The Paragon Hotel Mexico City Santa Fe By Accor 4 stars

Customer review rating (ALL Rating) 4.6/5 449 reviews

The Paragon Hotel Mexico City Santa Fe By Accor - Image 1
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The Paragon Hotel Mexico City Santa Fe By Accor - Image 3
The Paragon Hotel Mexico City Santa Fe By Accor - Image 4
Juan Salvador Agraz 97, Santa Fe, Cuajimalpa de Morelos, 05348 CIUDAD DE MEXICO CITY CDMX, Mexico

Description

Hotel extras

  • Located in the heart of the Santa Fe Zone

  • Stunning panoramic city views

  • Fitness facilities

  • Walking distance to Santa Fe Shopping Mall

  • Pet friendly accommodation

Our accommodation(s)

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Hotel location

The Paragon Hotel Mexico City Santa Fe By Accor

Juan Salvador Agraz 97, Santa Fe, Cuajimalpa de Morelos
05348 CIUDAD DE MEXICO CITY CDMX
Mexico

GPS:19.35871, -99.27802

Telephone
Fax +52 55 1105 0170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Non contractual photo

Start your day with a full buffet breakfast featuring fresh pastries, seasonal fruits, hot dishes, eggs made to order, and international favorites. A delicious spread to satisfy every craving and fuel your morning.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  449 reviews

Customer review rating 4.0/5

Antonio I. Business - Confirmed reviews ALL

The hotel's location is excellent and in a nice neighborhood. The rooms and property are clean and well-maintained. There's a communication issue, and they don't always inform you of additional charges. For example, at check-in I paid in Mexican Pesos, but since I booked through the All App, the price given to me was in US dollars, and for this reason they charged me just over 10% commission for the exchange without informing me that I could have paid in US dollars without any surcharges.

Dear Mr. I., Thank you for your kind feedback regarding our hotel's location and the cleanliness of our property. We appreciate your compliments as they motivate our team to maintain high standards. I regret to learn about the communication issues you experienced regarding currency exchange charges. We strive to ensure our guests are fully informed of all policies and options available to them at check-in. Your comments will be reviewed to enhance our communication practices moving forward. We hope to welcome you back to The Paragon Hotel for a more seamless experience in the future. Sincerely, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Customer review rating 2.5/5

Mary A. F. Business - Confirmed reviews ALL

I am a member of All Accor program and, whenever I travel to Mexico City, I choose to stay at the Paragon Hotel Santa Fe. I have never had problems in previous stays, but this time they gave me a room for people with reduced mobility, the bathroom had no door, and everytime I took a shower, the bathroom was flooded. I didn't feel valued for being a member of the program.

Dear Mrs. F., Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you encountered during your recent stay. It is our priority to ensure that all our guests feel valued, and I regret that we did not meet your expectations this time. The room allocation is based on availability and specific requests, and I understand the frustration caused by the room's layout. Your feedback regarding the bathroom condition will be taken into serious consideration as we strive to improve our services. We appreciate your loyalty as an All Accor member and hope to provide you with a more satisfactory experience in the future. Best regards, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Customer review rating 4.0/5

Zeleme T. Business - Confirmed reviews ALL

I really appreciated the overall team from the reception, to the cleaning, and mostly the restaurant. Everything was really well settled.

Dear Mrs. T., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the efforts of our team, from reception to restaurant services. Your feedback motivates us to maintain our high standards. Sincerely, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Customer review rating 4.5/5

Tatsuya W. Business - Confirmed reviews ALL

Very good and recommendable

Dear Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Customer review rating 4.0/5

Bruno J. R. A. Business - Confirmed reviews ALL

This is a luxurious hotel with plenty of space in rooms. A confortable king size bed is the most. The city view from a big window ahead of the bed is something really amazing. The only problem is the noise troughout the day and night. A sound proof window would be helpful.

Dear Mr. R. A., Thank you for your kind words regarding the comfort and luxurious amenities of our hotel. We are delighted to hear that you enjoyed the spacious rooms and the stunning city views. However, we sincerely apologize for the noise disturbances you experienced during your stay. Your feedback is invaluable, and we will consider your suggestion regarding soundproof windows as we continually seek to enhance our guest experience. Best regards, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Other web-users rate our hotel

  • 142 reviews 9.2/10 Location
  • 340 reviews 8.2/10 Room
  • 347 reviews 8/10 Service
  • 138 reviews 7.3/10 Comfort
  • 87 reviews 7.8/10 Cleanliness
  • 82 reviews 7.1/10 Breakfast
  • 55 reviews 4.6/10 Value
  • 6 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.