Novotel Mexico City Santa Fe Hotel 4 stars

Very good perfect hospitality clenlnes highginic very much satisfied.

Staff was very nice and very polite. American Breakfast served was very good. Housekeeping was up to the mark, Front desk guys were helpful, overall enjoyed my stay & will definitely recommend.

Rooms lack good tv, overall aesthetic is little old

Experience with Novotel was extremely satisfying. Very helpful & polite team.

Well maintained, cleaning everyday, very nice breakfast included. Supportive staff

Well trained staff always willing to be of help. Excellent location. Excellent Room Service. Excellent breakfast.

I have always a great experience staying in Santa fe

Very extraordinary pet friendly experience

Great location access the street from a very nice shopping mall. Many good restaurants nearby. The Mexican restaurant at the Hilton was fabulous. My room was clean and comfortable. Was hoping to see the pool. Maybe next time! The key cards didn’t work numerous times. Aside from one, somewhat rude, staff member, it was a nice stay.

We had stayed in other Novotel with positive experiences but this time was not good. First day air conditioner was broken and the worker spent 30 minutes in and out our room fixing it and lots dust coming out from ceiling and I had to call housekeeping to come clean the floor. Hotel concierge service is major problem. They charged my family 1100 pesos per person for total of $3300 to put us in a group tour in a dirty van and others pay $600. We had to get up early to sit in traffic for them to go pick up others in downtown. Tour was cut short because they had to drop off others. We also pay for lunch extra $600. We paid a high price trusting hotel services thinking good Novotel quality tour but this is not the case. It is more like a rip-off by the hotel concierge service. Breakfast is good and the neighborhood is clean.

As a silver member of the AccorHotels I understood am entitled to an extended stay till 5pm without charge, subject to availability. I was told there was no available rooms! But when I made a booking online & showed the receptionist that there were rooms available, he changed his reason for not being able to extend my stay due to Novotel’s policy. I suggest you don’t make offers if you’re not willing to implement them.

The hotel is located in Santa Fe where all the big hotels are. It has an easy access and a friendly staff always ready to help with taxis. The rooms are nice but our was cold when we arrived. We booked an executive room so we were put on the 6th floor and were supposed to have robes and slippers, we did not. It took 2 calls and a long wait to get them. The shower, albeit very beautiful never got hot.The breakfast offerings were varied but not very international. The best was the omelet cook!I was very impressed to find lactose free milk! The waiter remembered the 2nd day what I wanted!Excellent service:)

The hotel allowed drunk and noisy guests be yelling outside my door at 3 am in the morning. When I complained. They just said, that these drunk persons were coming back from their Christmas celebration like kinda accepting it was an acceptable situation

Excellent business trip I had 2 small issues that have been solved in few minutes so perfect! hotel very clean and well situated close my Mexican office breakfast was great rooms are rent and well equiped

The room minifridge had a lock on it, I don't know why. The room was comfortable, the a/c worked well. However the room was not serviced in the two nights I stayed there. I appreciate the one free bottled water! I paid for breakfast for the two nights I was there only to find out my flight out was too early to have breakfast on my last day. The hotel did not, and did not offer to refund the cost of the breakfast. The did contact and allow me to pay at the hotel for a taxi which was ready at the early hour. I appreciate that.