Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,807 reviews

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72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

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Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,807 reviews

Customer review rating 1.5/5

Padraig O. Business - Confirmed reviews ALL

adequate

Dear Padraig O., Thank you for sharing your feedback. We sincerely apologise for the inconvenience caused by the delay in sending your receipt and for the need to follow up with us. We understand how frustrating this must have been, and this does not reflect the level of service we aim to provide. Your comments have been shared with our team so we can improve our follow-up process and ensure a smoother experience for our guests in the future. We appreciate your feedback and hope we’ll have an opportunity to provide you with a better experience in the future Sincerely, Varna Musalini Front Office Manager

Customer review rating 2.5/5

Lysandra S. Business - Confirmed reviews ALL

Check in was good. Breakfast was cold for room service. Dinner service, ordered steak no steak knife. Iron lid was broken off so water spilled on clothes when ironing. Bar service was good,

Dear Lysandra, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a smooth check-in experience and enjoyed the service at our bar. We sincerely apologize for the issues you experienced during your stay. We regret that your breakfast room service arrived cold, and that a steak knife was not provided with your dinner order. We also apologize for the inconvenience caused by the damaged iron lid, especially as it resulted in water spilling onto your clothes. Please be assured that your comments have been shared with our Food & Beverage and Housekeeping teams so these matters can be reviewed and addressed to improve our guest experience. We appreciate your feedback as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide you with a much smoother experience in the future. Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.5/5

Jenny R. Families - Confirmed reviews ALL

Beds were comfortable, room was clean, very friendly and helpful staff in accomodation, bar and restaurant.Food was lovely along with the atmosphere. Got a little scare being woken at 4.45am by someone opening our door ??? Rooms could do with bedside power points available for chargers.

Dear Jenny, Thank you for your lovely feedback. We’re delighted to hear you enjoyed the comfortable beds, clean room, friendly service from our accommodation, bar, and restaurant teams, and that you loved the food and atmosphere. We sincerely apologise for the disturbance caused when your door was opened early in the morning. We understand how unsettling that must have been, and we will follow this up with our team to ensure extra care is taken to prevent this happening again. We also appreciate your suggestion regarding bedside power points for chargers. Guest feedback like yours is invaluable as we continue to improve our rooms and overall experience. We hope to welcome you back again soon for a more relaxing and uninterrupted stay.. Sincerely, Varna Musalini Front Office Manager

Customer review rating 5.0/5

Heather P. Families - Confirmed reviews ALL

Great front desk staff.

Dear Heather P., Thank you for your kind words regarding our welcoming atmosphere and our front desk team. We are delighted to hear that you found your experience relaxing. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Varna Musalini Front Office Manager

Customer review rating 3.0/5

Samantha L. Business - Confirmed reviews ALL

Stay was overall comfortable, it's just the parking that's stressful. Having to gamble coming back seeking parking availability is not ideal.

Dear Samantha, Thank you for your kind words. We’re delighted you enjoyed your stay and especially appreciated the friendly service. We’ll be sure to share your feedback with the team. We look forward to welcoming you again soon. Varna Musalini Front Office Manager

Other web-users rate our hotel

  • 531 reviews 7.3/10 Location
  • 837 reviews 7.4/10 Room
  • 1,021 reviews 8.7/10 Service
  • 17 reviews 4.1/10 WiFi
  • 427 reviews 5.6/10 Food
  • 295 reviews 7.7/10 Cleanliness
  • 255 reviews 7.7/10 Breakfast
  • 161 reviews 6.3/10 Value

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