Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.5/5 5,098 reviews

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Grand Mercure Singapore Roxy - Image 1
Grand Mercure Singapore Roxy - Image 2
Grand Mercure Singapore Roxy - Image 3
Grand Mercure Singapore Roxy - Image 4
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

SUPERIOR ROOM 2 SINGLE BEDS

Photo out of - SUPERIOR ROOM 2 SINGLE BEDS

Spacious room with City or Pool View, with comfortable microfiber Duvet & microgel Pillow, Bedroom Slippers, Bathtub, Toiletries, Lounge Chair & Table, TV, coffee/tea making facilities, Writing Desk, Safe Deposit & unlimited High Speed WiFi.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Spacious room on upper floors, mattress topper, microfiber duvet & microgel pillow, bedroom slippers, bathrobe, bathtub, toiletries, lounge chair & table, TV, coffee/tea making facility, writing desk, safe deposit & unlimited WiFi.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Spacious room on upper floors, mattress topper, microfiber duvet & microgel pillow, bedroom slippers, bathrobe, bathtub, toiletries, lounge chair & table, TV, coffee/tea making facility, writing desk, safe deposit & unlimited WiFi.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Spacious & modern 37 m² room which features all the pleasures of a Deluxe Room with direct access to outdoor pool & deck from veranda. Modern tiled flooring & unlimited WiFi.

  • Views:

    Pool side

Max. number of persons
3
Area
From 37 m² / 398 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Located on the Premium Floors, non-smoking room features all the pleasures of a Deluxe Room plus welcome amenities, personalized Check-In/Out, breakfast and daily evening refreshments at Breez Bistro Bar 6-8pm, 2-hr use of Meeting Room.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Located on the Premium Floors, non-smoking room features all the pleasures of a Deluxe Room plus welcome amenities, personalized Check-In/Out, breakfast and daily evening refreshments at Breez Bistro Bar 6-8pm, 2-hr use of Meeting Room.

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Junior Suite

Photo out of - Junior Suite

Located on the Premium Floors & features a large room size of up to 52m². Enjoy welcome amenities, personalized Check-In/Out, breakfast and daily evening refreshments at Breez Bistro Bar 6-8pm, 2-hr use of Meeting Room.

Max. number of persons
3
Area
From 52 m² / 559 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 576 rooms
  • 2 rooms for people with reduced mobility
  • 77 connecting rooms
  • 554 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

4 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

Swimming Pool

  • Outside
  • On site

Fitness Center

  • On site

Sports and leisure

Sailing

  • Nearby

Water-skiing

  • Nearby

Wind surfing facilities

  • Nearby

Jogging track

  • Nearby

Kayaking

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 36 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 6.2 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Parking equipped with lights

Accessibility

  • Accessible parking
Book

JIA WEI CHINESE RESTAURANT

Photo out of - JIA WEI CHINESE RESTAURANT

Quality chinese cuisine using freshest ingredients with Chef's skills and innovation on classic recipes. Jia Wei Chinese Restaurant is the perfect place to have a meal with our relaxed ambience and attentive friendly service.

Cooking style
Chinese
Classifications & labels
0
Capacity
50
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 Singapore, Singapore
Telephone +65 6340 5678
Menu PDF
Find out more and book
Opening hours
Monday Closed
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Takeaway Meals
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Quality chinese cuisine using freshest ingredients with Chef's skills and innovation on classic recipes. Jia Wei Chinese Restaurant is the perfect place to have a meal with our relaxed ambience and attentive friendly service.

Book

A haven of charm, warmth, and delectable pastries. Get your morning coffee or tea and pair it with our sweet bakes. If you're in a rush, grab our to-go sandwiches!

Located on Level 4 by the pool, guests can enjoy snacks from both indoor & outdoor by the pool.

Located on Level 4 by the pool, guests can enjoy F&B selections from both indoor & outdoor by the pool.

Enjoy our Breakfast set in Feast Asia restaurant from 7 am to 10.30am daily. Our Executive Chef recommends that you try our freshly prepared omelettes, cooked exactly to your liking or experience some of Asia's local delights!

Whether you're a regular at the gym or new to health and fitness, Grand Mercure Singapore Roxy is great for Business or Leisure travellers. Energise your day with a run on our various treadmills! Or enjoy a good work out with our selection of weights

Nestled in the heart of heritage Katong, we offer the ideal wedding venue for couples wishing to fullfill their life long dream. With a wide variety of banquet rooms available to select from, we are confident that we can cater to all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,098 reviews

Customer review rating 5.0/5

Sally J. M. Friends - Confirmed reviews ALL

Dear Ms Sally J. M., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Minwook J. Business - Confirmed reviews ALL

Dear Mr Minwook J., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Deddy A. Business - Confirmed reviews ALL

Dear Mr Deddy A., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.5/5

Woei A. P. Families - Confirmed reviews ALL

Dear Mr Woei A. P., Thank you for your kind feedback. We are delighted to hear that you had a comfortable and pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.5/5

Sylvia B. C. C. Families - Confirmed reviews ALL

Dear Ms Sylvia B. C. C., Thank you for your valuable suggestions regarding coasters and USB charging outlets in the room. We appreciate your positive feedback about our housekeeping team. Your input is important as we strive to enhance our guests' experiences. Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Dear Ms S., Thank you for your kind words regarding our staff and facilities. We are delighted to hear that you found your room comfortable and clean. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 3.5/5

Vinay B. J. P. Business - Confirmed reviews ALL

Fridge in rooms did not work correctly and were not very cold. All 3 rooms had problems with TVs. All staff were very helpful.

Dear Mr Vinay B. J. P., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. Please allow us to express our sincere apologies for the inconvenient caused. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback in regard to the room is very important to us. Please rest assured that we are taking the appropriate measures to address the problem: the fridge and especially all 3 TV and to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.5/5

Mala D. P. Families - Confirmed reviews ALL

I checked in with Ain who was patient with my queries.. Had many wonderful conversations with the bell team esp the gentleman in the evening of 12/9 (sorry I didnt catch his name) Room attendants were prompt with requests. Bed linens could have been a bit more stain free :) On the day of departure, Sheikh was kind enough to extend my check out although we didnt need it. My son and I really enjoyed our time in the room and look forward to another visit soon.

Dear Ms Mala D. P., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Ain, Sheikh and the Concierge. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Kenan O. Business - Confirmed reviews ALL

Comfortable stay and excellent location to airport and city.

Dear Mr Kenan O., We very much appreciate your wonderful review regarding your stay at the Grand Mercure Singapore Roxy. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Cesaria D. L. Business - Confirmed reviews ALL

I had a very relaxing and comfortable stay

Dear Ms Cesaria D. L., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your experience relaxing and comfortable. It is our aim to provide a pleasant atmosphere for all our guests. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Sally J. M. Friends - Confirmed reviews ALL

Comfortable and good value. Great breakfast, easy to use public transport opposite hotel. Staff were so friendly and supportive, you have a great team.

Dear Ms Sally J. M., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Minwook J. Business - Confirmed reviews ALL

Good

Dear Mr Minwook J., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Deddy A. Business - Confirmed reviews ALL

Excellent Stay, Never Disappoint

Dear Mr Deddy A., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.5/5

Woei A. P. Families - Confirmed reviews ALL

Pleasant stay

Dear Mr Woei A. P., Thank you for your kind feedback. We are delighted to hear that you had a comfortable and pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.5/5

Sylvia B. C. C. Families - Confirmed reviews ALL

Just a suggestion. Would be good if coasters are provided in the room. Also having a usb charging outlet direct will be great. Everything else was good. Housekeeping ppl are nice also.

Dear Ms Sylvia B. C. C., Thank you for your valuable suggestions regarding coasters and USB charging outlets in the room. We appreciate your positive feedback about our housekeeping team. Your input is important as we strive to enhance our guests' experiences. Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Hui J. C. Families - Confirmed reviews ALL

Although have a little miscommunication during the check in. Overall, me and my cousins and aunt were enjoying our stay. We were happy to have connecting room so my nephew can just barge into my room and wakes me up. Thanks a lot of the thought!

Dear Ms C., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns with us. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.0/5

Frederic S. R. Couples - Confirmed reviews ALL

The hotel is a bit off the city center but the area is nice with all convenience around. Hotel is old but still ok

Dear Mr R., Thank you for your feedback regarding your stay at our hotel. We appreciate your acknowledgment of the convenience of our location and the character of our property. We strive to provide a comfortable experience for all our guests. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 3.0/5

Loi C. P. Families - Confirmed reviews ALL

The check-in process takes too long.

Dear Mr Loi C. P., Thank you for your feedback regarding the check-in process. We understand that efficiency in this area is crucial and appreciate your patience. Your comments will be taken into consideration as we strive to improve our services. Best regards, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 5.0/5

Sze H. E. K. Business - Confirmed reviews ALL

Been staying here for years, convenient, lots of restaurants around, quiet, but accessible from the city easily.

Dear Mr K., Thank you for your kind words and for being a loyal guest at Grand Mercure Singapore Roxy. We are delighted to know that you appreciate the convenience and accessibility of our location. Your feedback encourages us to continue providing a homely experience for our guests. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 0.5/5

Conrad T. J. Couples - Confirmed reviews ALL

This hotel was an absolute nightmare and the hotel manager (Priscilla Ng) should feel ashamed and embarrassed! How can you possibly sell rooms with extremely noisy renovations going on during the day directly above the room we were given. We had zero peace and quiet in the room with hammering, electric drills, yelling going on non-stop for the whole time we were there. These werent faint noises in the distance, these were deafening. Staff only had disingenuous apologies and were blaise about the whole thing. While trying to find the source of the noise, the worst thing was, the workers doing the renos, had chocked open the fire doors and there was construction equipment in the stairwells - it was a disaster waiting to happen and says to me there is zero safety culture there. Fire safety is something I would normally take for granted at any hotel - but not here. There was fine construction powder over the walls, carpets and no doubt in the air. There were disgusting sewer type smells coming from the drains in the bathroom........ As a regular Accor visitor with status, this dump makes me reassess what the brand means. This one hotel is an embarrassment to the Accor Group and to the people of Singapore! Eve on the check-in desk was stone faced through the whole thing and I now gather she knew full well what floor and room she was giving at the start. She had zero customer service and at the end it was just a goodbye. Why bother having a concierge with this sort of Circus? Good riddance and never to return!

Dear Mr Conrad T. J., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret that your experience did not meet your expectations, particularly due to the noise from ongoing renovations. We understand how disruptive this can be and apologize for the inconvenience you faced during your stay. Regarding the construction activities, please know that we are committed to ensuring the safety and comfort of our guests. I will be sure to address your concerns about the fire doors and construction equipment in the stairwells with our team to ensure that safety protocols are strictly followed. I am also sorry to hear about the cleanliness issues you experienced, which are not reflective of our usual standards. We value your loyalty as a regular Accor visitor and appreciate your candid feedback. It is through comments like yours that we can improve the quality of our services. Thank you for bringing these matters to our attention. PS : We have sent a separate email with more details. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 3.0/5

Vishnu P. Business - Confirmed reviews ALL

Breakfast for indian style is very bad in taste and no quality maintain. I am again going to stay but food is worst.

Dear Mr Vishnu P., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location. We regret that the breakfast did not meet your expectations and will take your input into consideration for future improvements. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.5/5

Eric M. J. M. Business - Confirmed reviews ALL

Accomodation is conveniant and everything you need for comfortable stay is available

Dear Mr Eric M. J. M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our accommodations convenient and well-equipped for a comfortable experience. Best regards, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Customer review rating 4.5/5

Arthur B. S. Families - Confirmed reviews ALL

Check-in was a breeze. Room was big and clean. Location was next to a MRT which can bring you to the city

Dear Mr S., Thank you for your positive feedback. We are delighted to hear that you found our check-in process efficient and enjoyed the spaciousness and cleanliness of your room. Our location indeed offers convenient access to the MRT, making it easy to explore the city. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.0/5

Kabilan P. Families - Confirmed reviews ALL

Friendly staff , bigger and clean rooms. Breakfast can be improved.

Dear Kabilan P., Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed the comfort of our rooms and the friendliness of our staff. We appreciate your suggestion for breakfast improvements and will take it into consideration for future enhancements. Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 5.0/5

Deepika V. Solo - Confirmed reviews ALL

Love the view, very clean and sufficient space. Front office Mr Yseikiel (sorry definetly spelling error) very kind and polite, warm welcome with full of smile. Happy to stay again thanks Mercure n team

Dear Mr Deepika V., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the view, cleanliness, and the warm welcome from our front office team, particularly Ezekiel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again in the future. Regards Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Other web-users rate our hotel

  • 2,218 reviews 9.7/10 Location
  • 2,228 reviews 7.4/10 Room
  • 2,287 reviews 8.9/10 Service
  • 37 reviews 7.4/10 WiFi
  • 1,043 reviews 8.1/10 Comfort
  • 915 reviews 7.1/10 Cleanliness
  • 672 reviews 5.8/10 Vibe
  • 570 reviews 8.2/10 Breakfast

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