ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,018 reviews

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Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,018 reviews

Customer review rating 3.5/5

Geoffrey C. Business - Confirmed reviews ALL

Found this a quite comfortable stay..despite being close to Pennant Hills road my room was quiet. Also walking distance to shops cafes trains etc. Maccas close by if thats your thing.

Dear Geoffrey, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found your stay comfortable and quiet, and that our location worked well for your needs with easy access to shops, cafes, and public transport. It is also great to know that you appreciated the convenience of nearby amenities while still enjoying a restful experience despite our location near Pennant Hills Road. We appreciate your comments regarding your overall experience, including check-in, accommodation, cleanliness, and service. Feedback like yours is valuable in helping us maintain and improve the guest experience. Thank you again for choosing ibis Sydney Thornleigh. We hope to welcome you back again in the future. Kind regards, Ibis Team

Customer review rating 4.0/5

John H. Couples - Confirmed reviews ALL

Check in was efficient, the room was clean and the bed comfortable. Breakfast was good.

Dear John, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient for Sydney's Upper North Shore and that you enjoyed an efficient check-in experience, a clean and comfortable room, and a good breakfast. It is also wonderful to know that you found booking through our website easy and straightforward, and that our team helped make your stay enjoyable. We appreciate your comments regarding the step up into the modular bathroom. We understand your concerns, particularly for older guests, and we value this feedback as it helps us better understand our guests' experiences. While this feature is part of the room design, we will certainly keep your comments in mind as we continue to review ways to improve guest comfort and accessibility. Thank you again for your thoughtful review and for your continued support as an ALL Accor Silver member and Accor Vacation Club member. We hope to welcome you and your wife back to ibis Sydney Thornleigh again soon. Kind regards, Ibis Team

Customer review rating 5.0/5

Sharon O. Couples - Confirmed reviews ALL

Rooms are lovely resturant is excellent breakfast was great also, wonderful variety of foods

Dear Sharon, Thank you for your wonderful review and for awarding us a perfect score following your recent stay. We are delighted to hear that you continue to enjoy staying with us and that you found the rooms comfortable, the restaurant excellent, and the breakfast selection varied and enjoyable. It is especially pleasing to know that our phone team provided helpful assistance with your booking and that every aspect of your stay met your expectations. Thank you also for recognising Sirene for her contribution to your experience. We will be sure to share your kind words with her, as she will be thrilled to know she helped make your stay memorable. We truly appreciate your loyalty as an ALL Accor member and Accor Vacation Club member, and we are grateful for your support of our sustainability initiatives and dining offerings. We look forward to welcoming you back to ibis Sydney Thornleigh for another wonderful stay in the near future. Kind regards, Ibis Team

Customer review rating 4.5/5

Robert V. Families - Confirmed reviews ALL

Well located with supermarkets and food restaurants within walking distance, great check in experience fast and friendly, clean room great shower.

Dear Robert, Thank you for taking the time to share your feedback and for your wonderful review. We are delighted to hear that you enjoyed our convenient location and found the nearby supermarkets and restaurants useful during your stay. It is also great to know that your check-in experience was fast and friendly, that you found your room clean and comfortable, and that you enjoyed the shower facilities. We are especially pleased that our team was able to assist you in finding a room at a great price and that your booking, arrival, and departure experiences all met your expectations. Thank you as well for your support as an ALL Accor member and Accor Vacation Club member. We truly appreciate your recommendation and your positive comments regarding our sustainability efforts. We look forward to welcoming you and your family back to ibis Sydney Thornleigh again soon. Kind regards, Ibis Team

Customer review rating 2.0/5

Neil C. Couples - Confirmed reviews ALL

We have stayed at this location several times. This time, however, there was a strong urine smell in the bathroom. Rinsing the floor with the shower hose did not help. Perhaps there is an issue with the sewer line? The smell pervaded the entire room. Better with the bathroom door closed, never gone. Using the bathroom was a 'hold your breath' experience.

Dear Neil, Thank you for taking the time to share your feedback and for being a returning guest at ibis Sydney Thornleigh. We are very sorry to hear about the experience you had during your most recent stay. Please accept our sincere apologies for the unpleasant odour in your bathroom and the impact this had on your comfort. This is certainly not the standard we aim to provide, especially for returning guests, and we understand how disappointing this would have been. Your comments have been shared with our housekeeping and maintenance teams for immediate investigation to identify and address the underlying cause. Feedback such as yours is very important in helping us improve both our room presentation and preventative maintenance processes. We are pleased to note your positive comments regarding our front desk team and check-in experience, and we appreciate your continued loyalty as an ALL Accor member. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Ibis Team

Other web-users rate our hotel

  • 403 reviews 8.9/10 Location
  • 805 reviews 6.5/10 Room
  • 706 reviews 8.9/10 Service
  • 6 reviews 7.7/10 WiFi
  • 420 reviews 5.9/10 Cleanliness
  • 157 reviews 7.9/10 Breakfast

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