Novotel Glasgow Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 886 reviews

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Description

Hotel extras

  • Friendly full service property

  • Central location, with plenty of nearby transport links

  • Nearby landmarks include Glasgow Cathedral , George Square, Sauchiehall St , West End, SEC

  • Gourmet Bar Lounge offering tasty meals and drinks while watching sport on our Giant Screen

  • Glasgow International Airport is 10 km from the hotel

Our accommodation(s)

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Hotel location

Novotel Glasgow Centre

181 Pitt Street
G2 4DT GLASGOW
United Kingdom

GPS:55.864361, -4.265344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

NOVOTEL RESTAURANT

A range of classics, favourites and our signature Novotel burgers. 1-ATE-1 Chefs specials changed monthly highlighting local and our seasonal favourites

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  886 reviews

Customer review rating 5.0/5

Amy A. Families - Confirmed reviews ALL

Thank you so much, we asked for an extra deep clean as were travelling with kids with medical needs. The rooms were spotless couldn’t have asked for better. Breakfast was great and a great rate. Super impressed with the location. We will definitely be back!

Dear Amy A., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our excellent service, prime location, and the quality of our food and drinks. It is gratifying to know that we were able to accommodate your request for an extra deep clean, ensuring a comfortable stay for your family. We look forward to welcoming you back in the future. Best regards, Adele Novotel Glasgow Centre

Customer review rating 0.5/5

Don T. Couples - Confirmed reviews ALL

Terrible worst experience so far in a hotel left round about 10pm and did not stay as did not feel safe , staff were friendly and good customer skills

Dear Mr T., Thank you for your feedback regarding your recent stay. I am sincerely sorry to learn that your experience did not meet your expectations, particularly concerning your sense of safety and the disturbances you encountered. We take the comfort and security of our guests very seriously and strive to maintain a welcoming environment. It is reassuring to note that you found our staff to be friendly and skilled in customer service. Your comments will be reviewed as we continually seek to enhance our guests' experiences. Thank you again for your insights. Best regards, Janice Novotel Glasgow Centre

Customer review rating 4.5/5

Michael M. Families - Confirmed reviews ALL

Great family break

Dear Michael m., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our friendly atmosphere and clean accommodations. It is wonderful to know that your family break was a success. We look forward to welcoming you back in the future. Best regards, Adele Novotel Glasgow Centre

Customer review rating 4.0/5

Ricky A. Families - Confirmed reviews ALL

Staff were all helpful and friendly. Family room was fine to fit two adults and two kids.

Dear Ricky A., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our staff friendly and helpful, and that our family room met your needs. We hope to welcome you back for another enjoyable visit. Best regards, Adele Novotel Glasgow Centre

Customer review rating 5.0/5

Dugald M. Business - Confirmed reviews ALL

It’s clear the property has benefited from recent upgrades, including new doors and refreshed in‑room maintenance. The vast majority of staff are warm, welcoming, and genuinely helpful. Totally improved culture likely do enhanced management supervision. Only one individual — a former Adagio employee at front desk — seemed unsuited to a customer‑facing role, which stood out given the otherwise excellent service culture. The bar staff are attentive, and the 1‑Ate‑1 dinners offer impressive value and quality, with the fish and chips being a particular highlight. The elevator control panels installed during COVID are overly sensitive; because they operate by proximity rather than touch, a full lift tends to stop at nearly every floor. The beds are very comfortable, and the rooms remain quiet throughout the night. However, it can be difficult to keep the room cool due to ambient heat from the hallway and the vent in the bedroom. Wi‑Fi performance is inconsistent in the rooms but works flawlessly in the lounge.

Dear Mr M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Glasgow Centre. We are pleased to hear that you found our accommodation comfortable and that you appreciated the upgrades made to the property. It is also gratifying to know that our staff delivered a warm and welcoming service, which is a reflection of our commitment to guest satisfaction. We acknowledge your concerns regarding one team member at the front desk and will take your feedback into consideration as part of our ongoing training and development initiatives. Additionally, we appreciate your observations about the elevator control system and the room temperature challenges, as well as the Wi-Fi performance. These insights are valuable in helping us enhance our guest experience further and I hope to be in a position to make some improvements shortly. Thank you once again for your comments. We hope to welcome you back in the future for another enjoyable stay. Best regards, Janice Novotel Glasgow Centre

Other web-users rate our hotel

  • 720 reviews 8.5/10 Location
  • 1,126 reviews 6.5/10 Room
  • 972 reviews 8.7/10 Service
  • 27 reviews 4.4/10 WiFi
  • 463 reviews 6.7/10 Cleanliness
  • 414 reviews 7.3/10 Breakfast
  • 374 reviews 3.9/10 Amenities
  • 230 reviews 5.7/10 Vibe

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