Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.5/5 1,130 reviews

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Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

Hotel extras

  • In the heart of Santa Fe, where everything happens

  • Enjoy exclusive perks with Le Club AccorHotels Accor Live Limitless.

  • Fully renovated hotel for a unique experience.

  • Stay with the peace of mind you deserve: Guaranteed security.

  • A stone's throw from Expo Santa Fe: Hassle-free for your event.

Our accommodation(s)

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Heliana

At Heliana, every dish blends fresh local ingredients with modern flavors, delivering quality, creativity, and exceptional service for business or leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,130 reviews

Customer review rating 5.0/5

Paul D. H. B. Business - Confirmed reviews ALL

Good service

Estimado Huésped, Muchas gracias por compartir su experiencia con nosotros. Nos complace saber que disfrutó D. una estancia confortable y que valoró positivamente la calidad D. nuestro servicio. Nos alegra también saber que todos los aspectos D. su visita, desde su llegada hasta su salida, así como el desayuno y nuestras instalaciones, cumplieron con sus expectativas. Apreciamos especialmente su preferencia como miembro del programa ALL y su reconocimiento a nuestras iniciativas D. sustentabilidad. Comentarios como el suyo nos motivan a seguir brindando experiencias memorables y un servicio D. alta calidad. Esperamos tener el gusto D. recibirlo nuevamente muy pronto. Gerencia General Novotel Santa Fe Mexico City

Customer review rating 0.5/5

Grant L. S. Business - Confirmed reviews ALL

Awful experience. I was here for work on a 34 night stay and asked for a larger bed. They said Friday I could change. Then I was told Thursday. On my return from work on Thursday I was told my booking was canceled and the hotel is now full. I can come back Friday to get the room with a bigger bed. But for Thursday I had zero accommodation. It was a mix up I was told. But only after saying I will sleep in the lobby they offered to find me accommodation elsewhere. This was at 2130 at night after a very early start and was not what I needed. They claimed I checked out previously but all of this was completely driven by the hotel.

Dear Guest Thank you for taking the time to share your experience. We are truly sorry to read about what occurred during your stay, and we fully understand how frustrating and unacceptable this situation must have been for you—especially after a long working day and during an extended stay. Please accept our sincerest apologies for the error in your reservation handling. Having your booking canceled unexpectedly and being left without accommodation late in the evening is not only inconvenient, but also far below the standards of service and reliability that we are committed to providing. We also regret the confusion regarding your room change request. What should have been a simple upgrade process clearly turned into a serious operational failure, and for that we take full responsibility. Your feedback has been escalated immediately to our Front Office and Reservations management teams for a full investigation. We are reviewing the procedures that led to this situation to ensure that such an incident does not happen again. This includes reinforcing reservation control, communication between shifts, and proper handling of long-stay guests. We also apologize that a solution was only offered after you expressed the severity of the situation. This is not the level of responsiveness or care we aim to provide, especially to a guest staying with us for such an extended period. We truly value your trust in choosing our hotel and deeply regret that we did not meet your expectations in this instance. We hope to have the opportunity to restore your confidence in the future and provide you with the seamless and professional experience you deserved. Please do not hesitate to reach out if you would like further follow-up on your case. Novotel Santa Fe Mexico City

Customer review rating 4.0/5

Enrique E. C. C. Business - Confirmed reviews ALL

Everything fine. Nice hotel, but I found the gym presented some availabiilty issues. One out of two treadmills were out of service and the rest of the equipment was of good quality but not enough to complete a normal trainning routine.

Near guest Thank you for sharing your experience with us. We are pleased to know that you appreciated our location and found your stay overall enjoyable. We sincerely regret the inconvenience you experienced regarding the gym facilities, particularly the availability of equipment and the maintenance of the treadmills. Your feedback is very important to us and has been shared with the corresponding team to ensure improvements are made, allowing our guests to enjoy a complete and satisfactory workout experience. We appreciate your comments and hope to have the opportunity to welcome you again in the near future. Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Andrea R. E. Business - Confirmed reviews ALL

My experience was great, all the staff members were so kind, and if we ask for help they kindly helped us, definitely a great hotel and highly recommended, I loved the buffet breakfast, was the best.

Dear Guest Thank you very much for sharing your wonderful experience with us. We are truly delighted to know that your stay was amazing and that you especially enjoyed our buffet breakfast. It is very rewarding to hear that every member of our team made a positive impression with their kindness and willingness to assist you. Your recognition of our housekeeping team and the cleanliness of the rooms is also greatly appreciated. Comments like yours inspire us to continue delivering exceptional service and memorable stays to all our guests. We look forward to welcoming you again very soon. Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Ana M. C. Couples - Confirmed reviews ALL

Location, cleanliness, great size rooms, customer service and great value for the price is what you find at this hotel! We will be back!

Dear Guest Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our excellent location in Santa Fe, as well as the cleanliness, spacious rooms, and the quality of our service. It is especially rewarding to hear that you felt at home and found great value during your stay. We also truly appreciate your kind recognition of our front desk team; your comments will gladly be shared with them. We look forward to welcoming you again very soon. Novotel Santa Fe Mexico City

Other web-users rate our hotel

  • 165 reviews 9.1/10 Location
  • 418 reviews 6.4/10 Room
  • 638 reviews 8.9/10 Service
  • 9 reviews 2/10 WiFi
  • 187 reviews 7.4/10 Cleanliness
  • 129 reviews 7.3/10 Breakfast
  • 94 reviews 7.7/10 Vibe
  • 61 reviews 4.8/10 Value

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