Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.3/5 945 reviews

Best price
guarantee
Novotel Mexico City Santa Fe - Image 1
Novotel Mexico City Santa Fe - Image 2
Novotel Mexico City Santa Fe - Image 3
Novotel Mexico City Santa Fe - Image 4
Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  945 reviews

TripAdvisor Rating  3.5/5  350 reviews

Well located, but....

Customer review rating 3.0/5

Mateo Families - Confirmed reviews ALL

Hotel is well located, easy access to good restaurants and shopping center. Hotel Staff is good and friendly, but... breakfast was not very good, despite friendly staff and prepering goos omellets, the rest of the food quality is not the best... coffee was awful. The hotel webpage claim to have a nice and attractive swimingpool, which they have, but...Swiming pool was cold, not heated at all... so no intention to use it. Gym is smaill and a bit tight.

Dear Mateo Alberto R., Thank you for sharing your detailed comments about your recent stay at Novotel Santa Fe. We appreciate your positive remarks about our convenient location and friendly staff. I am glad to hear that our front desk staff was able to find connecting rooms for the better comfort of you and your family. We sincerely apologize for all the inconveniences of your stay. We understand the importance of providing facilities, amenities and services that exceed the expectations of all our guests. We are currently undergoing some improvements to our hotel to provide you with an even more pleasant experience. Please be assured that we take your valuable feedback on the inconveniences you experienced with full importance and will promptly address it to ensure a more pleasant experience for our guests. We value your feedback and look forward to the opportunity to welcome you back for an enhanced stay in the future. Yours sincerely, Elena Onofre Front Desk Manager

exceeded expectations

Customer review rating 5.0/5

Silvia H. Couples - Confirmed reviews ALL

Beautiful rooms, property, staff so kind, the pool is perfect, breakfast was awesome.

Dear Guest: We at Novotel Mexico City Santa Fe are delighted to read your review and know that your recent stay exceeded your expectations. Your satisfaction is our greatest reward. We are very pleased that you enjoyed the beauty of our rooms and the property's facilities. We strive to create an elegant and comfortable environment for our guests. We especially appreciate your appreciation for the friendliness of our staff. Their dedication to providing exceptional service is one of our greatest strengths. We are pleased to hear that you enjoyed the pool and breakfast, and we strive to offer a wide variety of delicious options to start your day. We look forward to the opportunity to welcome you back in the future. Kind regards, Elena Onofre Front Desk Manager

Well located

Customer review rating 4.0/5

Teresa G. V. Business - Confirmed reviews ALL

Better pillows and bathroom and sealed room entrance will make a better stay, honestly the worse pillows of all of the hotels I stayed.

Dear Ms. Gutierrez: We sincerely appreciate your recent stay at Novotel Mexico City Santa Fe and for taking the time to share your comments. We are glad to hear that the hotel's location was convenient to your needs. We appreciate your honesty about the pillows and bathroom. We are constantly looking for ways to improve our guests' experience. Your feedback helps us to improve, and we hope to have the opportunity to exceed your expectations on a future visit. Best regards, Elena Onofre Front Desk Manager

Bad infrastructure and no care for elder people

Customer review rating 1.5/5

Manuel S. Families - Confirmed reviews ALL

My grandfather had to go down 7 floors to take breakfast because of an elevator problem. No elevators were available. My phone in the room was broken. Not a good place to take your family to.

Dear Manuel Humberto, We sincerely apologize for the inconvenience you and your family experienced during your stay. We understand that having to go down seven floors due to elevator problems and having to deal with a broken telephone is frustrating. Rest assured that we are actively working to anticipate a future elevator emergency and we are renovating our rooms to provide comfortable and functional facilities. We greatly value your feedback and will strive to provide you with a better experience in the future. We look forward to the opportunity to welcome you in the future to provide you with a better experience. Sincerely, Elena Onofre Front Desk Manager

Mixed Reviews

Customer review rating 3.0/5

Tiffany Business - Confirmed reviews ALL

The staff was very friendly and helpful, the breakfast was good quality and the location is excellent. However, the room was very run down, smells of mold and there was no refrigerator.

Dear Tiffany V., Thank you for your recent stay at Novotel Mexico City Santa Fe. We appreciate you taking the time to share your feedback. We're delighted you found our staff friendly and helpful, and that you enjoyed the quality of our breakfast. The hotel's location is certainly a perk, and we're glad it suited your needs. We sincerely apologize for the condition of your room; we are in the process of renovating our hotel and will be completely upgraded. We take guest feedback seriously and strive to continuously improve our guest experience. We hope you'll give us another chance to show you the best of Novotel Mexico City Santa Fe on a future visit. Sincerely, Elena Onofre Front Desk Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 196 reviews 8.7/10 Location
  • 427 reviews 5.2/10 Room
  • 475 reviews 8/10 Service
  • 10 reviews 8.3/10 WiFi
  • 199 reviews 4.9/10 Cleanliness
  • 153 reviews 4.6/10 Food
  • 135 reviews 7/10 Breakfast
  • 128 reviews 3.8/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Mexico City

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.