Mercure Rome Colosseum Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,371 reviews

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Mercure Rome Colosseum Centre - Image 1
Mercure Rome Colosseum Centre - Image 2
Mercure Rome Colosseum Centre - Image 3
Mercure Rome Colosseum Centre - Image 4
Via Labicana 144, 00184 ROME, Italy

Description

Hotel extras

  • In the heart of Rome, a short walk from the Colosseum

  • 19 Superior rooms with Colosseum views

  • Panoramic terrace with outdoor pool and RoofBar (open May-September)

  • Free WIFI

  • Bollitore per tè e caffè in tutte le camere

Our accommodation(s)

Hotel location

Mercure Rome Colosseum Centre

Via Labicana 144
00184 ROME
Italy

GPS:41.890007, 12.49812

Telephone
Fax +39 06 7725 0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,371 reviews

Customer review rating 5.0/5

Lisa F. Families - Confirmed reviews ALL

Great location and staff! Keys to the room demagnetize easily.

Dear Guest, Thank you for your kind words regarding our location and staff. We are pleased to hear that you enjoyed your stay. We appreciate your feedback about the room keys, as we continuously strive to enhance our guests' experiences. Your observations are valuable to us, and we will take them into consideration for future improvements. Sincerely, Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Customer review rating 4.5/5

Andrew P. Couples - Confirmed reviews ALL

We had a good experience with friendly and helpful staff and a comfortable room.

Dear Guest, Thank you for your delightful feedback regarding your recent stay at Mercure Roma Centro Colosseo. We are pleased to know that you enjoyed our prime location and the views from our rooftop bar and pool. It is rewarding to hear that our staff contributed positively to your experience, and that you found your room comfortable. We look forward to welcoming you back on your next visit. Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Customer review rating 4.5/5

Jorg M. Families - Confirmed reviews ALL

Toller Service, tolles Hotel

Sehr geehrter Gast, vielen herzlichen Dank für Ihre wunderbare Bewertung. Es freut uns sehr zu lesen, dass Sie sowohl unsere hervorragende Lage als auch den Service und das Hotel insgesamt genießen konnten. Solch positives Feedback ist eine große Motivation für unser gesamtes Team. Wir danken Ihnen für Ihr Vertrauen und hoffen, Sie schon bald wieder im Mercure Rome Centre Colosseum begrüßen zu dürfen. Mit freundlichen Grüßen, Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Customer review rating 4.5/5

John B. Couples - Confirmed reviews ALL

Great staff, I believe this comes from the manager that i saw first hand helping and guiding his people

Dear Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and that our staff made a positive impression on you. Your acknowledgment of our team's efforts is greatly appreciated, and we take pride in fostering a supportive environment to ensure exceptional service for our guests. Sincerely, Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Customer review rating 3.5/5

Joshua V. Families - Confirmed reviews ALL

Location is great, rooftop terrace with pool is great. Rooms are average and pretty dark but clean and comfortable. Some of the staff members are unfriendly and cold. When checking out, we were not even asked if the stay was nice, thanked or acknowledged in any way, nor even said goodbye to. I don’t need or expect fake smiles but some basic manners or respect would be considered baseline.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to read that you enjoyed our location and that our rooftop terrace with pool was one of the highlights of your stay. We are also glad that you found your room clean and comfortable. At the same time, we are sincerely sorry to learn that some aspects of your experience did not meet your expectations. In particular, we regret your perception of the service received from some members of our team. Courtesy, professionalism, and genuine hospitality are values we strive to deliver to every guest, and it is disappointing to learn that you felt unacknowledged during your departure. Please accept our apologies if the interaction at check-out left you with this impression. We also appreciate your comments regarding the breakfast beverages. Guest feedback is invaluable in helping us review and improve our offering. While we understand that every interaction can be perceived differently, we are concerned by your comments regarding the attitude of certain team members and will share your observations internally to reinforce the standards of service we expect. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that better reflects the high standards we aim to achieve. Warm regards, Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Other web-users rate our hotel

  • 1,017 reviews 9.5/10 Location
  • 1,167 reviews 6.3/10 Room
  • 1,101 reviews 9.2/10 Service
  • 6 reviews 9.5/10 WiFi
  • 584 reviews 3.7/10 Comfort
  • 503 reviews 7.6/10 Breakfast
  • 381 reviews 6.6/10 Cleanliness
  • 288 reviews 7.2/10 Pool

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