Mercure Bergamo Centro Palazzo Dolci 4 stars

Customer review rating (ALL Rating) 4.1/5 1,032 reviews

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Mercure Bergamo Centro Palazzo Dolci - Image 1
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Mercure Bergamo Centro Palazzo Dolci - Image 4
Viale Papa Giovanni XXIII 100, 24121 BERGAMO, Italy

Description

Hotel extras

  • Free WIFI throughout the property

  • Bar open 7/7, perfect setting for a business cocktail

  • Near the bus station with direct connections to Orio al Serio

  • ALLSAFE-certified hotel

  • Buffet continental breakfast.

Our accommodation(s)

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121 BERGAMO
Italy

GPS:45.692409, 9.672681

Telephone
Fax +39 035 218008

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
Near the property
  • Car park

BAR L'ACCADEMIA

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,032 reviews

TripAdvisor Rating  3.9/5  1,687 reviews

Customer review rating 5.0/5

Iva T. S. Families - Confirmed reviews ALL

Rooms are spacious and comfortable. Breakfast is amazing with variety of choice. Overall great experience. Hotel has great location - next to downtown.

Customer review rating 3.5/5

Nicola T. Friends - Confirmed reviews ALL

We enjoyed our stay in this well located hotel in lower town Bergamo. The room was spacious and the beds comfortable. Reception staff were pleasant and helpful. Our experience in the breakfast room was not good. The breakfast food is fine. Lots of choice in a well stocked buffet. However the layout of the room needs to be changed and more staff should be on breakfast duty. We travelled as a group of 3 friends and stayed for 3 nights. We didn't manage to get a table together any morning. We had to clear the tables of dirty dishes ourselves. There was not enough, cups, plates, bowls each morning and we had to wait for utensils to be washed. The layout of the buffet is terrible. People queueing for tea/coffee in narrow space beside those trying to access the hot food. Breakfast staff were working hard but under pressure. Management needs to look at the set up here. Offer incentives for early breakfast, have trolley to clear tables quickly, buy more delf, have staff member to greet guests and assign a table. We would stay in this hotel again but would hope that there would be improvements to the breakfast set up.

Good hotel in central Bergamo. Breakfast room set up needs improvement

TripAdvisor rating 4.0/5

Nicola T TripAdvisor review

We enjoyed our stay in this well located hotel in lower town Bergamo. The room was spacious and the beds comfortable. Reception staff were pleasant and helpful. Our experience in the breakfast room was not good. The breakfast food is fine. Lots of choice in a well stocked buffet. However the layout of the room needs to be changed and more staff should be on breakfast duty. We travelled as a group of 3 friends and stayed for 3 nights. We didn't manage to get a table together any morning. We had to clear the tables of dirty dishes ourselves. There was not enough, cups, plates, bowls each morning and we had to wait for utensils to be washed. The layout of the buffet is terrible. People queueing for tea/coffee in narrow space beside those trying to access the hot food. Breakfast staff were working hard but under pressure. Management needs to look at the set up here. Offer incentives for early breakfast, have trolley to clear tables quickly, buy more delf, have staff member to greet guests and assign a table. We would stay in this hotel again but would hope that there would be improvements to the breakfast set up.

Customer review rating 3.5/5

Max E. Couples - Confirmed reviews ALL

Clean room, nice location but simple lodging.

Customer review rating 2.0/5

Nonglak Y. Couples - Confirmed reviews ALL

Housekeeping need to be improved. When we arrived in room a used towel hung on the hook on bathroom. Toilet paper roll was nearly finished and no new roll ready in toilet room. We could hear noises from outside late night, even we have door and window completely closed. Check-in process took some time at front desk. No online check-in in app for this hotel. Otherwise, friendly reception and bar staff. And the location is in center of town, convenient to go to restaurants, shops, bus tops and tourist attractions.

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Other web-users rate our hotel

  • 1,469 reviews 9.2/10 Location
  • 1,710 reviews 7.5/10 Room
  • 1,135 reviews 7/10 Service
  • 34 reviews 5.2/10 WiFi
  • 1,077 reviews 6.9/10 Breakfast
  • 940 reviews 7.8/10 Comfort
  • 606 reviews 7.4/10 Cleanliness
  • 384 reviews 5.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.