Hotel St Moritz Queenstown - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,843 reviews

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Hotel St Moritz Queenstown - MGallery Collection - Image 1
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Hotel St Moritz Queenstown - MGallery Collection - Image 4
10-18 Brunswick Street, PO Box 1116, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

Our accommodation(s)

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Hotel location

Hotel St Moritz Queenstown - MGallery Collection

10-18 Brunswick Street, PO Box 1116
9300 QUEENSTOWN
New Zealand

GPS:-45.033963, 168.654742

Telephone
Fax +64 3 442 4667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOMBARDI RESTAURANT

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,843 reviews

Customer review rating 5.0/5

Petr M. Couples - Confirmed reviews ALL

The Mgallery standard is always nice. The staff is relaxed, but very professional. All our wishes and questions were fullfiled and answered. Room was spacy and quiet. Bed vey comfy. Bathroom also spacious. Hotel was well maintained. The Lombardi restaurant is also to be recommended. The food is very good and the views are also great - Jose and Connor were great waiters!

Dear Petr Thank you for your wonderful feedback following your stay at Hotel St Moritz Queenstown. We are delighted that you enjoyed your stay and found your room spacious, comfortable, and quiet. It’s fantastic to hear that Lombardi met your expectations with great food, views, and attentive service—Jose and Connor will be thrilled to hear your kind words. We look forward to welcoming you back for another memorable stay in Queenstown. Warm Regards, Claire Simpson Rooms Division Manager

Customer review rating 4.5/5

Peter W. Couples - Confirmed reviews ALL

The biggest differentiator of hotel St Amoritz over other luxury brands is the attention to detail every member of staff takes over every interaction. Excellent checkin, bar staff who know their wines and are happy to engage actively, maitre’D and a team of waiting staff who are concerned that your restaurant experience is perfect and a team of chefs who made every meal a delight with excellent presentation, superb ingredients and clever flavour and texture construction. The only issue we had was car parking. Whilst the size of the plot is fixed the management of the hotel needs to engage with local tourism to do deals which do not mean that guests have to search the local vicinity for somewhere to park. In the end it was sorted but slightly took the gloss off a visit which would otherwise have been absolute perfection.

Dear Peter, Thank you for your post stay review. We are thrilled to read your kind words about our team and their attention to detail, from check-in to the restaurant and bar. It’s wonderful to know that our chefs and service teams made each meal and interaction a delight. I do appreciate your feedback regarding car parking. Queenstown parking is very limited, and while we do our best to assist our guests with onsite spaces, we understand the inconvenience when availability is tight. Your suggestions regarding local tourism partnerships are noted for future consideration. Thank you again for recognizing our team’s efforts, and we look forward to welcoming you back for another exceptional stay. Warm Regards, Claire Simpson Rooms Division Manager

Customer review rating 2.5/5

Bonnie P. Families - Confirmed reviews ALL

While staff was welcoming and the room was beautiful, it was overpriced for what we received. Located at the top of the hill, it was quite the climb every time back to the hotel. Parking was tight and limited despite paying $40 a night for a spot, and we were blocked in when we went to leave for the airport. The hot tub was nice, but the gate was so tall we could barely reach the latch to open, and we had to remove the covers and turn everything on ourselves. We did appreciate that it was a bit quieter of a hotel so there were no disruptions during the night.

Dear Bonnie, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to read that you found our team welcoming and your room beautiful, and that you were able to enjoy a quiet and restful night. Creating a peaceful retreat just a short walk from the centre of Queenstown. I am sorry, however, that you felt the stay was overpriced. Our rates are aligned with comparable Queenstown properties and reflect seasonal demand, our elevated lakeside location, and the facilities we offer. That said, we completely understand that value is ultimately defined by each guest’s personal experience, and I regret that we did not meet your expectations on this occasion. In relation to the hot tubs, we intentionally keep the covers on to maintain temperature and ensure the water remains at an optimal level for guest comfort and hygiene. Guests are welcome to remove the covers and activate the jets as desired. I appreciate your comments regarding the height of the gate latch and will review this with our maintenance team to ensure ease of access. Thank you again for your balanced comments. We do hope to have the opportunity to welcome you back and provide a stay that feels seamless from arrival to departure. Warm Regards, Claire Simpson Rooms Division Manager

Customer review rating 5.0/5

Liz E. Friends - Confirmed reviews ALL

Great room and hotel, view was spectacular from the bar.

Kia Ora Liz, Thank you for your lovely feedback. I am thrilled to hear you enjoyed your room and the personal touches, as well as the spectacular views from our bar. It’s wonderful to know your weekend with us was so enjoyable. We look forward to welcoming you back to Hotel St Moritz. Warm Regards, Claire Simpson Rooms Division Manager

Customer review rating 1.0/5

Marcel R. Couples - Confirmed reviews ALL

The booked room was "ungraded" to a "partial view of the lake" room. The room windows were non opening velux style and could only be seen out of if you were standing up and over 5' tall. There was no further upgrade option available. The Chromecast system was not working and had been out of commission since an electrical storm last month. This meant we missed out on seeing the Winter Olympics during our stay. :( The continental breakfast was woeful for anyone requiring gluten free, as there were no GF cereals, pastries etc on offer and you had to ask for GF toast. This makes it an expensive dine in option. The staff were great and tried to accommodate us but the reality is that for an expensive hotel, it did not deliver on the promise.

Dear Marcel, Thank you for sharing your feedback following your stay at Hotel St Moritz Queenstown. I am very sorry your experience did not meet expectations. I regret that the room configuration, Chromecast outage, and gluten free breakfast options detracted from your stay, particularly given the premium nature of the hotel. Your comments have been shared with the relevant teams for review. I do appreciate your kind words about our staff and am pleased they did their best to assist. Should you return to Queenstown, I would welcome the opportunity to personally oversee your reservation and ensure a more seamless experience. Warm Regards, Claire Simpson Rooms Division Manager

Other web-users rate our hotel

  • 661 reviews 8.9/10 Location
  • 1,210 reviews 8.2/10 Room
  • 1,152 reviews 8.9/10 Service
  • 35 reviews 3.1/10 WiFi
  • 310 reviews 5.8/10 Amenities
  • 268 reviews 8.6/10 Breakfast
  • 202 reviews 8.1/10 Cleanliness
  • 162 reviews 4.6/10 Value

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