Mercure Gdansk Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.6/5 2,479 reviews

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Mercure Gdansk Stare Miasto - Image 1
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Mercure Gdansk Stare Miasto - Image 4
Ul. Jana Heweliusza 22, 80-890 GDANSK, Poland

Description

Hotel extras

  • Location in heart of Gdansk. Most beautiful views of city skyline.

  • Easy access from the hotel to airport and to the main business districts.

  • Unlimited buffet breakfast from 06:00 - to brighten up your morning

  • Secure, monitored hotel parking is available at an additional cost.

  • Modern conference facilities, unique design, functionality and style.

Our accommodation(s)

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Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890 GDANSK
Poland

GPS:54.356546, 18.651961

Telephone
Fax +58 583210000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,479 reviews

TripAdvisor Rating  4.2/5  1,693 reviews

A decent hotel in a good location

TripAdvisor rating 4.0/5

stuartberry1 TripAdvisor review

A decent hotel in a good location, a short walk from the attractions of the city, the central railway station, and the excellent Museum of the Second World War. A Zabka convenience store is directly across the road. The room was well appointed with a view of the old town and a bathroom which seemed to have been recently refurbished. Breakfast was good quality with plenty of choice, gluten-free bread available, and tables regularly cleared. Check-in was friendly and efficient. The only negative was our experience in the bar, when although I appreciate it was busy, I felt I was ignored while people who arrived after me were served. When I was finally served, I was made to feel as if I was an inconvenience. This did not reflect well upon the hotel. Overall though, I would recommend this hotel and would stay here again.

Customer review rating 5.0/5

Kamila L. Families - Confirmed reviews ALL

Thank you for the beautiful view from the window, watching Gdansk from this perspective was stunning! The staff was lovely and polite. The idea of family room, combined of adjoined two rooms was very comfy.

Customer review rating 3.0/5

Maksym S. Business - Confirmed reviews ALL

Standard ok, but it was cold all the time everywhere in the building

Dear Maksym, thank you for sharing your feedback with us. We’re truly sorry to hear that you felt cold during your stay — we understand how important a comfortable temperature is, and we regret that we didn’t meet your expectations in this regard. We appreciate your comments about the standard of the hotel, and we will take your feedback into account as we look for ways to improve the comfort of our Guests throughout the building. We hope you might consider giving us another chance in the future so we can provide a warmer and more enjoyable stay. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Margaret M. Solo - Confirmed reviews ALL

I took a taxi from Gdansk airport at 11pm on a Friday night. It was 17kms to the hotel and took 20 minutes. I got a nice welcome from Wiktor who gave me a small bottle of wine from a fridge near reception in lieu of my Platinum Accor member free drink voucher as the bar was closed. I got an upgrade to a 20m2 Privilege room which felt a little cramped and was a bit old with no sockets near the bed. The soft drinks in the minibar were free and I was pleasantly surprised to find a large card with a picture of Gdansk and a welcome message from the hotel along with a bar of chocolate, a bar of amber soap and a small jar of coffee. I was happy to find a walk-in shower in the bathroom. I called reception to ask for a duvet cover and I'm always too hot under the duvet. A friendly girl called Natalia arrived promptly with it. Later on I couldn't see how to turn the bedside lamp off and the nightstand was fixed to the wall so I called her back. She ended up crawling under the nightstand to unplug it so she should get 5 stars just for that. There were no sockets by the bed to plug my laptop and phone in and I don't know how long the double bed was but my feet were hanging off the end for most of the night. I'm 1.76m tall. The bathrobe was also far too small for me, they should get some bigger ones. I had a look at the exercise room the next morning, it was small and basic with some cardio equipment and a rack of dumbbells. A hotel that size should provide a decent gym. I went on a 1 hour tour of the town in a golf buggy which picked me up and brought me back to the hotel. A one hour tour is enough to see everything and then you can walk back to the parts that interest you. Jakub at reception kindly gave me a late checkout at 1pm as the restaurant I was going to didn't open till 1pm and I recommend the Restauracje Ritz by the marina for lunch. They stay open all afternoon till the evening so you can have lunch as late as you want.

Nice staff but rooms are not as nice as in the photos

TripAdvisor rating 5.0/5

MargaretinParis TripAdvisor review

I took a taxi from Gdansk airport at 11pm on a Friday night. It was 17kms to the hotel and took 20 minutes. I got a nice welcome from Wiktor who gave me a small bottle of wine from a fridge near reception in lieu of my Platinum Accor member free drink voucher as the bar was closed. I got an upgrade to a 20m2 Privilege room which felt a little cramped and was a bit old with no sockets near the bed. The soft drinks in the minibar were free and I was pleasantly surprised to find a large card with a picture of Gdansk and a welcome message from the hotel along with a bar of chocolate, a bar of amber soap and a small jar of coffee. I was happy to find a walk-in shower in the bathroom. I called reception to ask for a duvet cover and I'm always too hot under the duvet. A friendly girl called Natalia arrived promptly with it. Later on I couldn't see how to turn the bedside lamp off and the nightstand was fixed to the wall so I called her back. She ended up crawling under the nightstand to unplug it so she should get 5 stars just for that. There were no sockets by the bed to plug my laptop and phone in and I don't know how long the double bed was but my feet were hanging off the end for most of the night. I'm 1.76m tall. The bathrobe was also far too small for me, they should get some bigger ones. I had a look at the exercise room the next morning, it was small and basic with some cardio equipment and a rack of dumbbells. A hotel that size should provide a decent gym. I went on a 1 hour tour of the town in a golf buggy which picked me up and brought me back to the hotel. A one hour tour is enough to see everything and then you can walk back to the parts that interest you. Jakub at reception kindly gave me a late checkout at 1pm as the restaurant I was going to didn't open till 1pm and I recommend the Restauracje Ritz by the marina for lunch. They stay open all afternoon till the evening so you can have lunch as late as you want.

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Other web-users rate our hotel

  • 994 reviews 9.6/10 Location
  • 1,105 reviews 7.8/10 Room
  • 1,063 reviews 9.4/10 Service
  • 15 reviews 8.1/10 WiFi
  • 632 reviews 9/10 Breakfast
  • 297 reviews 8.4/10 Cleanliness
  • 46 reviews 9/10 Bar
  • 12 reviews 3.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.