ibis Berlin City Potsdamer Platz 2.5 stars

Customer review rating (ALL Rating) 4.4/5 1,194 reviews

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ibis Berlin City Potsdamer Platz - Image 1
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Anhalter Strasse 4, 10963 BERLIN, Germany

Description

Hotel extras

  • Central location near Potsdamer Platz and Anhalter Bahnhof

  • Comfortable rooms for business and city trips

  • Quick access to S-Bahn, U-Bahn and bus

  • 24-hour reception for flexible arrival and departure

  • Free WIFI throughout the hotel

Our accommodation(s)

Hotel location

ibis Berlin City Potsdamer Platz

Anhalter Strasse 4
10963 BERLIN
Germany

GPS:52.504624, 13.383182

Telephone
Fax +49 30 26105222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

A beautiful day always starts with a good breakfast. Energize yourself with delicious delicacies, fresh juices, egg dishes, waffles or healthy muesli and start the day full of vitamins and momentum.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,194 reviews

Customer review rating 5.0/5

Chris C. Solo - Confirmed reviews ALL

Booked by mistake- thought it was the same hotel as the Ibis Budget next door ! But it was a very pleasant stay and the staff were very helpful and friendly.

Dear guest Thank you for your positive feedback regarding our location and staff. We are pleased to hear that your stay exceeded your expectations despite the booking confusion. Your kind words will surely motivate our team to continue providing excellent service. Best regards, ibis Berlin City Potsdamer Platz

Customer review rating 2.0/5

Julian S. Solo - Confirmed reviews ALL

When I tried to make a reservation as walk in, Frank and Peter qere extrenely rude. No rooms available, but on the websites there were. Idk. The way of saying things, I've never seen sth similar. Then, other people wanted to checkin, so I made the booking online and approached Frank and his response was: I'm counting money, don't you see it? My shift ended, wait for my colleague. The strenght of the hotel? Lautaro. He was amazing and offered me an apology and comp check out.

Dear guest Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely regret to learn about the unprofessional behavior you encountered during your reservation process. This is not reflective of our service standards, and I appreciate you bringing it to our attention. I am pleased to hear that Lautaro was able to assist you effectively and provide an apology. Your feedback is invaluable, and it will be addressed with our team to ensure that we uphold the quality of service expected at ibis Berlin City Potsdamer Platz. Thank you once again for your review. We hope to have the opportunity to serve you better in the future. Best regards, ibis Berlin City Potsdamer Platz

Customer review rating 4.0/5

Afke H. Families - Confirmed reviews ALL

Prima hotel dichtbij the Mall of Berlin

Dear guest Thank you very much for your positive review. We are pleased to hear that you appreciate our location near Checkpoint Charlie and The Mall of Berlin. It is our goal to provide a comfortable experience for all our guests. Kind regards, ibis Berlin City Potsdamer Platz

Customer review rating 3.5/5

Mihai T. Couples - Confirmed reviews ALL

The hotel is located in a good area, close to almost all means of transport, groceries and restaurants are close. The area itself is really quite, making it good for relaxation. The hotel seems in a process of modernization, the rooms are not really big and the bathrooms could use an update. The bed was not really as comfortable as most Ibis hotels and the view from the window was to a parking garage. The staff was friendly and professional.

Dear guest Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the friendliness of our staff. We acknowledge your comments about the room size and the condition of the bathrooms, as we are actively working on enhancements throughout the hotel. We regret that the bed did not meet your expectations. Your insights are valuable to us, as they help us improve our services and facilities for future guests. Thank you once again for your comments. Best regards, ibis Berlin City Potsdamer Platz

Customer review rating 4.0/5

Jodie Solo - Confirmed reviews ALL

Hotel is a short walk from Potsdamer Platz and Checkpoint Charlie and close to shops and restaurants for food! Overall my room was clean and spacious, the shower was surprisingly big for a hotel! The only negatives I could find were that the drinking glasses left in the bathroom had some crusty build up inside and the water from the tap in the bathroom had an unpleasant egg-like smell - although it is only a short trip downstairs to get water from a tap there or to buy a bottle from the fridge! I found the WiFi reliable on both my phone and laptop and the desk in the room was spacious enough to work and eat at without having to constantly rearrange. All staff I spoke to during my stay were incredibly friendly and helpful and they speak multiple languages, so there's no need to worry if your German isn't very good! I am planning on returning to Berlin and will pick this hotel again!

Dear guest Thank you for taking the time to share your experience at ibis Berlin City Potsdamer Platz. We are delighted to hear that you found our location convenient and our staff friendly and accommodating. It is always our goal to provide a welcoming atmosphere for all our guests. We appreciate your feedback regarding the cleanliness of the drinking glasses and the water quality in your bathroom. While we strive to maintain high standards in our housekeeping practices, we will take your comments into consideration as we continue to improve our services. We are pleased that you found the WiFi reliable and enjoyed the spacious desk in your room. We look forward to welcoming you back on your next trip to Berlin. Thank you once again for your kind words. Best regards, ibis Berlin City Potsdamer Platz

Other web-users rate our hotel

  • 717 reviews 9.5/10 Location
  • 841 reviews 6/10 Room
  • 771 reviews 8.6/10 Service
  • 18 reviews 8.8/10 WiFi
  • 486 reviews 8.9/10 Breakfast
  • 398 reviews 6.7/10 Cleanliness
  • 14 reviews 4.4/10 Bar

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