ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,014 reviews

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Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,014 reviews

Customer review rating 3.5/5

Roxley M. Business - Confirmed reviews ALL

The room is clean and comfortable with just sufficient amenity to provide a restful nights sleep. The price has climbed recently and is no longer cheap for what you get. Parking is not secure but is charged. Breakfast is cooked, but not of a particularly high standard - bacon and tomatoes overcooked, only scrambled or hard boiled eggs.

Dear Roxley, Thank you for taking the time to share your detailed feedback following your recent stay with us. I’m pleased to hear that you found your room clean and comfortable, providing a restful night’s sleep, and that your booking, arrival, and departure experiences were smooth and convenient. We truly appreciate your loyalty as an ALL Accor Silver member and your continued support. At the same time, I’m sorry to learn that some aspects of your stay did not meet expectations. Your comments regarding the perceived value for money, parking arrangements, and particularly the breakfast quality are very important to us. We regret that the breakfast offering fell short, and your specific feedback about the preparation and variety has been shared with our kitchen team for review and improvement. We also understand your concerns regarding parking security and pricing, and we appreciate you highlighting this as an area where we can do better. Thank you again for your constructive feedback. It helps us identify where we need to focus our efforts, and we hope to have the opportunity to welcome you back and provide a more enjoyable and well-rounded experience in the future. Warm regards, ibis Sydney Thornleigh

Customer review rating 2.5/5

Rick F. Business - Confirmed reviews ALL

Stall , helpful and pleasant. The hotel itself is very rundown

Dear Rick, Thank you for taking the time to share your feedback following your recent stay with us. I’m truly sorry to hear that your experience did not meet expectations, particularly regarding the condition and cleanliness of your room. While I’m pleased to know you found our team helpful and pleasant, it’s clear we fell short in delivering the standard of accommodation you rightfully expect. Please accept my sincere apologies for the cleanliness issue you encountered in the bathroom—this is certainly not acceptable and will be addressed immediately with our housekeeping team to ensure it does not happen again. I also appreciate your candid comments about the overall condition of the hotel and the WiFi experience. Your feedback is taken seriously, and we are actively reviewing areas where improvements are needed, including maintenance and infrastructure, to enhance the comfort and quality of our guest experience. As a valued ALL Accor member, your loyalty is very important to us, and I regret that we did not provide a stay worthy of your continued trust on this occasion. Thank you again for your honest feedback. We hope to have the opportunity to restore your confidence in us during a future visit. Warm regards, ibis Sydney Thornleigh

Customer review rating 5.0/5

Nola P. Solo - Confirmed reviews ALL

Ibis is a great place to stay with very helpful staff, very clean rooms with wonderful comfortable bedds and good hot showers in a safe location

Customer review rating 4.0/5

Robyn P. Couples - Confirmed reviews ALL

Friendly and helpful staff, easy parking. Spacious room and ensuite

Dear Robyn, Thank you for taking the time to share your feedback following your recent stay at ibis Thornleigh. We are delighted to hear that you enjoyed our convenient location, easy parking, and spacious room and ensuite. It is especially pleasing to know that you found our team to be friendly and helpful, and that your experience from booking through to departure was a positive one. We also appreciate your kind comments regarding our sustainability efforts. Encouraging guests to reuse towels is one of the small but meaningful steps we take to reduce our environmental impact, and we are grateful for your support in this initiative. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back in the near future. Yours sincerely, Rhea - The ibis Thornleigh Front Office Team

Customer review rating 5.0/5

Matt K. Solo - Confirmed reviews ALL

Faultles

Dear Matt, Thank you for sharing your fantastic feedback following your recent stay at ibis Sydney Thornleigh. We’re delighted to hear that you found your experience “impressive” and “faultless”—that’s exactly what we strive to deliver for every guest. It’s also wonderful to know that your accommodation and WiFi met your expectations so well. We truly appreciate your detailed ratings across all areas, as they help us continue refining the guest experience. Your comments on booking, arrival, and service are valuable, and we’ll use them to keep improving. As a valued ALL Platinum member, your loyalty means a great deal to us, and we’re grateful for your continued support and recommendation. We look forward to welcoming you back again soon for another seamless stay. Warm regards, The Team at ibis Sydney Thornleigh

Other web-users rate our hotel

  • 398 reviews 8.8/10 Location
  • 805 reviews 6.6/10 Room
  • 703 reviews 8.8/10 Service
  • 9 reviews 7.9/10 WiFi
  • 432 reviews 6.9/10 Comfort
  • 426 reviews 5.5/10 Cleanliness
  • 156 reviews 8/10 Breakfast

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