Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.5/5 1,109 reviews

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Description

Hotel extras

  • In the heart of Santa Fe, where everything happens

  • Enjoy exclusive perks with Le Club AccorHotels Accor Live Limitless.

  • Fully renovated hotel for a unique experience.

  • Stay with the peace of mind you deserve: Guaranteed security.

  • A stone's throw from Expo Santa Fe: Hassle-free for your event.

Our accommodation(s)

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Heliana

At Heliana, every dish blends fresh local ingredients with modern flavors, delivering quality, creativity, and exceptional service for business or leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,109 reviews

Customer review rating 4.0/5

Gabriel F. M. G. Business - Confirmed reviews ALL

Clean Rooms. Good service. Breakfast was not good.

Dear guest Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the cleanliness of our rooms and the service provided by our team, as these are key priorities for us. We sincerely regret that the breakfast experience did not meet your expectations. Your comments regarding the limited variety, food temperature, bread freshness, and preparation quality are very important to us and have been shared with our Food & Beverage team for immediate review and improvement. We also take note of your feedback regarding the WiFi speed, which is being evaluated to enhance reliability for our guests. We truly value your honest feedback, as it helps us improve our services. We hope to have the opportunity to welcome you again and provide a more satisfying experience in the future. Kind regards

Customer review rating 4.0/5

Abel A. M. H. Business - Confirmed reviews ALL

The only comment is the soundproofing of the rooms is not the best, you can listen what is happening in the corridors and nearby rooms.

Estimado huésped Muchas gracias por compartir su opinión. Nos alegra saber que valoró positivamente la ubicación del hotel, la comodidad de su habitación y el servicio de nuestro equipo. Agradecemos también su comentario sobre el aislamiento acústico; tenga la seguridad de que lo tomaremos en cuenta como parte de nuestras acciones de mejora continua. Esperamos tener el gusto de recibirlo nuevamente y ofrecerle una estancia aún más placentera. Saludos cordiales. Gerencia General Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Josef F. Business - Confirmed reviews ALL

very nice stay, comfortable rooms, excellent service, always again

Dear Guest: We are thrilled to hear that you had a very nice stay with us. In Novotel Mexico City Santa Fe, we strive to provide the perfect balance of comfortable rooms and excellent service to ensure our guests feel right at home. Knowing that you would choose us again is the greatest compliment our team could receive. It will be a true honor to welcome you back on your next visit to the city. Best regards, Novotel Mexico City Santa Fe Management

Customer review rating 3.5/5

Beatriz A. P. S. Business - Confirmed reviews ALL

Regular

Estimado huésped: Agradecemos que haya elegido nuevamente a Novotel Mexico City Santa Fe. Nos alegra saber que nuestra ubicación sigue siendo de su agrado y valoramos positivamente su percepción sobre nuestros esfuerzos en sustentabilidad. Lamentamos sinceramente que su experiencia con el desayuno no haya estado a la altura de sus visitas anteriores. Nos entristece saber que la calidad y variedad de nuestros platillos, como los huevos y los chilaquiles, no cumplieron con el estándar que usted ya conocía de nosotros. Hemos compartido de inmediato sus comentarios para revisar los procesos de preparación y asegurar que el sabor y la frescura vuelvan a ser los que nos caracterizan. Respecto a su duda sobre el agua de cortesía, le confirmamos que todas nuestras amenidades cumplen con los estándares de higiene y seguridad para su consumo; no obstante, reforzaremos la información disponible en la habitación para su total tranquilidad. Le agradecemos su honestidad, ya que nos ayuda a recuperar la excelencia que usted merece. Esperamos tener el honor de recibirle nuevamente para demostrarle estas mejoras. Atentamente, Novotel Mexico City Santa Fe Management

Customer review rating 4.5/5

Mario A. Business - Confirmed reviews ALL

This French hotel chain is a great deal here and other cities. The Sta Fe hotel is recently renovated, much nicer rooms and gym.

Dear Guest: It is a pleasure to know that you find great value in our brand and specifically in Novotel Mexico City Santa Fe. We are delighted that you enjoyed our recently renovated rooms and gym; these upgrades were designed precisely to offer a modern, high-quality experience at a competitive price in such a key area. We sincerely appreciate your trust and loyalty to our hotel chain. We look forward to the honor of welcoming you back on your next visit to the city. Best regards, Novotel Mexico City Santa Fe Management

Other web-users rate our hotel

  • 165 reviews 9.4/10 Location
  • 421 reviews 6.9/10 Room
  • 633 reviews 9/10 Service
  • 9 reviews 2.8/10 WiFi
  • 188 reviews 7.6/10 Cleanliness
  • 136 reviews 6.9/10 Breakfast
  • 94 reviews 7.9/10 Vibe
  • 49 reviews 5/10 Pool

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