Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.4/5 2,035 reviews

Best price
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Novotel Wellington - Image 1
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Novotel Wellington - Image 3
Novotel Wellington - Image 4
133 The Terrace, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Direct access to business and shopping districts

  • Minutes to the waterfront, Te Papa Museum and Takina Convention & Exhibition center

  • Novotel big breakfast and contemporary local cuisine served at Caucus Restaurant and Bar

  • Rooms with a King Bed or interconnecting twin double beds with views of the harbor city

  • Connect Wi-Fi to multiple devices , and charge your electric vehicle during your stay.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Room with 2 Double Beds

Photo out of - Superior Twin Room with 2 Double Beds

Step into serene elegance with our Superior Twin Room. Discover modern decor, plush Double Beds, and thoughtful amenities like a mini bar, 32" LCD TV, iPod dock, and WiFi. A tranquil and stylish retreat awaits.

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Enjoy stunning city views from our Superior Room, where modern decor and ergonomic comfort converge. Relax in the embrace of a cozy King Bed and take in the ambiance. Stay connected with complimentary WiFi and make use of the convenient work desk.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in our spacious room with a king bed, with views of the city or harbour and all the comforts of home with robes and slippers. To enhance your stay, mini-bar refreshments are included and unlimited wifi provides connectivity for up to 5 devices

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Embrace urban sophistication in our Superior Twin Room with city views. Discover contemporary decor, two Double Beds, a mini bar, 32" LCD TV, iPod dock, WiFi, and a work desk. Ideal for up to four guests sharing existing bedding. Stylish comfort awaits.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Unwind in our spacious room with two double beds, with views of the city or harbour and all the comforts of home with robes and slippers. To enhance your stay, mini-bar refreshments are included and unlimited wifi provides connectivity for up to 5 devices

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Experience comfort and convenience in our Accessible Superior Room, featuring a King Bed, workspace, and a cozy chaise lounge. With wheelchair accessibility and 24/7 staff assistance, your stay is hassle-free. Connects to a Superior Room with 2 Double Bed

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

GPS:-41.28376, 174.774502

Telephone
Fax +64 4 918 1901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 139 rooms
  • 6 rooms for people with reduced mobility
  • 8 connecting rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

One Meeting room

Family

Services for children

  • Play area

Well-being

In Balance Gym

  • On site

24/7 Fitness

  • Nearby
  • On site

Valet Parking

Additional charge

Parking information

  • On site
  • Indoor parking
  • Private
  • 24 parking spaces
  • Max Limited Height: 2 m / 25 ft

  • Parking pricing: 22.33 € 45 NZD Per day

CAUCUS RESTAURANT

Photo out of - CAUCUS RESTAURANT

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Cooking style
International
Chef name
Alex Kim
Capacity
60
Accessibility
Accessible service
133 The Terrace, 6011 Wellington, New Zealand
Telephone +64 4 918 1900
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Exceptional closings

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Caucus Bar offers a wide selection of beverages and bar snacks. You have the pleasure of viewing the latest sports matches or the daily news. The bar is a non-smoking area.

Enjoy a compact onsite gym equipped with exercise bikes, free weights and a treadmill along with complimentary access to 24/7 Fitness.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,035 reviews

Customer review rating 3.5/5

Salar L. Couples - Confirmed reviews ALL

Dear Salar, Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff and facilities. However, we strive for excellence in all areas, including cleanliness, and will continue to work towards enhancing our guests' experiences. Best regards, Novotel Wellington

Customer review rating 5.0/5

Melanie K. Solo - Confirmed reviews ALL

Dear Melanie, Thank you for your kind words regarding your recent stay at Novotel Wellington. We are delighted to hear that you consistently enjoy our friendly team, well-equipped rooms, and comfortable beds. It is rewarding to know that our location has met your expectations for both accessibility and tranquility. We look forward to welcoming you back on your next visit to Wellington. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Nick D. Families - Confirmed reviews ALL

Dear Nick, Thank you for your kind words regarding your recent stay at Novotel Wellington. We are delighted to hear that you found our location convenient and our service welcoming and efficient. It is always a pleasure to know that our guests enjoyed our culinary offerings, such as the cheese topped bread paired with pilsner. We look forward to welcoming you back on your next visit. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Nicola S. Couples - Confirmed reviews ALL

Dear Nicola, Thank you for your kind feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you enjoyed our prime location and found our reception staff to be helpful. It is wonderful to know that you appreciated the size and comfort of your room. We look forward to welcoming you back on your next visit to Wellington. Thai Le Front Office Manager Novotel Wellington

Customer review rating 2.0/5

Denis C. Couples - Confirmed reviews ALL

Dear Denis, Thank you for sharing your feedback regarding your recent experience at Novotel Wellington. I am pleased to hear that you found our reception team welcoming. However, I regret that the parking process and breakfast pricing did not meet your expectations. We strive to offer competitive rates and quality service, and your comments will be reviewed for potential improvements in our guest experience. Thai Le Front Office Manager Novotel Wellington

Dear Melanie, Thank you for your kind words regarding your recent stay at Novotel Wellington. We are delighted to hear that you consistently enjoy our friendly team, well-equipped rooms, and comfortable beds. It is rewarding to know that our location has met your expectations for both accessibility and tranquility. We look forward to welcoming you back on your next visit to Wellington. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Nick D. Families - Confirmed reviews ALL

Welcoming. Efficient. Enjoyed the cheese topped bread with pilsner!

Dear Nick, Thank you for your kind words regarding your recent stay at Novotel Wellington. We are delighted to hear that you found our location convenient and our service welcoming and efficient. It is always a pleasure to know that our guests enjoyed our culinary offerings, such as the cheese topped bread paired with pilsner. We look forward to welcoming you back on your next visit. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Nicola S. Couples - Confirmed reviews ALL

Easy check in reception staff were great. Nice room. Good size. Great location east to get onto lambton quay

Dear Nicola, Thank you for your kind feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you enjoyed our prime location and found our reception staff to be helpful. It is wonderful to know that you appreciated the size and comfort of your room. We look forward to welcoming you back on your next visit to Wellington. Thai Le Front Office Manager Novotel Wellington

Customer review rating 2.0/5

Denis C. Couples - Confirmed reviews ALL

Disappointed, reception was good but the process of getting car parked and bags to our room was frustrating. $45 Breakfast was unbelievable expensive 2 bowls cereal and 2 pieces of toast $50 + ridiculous . Accor members

Dear Denis, Thank you for sharing your feedback regarding your recent experience at Novotel Wellington. I am pleased to hear that you found our reception team welcoming. However, I regret that the parking process and breakfast pricing did not meet your expectations. We strive to offer competitive rates and quality service, and your comments will be reviewed for potential improvements in our guest experience. Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

Vincent T. Business - Confirmed reviews ALL

The room was good and well-cleaned. The hotel was very conveniently placed with its lift to the Quay below.

Dear Vincent, Thank you for your kind feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you found your room to be well-maintained and that our location met your convenience needs. Our team strives to uphold high standards of cleanliness and accessibility, ensuring a pleasant experience for all our guests. We hope to welcome you back in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

Shirley H. Business - Confirmed reviews ALL

Loved the Service and the breakfast selection and yummy food. Hassel free stay.

Dear Shirley, Thank you for your kind words regarding your recent stay at Novotel Wellington. We are delighted to hear that you enjoyed our prime location, exceptional service, and the variety of options available at breakfast. It is always our goal to provide a seamless and comfortable experience for our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.5/5

Monet Q. Couples - Confirmed reviews ALL

Everything was good expect the wifi had no internet most of the time (so u couldn’t use it) and parking in general where we were told to park was really expensive

Dear Monet, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed a comfortable experience. However, we sincerely apologize for the inconvenience caused by the Wi-Fi connectivity and the parking costs. We continually strive to enhance our services and appreciate your insights as they are invaluable in this process. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Marisol B. Families - Confirmed reviews ALL

Our room is clean and comfortable.

Dear Marisol, Thank you for your kind feedback regarding the cleanliness and comfort of your room. We are pleased to hear that your stay was enjoyable and met your expectations. Best regards, Novotel Wellington

Customer review rating 4.5/5

Blair S. Solo - Confirmed reviews ALL

Good hotel and the room was good and service was good

Dear Blair, Thank you for your kind feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you found the room and service to be satisfactory. Our team is dedicated to ensuring a pleasant experience for all our guests, and your appreciation serves as a great motivation for us. We hope to welcome you back in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.5/5

Mitzi D. Families - Confirmed reviews ALL

The facilities were amazing and my family had a great time. Just a bit of improvement on staff, particularly the Front Desk. We noticed that most of the staff we talked to at the front desk were grumpy which was a bit of a let down.

Dear Mitzi, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you and your family enjoyed our facilities. However, we sincerely regret that your interactions with our front desk staff did not meet your expectations. We value your comments and will take them into consideration to enhance our guest experience in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

Carol M. Solo - Confirmed reviews ALL

Hotel is very comfortable, well cleaned and located just right to reach CBD and even the airport.

Dear Carol, Thank you for taking the time to share your positive experience at Novotel Wellington. We are delighted to hear that you found our location convenient for both the CBD and the airport, as well as appreciating the cleanliness and comfort of our hotel. Your feedback is invaluable and encourages our team to maintain high standards. We look forward to welcoming you back in the future. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Cressida G. Families - Confirmed reviews ALL

Good central location. Comfortable room. Friendly service

Dear Cressida, Thank you for your positive feedback. We are delighted to hear that you enjoyed our central location, found your room comfortable, and received friendly service from our team. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay. Thai Le Front Office Manager Novotel Wellington

Customer review rating 5.0/5

John D. Couples - Confirmed reviews ALL

So nice to see familiar friendly faces: Kim and Tasi in the restaurant, looking after us! Marvelous to get prompt return of item left behind in room: really appreciated this service! Top marks all round!

Dear John, Thank you for sharing your positive experience at Novotel Wellington. We are delighted to hear that our location and the service provided by Kim and Tasi made your stay memorable. It is always our priority to ensure that our guests feel welcome and well taken care of. We are also pleased that you appreciated the prompt return of your item. Your kind words will be shared with our team. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Bella W. Business - Confirmed reviews ALL

Friendly, helpful staff. Easy stay.

Dear Bella, Thank you for taking the time to share your positive experience at Novotel Wellington. We are delighted to hear that you found your stay comfortable and appreciated the friendliness and helpfulness of our staff. Our team strives to provide a seamless experience for all our guests, and it is gratifying to know we met your expectations. Best regards, Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Melissa R. Families - Confirmed reviews ALL

Awesome stay here only down fall was once we got back to the hotel late at night with the kids our key card didnt work and the one that we had used to get in was still in the room so had to go back down and get another one which they happily gave us and wasn't a big deal was just hard with tired kids otherwise everything else was perfect

Dear Melissa, Thank you for taking the time to share your experience at Novotel Wellington. We are delighted to hear that you found our staff welcoming and that your overall stay was enjoyable. It is always our aim to provide a comfortable and pleasant environment for our guests. I appreciate your understanding regarding the inconvenience you faced with your key card. We strive to ensure that our guests have seamless access to their rooms, and while we are glad our team was able to assist you promptly, we recognize that managing such situations with tired children can be challenging. Your feedback is invaluable as it helps us to continuously improve our services and offerings. We are pleased that despite this minor issue, you had a perfect stay with us. Should you choose to visit Novotel Wellington again, we hope to provide an even more seamless experience. Thank you once again for your kind words and constructive feedback. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.0/5

Wayne M. Couples - Confirmed reviews ALL

The stay was good. Hotel was a little below expectations but was comfortable.

Dear Wayne M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable. We continuously strive to enhance our guest experience and your comments are valuable to us. Best regards, Leigh Frame General manager Novotel Wellington

Customer review rating 4.5/5

Grant G. Couples - Confirmed reviews ALL

Excellent location in the city centre. Comfortable and spacious room. Friendly and helpful staff. Good breakfast choices and gluten free options.

Dear Grant G., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, comfortable accommodations, and the breakfast offerings, including gluten-free options. Your kind words about our staff are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Leigh Frame General manager Novotel Wellington

Customer review rating 4.5/5

Dianne P. Couples - Confirmed reviews ALL

Stay was enjoyable. Staff were courteous and welcoming. Rooms well maintained and clean.

Dear Dianne P., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff courteous and welcoming, and that your room met your expectations for cleanliness and maintenance. Your feedback encourages our team to continue providing excellent service. Best regards, Leigh Frame General manager Novotel Wellington

Customer review rating 2.5/5

Shivam S. Families - Confirmed reviews ALL

Till 2 AM it was fine and then later we woke up in a claustrophobic and suffocated room as AirConn wasn’t working at all ! Felt bad as I was traveling with my wife and parents their sleep got disturbed and our next day was affected badly.

Dear Shivam, Thank you for sharing your experience during your recent stay at Novotel Wellington. I sincerely apologize for the discomfort you encountered due to the air conditioning issue, which impacted your family's rest. We strive to provide a pleasant environment for our guests, and I appreciate your feedback regarding this matter. Our team will review the incident to ensure we continuously improve our services. Thai Le Front Office Manager Novotel Wellington

Customer review rating 0.5/5

Jerry S. Couples - Confirmed reviews ALL

So disappointed to be allocated the room next to the lifts. Why? We booked and paid months ago yet got worst room in the hotel. Lifts cranked away all night. 3 nights no sleep made sightseeing very difficult. :-(

Dear Jerry, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you encountered regarding your room allocation next to the lifts. We understand how essential a restful night's sleep is for our guests, especially during their stay when exploring the city. Your feedback is invaluable, and I will ensure it is communicated to our team to enhance our guest room assignments in the future. Thai Le Front Office Manager Novotel Wellington

Other web-users rate our hotel

  • 825 reviews 9.1/10 Location
  • 1,105 reviews 7.7/10 Room
  • 1,105 reviews 9/10 Service
  • 21 reviews 5.1/10 WiFi
  • 471 reviews 8.1/10 Comfort
  • 434 reviews 8.3/10 Cleanliness
  • 308 reviews 8.2/10 Breakfast
  • 206 reviews 5/10 Amenities

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