The Paragon Hotel Mexico City Santa Fe By Accor 4 stars

Customer review rating (ALL Rating) 4.6/5 393 reviews

The Paragon Hotel Mexico City Santa Fe By Accor - Image 1
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Juan Salvador Agraz 97, Santa Fe, Cuajimalpa de Morelos, 05348 CIUDAD DE MEXICO CITY CDMX, Mexico

Description

Hotel extras

  • Located in the heart of the Santa Fe Zone

  • Stunning panoramic city views

  • Fitness facilities

  • Walking distance to Santa Fe Shopping Mall

  • Pet friendly accommodation

Our accommodation(s)

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Hotel location

The Paragon Hotel Mexico City Santa Fe By Accor

Juan Salvador Agraz 97, Santa Fe, Cuajimalpa de Morelos
05348 CIUDAD DE MEXICO CITY CDMX
Mexico

GPS:19.35871, -99.27802

Telephone
Fax +52 55 1105 0170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Start your day with a full buffet breakfast featuring fresh pastries, seasonal fruits, hot dishes, eggs made to order, and international favorites. A delicious spread to satisfy every craving and fuel your morning.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  393 reviews

Customer review rating 2.0/5

Aaron G. Solo - Confirmed reviews ALL

the parking rate changes everytime I go, get it together with this, it makes me very angry, when a manager come and tells me a price then argues with me about it, when he want to charge more than what the valets say it will cost per night. Then the room key didnt work, went back down and got new key, and the room wasn't what the reservation was for, a King not doubles, go back down, then they try to put me on a lower floor when I paid for a high floor... Not a good experience when checking into the hotel. If a manger is going to argue with me, expect me to argue back, I take it very serious when im being overcharged, so I will defend myself, even if I have to raise my voice, then come back for more arguing when Im at the elevator and threaten to black list me! thats how you treat guests? thats how you keep me coming back?

Good afternoon Mr. G. We regret that this situation has gotten out of hand for both parties. The information about parking without a reservation was clear, the prices are not adjustable, and the information is based on the valet parking rate. As for the errors in your room assignment, we regret these details, but in compensation, you were given an upgrade. We hope that your next visit will allow us to clarify and respectfully offer you a formal apology for the situation that occurred. We look forward to welcoming your back. Best regards, The Paragon Hotel

Customer review rating 5.0/5

Carolina V. R. Families - Confirmed reviews ALL

I had two beautiful Unites on floor 46, tha view was to take your breath away, the staff very friendly and helpful, bell boys , reception, waitress very friendly, we will definitely coming back

Dear Ms. Villareal Thank you very much for your outstanding rating and for taking the time to share such a wonderful review. We are thrilled to learn that you enjoyed the magnificent and breathtaking views are truly special, and we’re delighted they made your stay memorable. It is also great to know that our comfortable beds, excellent location for shopping, and the friendliness of our staff—from our bell team and reception to our waitstaff—contributed to an impeccable experience. Your kind words mean a lot to all of us. We sincerely appreciate your intention to return, and we look forward to welcoming you back soon for another exceptional stay. Sincerely, The Paragon Hotel

Customer review rating 4.0/5

Jose F. Business - Confirmed reviews ALL

nice location, great modern and ample room, not great breakfast

Dear Mr. F. Thank you very much for sharing your experience with us. We're delighted to know you enjoyed our location and the modern, spacious design of your room—it truly means a lot to us that these aspects helped make your stay more pleasant. We’re sincerely sorry to hear that breakfast did not meet your expectations. We genuinely appreciate your feedback regarding the coffee’s flavor and strength. Comments like yours help us continue improving every detail so we can offer you an even better experience next time. We hope to have the pleasure of welcoming you back very soon. Warm regards, The Paragon Hotel Team

Customer review rating 5.0/5

Robert P. Business - Confirmed reviews ALL

Paragon Hotel is a beautiful, quiet hotel with great employees who take great care to make your stay comfortable.

Dear Mr.P. Thank you very much for sharing your excellent rating and kind comments. We are delighted to hear that you enjoyed a peaceful and comfortable stay, and that the hotel's atmosphere, together with the dedication of our team, contributed to making your visit so pleasant. Knowing that you also enjoyed the beautiful view of Santa Fe is a real pleasure for us. We look forward to welcoming you back very soon. Thank you for choosing us! Sincerely, The Paragon Hotel Team

Customer review rating 4.0/5

Ricardo B. Families - Confirmed reviews ALL

Great services.

Dear Mr. B. We appreciate your feedback and are happy to know that our services met your expectations. It will be our pleasure to host you again and make your next stay even better. Sincerely, The Paragon Hotel Team.

Other web-users rate our hotel

  • 125 reviews 9/10 Location
  • 301 reviews 8.2/10 Room
  • 296 reviews 8.3/10 Service
  • 112 reviews 7.4/10 Comfort
  • 78 reviews 5.4/10 Food
  • 76 reviews 7.3/10 Cleanliness
  • 66 reviews 6.3/10 Breakfast

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