ibis Wellington 3.5 stars

Customer review rating (ALL Rating) 4.1/5 2,495 reviews

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ibis Wellington - Image 1
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ibis Wellington - Image 4
153 Featherston Street, 6011 WELLINGTON, New Zealand

Description

Hotel extras

  • Twin rooms offer Double Beds

  • A 12minute waterfront walk to Te Papa Museum and Takina Convention Centre

  • Qualmark Enviro Gold 3 star plus accreditation

  • Vivant! restaurant and bar within the hotel. Vibrant social dining and refreshments

  • Hot breakfast buffet to start your day right

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 Double Beds

Photo out of - Standard Room with 2 Double Beds

A comfortable guest room with Two Double Beds. The room features wireless internet access, a 40" flat screen TV with Sky channels, a work desk and an ensuite bathroom. Up to 4 people sharing existing bedding. Maximum 4 adults allowed.

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

A comfortable guest room with 1 King Bed or 2 Single Beds. The room features wireless internet access, a 40" flat screen TV with Sky channels, a work desk and an ensuite bathroom. Up to 2 people sharing in existing bedding.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Equipped with everything you need for a business stay, This large room includes free internet. Rooms are equipped with 1 King Bed or 2 Single Beds, a work desk and an ensuite bathroom. Up to 2 people sharing in existing bedding.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Double Glazing
  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This guest room offers comfort and convenience with a Queen Bed, free Wi-Fi, a 40" TV, working desk, and an ensuite bathroom. Wheelchair access with walk-in shower, lower touch points with staff available 24/7 to assist. Ideal for up to 2 adults.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Wellington

153 Featherston Street
6011 WELLINGTON
New Zealand

GPS:-41.284084, 174.776693

Telephone
Fax +64 4 496 1881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park
  • 200 rooms
  • 9 rooms for people with reduced mobility
  • 7 connecting rooms
  • 9 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge
  • High speed transmission line Additional charge

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine
  • On site
  • Indoor parking
  • Private
  • 20 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.56 ft

  • Parking pricing: 20.10 € 40 NZD Per day

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

Public carpark

Additional charge

Wilsons Car Park, TSB Arena, Queens Wharf, 6011 Wellington

GPS:-41.285667, 174.778809

Parking information

  • Near the property
  • Indoor parking
  • Public
  • Max Limited Height: 1.5 m / 4.92 ft

  • Parking pricing: 20.10 € 40 NZD Per day
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Controled access parking
  • Parking equipped with lights

VIVANT!

Photo out of - VIVANT!

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Cooking style
Regional
Capacity
74
Accessibility
Accessible service
6011 Wellington, New Zealand
Telephone +64 4 496 1880
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Refresh, reflect and refuel in Vivant! restaurant. Vivant! is open for breakfast, lunch and dinner daily with an affordable menu and an inviting access from Featherston Street offering guests and the public an uncongested meeting place.

Vivant! Bar is ideal for casual dining in a relaxed, modern atmosphere, and is the perfect place to meet for a coffee, or simply unwind after a long day and watch the busy world along Featherston Street go by.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,495 reviews

Customer review rating 0.5/5

Amarjeet S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. I am sorry to hear how frustrating your arrival was, particularly when travelling with your family and a young child. Regarding the parking, we do state on our website and all third-party sites that, due to our very limited parking availability, parking must be booked directly with the hotel by phone or email. Parking cannot be added as part of the online booking process. As we are located in the city centre, we have only 15 on-site parking spaces for a hotel with around 200 rooms, so availability is extremely limited and we are unable to guarantee parking unless it has been arranged with the hotel in advance. We appreciate that this may not have been clear to you at the time of booking, and we are sorry for the inconvenience this caused on arrival. Our website provides the information regarding the parking limitations and the requirement to contact the hotel directly, so guests can arrange this prior to arrival. We also note your comments regarding the facilities and Smart TV, and appreciate you taking the time to provide this feedback. We are disappointed that your experience has left you feeling that you would not return, and we sincerely apologize for the frustration caused during your arrival. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 5.0/5

Melody T. P. Families - Confirmed reviews ALL

Dear Guest, Thank you so much for your wonderful feedback! We are delighted to hear you had a great stay with us and that you found our team friendly and helpful, and your rooms clean and comfortable. It is fantastic to see your 100/100 rating across all areas of your stay. I will be sure to share your kind words with the team, as it is always lovely to receive this recognition. Thank you again for choosing ibis Wellington. We look forward to welcoming you and your family back again in the future! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 5.0/5

Susan C. Friends - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback. We are absolutely delighted to hear that you loved your stay with us and that our Front Desk and Vivant teams made you feel so welcome. It is fantastic to hear you enjoyed your clean and comfortable room, as well as your experience at Vivant. I will also make sure our team knows how much you appreciated their friendly and helpful service. Thank you again for choosing ibis Wellington. We really appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 1.5/5

Kathryn H. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback with us. I am sorry to hear that the bathroom fan affected your sleep and overall experience. We understand how frustrating it would be to have a constant noise in the room, and we will have our Maintenance team look into whether the fan can be adjusted or if there is a fault causing it to run continuously. We also appreciate your feedback regarding the lack of a fitness centre. While we do not currently have this facility at ibis Wellington, we understand that this may be important for guests travelling for business. Thank you again for bringing these points to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 4.5/5

Mary-anne B. Business - Confirmed reviews ALL

Dear Mary-Anne, Thank you for your positive feedback. We are pleased to hear that your stay was enjoyable and that our staff provided you with attentive service. It is great to know that you appreciated the convenience of our bar area. We look forward to having you back in the nearest future. Best regards, Alice Ops.manager ibis Wellington

Dear Guest, Thank you for taking the time to share your feedback. I am sorry to hear how frustrating your arrival was, particularly when travelling with your family and a young child. Regarding the parking, we do state on our website and all third-party sites that, due to our very limited parking availability, parking must be booked directly with the hotel by phone or email. Parking cannot be added as part of the online booking process. As we are located in the city centre, we have only 15 on-site parking spaces for a hotel with around 200 rooms, so availability is extremely limited and we are unable to guarantee parking unless it has been arranged with the hotel in advance. We appreciate that this may not have been clear to you at the time of booking, and we are sorry for the inconvenience this caused on arrival. Our website provides the information regarding the parking limitations and the requirement to contact the hotel directly, so guests can arrange this prior to arrival. We also note your comments regarding the facilities and Smart TV, and appreciate you taking the time to provide this feedback. We are disappointed that your experience has left you feeling that you would not return, and we sincerely apologize for the frustration caused during your arrival. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 5.0/5

Melody T. P. Families - Confirmed reviews ALL

Staff were great. Rooms were clean.

Dear Guest, Thank you so much for your wonderful feedback! We are delighted to hear you had a great stay with us and that you found our team friendly and helpful, and your rooms clean and comfortable. It is fantastic to see your 100/100 rating across all areas of your stay. I will be sure to share your kind words with the team, as it is always lovely to receive this recognition. Thank you again for choosing ibis Wellington. We look forward to welcoming you and your family back again in the future! Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 5.0/5

Susan C. Friends - Confirmed reviews ALL

Absolutely loved our stay. The front desk team was incredibly welcoming. The Vivant team very helpful.

Dear Guest, Thank you for your wonderful feedback. We are absolutely delighted to hear that you loved your stay with us and that our Front Desk and Vivant teams made you feel so welcome. It is fantastic to hear you enjoyed your clean and comfortable room, as well as your experience at Vivant. I will also make sure our team knows how much you appreciated their friendly and helpful service. Thank you again for choosing ibis Wellington. We really appreciate your kind words and look forward to welcoming you back again soon. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 1.5/5

Kathryn H. Business - Confirmed reviews ALL

The room was noisy because the bathroom fan doesn't turn off. No fitness centre.

Dear Guest, Thank you for taking the time to share your feedback with us. I am sorry to hear that the bathroom fan affected your sleep and overall experience. We understand how frustrating it would be to have a constant noise in the room, and we will have our Maintenance team look into whether the fan can be adjusted or if there is a fault causing it to run continuously. We also appreciate your feedback regarding the lack of a fitness centre. While we do not currently have this facility at ibis Wellington, we understand that this may be important for guests travelling for business. Thank you again for bringing these points to our attention. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 4.5/5

Mary-anne B. Business - Confirmed reviews ALL

short stay was great.. friends could come and meet me in the bar area

Dear Mary-Anne, Thank you for your positive feedback. We are pleased to hear that your stay was enjoyable and that our staff provided you with attentive service. It is great to know that you appreciated the convenience of our bar area. We look forward to having you back in the nearest future. Best regards, Alice Ops.manager ibis Wellington

Customer review rating 5.0/5

Ann R. Friends - Confirmed reviews ALL

The receptionist explained the room she gave me close to the stairs as requested and only 1 level up. Very thoughtful.

Dear Ann, Thank you for your kind feedback. We are pleased to hear that our team was able to accommodate your request for a room close to the stairs. Your comfort is important to us, and we strive to provide thoughtful service to all our guests. Best regards, Alice Ops.manager- ibis Wellington

Customer review rating 3.0/5

Bronwyn M. Business - Confirmed reviews ALL

the room was clean and hotel is comfortable, but you need more people on reception espec in the morning when lots of people checking out, restaurant staff also have to be trained on the online meal deal and that people pay it when they book their room online, always have to have this convo with multiple restaurant staff who want to charge it to my room and then sometimes also the receptionist when checking out when it has been charged to my room. also had massive hair stuck to inside of my glass after drinking half of it.

Dear Bronwyn, Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear that you found your room clean and the hotel comfortable. I’m sorry, however, that your experience was impacted by the delays at reception during the busy morning check-out period. We appreciate your feedback regarding staffing levels and will certainly review our morning coverage to ensure we can provide a smoother and more efficient service during peak times. I’m also sorry that you have had to repeatedly explain the prepaid meal deal to our restaurant and reception teams. This should absolutely not be the case. We will ensure all teams are clear on how these bookings are processed and that guests are not incorrectly asked to pay again. Finally, please accept my sincere apologies regarding the hair found inside your glass. This is certainly not the standard of cleanliness we expect, and I completely understand how unpleasant and disappointing this must have been. Thank you again for bringing these matters to our attention. Your feedback is valuable and will be shared with the relevant teams so we can address these areas and improve the experience for our guests. Kind regards, Alice Operations Manager-ibis Wellington

Customer review rating 3.5/5

Mark N. Business - Confirmed reviews ALL

The location is great for our purposes however the check in experience was again not good. The information in their system was not matching the confirmation which cause some stress. It was rectified, however the instructions and arrangments that were clearly discussed at time of booking where not carried through

Dear Mark, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. However, I sincerely apologise for the check-in experience and any confusion that arose from the discrepancies in our system. Please rest assured that we continuously strive to improve our processes to enhance guest satisfaction. Thank you for bringing this to our attention. Best regards, ibis Wellington

Customer review rating 4.5/5

Jeff C. Couples - Confirmed reviews ALL

Relaxing atmosphere

Dear Jeff, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our staff provided friendly service, and that you enjoyed a smooth check-in experience along with a relaxing atmosphere in your room. Best regards, Alice ibis Wellington

Customer review rating 4.0/5

Patrick C. Business - Confirmed reviews ALL

Good comfortable stay, air conditioning units just outside bedroom window, but that is a price to pay for staying in a city centre hotel. Breakfast buffet was good and well-presented but the hot food was cold and not kept on a heat plate to keep warm.

Dear Patrick, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed the comfort of your bed. However, we take note of your comments about the breakfast temperature and will review our procedures to ensure that our offerings meet our guests' expectations. Your insights are valuable to us. Best regards, Alice Operations manager at ibis Wellington

Customer review rating 4.0/5

Jennifer G. Families - Confirmed reviews ALL

We stayed in town for a family do and this was a great base

Kia Ora Jennifer, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed your stay and found the hotel to be a clean, tidy and comfortable base for your family visit. It’s also great to hear you enjoyed the breakfast and had a good night’s sleep. We appreciate your positive comments regarding our sustainability initiatives, including the information provided about towel reuse. We hope to have the pleasure of welcoming you and your family back to ibis Wellington again in the future. Nga mihi, Jordine IBIS Team Leader

Customer review rating 3.0/5

Babu M. A. Business - Confirmed reviews ALL

No charging except for one table wireless charging which doesn’t work I had charging cables not the wall plug assuming most hotels these days had a wall usb port Alerted staff twice assured me they would send someone with a wall plug but no Was on a work trip so phone charge was crucial Breakfast consisted of cold tasteless egg scramble & poor quality white & brown bread however your team charged standard hotel rates Noisy night probably being Saturday night in the corridors & outside so sound proofing was poor Room facilities was ok

Customer review rating 3.5/5

Kelvin W. Friends - Confirmed reviews ALL

No SKY TV in rooms.Dam annoying. Breakffast a shambles.Checking In took forever.

Kia Ora Kelvin, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience did not fully meet your expectations, particularly with the delays during check-in and the issues you experienced at breakfast. We sincerely apologise for the inconvenience caused by the breakfast shortages and the wait for food. We understand how frustrating this would have been, especially when several guests were waiting, and we will share your feedback with our Food & Beverage team to help improve the experience. We’re also sorry to hear that the information passed from Reservations to Reception was not as expected. We’ll certainly take this feedback on board and review how this information is communicated to ensure a smoother check-in experience. We’re pleased to hear that there were members of our team who provided helpful service, even though you didn’t catch their names, and we’ll be sure to share this positive feedback with the wider team. Thank you again for your honest feedback, as it helps us identify areas where we can improve. Nga mihi, Jordine IBIS Team Leader

Customer review rating 1.5/5

James G. Business - Confirmed reviews ALL

Totally appreciate that the Ibis is cheap and cheerful type accommodation. Very disappointed that you've removed the sky channels at least replace it with the ability to cast from another device. Especially when away on work its nice to grab dinner and watch a movie and just relax in the room. Being stuck with basic channels is mind-numbing. The room that i was in 1:21 is pretty average, not worried about it being a smaller room, but ground floor, right on the intersection meant i was hearing crossing buzzers all night, and rubbish being collected. Being right at the end of the hall also seemed to mean i couldnt get a hot shower. 10pm at night was fine, but both of my mornings end up cold showers which is unacceptable.

Customer review rating 4.5/5

Shirley M. Couples - Confirmed reviews ALL

Love the option of different pillows great idea

Dear Guest, Thank you for your wonderful 90/100 review. We are delighted to hear that you enjoyed our central location and especially appreciated our pillow menu. We are pleased that you found the room clean and comfortable and had such a positive experience with our team. It is also lovely to hear your support for our sustainability initiatives, including our towel reuse programme and providing water when requested. Thank you again for your kind feedback and for choosing ibis Wellington. We look forward to welcoming you back again in the future. Kind Regards, Grace Smith Senior Assistant Manager ibis Wellington

Customer review rating 4.0/5

Philippa L. Families - Confirmed reviews ALL

The hotel is very well located. Rooms are a good size although we struggled a bit with the temperature and it always felt a bit too warm. The service was great.

Customer review rating 4.0/5

Traci B. Friends - Confirmed reviews ALL

The hotel is located central to everything. The room is a good size and comfortable. The staff at reception was pleasant and helpful.

Kia Ora Traci, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed our central location, comfortable rooms, and found our reception team pleasant and helpful. We also appreciate you pointing out the bathroom corners needing some extra attention. We’ll be sure to share this feedback with our Housekeeping team so we can ensure these areas receive the detail they require. Thank you again for your kind feedback and for choosing ibis Wellington. We hope to welcome you back again soon. Nga mihi, Jordine IBIS Team Leader

Customer review rating 2.5/5

Marc C. Business - Confirmed reviews ALL

the welcoming staff really friendly and helpful, room fairly out dated and the shower was cold, i mentioned it to reception and the guy said " oh thats not good" took my key card on return and said have a good day

Kia Ora Marc, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our team friendly, welcoming and helpful, particularly the young lady who assisted you with your check-in. We’re very sorry, however, that you experienced a cold shower and that your concern was not handled with the level of care and follow-up you expected. We completely understand how frustrating this would have been, and we apologise that your experience at departure left you feeling that your concern was not taken seriously. We will be following this up with our team to ensure issues raised by our guests are properly acknowledged and addressed. We also appreciate your comments regarding the condition of the room and will take your feedback on board as we continue to look at ways to improve our guest experience. Thank you again for your honest feedback, and we hope to have the opportunity to provide you with a much better stay in the future. Nga mihi, Jordine IBIS Team Leader

Customer review rating 4.0/5

Lisa L. Families - Confirmed reviews ALL

Was not flash but was fine to stay at

Kia Ora Lisa, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a comfortable stay and found our team friendly and helpful. We also appreciate your feedback regarding the availability of towels and will keep this in mind as we continue to improve our guest experience. We hope to have the pleasure of welcoming you and your family back to ibis Wellington again. Nga mihi, Jordine IBIS Team Leader

Customer review rating 3.5/5

Christopher S. Friends - Confirmed reviews ALL

Good sized room, comfy bed. Basin plug didn't seal though and the vanity unit was from the 1980's. With an updated vanity and basin lighting i would happily stayed here for a week 😀

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear you enjoyed the size of the room and found the bed comfortable, and it is great to hear you would happily stay with us for a longer visit. We are sorry, however, about the issues you experienced with the basin plug and the dust and debris under the bed. We will pass this feedback on to our Housekeeping and Maintenance teams so these areas can be addressed. We also appreciate your comments regarding the vanity and basin lighting. We understand that some of our facilities are dated, and feedback such as yours is helpful as we look at future improvements. Thank you again for your feedback, and we hope to welcome you back to ibis Wellington for a longer stay next time. Kind regards, Grace S. Senior Assistant Manager ibis Wellington

Other web-users rate our hotel

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