ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 981 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  981 reviews

TripAdvisor Rating  3.8/5  599 reviews

Customer review rating 1.5/5

Natalie G. Business - Confirmed reviews ALL

The bathroom smelt like strong urine, had to ask for it to be cleaned. The air-conditioner was set at 19, and couldn’t be changed. We both barely slept as it was hot and stuffy in the room, definitely not 19 degrees

Hi Natalie, Thank you for taking the time to share such detailed feedback with us. I’m truly sorry to hear about the issues you experienced during your stay — this is far from the standard we aim to provide, and I completely understand your disappointment, especially after having a great stay with us at the same time last year. Please accept our sincere apologies for the cleanliness concerns, both in your bathroom and at the front entrance. A bathroom with a strong odour is unacceptable, and I’m sorry you had to request additional cleaning rather than arriving to a room that was properly prepared. Thank you for bringing it to the team’s attention at the time. I’m also very sorry about the air-conditioning not functioning as it should. A hot and uncomfortable room that affects your sleep can make the entire stay feel difficult, and it’s clear we let you down here. We will be inspecting the unit in that room immediately to ensure it is properly repaired. Your comments regarding staffing and the delay in receiving your key after online check-in are also extremely valuable. We’re reviewing our roster coverage to ensure both reception and the restaurant are adequately supported, especially during busy periods. While it’s good to know that you found the booking process easy and felt well looked after during check-out, I understand these positives don’t outweigh the discomfort and inconvenience you experienced. Thank you for still taking the time to recommend our team and the ALL programme despite everything. Natalie, we truly appreciate your loyalty and the honesty of your review. We hope you will consider giving us another opportunity to provide the comfortable, clean, and reliable experience you should always expect from us. Warm regards, ibis Sydney Thornleigh

Customer review rating 4.5/5

Adam M. Business - Confirmed reviews ALL

Excrllent on all fronts.

Dear Adam, Thank you so much for your wonderful review and for continuing to choose ibis Sydney Thornleigh. It’s truly a pleasure to hear that your stay was “excellent on all fronts”—your generous scores across arrival, accommodation, cleanliness, and our team mean a great deal to us. We’re delighted to know that your business trip was comfortable and enjoyable, and we greatly appreciate your loyalty as a Gold ALL member and Accor Vacation Club member. Your support and recommendation are invaluable to us. Thank you also for your feedback on breakfast and our sustainability initiatives—your comments help guide us as we continue improving the experience for all our guests. We look forward to welcoming you back again soon for another delightful stay. Warm regards, The ibis Sydney Thornleigh Team

Customer review rating 4.5/5

Paul V. Solo - Confirmed reviews ALL

Easy check in check out room clean great nights sleep

Customer review rating 5.0/5

Rose W. Couples - Confirmed reviews ALL

Perfect place for quick trip to Sydney

Dear Rose, Thank you so much for taking the time to share your lovely review. We’re happy to hear that you enjoyed your stay and found our hotel to be the perfect place for a quick trip to Sydney. It’s wonderful knowing that everything from the smooth check-in to the comfort of your room and the friendliness of our team helped create a great experience for you. We’re also grateful for your perfect ratings across all areas and your recommendation. We truly appreciate your loyalty as an ALL Classic member and Accor Vacation Club member, and we're looking forward to welcoming you back soon! Warm regards, ibis Sydney Thornleigh

Customer review rating 5.0/5

Chris L. Solo - Confirmed reviews ALL

Awesome breakfast, comfortable bed, friendly staff, will be back.

Dear Chris, Thank you so much for your fantastic review. It truly made our day! We’re happy to hear that you had such an enjoyable stay with us and that everything from the comfort of the bed to the cleanliness of the room exceeded your expectations. It’s also wonderful to know you loved the breakfast and found our team friendly and welcoming. Your positive comments mean a lot to us, and I’ll be sure to share them with the entire team. They’ll be thrilled to hear your kind words. We’re very grateful for your perfect scores across all areas and for recommending us so highly. It’s great to know you’d like to return, and we look forward to welcoming you back for another excellent stay! Warm regards, ibis Sydney Thornleigh

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Other web-users rate our hotel

  • 414 reviews 8.6/10 Location
  • 814 reviews 6.4/10 Room
  • 703 reviews 8.6/10 Service
  • 10 reviews 8.1/10 WiFi
  • 429 reviews 5.4/10 Cleanliness
  • 240 reviews 6.8/10 Value
  • 166 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.