Novotel Wellington 4 stars

Customer review rating (ALL Rating) 4.4/5 1,940 reviews

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Description

Hotel extras

  • Direct access to business and shopping districts

  • Minutes to the waterfront, Te Papa Museum and Takina Convention & Exhibition center

  • Novotel big breakfast and contemporary local cuisine served at Caucus Restaurant and Bar

  • Rooms with a King Bed or interconnecting twin double beds with views of the harbor city

  • Connect Wi-Fi to multiple devices , and charge your electric vehicle during your stay.

Our accommodation(s)

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Hotel location

Novotel Wellington

133 The Terrace
6011 WELLINGTON
New Zealand

GPS:-41.28376, 174.774502

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

CAUCUS RESTAURANT

Caucus Restaurant and Bar offers a buffet breakfast (6:30 AM to 10:00 AM on weekdays, 7:00 AM to 11:00 AM on weekends), all-day dining (10:00 AM to 10:00 PM), à la carte dinner (5:30 PM to 10:00 PM), and 24-hour room service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,940 reviews

Customer review rating 4.5/5

Linda P. Families - Confirmed reviews ALL

Checked in online which was great. Just had to give credit card and got our keys. very happy with customer service.

Dear Linda P., Thank you for your kind feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that our convenient location and the online check-in process contributed to your positive experience. It is our priority to provide excellent customer service, and your recognition of our efforts is greatly appreciated. We look forward to welcoming you back on your next visit. Thai Le Front Office Manager Novotel Wellington

Customer review rating 3.0/5

Greg W. Business - Confirmed reviews ALL

Was relatively expensive for a room with an average bathroom. The shower was especially disappointing in both water pressure and that it was over the bath

Dear Greg W., Thank you for taking the time to share your feedback regarding your recent stay with us. I understand your concerns about the bathroom amenities and the shower experience. Thank you for your feedback. We appreciate you taking the time to share your experience with us. We’re sorry to hear that aspects of your stay did not meet your expectations, particularly the bathroom and shower experience. Unfortunately, during your stay we experienced a technical issue with the hot water cylinder, which affected the shower pressure and overall performance. We sincerely apologise for the inconvenience this caused. We also appreciate your comments regarding the shower-over-bath setup and your perception of value for money. Guest feedback is extremely important to us and helps us identify areas where we can improve. We do hope we may have the opportunity to welcome you back in the future and provide you with a much better experience Thai Le Front Office Manager Novotel Wellington

Customer review rating 2.0/5

Natvadee A. Couples - Confirmed reviews ALL

I had a nice stay and enjoyed all the complimentary the hotel provided. However, in the end I was charged for the parking fee 45$, and I had been chasing the hotel both phone call and emails but I haven't received any feedback until I had to go back to the hotel and asked what's wrong. The manager was there but didn't seem to want to come apologise by himself. I don't feel I was treated as a platinum member, not even a member. Big regret

Customer review rating 4.5/5

Marcel R. Business - Confirmed reviews ALL

Helpful staff and comfortable room. Will stay again.

Dear Marcel R., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and our staff helpful. It is wonderful to know that you enjoyed the comfort of your room. We look forward to welcoming you back to Novotel Wellington for another enjoyable experience. Thai Le Front Office Manager Novotel Wellington

Customer review rating 4.5/5

Aku V. Business - Confirmed reviews ALL

I am happy, coming back for sure

Dear Aku V., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our service and dining options. Your feedback regarding the hotel's condition is appreciated, as it helps us focus on areas for improvement. We look forward to welcoming you back for another enjoyable experience. Thai Le Front Office Manager Novotel Wellington

Other web-users rate our hotel

  • 893 reviews 9/10 Location
  • 1,173 reviews 7.7/10 Room
  • 1,144 reviews 8.9/10 Service
  • 18 reviews 5.7/10 WiFi
  • 474 reviews 7.9/10 Cleanliness
  • 318 reviews 8.2/10 Breakfast
  • 242 reviews 5/10 Amenities
  • 205 reviews 6.1/10 Value

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