Hotel St Moritz Queenstown - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 1,803 reviews

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Hotel St Moritz Queenstown - MGallery Collection - Image 4
10-18 Brunswick Street, PO Box 1116, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Beautiful views of Lake Wakatipu and surrounding mountains

  • An award-winning bar and restaurant with superb alpine views

  • A hot tub garden, and gymnasium on site

  • Meeting and events space boasting panoramic alpine views

Our accommodation(s)

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Hotel location

Hotel St Moritz Queenstown - MGallery Collection

10-18 Brunswick Street, PO Box 1116
9300 QUEENSTOWN
New Zealand

GPS:-45.033963, 168.654742

Telephone
Fax +64 3 442 4667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOMBARDI RESTAURANT

Attracting locals and house guests alike, you'll find the offering here compelling. From the relaxed and convivial bar, to the brasserie-style dining room, this is a stylish establishment whose views of lake and mountains will leave you enthralled.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,803 reviews

TripAdvisor Rating  4.3/5  2,692 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Fiona E. G. Couples - Confirmed reviews ALL

I had a room with a view, which was very nice, the views from restaurant were also excellent. I thought the prepaid breakfast vouchers were excellent value and the initiative of giving a credit voucher for the restaurant, in return for forgoing a room clean, was an excellent idea to save on resources and energy.

Dear Fiona, Thank you for your kind words following your recent stay with us at Hotel St Moritz. We are delighted to hear that you enjoyed the stunning views and appreciated our sustainability initiatives. We hope to welcome you back again soon for another memorable stay. Kind Regards, Beth March Front Office Manager

Customer review rating 5.0/5

Steven R. Couples - Confirmed reviews ALL

Our room was spacious, comfortable and well stocked with amenities

Dear Steven, Thank you for the great review of Hotel St Moritz and thank you for sharing your experience! It's great to know that your room met your expectations in comfort, space, and amenities. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Denise Guevara Front Office Supervisor

Customer review rating 3.0/5

Richard C. Couples - Confirmed reviews ALL

Our room 530 was a lovely, large, well fitted room but the most awful location within the building. I wish we would have asked and paid for an upgrade to lake view. I love rooms that have windows that open, but all we got then was cigarette smoke from below and our view was of concrete. The hotel was booked by our travel agent. I would stay again but I’ll do the booking. However, the staff really shine, and the breakfasts were great. Thank you !

Dear Richard, Thank you for taking the time to share your feedback. I’m glad to hear you enjoyed the spaciousness of your room and that our staff made a positive impression on your stay! I apologize for the issues with the location and the smoke; I understand how that can impact your experience. If you choose to stay with us again, I’d recommend discussing your preferences with us directly, as we’d love to help you find the perfect room to suit your needs. Thanks again for your kind words about our breakfast! We hope to welcome you back soon. Sincerely, Claire Simpson Rooms Division Manager

Customer review rating 1.5/5

Andrew A. Couples - Confirmed reviews ALL

We stayed in a Lakeview Balcony Room on the 3rd floor for five nights. While the view was unexpectedly obstructed (and not advertised as such), it was still pleasant. Unfortunately, the room layout significantly detracted from the experience. The furniture placement made it nearly impossible to enjoy the view — an extremely heavy sofa was positioned in the corner facing a wall, and the bed was hidden behind a separate partition. To actually enjoy the lake view we paid for, we found ourselves sitting on the floor. The bedroom itself was very cramped, requiring you to squeeze between the bed and wall to move around comfortably. The bed was only a queen size, which felt underwhelming given the premium price point. The bathroom was also showing signs of wear, with ageing grout and silicone and visible mould. Being located one floor below the lobby meant we experienced constant noise, with footsteps and doors banging early in the morning and late at night. On our first night, we attempted to change rooms due to these issues, but the hotel staff were not helpful in offering any form of resolution. Room service food was good, but extremely expensive — and charging a tray fee seems unreasonable when there is no alternative way for food to be delivered to the room. On checkout, we also had to question almost $100 NZD in incorrect charges, including parking fees for nights we did not park and drinks that were told to us as complimentary as Accor members. Unfortunately, due to the room design, service issues, noise and billing errors, we would not recommend this hotel.

Customer review rating 4.0/5

Siddhartha S. Couples - Confirmed reviews ALL

Great location Food was ok .. better options in town No aircon .. that's a big negative in summer Beds were average in comfort

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Other web-users rate our hotel

  • 644 reviews 8.9/10 Location
  • 1,166 reviews 8.4/10 Room
  • 1,122 reviews 8.8/10 Service
  • 31 reviews 2.9/10 WiFi
  • 261 reviews 8.3/10 Breakfast
  • 203 reviews 8.2/10 Cleanliness
  • 169 reviews 5.1/10 Value
  • 132 reviews 8.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.