Mercure Montauban Hotel 4 stars

Customer review rating 4.3/5 1,065 reviews
Mercure Montauban Hotel
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Room 1

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Hotel extras

Public car parking, Wi-Fi, six meeting rooms (350 delegates) of which three are located 900metres from the hotel, all equipped with the latest technology (sound system, video projector, rostrum). This is the ideal venue for all kinds of meetings.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • TOULOUSE BLAGNACPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
  • PorterPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel

Hotel location

Mercure Montauban Hotel

12 Rue Notre Dame
82000
montauban
france

Tel: +33563631723

Fax: (+33)5/63664366

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    TOULOUSE BLAGNAC At 40km / 24 miles - Shuttle paying

  • By helicopter

    MONTAUBAN At 3km / 2 miles

  • By car

    MONTAUBAN CENTRE A 62 At 10km / 6 miles

  • By car

    MONTAUBAN SUD A 20 At 7km / 4 miles

  • By train

    MONTAUBAN VILLE BOURBON At 1km / 0 miles

GPS :44.015701, 1.355025

Our accommodations

Choose from different room categories: Standard Room or a Privilege Room to take advantage of a wider range of services.

Accessible room

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: Patio, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

BOURDELLE

Type of cuisine: Gourmet

Closing from 05 to 28 August 2019 (noon and evening). Annual closure 25 December. Restaurant closes Friday evenings and weekends included.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRASSERIE BOURDELLE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 80

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Montauban Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,065 reviews

tripadvisor

TripAdvisor Rating 3.5/5

275 reviews

Very disappointing

TripAdvisor rating 3.5/5

Kilburner1 Couples - 21/12/2019 TripAdvisor review

This is the worst Accor hotel we have ever stayed in and we are Accor members. With the exception of the morning receptionist and the cleaners service was poor. The hotel smelt odd, the rooms and common parts in need of decoration although clean. The dining room in particular needs upgrading and breakfast was not a great experience with cold coffee from the machine and food stocks low. We arrived down just after 9 and breakfast didn’t finish until 10.00am but we had to ask for scrambled egg and water for boiled eggs. There was only one man on service in the restaurant and he wasn’t there when we arrived. It feels like a business being run on a shoe string. Annoyingly it was the most expensive hotel of our trip down through France. Thank goodness all the others were Novotel’s and thoroughly reliable.

Dear Sir or Madam, It is with particular attention that we have taken note of your comments following your stay at the Mercure Montauban hotel. We apologize for the inconvenience and thank you for taking the time to write to us, We are very concerned to provide quality services to our customers, to improve our comments we are very precious. The hotel management was immediately informed of your comments. She educated her entire team to prevent the situation from happening again. As explained, we have changed owners and our establishment will be completely renovated as a whole. Despite Please accept, Sir / Madam, in the expression of our best feelings. The Mercure de Montauban team

Great service and a great location

Customer review rating 4.3/5

William Families - 25/11/2019 Confirmed reviews ALL

A short break to meet friends and explore Montauban. The hotel is in a great location and the rooms are clean and very comfortable. The staff are amazing and a great help when our car was towed away on market day sorting out what we had to do to recover the car, organising taxis etc.

Dear WILLIAM W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel vieillot

Customer review rating 4.3/5

Anonymous Business - 29/10/2019 Confirmed reviews ALL

Viel hotel

Monsieur D., C’est avec une attention particulière que nous avons pris connaissance de vos commentaires à la suite de votre séjour à Hôtel Mercure Montauban. Nous vous présentons nos excuses pour l’inconvénient rencontré et nous vous remercions d’avoir pris le temps de nous écrire, Nous sommes très soucieux d’offrir des services de qualité à nos clients, pour les améliorer vos commentaires nous sont très précieux. Sachez que nous venons d'être rachetés. Les travaux des espaces communs et des étages commencerons le 1er semestre 2020. Malgré cet incident, nous espérons garder votre confiance et espérons vous revoir pour partager avec vous ce changement. Dans l’attente de vous accueillir prochainement dans un hôtel Mercure, nous vous prions de croire, Monsieur D., en l’expression de nos sentiments les meilleurs. La direction

Perfect place, very comfortable.

Customer review rating 4.3/5

Miquel S. Couples - 10/08/2019 Confirmed reviews ALL

Fine. Very helpful desk service.

Dear MIQUEL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Occitan fabul

Customer review rating 4.3/5

Anonymous Couples - 08/07/2019 Confirmed reviews ALL

Change your bathtubs...! Someone is going to slip and fall with great injuries..

Dear Andre S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will do some work and change our baths into Italian showers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence ROMEO

Mr J A C.

Customer review rating 4.3/5

Mr J. A. C. Couples - 18/06/2019 Confirmed reviews ALL

I have incorrectly sent my review as applying to the IBIS AIX en PROVENCE and apologise. Please ensure this is corrected as we were very satisfied there. As for the Mercure Montauban we were very disappointed. We were not warned of difficult access due to major and long term road works, lack of parking ,no Restaurant or Bar facilities, and the distance to parking - we are 76 and 77 years old!! It was problematic for us and in the past we have been warned by ACCOR hotels of similar problems. On this occasion as loyal ACCOR clients 30…5549 we would appreciate some feedback both on Montauban and also our mistake in addressing these comments to IBIS Aix en Provence in error which was excellent - or is the computer totally in control??

Dear JOHN C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Montauban. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Team of Mercure Montauban

Comfortable hotel

Customer review rating 4.3/5

Sally D. Couples - 08/06/2019 Confirmed reviews ALL

Despite looking a bit jaded the hotel was comfortable and staff friendly.

Dear SALLY D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cycle tour to eye exam in Montauban.

Customer review rating 4.3/5

Robert S. Couples - 22/05/2019 Confirmed reviews ALL

The Hotel Mercure Montauban is a wonderful location to visit the center of the city. It is close to the train station and a short walk to many restaurants. I had an early morning appointment at an eye clinic and it was an easy walk from the hotel.

Dear ROBERT S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence ROMEO Manager

An excellent stay

Customer review rating 4.3/5

Paulene Couples - 13/05/2019 Confirmed reviews ALL

Clean and welcoming, spacious room, and very good breakfast.

Dear PAULENE J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Team of Mercure Montauban

Functional

Customer review rating 4.3/5

Roger G. Business - 19/04/2019 Confirmed reviews ALL

Disapointed with car parking facilities

Dear ROGER G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence ROMEO

Not the standard I expected

Customer review rating 4.3/5

S O. Business - 22/02/2019 Confirmed reviews ALL

I felt the hotel was tired. My room was along dark corridors where some of the lights did not work. The carpet had some very unpleasant stains. The flooring in my room was damaged and there was a substantial indentation in the actual floor. Parking was a reel issue and VERY expensive - the hotel needs a better system to in place to allow parking. The vouchers provided did not cover the parking and for 4 days paid over 50euros.

Dear SUZANNE O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Montauban. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that the renovation of our hotel is planned this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Team Mercure of Montauban

Restaurant closed but Web-site said it was open!

Customer review rating 4.3/5

Syd M. Couples - 18/02/2019 Confirmed reviews ALL

We arrived to a friendly welcome albeit the reception was in some disarray. We checked-in but had to wait while the room was prepared. The room was fine when we got into it. At 5:30 we enquired when the restaurant would be open for Dinner and were told that it was closed tonight (Friday)! The Web-site clearly showed that the restaurant was open Monday - Friday, Lunch and Evening. We had only booked this hotel 3 days before arrival so the web-site should have been up-to-date! We purposely booked this hotel BECAUSE the restaurant was available. Also, the hotel could have emailed us the change of status but they didn't. Also, we could have been informed when we checked-in but they didn't. My wife has mobility issues so having to go elsewhere to find the evening meal was not appreciated. One other comment, despite showing my Silver Status card, I had to specifically ask for the complimentary drinks document. Since the restaurant was not open, I did not have the opportunity to use it! We generally like Mercure hotels but our experience of this one was not good.

Dear SYD M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Montauban. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we are really sorry for the inconvenience caused by the closure of our restaurant. Know that the closure is very recent and that the time to set everything up unfortunately is not so simple. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La team Mercure Montauban

Rev

Customer review rating 4.3/5

Jobbins Couples - 04/01/2019 Confirmed reviews ALL

We were very well recieved at the reception on arrival in the evening. The room was perfectly adequate. There was a distinct lack of assistance during breakfast despite 3 attempts to attract attention in the kitchen.

Dear ISABEL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

too expensive

Customer review rating 4.3/5

R. Business - 01/10/2018 Confirmed reviews ALL

too expensive compared to competitor Abbaye des Capucins

Dear PASCAL R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Welcoming

Customer review rating 4.3/5

Romuald Solo - 20/08/2018 Confirmed reviews ALL

Welcoming staff and ready to help. However, no presence at breakfast, only at the reception. Also, it seems impossible to use rewards points unless you have initially specified how many you wanted to use (a shame when you are denied using additional ones, which would have been handy in my situation)

Dear ROMUALD K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

OK for short stay

Customer review rating 4.3/5

Itp Couples - 27/06/2018 Confirmed reviews ALL

Rooms rather dated and a bit run down. Initial check in staff not very welcoming but OK afterwards.

Dear IAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Easy access to historical centre

Customer review rating 4.3/5

Anonymous Business - 03/06/2018 Confirmed reviews ALL

Easy access to historical centre and commerce

Dear FRANNIE L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Montauban. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

CORRECT

Customer review rating 4.3/5

Uk N. Business - 12/10/2017 Confirmed reviews ALL

ACCUEIL AGREABLE HOTEL CORRECT UN PEU VIEILLISSANT

Fantastic once we found it, in plain site all the time, just kept missing it - Poor wifi in our corner room floor 1

Customer review rating 4.3/5

Catherine -. S. A. Business - 06/08/2017 Confirmed reviews ALL

Took us ages to locate the hotel but we driving past and just missing the entrance. Parking available across the road, hotel will give you a pass out for next morning (8e from memory). Out ticket didn't work but the assistant (pressed button) opened gate to release us once they could understand we were hotel guests. Well located and in easy walking distance to the main square and restaurant options. Smooth checkin and checkout, comfortable room. Non existent wifi signal in our room had to keep going to reception to access wifi. Needs a booster to service this room. When travelling on business need to have good wifi. Ask when checking in if room has good signal, check on arrival and request another room if not okay. They advertise in room wifi. Not a deal breaker for me this time as really needed the rest and not as much work to do during night. Breakfast was excellent and worth having, a leisurely breakfast set us up for a nice day of driving ahead. Overall good stay and would recommend to anyone wanting to explore Montauban

Value

Customer review rating 4.3/5

Mscg Couples - 31/07/2017 Confirmed reviews ALL

Friendly staff, good breakfast, clean room.

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