Mercure Gdansk Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.6/5 2,529 reviews

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Ul. Jana Heweliusza 22, 80-890 GDANSK, Poland

Description

Hotel extras

  • Location in heart of Gdansk. Most beautiful views of city skyline.

  • Easy access from the hotel to airport and to the main business districts.

  • Unlimited buffet breakfast from 06:00 - to brighten up your morning

  • Secure, monitored hotel parking is available at an additional cost.

  • Modern conference facilities, unique design, functionality and style.

Our accommodation(s)

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Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890 GDANSK
Poland

GPS:54.356546, 18.651961

Telephone
Fax +48 58 321 00 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,529 reviews

TripAdvisor Rating  4.2/5  1,693 reviews

Customer review rating 4.5/5

Hashir S. Couples - Confirmed reviews ALL

Hotel was well located near centre. Acess to the hotel was easy and located to nearby tourist area

Dear Mr Hashir, thank you for your 9/10 rating 😊 We’re so glad to hear that you found the hotel comfortable and well-located 😊 Being close to the city center and tourist areas is something we’re really proud of, and we’re happy it made your stay easier 😊 We look forward to welcoming you again soon for another great experience! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Angela M. Couples - Confirmed reviews ALL

Had the most lovely time staying at this hotel. Early check in. Got an upgrade to a privilege room with coffee machine,dressing gowns & slippers!

Dear Angela, thank you so much for your wonderful 10/10 review 🥰 We’re thrilled to hear that you had such a lovely stay with us and enjoyed your early check-in as well as the upgrade to a Privilege Room — it’s fantastic that the little touches like the coffee machine, dressing gowns, and slippers made your stay even more comfortable 😊 We’re especially happy that your experience at check-in with Sebastian brought back such great memories from your previous visit to Ibis Gdańsk Old Town 😊 We will be sure to pass on your kind words to him, as well as to our friendly bar team who served your welcome drinks — they’ll be delighted to hear they made your stay extra special 😊 It truly means a lot to us that our team could make your stay memorable 😊 We hope to welcome you back again soon for another fantastic experience! Warm regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Cezary C. Solo - Confirmed reviews ALL

Ok

Dear Cezary, thank you very much for your perfect 10/10 rating ⭐ We’re glad you had a positive experience, and we truly appreciate you taking the time to share your feedback 😊 We hope to welcome you again soon for another enjoyable stay! Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Customer review rating 4.0/5

Kienseng L. Solo - Confirmed reviews ALL

Room was clean, well furnished with good amenities. Cons: heater wasn’t working that great, room was freezing at times

Dear KienSeng, thank you very much for your review and for rating your stay with us. We’re truly happy to hear that you appreciated our convenient location and found the room clean, comfortable, and well furnished with good amenities. Your positive feedback means a lot to us and confirms that we’re heading in the right direction. At the same time, we sincerely apologize for the inconvenience caused by the heating. We fully understand how important a warm and comfortable room is, especially during colder periods, and we’re sorry that the heater did not work as effectively as expected. Please rest assured that your comment has been noted and will be shared with our technical team so we can improve this for future stays. Thank you again for taking the time to share your experience. We truly value your feedback and hope to have the pleasure of welcoming you again, with an even more comfortable stay next time. Aleksandra Guest Experience Manager

Customer review rating 4.0/5

Linda P. W. Couples - Confirmed reviews ALL

Overall good but a couple of niggles. Firstly why invite guests to pre-register/book in the room when several people had to wait an extended time for rooms to become available. Secondly there appeared to be a fault with the elevators, when trying to ascend from the ground floor, lifts would stop at every floor that people had called the lift, even if they were going down and not up.

Dear Mrs Linda, thank you very much for taking the time to share your experience. We are glad to hear that you appreciated our location and found our staff friendly. We sincerely apologize for the inconveniences you encountered with the room availability and the elevators. Your feedback regarding the pre-registration process and lift operation is very valuable, and we will review it carefully to ensure a smoother experience for our Guests in the future. We truly appreciate your understanding and hope that, despite these issues, you were able to enjoy your stay in Gdańsk. We would be delighted to welcome you again and provide an even better experience on your next visit. Kind regards, Aleksandra Guest Experience Manager

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Other web-users rate our hotel

  • 1,084 reviews 9.6/10 Location
  • 1,171 reviews 7.7/10 Room
  • 1,144 reviews 9.5/10 Service
  • 16 reviews 8.2/10 WiFi
  • 671 reviews 9/10 Breakfast
  • 316 reviews 8.4/10 Cleanliness
  • 54 reviews 9/10 Bar

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