Novotel Salvador Rio Vermelho 4 stars

Customer review rating (ALL Rating) 4.1/5 2,362 reviews

Best price
guarantee
Novotel Salvador Rio Vermelho - Image 1
Novotel Salvador Rio Vermelho - Image 2
Novotel Salvador Rio Vermelho - Image 3
Novotel Salvador Rio Vermelho - Image 4
Rua Monte Conselho 505, Rio Vermelho, 41940370 SALVADOR, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 15 kg are welcome here

  • 20 minutes from Bahia Convention Center

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Restaurant with stunning views of the sea and the Rio Vermelho neighborhood

  • Up to 6 interest-free instalments! Take advantage of this offer

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Salvador Rio Vermelho

Rua Monte Conselho 505, Rio Vermelho
41940370 SALVADOR
Brazil

GPS:-13.01497, -38.48765

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

VISTA MAR

The refined Vista Mar restaurant has a warm atmosphere and 24/7 service. Menu features international cuisine, delicious regional breakfast and selected fine wines, ideal for those who want a special meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,362 reviews

Customer review rating 3.5/5

Patrick J. F. Solo - Confirmed reviews ALL

I had enjoyed my stay until check out. I was charged for drinks and snacks I didn't touch. The clerk removed them from my bill. Also, some emergency made it very difficult to leave the hotel and i had to meet my taxi out on the street.

Customer review rating 2.0/5

Prodromos M. Families - Confirmed reviews ALL

I'll just copy the below from an email I sent to the hotel and which remains unacknowledged 24+ hours after I sent it. I just finished a 3-night stay at the hotel and I have been thoroughly unimpressed with the quality of the service provided. I should start by saying that I was more than happy with the room itself as well as the hotel's public areas. However, the service made hotel came across as a poorly-run property that cannot do justice to its excellent location or solid physical plant. Please see below for a selection of issues: - Upon check in, I was informed that I could use the sauna on the eighth floor. Which doesn't even exist. - While checking in I was also told that I had been upgraded to a larger room but, as there were no twin rooms within the category, a sofa bed would have to be used. I had no issue with that, but no bedding was provided and we had to make an additional request for the sofa bed to be converted and supplied with appropriate linen. - When I made the request in relation to the sofa bed, I also asked for a second chair to be brought into the room. Despite repeated reminders over 2.5 days, the chair never materialised. - I believe that only one of the numerous receptionists with whom I interacted could speak English. I'm fortunate enough to be fluent in Spanish and reasonably adept at portunhol so it wasn't a real problem for me, but other guests are likely to struggle, particularly if they haveé to keep raising service issues. - The electric sockets are European in shape but cannot take a standard Schuko plug. This made me unable to use my CPAP machine for the first night of my reservation, after which there was some good recovery with maintenance staff coming into the room to look at the situation and finally encounter an adaptor to make it work. - After the second night of my stay, the room wasn't made up by my return after 17:00 while I had been out since 10:00. If a hotel is advertising a standard check in time of 15:00, I don't expect to have to make a special request for my room to be cleaned by about that time. - After ordering a drink at the rooftop bar, I waited for about 40 minutes only to be told that the waiter had forgotten about it. Not much of an apology was forthcoming, and certainly no offer of taking anything off the bill, offering anything additional on a complimentary basis etc. - The provision of a complimentary car service up and down the steep hill separating the hotel from the centre of Rio Vermelho wasn't mentioned at check in and I didn't see any notices about it in the hotel- I only learned about it when the driver saw me descending and asked whether I'd like to join him. - The receptionist doing the check out didn't seem to be very interested in what I thought about the hotel. Seeing her failure to ask me about it, I made a comment along the lines of the room being good whilst the service was unacceptable. No apology was offered, and there was definitely no curiosity on display in terms of what I might have liked to see. Any of the above issues on its own would be a relatively minor annoyance. However, taken together, they came really close to spoiling what could/should have been a rather good stay... and that's why I decided to write the email as they seem to be down to sloppy management as opposed to the performance of any individual employee.

Customer review rating 3.5/5

Pablo D. Couples - Confirmed reviews ALL

Nice hotel, great view, but not even a 2 stars bathroom. The floor would get all wet after a quick shower because the shower glass won’t close properly

Customer review rating 4.5/5

Luiz O. D. A. L. Couples - Confirmed reviews ALL

O hotel atinge as expectativas. Vale a pena.

Olá! Agradecemos muito pela nota 9 e por destacar que o nosso conforto e localização merecem nota 10! É gratificante saber que o hotel atendeu às suas expectativas e que a experiência valeu a pena para você. Esperamos ter o prazer de recebê-lo novamente no Novotel Salvador Rio Vermelho em sua próxima visita à cidade. Atenciosamente, Equipe Novotel Salvador Rio Vermelho

Customer review rating 4.5/5

Sergiy M. Couples - Confirmed reviews ALL

We had a comfortable stay in the hotel but staff need more training

Hello! Thank you very much for your 9.0 rating and for highlighting your comfortable stay and our great location! We also appreciate your constructive feedback regarding our staff. Please know that continuous training is one of our priorities, and we have already shared your observation with our managers so we can further improve our service and efficiency. It will be a pleasure to welcome you back to Novotel Salvador Rio Vermelho to provide an even better experience! Best regards, Novotel Salvador Rio Vermelho Team

Other web-users rate our hotel

  • 671 reviews 8.7/10 Location
  • 1,626 reviews 6.5/10 Room
  • 1,616 reviews 8/10 Service
  • 57 reviews 3.4/10 WiFi
  • 863 reviews 8.9/10 Breakfast
  • 507 reviews 4.3/10 Cleanliness
  • 392 reviews 5.9/10 Amenities
  • 257 reviews 8.3/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Salvador