Mercure Hotel & Residenz Berlin Checkpoint Charlie 4 stars

Customer review rating (ALL Rating) 4.6/5 1,240 reviews

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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 1
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Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 3
Mercure Hotel & Residenz Berlin Checkpoint Charlie - Image 4
Schuetzenstrasse 11, 10117 BERLIN, Germany

Description

Hotel extras

  • Green Key sustainability certification

  • Suites and rooms from 30 - 80 m², many with balcony or terrace

  • A few steps away from Checkpoint Charlie, Friedrichstrasse & Gendarmenmarkt

  • Complete non-smoking hotel (partly with balcony/terrace)

  • RELAX food, drinks & you. Wine, cold cuts and snacks

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Berlin Checkpoint Charlie

Schuetzenstrasse 11
10117 BERLIN
Germany

GPS:52.508738, 13.393399

Telephone
Fax +49 30 20632111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS AND YOU

RELAX - Food, Drinks and You. It is all in the name, Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,240 reviews

Customer review rating 3.5/5

Nigel B. Couples - Confirmed reviews ALL

Suite was clean,quiet but a little dated

Dear Nigel B., Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Jessica Matschke General Manager

Customer review rating 3.5/5

Charlotte H. Friends - Confirmed reviews ALL

Very comfortable and clean. Good location. But very hot. Aircon barely worked

Dear Charlotte H., I am very sorry if you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

Clare C. Couples - Confirmed reviews ALL

Nice staff, great bar. Hotel layout is a little unusual.

Dear Clare C., Thank you very much for your visit and for taking the time to review your stay with us. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the bar in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Jessica Matschke General Manager

Customer review rating 5.0/5

Vincent D. Couples - Confirmed reviews ALL

Lovely experience, staff helpful, perfect place to relax and visit the city.

Dear Vincent D., Thank you so much for your visit. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke General Manager

Customer review rating 4.0/5

David H. Friends - Confirmed reviews ALL

Great location, comfortable rooms although be aware that ‘double bed’ doesn’t mean that - rooms have single beds pushed together with single duvets which is frustrating

Dear David H., Thank you for your visit, the positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the bed. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke General Manager

Other web-users rate our hotel

  • 1,092 reviews 9.6/10 Location
  • 1,356 reviews 8.1/10 Room
  • 964 reviews 8.7/10 Service
  • 33 reviews 5.3/10 WiFi
  • 978 reviews 8.2/10 Comfort
  • 566 reviews 8.5/10 Breakfast
  • 413 reviews 6.8/10 Cleanliness
  • 239 reviews 6.5/10 Amenities

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