Novotel Auckland Ellerslie 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,490 reviews

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Novotel Auckland Ellerslie - Image 1
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Novotel Auckland Ellerslie - Image 4
72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, New Zealand

Description

Hotel extras

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room 2 Queen Beds

Photo out of - Superior Room 2 Queen Beds

Choose comfort and space. Our superior room is a great example of what Novotel is all about, offering all the usual facilities: broadband, LCD TV, work desk and chair, ensuite. Up to 2 adults and 2 children in existing bedding. No rollaway allowed.

  • Views:

    City View or Garden View

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: City View or Garden View
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • 48'/122 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Large, modern and well-designed, our Suite includes a separate lounge and bathroom. It offers unbeatable facilities, including complimentary WiFi, an LCD TV, dining table seating four and views over Ellerslie racecourse. Suitable for up to two adults.

  • Views:

    City View or Garden View

Max. number of persons
2
Area
From 53 m² / 570 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Free access with phone cardAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
New Zealand

GPS:-36.888758, 174.798748

Telephone
Fax +64 9 529 9092
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 147 rooms
  • 5 rooms for people with reduced mobility
  • 15 connecting rooms
  • 147 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Japanese
  • Portuguese
  • Russian
  • Chinese Mandarin

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Family

Services for children

  • Play area
  • Green area
  • Children''s TV Channels

Well-being

In Balance Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 82 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 10 m / 32.81 ft

  • Parking pricing: 11.50 € 23 NZD Per day

Services & equipment

  • Electric car recharging units 3,7 kVA

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Public car parking

Additional charge

100 Ascot Avenue, Remuera, -, 1051 Auckland

GPS:174.799701, -36.88859

Parking information

  • Near the property
  • Outdoor parking
  • Public
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 9.97 m / 32.81 ft

  • Parking pricing: 11.50 € 23 NZD Per day

Security

  • Parking equipped with lights

ACACIA RESTAURANT

Photo out of - ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service.

Cooking style
International
Chef name
Lance Beamiss
Capacity
120
Accessibility
Accessible service
72-112 Green Lane East, Ellerslie, 1051 Auckland, New Zealand
Telephone +64 9 529 9090
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service.

Enjoy the stylish new furnishings with three big screens or alternatively relax outside in our landscaped beer garden. Open till late, Acacia Garden Bar is the perfect place to catch up with friends or colleagues.

Fully equipped gym

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,490 reviews

Customer review rating 0.5/5

Scott B. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Christine S. Couples - Confirmed reviews ALL

Well located. Lovely hotel and staff

Customer review rating 5.0/5

Ann Business - Confirmed reviews ALL

Not the most ideal for tourism stay

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Poor service and very old rooms

Customer review rating 0.5/5

Sam Families - Confirmed reviews ALL

Well located. Lovely hotel and staff

Customer review rating 5.0/5

Ann Business - Confirmed reviews ALL

Stayed for a conference. Comfortable and easy to get to just of the motorway.

Not the most ideal for tourism stay

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The location is off city center and shared building/dining area with Ibis, price is not low and not very close to tourism areas. During the 3-night stay we requested house keeping after 2nd nights yet coming back seeing nothing done. Had to separately going to the front desk and request again. Overall a so-so experience for the price.

Poor service and very old rooms

Customer review rating 0.5/5

Sam Families - Confirmed reviews ALL

Poor service and care. Booked family rooms on All Accor app - given rooms that are not ajoined. Why? Its a family booking! Poor parking

Customer review rating 2.5/5

Brooke M. Couples - Confirmed reviews ALL

Rooms are out dated. Restaurant service was brilliant, food was expensive and not worth the price of it. Shower in the bath. Bathroom very old. Expensive for what you get. Plenty of nicer hotels around for a cheaper price.

Customer review rating 1.0/5

Daniel I. Families - Confirmed reviews ALL

Unfortunately, on arrival to our room, my son picked up a doorstop off the ground that was loose and almost stabbed his eye. I was able to grab it off him in time. I mentioned this to reception. Nothing was done also was three guests in the room and each morning. We only had two towels. I mentioned this to reception. Nothing was done until I complain the next morning there was just a lot of instances very similar to this on the last two days were offered cutlery for our child and on the last day we offered a highchair. Very disappointing. A lot of the breakfast buffet was empty and messy. But on a positive note, the beds were comfortable.

Parking is an issue and the Bar food is very average

Customer review rating 4.0/5

Wayne M. Business - Confirmed reviews ALL

ok

Parking

Customer review rating 2.0/5

Matt Business - Confirmed reviews ALL

If you charge for parking there should be a way to book the parking. Breakfast buffet food was tepid at best . Ordered a pan head sandman beer with my dinner and got a supercharger instead. Still got charged for the beer even though it was incorrect and not consumed. Bar staff and reception staff were pleasant and helpful. Rooms quiet and comfortable. Access cards are slow to respond and did a couple of missed floor trips in the lift when it didn't recognize my card initially. Room lighting is a bit on the dim side and reading in the room was a challenge without every light turned on. 4 micro containers of milk is a bit stingy. It will really only give you a single white tea or coffee. Too bad if you are a couple booking the room

Always great to be back

Customer review rating 4.5/5

Las A. Business - Confirmed reviews ALL

Service is fantastic and personal

Welcoming and Friendly.

Customer review rating 5.0/5

Craig Business - Confirmed reviews ALL

Enjoyed my stay and would recommend. Will be back for my next visit to Auckland

Averag

Customer review rating 3.0/5

Nicole Families - Confirmed reviews ALL

Overall the beds were comfortable and the facilities okay. The receptionist on the morning of departure was very nice. My two issues were with the man at reception on the evening of the 29 September. I enquired about how I paid for parking and whether I could arrange payment through the hotel. His response was very curt/aggressive - I can understand that he probably been asked 100 times but people staying at the hotel don’t know. Particularly when there is no information provided either at the pay station. One the morning we departed I checked under the beds in see we had missed packing anything. I found a previous guest dirty underwear. It was a bit unpleasant as I touched them initially not realising what they were. On checking out I advised Reception so the cleaning staff could be told so the room would be cleaned properly for the next guest. The receptionist was very nice about it and offered to waive the upgrade fee for the room. I said this was unnecessary- we had a perfectly okay stay. She went and and talked to her supervisor about it. Who then came to talk to me. I found his response a bit rude. He asked me why I hadn’t reported it before etc. I thought I was being helpful notifying reception, and I was treated like someone after something. I was very clear I hadn’t/ didn’t and wouldn’t want anything. At some point could you train your supposed management not everyone is trying to pull a fast one one. I WAS TRYING to be helpful and kind to the next guest. I mean seriously??? To save 24 NZD???

Customer review rating 2.5/5

Jason S. Business - Confirmed reviews ALL

I thought the building was starting to look pretty dated and the service in the Bar and Restaurant was fairly average. Probably wouldn't stay there again.

Dear Jason, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the condition of the building and the service in our bar and restaurant, as these insights help us identify areas where we can improve. We understand how important both a welcoming environment and attentive service are to our guests, and we're disappointed that we fell short during your stay. Your feedback has been shared with the relevant teams for review. Thank you again for your honest comments. We wish you all the best in your future travels. Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.0/5

Roger T. Business - Confirmed reviews ALL

Friendly, helpful staff made the experience great after a long flight. Noise from outside the building disturbed my sleep, so I down rated because of that. The morning coffee was excellent in the restaurant.

Dear Roger, Thank you for your positive feedback regarding our friendly and helpful staff. We are pleased to hear that they contributed positively to your experience. We appreciate your comments about the noise disturbance and will take them into consideration as we strive to enhance our guests' comfort. Varna Musalini Front Office Manager

Customer review rating 1.5/5

Declan S. Solo - Confirmed reviews ALL

Found it confusing to get in with the combined Ibis entrance. Novotel branding and entrance wasn’t obvious to me. Also, being notified at check in of the additional cost for parking was disappointing - wasn’t obvious during booking that I would need to pay $23 for the night - may have been in the small print but didn’t read it.

Dear Declan, Thank you for sharing your feedback. We're sorry to hear that you found the arrival experience confusing. As we share an entrance with ibis, we understand that the Novotel branding may not have been as clear or visible as expected, and we appreciate you bringing this to our attention. We also understand your disappointment regarding the parking charge. While parking fees are outlined during the booking process, we recognise that this information can sometimes be overlooked, and we appreciate your feedback on how we can make these costs more visible and transparent for our guests before arrival. Thank you again for your comments. Feedback such as yours helps us identify opportunities to improve the Sincerely, Varna Musalini Front Office Manager

Customer review rating 3.0/5

R. R. R. Business - Confirmed reviews ALL

Check in good, friendly staff Room, just OK, tidy but dated now. Bed upgrade would be good as there was a hollow in it. Restaurant meal wait time was extensive for single meal. Salad arrived 25 minutes before the main. The main course of lamb rum and croquette was cold, so I sent it back to kitchen. Front of house staff were polite and attentive, but meal wait time and cold food was a let-down. Sorry to say, the breakfast was not much better. Overall, the property is in a convenient location for me, the hotel is becoming dated. Staff interactions were pleasant. A few tweaks and attention to the catering and overall feeling would be better.

Dear R., Thank you for taking the time to share your detailed feedback. We're pleased to hear that you experienced a friendly welcome from our team and found our location convenient for your stay. It's always encouraging to know that our staff made a positive impression. At the same time, we're sorry that several aspects of your experience fell short of expectations. We appreciate your comments regarding the condition of the room and bed comfort, and we will share this feedback with our management team as we continue to review opportunities for improvements to our guest rooms. We are particularly disappointed to learn about your dining experience. The lengthy wait times, the timing of your meal service, and receiving a cold main course are not the standards we strive to deliver. While we're pleased that our restaurant team remained attentive and professional, we understand how these issues would have impacted your overall enjoyment of the meal. We also regret that breakfast did not provide a better experience. Thank you again for your honest and constructive feedback. We value your comments and will be sharing them with our accommodation and food and beverage teams as we work to improve the overall guest experience. We hope to have the opportunity to welcome you back and provide a much-improved stay in the future. Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.5/5

Kathryn H. Families - Confirmed reviews ALL

Staff were very helpful with wheelchairs and we were able to check in early

Dear Kathryn H., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that our location was convenient for your daughter's operation and that our staff provided you with the necessary assistance. Your satisfaction is important to us. Best regards, Varna Musalini Front Office Manager

Customer review rating 4.0/5

Shanti B. Business - Confirmed reviews ALL

It was a good stay - good location to where I needed to be, the bed was comfortable. The only thing I wasnt happy about was that some random person came into my room at 8am, I was so scared and just said hello? and then they left. No knock, or call out room service etc (this is who I assume it was?) I told reception at check out and they were very apologetic, and considering check out is 11am I have no idea why they were in there at 8am. The reception team did not charge me parking for the 1 night stay to make up for it. It ruined my morning as I felt very on edge even showering in case someone might come in, and checked out at about 9am.

Dear Shanti, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and found the bed comfortable during your stay. However, I would like to sincerely apologise for the distress caused when someone entered your room unexpectedly at 8:00am. We completely understand how unsettling and alarming this experience must have been, particularly as checkout was not until 11:00am. This is not the level of service or privacy we aim to provide our guests. Please be assured that we are taking your comments seriously and will be investigating what occurred with our housekeeping and operational teams to ensure this does not happen again. Guest safety, privacy, and comfort are extremely important to us. While we are glad our reception team was able to assist by waiving your parking charge and offer an apology at checkout, we understand that this did not undo the impact the incident had on the remainder of your stay. We are sorry that it caused you to feel uncomfortable and led to an early departure. Thank you again for bringing this matter to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Varna Musalini Front Office Manager

Customer review rating 4.5/5

Dave C. Business - Confirmed reviews ALL

Friendly staff good food & beverage overall good service

Dear Dave, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our friendly staff, food and beverage offerings, and the overall service provided during your stay. We also appreciate your comments regarding the online check-in process. We are sorry to learn that you experienced difficulties completing your booking online and that resolving the issue took longer than expected. We understand how frustrating this can be, particularly when there are communication challenges. Your feedback is valuable and will be shared with the relevant teams as we continue working to improve both our online systems and guest support experience. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide an even smoother experience in the future. Varna Musalini Front Office Manager

Customer review rating 2.0/5

Catania J. Business - Confirmed reviews ALL

Buffet breakfast service was terrible, tables not set, no salt & peppers, chefs not easily accessible for requests and the breakfast is ridiculously priced. The hotel room was ok apart from the fact that I can’t stand showers in a bathtub, need to move with the times.

Dear Catania, Thank you for taking the time to share your feedback following your stay with us. I am sorry to learn that your breakfast experience did not meet expectations. Your comments regarding tables not being properly set, the lack of basic condiments, difficulty locating our chefs for requests, and the perceived value of the breakfast offering are concerning and have been shared with our Food & Beverage team for immediate review. We strive to provide a welcoming and efficient breakfast service, and it is clear we fell short on this occasion. I appreciate your comments regarding the guest room as well. While I am pleased that you found the room generally satisfactory, I understand your frustration with the shower-over-bathtub configuration. Guest preferences continue to evolve, and your feedback regarding more modern walk-in shower facilities is valuable as we plan future room upgrades and renovations. Thank you again for bringing these matters to our attention. Guest feedback plays an important role in helping us improve our services and facilities. We hope to have the opportunity to provide you with a much better experience in the future. Varna Musalini Front Office Manager

Customer review rating 1.5/5

Tyler D. Business - Confirmed reviews ALL

I knew I was in trouble the moment I walked through the door. The entire ground floor smelled like a combination of low tide, old fish, and fryer oil that should have been changed weeks ago. Unfortunately, breakfast the next morning confirmed the source. Anything fried tasted distinctly of burnt fish, suggesting the same tired oil was being reused far beyond its useful life. Breakfast was particularly disappointing given the price. Much of it appeared to be packaged products, and what was cooked suffered from the aforementioned fryer-oil issue. Even more concerning was the amount of uncovered food sitting out. Large bowls of cereal and other items were clearly being displayed in quantities far exceeding a single morning’s service, raising questions about how many days they had been making repeat appearances. The room itself looked acceptable at first glance, but the details told a different story. Mould was visible in grout lines and around silicone seals in the shower. Frequently touched surfaces such as light switches and door edges where people touch them instead of the handles, had noticeable dirt build-up. The glassware at the tea station was either inadequately cleaned or had been washed in the bathroom sink and dried with a towel, as several glasses were covered in lint and fuzzy fibres. The others were just dirty. The bed was comfortable enough, but the pillows were lumpy and overdue for replacement. The aircon unit was slow to cool and made a terrible rattling sound. The only bright spot during my stay was the front desk staff, who were friendly and made check-in quick and easy. Unfortunately, good customer service could not make up for the poor cleanliness standards, unpleasant smells, and disappointing food. I would not stay here again and cannot recommend it to others. It’s time for an overhaul and big refresh.

Dear Tyler, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. While I am pleased to hear that our front desk team provided a friendly welcome and efficient check-in experience, I am very sorry to learn that the remainder of your stay fell so far short of expectations. Your comments regarding the condition and cleanliness of the hotel are particularly concerning. The issues you described, including the odour in the public areas, the cleanliness of the guest room, mould in the bathroom, dust and dirt on high-touch surfaces, and the condition of the glassware, do not reflect the standards we strive to maintain. Please accept my sincere apologies for the disappointment this caused. I am equally concerned by your feedback regarding breakfast. Food quality, presentation, freshness, and hygiene are areas we take very seriously, and I regret that your experience left such a poor impression. Your comments have been shared with both our Food & Beverage and Kitchen teams for immediate review and follow-up. I also appreciate you highlighting the issues you encountered with the air conditioning and bedding. Guest comfort is a priority, and it is disappointing to learn that these aspects of your stay detracted from your overall experience. Thank you for bringing these matters to our attention. Whilst I regret that we were unable to provide the experience you expected, feedback such as yours is invaluable in helping us identify areas requiring attention and improvement. We appreciate your candid comments and the time you have taken to share them. Sincerely, Varna Musalini Front Office Manager

Other web-users rate our hotel

  • 495 reviews 7.3/10 Location
  • 730 reviews 7.3/10 Room
  • 894 reviews 8.6/10 Service
  • 17 reviews 3.5/10 WiFi
  • 368 reviews 5.2/10 Food
  • 263 reviews 7.5/10 Cleanliness
  • 224 reviews 7.3/10 Breakfast
  • 158 reviews 5/10 Value

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