/10 Service
  • 60 reviews 4.1/10 WiFi
  • 797 reviews 8.9/10 Breakfast
  • 524 reviews 4.3/10 Cleanliness
  • 259 reviews 3.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.