Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.3/5 879 reviews

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Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  879 reviews

TripAdvisor Rating  3.5/5  352 reviews

Estancia agradable

Customer review rating 4.5/5

Luis U. Business - Confirmed reviews ALL

Buen buffet

Estimado Sr. U. Agradecemos enormemente se haya tomado el tiempo de compartir sus comentarios sobre su reciente estancia en nuestro hotel. Es gratificante saber que hemos cumplido con sus expectativas. Si tiene alguna sugerencia para mejorar nuestros servicios, no dude en hacérnoslo saber. Siempre estamos buscando formas de mejorar la experiencia de nuestros huéspedes Esperamos tener el placer de recibirlo nuevamente en un futuro cercano. Atentamente Elena Onofre Jefe de Recepción

One of the best hotel

TripAdvisor rating 5.0/5

Roshan_Arya Business - TripAdvisor review

The food at Novotel Mexico City is excellent, with a variety of options that cater to both local and international tastes. The breakfast buffet is a highlight, offering fresh fruit, pastries, traditional Mexican dishes, and more. Their restaurant has a good selection for lunch and dinner, and each dish is beautifully presented with fresh ingredients. The service complements the quality of the food; the staff is attentive, friendly, and knowledgeable about the menu, making great recommendations. Dining here is a pleasant experience overall, with a comfortable ambiance and a team that makes you feel welcome.

Dear Roshan Arya, We are delighted to receive your wonderful comments about your experience at Novotel Mexico City Santa Fe. We sincerely appreciate you taking the time to share your very special opinion. It is a pleasure to know that you enjoyed our gastronomic offerings, both at the breakfast buffet and at the restaurant for lunch and dinner. We pride ourselves on offering a variety of options that cater to local and international tastes, and it is gratifying to know that each dish was to your liking. We appreciate your compliments on the presentation of the dishes and the freshness of the ingredients. We strive to provide not only delicious meals, but also an enjoyable and memorable dining experience. We are pleased to know that our attentive and friendly staff contributed positively to your experience, providing sound recommendations and creating a welcoming atmosphere. Your feedback is a great motivation for our entire team and drives us to continue to provide excellent service. It is especially encouraging to know that you felt welcome and that your dining experience was pleasant thanks to the efforts of our team. We look forward to the honor of welcoming you again in the future and continuing to provide you with the excellent service you deserve. We sincerely appreciate your kind words and your recognition of our efforts. Yours sincerely, Elena Onofre Front Desk Manager

Good service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good service and friendly staff made the work in progress renovations seamless

Dear Ms. Mejia, We are glad to hear that you received good service and that the friendliness of our staff meant that the ongoing renovations did not affect your stay. We sincerely appreciate you taking the time to share your positive comments with us. We are especially pleased to know that our team contributed significantly to your satisfaction. We will share your kind words with our entire team, as your comments are a great motivation to continue providing quality service. We look forward to the honor of welcoming you again in the future and to continue to provide you with the excellent service you deserve. Yours sincerely, Elena Onofre Front Desk Manager

Good stay and we'll located

Customer review rating 4.5/5

Ali E. Business - Confirmed reviews ALL

Nice staff, nice food and clean places

Dear Mr. E., We are glad to hear that you had a good stay at Novotel Mexico City Santa Fe and that our location, friendly staff, food and cleanliness of our facilities were to your liking. We sincerely appreciate you taking the time to share your experience with us. If you have any additional suggestions or comments to further improve our services, please do not hesitate to share them with us. Your feedback is very valuable and helps us to continue to improve. We hope to have the honor of welcoming you again in the future and continue to provide you with the excellent service you deserve. Yours sincerely, Elena Onofre Front Desk Manager Novotel Mexico City Santa Fe

All Good

Customer review rating 4.5/5

Luis Business - Confirmed reviews ALL

Thanks you for all the attentions

Dear Mr. Cuevas Thank you for taking the time to rate your experience at Novotel Santa Fe. We are glad to hear that your stay with us was so positive. If you have any suggestions for improving our services, please do not hesitate to let us know. We are always looking for ways to improve our guests' experience. We look forward to having the pleasure of welcoming you back in the future. Sincerely Elena Onofre Front Desk Manager

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Other web-users rate our hotel

  • 188 reviews 8.7/10 Location
  • 425 reviews 5.1/10 Room
  • 462 reviews 8/10 Service
  • 12 reviews 8.2/10 WiFi
  • 199 reviews 4.8/10 Cleanliness
  • 140 reviews 4.7/10 Food
  • 137 reviews 6.8/10 Breakfast
  • 128 reviews 4.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.