ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.6/5 812 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  812 reviews

Customer review rating 3.0/5

Claudia L. M. V. Business - Confirmed reviews ALL

The hallways smell bad, the room smells bad, and you can hear all the plumbing. I woke up at 4am because of a loud pipe noise from the ceiling. The bathroom was dirty, and the sink was leaking. Instead of fixing it, they put the rubbish bin underneath so the water wouldn’t spill onto the floor.

Dear Claudia, Thank you for taking the time to share your feedback and for rating your stay 60/100. I’m very sorry to hear about your experience. The issues you’ve described unpleasant odours in the hallways and room, noise from plumbing, and the condition of the bathroom are certainly not acceptable and do not reflect the standards we aim to provide. In particular, the temporary solution for the leaking sink should not have been the final outcome, and I understand how frustrating and disappointing this must have been for you. Please be assured that your comments have been shared with our maintenance and housekeeping teams for immediate review and corrective action. We truly appreciate you bringing these matters to our attention, as it helps us improve. We hope to have the opportunity to restore your confidence in a future stay. Kind regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 3.0/5

Christopher E. Couples - Confirmed reviews ALL

The room was average and the fridge was very small and had a broken door, despite placing a sign on the door to have our room serviced, it was not done

Dear Christopher, Thank you for sharing your feedback. We’re sorry to hear that the room did not meet your expectations and that the fridge condition and missed room servicing impacted your stay. This is not the standard we aim to provide, and we appreciate you bringing these issues to our attention. Your comments have been shared with our housekeeping and maintenance teams for review and improvement. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Best regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 4.0/5

John G. Families - Confirmed reviews ALL

Affordable

Dear John, Thank you for your feedback. We’re pleased to hear you found your stay comfortable and affordable. We apologise for the bathroom odour and breakfast experience, and we will share your comments with our team for improvement. We appreciate your feedback and hope to welcome you back again soon. Kind regards, Derry Lukas ibis Newcastle

Customer review rating 5.0/5

Megan M. Couples - Confirmed reviews ALL

Very satisfied with everything service,cleanliness,location,comfort.

Dear Megan, Thank you for your positive feedback regarding your recent stay at ibis Newcastle. We are delighted to hear that you were satisfied with our service, cleanliness, location, and comfort. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Derry Lukas Ibis Newcastle

Customer review rating 4.5/5

Luke E. Business - Confirmed reviews ALL

EXCELLENT

Dear Luke, Thank you for your positive feedback regarding our location, cleanliness, and staff. We are delighted to hear that you had an excellent experience at ibis Newcastle. Kind regards, Derry Lukas Ibis Newcastle

Other web-users rate our hotel

  • 621 reviews 8.5/10 Location
  • 1,097 reviews 4.6/10 Room
  • 777 reviews 7.5/10 Service
  • 19 reviews 6.7/10 WiFi
  • 621 reviews 3.1/10 Cleanliness
  • 528 reviews 4.1/10 Comfort
  • 294 reviews 5.8/10 Value
  • 245 reviews 1.6/10 Amenities

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