Novotel Mexico City Santa Fe

Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.5/5 838 reviews

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Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone +52 55 9177 7700

Fax +52 55 9177 7701

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

365 Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  838 reviews

TripAdvisor Rating  3.5/5  318 reviews

Gran estancia / Great stay

Customer review rating 5.0/5

Maria Families - Confirmed reviews ALL

Impeccable service

Good stay

Customer review rating 3.5/5

Uk Business - Confirmed reviews ALL

Good rooms, clean. Good breakfast. Work out area terribly maintained. Machines need repair. Half out of service.

Amazing

Customer review rating 5.0/5

K. Solo - Confirmed reviews ALL

I am very satisfied with it!

Good Stay

Customer review rating 5.0/5

Jorge G. Business - Confirmed reviews ALL

All staff were very attentive at all times

Dear Jorge Alexander G. Escobar, We very much appreciate your comments regarding your stay at the Novotel Mexico City Santa Fe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susana Uribe Flores Gerente General

Good stay

Customer review rating 4.5/5

Luis Business - Confirmed reviews ALL

The stay was good. Nevertheless, the room temperature was too low and I couldn't adjust.

Dear Luis Jose O., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Mexico City Santa Fe. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with the temperature of your room in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Susana Uribe Flores Gerente General

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Other web-users rate our hotel

  • 173 reviews 9/10 Location
  • 311 reviews 5.4/10 Room
  • 470 reviews 7.9/10 Service
  • 129 reviews 7.9/10 Breakfast
  • 110 reviews 6.2/10 Cleanliness
  • 13 reviews 2.8/10 Wellness Area

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