It was a good experience, very friendly and helpful staff.

Covid handled very well. Stay felt as 'normal' as can be expected at the present time. Staff friendly and helpful. Particularly liked the Gold welcome drink - rare to be able to choose a drink which includes spirits - usually limited to beer and wine - was much appreciated that at this Novotel I could choose a cocktail.

We had very good experience and homely

Hotel is very good but i m from india so i didn't eat indian food 4 days because you don't have indian food. So, please add indian food also in your menu

The staff is very nice. Even they don't understand our language, they tried to give us the best experience we can have

Had a great experience. I spent two nights here and I must say everything was excellent. Comfortable room, good customer service and last but not the least awesome breakfast. Definitely recommend this hotel to others.

We stayed for a week in the property. Our experience from the pick up from the airport, checking in process, stay in the hotel, friendly nature of the staff, accessibility to shops,covid test every thing put together was excellent. Our special mention to the transport manager he was extremely helpful.

We had stayed in other Novotel with positive experiences but this time was not good. First day air conditioner was broken and the worker spent 30 minutes in and out our room fixing it and lots dust coming out from ceiling and I had to call housekeeping to come clean the floor. Hotel concierge service is major problem. They charged my family 1100 pesos per person for total of $3300 to put us in a group tour in a dirty van and others pay $600. We had to get up early to sit in traffic for them to go pick up others in downtown. Tour was cut short because they had to drop off others. We also pay for lunch extra $600. We paid a high price trusting hotel services thinking good Novotel quality tour but this is not the case. It is more like a rip-off by the hotel concierge service. Breakfast is good and the neighborhood is clean.

As a silver member of the AccorHotels I understood am entitled to an extended stay till 5pm without charge, subject to availability. I was told there was no available rooms! But when I made a booking online & showed the receptionist that there were rooms available, he changed his reason for not being able to extend my stay due to Novotel’s policy. I suggest you don’t make offers if you’re not willing to implement them.

The hotel is located in Santa Fe where all the big hotels are. It has an easy access and a friendly staff always ready to help with taxis. The rooms are nice but our was cold when we arrived. We booked an executive room so we were put on the 6th floor and were supposed to have robes and slippers, we did not. It took 2 calls and a long wait to get them. The shower, albeit very beautiful never got hot.The breakfast offerings were varied but not very international. The best was the omelet cook!I was very impressed to find lactose free milk! The waiter remembered the 2nd day what I wanted!Excellent service:)

The hotel allowed drunk and noisy guests be yelling outside my door at 3 am in the morning. When I complained. They just said, that these drunk persons were coming back from their Christmas celebration like kinda accepting it was an acceptable situation

Excellent business trip I had 2 small issues that have been solved in few minutes so perfect! hotel very clean and well situated close my Mexican office breakfast was great rooms are rent and well equiped

The room minifridge had a lock on it, I don't know why. The room was comfortable, the a/c worked well. However the room was not serviced in the two nights I stayed there. I appreciate the one free bottled water! I paid for breakfast for the two nights I was there only to find out my flight out was too early to have breakfast on my last day. The hotel did not, and did not offer to refund the cost of the breakfast. The did contact and allow me to pay at the hotel for a taxi which was ready at the early hour. I appreciate that.

Hello, Since Monday 20th I am waiting for a copy of the invoice for me to present my finance team. I had to leave the hotel, it took forever to get the invoice, as soon as I left I called the reception desk and reminded I needed a copy of the invoice on my email. I was told I would receive it on my email... nothing... by Wednesday I sent an email to the hotel requesting the invoice and explaining what I am writing here.. nothing so far. During the stay service was complicated... too long to check in... we requested early check in but had to wait until 3 pm to get a room after 9:30h flight... we were told a voucher was not needed and we could pay extras when checking out, I order dinner in the room and got a call saying U had to go down to open a voucher... I was trying to have dinner... lack of common sense to wait for the customer to at least have dinner and then push for payment... ridiculous... I used to use the hotel years ago and out company changed us to the Marriott on the side of the property in Santa Fe... we plan to go back to the competitor

all fabulous great, they treat me like a tycoon. the first-rate service. huge and tasty restaurant. It magnifies the location. rooms very very clean trained staff beautiful hotel. sleeping superbly well.