Novotel Hamburg City Alster 4.5 stars

Name: Hamburg Alster Family Hotel - Novotel - ALL
Address: Luebecker Strasse 3, HAMBURG, 22087, DE
Telephone: +4940391900
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 3,298 reviews

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Luebecker Strasse 3, 22087 HAMBURG, Germany

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Novotel Hamburg City Alster

Hotel that makes every moment matter

The central location and subway station in front of the hotel make the Novotel Hamburg City Alster the perfect base in Hamburg. Enjoy the comfort in the modern rooms and suites of a 4 star hotel, including a desk and complementary WIFI. At the end of a conference in modern meeting rooms, business guests can relax in the sauna, while families can take advantage of the children's play area. Welcome to Novo2 - an innovative combination of bar lounge & eatery in your Novotel Hamburg City Alster.

The 4 star Novotel Hamburg City Alster welcomes you in the heart of the Hanseatic city between the Elbe and Alster rivers. The Alster Lakes are just a few minutes walk away. Excellent links to public transport and federal highways. From our hotel, you can walk to the city center in 15 minutes, even in Hamburg's bad weather, wearing rubber boots and an oilskin jacket. Or you can climb the 453 steps to St. Michael's Church and visit the Reeperbahn or the Landungsbrücken.

Hamburg, a lively port city in northern Germany, offers maritime flair, modern architecture and a vibrant nightlife. Discover the Elbphilharmonie, the harbor, charming neighborhoods, and diverse culture in this dynamic metropolis.

Welcome to Novotel Hamburg City Alster! We look forward to welcoming you to our beautiful Hanseatic city. Enjoy your stay, discover the diversity of our city and relax in our hotel with first-class service.

Rene YKEMA, Hotel Management

Our resources are limited. As a service provider, we are committed to the sustainable use of resources and at Novotel Hamburg City Alster, protecting global resources is therefore part of our philosophy. Our environmentally friendly actions help contribute to climate protection, and we also optimize our internal processes to set an example for our customers. You can help us by not having your room cleaned every day. ALL members also benefit from extra points. Skip The Clean with AccorHotels!

Hotel extras

5 minutes direct subway connection to the city center and old town.
Modernly furnished, spacious and comfortable rooms with air conditioning, TV and free WIFI.
Two children up to 15 old stay and have breakfast free of charge in their parents' room.
Novo2 welcomes you - the innovative combination of lounge bar & eatery.
Free wellness area with sauna, steam bath and fitness center.

Our accommodation(s)

Room

Standard room with 1 double bed and sofa

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View or Courtyard View or Garden View

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Room

Superior Room with 1 double bed and sofa

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View or Courtyard View or Garden View

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Room

Standard room with 2 single size beds and one single sofa bed

3 pers. max
25 m² / 269 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
Views: City View or Courtyard View or Garden View

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Room

Standard Room with 1 double bed

2 pers. max
22 m² / 236 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Courtyard View or Garden View

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Room

MyRoom by Chiara & Kimberly: Kaffeebohne

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

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Room

MyRoom by Marco: Snapshot

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

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Suite

Superior Suite with 1 double bed and sofa

4 pers. max

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Views: City View

See availabilities

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 HAMBURG
Germany

GPS:53.558731, 10.024762

+49 40 391900

+49 40 39190190

Railway station
Highway exit
Ferries
Helipad/aerodrome

U1 AND U3

Railway station

Access: 10 m / 0.01 mi

HAMBURG HBF

Railway station

Access: 1.5 km / 0.93 mi 15 min drive

HAMBURG SUED

Highway exit

Access: 4 km / 2.49 mi 15 min drive

HAMBURG AIRPORT

Helipad/aerodrome

Access: 10 km / 6.21 mi 35 min drive

Taxi

25.00 € 25 EUR

TRAVEMUENDE

Ferries

Access: 60 km / 37.29 mi 1 hrs drive

ALSTERSCHWIMMHALLE

Sports centre

Access: 10 m / 0.01 mi

REEPERBAHN

Entertainment/theatre district

Access: 2 km / 1.24 mi 20 min walk / 5 min drive

Taxi

6.00 € 6 EUR

PLANTEN UND BLOMEN

Botanical gardens

Access: 2.5 km / 1.55 mi 15 min drive

CINEMAXX

Cinema district

Access: 3 km / 1.86 mi 10 min drive

HAMBURG. GESCHICHTE

Museums

Access: 3 km / 1.86 mi 10 min drive

MUSIKHALLE

Opera/symphony/concert hall

Access: 3 km / 1.86 mi 15 min drive

HAMBURGER DOM

Amusement park

Access: 3 km / 1.86 mi 10 min drive

SPIELBANK HAMBURG

Casino

Access: 3 km / 1.86 mi 15 min drive

REEPERBAHN

Entertainment centre

Access: 3.5 km / 2.17 mi 15 min drive

EROTIC ART MUSEUM

Museums

Access: 3.5 km / 2.17 mi 15 min drive

ST MICHAELIS KIRCHE

Historic monument

Access: 3.5 km / 2.17 mi 15 min drive

REEPERBAHN

Tourist attraction

Access: 3.5 km / 2.17 mi 20 min drive

LANDUNGSBRUECKEN

Tourist attraction

Access: 4 km / 2.49 mi 15 min drive

ALTER ELBTUNNEL

Historic monument

Access: 4 km / 2.49 mi 15 min drive

RICKMER RICKMERS

Historic monument

Access: 4 km / 2.49 mi 15 min drive

SPEICHERSTADT

Historic monument

Access: 4 km / 2.49 mi 15 min drive

HAGENBECKS TIERPARK

Zoo

Access: 6 km / 3.73 mi 25 min drive

COLOR LINE ARENA

Art and Culture

Access: 8 km / 4.97 mi 25 min drive

SEA LIFE

Aquarium

Access: 75 km / 46.61 mi 1 hrs 5 min drive

ALSTER LAKE

Lake

Access: 1 km / 0.62 mi 10 min walk / 5 min drive

STADTPARK

Wood/forest

Access: 3 km / 1.86 mi 15 min drive

ELBE

River

Access: 3 km / 1.86 mi 15 min drive

TIMMENDORFER STRAND

Beach area

Access: 60 km / 37.29 mi 1 hrs drive

ST PETER ORDING

Beach area

Access: 130 km / 80.79 mi 1 hrs 39 min drive

ST GEORG

Restaurant and cafe district

Access: 1 km / 0.62 mi 10 min drive

CITY CENTRE

Shopping district

Access: 1.5 km / 0.93 mi 15 min drive

HAMBURGER STRASSE

Shopping centre/mall

Access: 2.5 km / 1.55 mi 15 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

NOVO2

Modern furnishings and bright colors make the NOVO2 restaurant a perfect place to spend hours of enjoyment. From 6:30 a.m. to 10:00 p.m., we serve delicious fresh dishes as well as light snacks.

Meetings & Events

Number of Meeting Room: 11
Surface of the largest room: 240 m² / 2583 sq ft
Maximum seats capacity: 220
Maximum capacity for banquets: 100

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 3,298 reviews

Monika K. Families - 7/16/2026 Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you appreciated our location, breakfast offerings, and the cleanliness of our rooms. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Kholdoun Rejeb Front Office Manager

Thomas P. Couples - 7/13/2026 Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our staff made a great impression with their welcoming service and that you enjoyed your room upgrade. We appreciate your understanding regarding the bar service, and we will take your comments into account as we strive to enhance our guests' experiences. Thank you for choosing us for your weekend getaway. Best regards, Kholdoun Rejeb Front Office Manager

Mikkel Q. B. Families - 7/11/2026 Confirmed reviews ALL

Accommodation was very nice and at a competitive price, however their personals lack of English became very dangerous for our youngest. At breakfast they served oranges presliced, they did however taste very bitter, we suspected grape fruit might be involved somewhere in prep, so we went and asked the server, he assured us it was blood oranges - day after we found out it was grape fruit. The problem is our youngest is on immunosuppressant which is react with grape fruit and can destroy his kidneys. The fact that the server doesn’t know what’s in the food and generally lacks English skills in a central German hotel is a huge minus. Don’t visit if you are allergic or you are on medicine that reacts life threatingly with food, as they don’t keep proper clean knives between fruits and they have no idea what’s in the food.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to hear about your concerns regarding the language proficiency of our staff and the food allergies related to your youngest family member. We recognize the importance of clear communication, especially concerning dietary restrictions, and I assure you that we strive to provide a safe dining experience for all our guests. I also appreciate your comments regarding the breakfast offerings. Please know that food safety and proper food handling practices are priorities for us. Your feedback will be instrumental in reviewing our training programs to ensure that our team is equipped to handle such inquiries more effectively in the future. We take all guest feedback seriously and will continue to work towards enhancing our services. Thank you once again for your insights. Best regards, Kholdoun Rejeb Front Office Manager

Sohel K. Families - 7/6/2026 Confirmed reviews ALL

Dear Sohel K., Thank you for your kind words regarding our location and your overall experience. I appreciate your feedback about housekeeping and will ensure it is taken into consideration as we continually strive to improve our services. best regards Nadine Hoffmann People & Culture Manager

Masoud A. Families - 7/6/2026 Confirmed reviews ALL

Dear Masoud A., Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you felt comfortable and appreciated the hospitality of our staff. Your feedback is invaluable to us. best regards Nadine Hoffmann People & Culture Manager

Web-users rating

Other web-users rate our hotel

1,399 reviews 8.9/10 Location
1,700 reviews 7.9/10 Room
1,604 reviews 9/10 Service
20 reviews 8/10 WiFi
1,300 reviews 8.8/10 Breakfast
822 reviews 8.6/10 Cleanliness
217 reviews 5.3/10 Amenities
10 reviews 9.4/10 Sustainability

400 reviews 9/10 Location
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50 reviews 9.2/10 Location
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50 reviews 9.5/10 Service
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7 reviews 5.1/10 Amenities

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Hamburg City Alster, check-in is available from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Hamburg City Alster regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.