Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,301 reviews

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Mercure Queenstown Resort - Image 1
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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,301 reviews

Customer review rating 5.0/5

Algina G. Friends - Confirmed reviews ALL

I stayed with my friends for 1 night. Our room had a beautiful remarkables view. Clean room.

Hello Algina, Thank you for taking the time to share your feedback. We are delighted to hear that you and your friends enjoyed your stay with us. It's wonderful to know that you appreciated the beautiful views of The Remarkables from your room and found your accommodation clean and comfortable. We greatly appreciate your kind comments and hope to have the pleasure of welcoming you back again in the future. Kind Regards, Eva Scott Assistant/Duty Manager The Mercure Queenstown Resort

Customer review rating 3.5/5

Sylvia A. Families - Confirmed reviews ALL

It's clean, and the room has two queen bed which is good for family

Dear Sylvia, Thank you for your review! It's great to hear that you had a comfortable stay, and we appreciate your comments about the cleanliness of the room and the bed configuration. We look forward to welcoming you back to the Mercure, Queenstown in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 3.5/5

Chris H. Families - Confirmed reviews ALL

The location is great - fabulous staff on the front desk, bar and restaurant. My only negative observation is that the cleanliness of the room left a lot to be desired, the bathroom in particular. The shower was not as clean as it should have been. I don’t think the drainage cover had been lifted for some time and cleaned under. The external edges of the shower pan were dirty. There was what looked like old blood wiped on the back of the bathroom door. The carpet throughout had dirty marks all over it. It’s a shame about the cleanliness of the room, when my overall experience was good, but I hope this is helpful.

Dear Chris, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our location and that our front desk, bar, and restaurant teams helped make your stay a positive one. That said, we're very concerned to hear about the cleanliness issues you experienced in your room, particularly in the bathroom. The condition you described falls well below the standards we strive to maintain, and we sincerely apologise for this oversight. Your comments regarding the shower, drainage cover, bathroom door, and carpet have been shared with our housekeeping and management teams for immediate review. We truly appreciate your constructive feedback, as it helps us identify areas where we need to improve. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience on a future visit. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 2.5/5

Audrey W. Y. P. Friends - Confirmed reviews ALL

Room was clean. But Staff not as friendly. Restaurant staff was hardworking but too rush to tidy up the table when we have not finished our food.

Dear Audrey, Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We are glad you found your room clean and comfortable and that your arrival and departure experiences were smooth. However, I am sorry to hear that some aspects of your stay did not meet expectations, particularly the service in our restaurant and the friendliness of our team. Your comments regarding the dining experience have been shared with our Food & Beverage team to ensure service is more attentive and better paced. We also appreciate your feedback regarding parking and understand your concerns. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 3.5/5

Corbin C. Families - Confirmed reviews ALL

We have stayed here previously multiple times and had nothing but positive memories so we chose to come again. Since our last visit 2 years ago not much had changed we loved the staff, service, location spa and breakfast. View is amazing. Room was good, however bathroom shower was broken and kept spinning making the head point towards toilet. Lift was noisy at night and Parking is now $15 a day, which was not the case before. Other than that loved it.will return one day.

Dear Corbin, Thank you for choosing to stay with us again and for sharing your feedback. We are delighted to hear that you continue to enjoy our staff, service, location, spa, breakfast, and the amazing views. It means a great deal to us that you have such positive memories from your previous stays and that you chose to return. We also appreciate you bringing the shower issue and lift noise to our attention. Please accept our apologies for the inconvenience these caused during your stay. Your comments have been shared with our maintenance team so we can address these concerns and improve the guest experience. Thank you as well for your feedback regarding parking. We understand changes such as this can be disappointing, and we appreciate your understanding. We are thrilled to hear that you still loved your stay overall, and we look forward to welcoming you back again in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Other web-users rate our hotel

  • 671 reviews 7.3/10 Location
  • 1,359 reviews 7.6/10 Room
  • 949 reviews 8.1/10 Service
  • 37 reviews 4/10 WiFi
  • 357 reviews 5.6/10 Cleanliness
  • 286 reviews 6.5/10 Breakfast
  • 273 reviews 5.8/10 Value

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