The hotel room was very old, the door of my room was not closed properly so I had to push in order to close it. Curtains were old fashioned, pillow was uncomfortable. On the contrary, staff was really great, helpful, with a nice smile.

We booked this hotel as it wasn't too far from a wedding we were due to attend and it was advertised with a pool that seemed ideal for our 4 year old grandson. On arrival, we found there was no pool - just a building site that the patio area overlooked - yes, nice view (NOT). When I queried this at reception, the receptionist really wasn't bothered. The breakfast was just ok but if you like a cup of tea, I wouldn't bother with this hotel as they didn't have any t bags unless you like fruity tea. The hotel is situated in quite an industrial area, no shops or bars. Our room overlooked a motorway bridge. The hotel on the whole was clean and tidy. If you haven't got a car hire, taxis' are very expensive.

The room was well appointed apart from the lack of tea/coffee making facilities.

Comfortable room nice meal in the restaurant

We were surprised that the Mercure and Ibis were in the same building. We accept hotels within the group vary but found this Ibis very basic compared to others we’ve used. We normally stay at Ibis Styles of Mercure. We were disappointed that the restaurant was closed and had to find another in the town.