Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.5/5 1,055 reviews

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Description

Hotel extras

  • In the heart of Santa Fe, where everything happens

  • Enjoy exclusive perks with Le Club AccorHotels Accor Live Limitless.

  • Fully renovated hotel for a unique experience.

  • Stay with the peace of mind you deserve: Guaranteed security.

  • A stone's throw from Expo Santa Fe: Hassle-free for your event.

Our accommodation(s)

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Heliana

At Heliana, every dish blends fresh local ingredients with modern flavors, delivering quality, creativity, and exceptional service for business or leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,055 reviews

Customer review rating 4.5/5

Elizabeth A. L. Solo - Confirmed reviews ALL

Great customer service

Customer review rating 5.0/5

William E. Business - Confirmed reviews ALL

I travel to Santa Fe often. The hotel is located across from the Samara Mall with fantastic eating and shopping places. A big shout out to Cesar who works in the lobby. This young man is so polite and helful and a great asset to the Novotel.

Customer review rating 3.5/5

Moraima C. D. Business - Confirmed reviews ALL

The hotel is well located, near shops and restaurants. Good breakfast BUT the AC did NOT work in my room

Customer review rating 5.0/5

Miguel R. S. Couples - Confirmed reviews ALL

Great staff

Customer review rating 4.5/5

Antonio Y. Couples - Confirmed reviews ALL

We were a couple of friends celebrating our Valentine's Day weekend and enjoyed the pool, and rooms were well appointed and comfortable. The AC wasn't working properly, and we were informed that they were going to fix it. There is no Wifi in the pool area, which is something that could be better. In the room, amenities were by Ritual and that was nice, the bathtub was very nice as were the showers. The restaurant was just ok, as the breakfast spread had quite a small and limited hot food options, and espressos were not part of the buffet which was odd. Apart from that the front desk staff were magnificent, we had this kind gentlemen help us with check-in and Helena helped us with late check out and she was very kind as well, kudos to the front desk team!

Other web-users rate our hotel

  • 166 reviews 9.2/10 Location
  • 427 reviews 6.6/10 Room
  • 606 reviews 8.9/10 Service
  • 10 reviews 2.6/10 WiFi
  • 185 reviews 7.1/10 Cleanliness
  • 141 reviews 7.1/10 Breakfast
  • 96 reviews 7.6/10 Vibe
  • 16 reviews 2.8/10 Wellness Area

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