Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.5/5 1,065 reviews

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Description

Hotel extras

  • In the heart of Santa Fe, where everything happens

  • Enjoy exclusive perks with Le Club AccorHotels Accor Live Limitless.

  • Fully renovated hotel for a unique experience.

  • Stay with the peace of mind you deserve: Guaranteed security.

  • A stone's throw from Expo Santa Fe: Hassle-free for your event.

Our accommodation(s)

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

At Heliana, every dish blends fresh local ingredients with modern flavors, delivering quality, creativity, and exceptional service for business or leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,065 reviews

TripAdvisor Rating  3.8/5  369 reviews

Customer review rating 4.0/5

Navarro M. F. Business - Confirmed reviews ALL

smooth stance no issues

Dear Guest, We are pleased to hear that you had a comfortable and smooth stay with us. Our goal is always to provide a seamless experience, and it is rewarding to know that you encountered no issues during your visit to Novotel Mexico City Santa Fe. We truly value your preference, and we look forward to the opportunity of welcoming you back soon to provide you with an even more exceptional experience. Sincerely, Novotel Mexico City Santa Fe Management

Customer review rating 5.0/5

Jesus A. G. B. Business - Confirmed reviews ALL

The hospitality of the hosters was amazing and the rooms were always clean and organize.

Dear Guest, It is truly rewarding to hear that you had a wonderful stay with us. At Novotel, we take great pride in our hospitality and knowing that our team’s attention was amazing makes us very proud. We are also glad to hear that you found your room to be consistently clean and organized. Our housekeeping team works diligently to ensure that every space is impeccable for our guest's comfort, and your recognition means a lot to them. Thank you for choosing us for your stay in Santa Fe. We look forward to the pleasure of welcoming you back very soon! Kind regards, Novotel Mexico City Santa Fe Management

Customer review rating 0.5/5

Fabiola D. L. G. Friends - Confirmed reviews ALL

Toilet wouldn’t flush notified front desk nothing was done , as for the ac as well they either control it or she claimed it was looked at and fixed and it was extremely both nights front receptionist didn’t even try to accommodate us to another room , she as well said breakfast was included then denied when we confronted as well did get charge , burn over all the hotel we well cleaned and workers very respectful… just front receptionist needs better customer service

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We take note of the difficulties you experienced with the room facilities. We also acknowledge your comments regarding the communication about breakfast and the service received at the front desk; these points have been shared with our department heads for internal review to ensure our service standards are consistently met. It is helpful to know that you found the hotel clean and our other team members respectful. We appreciate your feedback as it allows us to monitor and improve our guest experience. Sincerely, Novotel Mexico City Santa Fe Management

Customer review rating 2.0/5

Goldie E. Couples - Confirmed reviews ALL

Location was great for the reason I was there. Easily accessible. Cleaning could have been a lot better in the room. Hairs on the towels, toilet seat, gunk in the bathroom. Floors were so slick I fell in the hallway. Tv didn’t work. Heater/air was obnoxiously loud. Maintenance banging around doing construction and working consistently throughout our stay, could hear everything. Just didn’t feel clean, disappointed stay.

Dear guest, We sincerely appreciate you sharing your feedback with us. We deeply regret that your experience did not meet the standards we strive for. While we are pleased that you found our location convenient, we are saddened to hear that issues with cleanliness and maintenance marred your stay. Your observations regarding the cleanliness and maintenance of our rooms are very valuable to us, and we have shared them with our team for the continuous improvement of our service. We hope to have the opportunity to welcome you back in the future to offer you a better experience and thus regain your trust. Sincerely, Novotel Mexico City Santa Fe Management

Customer review rating 5.0/5

Alejandro O. R. Business - Confirmed reviews ALL

This young man at the entrance, I don’t remember his name but he was fantastic. (He was wearing a black jacket). His nice tone of voice, the professionalism and level of customer service is remarkable!

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Other web-users rate our hotel

  • 155 reviews 9/10 Location
  • 413 reviews 5.9/10 Room
  • 558 reviews 8.8/10 Service
  • 8 reviews 3.8/10 WiFi
  • 178 reviews 6.3/10 Cleanliness
  • 141 reviews 6.9/10 Breakfast
  • 68 reviews 4.7/10 Value
  • 15 reviews 1.3/10 Wellness Area

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