Hotel Mercure Wroclaw Centrum

Customer review rating (ALL Rating) 4.8/5 2,688 reviews

Best price
guarantee
Hotel Mercure Wroclaw Centrum - Image 1
Hotel Mercure Wroclaw Centrum - Image 2
Hotel Mercure Wroclaw Centrum - Image 3
Hotel Mercure Wroclaw Centrum - Image 4
pl. Dominikanski 1, 50-159 WROCLAW, Poland

Description

Hotel extras

  • Local inspirations and location in the city center

  • Eco friendly hotel, with Green Key and BREEAM In-Use certificates.

  • Conference centre with modern audiovisual equipment and dedicated service

  • Spa and wellness at Balinese Massage - relax after meeting or visiting.

  • A pet-friendly hotel that welcomes guests traveling with pets.

Our accommodation(s)

Hotel location

Hotel Mercure Wroclaw Centrum

pl. Dominikanski 1
50-159 WROCLAW
Poland

GPS:51.108999, 17.03957

Telephone
Fax +48 48

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Welcome to the WINESTONE bar and restaurant. Discover our dishes served on stone slabs, known as Les Planches, and enjoy a carefully selected collection of wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,688 reviews

Customer review rating 5.0/5

Gary P. Business - Confirmed reviews ALL

Very favorable experience. Room was comfortable and staff was friendly and helpful.

Dear Sir, Thank you for your lovely feedback. We are delighted that you felt comfortable during your stay and that our team made you feel welcome with their service. We hope to have the pleasure of welcoming you back to Wrocław soon! Kind regards, Dominik Rogoziński – Front Office

Customer review rating 5.0/5

Alison M. Solo - Confirmed reviews ALL

Ideally located, friendly and helpful staff and excellent room and facilities. Would def use this hotel again.

Dear Madam, Thank you for your wonderful feedback. We are delighted that you enjoyed the room and facilities and found our team welcoming! We look forward to welcoming you back to Wrocław! Kind regards, Dominik Rogoziński – Front Office

Customer review rating 2.0/5

Kelley L. A. Business - Confirmed reviews ALL

The breakfast buffet had lots of variety with choices to cover a wide range of cultural preferences and was tasty with some nice over the top touches. The bar staff was very friendly and the food & drinks here were excellent. The in room water pitcher with a chilled dispenser in the hallway is a nice touch. The problem was the lack of any control over the temperature of my room. My room was 76F or higher at night (I carry a thermometer for medication). I was told at the front desk that being October, the air conditioning was shut off and "natural ventilation" was in use and there was no way to adjust it. That may work in hallways, stairwells and public spaces with air flow, but not in a small closed off room. I have seen this in lower class hotels but at least there the windows in your room open. Windows here did not open, which left me no way to cool off my room. Based on this fact, I can not recommend this hotel to anyone who gets hot at night or is traveling in the spring/fall.

Dear Madam, Thank you for taking the time to share such a detailed review of your stay. I am delighted to read that you enjoyed our breakfast selection, the quality of the food and beverages served in our bar, the friendliness of our team, and the water dispenser concept available for our Guests. It is always rewarding to know that these details contributed positively to your experience. At the same time, I would like to sincerely apologize for the discomfort you experienced regarding the room temperature. I am particularly sorry that you left with the impression that the air conditioning had been completely switched off. What our team intended to explain was that, in addition to the air conditioning system, the hotel operates a continuous ventilation system that draws cooler air from outside the building to support the overall climate control. Unfortunately, in your case, the system clearly did not perform as expected or provide the level of comfort you deserved, and for that I am truly sorry. Please be assured that your comments have been shared with our Technical Department so that the efficiency and performance of the climate control systems can be carefully reviewed and verified. Allow me also to explain why the windows in our Guest rooms cannot be opened. This solution was determined during the design phase of the building and is connected to both construction regulations and safety standards applicable to a hotel of our category and location. In addition, the architectural concept of the building was developed in close cooperation with the city authorities due to our unique location next to a historic church. The specially designed fixed glazing reflects the church façade, helping the hotel blend harmoniously into the historic surroundings while preserving the character of the area. Furthermore, being situated in the very heart of Wrocław means that the hotel is exposed to significant urban traffic and city noise. The non-opening windows provide effective protection against noise, dust, pollution, and insects, while an independent ventilation system operates continuously to ensure fresh air circulation throughout the building. While we fully understand the advantages that opening a window can offer and appreciate that many Guests value this option, our building's design and operational concept rely on a controlled ventilation and air-conditioning system to maintain guest comfort. Thank you once again for your candid feedback. Although I regret that we did not fully meet your expectations on this occasion, I hope we will have the opportunity to regain your confidence in the future. We will do our utmost to ensure that your next visit is comfortable in every respect. Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 4.5/5

Rita W. Business - Confirmed reviews ALL

It was a great stay, I would just improve the shower head, only three holes had water coming out. It was strange

Dear Madam, Thank you very much for your wonderful review and for rating your stay so highly! We are delighted to read that you enjoyed our great location, service, and comfortable atmosphere. We also appreciate you bringing the issue with the shower head to our attention. We sincerely apologize for this inconvenience and will make sure it is checked by our maintenance team. We hope to have the pleasure of welcoming you back for an even better stay in the future! Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Customer review rating 4.0/5

Martinus H. M. V. Business - Confirmed reviews ALL

There is nly one think that was not satisfying, and that is the water pressure from the shower. I was on 4e level in the hotel and the water coming out of the shower was absolutely limited.

Dear Sir, Thank you very much for sharing your feedback with us! I am delighted to read that you enjoyed our central location in Wrocław and our breakfast. We sincerely apologize for the inconvenience caused by the low water pressure in your shower. Your comments are very important to us, and we will pass this issue on to our maintenance team for further inspection. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay next time! Kind regards, Marlena Da Silva - Guest Satisfaction Manager

Other web-users rate our hotel

  • 1,131 reviews 9.5/10 Location
  • 1,129 reviews 8.2/10 Room
  • 1,035 reviews 9.6/10 Service
  • 16 reviews 9.2/10 WiFi
  • 827 reviews 9.5/10 Breakfast
  • 595 reviews 9.3/10 Food
  • 406 reviews 8.9/10 Cleanliness
  • 50 reviews 8.3/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Wroclaw Hotels
Legal information PDF