Mercure Porto Gaia Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,062 reviews

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Mercure Porto Gaia Hotel - Image 1
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Rua Manuel Moreira de Barros, 618D, Registration No.: 378, 4400-346 VILA NOVA DE GAIA, Portugal

Description

Hotel extras

  • Near the Port Wine Cellars and Arrábida Shopping

  • Near central Porto

  • Douro River

  • 7 meeting rooms with capacity for 130 people

  • Porto Wine Cellars

Our accommodation(s)

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Hotel location

Mercure Porto Gaia Hotel

Rua Manuel Moreira de Barros, 618D, Registration No.: 378
4400-346 VILA NOVA DE GAIA
Portugal

GPS:41.142411, -8.637174

Telephone
+351 22 374 0800

Calls to a national
fixed network

Fax +351 22 374 0801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PORT'S AND CO

The hotel restaurant PORTS AND CO serves traditional Portuguese cuisine in a warm and intimate atmosphere. Special attention is paid to matching wine with food to create a unique gastronomic experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,062 reviews

TripAdvisor Rating  4.0/5  747 reviews

Top service

Customer review rating 5.0/5

R C. Couples - Confirmed reviews ALL

Besides the hotel being well located and well maintained, I'd like to highlight the great service level demonstrated by the team. My wife and I went to Porto for our wedding anniversary. I informed this in my reservation and got a super service from the hotel. My wife and I are very pleased and, therefore, we wold like to congratulate and recommend Mercure Porto Gaia to anyone looking for a great value service.

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Looking forward to seeing soon Sérgio Bastos General Manager

Slow staff

Customer review rating 3.0/5

C Business - Confirmed reviews ALL

You have to wait a lot to have someone talking to you on check-in and specially restaurant.

Thank you for taking the time to tell us about your experience at the Mercure Porto Gaia Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Best regards Sérgio Bastos General Manager

Great stay

Customer review rating 5.0/5

Diane Solo - Confirmed reviews ALL

Thank you for the upgrade

C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Cordialement Sérgio Bastos Dirécteur

Well located next to shopping mall

Customer review rating 5.0/5

H L. Couples - Confirmed reviews ALL

Enjoyed 3 nights stay, next to shopping mall and plenty of free parking. Clean and good size room

We very much appreciate your comments regarding your stay at the Mercure Porto Gaia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Best regards Sérgio Bastos General Manager

Not Satisfactory

Customer review rating 3.0/5

Amit Families - Confirmed reviews ALL

Whatever systems yo are using or trying to save cost on cooling rooms are suffocating even during winters as there are no Air conditioners nor any fans available as a back up .Its easy to say that SORRY we dont have AC but if its a 4 star Accor property ,you should have one and if not invest in it .As you would understand sleep is the most important for a hotels stay and if we have to sleep by keeping windows open and try to sleep in minimum clothing so we get sleep then you seriously have a issue which you cannot avoid and I have heard other guests also complain about this .Second house keeping needs to refill the stock of teas which are getting used ,as it is common sense that guests prefer a particular tea and even after informing the reception the house keeping does not fill the tea ,in my case it was English breakfast and everytime after coming in the room in the night I had to go down at the bar to collect it ,poor attention to detail and service

Is is not the first time you stay with us and I am very surprised by your comments! Regarding the AC, as you well know, there was no problem with your room, if only you had it switched on. As we did after going directly to tour room. Also tea stations are always refilled once a day, every day. I am sorry that we have not met you expectations Best regards Sérgio Bastos General Manager

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Other web-users rate our hotel

  • 311 reviews 8.6/10 Location
  • 421 reviews 8.2/10 Room
  • 413 reviews 9.2/10 Service
  • 216 reviews 9/10 Breakfast
  • 189 reviews 8.7/10 Cleanliness
  • 90 reviews 8.7/10 Vibe
  • 88 reviews 8/10 Value
  • 66 reviews 8.5/10 Food

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Internal rules of procedure
Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.