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Novotel Mexico City Santa Fe Hotel 4 stars

TripAdvisor rating 3.5/5 279 reviews
Novotel Mexico City Santa Fe
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+ 23 Services
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Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Table tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75
Col Centro de Ciudad Santa Fe
01210
mexico city
mexico

Tel: +525591777700

Fax: (+52)5591777701

Contact email

Check-in from 15h00

Check out up to 13h00

  • By plane

    INTL BENITO JUAREZ At 20km / 12.43 miles

  • By plane

    INTL TOLUCA At 44km / 27.34 miles

  • By train

    Autobuses Norte At 15.3km / 9.51 miles

  • By train

    Autobuses Poniente At 15.3km / 9.51 miles

  • By train

    Autobuses Sur At 12.5km / 7.77 miles

GPS :19.366697, -99.259129

Our accommodations

Standard Room with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Standard room with 2 double beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Superior Room with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Superior room with 2 double beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Executive Room with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with 2 double beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

365

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Soccer, American Football, Basketball and Tennis matches and even concerts are shown every week, so you can watch your favourite event on a big screen TV whilst enjoying an international or local drink in a relaxed and easy going environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Mexico City Santa Fe

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,625 reviews

tripadvisor

TripAdvisor Rating 3.5/5

279 reviews

Ingeniero

Customer review rating 4.4/5

Hector C. Business - 30/11/2019 Confirmed reviews ALL

it was great...clean, practical, confortable and spacious hotel.

Good value for location

Customer review rating 4.4/5

Jack H. Business - 26/11/2019 Confirmed reviews ALL

good front desk service good room service and menu fast breakfast good service all around

Dear Jack H., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares General Manager

Good

Customer review rating 4.4/5

Ernest Business - 21/11/2019 Confirmed reviews ALL

It was ok, no news neither surprises. Staff ok, valet parking slow as always, very clean and refurbished room, nice bed. I can stay back again the only thing on the breakfast menu is that it's the same and there are no variations in the buffett.

Dear Ernest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have share your comments to Front Desk and Food and Beverage departments to take the appropriate measures to address the problems you mentioned in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Comfort

Customer review rating 4.4/5

Patricia M. Business - 17/11/2019 Confirmed reviews ALL

Great service from staff at reception and everyday with complementary transportation to Tec de Monterrey Campus

Dear Patricia, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Personable staff makes the difference!

Customer review rating 4.4/5

Marcia M. Business - 16/11/2019 Confirmed reviews ALL

It is the wonderful people at this hotel that make the difference. Miguel, Dania, Jesus, Armando, Eddie, and Maru were all wonderful hosts. They make you feel like you are in their home. Any request I had throughout my stay was fulfilled with a smile and expeditiously. In addition, my bed was comfortable, the food in the restaurant was good, the transportation they had arranged for me to and from the airport was a seamless process and prompt, and the area the hotel was located in had great shopping when I was done with work each day. Great job!!

Dear Miss M., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares General Manager

Great location, facilities need an overhaul

Customer review rating 4.4/5

Stella N. Business - 11/11/2019 Confirmed reviews ALL

Great customer service from the reception. I would like to call out Citlali who was extremely attentive and accommodating. The regular floor were old, moldy, and the walls dirty. The bathroom smelled clean due to the high amount of Clorox, the carpet was disgusting. Due to my allergies, later in the evening I was able to upgrade for fee to the executive floor which has been renovated. This was a much better experience and hope for an entire renovation. Location is the best.

Dear Miss N., Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive comments, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Likewise we thank you for mentioning our areas of opportunity, please be assured that we have shared your observations regarding the carpet and bathroom to our Housekeeping department to take the measures that are within our reach in order to improve the quality of our services. We sincerely appreciate that you have shared this matter with us and we trust that you will give us a new opportunity to offer you an optimal service. Sincerely, Napoleon Flores Mares General Manager

Business Trip

Customer review rating 4.4/5

A.z. Business - 07/11/2019 Confirmed reviews ALL

Satisfied. Thank You.

Dear AZuazua, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Satisfactory

Customer review rating 4.4/5

Ana Business - 23/10/2019 Confirmed reviews ALL

Adequate. Nice room.

Good experience

Customer review rating 4.4/5

Jose Business - 11/10/2019 Confirmed reviews ALL

It was good!!!

Dear Jose, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

A disappointment

TripAdvisor rating 3.5/5

Trail571825 Family - 11/10/2019 TripAdvisor review

We had stayed in other Novotel with positive experiences but this time was not good. First day air conditioner was broken and the worker spent 30 minutes in and out our room fixing it and lots dust coming out from ceiling and I had to call housekeeping to come clean the floor. Hotel concierge service is major problem. They charged my family 1100 pesos per person for total of $3300 to put us in a group tour in a dirty van and others pay $600. We had to get up early to sit in traffic for them to go pick up others in downtown. Tour was cut short because they had to drop off others. We also pay for lunch extra $600. We paid a high price trusting hotel services thinking good Novotel quality tour but this is not the case. It is more like a rip-off by the hotel concierge service. Breakfast is good and the neighborhood is clean.

Muy confortable la estancia

Customer review rating 4.4/5

Excelente A. Y. S. Business - 07/10/2019 Confirmed reviews ALL

Todo excelente.

Estimado Huésped, Agradecemos el tiempo que nos brinda al hacernos llegar su opinión, cada comentario de nuestros huéspedes nos compromete a tener un mejor s. y mantener óptimas nuestras instalaciones. Haremos extensivas sus agradables observaciones a nuestro equipo, estoy seguro que estas servirán de estímulo ya que continuamente nos esforzamos en mejorar la calidad de nuestros servicios y poder cumplir con las expectativas de nuestros clientes. Una vez más agradecemos que haya compartido su experiencia con nosotros, quedamos a la espera de darle la bienvenida de nuevo en nuestros hoteles y aprovechamos la oportunidad para saludarle. Atentamente, Napoleon Flores Mares Gerente General

Good

Customer review rating 4.4/5

Anonymous Business - 07/10/2019 Confirmed reviews ALL

Good service, but I didn't receive jet my invoice

Mediocre

Customer review rating 4.4/5

Anonymous Business - 05/10/2019 Confirmed reviews ALL

Pool was nice. Breakfast was ok. Dinner was not good. Bar was disappointing, waiter did not come to ask what you wanted to have. We had to ask him. Water pressure in shower was not good and temperature went up and down.

Dear Guest, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares General Manager

business hotel

Customer review rating 4.4/5

Anonymous Business - 05/10/2019 Confirmed reviews ALL

safe environment and business type hotel

Estimado Huésped, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Mexico City Santa Fe. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Napoleon Flores Mares Gerente General

Excellent

Customer review rating 4.4/5

Rene Business - 02/10/2019 Confirmed reviews ALL

comfortable and satisfying

Dear Rene, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General
Customer review rating 4.4/5

Ana Families - 18/09/2019 Confirmed reviews ALL

Leaving my car at the vale they stole my iPhone charger

Estimada Ana, Ante todo queremos agradecerle que nos haya hecho partícipes de sus comentarios sobre su estancia en el Novotel Mexico City Santa Fe. Lamentamos los hechos que nos describe y le transmitimos nuestras más sinceras disculpas. Nuestro objetivo prioritario es ofrecerle la mejor calidad de servicio durante su estancia; por ello, todo comentario positivo o negativo es objeto de nuestra reflexión y análisis. Hemos transmitido de inmediato sus comentarios al equipo de valet parking, le aseguramos que las medidas necesarias serán puestas en marcha con el fin de mejorar la calidad de nuestras prestaciones. Esperamos poder seguir contando con su confianza y que nos brinde la oportunidad de ofrecerle de nuevo nuestros servicios. A la espera de darle la bienvenida de nuevo en un hotel Novotel, aprovechamos la oportunidad para saludarle Atentamente. Napoleon Flores Mares Gerente General

Very good experience, breakfast was delicious thanks!

Customer review rating 4.4/5

Ivan R. Business - 17/09/2019 Confirmed reviews ALL

Very good experience, breakfast was delicious thanks! I also enjoyed the room decorations and furniture... the only minus was the lack of ventilation in my room... it turned very humid after showering and my clothing was a bit damp in the closet.

Estimado Ivan, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Mexico City Santa Fe. Es siempre un placer recibir comentarios positivos, haremos extensivas sus observaciones a nuestro equipo, estoy seguro que estos comentarios les servirán de estímulo. De igual forma le agradecemos nos haga mención de nuestras áreas de oportunidad, por favor tenga por seguro que hemos compartido sus observaciones respecto al aire acondicionado para tomar las medidas que se encuentren a nuestro alcance con el fin de mejorar la calidad de nuestros servicios. Reciba un cordial saludo. Napoleon Flores Mares Gerente General

Costumer service was the best part

Customer review rating 4.4/5

Laura E. Business - 16/09/2019 Confirmed reviews ALL

Very kind people, always willing to help and with the best humor, respectful and warm staff.

Dear Laura, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and also thank you for metioning our opportunity areas (key card and hair dryer) please rest assured that we will take the necessary measures in order to improve the quality of our services and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General
Customer review rating 4.4/5

Zoltan M. Business - 12/09/2019 Confirmed reviews ALL

The minibar fridge wasnt working. No English speaking tv channels The heating system not working right- first two nites it was 16 celsius at nite in the room The phone plug broken The shower water goes on the bathroom floor and the hallway carpet You want anything else... ? Great experience- lol

Dear Zoltan, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with all our staff in order to prevent any future occurrence with TV channels, AC system, phone and shower. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Good with some disapointments

Customer review rating 4.4/5

Silvio Business - 06/09/2019 Confirmed reviews ALL

The room is quiet good, new TV with good set of channels. The location of the hotel i very good. The pillows were terrible, in spite there are 4 pillows, all pillows are the same, smalls and hard. I also received letters informing me that I have debts and should fix that, I did not like this. I am a frequent traveler, and it is the first hotel I have received such letter.

Dear Silvio Cezar M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares Gerente General
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