Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.3/5 873 reviews

Novotel Mexico City Santa Fe - Image 1
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Description

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

Our accommodation(s)

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Room 1

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  873 reviews

TripAdvisor Rating  3.7/5  353 reviews

Comfortable stay, great service!

Customer review rating 3.5/5

Pj Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Mexico City Santa Fe. We are pleased to hear that you found our overall service to be great and appreciated the attentiveness and courtesy of our front desk staff, despite some moments of disorganization. We are delighted that you enjoyed the breakfast buffet and found your room clean and well-kept. We apologize for any inconvenience caused by the bathroom amenities and the speed of the internet connection. Your comments are invaluable to us, and we are taking steps to improve these aspects to enhance our guests\' experience. We appreciate your constructive feedback and are committed to making the necessary improvements. We hope to have the opportunity to provide you with an even better experience in the future. Sincerely, Management Novotel Mexico City Santa Fe

Good service

Customer review rating 4.0/5

Arnoldo G. D. L. F. Couples - Confirmed reviews ALL

Estimado huésped: Gracias por tomarse el tiempo para calificar su experiencia en Novotel Santa Fe Apreciamos sus amables palabras sobre nuestra propiedad, nos alegra mucho saber que encontró nuestra ubicación conveniente para explorar los restaurantes y tiendas d. Santa Fe. Si tiene alguna recomendación o sugerencia para mejorar nuestros servicios, no dude en compartirla con nosotros. Siempre estamos buscando formas d. mejorar l. experiencia d. nuestros huéspedes. Esperamos tener el placer d. recibirlo nuevamente y seguir brindándole un servicio d. calidad. Atentamente Hotel Management

Under remodel

Customer review rating 3.5/5

Mario A. Business - Confirmed reviews ALL

Very disorganized, not accommodative and poor communication

Customer review rating 1.0/5

Mel O. D. Couples - Confirmed reviews ALL

Located close to our relatives

Customer review rating 4.0/5

Ruth V. P. Families - Confirmed reviews ALL

Estimado huésped: Agradecemos sinceramente sus comentarios sobre su reciente estancia en Novotel Santa Fe. Su opinión es muy valiosa para nosotros, ya que nos permite identificar áreas de mejora y asegurar la satisfacción de nuestros huéspedes. Apreciamos mucho su comprensión durante las remodelaciones. Nos alegra que, a pesar de las obras, haya disfrutado de su estancia. Estamos trabajando arduamente para finalizar las obras y ofrecerle una experiencia aún mejor en su próxima visita. Revisaremos con los departamentos correspondientes estos hechos su observación de las almohadas. Lamentamos que no hayamos podido satisfacer su petición en esta ocasión. Gracias nuevamente por sus comentarios. Su opinión es muy valiosa para nosotros y nos ayuda a mejorar continuamente. Esperamos tener la oportunidad de brindarle una gran experiencia en su próxima visita Atentamente, Gerencia Novotel Santa Fe

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Other web-users rate our hotel

  • 177 reviews 8.7/10 Location
  • 417 reviews 4.7/10 Room
  • 476 reviews 8.2/10 Service
  • 9 reviews 7.6/10 WiFi
  • 187 reviews 5/10 Cleanliness
  • 165 reviews 4.3/10 Comfort
  • 142 reviews 6.3/10 Breakfast
  • 140 reviews 4.9/10 Food

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