Novotel Leeds Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,436 reviews

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Description

Hotel extras

  • City Centre location (5 mns walk from train station)

  • Free WIFI and 24 hours Reception

  • MEETINGS @ NOVOTEL Dedicated space and facilities for both business and private celebrations!

  • Reasonably priced Cocktails Bar & Kitchen menus

  • On site chargeable car parking

Our accommodation(s)

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Hotel location

Novotel Leeds Centre

4 Whitehall, Whitehall Quay
LS1 4HR LEEDS
United Kingdom

GPS:53.795645, -1.551394

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SOAP FACTORY KITCHEN

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,436 reviews

TripAdvisor Rating  4.2/5  2,807 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Back C. Business - Confirmed reviews ALL

Great stay , room good, great breakfast. Lovely staff and good bar

Thank you for your kind words We are delighted to hear that you enjoyed another great stay with us and we look forward to seeing you again soon! Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 4.0/5

Rohr C. Business - Confirmed reviews ALL

Very helpful reception, who helped me with my booking which was a bit complicated. They were so nice and helpful, after a stressful rail journey. The room was great and the breakfast fantastic.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the breakfast and found our reception team helpful during your booking process. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 1.5/5

Till K. Business - Confirmed reviews ALL

- the room 101 was pretty cold - I told the reception during check-in and check-out that I need the invoice with my name and company name and was promised to receive that via e-mail (nothing received so far) - I asked at check-out to order a cab - it turned out to an Uber and I was not able to pay as I am not a UK resident and had no UK phone number - I had to pay the driver with private cash in Euro without receipt! This is unaccetable.

Thank you for sharing your feedback regarding your recent stay. I am truly sorry to hear about your experience with the room temperature. We strive to provide a comfortable environment for our guests and appreciate your comments. We have additional heaters available should you require in the future I apologise for the inconvenience with your invoice, I believe it has been sent now. Regarding the cab service, I understand that the payment method was not suitable for you, and I appreciate your feedback on this matter. Your comments are valuable to us, and we hope to welcome you back in the future for an improved stay Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 5.0/5

Kevin O. Solo - Confirmed reviews ALL

From the moment i arrived which was 2 hours before official check in i was greeted with the utmost courtisy. They had a room ready for me and what a room It was absolutely beautiful very big and spacious and spotlessly clean The bed was very comfortable and the big television on the wall was a joy to watch at night time. Brekfast was an absolute joy an unbelieveable choice .The staff from the receptionists at the front desk to the staff at brekfast and the cleaners were all !st class and made my stay a very enjoyable one and i would highly recommend it and also it is very close to the train station

Thank you for taking the time to share your wonderful experience at Novotel Leeds Centre. We are delighted to hear that you were so warmly welcomed upon your early arrival and that your room met your expectations in terms of size and cleanliness. It is great to know that you enjoyed the comfort of the bed and the television. We are particularly pleased that you found our breakfast selection to be exceptional and that our team members contributed positively to your stay. Your kind words about our staff's courtesy and professionalism will be shared with the entire team We appreciate your recommendation and look forward to welcoming you back in the future. Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 5.0/5

Heather W. Families - Confirmed reviews ALL

We stayed at the Novotel when visiting my dad in hospital. The reservations & reception staff, particularly Sissy & Shona, couldn't have been more caring and helpful during what was a draining and traumatic period. This is an extremely well-run hotel with well-trained staff proving that chain hotels are just as capable as independents when it comes to seeing and treating guests as individuals. Enormous thanks to you all- we'll definitely stay again.

Thank you for your wonderful feedback regarding your recent stay at Novotel Leeds Centre. We are delighted to hear that our staff, particularly Sissy and Shona, provided you with the support and care you needed during a challenging time. It is also great to know that you appreciated our decor, spacious rooms, and breakfast variety. Your kind words affirm our commitment to treating every guest as an individual and we look forward to welcoming you back again in the future Warm regards, Joanne Joyce Guest Services Manager

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Other web-users rate our hotel

  • 1,550 reviews 9/10 Location
  • 1,931 reviews 8/10 Room
  • 1,644 reviews 9.4/10 Service
  • 26 reviews 7.5/10 WiFi
  • 898 reviews 8.6/10 Breakfast
  • 829 reviews 7.7/10 Cleanliness
  • 5 reviews 2/10 Pool

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