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Novotel Mexico City Santa Fe Hotel 4 stars

Customer review rating 4.4/5 4,034 reviews

ALLSAFE approved hotel

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Novotel Mexico City Santa Fe
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+ 20 Services

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Cash machine (nearby)
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Table tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75
Col Centro de Ciudad Santa Fe
01210 mexico city
mexico

Tel: +525591777700

Fax: (+52)5591777701

Check-in from 15h00

Check out up to 13h00

  • By plane

    INTL BENITO JUAREZ At 20km / 12.43 miles

  • By plane

    INTL TOLUCA At 44km / 27.34 miles

  • By train

    Autobuses Norte At 15.3km / 9.51 miles

  • By train

    Autobuses Poniente At 15.3km / 9.51 miles

  • By train

    Autobuses Sur At 12.5km / 7.77 miles

GPS :19.366697, -99.259129

Our accommodation(s)

Our restaurants and bars

365

Type of cuisine: International

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

LOBBY BAR

Soccer, American Football, Basketball and Tennis matches and even concerts are shown every week, so you can watch your favourite event on a big screen TV whilst enjoying an international or local drink in a relaxed and easy going environment.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Mexico City Santa Fe

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,034 reviews

TripAdvisor Rating 3.5/5

293 reviews

1 week stay in Novotel Santafe, Mexico City

TripAdvisor rating 4.0/5

Sumethra 20/09/2021 TripAdvisor review

We stayed for a week in the property. Our experience from the pick up from the airport, checking in process, stay in the hotel, friendly nature of the staff, accessibility to shops,covid test every thing put together was excellent. Our special mention to the transport manager he was extremely helpful.

Well Located

Customer review rating 3.5/5

Juan Friends - 08/09/2021 Confirmed reviews ALL

Nice Hotel! Basic! Well locted. Great deal for what you pay.

Dear Juan Jorge S., We are very grateful that you have chosen Novotel Mexico City Santa Fe. We are very pleased that you enjoyed your stay. We hope to have the opportunity to welcome you again. Sincerely, Susana Uribe Flores Gerente General

Well located

Customer review rating 4.0/5

Anonymous Couples - 06/09/2021 Confirmed reviews ALL

Truly amazing

Dear Rafael R., Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe and thank you for sharing such good comments about your stay, motivating us to continue our effort to meet your expectations of comfort and rest with a warm and friendly service . We hope to have the opportunity to serve you again Sincerely, Susana Uribe Flores Gerente General

Good Stay

Customer review rating 4.5/5

Rajkumar S. Solo - 01/09/2021 Confirmed reviews ALL

Good and Friendly Staff

Dear Rajkumar S., We are very grateful that you have chosen Novotel Mexico City Santa Fe. We are very pleased that you enjoyed your stay. We hope to have the opportunity to welcome you again. Sincerely, Susana Uribe Flores Gerente General

Excellent stay and staff

Customer review rating 5.0/5

Kenil K. Solo - 31/08/2021 Confirmed reviews ALL

Mr. juan is very nice person

Dear Kenil Ileshbhai k., We are very grateful that you have chosen Novotel Mexico City Santa Fe. We are very pleased that you enjoyed your stay. We hope to have the opportunity to welcome you again. Sincerely, Susana Uribe Flores Gerente General

Very good perfect Great fully satisfied. The best stay

Customer review rating 5.0/5

Sangeeta J. B. Families - 27/08/2021 Confirmed reviews ALL

Very good perfect hospitality clenlnes highginic very much satisfied.

Dear Sangeeta Jyotish B., Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe and thank you for sharing such good comments about your stay, motivating us to continue our effort to meet your expectations of comfort and rest with a warm and friendly service . We hope to have the opportunity to serve you Sincerely, Susana Uribe Flores Gerente General

Well located, Good stay

Customer review rating 4.5/5

Bipinchandra P. Business - 17/08/2021 Confirmed reviews ALL

Staff was very nice and very polite. American Breakfast served was very good. Housekeeping was up to the mark, Front desk guys were helpful, overall enjoyed my stay & will definitely recommend.

Dear Bipinchandra P., Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe and thank you for sharing such good comments about your stay, motivating us to continue our effort to meet your expectations of comfort and rest with a warm and friendly service . We hope to have the opportunity to serve you again Sincerely, Susana Uribe Flores Gerente General

Good Location, but rooms are old

Customer review rating 3.0/5

Aj Solo - 16/08/2021 Confirmed reviews ALL

Rooms lack good tv, overall aesthetic is little old

Dear Ajay Krishnan M., Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe. I take note of your comments about our areas of opportunity, they are extremely useful to us to contribute to our commitment to offer our guests a pleasant rest. It will be a pleasure to serve you on your next visits to Mexico City! Sincerely, Susana Uribe Flores General Manager

Well located. Enjoyed the stay.

Customer review rating 4.5/5

Rajni A. Couples - 08/08/2021 Confirmed reviews ALL

Experience with Novotel was extremely satisfying. Very helpful & polite team.

Dear Rajni A., Thank you very much for taking the time to share your experience at Novotel Mexico City Santa Fe and thank you for sharing such good comments about your stay, motivating us to continue our effort to meet your expectations of comfort and rest with a warm and friendly service . We hope to have the opportunity to serve you again Sincerely, Susana Uribe Flores Gerente General

Good Stay

Customer review rating 4.0/5

Sanjeev Business - 08/08/2021 Confirmed reviews ALL

Well maintained, cleaning everyday, very nice breakfast included. Supportive staff

Dear Sanjeevkumar Baijnath G., Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Sincerely, Susana Uribe Flores Gerente General

Excellent Service Quality

Customer review rating 4.5/5

Basil.r Families - 02/08/2021 Confirmed reviews ALL

Well trained staff always willing to be of help. Excellent location. Excellent Room Service. Excellent breakfast.

Dear Basil R., Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Sincerely, Susana Uribe Flores General Manager

Nice hotel with great service

Customer review rating 5.0/5

Gunther E. Solo - 23/07/2021 Confirmed reviews ALL

I have always a great experience staying in Santa fe

Dear Gunther German E. Hernandez, Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Sincerely, Susana Uribe Flores Gerente General

Very nice place

Customer review rating 5.0/5

Marco Couples - 06/07/2021 Confirmed reviews ALL

Very extraordinary pet friendly experience

Dear Marco Antonio G., Thank you very much for your preference and for taking the time to share your comments. I am especially pleased that you have chosen during your visit to Mexico City, it is the best way to recognize our commitment to make a relaxing and comfortable experience in each of your stays. I hope to have the opportunity to assist you in the near future to enjoy another wonderful stay. Sincerely, Susana Uribe Flores General Manager

Clean and comfortable lodging w/ exceptional breakfast option.

Customer review rating 4.5/5

Davis T. Solo - 04/07/2021 Confirmed reviews ALL

Great location access the street from a very nice shopping mall. Many good restaurants nearby. The Mexican restaurant at the Hilton was fabulous. My room was clean and comfortable. Was hoping to see the pool. Maybe next time! The key cards didn’t work numerous times. Aside from one, somewhat rude, staff member, it was a nice stay.

Dear David Matthew F., We are very grateful that you have chosen Novotel Mexico City Santa Fe. We are very pleased that you enjoyed your stay. We hope to have the opportunity to welcome you again. Sincerely, Susana Uribe Flores General Manager

A disappointment

TripAdvisor rating 2.0/5

Trail571825 Family - 11/10/2019 TripAdvisor review

We had stayed in other Novotel with positive experiences but this time was not good. First day air conditioner was broken and the worker spent 30 minutes in and out our room fixing it and lots dust coming out from ceiling and I had to call housekeeping to come clean the floor. Hotel concierge service is major problem. They charged my family 1100 pesos per person for total of $3300 to put us in a group tour in a dirty van and others pay $600. We had to get up early to sit in traffic for them to go pick up others in downtown. Tour was cut short because they had to drop off others. We also pay for lunch extra $600. We paid a high price trusting hotel services thinking good Novotel quality tour but this is not the case. It is more like a rip-off by the hotel concierge service. Breakfast is good and the neighborhood is clean.

Rude Receptionist

TripAdvisor rating 3.0/5

G00d_Experience Couples - 08/04/2019 TripAdvisor review

As a silver member of the AccorHotels I understood am entitled to an extended stay till 5pm without charge, subject to availability. I was told there was no available rooms! But when I made a booking online & showed the receptionist that there were rooms available, he changed his reason for not being able to extend my stay due to Novotel’s policy. I suggest you don’t make offers if you’re not willing to implement them.

Dear G00d_Experience, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our Front Desk staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Nice rooms, friendly staff.

TripAdvisor rating 4.0/5

Soiz2015 Business - 04/10/2018 TripAdvisor review

The hotel is located in Santa Fe where all the big hotels are. It has an easy access and a friendly staff always ready to help with taxis. The rooms are nice but our was cold when we arrived. We booked an executive room so we were put on the 6th floor and were supposed to have robes and slippers, we did not. It took 2 calls and a long wait to get them. The shower, albeit very beautiful never got hot.The breakfast offerings were varied but not very international. The best was the omelet cook!I was very impressed to find lactose free milk! The waiter remembered the 2nd day what I wanted!Excellent service:)

Dear Soizs2015, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures with the robes and slippers and the shower in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares General Manager

A hotel with absolutely no commitment with my sleep and rest

TripAdvisor rating 2.0/5

Gabriel M Business - 15/12/2017 TripAdvisor review

The hotel allowed drunk and noisy guests be yelling outside my door at 3 am in the morning. When I complained. They just said, that these drunk persons were coming back from their Christmas celebration like kinda accepting it was an acceptable situation

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our staff in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Excellent business moment

TripAdvisor rating 4.0/5

Alain G Business - 27/06/2017 TripAdvisor review

Excellent business trip I had 2 small issues that have been solved in few minutes so perfect! hotel very clean and well situated close my Mexican office breakfast was great rooms are rent and well equiped

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares General Manager

Novohotel June 01

TripAdvisor rating 3.0/5

John C Business - 06/06/2017 TripAdvisor review

The room minifridge had a lock on it, I don't know why. The room was comfortable, the a/c worked well. However the room was not serviced in the two nights I stayed there. I appreciate the one free bottled water! I paid for breakfast for the two nights I was there only to find out my flight out was too early to have breakfast on my last day. The hotel did not, and did not offer to refund the cost of the breakfast. The did contact and allow me to pay at the hotel for a taxi which was ready at the early hour. I appreciate that.

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures with the minifridge and mentioned with our staff about the breakfast refund in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

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