Mercure Gdansk Stare Miasto 4 stars

Customer review rating (ALL Rating) 4.6/5 2,663 reviews

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Ul. Jana Heweliusza 22, 80-890 GDANSK, Poland

Description

Hotel extras

  • Location in heart of Gdansk. Most beautiful views of city skyline.

  • Easy access from the hotel to airport and to the main business districts.

  • Unlimited buffet breakfast from 06:00 - to brighten up your morning

  • Secure, monitored hotel parking is available at an additional cost.

  • Modern conference facilities, unique design, functionality and style.

Our accommodation(s)

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Hotel location

Mercure Gdansk Stare Miasto

Ul. Jana Heweliusza 22
80-890 GDANSK
Poland

GPS:54.356546, 18.651961

Telephone
Fax +48 58 321 00 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,663 reviews

Customer review rating 4.0/5

Roni C. Families - Confirmed reviews ALL

Good location ,nice view from the room but without balcony The room ara small and old fashioned. Breakfast ok Reception ok Room service and clean are modest General overview 8/10

Dear Mr Roni, thank you very much for taking the time to share your detailed feedback and for your kind rating. We are pleased to hear that you appreciated our convenient location, the view from your room, and that our breakfast and reception service contributed positively to your stay. At the same time, we truly appreciate your honest comments regarding the room size, interior style, and housekeeping service. We understand that these elements have a significant impact on the overall comfort of our Guests, and your observations have been noted and shared with the relevant departments. We are continuously working on maintaining and improving our hotel, and feedback such as yours helps us identify areas where we can do better. We hope that you had the opportunity to enjoy the beauty of Gdańsk and that we will have the pleasure of welcoming you back in the future for an even more comfortable stay. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 2.0/5

Wasyl W. Families - Confirmed reviews ALL

Reception staff were unwelcoming. Hotel needs updating, use of cheap toilet paper showed cost cutting.

Dear Wasyl, thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We sincerely regret that you felt our reception team was not welcoming, as providing friendly and attentive service is one of our main priorities. Your comments have been shared with the relevant team, and we will pay close attention to improving the Guest experience from the very first contact. We also appreciate your honest remarks regarding the condition of the hotel and the bathroom amenities. We understand that these details can influence the overall impression of a stay, and your feedback has been noted as we continue working on maintaining and improving our facilities. We truly value every opinion, including those highlighting areas where we can do better. We hope that we will have the opportunity to welcome you again in the future and provide you with a stay that better reflects the standards we aim to offer. Kind regards, Aleksandra Guest Experience Manager

Customer review rating 4.5/5

Dennis M. Solo - Confirmed reviews ALL

Great staff that are very helpful and professional, well located to next to the Old Town

Dear Mr Dennis, thank you very much for your excellent rating and for sharing your kind feedback with us 😊 We are delighted to hear that you appreciated our convenient location close to the Old Town, as well as the helpfulness and professionalism of our team. It is wonderful to know that our staff contributed to making your stay a pleasant experience 😊 Your kind words are a great appreciation for our entire team and motivate us to continue providing warm and attentive service to our Guests. We hope you had a wonderful time exploring Gdańsk and that we will have the pleasure of welcoming you back again in the future! Kind regards 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Claudia A. B. Friends - Confirmed reviews ALL

Staff were friendly and helpful. The hotel was conveniently located walking distance to the town centre in a quieter area. Rooms and facilities were lovely.

Dear Mrs Claudia, thank you very much for your excellent rating and for sharing your lovely feedback with us 🥰 We are delighted to hear that you enjoyed your stay and appreciated our convenient location, comfortable rooms, and the facilities we offer. It is wonderful to know that our team made a positive impression through their friendliness and helpfulness – we truly believe that warm and attentive service is an essential part of a memorable hotel experience 😊 We are also pleased that you enjoyed the peaceful surroundings while still being within walking distance of the charming Old Town. We hope you had the opportunity to explore the beautiful streets of Gdańsk and enjoy the unique atmosphere of the city 😊 Thank you once again for your kind words and perfect score! We hope to have the pleasure of welcoming you back in the future for another comfortable and enjoyable stay. Kind regards from Gdańsk 👋 Aleksandra Guest Experience Manager

Customer review rating 5.0/5

Kent J. Friends - Confirmed reviews ALL

Very very clean and nice hotel and a great breakfast. I really like my stay there. Me and my friend didn't like the "big" muscles bartender, he is not hospital at all! He is uninterested in his job at your hotel, it seams that he dont care about your guests! Thats so bad!

Dear Kent, thank you very much for your excellent rating and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness of our hotel, our breakfast offer, and the overall experience. It is wonderful to know that you and your friend had such a positive impression of our property. At the same time, we truly appreciate you sharing your comments regarding your experience at our bar. We are sorry to hear that the service did not meet your expectations on this occasion. This is certainly not the level of hospitality we aim to provide, as every member of our team plays an important role in creating a welcoming atmosphere for our guests. Your remarks have been shared with the relevant department so that we can look into the situation and continue improving our service standards. Thank you once again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you and your friend back in the future and providing you with another enjoyable stay. Kind regards, Aleksandra Guest Experience Manager

Other web-users rate our hotel

  • 1,152 reviews 9.6/10 Location
  • 1,259 reviews 7.6/10 Room
  • 1,228 reviews 9.4/10 Service
  • 19 reviews 7.4/10 WiFi
  • 680 reviews 8.9/10 Breakfast
  • 349 reviews 8.4/10 Cleanliness
  • 56 reviews 9/10 Bar

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