Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.4/5 919 reviews

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Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

ALLSAFE approved hotel

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  919 reviews

TripAdvisor Rating  3.5/5  343 reviews

Friendly and helpful staff…average amenities

Customer review rating 2.5/5

Kevin Families - Confirmed reviews ALL

Rooms were well kept and had most typical amenities. Breakfasts were included and very well done. Gym is very outdated (weight machine, bikes, ellipse) and has several pieces that make no sense (abs crunch, some odd stretch bench and too many outdated treadmills for example) given the small allotment of space. Several pieces were broken…ellipse. Pool liner was floating separately from the pool sides. Time to definitely upgrade in the leisure department!

Dear Kevin Laverne G. Thank you for taking the time to tell us about your experience at the Novotel Mexico City Santa Fe. We sincerely apologize that your experience did not meet your expectations; please accept our sincerest apologies. At Novotel, we strive to provide a superior service experience to every guest; therefore, your feedback is very important to us. Please be assured that we will take your observation with full importance and implement improvements in our service. We appreciate the time you have taken to share your concerns with us and hope that you will give us the opportunity to provide you with better service in the near future. Sincerely, Elena Onofre Front Office Manager

Estancia agradable

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Estancia agradable

Good stay in general

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

All was well, except the air conditioning didn't work and it was cold at night. It took about an hour to call the front desk and service to get a little heater so I could sleep.

Ok Hotel but the pool’s noise is unbearable

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

On the 8th floor, where me and my colleague were situated, the unbearable loud noise coming every 5 minutes from the pool made both of us in different rooms not having one night of correct sleep. When I asked to change rooms, unfortunately the hotel hadn’t any available.

Bad service

Customer review rating 1.5/5

Edgar T. Business - Confirmed reviews ALL

They don’t have refrigerators in the rooms, the customer service is very bad

Dear Edgar T., Thank you for taking the time to share with us your experience at the Novotel Mexico City Santa Fe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for each of our guests; therefore, your feedback is very important to us. Please be assured that we are taking the appropriate steps with our service staff to resolve the issue immediately and prevent it from occurring again in the future. We thank you for sharing your valuable feedback with us and hope that you will give us the opportunity to provide you with better service in the near future. Sincerely, Elena Onofre Front Office Manager

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Other web-users rate our hotel

  • 179 reviews 8.9/10 Location
  • 369 reviews 5.4/10 Room
  • 467 reviews 7.7/10 Service
  • 7 reviews 9/10 WiFi
  • 158 reviews 5.1/10 Cleanliness
  • 108 reviews 7/10 Breakfast
  • 104 reviews 4.7/10 Amenities
  • 13 reviews 1.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.