Mövenpick Hotel Wellington 5 stars

Customer review rating (ALL Rating) 4.6/5 2,471 reviews

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345 The Terrace, 6001 WELLINGTON, New Zealand

Description

Hotel extras

  • Within walking distance to Aro Valley, Te Papa, art galleries and museums

  • Complimentary Chocolate Hour for guests

  • Forage Kitchen + Bar serves breakfast, lunch, dinner, and bar service daily.

  • Features eight well-appointed meeting and event spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Wellington

345 The Terrace
6001 WELLINGTON
New Zealand

GPS:-41.293532, 174.769526

Telephone
Fax +64 4 385 2119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FORAGE KITCHEN + BAR

Forage Kitchen + Bar offers a stunning view over the vibrant Te Aro district, home to some of Wellington's finest cuisine and artisan produce. Whether you're staying with us or simply stopping by, we'll take you on an unforgettable culinary journey.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,471 reviews

Customer review rating 4.5/5

Anna O. Business - Confirmed reviews ALL

Room was very modern and clean, loved the rainfall shower with extra head, bed was comfy, pool, sauna and gym were excellent and the chocolate hour was a definite highlight.

Kia ora Anna O., Thank you for your fantastic feedback. We’re delighted to hear that you enjoyed the modern, clean room, the rainfall shower, and our facilities, as well as the chocolate hour highlight. It’s also great to know our team made your stay enjoyable with their service and knowledge. We appreciate your comments regarding ease of access and will certainly take this on board as we continue to improve the guest experience. We hope to welcome you back again soon. Ngā mihi nui, Rohit and the Mövenpick Team

Customer review rating 4.5/5

Kazrin Z. Solo - Confirmed reviews ALL

Very good stay at this hotel. Quiet location in the hill but overall an enjoyable experience

Kia ora Kazrin, Thank you for your kind feedback. We’re delighted to hear that you enjoyed your stay and appreciated the peaceful hillside location. It’s wonderful to know you had an overall enjoyable experience. We hope to welcome you back again soon. Ngā mihi, Macy & The Movenpick Team

Customer review rating 4.0/5

Jiayi S. Business - Confirmed reviews ALL

well organized room and friendly staff. great stay

Kia Ora Jiayi, Thank you for your positive review. We’re pleased to hear that you found the room well organized and our staff friendly. It’s great to know you had a wonderful stay and rated your experience highly. We look forward to welcoming you again in the future. Ngā mihi, Macy & The Movenpick Team

Customer review rating 3.0/5

Regina M. Business - Confirmed reviews ALL

I recently stayed at Mövenpick Wellington and, unfortunately, the experience did not meet my expectations. Upon arrival, the welcome felt quite underwhelming. There was little to no proper greeting, and the welcome gift was minimal and disappointing. Compared to other stays, the absence of a standard touch like a bottle of wine made it feel less special. The room itself also fell short. The bathroom was surprisingly small — even for me as a shorter guest — which made it quite uncomfortable to use. Additionally, the exhaust fan was not functioning properly. When I reported it, it remained unresolved and continued to be excessively loud throughout the stay, which was quite frustrating. Service was another area that could be improved. The staff were polite but did not come across as particularly warm or attentive, which impacted the overall experience. Dining was also disappointing. The salmon dish we ordered lacked flavor entirely, which was unexpected given the hotel’s reputation. Overall, the stay was not as satisfactory as I had hoped. With some improvements in service, attention to detail, and room maintenance, this hotel could offer a much better guest experience.

Dear Mrs. M., Thank you for taking the time to tell us about your recent experience at the Mövenpick Hotel Wellington. I am truly sorry to hear that your experience did not meet expectations, and I appreciate you highlighting the areas where we fell short. I regret that your arrival felt underwhelming and that the welcome did not reflect the warm hospitality we strive to deliver. Your comments regarding the welcome amenity are also noted, and we understand how these thoughtful touches can make a stay feel more special. In regards to the exhaust fan, it is particularly concerning that this was reported but not resolved during your stay — this is certainly not the level of responsiveness we aim to provide. Please be assured that your feedback has since been shared with our maintenance team for immediate review. I am surprised & disappointed to hear that the salmon dishes did not deliver. We take pride in our culinary offerings, and your feedback has been shared with our Executive Chef for improvement. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality experience you rightfully expect. Sincerely, Anja Thieme Acting Front Office Manager

Customer review rating 5.0/5

Lynne G. Couples - Confirmed reviews ALL

Great location and superb facilities. Great views. Comfortable, modern and clean accommodation. Dining was great. Breakfast buffet had everything you could ask for. We will definitely be back!

Kia Ora Lynne G., Thank you for your fantastic feedback. We’re delighted to hear you enjoyed our great location, views, modern facilities, and comfortable accommodation. It’s also wonderful to know our team provided excellent service throughout your stay and that you appreciated our sustainability initiatives. We apologise for the booking glitch you experienced and any frustration caused. Your feedback is important and has been noted for review. We truly appreciate your kind words and look forward to welcoming you back again soon. Ngā mihi nui, Rohit and The Mövenpick Team

Other web-users rate our hotel

  • 715 reviews 8.3/10 Location
  • 1,481 reviews 8/10 Room
  • 1,657 reviews 9.4/10 Service
  • 11 reviews 7.1/10 WiFi
  • 792 reviews 8.7/10 Food
  • 739 reviews 6.3/10 Comfort
  • 415 reviews 7.9/10 Cleanliness
  • 355 reviews 8.7/10 Breakfast

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