Novotel Mexico City Santa Fe Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 4,165 reviews

ALLSAFE approved hotel

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Novotel Mexico City Santa Fe
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+ 20 Services

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75
Col Centro de Ciudad Santa Fe
01210 mexico city
mexico

Fax: (+52)5591777701

Check-in from 15h00

Check out up to 13h00

  • By plane

    INTL BENITO JUAREZ At 20km / 12.43 miles

  • By plane

    INTL TOLUCA At 44km / 27.34 miles

  • By train

    Autobuses Norte At 15.3km / 9.51 miles

  • By train

    Autobuses Poniente At 15.3km / 9.51 miles

  • By train

    Autobuses Sur At 12.5km / 7.77 miles

GPS:19.366697, -99.259129

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365 Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Mexico City Santa Fe

100% genuine reviews from our guests

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ALL Rating 4.4/5

4,165 reviews

TripAdvisor Rating 3.5/5

301 reviews

Terrible stay

Customer review rating 0.5/5

Adrian Solo - 07/01/2022 Confirmed reviews ALL

Dogs barking, terrible customer service

Dear Adrian T., Thank you very much for sharing your experience with me at Novotel Mexico City Santa Fe. I am always attentive to any improvement we can make and that is why I sincerely value the observation you have made about the pet. I am aware of the discomfort this has caused you and I would like to convey my sincere apology. I will share your comment with my Reception team and review with them the corrective actions to be implemented to correct these areas of opportunity that you indicate to us. I hope you give us the opportunity to welcome you again to offer you the warm and comfortable service that distinguishes us. Sincerely, Susana Uribe Flores General manager

GOOD STAY

Customer review rating 4.5/5

Jose C. Business - 22/12/2021 Confirmed reviews ALL

PERFECT

Dear Jose Luis C. Flores, I am particularly pleased that we have met your expectations .My team and I work every day to offer our guests a great experience of comfort and relaxation. We hope your next visit will be as pleasant as the previous one. Sincerely, Susana Uribe Flores Gerente General

Well located

Customer review rating 5.0/5

Luis T. Business - 20/12/2021 Confirmed reviews ALL

Close to the place I needed to be

Dear Luis Felipe T. Gomez, We are very grateful that you have chosen Novotel Mexico City Santa Fe. We are very pleased that you enjoyed your stay. We hope to have the opportunity to welcome you again.. Sincerely, Susana Uribe Flores General Manager

Great stay

Customer review rating 5.0/5

Winola C. Solo - 01/11/2021 Confirmed reviews ALL

The meals was delicious and the staff was very friendly. I also admire how the hotel keep covid19 protocols

Dear Winola Michal C., I appreciate you took the time to share your experience at the Hotel. I am especially pleased that you recognize the effort of those of us who work at Novotel Mexico City Santa Fe to achieve our goal, to make your stay a comfortable, special and safe experience. We hope to have you back with us on your next visits to the City. Sincerely, Susana Uribe Flores Manager General,

Good stay

Customer review rating 5.0/5

Nico Business - 31/10/2021 Confirmed reviews ALL

Friendly staff, proper location

Dear Nicolas T., We are very grateful that you have chosen Novotel Mexico City Santa Fe. We are very pleased that you enjoyed your stay. We hope to have the opportunity to welcome you again.. Sincerely, Susana Uribe Flores Manager General

Good stay

Customer review rating 4.0/5

Kimberly Business - 22/10/2021 Confirmed reviews ALL

It was a good experience, very friendly and helpful staff.

Dear Kimberly P., I sincerely appreciate your wonderful comments. Each of the members of the Novotel Mexico City Santa Fe team work with dedication and passion to achieve your complete satisfaction and to know that we have achieved it, comes to us with joy. Thank you very much for recognizing our work and we await you with open doors. Sincerely, Susana Uribe Flores General Manager

Great staff. Excellent room.

Customer review rating 4.5/5

Jack Couples - 11/10/2021 Confirmed reviews ALL

Covid handled very well. Stay felt as 'normal' as can be expected at the present time. Staff friendly and helpful. Particularly liked the Gold welcome drink - rare to be able to choose a drink which includes spirits - usually limited to beer and wine - was much appreciated that at this Novotel I could choose a cocktail.

Dear Jack R., Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have decided to choose us as your hosts on your visits to Mexico City, it is the best way to recognize our commitment to making each of your stays a relaxing and comfortable experience. We are waiting for you with the doors open for you to enjoy another wonderful stay. Sincerely, Susana Uribe Flores General Manager

Well located

Customer review rating 4.5/5

Dr D. P. Families - 07/10/2021 Confirmed reviews ALL

We had very good experience and homely

Dear Dhiraj Kumar P., Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Sincerely, Susana Uribe Flores Gerente General

Okk

Customer review rating 2.0/5

Amanpreet K. Solo - 06/10/2021 Confirmed reviews ALL

Hotel is very good but i m from india so i didn't eat indian food 4 days because you don't have indian food. So, please add indian food also in your menu

Dear Amanpreet k., Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe. I am very pleased to know that we achieved our goal of making your stay a pleasant and comfortable experience with the design of the rooms that seek your comfort and a good night's sleep. I take note of your comments about our areas of opportunity, they are extremely useful to us in contributing to our commitment to offer our guests a pleasant rest. It will be a pleasure to serve you on your next visits to Mexico City! Sincerely, Susana Uribe Flores General Manager

Nice services

Customer review rating 4.5/5

Riya K. Friends - 01/10/2021 Confirmed reviews ALL

The staff is very nice. Even they don't understand our language, they tried to give us the best experience we can have

Dear Riya k., Thank you very much for taking the time to share your experience. We are honored with such wonderful feedback from the team and our facilities, I am proud to know that our efforts are recognized by our guests. We are waiting for you back for another wonderful sta Sincerely, Susana Uribe Flores General Manager

Awesome

Customer review rating 5.0/5

Barinder Couples - 23/09/2021 Confirmed reviews ALL

Had a great experience. I spent two nights here and I must say everything was excellent. Comfortable room, good customer service and last but not the least awesome breakfast. Definitely recommend this hotel to others.

Dear Barinder Pal Singh C., Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe and thank you for sharing such good comments about your stay, motivating us to continue our effort to meet your expectations of comfort and rest with a warm and friendly service . We hope to have the opportunity to serve you again sincerely Sincerely, Susana Uribe Flores General Manager

1 week stay in Novotel Santafe, Mexico City

TripAdvisor rating 4.0/5

Sumethra 20/09/2021 TripAdvisor review

We stayed for a week in the property. Our experience from the pick up from the airport, checking in process, stay in the hotel, friendly nature of the staff, accessibility to shops,covid test every thing put together was excellent. Our special mention to the transport manager he was extremely helpful.

A disappointment

TripAdvisor rating 2.0/5

Trail571825 Family - 11/10/2019 TripAdvisor review

We had stayed in other Novotel with positive experiences but this time was not good. First day air conditioner was broken and the worker spent 30 minutes in and out our room fixing it and lots dust coming out from ceiling and I had to call housekeeping to come clean the floor. Hotel concierge service is major problem. They charged my family 1100 pesos per person for total of $3300 to put us in a group tour in a dirty van and others pay $600. We had to get up early to sit in traffic for them to go pick up others in downtown. Tour was cut short because they had to drop off others. We also pay for lunch extra $600. We paid a high price trusting hotel services thinking good Novotel quality tour but this is not the case. It is more like a rip-off by the hotel concierge service. Breakfast is good and the neighborhood is clean.

Rude Receptionist

TripAdvisor rating 3.0/5

G00d_Experience Couples - 08/04/2019 TripAdvisor review

As a silver member of the AccorHotels I understood am entitled to an extended stay till 5pm without charge, subject to availability. I was told there was no available rooms! But when I made a booking online & showed the receptionist that there were rooms available, he changed his reason for not being able to extend my stay due to Novotel’s policy. I suggest you don’t make offers if you’re not willing to implement them.

Dear G00d_Experience, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Front Desk staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Nice rooms, friendly staff.

TripAdvisor rating 4.0/5

Soiz2015 Business - 04/10/2018 TripAdvisor review

The hotel is located in Santa Fe where all the big hotels are. It has an easy access and a friendly staff always ready to help with taxis. The rooms are nice but our was cold when we arrived. We booked an executive room so we were put on the 6th floor and were supposed to have robes and slippers, we did not. It took 2 calls and a long wait to get them. The shower, albeit very beautiful never got hot.The breakfast offerings were varied but not very international. The best was the omelet cook!I was very impressed to find lactose free milk! The waiter remembered the 2nd day what I wanted!Excellent service:)

Dear Soizs2015, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures with the robes and slippers and the shower in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares General Manager

A hotel with absolutely no commitment with my sleep and rest

TripAdvisor rating 2.0/5

Gabriel M Business - 15/12/2017 TripAdvisor review

The hotel allowed drunk and noisy guests be yelling outside my door at 3 am in the morning. When I complained. They just said, that these drunk persons were coming back from their Christmas celebration like kinda accepting it was an acceptable situation

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Excellent business moment

TripAdvisor rating 4.0/5

Alain G Business - 27/06/2017 TripAdvisor review

Excellent business trip I had 2 small issues that have been solved in few minutes so perfect! hotel very clean and well situated close my Mexican office breakfast was great rooms are rent and well equiped

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares General Manager

Novohotel June 01

TripAdvisor rating 3.0/5

John C Business - 06/06/2017 TripAdvisor review

The room minifridge had a lock on it, I don't know why. The room was comfortable, the a/c worked well. However the room was not serviced in the two nights I stayed there. I appreciate the one free bottled water! I paid for breakfast for the two nights I was there only to find out my flight out was too early to have breakfast on my last day. The hotel did not, and did not offer to refund the cost of the breakfast. The did contact and allow me to pay at the hotel for a taxi which was ready at the early hour. I appreciate that.

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures with the minifridge and mentioned with our staff about the breakfast refund in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Service issues

TripAdvisor rating 2.0/5

marinagX1963SZ Business - 02/03/2017 TripAdvisor review

Hello, Since Monday 20th I am waiting for a copy of the invoice for me to present my finance team. I had to leave the hotel, it took forever to get the invoice, as soon as I left I called the reception desk and reminded I needed a copy of the invoice on my email. I was told I would receive it on my email... nothing... by Wednesday I sent an email to the hotel requesting the invoice and explaining what I am writing here.. nothing so far. During the stay service was complicated... too long to check in... we requested early check in but had to wait until 3 pm to get a room after 9:30h flight... we were told a voucher was not needed and we could pay extras when checking out, I order dinner in the room and got a call saying U had to go down to open a voucher... I was trying to have dinner... lack of common sense to wait for the customer to at least have dinner and then push for payment... ridiculous... I used to use the hotel years ago and out company changed us to the Marriott on the side of the property in Santa Fe... we plan to go back to the competitor

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

The best experience

TripAdvisor rating 5.0/5

ac_oestela Solo travel - 26/04/2016 TripAdvisor review

all fabulous great, they treat me like a tycoon. the first-rate service. huge and tasty restaurant. It magnifies the location. rooms very very clean trained staff beautiful hotel. sleeping superbly well.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares. General Manager.

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