Novotel Mexico City Santa Fe 4 stars

Customer review rating (ALL Rating) 4.6/5 1,137 reviews

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Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe, 01210 Mexico City, Mexico

Description

Hotel extras

  • In the heart of Santa Fe, where everything happens

  • Enjoy exclusive perks with Le Club AccorHotels Accor Live Limitless.

  • Fully renovated hotel for a unique experience.

  • Stay with the peace of mind you deserve: Guaranteed security.

  • A stone's throw from Expo Santa Fe: Hassle-free for your event.

Our accommodation(s)

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Hotel location

Novotel Mexico City Santa Fe

Antonio Dovalí Jaime 75, Col Centro de Ciudad Santa Fe
01210 Mexico City
Mexico

GPS:19.366697, -99.259129

Telephone
Fax +52 55 9177 7700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Heliana

At Heliana, every dish blends fresh local ingredients with modern flavors, delivering quality, creativity, and exceptional service for business or leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,137 reviews

Customer review rating 4.0/5

Enrique E. C. C. Business - Confirmed reviews ALL

Everything fine. Nice hotel, but I found the gym presented some availabiilty issues. One out of two treadmills were out of service and the rest of the equipment was of good quality but not enough to complete a normal trainning routine.

Near guest Thank you for sharing your experience with us. We are pleased to know that you appreciated our location and found your stay overall enjoyable. We sincerely regret the inconvenience you experienced regarding the gym facilities, particularly the availability of equipment and the maintenance of the treadmills. Your feedback is very important to us and has been shared with the corresponding team to ensure improvements are made, allowing our guests to enjoy a complete and satisfactory workout experience. We appreciate your comments and hope to have the opportunity to welcome you again in the near future. Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Andrea R. E. Business - Confirmed reviews ALL

My experience was great, all the staff members were so kind, and if we ask for help they kindly helped us, definitely a great hotel and highly recommended, I loved the buffet breakfast, was the best.

Dear Guest Thank you very much for sharing your wonderful experience with us. We are truly delighted to know that your stay was amazing and that you especially enjoyed our buffet breakfast. It is very rewarding to hear that every member of our team made a positive impression with their kindness and willingness to assist you. Your recognition of our housekeeping team and the cleanliness of the rooms is also greatly appreciated. Comments like yours inspire us to continue delivering exceptional service and memorable stays to all our guests. We look forward to welcoming you again very soon. Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Ana M. C. Couples - Confirmed reviews ALL

Location, cleanliness, great size rooms, customer service and great value for the price is what you find at this hotel! We will be back!

Dear Guest Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our excellent location in Santa Fe, as well as the cleanliness, spacious rooms, and the quality of our service. It is especially rewarding to hear that you felt at home and found great value during your stay. We also truly appreciate your kind recognition of our front desk team; your comments will gladly be shared with them. We look forward to welcoming you again very soon. Novotel Santa Fe Mexico City

Customer review rating 5.0/5

Danessa L. Business - Confirmed reviews ALL

Stayed because it was right across from the center where the NCLEX-RN exam is. Very friendly and good mannered staff

Dear guest Thank you very much for sharing your experience with us. We are pleased to know that our location was convenient for your exam and that you enjoyed a comfortable stay. Your kind words about our friendly and professional staff are truly appreciated and motivate us to continue providing excellent service. We wish you great success and look forward to welcoming you back in the future. Novotel Santa Fe Mexico City

Customer review rating 4.5/5

Sergio A. G. Families - Confirmed reviews ALL

Pool was excellent por my kids, location was great in front of a small mall, very kind workers. I’ll just add more variety in the breakfast, waffle appliance didn’t worked.

Estimado Huésped, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que disfrutaron de la alberca, la ubicación del hotel y la amabilidad de nuestro equipo, especialmente durante su viaje en familia. Agradecemos también sus comentarios sobre el desayuno, la conexión en el área de la alberca y las opciones para niños; tenga la certeza de que los consideramos valiosos para seguir mejorando. Esperamos tener el gusto de recibirlos nuevamente muy pronto. Gerencia General Novotel Santa Fe Mexico City

Other web-users rate our hotel

  • 167 reviews 9.3/10 Location
  • 423 reviews 6.9/10 Room
  • 642 reviews 9/10 Service
  • 8 reviews 2.6/10 WiFi
  • 193 reviews 7.7/10 Cleanliness
  • 135 reviews 6.8/10 Breakfast
  • 96 reviews 7.8/10 Vibe
  • 64 reviews 4.8/10 Value

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