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Novotel Mexico City Santa Fe Hotel 4 stars

Customer review rating 4.4/5 3,822 reviews

Novotel Mexico City Santa Fe
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+ 23 Services
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Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Cash machine (Nearby)
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Table tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75
Col Centro de Ciudad Santa Fe
01210
mexico city
mexico

Tel: +525591777700

Fax: (+52)5591777701

Check-in from 15h00

Check out up to 13h00

  • By plane

    INTL BENITO JUAREZ At 20km / 12.43 miles

  • By plane

    INTL TOLUCA At 44km / 27.34 miles

  • By train

    Autobuses Norte At 15.3km / 9.51 miles

  • By train

    Autobuses Poniente At 15.3km / 9.51 miles

  • By train

    Autobuses Sur At 12.5km / 7.77 miles

GPS :19.366697, -99.259129

Our accommodations

Standard Room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Standard room with 2 double beds

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Superior Room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Superior room with 2 double beds

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Executive Room with king-size bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Executive room with 2 double beds

Accessible room
  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

365

Type of cuisine: International

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Non contractual photo

Soccer, American Football, Basketball and Tennis matches and even concerts are shown every week, so you can watch your favourite event on a big screen TV whilst enjoying an international or local drink in a relaxed and easy going environment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Mexico City Santa Fe

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,822 reviews

tripadvisor

TripAdvisor Rating 3.5/5

285 reviews

Good stay but very poor customer service from front-desk

Customer review rating 4.4/5

Anonymous Business - 06/04/2020 Confirmed reviews ALL

I havent recevied my invoice of my stay and I called today at 9:20 pm CT, a lady pick my call and she was very rude, she said there was nobody there to re-send my invoice then she hang-up. I called again and she put a different person in the phone (Arturo from security).

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Every day brings new developments related to COVID-19, and as we navigate through these uncertain times and challenging circumstances we do so with the safety of both our guests and our employees as highest priority. As global, national and local authorities continue to issue guidance directed at slowing the spread of the virus, we must also do our part. In response to the global COVID-19 pandemic and in support of the efforts being made to halt its spread, we have made the difficult decision to suspend hotel operations at NOVOTEL MEXICO CITY SANTA FE, effective April 1st 2020. This temporary hotel closure means a suspension of all services including overnight stays and all food & beverage venues. A very small group of employees will remain on property from 8:00 am to 5:00 pm (local time) to maintain emergency services, please anything else you need, you can send us an e mail h3… or call in the availables hours to be able to attend you in a timely manner. Please allow me to express my sincerest apologies. We thank our valued employees and guests for their patience as we navigate through this time together. We look forward to resuming operations and welcoming our friends, family and community back to the hotel soon. Sincerely, Napoleon Flores Mares General Manager

Excellent Location & Very Clean Rooms

Customer review rating 4.4/5

Lars Business - 18/03/2020 Confirmed reviews ALL

The location of the hotel is perfect for those working in Santa Fe. The room is cleaned everyday and compliments such as bottled water, coffee, and tea were replenished daily.

Dear Lars, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Great stay

Customer review rating 4.4/5

Javier Business - 07/03/2020 Confirmed reviews ALL

Great stay, comfortable bed, friendly staff

Dear Javier , We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Meh

Customer review rating 4.4/5

Carlos M. Business - 18/02/2020 Confirmed reviews ALL

Just as plain as "Meh".

Better times

Customer review rating 4.4/5

Claudia S. Business - 16/02/2020 Confirmed reviews ALL

It is a hotel which may have had better times in the past. Now it is sort of old, in te room walls are dirty, furniture is not so well maintained, closet doors don’t slide and AC does not heat.

Good location!

Customer review rating 4.4/5

Ismael M. Business - 13/02/2020 Confirmed reviews ALL

The hotel is mostly comfortable, its staff is kind, and its location is good. In front of the hotel there is a plaza with cinema, shops, and restaurants. The amenities of the hotel are a bit neglected (the gym and the pool), though if you are in the need of do some exercise you will be able to do it.

Dear Ismael, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive comments, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Likewise we thank you for mentioning our areas of opportunity, please be assured that we have shared your observations regarding the amenities (gym and pool) to take the measures that are within our reach in order to improve the quality of our services. We sincerely appreciate that you have shared this matter with us and we trust that you will give us a new opportunity to offer you an optimal service. Sincerely, Napoleon Flores Mares Gerente General
Customer review rating 4.4/5

German Business - 06/02/2020 Confirmed reviews ALL

Room was o.k. in general nevertheless the iron board that is at the room was broken from the legs that support it, and besides there is one iron board is very small not the time that you can iron the right way, I would appreciate to reconsider changing them for the ones that yu iron stand, regular and not the ones you have. Regarding food I was in a seminar at your hotel for 3 times and the menu prety much was the same dishes so I would like to see more varity on your menus especially for groups.

Dear German, Thank you for taking the time to share your comments concerning your stay at the Novotel Mexico City Santa Fe. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. Thank you for mentioning our opportunity areas, please rest assured that we will take the necessary measures with the iron board and with the variety in our menu in order to improve the quality of our services. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Napoleon Flores Mares Gerente General

Overrated

Customer review rating 4.4/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

The rooms are very very cold, which makes the stay very uncomfortable. The options for TV channels very limited. On the first evening I recognized that it was forgotten to leave shampoo in my room. I called reception and I asked if they can send me some shampoo, as an exception I did not have mine with me. And the guy at the reception invited me to the hotel shop to buy shampoo. Seriously, do you really think that a person who arrives tired in the evening and just wants to take a shower and rest is in the mood to go downstairs and visit the hotel shop? No own parking.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Mexico City Santa Fe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares Gerente General

Well Located (and that's about it)

Customer review rating 4.4/5

Miguel Á. M. Business - 02/02/2020 Confirmed reviews ALL

The rudeness of your employees knows no boundaries!

Estimado Sr. M., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Mexico City Santa Fe. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras más sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Le agradecería nos proporcionara mayor información acerca de su estancia con la finalidad de identificar nuestras areas de oportunidad y evitar que vuelvan a ocurrir. Apreciamos sinceramente que nos pueda compartir información de este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Napoleon Flores Mares Gerente General

Well located

Customer review rating 4.4/5

Fatima G. Business - 30/01/2020 Confirmed reviews ALL

Check in/out, was fast an and efficient, about the room... the carpet was really wet, I think that it was cleaned and they do not wait the time to get it dry and assigned it, it was really uncomfortable to step. Also around 9:00 am while I was still sleeping the door was knocked very aggressively and loudly to ask if I need laundry, I really got scared as I went really late to bed due business. I think you could find another gently way to do this.

Well located

Customer review rating 4.4/5

Nicolas Business - 27/01/2020 Confirmed reviews ALL

Awsome

Dear Nicolas , We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Good stay

Customer review rating 4.4/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Friendly staff clean rooms good food

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General

Good experience, close to the office where I took meetings

Customer review rating 4.4/5

Jose T. Business - 20/01/2020 Confirmed reviews ALL

Good experience, close to the office where I took meetings

Novotel

Customer review rating 4.4/5

Eduardo L. Couples - 14/01/2020 Confirmed reviews ALL

Grata

Many improvements needed

Customer review rating 4.4/5

Anonymous Business - 26/12/2019 Confirmed reviews ALL

I think the hotel pretends more than it really it. The TV signal is not good and there are no good channels (there is no point in having a big TV if there is nothing you can watch on it), the breakfast is overpriced considering what it offers, the parking needs to be paid on top which nowadays is not happening in top hotels. The pillows are uncomfortable, it is difficult to get the rest one needs.

Trip to Mexico for business

Customer review rating 4.4/5

Glenda K. Business - 09/12/2019 Confirmed reviews ALL

It was good. The overall service was good. Few things, the toilet was not working. Had to call the front desk for maintenance to come and fix it after I had used. I was cold, I was offered a portable heater, never received it.

Ingeniero

Customer review rating 4.4/5

Hector C. Business - 30/11/2019 Confirmed reviews ALL

it was great...clean, practical, confortable and spacious hotel.

Good value for location

Customer review rating 4.4/5

Jack H. Business - 26/11/2019 Confirmed reviews ALL

good front desk service good room service and menu fast breakfast good service all around

Dear Jack H., We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares General Manager

Good

Customer review rating 4.4/5

Ernest Business - 21/11/2019 Confirmed reviews ALL

It was ok, no news neither surprises. Staff ok, valet parking slow as always, very clean and refurbished room, nice bed. I can stay back again the only thing on the breakfast menu is that it's the same and there are no variations in the buffett.

Dear Ernest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have share your comments to Front Desk and Food and Beverage departments to take the appropriate measures to address the problems you mentioned in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Napoleon Flores Mares General Manager

Comfort

Customer review rating 4.4/5

Patricia M. Business - 17/11/2019 Confirmed reviews ALL

Great service from staff at reception and everyday with complementary transportation to Tec de Monterrey Campus

Dear Patricia, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Napoleon Flores Mares Gerente General
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