Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.6/5 1,128 reviews

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Description

Hotel extras

  • In the heart of Santa Fe, where everything happens

  • Enjoy exclusive perks with Le Club AccorHotels Accor Live Limitless.

  • Fully renovated hotel for a unique experience.

  • Stay with the peace of mind you deserve: Guaranteed security.

  • A stone's throw from Expo Santa Fe: Hassle-free for your event.

Our accommodation(s)

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Room 1

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Heliana

At Heliana, every dish blends fresh local ingredients with modern flavors, delivering quality, creativity, and exceptional service for business or leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,128 reviews

Customer review rating 5.0/5

Jose L. R. M. Business - Confirmed reviews ALL

Estimado Huésped, Muchas gracias por compartir su experiencia con nosotros. Nos llena de satisfacción saber que disfrutó de una estancia cómoda y cálida, y que percibió a nuestro equipo como profesional, amable y siempre dispuesto a ayudar. Nos alegra especialmente que haya valorado positivamente nuestras habitaciones, el desayuno, el gimnasio, el servicio de valet parking y la atención recibida durante todo su proceso de reserva y estancia. Agradecemos de manera especial el reconocimiento al equipo de Recepción, Botones y Desayunos. Con mucho gusto compartiremos sus amables comentarios con ellos, ya que serán una gran motivación para continuar brindando un servicio excepcional. Asimismo, agradecemos su observación respecto al elevador. Entendemos que la situación pudo generar tiempos de espera mayores a los habituales y tomaremos en cuenta su comentario para seguir mejorando la experiencia de nuestros huéspedes. Nos complace también saber que nuestras iniciativas de sustentabilidad, especialmente las botellas de vidrio reutilizables, fueron de su agrado. Gracias por su preferencia como miembro del programa ALL. Esperamos tener el placer de recibirlo nuevamente muy pronto. Gerencia General Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Tobias A. H. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had such a positive experience during your stay. It is especially rewarding to hear that you enjoyed our breakfast, found our team friendly and attentive, and felt that we were always available whenever you needed assistance. Comments like yours are the greatest recognition of our efforts and motivation for our entire team. We are also pleased to know that the cleanliness, accommodations, and overall service met your expectations and contributed to making your stay such a pleasant one. Thank you once again for your kind words and recommendation. We look forward to welcoming you back to Novotel Santa Fe on your next visit to Mexico City. General Management Novotel Santa Fe Mexico City

Customer review rating 4.5/5

Monica L. V. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for taking the time to share your experience with us. We are truly delighted to know that your stay of more than two months was such a positive one and that you found your experience both comfortable and enjoyable. It is especially rewarding to receive such kind words from a long-stay guest, as they reflect the consistency and dedication of our entire team. We are pleased that you were satisfied with the accommodation, cleanliness, breakfast, WiFi service, and overall comfort throughout your stay. Your recognition of our staff is particularly meaningful. We are honored by your comments about our team and deeply appreciate your special mention of our Director and all team members who contributed to making your stay memorable. Comments like yours are a great source of motivation for everyone at Novotel Santa Fe and inspire us to continue delivering exceptional service every day. It was a pleasure having you with us, and we sincerely hope to welcome you back again in the near future. General Management Novotel Santa Fe Mexico

Customer review rating 5.0/5

Jaime F. C. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your experience with us. We are delighted to know that you had a pleasant stay and that you appreciated the cleanliness, comfort of the rooms, and our convenient location. We are especially pleased to hear that you found our team friendly and welcoming, particularly our Front Desk staff. Comments like yours are a great motivation for us to continue delivering exceptional service. We also appreciate your positive feedback regarding our sustainability efforts and are glad to know that our initiatives were well received. We look forward to welcoming you back very soon. General Management Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Roberto P. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your experience with us. We are delighted to know that you had a pleasant stay and that you enjoyed the quality of our service, the friendliness of our staff, and our delicious breakfast. We are especially pleased to hear that our Reception team, Room Service staff, Breakfast team, and Chefs contributed to making your stay such a positive experience. Comments like yours are a great source of motivation for our entire team. We also appreciate your loyalty as an ALL Classic member and your recommendation of both our hotel and the loyalty program. We look forward to welcoming you back again very soon. General Management Novotel Santa Fe Mexico City

Other web-users rate our hotel

  • 170 reviews 9.1/10 Location
  • 413 reviews 6.7/10 Room
  • 643 reviews 8.9/10 Service
  • 9 reviews 2/10 WiFi
  • 193 reviews 7.7/10 Cleanliness
  • 130 reviews 7.8/10 Breakfast
  • 96 reviews 7.9/10 Vibe

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