Dear Lee, Thank you for choosing The Paragon Hotel Mexico City Santa Fe for your stay and for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our spacious rooms, cleanliness, daily complimentary water, great views, and reliable WiFi. It is especially rewarding to hear your kind recognition of our housekeeping team and also Ifran, whose warm service upon your arrival clearly made a positive impression. At the same time, we sincerely apologize for the aspects of your stay that did not fully meet your expectations. We regret the delay in dinner service and that your meal was not served at the appropriate temperature. Your comments have been shared with our Food & Beverage team so they can review and improve these processes. We also understand your concerns regarding the final amount charged during your stay. Transparency is very important to us, and we are sorry that the pricing information created confusion and disappointment. Your feedback has been noted and will be reviewed with the appropriate teams to help ensure guests receive clearer information regarding applicable taxes and charges when making reservations. We truly appreciate your balanced feedback and are pleased that your overall stay was pleasant. We hope to have the opportunity to welcome you back on your next visit to Santa Fe and provide an even better experience. The Paragon Hotel Team

Dear Mr. Pascalau S. Thank you for taking the time to share your feedback regarding your recent stay at The Paragon Hotel Mexico City Santa Fe By Accor. We are delighted to know that you had an overall great stay and that our friendly and helpful team contributed positively to your experience. It is also wonderful to hear that you enjoyed our gym facilities and the opportunity to watch the World Cup matches during your visit. We sincerely appreciate your valuable suggestion regarding our breakfast offerings. We understand your desire to enjoy a wider variety of authentic Mexican dishes, especially during an extended stay. Your comments have been shared with our Food & Beverage team, as we continuously strive to enhance our culinary experience and better reflect the rich local flavors of Mexico while maintaining options for our international guests. Thank you once again for your constructive feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back soon for another enjoyable visit. Sincerely The Paragon Hotel Team

Estimada Srta C..: Agradecemos sinceramente su excelente valoración. Nos llena de satisfacción saber que su estancia fue positiva, y sus comentarios representan un verdadero estímulo para todo nuestro equipo. Valoramos profundamente que haya dedicado unos momentos para calificarnos; su reconocimiento nos motiva a continuar ofreciendo experiencias memorables y un servicio de la más alta calidad. Será un honor recibirle nuevamente en un futuro cercano. Atentamente, The Paragon Hotel Team

Dear Mr. Verduzco E. Thank you for taking the time to share your feedback. We are delighted to know that you loved your stay and that our accommodations, cleanliness, WiFi, and team met your expectations. We appreciate your comments regarding the breakfast schedule and understand how this may have limited your opportunity to enjoy this service during your visit. Your feedback is very valuable, and we will take it into consideration as we continue evaluating ways to better accommodate the needs of our guests, especially those traveling for business. We truly appreciate your preference and hope to welcome you back again soon for an even better experience. The Paragon Hotel Team

Dear Joan M., Thank you very much for your wonderful review and for choosing to stay with us during your family trip. We are delighted to hear that you had a comfortable stay and that you enjoyed our restaurant. It is especially rewarding to know that Arturo made such a positive impression with his kind and friendly service—your recognition will certainly mean a lot to him. We also appreciate you sharing your feedback regarding the booking process. We’re glad to know that the situation was resolved prior to your arrival, and we will continue working to ensure clearer communication from the very beginning. It was truly a pleasure having you with us, and we hope to welcome you back again very soon. Warm regards The Paragon Hotel Team

Estimado huésped Sr. M. ¡Muchísimas gracias por compartirnos su experiencia! Nos da mucho gusto saber que todo nuestro equipo, desde recepción hasta bell boys y el área de limpieza, hizo que su estancia fuera tan positiva. También nos alegra saber que su salida fue rápida y sin contratiempos; es justamente la experiencia que buscamos para todos nuestros huéspedes. De verdad apreciamos sus palabras, nos motivan muchísimo a seguir dando lo mejor cada día. Esperamos tener el gusto de recibirle nuevamente muy pronto. Atentamente, The Paragon Hotel Team

Dear Mr. D., We very much appreciate your comments regarding your stay at the The Paragon Hotel Mexico City Santa Fe By Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Dear Mrs. T., We very much appreciate your comments regarding your stay at the The Paragon Hotel Mexico City Santa Fe By Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Dear Zuzana We sincerely appreciate your excellent review. We are delighted to hear that you had a positive stay, and your comments are a real encouragement to our entire team. We deeply appreciate you taking the time to rate us; your recognition motivates us to continue offering memorable experiences and the highest quality service. It will be an honor to welcome you back in the near future. Sincerely, The Paragon Hotel Team

Good afternoon Mr. G. We regret that this situation has gotten out of hand for both parties. The information about parking without a reservation was clear, the prices are not adjustable, and the information is based on the valet parking rate. As for the errors in your room assignment, we regret these details, but in compensation, you were given an upgrade. We hope that your next visit will allow us to clarify and respectfully offer you a formal apology for the situation that occurred. We look forward to welcoming your back. Best regards, The Paragon Hotel

Dear Ms. Villareal Thank you very much for your outstanding rating and for taking the time to share such a wonderful review. We are thrilled to learn that you enjoyed the magnificent and breathtaking views are truly special, and we’re delighted they made your stay memorable. It is also great to know that our comfortable beds, excellent location for shopping, and the friendliness of our staff—from our bell team and reception to our waitstaff—contributed to an impeccable experience. Your kind words mean a lot to all of us. We sincerely appreciate your intention to return, and we look forward to welcoming you back soon for another exceptional stay. Sincerely, The Paragon Hotel

Dear Mr. F. Thank you very much for sharing your experience with us. We're delighted to know you enjoyed our location and the modern, spacious design of your room—it truly means a lot to us that these aspects helped make your stay more pleasant. We’re sincerely sorry to hear that breakfast did not meet your expectations. We genuinely appreciate your feedback regarding the coffee’s flavor and strength. Comments like yours help us continue improving every detail so we can offer you an even better experience next time. We hope to have the pleasure of welcoming you back very soon. Warm regards, The Paragon Hotel Team

Dear Mr.P. Thank you very much for sharing your excellent rating and kind comments. We are delighted to hear that you enjoyed a peaceful and comfortable stay, and that the hotel's atmosphere, together with the dedication of our team, contributed to making your visit so pleasant. Knowing that you also enjoyed the beautiful view of Santa Fe is a real pleasure for us. We look forward to welcoming you back very soon. Thank you for choosing us! Sincerely, The Paragon Hotel Team

Dear Mr. B. We appreciate your feedback and are happy to know that our services met your expectations. It will be our pleasure to host you again and make your next stay even better. Sincerely, The Paragon Hotel Team.

Estimado Sr.M. : Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que nuestro equipo de cocina contribuyó positivamente a su estancia; con gusto les haremos llegar sus amables comentarios. Agradecemos también su observación sobre la velocidad de la conexión a internet. Sabemos lo importante que es contar con un servicio rápido y estable, y ya hemos compartido su retroalimentación con nuestro equipo técnico para mejorar este aspecto. Será un placer recibirlo nuevamente muy pronto. Atentamente, El equipo de The Paragon Hotel

Dear Mr. I., Thank you for your kind feedback regarding our hotel's location and the cleanliness of our property. We appreciate your compliments as they motivate our team to maintain high standards. I regret to learn about the communication issues you experienced regarding currency exchange charges. We strive to ensure our guests are fully informed of all policies and options available to them at check-in. Your comments will be reviewed to enhance our communication practices moving forward. We hope to welcome you back to The Paragon Hotel for a more seamless experience in the future. Sincerely, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Dear Mrs. F., Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you encountered during your recent stay. It is our priority to ensure that all our guests feel valued, and I regret that we did not meet your expectations this time. The room allocation is based on availability and specific requests, and I understand the frustration caused by the room's layout. Your feedback regarding the bathroom condition will be taken into serious consideration as we strive to improve our services. We appreciate your loyalty as an All Accor member and hope to provide you with a more satisfactory experience in the future. Best regards, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Dear Mrs. T., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the efforts of our team, from reception to restaurant services. Your feedback motivates us to maintain our high standards. Sincerely, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…

Dear Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ricardo Dolcemascolo Gerente General / General Manager The Paragon Hotel México City Santa Fe by Accor T + 55… D +55… ri… Re…