Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.3/5 874 reviews

Novotel Mexico City Santa Fe - Image 1
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Description

Hotel extras

  • Modern Family Rooms with air conditioning

  • Sauna, fitness center and heated outdoor pool.

  • Just 10 minutes by car from Santa Fe shopping mall.

  • 20 minutes by car from Mexico City's historic center.

  • 24-hour room service.

Our accommodation(s)

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Room 1

Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Enjoy the international and Mexican cuisine offered by Novotel at your leisure with meals available in our restaurant right through from 6 a.m. to 11 p.m. Choose something from our buffet, with healthy, balanced and traditional Mexican style options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  874 reviews

TripAdvisor Rating  3.5/5  353 reviews

Good stay

Customer review rating 3.5/5

Alejandra N. Families - Confirmed reviews ALL

Dear Ms. Maria Alejandra N., Thank you for sharing your detailed feedback regarding your recent stay at Novotel Mexico City Santa Fe. We sincerely apologize for the multiple issues you encountered, especially with the pool closure, cleanliness, and spa service availability. Your comments are crucial for us, and we are taking steps to address these concerns to ensure a better experience for all our guests. We are glad to hear that you enjoyed the breakfast and that our reception staff was helpful and polite. We appreciate your understanding and hope to welcome you back in the future to provide an improved and satisfying stay. Sincerely, Elena Onofre Front Office Manager

Helena at front desk makes a difference; I will come back only for the way she takes care of every guest

Customer review rating 5.0/5

Antonio Business - Confirmed reviews ALL

Estimado Sr. Jorge, Nos alegra enormemente saber que tuvo una experiencia tan positiva en Novotel Mexico City Santa Fe, gracias a la cálida bienvenida y atención que recibió en la recepción. Sus amables palabras son una gran motivación para todo nuestro equipo. Nos enorgullece contar con personas que se esfuerzan por hacer que cada huésped se sienta bienvenido y atendido. Agradecemos sinceramente su reconocimiento y estaremos encantados de compartir sus amables comentarios. Nos encantaría recibirle nuevamente en el futuro y seguir ofreciéndole el excelente servicio que merece. Si tiene alguna otra sugerencia o comentario, no dude en hacérmelo saber. Estamos aquí para asegurarnos de que su próxima estancia sea tan agradable como la primera. Atentamente, Susana Uribe Gerente General Novotel Mexico City Santa Fe

good stay

Customer review rating 5.0/5

Jorge T. Business - Confirmed reviews ALL

Dear Mr. Jorge Alberto T., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Mexico City Santa Fe. We are delighted to hear that you were very happy with our service and found the hotel clean and well-maintained. We are also pleased that our staff's kindness and helpfulness made a positive impression on you. Your satisfaction is our top priority, and we are thrilled to know that we met your expectations. We look forward to welcoming you back to Novotel Mexico City Santa Fe in the near future. Warm regards, Elena Onofre Front Office Manager

well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Dear Ms. Zsuzsanna Andrejkovics, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Mexico City Santa Fe. We are pleased to hear that you found our location convenient and appreciated the friendly and attentive service provided by our staff. We are glad that you found your room well-equipped and comfortable. However, we regret to learn that you missed having a fridge in your room. Your feedback is very valuable to us, and we will consider your suggestion as we continue to improve our facilities to better serve our guests. Thank you once again for your comments. We look forward to welcoming you back to Novotel Mexico City Santa Fe in the near future. Warm regards, Elena Onofre Front Office Manager

Estancia agradable

Customer review rating 4.5/5

Luis U. Business - Confirmed reviews ALL

Estimado Sr. U. Agradecemos enormemente se haya tomado el tiempo de compartir sus comentarios sobre su reciente estancia en nuestro hotel. Es gratificante saber que hemos cumplido con sus expectativas. Si tiene alguna sugerencia para mejorar nuestros servicios, no dude en hacérnoslo saber. Siempre estamos buscando formas de mejorar la experiencia de nuestros huéspedes Esperamos tener el placer de recibirlo nuevamente en un futuro cercano. Atentamente Elena Onofre Jefe de Recepción

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Other web-users rate our hotel

  • 184 reviews 8.7/10 Location
  • 406 reviews 5.1/10 Room
  • 467 reviews 8.2/10 Service
  • 10 reviews 7.9/10 WiFi
  • 193 reviews 4.6/10 Cleanliness
  • 142 reviews 4.7/10 Food
  • 135 reviews 6.5/10 Breakfast
  • 124 reviews 4/10 Amenities

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