Novotel Leeds Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,435 reviews

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Novotel Leeds Centre - Image 1
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4 Whitehall, Whitehall Quay, LS1 4HR LEEDS, United Kingdom

Description

Hotel extras

  • City Centre location (5 mns walk from train station)

  • Free WIFI and 24 hours Reception

  • MEETINGS @ NOVOTEL Dedicated space and facilities for both business and private celebrations!

  • Reasonably priced Cocktails Bar & Kitchen menus

  • On site chargeable car parking

Our accommodation(s)

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Hotel location

Novotel Leeds Centre

4 Whitehall, Whitehall Quay
LS1 4HR LEEDS
United Kingdom

GPS:53.795645, -1.551394

Telephone
Fax +44 113 242 6445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE SOAP FACTORY KITCHEN

Served in The Soap Factory Coktail Lounge & Kitchen, our menu is locally inspired with regionally sourced ingredients. Enjoy a wide range of dishes at affordable prices in relaxing surroundings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,435 reviews

Customer review rating 3.5/5

Stephanie G. Business - Confirmed reviews ALL

Room was fair and clean. The gym did not open until 7am which means I didn’t have time to use it in the morning before work. There appeared to be no reason for this whatsoever as is was not being cleaned and was not supervised. The restaurant was open from 6 to accommodate those needing food………..!

Thank you for your feedback regarding your recent stay at Novotel Leeds Centre. We appreciate your positive remarks about our location and cleanliness. I understand your concerns regarding the gym hours. We open at 7am out of consideration for the guest rooms nearby. Thank you once again for your insights and we hope to welcome you back soon Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 5.0/5

Andrew Q. Business - Confirmed reviews ALL

Short business trip but still had time to relax

Thank you for your kind words regarding our staff and the bar. We are delighted to hear that you enjoyed your short trip and found time to relax. We look forward to welcoming you back on your next visit. Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 2.5/5

George V. Solo - Confirmed reviews ALL

It was exactly average. The customer service was average, the room was average, the floor in the room was disgusting, the bed was okay, the room was cold and I couldn’t sleep as a result. The bathrooms are fine, average. The location is good.

Thank you for sharing your experience with us. I am sorry to learn that your stay did not meet your expectations regarding room cleanliness and temperature. We strive to deliver more than average standards, so it is disheartening to read your comments. We appreciate your feedback and will take it on board for improvement Thank you again, and we hope to welcome you back in the future for an improved stay Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 0.5/5

Chloe S. Business - Confirmed reviews ALL

Check in was quick and pleasant no explanation on were my room or what room I had. I was checked into an accessible room when I booked a standard double. The car was dirty and heavily stained. The TV didn't work I rung down to reception to be told my colleague is on a break (female voice on the phone) and she would come up in 10 mins. No one came up I called back down 15 minutes later to be met with a male voice who said my room would go into black out and if this didn't work call back. Not is this ok would you prefer someone to come up. i went to bed not knowing the bed was two beds pushed together awlful to then opening my curtains the net morning to see blood stains on the netting. The bathroom the next day felt felt and not cleaned. Absolutely awlful for a Novotel

Thank you for taking the time to share your feedback regarding your recent stay at Novotel Leeds Centre. I am truly sorry to hear about your experience and that there were several shortcomings during your visit. I appreciate your comments regarding the check-in process and the room allocation and I understand how important it is to receive clear information upon arrival. I also apologise for the issues with the cleanliness and maintenance of your room, as well as the unresponsive service you encountered with the television. This is not our usual standard of service and I will relay all of your comments to the relevant teams for improvement and to ensure that we consistently deliver our highest standards Your feedback is valuable to us, and I do hope that this one off occasion will not deter you from staying with us again If you would like to contact me directly when you next book, I will personally ensure that everything is perfect you We do hope to welcome you back in the future for an improved stay, more reflective of our usual standards Warm regards, Joanne Joyce Guest Services Manager

Customer review rating 5.0/5

Gary S. Couples - Confirmed reviews ALL

Excellent breakfast, friendly staff, good location, spotless

Other web-users rate our hotel

  • 1,572 reviews 8.9/10 Location
  • 1,918 reviews 8/10 Room
  • 1,647 reviews 9.3/10 Service
  • 26 reviews 7.1/10 WiFi
  • 885 reviews 8.6/10 Breakfast
  • 826 reviews 7.8/10 Cleanliness
  • 5 reviews 0/10 Pool

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