ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 1,057 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,057 reviews

Customer review rating 2.0/5

Rupal M. Business - Confirmed reviews ALL

Carpet has mould Bathrooms are very tiny Strong Smell Tea kettle was very dirty

Dear Rupal, Thank you for taking the time to share your detailed feedback following your stay at ibis Sydney Thornleigh. We are very sorry that your experience did not meet the standards you expected, particularly regarding the condition and cleanliness of your room. We sincerely apologise for the concerns you raised about the mould you observed on the carpet, the strong smell and the condition of the tea kettle. These are certainly not the standards we aim to provide, and we take your comments very seriously. We will ensure your feedback is brought to the attention of our housekeeping and maintenance teams for immediate review. We also acknowledge your comments regarding the small bathroom, the condition of the room and the comfort of the bed. Your suggestion for a facelift is appreciated and will be shared with our management team as we consider future improvements to the property. We are pleased that you found the booking process easy and that your interactions with our team, as well as your arrival and departure, were positive. However, we recognise that these positives did not outweigh the issues you experienced. Thank you again for bringing these matters to our attention. We sincerely regret the disappointment caused and appreciate your feedback as an opportunity to improve. Kind regards, The ibis Sydney Thornleigh Team

Customer review rating 3.5/5

Hugh L. T. Couples - Confirmed reviews ALL

grab rails in the shower, one in the shower and another at the door to enable easier step down to the floor

Dear Hugh, Thank you for taking the time to share your feedback following your stay at ibis Sydney Thornleigh. We’re pleased to hear that you found your stay comfortable and were satisfied with your accommodation, cleanliness, breakfast and our team. We also greatly appreciate your 9/10 recommendation. Thank you for highlighting the need for grab rails in the shower and near the bathroom door. We understand how important appropriate accessibility and additional support can be for guests, and we will share your suggestion with our management and maintenance teams for consideration. We’re also delighted to hear your kind comments about the team member who prepared your coffee. We will be sure to pass on your appreciation. Thank you again for your valuable feedback. We hope to welcome you and your partner back to ibis Sydney Thornleigh in the future. Kind regards, The ibis Sydney Thornleigh Team

Customer review rating 0.5/5

Logan K. Couples - Confirmed reviews ALL

1. Both my wife & I are elderly, and found the access step to the bathroom unacceptsbly high & once in the shower, we found the floor dangerously slippery. 2. Only one chair was provided for 2 people. 3. The restaurant food was poor & the staff did not comprehend what we were asking for. I requested Barramundi with chips & salad. Instead, I received Barramundi with vegtables followed by a full salad & a large bowl of chips, not what I ordered. 4. My wife's spagetti meal was VERY oily/greasy. Not good & not enjoyable.

Dear Logan, Thank you for your detailed feedback. We sincerely apologise that your stay did not meet expectations, particularly regarding the high bathroom step and slippery shower floor, the lack of a second chair, and the housekeeping service. We are also sorry that your dining experience was disappointing, including the incorrect order and quality of the meals. Your concerns have been shared with our relevant teams for review and improvement. We appreciate your positive comments about the booking process, cleanliness, check-in and departure, and thank you for bringing these matters to our attention. Kind regards, The ibis Sydney Thornleigh Team

Customer review rating 5.0/5

Wayne S. Solo - Confirmed reviews ALL

Ibis Thornleigh is simple and efficient. The room is not as big as other more expensive hotels but it is clean and makes excellent use of the space. Unlike some hotels, I found it very easy to adjust the heating in my room - it was a cold night. The buffet breakfast is excellent value too.

Dear Wayne, Thank you for your fantastic feedback and for giving us a perfect 100/100 rating. We’re delighted to hear that you found ibis Sydney Thornleigh clean, comfortable and well designed, and that you appreciated the efficient use of space and easy-to-adjust heating, particularly on a cold night. It’s also wonderful to know you enjoyed our buffet breakfast and found it to be excellent value. We’re pleased that your check-in was quick and efficient, and that you were satisfied with the cleanliness, bathroom facilities, parking, WiFi and our team. We appreciate your feedback regarding the advertised offer and the visibility of the ALL member parking rate during the online booking process. We understand how frustrating it can be when an offer or member benefit is not clearly displayed, and we will share your comments with the relevant team for review. Thank you again for recommending us and for choosing ibis Sydney Thornleigh. We look forward to welcoming you back on your next visit. Kind regards, The ibis Sydney Thornleigh Team

Customer review rating 2.0/5

Gretel M. Couples - Confirmed reviews ALL

Ease as I had to be in Hornsby, however having to pay to park outside is a JOKE. Breakfast was as average as it could be and cold. And seeing as there were workers staying there, breakfast from 6.30 am is too late. We paid for a day we didn't get to use, due to the lateness. Room was interesting and not at all up to date. Water swollen furnishings, a humming fridge and an air con, that failed to air con. TV remote didn't work. I could go on, but whats the point. Nice attentive staff.

Dear Gretel, Thank you for taking the time to provide such detailed feedback following your stay at ibis Sydney Thornleigh. We are genuinely sorry that your experience fell so far short of expectations. We apologise for the condition and cleanliness of your room and for the issues you encountered with the water-damaged furnishings, refrigerator, air conditioning and television remote. These are not the standards we aim to provide, and your comments have been noted for follow-up with the relevant teams. We are also sorry that our breakfast did not meet your expectations. We understand your concerns about the selection, food temperature and the 6:30 am start time, particularly for guests who need to leave early for work or travel. Your feedback regarding breakfast availability and timing is valuable and will be shared with our management team. We also acknowledge your concerns regarding parking and WiFi access, as well as your comments about sustainability. We appreciate your recognition of our staff as friendly and attentive despite the other difficulties you experienced. We sincerely regret that we did not provide the comfortable and convenient stay you expected. Thank you again for bringing these matters to our attention; your feedback will help us identify areas requiring improvement. Kind regards, The ibis Sydney Thornleigh Team

Other web-users rate our hotel

  • 423 reviews 8.9/10 Location
  • 830 reviews 6.4/10 Room
  • 729 reviews 8.8/10 Service
  • 7 reviews 5.6/10 WiFi
  • 445 reviews 5.5/10 Cleanliness
  • 155 reviews 7.7/10 Breakfast

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