Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.5/5 1,061 reviews

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Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

Hotel extras

  • In the heart of Santa Fe, where everything happens

  • Enjoy exclusive perks with Le Club AccorHotels Accor Live Limitless.

  • Fully renovated hotel for a unique experience.

  • Stay with the peace of mind you deserve: Guaranteed security.

  • A stone's throw from Expo Santa Fe: Hassle-free for your event.

Our accommodation(s)

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

At Heliana, every dish blends fresh local ingredients with modern flavors, delivering quality, creativity, and exceptional service for business or leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,061 reviews

TripAdvisor Rating  3.8/5  370 reviews

Customer review rating 5.0/5

Jesus A. G. B. Business - Confirmed reviews ALL

The hospitality of the hosters was amazing and the rooms were always clean and organize.

Customer review rating 0.5/5

Fabiola D. L. G. Friends - Confirmed reviews ALL

Toilet wouldn’t flush notified front desk nothing was done , as for the ac as well they either control it or she claimed it was looked at and fixed and it was extremely both nights front receptionist didn’t even try to accommodate us to another room , she as well said breakfast was included then denied when we confronted as well did get charge , burn over all the hotel we well cleaned and workers very respectful… just front receptionist needs better customer service

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We take note of the difficulties you experienced with the room facilities. We also acknowledge your comments regarding the communication about breakfast and the service received at the front desk; these points have been shared with our department heads for internal review to ensure our service standards are consistently met. It is helpful to know that you found the hotel clean and our other team members respectful. We appreciate your feedback as it allows us to monitor and improve our guest experience. Sincerely, Novotel Mexico City Santa Fe Management

Customer review rating 2.0/5

Goldie E. Couples - Confirmed reviews ALL

Location was great for the reason I was there. Easily accessible. Cleaning could have been a lot better in the room. Hairs on the towels, toilet seat, gunk in the bathroom. Floors were so slick I fell in the hallway. Tv didn’t work. Heater/air was obnoxiously loud. Maintenance banging around doing construction and working consistently throughout our stay, could hear everything. Just didn’t feel clean, disappointed stay.

Customer review rating 5.0/5

Alejandro O. R. Business - Confirmed reviews ALL

This young man at the entrance, I don’t remember his name but he was fantastic. (He was wearing a black jacket). His nice tone of voice, the professionalism and level of customer service is remarkable!

Customer review rating 4.5/5

Maria T. Solo - Confirmed reviews ALL

The room was comfortable, staff was kind and attentive, and the breakfast, the best part of this hotel, was amazing.

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Other web-users rate our hotel

  • 157 reviews 9/10 Location
  • 415 reviews 5.9/10 Room
  • 557 reviews 8.8/10 Service
  • 8 reviews 6/10 WiFi
  • 180 reviews 6.3/10 Cleanliness
  • 140 reviews 7/10 Breakfast
  • 137 reviews 5.4/10 Food
  • 15 reviews 1.3/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.