Mövenpick Hotel Wellington 5 stars

Customer review rating (ALL Rating) 4.6/5 2,631 reviews

Mövenpick Hotel Wellington - Image 1
Mövenpick Hotel Wellington - Image 2
Mövenpick Hotel Wellington - Image 3
Mövenpick Hotel Wellington - Image 4

Description

Hotel extras

  • Ample valet car parking including outdoor parking for high vehicles.

  • Daily Chocolate Hour for guests

  • Traveling with young children? Enjoy time with them in the hotel Kea Kids lounge

  • Organise a meeting or conference in one of seven meeting and event spaces with natural light

  • Balance your stay with a swim in the indoor 12m heated indoor pool, a sauna or time in the gym

Our accommodation(s)

Book this hotel
Room 1

Experience the perfect blend of comfort and elegance in our Superior Twin Single room. Enjoy the ensuite bathroom with a rain shower, Yuni amenities, bathrobes, slippers, a mini-bar, tea and coffee facilities, a 42 inch TV, and complimentary WiFi.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 2 x Single bed(s)

Delight in luxury in our Deluxe King room, with an elegant design featuring a king bed, rain shower, and Yuni amenities. Enjoy plush bathrobes, slippers, a mini-bar, tea, and coffee facilities, a 42 inch TV, and free WiFi for a truly upscale stay.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Experience refined comfort in our Deluxe Twin Single room. Savour the elegance of two cozy single beds and a rejuvenating rain shower with Yuni amenities.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Unwind in the refined elegance of our Executive King room, equipped with plush comforts and lavish amenities. Enjoy a king-size bed, rain shower, Bose sound system, espresso machine, and complimentary WiFi on a high floor, complemented by exquisite decor.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Opulent corner suite, separate lounge with soft warm furnishing including free WIFI, Bose sound system, a 42 inch TV, Nespresso machine & mini-bar. Separate spacious king sized bedroom with ensuite, robes & slippers. 1 Rollaway allowed.

Max. number of persons
3
Area
From 39 m² / 419 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Mövenpick Hotel Wellington

345 The Terrace
6001 WELLINGTON
New Zealand

GPS:-41.293532, 174.769526

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 114 rooms
  • 15 family rooms
  • 15 connecting rooms
  • 114 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

7 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s library
  • Play area

Well-being

Indoor Pool

  • Covered
  • On site

Gym

  • On site
  • Sauna room

Hotel Gym and Sauna

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 55 parking spaces
  • Max Limited Height: 1.79 m / 5.9 ft
  • Parking pricing: 20.12 € 40 NZD Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking
  • TESLA recharging units

Security

  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators

Outdoor valet parking

Additional charge

Parking information

  • On site
  • Parking pricing: 20.12 € 40 NZD Per day

FORAGE KITCHEN + BAR

Forage Kitchen + Bar offers a stunning view over the vibrant Te Aro district, home to some of Wellington's finest cuisine and artisan produce. Whether you're staying with us or simply stopping by, we'll take you on an unforgettable culinary journey.

Cooking style
International
Chef name
Vikram Zacharia
Capacity
75
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Forage Kitchen + Bar offers a stunning view over the vibrant Te Aro district, home to some of Wellington's finest cuisine and artisan produce. Whether you're staying with us or simply stopping by, we'll take you on an unforgettable culinary journey.

In tribute to the capital of craft beer, Forage Bar highlights the craftsmanship of the darker side of Wellington, as porters and dark beers sit side by side with international favourites.

Served every morning from 6.30am to 10am, take the time to enjoy the view and choose from our delicious buffet breakfast or nutritious continental options. A great way to start the day.

Take the day away with a swim in Movenpick's indoor heated lap pool welcoming guests with lounge chairs and fresh towels.

Our wellness facilities provide a balance to your daily routine. Choose from premium weight bearing and cardio equipment with a 49inc TV available for distraction. Rejuvenate with a sauna, or a swim in an indoor heated 12m lap pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,631 reviews

Customer review rating 5.0/5

Ramon T. W. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Sonja B. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Moana R. Friends - Confirmed reviews ALL

Customer review rating 3.0/5

Rebecca S. Business - Confirmed reviews ALL

Kia Ora Rebecca, Thank you for taking the time to share such detailed feedback with us. While I’m pleased that our team was able to assist with your room move and recover your charger, please accept our sincere apologies that the experience surrounding your missing personal item left such a disappointing impression. We understand how frustrating this would have been, particularly while you were also trying to prepare for your conference. We also appreciate your comments regarding the room size, the noise that prompted the move, and the overall value of the accommodation. It is clear that these issues affected what should have been a much smoother business stay. Thank you again for your candid feedback and continued loyalty as an ALL member, Rebecca. We genuinely regret that this experience tarnished your stay and hope to have the opportunity to provide you with a more comfortable and seamless visit in the future. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 4.5/5

Kenwolf J. Business - Confirmed reviews ALL

Kia Ora Kenwolf, Thank you for sharing such generous feedback with us. It’s great to hear that you found the hotel comfortable, clean, and easy to navigate from, and that the atmosphere contributed positively to your stay. I’m especially pleased that our team stood out for being responsive and attentive to your needs. We also truly appreciate the excellent ratings you gave across your arrival, accommodation, breakfast, WiFi, departure, and sustainability efforts. Thank you again for your strong recommendation, Kenwolf. We hope to have the pleasure of welcoming you back again on a future business visit. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 5.0/5

Sonja B. Couples - Confirmed reviews ALL

I would definitely recommend this hotel if staying in Wellington. Whilst not in the heart of the city, everything is within walking distance. Staff are very helpful, room is well appointed and comfortable and there is a chocolate hour every day from 4pm-5pm!

Customer review rating 5.0/5

Moana R. Friends - Confirmed reviews ALL

We had a great stay at the hotel and enjoyed the chocolate hour. Comfortable beds and friendly staff

Customer review rating 3.0/5

Rebecca S. Business - Confirmed reviews ALL

The room was small but comfortable. I asked to move after the first night, as there was a consistent tapping noise. This was accommodated, and I was asked to pack up my things. In my haste to do this before my conference started, I forgot my charger, which was recovered and returned to me, and my bathing suit, which was hanging in the bathroom drying. My bathing suit disappeared, never to be found. The duty manager and another staff member searched the laundry and asked housekeeping, but it never turned up. I had to go and buy a new bathing suit. It is very disappointing, as the tog shorts I lost were brand new. The overall stay was somewhat tarnished by this experience.

Kia Ora Rebecca, Thank you for taking the time to share such detailed feedback with us. While I’m pleased that our team was able to assist with your room move and recover your charger, please accept our sincere apologies that the experience surrounding your missing personal item left such a disappointing impression. We understand how frustrating this would have been, particularly while you were also trying to prepare for your conference. We also appreciate your comments regarding the room size, the noise that prompted the move, and the overall value of the accommodation. It is clear that these issues affected what should have been a much smoother business stay. Thank you again for your candid feedback and continued loyalty as an ALL member, Rebecca. We genuinely regret that this experience tarnished your stay and hope to have the opportunity to provide you with a more comfortable and seamless visit in the future. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 4.5/5

Kenwolf J. Business - Confirmed reviews ALL

Great hotel team and extremely responsive to needs. Very clean with great atmosphere and easy to get around to local community

Kia Ora Kenwolf, Thank you for sharing such generous feedback with us. It’s great to hear that you found the hotel comfortable, clean, and easy to navigate from, and that the atmosphere contributed positively to your stay. I’m especially pleased that our team stood out for being responsive and attentive to your needs. We also truly appreciate the excellent ratings you gave across your arrival, accommodation, breakfast, WiFi, departure, and sustainability efforts. Thank you again for your strong recommendation, Kenwolf. We hope to have the pleasure of welcoming you back again on a future business visit. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 4.5/5

De K. F. M. Business - Confirmed reviews ALL

Great brekkie and bonus perks with the daily 1600 choc fountain and goodies which can compensate for the distance to the center of town which is over 15 min walk

Kia Ora F., Thank you for taking the time to share your feedback with us. It’s great to hear that you enjoyed the breakfast, amenities, and service throughout your stay. I’m especially pleased that Chocolate Hour and the daily chocolate fountain added something extra to the experience. We also appreciate your comments regarding the distance from the city centre, as well as the consistently positive ratings you gave across your stay. Thank you again for your recommendation and continued loyalty as an ALL Platinum member, F.. We hope to have the pleasure of welcoming you back again on a future business visit. Kind regards, Hanokh Kurian Duty Manager

Customer review rating 5.0/5

Jeanette T. Families - Confirmed reviews ALL

Can't fault anything. Breakfast was included with our room rate and was excellent. Pool was warm, clean and a good way to start the day. Chocolate hour afternoon tea gives a nice vibe. All staff super friendly and helpful. Thank you for making it a great stay.

Kia Ora Jeanette, Thank you for your wonderful feedback. We are happy to see that you had such an enjoyable stay with us. It's great to know that you enjoyed breakfast, our warm and well-maintained pool, and the atmosphere of our Chocolate Hour. Your kind words about the cleanliness of the hotel, friendly and helpful staff mean a great deal to us, and we will be sure to share your compliments with the team. Thank you for choosing to stay with us. We look forward to welcoming you back for another great stay in the future. Warm regards, Matthew Jeaven Front Office Team

Customer review rating 4.0/5

Melissa K. Families - Confirmed reviews ALL

Friendly welcoming staff at reception, Comfi bed, noisy aircon, and no movie channels. But overall experience was great.

Kia Ora Melissa Thank you for your review. We are happy to see that you enjoyed your overall stay and that our reception team made you feel welcome from the moment you arrived. We're glad you found the bed comfortable and that our team helped create a great experience for you. We also appreciate your comments regarding the air conditioning and movie channel selection. Thank you for choosing to stay with us. We look forward to welcoming you back again soon. Warm regards, Matthew Jeaven Front Office Team

Customer review rating 5.0/5

Sofia D. B. Families - Confirmed reviews ALL

my parents and i had the best stay, the staff are all lovely, especially the front office staff (all the duty managers and the gsas!)

Kia Ora Sofia, Thank you for your continued loyalty to Accor and for your wonderful review! We are happy to see that you and your parents had a great stay with us. It is rewarding to know that our team made such a positive impression, and we truly appreciate your kind words about our Front Office team. We will be sure to share your feedback with them. Thank you for choosing to stay with us, and we look forward to welcoming you and your family back again soon. Warm regards, Matthew Jeaven Front Office Team

Customer review rating 5.0/5

Andrew D. Friends - Confirmed reviews ALL

Great location

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards,

Customer review rating 4.5/5

Lindley C. Business - Confirmed reviews ALL

The hotel staff are warm, professional, and gracious. My bed was comfortable, water was hot with great pressure, the room amenities were plentiful and I had a great meal at the event I was attending. Overall, I was very pleased with my stay and would definitely stay at Movenpick again the next time I'm in Wellington.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards,

Customer review rating 5.0/5

Lynette H. Families - Confirmed reviews ALL

From the greeting to the departure was superb

Kia Ora Lynette, Thank you for your wonderful feedback. We're happy to see that your experience was superb from arrival to departure and that our team was polite and informative throughout your stay. We appreciate your kind words and look forward to welcoming you back soon. Warm regards, Matthew Jeaven Front Office Team

Customer review rating 4.5/5

Andrew N. Couples - Confirmed reviews ALL

Everything was great, the valet service was worth the money as street parking seemed like it would have been problematic, and they even had our car ready for when we had to leave quite early in the morning. The only small negative is that the air conditioning in our room was quite loud when it was turned on, and we found it difficult to sleep while it was in operation.

Kia Ora Andrew, Thank you for taking the time to share your feedback. We are happy to see that you had a great stay with us and that you found our valet service convenient. It's great to know that the team was able to have your car ready for your early departure, helping to make your journey as smooth as possible. We also appreciate your comments regarding the air conditioning in your room. We are sorry to know that the noise affected your sleep, and we will share your feedback with our maintenance team for review. Thank you again for your kind words and valuable feedback. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Matthew Jeaven Front Office Team

Customer review rating 4.5/5

Cesanne K. Families - Confirmed reviews ALL

We absolutely loved our stay at Mövenpick! The food was delicious, and all the staff were so friendly and welcoming, both in the hotel and restaurant. A very special mention to Harton, who truly made our stay extra special. He has such a genuine warmth about him and made us feel so welcome and well looked after. He was thoughtful, attentive, and always had a lovely smile. You can really tell when someone genuinely enjoys looking after people, and Harton is definitely one of those people. Thank you, Harton, for your wonderful hospitality! We also loved the pool, and Chocolate Hour was such a lovely treat, especially for my son! Overall, such a wonderful stay with great food, lovely facilities, and amazing people. We would happily come back!

Dear Guest, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with Hartono and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Customer review rating 5.0/5

Natalia F. Friends - Confirmed reviews ALL

Clean and comfortable. Chocolate hour was a big plus. Enjoyed the valet parking also.

Dear Guest, Thank you for your lovely review! We're so pleased you had a comfortable stay with us. Chocolate Hour is definitely a guest favourite, so it's great to hear you enjoyed it too! Thank you for choosing to stay with us, and we hope to welcome you back soon! Warm regards, Hope Kennerley Guest Service Agent Movenpick Wellington

Customer review rating 5.0/5

Bevan W. Business - Confirmed reviews ALL

The hotel is just what you want in a short stay. The rooms are nice and clean, the bed is comfortable, the room is pitch dark, its extremely quite with no road noise or from any other part of the hotel. The food is great, parking is easy, staff are friendly and the location is not bad either with a great view from the restaurant. Wish i had more time here then just a quick in an out because the deserts looked great and the pool was also very inviting.

Dear Guest, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Customer review rating 4.5/5

Marlene L. K. Business - Confirmed reviews ALL

The staff were very helpful and consequently the service was exceptional. Nothing was too hard. We got everything we asked for. The deal we received for our dinner function was generous, and your management staff were a delight to work with. Thanks for hosting us with great service.

Dear Guest, Thank you for your lovely feedback. It was a real pleasure to host your group. We're so pleased to hear that our team looked after you well and that the dinner function was a success. Your kind comments about our management team mean a lot, and we'll be sure to share them. Thank you for choosing to stay with us, and we hope to welcome you back again soon. Kind regards, Hope Kennerley & Movenpick Wellington Team

Customer review rating 5.0/5

Bridget J. Solo - Confirmed reviews ALL

I booked very last minute as a result of a flight cancellation but I was greeted with warmth, there was already a blue cheese platter (my favourite) in the room and a wonderful breakfast box was delivered at 6am the following morning as I had to head back to the airport before breakfast service. I’m afraid I don’t know the name of the reception staff member who organised this but I was really impressed by the service and recognition. Please thank them on my behalf.

Dear Bridget J., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Wellington. It is always a pleasure to receive positive feedback. I will share your comments with the team member. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Customer review rating 5.0/5

Jaime G. Couples - Confirmed reviews ALL

chocolate hour and pool/gym/sauna were the highlights

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards,

Customer review rating 3.5/5

Steve R. Couples - Confirmed reviews ALL

Mainly good, as usual. Embarrassing mix-up claimed over the late checkout that the deputy manager agreed with me...and then I got called to ask why I was still in my room. I rushed then to leave (even though it was before the time negotiated) and nothing (like, say, comping my breakfast costs) were offered. I'll learn form that not to do the hotel a favour!

Kia Ora Steve, Thank you for your continued support to Accor and for taking the time to share your feedback. We're pleased to see that you generally enjoyed your stay with us. We sincerely apologise for the confusion regarding your late checkout arrangements. This should not have happened, and we understand how frustrating and inconvenient it must have been to be contacted after an agreed extension had been arranged. Please be assured that your comments will be shared with the team to help prevent similar situations in the future. We appreciate your honest feedback and hope to have the opportunity to provide you with a smoother experience on your next visit. Warm regards, Matthew Jeaven Front Office Team

Other web-users rate our hotel

  • 686 reviews 8.4/10 Location
  • 1,443 reviews 8.1/10 Room
  • 1,707 reviews 9.4/10 Service
  • 9 reviews 6.4/10 WiFi
  • 784 reviews 8.4/10 Food
  • 714 reviews 6.5/10 Comfort
  • 478 reviews 8.2/10 Amenities
  • 425 reviews 7.9/10 Cleanliness

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