Novotel Century Hong Kong 4 stars

Customer review rating (ALL Rating) 4.4/5 2,201 reviews

Best price
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Novotel Century Hong Kong - Image 1
Novotel Century Hong Kong - Image 2
Novotel Century Hong Kong - Image 3
Novotel Century Hong Kong - Image 4
238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to MTR: Wan Chai (A1 exit) Exhibition Centre (A3 exit) & Star Ferry Terminal

  • 3-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with two single beds

Photo out of - Standard Room with two single beds

Guests can enjoy the vibrant city views in our Standard Room (23 m²) offering modern décor and comfort. Room features a long working desk, complimentary Wi-Fi, coffee/tea making facilities, SONY smart TV and premium Deep Nature bathroom amenities.

  • Views:

    City View

Max. number of persons
3

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • 3 pers. max
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Guests can enjoy the city view or harbour view in our Superior Room (23 m²) featuring modern design and artistic feature wall. Room features a working desk, complimentary Wi-Fi, coffee/tea making facilities, SONY smart TV and premium Deep Nature amenities

  • Views:

    City View or Harbour view

Max. number of persons
3

Bedding

Queen size bed(s) x1

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Guests can enjoy the city view or harbour view in our Superior Room (23 m²) featuring modern design and artistic feature wall. Room features a working desk, complimentary Wi-Fi, coffee/tea making facilities, SONY smart TV and premium Deep Nature amenities

  • Views:

    City View or Harbour view

Max. number of persons
3

Bedding

Single bed(s) x2

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Overlooking the partial harbour view or city on the upper floors, paying guests can enjoy complimentary access to Premier Lounge. Enjoy afternoon tea and evening cocktail in the lounge and breakfast in Le Cafe.

  • Views:

    City View or Harbour view

Max. number of persons
3

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Overlooking the partial harbour view or city on the upper floors, paying guests can enjoy complimentary access to Premier Lounge. Enjoy afternoon tea and evening cocktail in the lounge and breakfast in Le Cafe.

  • Views:

    City View or Harbour view

Max. number of persons
3

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV with on-screen billing info
  • 39'/99 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Suite

Executive Suite with 1 kingsize bed

Photo out of - Executive Suite with 1 kingsize bed

Executive Suite features spacious bedroom, living room, dining area, two separate washrooms and pantry. It offers partial harbour views, providing ample space for relaxation. Guests can enjoy complimentary access to the Premier Lounge.

  • Views:

    City View or Harbour view

Max. number of persons
2

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • In-house movies
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Hotel location

Novotel Century Hong Kong

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
  • HONG KONG INTERNATIONAL AIRPORT Additional charge
  • HKG Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 509 rooms
  • 5 rooms for people with reduced mobility
  • 58 connecting rooms
  • 369 non-smoking rooms
  • 23 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge

Lounge

  • Executive Lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Business

3 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Outdoor Swimming Pool

  • Outside
  • On site

ONYX by GO24 Fitness

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Private
  • 8 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4.5 m / 1.5 ft

  • Parking pricing: 10.98 € 96 HKD Per hour
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

PEPINO ITALIAN RESTAURANT

Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Light menu
  • Vegetarian menu

Unwind in the relaxed ambiance of Pepino, a Wan Chai Italian restaurant. From savoring curated business lunches and à la carte specialties to hosting intimate events, Pepino offers a warm, stylish dining destination in the heart of Hong Kong Island.

AK's bar+lounge has an exclusive ambiance to catch the dazzling lights of the vibrant city through the sweeping floor to ceiling windows. It is the perfect venue to raise a glass with wide selection of drinks for Happy Hour.

Start your day before your business event or recharge at a family retreat in the heart of Hong Kong Island. Enjoy a refreshing dip in our outdoor swimming pool with stunning city views.

Elevate your workout in our upscale fitness facility and modern equipment. Guests can enjoy complimentary access through the Hotel Guest Entrance by using a valid room key card.

The brand-new wedding floor has the cutting-edge audio-visual equipment like ceiling LED display and LED wall around the banquet hall to showcase the best moment to every guest. Spacious bridal room with separate washroom.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,201 reviews

Customer review rating 1.0/5

Alex Y. Business - Confirmed reviews ALL

Dear Alex, We appreciate you taking the time to share your concerns, as this allows us to review and improve our services. Please accept our most sincere apologies that your recent stay fell so far short of your expectations. We fully understand how critical a seamless, comfortable environment is during a business visit, and we are deeply sorry that we failed to deliver the standard of accommodation you rightfully expected when booking an Executive Premier Room. The issues you experienced do not reflect the high standards of quality and hospitality we strive to maintain. Please rest assured that your comments regarding the cleanliness and overall condition of the room have been taken very seriously. We have addressed these matters directly with our Housekeeping and maintenance teams to ensure immediate corrective actions are taken, as we remain fully committed to providing every guest with a flawlessly maintained environment. We hope you will consider staying with us again in the future. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Saurabh A. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Rose Y. S. C. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Wilarto H. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Dmitry K. Families - Confirmed reviews ALL

Dear Guest, Please accept our sincerest thanks for taking the time to review your visit. We are delighted that our team made a positive impression on you and that you found the housekeeping to be of a good standard. It is also encouraging to know you appreciated our sustainability efforts, from the recycling programme to our choice to move away from single-use plastic amenities, and that the air purifiers in place contributed to a more comfortable atmosphere. Even so, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your observations about the condition of the interiors have been taken on board, and we understand how these details can shape the overall impression of a visit. Nonetheless, it is a pleasure that you chose to stay with us as an ALL member and that you took the time to acknowledge the efforts of everyone on the team. We hope you managed to take advantage of our outdoor pool during your family trip, a lovely spot to unwind after a day exploring Wan Chai. We hope to have the opportunity of welcoming you back in the future. Best regards, Ohad Tiktinsky, General Manager

Dear Alex, We appreciate you taking the time to share your concerns, as this allows us to review and improve our services. Please accept our most sincere apologies that your recent stay fell so far short of your expectations. We fully understand how critical a seamless, comfortable environment is during a business visit, and we are deeply sorry that we failed to deliver the standard of accommodation you rightfully expected when booking an Executive Premier Room. The issues you experienced do not reflect the high standards of quality and hospitality we strive to maintain. Please rest assured that your comments regarding the cleanliness and overall condition of the room have been taken very seriously. We have addressed these matters directly with our Housekeeping and maintenance teams to ensure immediate corrective actions are taken, as we remain fully committed to providing every guest with a flawlessly maintained environment. We hope you will consider staying with us again in the future. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Saurabh A. Families - Confirmed reviews ALL

Nice experience, i am a repeat customer. Everything was good, appreciation for Mr Brian at front desk.

Customer review rating 4.5/5

Rose Y. S. C. Families - Confirmed reviews ALL

We had a welcome drink waiting for us when we arrived. The sweets for the children was a very thoughtful touch.

Customer review rating 5.0/5

Wilarto H. Couples - Confirmed reviews ALL

Well located, good service from receptionist to room service. It is better for us if the room has more light, have electric socket near bed and have jet shower beside closet. Overall we have good time staying in Novotel Century Hongkong

Customer review rating 3.5/5

Dmitry K. Families - Confirmed reviews ALL

Staff is good, cleaning is ok, but rooms require complete renovation: furniture is worn out, wallpapers are peeling, room carpet might be ragged which gives adequate impression in general. Besides smell of old premises one can feel all around, but this management is trying to eliminate by installing air purifiers

Dear Guest, Please accept our sincerest thanks for taking the time to review your visit. We are delighted that our team made a positive impression on you and that you found the housekeeping to be of a good standard. It is also encouraging to know you appreciated our sustainability efforts, from the recycling programme to our choice to move away from single-use plastic amenities, and that the air purifiers in place contributed to a more comfortable atmosphere. Even so, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your observations about the condition of the interiors have been taken on board, and we understand how these details can shape the overall impression of a visit. Nonetheless, it is a pleasure that you chose to stay with us as an ALL member and that you took the time to acknowledge the efforts of everyone on the team. We hope you managed to take advantage of our outdoor pool during your family trip, a lovely spot to unwind after a day exploring Wan Chai. We hope to have the opportunity of welcoming you back in the future. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 3.5/5

Chee L. K. Couples - Confirmed reviews ALL

Hotel staff were generally helpful but more can be improved

Dear Chee L. K., Thank you for sharing your point of view of Novotel Century Hong Kong! We are delighted that our central Wan Chai location suited your couple’s getaway, and it is pleasing to know our team made a helpful impression throughout your visit. However, we are sincerely sorry that some aspects of your stay did not meet your expectations such as the pillow condition and the WIFI connection. Your honest feedback is incredibly important to us, as it helps us identify exactly where we need to focus our efforts to elevate the guest experience. Please be assured that maintaining a modern and comfortable environment is a top priority for us. Nonetheless, your overall rating reflects a positive experience, and your Silver loyalty is truly valued by all of us. We hope to have the pleasure of seeing you again in the future. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 3.5/5

Fiona K. Families - Confirmed reviews ALL

Room needs upgrade and also cleaness could be improve as I saw cockroach in my bathtub after room cleaned up.

Customer review rating 4.5/5

Matt H. Friends - Confirmed reviews ALL

Check in smooth and streamlined. Excellent customer service from Michelle Cheong. Received upgrade and amenity pack (Diamond Member)

Customer review rating 3.5/5

Dianne L. Couples - Confirmed reviews ALL

Ideally situated close to transport, shopping and dining. Service was great. Had a good stay.

Dear Dianne, We appreciate you sharing your insights with us. We are delighted that you found our location so convenient, with easy access to transport, shopping and dining right at our doorstep. It is also wonderful to hear that every team you encountered, from concierge and housekeeping to reception, pool and dining, contributed positively to your stay. However, we are sorry that some aspects of your stay did not meet your expectations. Maintaining a pristine environment is very important to us, and our housekeeping and maintenance teams have already been notified to address these specific areas for deep cleaning and polishing. Nonetheless, your kind acknowledgment of our sustainability initiatives—particularly regarding our modified room cleaning services and in-room recycling practices—is deeply valued by our entire team. We would be delighted to welcome you again. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Gillian S. Business - Confirmed reviews ALL

This is my 4th stay and the standard remains constant. Checking in is fast and efficient. The consierge is knowledgeable and very helpful

Dear Gillian, We are delighted that you found your room spotless and well appointed, with lovely views to enjoy at Novotel Century Hong Kong! Our team takes pride in delivering fast and efficient check-ins, and your praise for our Concierge means a great deal to us. We are glad their local knowledge helped make your stay smoother. It is wonderful to know that your fourth visit felt just as consistent and comfortable as the first. We value your loyalty and are pleased our standards continue to meet your expectations. We hope to see you again soon at Novotel Century Hong Kong. Kind regards, Ohad Tiktinsky, General Manager

Customer review rating 4.0/5

Stefan G. Business - Confirmed reviews ALL

stayed on 5th floor, quite loud neighbors all day and would prefer room with 1 large bed instead of 2 small beds - however I was happy all was fine. Especially the concierge in the lobby is very helpful in assisting with luggage and arranging taxi

Dear Guest, We greatly appreciate the time and consideration you have given in providing your review of Novotel Century Hong Kong! We are delighted that you found our Concierge team so helpful and efficient, especially with your luggage and taxi arrangements. It is wonderful to hear that you could leave your bags with us early in the morning and head straight to the convention centre without worry. That said, we are sorry that some aspects of your stay did not fully meet your expectations. Your honest feedback is incredibly important to us, as it helps us identify exactly where we need to focus our efforts to elevate the guest experience. Nonetheless, we are pleased that your overall visit left you feeling satisfied. Our location, just an eight-minute walk from the Hong Kong Convention and Exhibition Centre, makes us a convenient base for business travellers like yourself. It would be a pleasure to welcome you again. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Narayana R. Families - Confirmed reviews ALL

Hotel is located close to nearby attractions of Hong Kong. Room was comfortable with skyline view. Ideal stay for visiting and exploring Hong Kong.

Dear Guest, It’s a real reward to receive such great feedback of Novotel Century Hong Kong! We are delighted that you found our location so convenient for exploring Hong Kong’s nearby attractions. We are also glad your room felt comfortable and that you enjoyed the skyline view. Knowing we could provide an ideal base for your family trip means a great deal to us. We look forward to having you return. Best wishes, Ohad Tiktinsky, General Manager

Customer review rating 5.0/5

Marc P. Families - Confirmed reviews ALL

We were there for 3 nights, made good use of the outside pool. Everyone was very friendly and efficient. Lots of nice restaurants in the area, much better than Kowloon!

Customer review rating 5.0/5

Sydney F. Solo - Confirmed reviews ALL

The accommodation and staff were exceptional i was made to feel welcome and relaxed. Michelle and Tiffany in AJ's bar were amazing and always there with a friendly smile to go with my drink.

Customer review rating 5.0/5

Matthew N. Solo - Confirmed reviews ALL

Loved the location, comfortable rooms and enjoyed the ALL perks.

Customer review rating 2.5/5

Mark A. O. Friends - Confirmed reviews ALL

The room was quite cramped for two people, barely having enough space to open our luggage without tripping up. The room decor was tired and outdated, the carpets felt a bit dirty. Our friend who booked the same room type got a substantially nicer and bigger room. There were also no plugs or usb ports next to the beds.

Dear Guest, We are pleased that our team left a positive impression with their attentive service, and that you found our accommodation bedding and towels fresh and clean throughout your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand the overall condition of the room’s furnishings did not reflect the modern comfort we aim to provide. Our daily housekeeping routines are designed to maintain high standards, and we are disappointed that the flooring did not convey the freshness you deserved. We take your comments seriously and will share them with the team so we can continue to improve our services in the future. Nonetheless, it is encouraging to know that the warmth of our staff and the quality of our linen contributed to a more comfortable experience. Your loyalty as an ALL Classic member means a great deal to us. We look forward to welcoming you again. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 3.0/5

Arun L. Business - Confirmed reviews ALL

You enter a loud lobby, with noise from the airconditioning and tourists running around. The staff is very friendly and takes time to talk. Check in is fairly quick. Note that my Amex card was rejected, but is supposed to be accepted there. The room was, besides a moth I found (as well as its cocoon), very clean. The bathroom was also clean and had plenty of towels and soaps. The bed and the pillows were good quality and I slept well. Overall the room was in decent condition. A negative point is the size of the room, which is very small and not helped by very limited lighting options. The hallway also has dystopian vibes due to its size and lighting. If you arrive at night like I did you enter a dim and even somewhat claustrophobic environment. The "bay view" I paid extra for is negligable: you see a sliver of water but are surrounded by skyscrapers. Better to choose a side facing the busy intersection, which is much more interesting. My colleagues did not pay extra for the view, and instead got a room that only had 1 pillow on the bed and no alarm clock. The breakfast gives a decent amount of Asian and European options. The cafetaria setting is not the most intimate. Considering the price and location I feel like a more elevated room and breakfast are warranted, but if you're looking for a clean place to sleep that has the essentials, this place is fine.

Dear Guest, We appreciate you taking the time to share your concerns, as this allows us to review and improve our services. We are delighted that our team’s warm and attentive service left a positive impression, and that your check-in experience was efficient. We are also pleased that the cleanliness of your room and bathroom met your standards, and that the quality of the bed and pillows allowed you to enjoy a restful night’s sleep. It is rewarding to hear you found the breakfast selection offered a decent variety of both Asian and European options. However, we are sincerely sorry that several aspects of your stay did not meet all your expectations. We know that comfortable accommodations and well-functioning amenities are essential to a great experience. Your feedback is in creditably valuable to us, and we are grateful you took the time to share it to help us grow and improve. Nonetheless, we are grateful for your kind words about our dedicated staff and the overall cleanliness you experienced throughout your stay. We look forward to welcoming you again. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 2.5/5

Ravi C. Families - Confirmed reviews ALL

Did not meet my expectations of Novotel. But Ok to stay only if you are an Accor LOYALIST and you want to stay in Wan Chai Area.

Dear Ravi, We would like to thank you for taking the time to share your comments of Novotel Century Hong Kong! We are pleased that you appreciated our Wan Chai location and the alternative benefit offered in lieu of a room upgrade. That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The condition of the bathroom and the connectivity issues you encountered are not reflective of the standards we strive to maintain. We also note your thoughts on the welcome amenity and your overall impression of the Gold membership experience. Your feedback is incredibly valuable to us, and we are grateful you took the time to share it to help us grow and improve in the future. Nonetheless, it is good to know that you enjoyed your welcome drink and found the property well situated for your needs in the Wan Chai area. We look forward to welcoming you again. Best regards, Ohad Tiktinsky, General Manager

Customer review rating 4.5/5

Yulian P. Business - Confirmed reviews ALL

Spacey room, nice and clean, comfortable bed, great location

Customer review rating 3.5/5

Delphine S. Friends - Confirmed reviews ALL

Slightly disappointed with the hotel, no toilets in lobby and in the restaurant or pool you need to ask for a key each time, not up to a Novotel standards, and this is Hong Kong, not an unsafe place, this feels very cheap actually. Second is very unequal staff, some super nice and some just rude and dismissive, with a very unequal English level as well. This is perfectly fine when going to a small boutique hotel, but the expectation when choosing an Accor hotel/ Novotel is an English speaking staff. Room is fine, breakfast fair except for the omelette guy who makes outstanding omelettes

Dear Delphine, We are glad that our room met your expectations and that the booking process was seamless at Novotel Century Hong Kong! We are also pleased to know you enjoyed the breakfast, and it is wonderful that our chef left such a lasting impression with his skill. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. The access arrangements for certain facilities are in place to ensure our guests’ comfort and security, though we understand they may feel inconvenient. Our team strives to deliver attentive and professional hospitality, and we regret that this was not reflected during your visit. We will take your comments and suggestions to heart as we constantly strive to elevate our services and guest experiences. We hope to welcome you back again. Best regards, Ohad Tiktinsky, General Manager

Other web-users rate our hotel

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