Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.6/5 1,110 reviews

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Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

Hotel extras

  • In the heart of Santa Fe, where everything happens

  • Enjoy exclusive perks with Le Club AccorHotels Accor Live Limitless.

  • Fully renovated hotel for a unique experience.

  • Stay with the peace of mind you deserve: Guaranteed security.

  • A stone's throw from Expo Santa Fe: Hassle-free for your event.

Our accommodation(s)

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Room 1

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Heliana

At Heliana, every dish blends fresh local ingredients with modern flavors, delivering quality, creativity, and exceptional service for business or leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,110 reviews

Customer review rating 5.0/5

Roberto P. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your experience with us. We are delighted to know that you had a pleasant stay and that you enjoyed the quality of our service, the friendliness of our staff, and our delicious breakfast. We are especially pleased to hear that our Reception team, Room Service staff, Breakfast team, and Chefs contributed to making your stay such a positive experience. Comments like yours are a great source of motivation for our entire team. We also appreciate your loyalty as an ALL Classic member and your recommendation of both our hotel and the loyalty program. We look forward to welcoming you back again very soon. General Management Novotel Santa Fe Mexico City

Customer review rating 4.0/5

Maria R. C. Business - Confirmed reviews ALL

Dear Guest, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your stay overall and appreciated the spacious rooms, as well as the in-room coffee, tea, and refillable water options. It is especially rewarding to hear that these amenities stood out positively during your visit. We also appreciate your recognition of our sustainability initiatives, particularly the refillable water bottles and water refill stations. Feedback like yours encourages us to continue pursuing more sustainable practices. At the same time, we sincerely apologize for the inconvenience regarding the pool. We understand your disappointment, especially after being informed that it was heated and then finding that the water temperature did not allow you to enjoy the facility as expected. We regret that this affected your experience and have shared your comments with the corresponding team for review. We also appreciate your feedback regarding the WiFi speed and breakfast selection, as it helps us identify opportunities for improvement. Thank you again for your valuable comments, and we hope to have the pleasure of welcoming you back in the near future. General Management Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Maria C. Families - Confirmed reviews ALL

Estimado Huésped, Muchas gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó de nuestro hotel, la excelente ubicación, la calidad del desayuno y la amabilidad de nuestro equipo. Agradecemos también su comprensión respecto a la política de check‑in. Sabemos que después de un viaje largo es importante poder acceder a la habitación lo antes posible, y aunque tratamos de ofrecer esta facilidad cuando hay disponibilidad, lamentamos cualquier inconveniente que esto pudiera haberle ocasionado. Nos alegra haber podido asignarle su habitación anticipadamente y que, en general, su estancia haya sido tan satisfactoria. Sus comentarios nos motivan a seguir brindando experiencias de alta calidad a nuestros huéspedes. Esperamos tener el gusto de recibirla nuevamente muy pronto. Gerencia General Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Paul D. H. B. Business - Confirmed reviews ALL

Estimado Huésped, Muchas gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó D. una estancia confortable y que valoró positivamente la calidad D. nuestro servicio. Nos alegra también saber que todos los aspectos D. su visita, desde su llegada hasta su salida, así como el desayuno y nuestras instalaciones, cumplieron con sus expectativas. Apreciamos especialmente su preferencia como miembro del programa ALL y su reconocimiento a nuestras iniciativas D. sustentabilidad. Comentarios como el suyo nos motivan a seguir brindando experiencias memorables y un servicio D. alta calidad. Esperamos tener el gusto D. recibirlo nuevamente muy pronto. Gerencia General Novotel Santa Fe Mexico City

Customer review rating 0.5/5

Grant L. S. Business - Confirmed reviews ALL

Dear Guest Thank you for taking the time to share your experience. We are truly sorry to read about what occurred during your stay, and we fully understand how frustrating and unacceptable this situation must have been for you—especially after a long working day and during an extended stay. Please accept our sincerest apologies for the error in your reservation handling. Having your booking canceled unexpectedly and being left without accommodation late in the evening is not only inconvenient, but also far below the standards of service and reliability that we are committed to providing. We also regret the confusion regarding your room change request. What should have been a simple upgrade process clearly turned into a serious operational failure, and for that we take full responsibility. Your feedback has been escalated immediately to our Front Office and Reservations management teams for a full investigation. We are reviewing the procedures that led to this situation to ensure that such an incident does not happen again. This includes reinforcing reservation control, communication between shifts, and proper handling of long-stay guests. We also apologize that a solution was only offered after you expressed the severity of the situation. This is not the level of responsiveness or care we aim to provide, especially to a guest staying with us for such an extended period. We truly value your trust in choosing our hotel and deeply regret that we did not meet your expectations in this instance. We hope to have the opportunity to restore your confidence in the future and provide you with the seamless and professional experience you deserved. Please do not hesitate to reach out if you would like further follow-up on your case. Novotel Santa Fe Mexico City

Other web-users rate our hotel

  • 166 reviews 9/10 Location
  • 418 reviews 6.4/10 Room
  • 636 reviews 8.8/10 Service
  • 9 reviews 2/10 WiFi
  • 187 reviews 7.4/10 Cleanliness
  • 127 reviews 7.3/10 Breakfast
  • 94 reviews 7.7/10 Vibe
  • 61 reviews 4.8/10 Value

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