Novotel Salvador Rio Vermelho 4 stars

Customer review rating (ALL Rating) 4.1/5 2,390 reviews

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Rua Monte Conselho 505, Rio Vermelho, 41940370 SALVADOR, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 15 kg are welcome here

  • 20 minutes from Bahia Convention Center

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Restaurant with stunning views of the sea and the Rio Vermelho neighborhood

  • Up to 6 interest-free instalments! Take advantage of this offer

Our accommodation(s)

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Hotel location

Novotel Salvador Rio Vermelho

Rua Monte Conselho 505, Rio Vermelho
41940370 SALVADOR
Brazil

GPS:-13.01497, -38.48765

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VISTA MAR

The refined Vista Mar restaurant has a warm atmosphere and 24/7 service. Menu features international cuisine, delicious regional breakfast and selected fine wines, ideal for those who want a special meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  2,390 reviews

Customer review rating 4.5/5

Nicolas H. S. Solo - Confirmed reviews ALL

The omelett station is slowly

Customer review rating 2.0/5

Pieter N. Couples - Confirmed reviews ALL

staff was friendly, location and food was okay. but the rooms on the side of 'mercado dos peixes' are very noise because of the bars below. i wouldn't have reserved a room if i had known. some better isolation would help! our first room was the fourth floor. directly below where breakfast is served. again, lots of noise. then there is the constant noise of some machines, i suspect the airconditionings of the very open fifth floor. i basically didnt sleep at the hotel...

Customer review rating 3.0/5

Simone I. F. Families - Confirmed reviews ALL

The unrenovated rooms are on the bottom floors. They are not sound proof. You can hear everything from neighboring rooms as well as the music blasting from the beach bars all night long. The rooftop is nice, but there’s mold in the pool. I can only recommend the breakfast.

Hello, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed our breakfast, and that the rooftop area left a positive impression — it’s indeed one of the highlights of our hotel. However, we sincerely apologize that your stay in one of our non-renovated rooms did not offer the comfort you expected. We understand how important soundproofing is for a restful night, and we regret that the noise from neighboring rooms and nearby beach bars impacted your stay. Your feedback has been shared with our management team, and we continue to work on improvements as part of our renovation plan. We also apologize for the condition you mentioned regarding the pool. Mold is unacceptable, and your comment has been forwarded to our Maintenance and Hygiene teams for immediate corrective action and stricter cleaning protocols. We appreciate your honesty — reviews like yours help us identify where we must improve. We hope you will consider staying with us again in one of our renovated rooms, where comfort and sound insulation have been significantly enhanced. We remain at your disposal for anything you may need.

Customer review rating 3.5/5

Patrick J. F. Solo - Confirmed reviews ALL

I had enjoyed my stay until check out. I was charged for drinks and snacks I didn't touch. The clerk removed them from my bill. Also, some emergency made it very difficult to leave the hotel and i had to meet my taxi out on the street.

Hello, Thank you for sharing your experience with us. We’re glad to know that you enjoyed your stay overall, but we sincerely apologize for the inconveniences you faced at check‑out. Being charged for minibar items you did not consume is unacceptable, even though the charges were removed afterward. We understand how frustrating this situation can be, and we are reinforcing our verification procedures to ensure greater accuracy and prevent similar occurrences in the future. We also regret the difficulty you experienced when leaving the hotel due to the emergency situation. Although unforeseen events can occur, it is our responsibility to manage them with clarity, organization and guest support. Your feedback has been shared with our team so that we can improve our communication and operational response during such moments. Thank you again for your honesty — your comments help us enhance the experience we offer. We hope to welcome you back soon for a smoother and fully positive stay. We remain at your disposal.

Customer review rating 2.0/5

Prodromos M. Families - Confirmed reviews ALL

I'll just copy the below from an email I sent to the hotel and which remains unacknowledged 24+ hours after I sent it. I just finished a 3-night stay at the hotel and I have been thoroughly unimpressed with the quality of the service provided. I should start by saying that I was more than happy with the room itself as well as the hotel's public areas. However, the service made hotel came across as a poorly-run property that cannot do justice to its excellent location or solid physical plant. Please see below for a selection of issues: - Upon check in, I was informed that I could use the sauna on the eighth floor. Which doesn't even exist. - While checking in I was also told that I had been upgraded to a larger room but, as there were no twin rooms within the category, a sofa bed would have to be used. I had no issue with that, but no bedding was provided and we had to make an additional request for the sofa bed to be converted and supplied with appropriate linen. - When I made the request in relation to the sofa bed, I also asked for a second chair to be brought into the room. Despite repeated reminders over 2.5 days, the chair never materialised. - I believe that only one of the numerous receptionists with whom I interacted could speak English. I'm fortunate enough to be fluent in Spanish and reasonably adept at portunhol so it wasn't a real problem for me, but other guests are likely to struggle, particularly if they haveé to keep raising service issues. - The electric sockets are European in shape but cannot take a standard Schuko plug. This made me unable to use my CPAP machine for the first night of my reservation, after which there was some good recovery with maintenance staff coming into the room to look at the situation and finally encounter an adaptor to make it work. - After the second night of my stay, the room wasn't made up by my return after 17:00 while I had been out since 10:00. If a hotel is advertising a standard check in time of 15:00, I don't expect to have to make a special request for my room to be cleaned by about that time. - After ordering a drink at the rooftop bar, I waited for about 40 minutes only to be told that the waiter had forgotten about it. Not much of an apology was forthcoming, and certainly no offer of taking anything off the bill, offering anything additional on a complimentary basis etc. - The provision of a complimentary car service up and down the steep hill separating the hotel from the centre of Rio Vermelho wasn't mentioned at check in and I didn't see any notices about it in the hotel- I only learned about it when the driver saw me descending and asked whether I'd like to join him. - The receptionist doing the check out didn't seem to be very interested in what I thought about the hotel. Seeing her failure to ask me about it, I made a comment along the lines of the room being good whilst the service was unacceptable. No apology was offered, and there was definitely no curiosity on display in terms of what I might have liked to see. Any of the above issues on its own would be a relatively minor annoyance. However, taken together, they came really close to spoiling what could/should have been a rather good stay... and that's why I decided to write the email as they seem to be down to sloppy management as opposed to the performance of any individual employee.

Hello, Thank you for taking the time to share such a detailed and constructive review. We truly appreciate the clarity of your feedback and we are sincerely sorry that your stay did not reflect the quality, efficiency and hospitality that we are committed to delivering. We are glad to know that you were satisfied with the room itself and with the hotel’s public areas. However, we deeply regret that the service fell far below expectations and compromised what could have been a very positive experience. Please allow us to address your comments one by one: Sauna information: We apologize for the incorrect information provided at check‑in. The sauna is not part of our facilities, and this should never have been communicated as available. This point has already been reinforced with the front desk team to prevent misleading information in the future. Upgrade with missing bedding: Even when an upgrade involves using the sofa bed, the setup should always be ready and properly prepared prior to your arrival. We are sorry this was not the case and that linen had to be requested afterward. Chair request not fulfilled: Waiting 2.5 days for a simple request — and ultimately not receiving it — is unacceptable. We are revisiting our internal communication and follow‑up procedures to ensure guest requests are not forgotten or delayed. English-speaking staff: While we do have English‑speaking team members, we understand that consistency is essential. Your observation is extremely important and will be used to reinforce language‑skills training so that all guests feel properly supported. Electrical outlet and CPAP usage: We sincerely apologize for the inconvenience and are relieved that our maintenance team eventually resolved the issue. Reliable access to the correct outlets is vital, especially for medical equipment, and we are reviewing the availability of adapters to prevent similar situations. Room not cleaned by late afternoon: Returning after 17:00 to an unserviced room is below our housekeeping standards. This should not happen, and your comment has been forwarded to the housekeeping leadership to reinforce scheduling, supervision and room‑status control. Delay and oversight at the rooftop bar: Waiting 40 minutes only to be informed that your order was forgotten is frustrating, and we apologize for the lack of proper follow‑up and for the absence of a sincere apology or service recovery gesture. This is being addressed directly with the Food & Beverage team. Car service not mentioned at check‑in: You should have been informed about this complimentary service upon arrival. Clear communication is part of our commitment to the guest experience, and we will reinforce this guidance with the front desk. Lack of engagement during check‑out: We regret that your feedback was not solicited when you were leaving, and that your comment about the service was not met with empathy or curiosity. This is not the hospitality standard we strive for, and the team will be retrained to ensure a more attentive and guest‑focused farewell. You are absolutely right in stating that each issue on its own might have been minor, but together they understandably affected your overall experience. Your impression of “sloppy management” is something we take very seriously. Your feedback has already been shared with our leadership team so we can address each point at the operational level. Thank you again for taking the time to express your concerns so clearly. It is through reviews like yours that we are able to make meaningful improvements. We sincerely hope to have the opportunity to welcome you back in the future and offer a stay that truly reflects the quality and professionalism you expected — and deserved. We remain at your disposal for anything you may need.

Other web-users rate our hotel

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  • 864 reviews 8.9/10 Breakfast
  • 717 reviews 4.4/10 Comfort
  • 505 reviews 4.2/10 Cleanliness
  • 389 reviews 5.9/10 Amenities

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