ibis Sydney Thornleigh 3.5 stars

Customer review rating (ALL Rating) 4.3/5 982 reviews

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200 - 212 Pennant Hills Road, 2120 THORNLEIGH, Australia

Description

Hotel extras

  • ibis Kitchen serving breakfast, lunch & dinner every day

  • 105 guest accommodation rooms with 4 accessible rooms on the ground floor

  • On-site car parking available for short or long stays

  • Close to public transport links between Thornleigh, Hornsby and Sydney City

  • Enjoy the exclusive "Sweet Bed by ibis" for a great night's sleep

Our accommodation(s)

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Hotel location

ibis Sydney Thornleigh

200 - 212 Pennant Hills Road
2120 THORNLEIGH
Australia

GPS:-33.727829, 151.083694

Telephone
Fax +61 2 9481 7511

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  982 reviews

TripAdvisor Rating  3.8/5  599 reviews

Customer review rating 5.0/5

Ben M. Solo - Confirmed reviews ALL

I stay at ibis thornleigh quite often. Always great to come back as staff are so helpful and actually smile at you the customer when arriving and during your visit.

Thank you so much for sharing such a glowing review and for awarding your stay a perfect 100/100 across every category. We are truly grateful for your continued loyalty and the trust you place in ibis Thornleigh each time you return. It means a great deal to us that you find our location convenient and that our team’s genuine smiles and helpful service make your stays feel welcoming from the moment you arrive. Creating that warm, familiar atmosphere for our regular guests—especially valued ALL Platinum members like yourself—is something we take great pride in. We’re delighted that your advance bookings are always handled smoothly, and that you consistently find your room clean, comfortable, and perfectly prepared. Our housekeeping team will be thrilled by your praise, especially your kind acknowledgement of their excellent work. A very special thank you for mentioning Patrick, our front-of-house team, and Mary. They work incredibly hard to ensure every guest feels cared for, and your recognition will truly make their day. We’re also pleased that our sustainability initiatives align with your values. Your support encourages us to keep improving in this important area. Thank you for recommending the ibis brand and the ALL loyalty programme so highly, and for your ongoing commitment as an Accor Vacation Club member as well. We’re honoured to be your hotel of choice. We look forward to welcoming you back again soon. Warm regards, The ibis Thornleigh Team

Customer review rating 4.5/5

Nigel W. Solo - Confirmed reviews ALL

I had a relatively long stay for personal reasons and the staff were extremely sensitive my needs; at times they perceived they needed to keep their distance and other times they drew closer and cared for me.

Hi Nigel, Thank you sincerely for your thoughtful 9/10 review and for choosing ibis Sydney Thornleigh for your long stay. We truly appreciate you taking the time to share such detailed feedback. It means a great deal to us to hear that our team was able to support you with the sensitivity and care you needed during your visit. The way you described the balance our staff found — giving space when appropriate and being close and caring at other times — is exactly the kind of intuitive hospitality we strive to provide. Your acknowledgement is deeply appreciated by our whole team. We’re also glad we could assist with your booking and find a suitable rate despite a busy period. Thank you for recognising the team’s efforts and for your continued loyalty as an ALL Classic member and Accor Vacation Club member. We’re grateful as well for your comments regarding cleanliness scheduling during an extended stay. That’s very valuable feedback, and we’ll look at how we can better communicate or tailor housekeeping routines to ensure clarity and comfort for guests staying longer. Thank you again for your kind recommendation and for trusting us with your stay. We hope we can welcome you back under lighter circumstances, and we’ll be ready to ensure your next visit is even more comfortable. Warm regards, ibis Sydney Thornleigh

Customer review rating 1.5/5

Natalie G. Business - Confirmed reviews ALL

The bathroom smelt like strong urine, had to ask for it to be cleaned. The air-conditioner was set at 19, and couldn’t be changed. We both barely slept as it was hot and stuffy in the room, definitely not 19 degrees

Hi Natalie, Thank you for taking the time to share such detailed feedback with us. I’m truly sorry to hear about the issues you experienced during your stay — this is far from the standard we aim to provide, and I completely understand your disappointment, especially after having a great stay with us at the same time last year. Please accept our sincere apologies for the cleanliness concerns, both in your bathroom and at the front entrance. A bathroom with a strong odour is unacceptable, and I’m sorry you had to request additional cleaning rather than arriving to a room that was properly prepared. Thank you for bringing it to the team’s attention at the time. I’m also very sorry about the air-conditioning not functioning as it should. A hot and uncomfortable room that affects your sleep can make the entire stay feel difficult, and it’s clear we let you down here. We will be inspecting the unit in that room immediately to ensure it is properly repaired. Your comments regarding staffing and the delay in receiving your key after online check-in are also extremely valuable. We’re reviewing our roster coverage to ensure both reception and the restaurant are adequately supported, especially during busy periods. While it’s good to know that you found the booking process easy and felt well looked after during check-out, I understand these positives don’t outweigh the discomfort and inconvenience you experienced. Thank you for still taking the time to recommend our team and the ALL programme despite everything. Natalie, we truly appreciate your loyalty and the honesty of your review. We hope you will consider giving us another opportunity to provide the comfortable, clean, and reliable experience you should always expect from us. Warm regards, ibis Sydney Thornleigh

Customer review rating 4.5/5

Adam M. Business - Confirmed reviews ALL

Excrllent on all fronts.

Dear Adam, Thank you so much for your wonderful review and for continuing to choose ibis Sydney Thornleigh. It’s truly a pleasure to hear that your stay was “excellent on all fronts”—your generous scores across arrival, accommodation, cleanliness, and our team mean a great deal to us. We’re delighted to know that your business trip was comfortable and enjoyable, and we greatly appreciate your loyalty as a Gold ALL member and Accor Vacation Club member. Your support and recommendation are invaluable to us. Thank you also for your feedback on breakfast and our sustainability initiatives—your comments help guide us as we continue improving the experience for all our guests. We look forward to welcoming you back again soon for another delightful stay. Warm regards, The ibis Sydney Thornleigh Team

Customer review rating 4.5/5

Paul V. Solo - Confirmed reviews ALL

Easy check in check out room clean great nights sleep

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Other web-users rate our hotel

  • 414 reviews 8.6/10 Location
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  • 10 reviews 8.1/10 WiFi
  • 429 reviews 5.4/10 Cleanliness
  • 240 reviews 6.8/10 Value
  • 166 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.