Mercure Montauban Hotel 4 stars

I have incorrectly sent my review as applying to the IBIS AIX en PROVENCE and apologise. Please ensure this is corrected as we were very satisfied there. As for the Mercure Montauban we were very disappointed. We were not warned of difficult access due to major and long term road works, lack of parking ,no Restaurant or Bar facilities, and the distance to parking - we are 76 and 77 years old!! It was problematic for us and in the past we have been warned by ACCOR hotels of similar problems. On this occasion as loyal ACCOR clients 30…5549 we would appreciate some feedback both on Montauban and also our mistake in addressing these comments to IBIS Aix en Provence in error which was excellent - or is the computer totally in control??

Despite looking a bit jaded the hotel was comfortable and staff friendly.

The Hotel Mercure Montauban is a wonderful location to visit the center of the city. It is close to the train station and a short walk to many restaurants. I had an early morning appointment at an eye clinic and it was an easy walk from the hotel.

Clean and welcoming, spacious room, and very good breakfast.

Disapointed with car parking facilities

I felt the hotel was tired. My room was along dark corridors where some of the lights did not work. The carpet had some very unpleasant stains. The flooring in my room was damaged and there was a substantial indentation in the actual floor. Parking was a reel issue and VERY expensive - the hotel needs a better system to in place to allow parking. The vouchers provided did not cover the parking and for 4 days paid over 50euros.

We arrived to a friendly welcome albeit the reception was in some disarray. We checked-in but had to wait while the room was prepared. The room was fine when we got into it. At 5:30 we enquired when the restaurant would be open for Dinner and were told that it was closed tonight (Friday)! The Web-site clearly showed that the restaurant was open Monday - Friday, Lunch and Evening. We had only booked this hotel 3 days before arrival so the web-site should have been up-to-date! We purposely booked this hotel BECAUSE the restaurant was available. Also, the hotel could have emailed us the change of status but they didn't. Also, we could have been informed when we checked-in but they didn't. My wife has mobility issues so having to go elsewhere to find the evening meal was not appreciated. One other comment, despite showing my Silver Status card, I had to specifically ask for the complimentary drinks document. Since the restaurant was not open, I did not have the opportunity to use it! We generally like Mercure hotels but our experience of this one was not good.

We were very well recieved at the reception on arrival in the evening. The room was perfectly adequate. There was a distinct lack of assistance during breakfast despite 3 attempts to attract attention in the kitchen.

too expensive compared to competitor Abbaye des Capucins

Welcoming staff and ready to help. However, no presence at breakfast, only at the reception. Also, it seems impossible to use rewards points unless you have initially specified how many you wanted to use (a shame when you are denied using additional ones, which would have been handy in my situation)

Rooms rather dated and a bit run down. Initial check in staff not very welcoming but OK afterwards.

Easy access to historical centre and commerce

ACCUEIL AGREABLE HOTEL CORRECT UN PEU VIEILLISSANT

Took us ages to locate the hotel but we driving past and just missing the entrance. Parking available across the road, hotel will give you a pass out for next morning (8e from memory). Out ticket didn't work but the assistant (pressed button) opened gate to release us once they could understand we were hotel guests. Well located and in easy walking distance to the main square and restaurant options. Smooth checkin and checkout, comfortable room. Non existent wifi signal in our room had to keep going to reception to access wifi. Needs a booster to service this room. When travelling on business need to have good wifi. Ask when checking in if room has good signal, check on arrival and request another room if not okay. They advertise in room wifi. Not a deal breaker for me this time as really needed the rest and not as much work to do during night. Breakfast was excellent and worth having, a leisurely breakfast set us up for a nice day of driving ahead. Overall good stay and would recommend to anyone wanting to explore Montauban

Friendly staff, good breakfast, clean room.